Episódios
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Show Notes
Welcome to another enlightening episode of "Empathy at the Table." Today, we're thrilled to host Fiona Garvey, CEO of the tech company Softonic. Join us as Fiona shares her transformative journey from the rainy streets of Dublin to the sunny avenues of Barcelona, breaking moulds and redefining leadership with a touch of empathy.
Introduction to Fiona Garvey:
CEO of Softonic, the world’s largest distributor of free desktop software, boasting a legacy older than Google. A seasoned leader with a background in various roles across the tech industry, from sales to operations, culminating in her leadership as CEO.Discussion Highlights:
Leadership Evolution: Fiona discusses her initial reluctance to take on the CEO role and how embracing it with empathy has redefined her approach to leadership. Breaking Conventional Norms: Explore how Fiona champions diversity, inclusion, and equity within Softonic, fostering a culture that celebrates authenticity and supports personal growth. The Role of Intuition in Business: Insight into how intuition plays a critical role in her decision-making process, especially in recruitment and corporate strategies. Navigating Challenges: Fiona reflects on the challenges and successes of leading a major tech company through innovation and change, especially during uncertain times. Personal Development Strategies: Fiona shares her practices for maintaining balance, including setting aside dedicated time for self-care and personal growth.Fiona’s Current Projects:
Leading Softonic through strategic initiatives aimed at diversifying business operations and embracing new market opportunities. Focus on sustainable growth by integrating advanced technologies and enhancing the company culture through empathetic leadership.Connect with Fiona:
Learn more about Fiona’s leadership style and her innovative approaches to tech management by following her on LinkedIn and other social media platforms.Join us in this compelling episode as Fiona Garvey shares her journey of becoming a tech CEO, the lessons learned about empathetic leadership, and her ongoing efforts to transform her organisation and the tech industry at large.
Whether you're an aspiring entrepreneur or a seasoned executive, Fiona's insights offer a roadmap to cultivating a balanced, fulfilling professional life rooted in genuine, transformative values.
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Show NotesWelcome to another inspiring episode of "Empathy at the Table." Today, we're joined by Adam Corbett, a long-time friend and a true testament to personal and professional transformation. From his humble beginnings to becoming a successful entrepreneur, devoted father, and a mentor, Adam's journey is one of resilience and redefinition.Introduction to Adam CorbettEntrepreneur with diverse business ventures including a luxury lifestyle and travel concierge service and a pioneering software company in HR tech.A father of three who values personal growth and emotional intelligence in both his personal and professional life.
Discussion Highlights:Transition from the Past: Adam reflects on his younger self, characterised by raw aggression and a survival mindset, to who he is today—a leader who values empathy and emotional intelligence.Leadership Style Evolution: How Adam transitioned from leading with aggression to leading with intelligence and empathy, understanding the importance of adapting leadership styles as one matures.Challenges and Growth: Adam discusses the challenges he faced with emotional control and how overcoming these was crucial for both personal relationships and professional success.
The Role of Fear and Ego in Entrepreneurship: Adam dives deep into how fear influenced his decisions and actions throughout his career and how recognising and managing this fear has been pivotal in his journey.Impact of COVID-19: Reflections on how the pandemic provided time for introspection and led many, including himself, to prioritise alignment with personal and corporate values over traditional job metrics like salary and job titles.Advice for Entrepreneurs: The importance of self-awareness, continuous learning, and being open to change. Adam emphasises the need for entrepreneurs to harness their fears and channel them constructively.Adam’s Current Projects:Expansion into Dubai with both of his companies, aiming to leverage the dynamic market there for both his luxury travel business and his innovative job board software.Focus on integrating personal values and corporate ethos, enhancing company culture and employee engagement through transparency and empathy.Connect with Adam: Adam Corbett on LinkedIn and other social media platforms where he regularly engages with the community and shares valuable content.Join us in this compelling episode as Adam Corbett shares valuable lessons on personal growth, the importance of empathy in leadership, and the ongoing journey of self-improvement. Whether you're an aspiring entrepreneur or a seasoned executive, Adam's insights offer a roadmap to cultivating a balanced, fulfilling professional life rooted in authentic values.https://www.linkedin.com/in/adam-corbett-173a60213/
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In this enlightening episode of "Empathy at the Table," we sit down with Miriam Ben Farhat, an entrepreneur and the Chief People Officer at Chess.com, who shares her inspiring journey of resilience and heart-led leadership in the tech industry. Miriam discusses her pivotal role in fostering diversity and inclusion, with a particular focus on increasing the representation of women in leadership positions.
Throughout our conversation, Miriam advocates for viewing negotiation as a form of collaboration, emphasising the importance of curiosity and understanding the needs of others to create mutually beneficial outcomes. She underscores the critical role of self-awareness and emotional intelligence in effective leadership and negotiation techniques.
Miriam also delves into her innovative approach to human resources, which prioritises people and culture over traditional HR practices. This episode explores how resilience, radical optimism, and a commitment to continuous learning and social impact can reshape the landscape of leadership and human resources.
Join us as Miriam provides valuable insights into redefining HR practices, promoting diversity and inclusion in leadership, and transforming negotiation into a collaborative process.
Follow Myriam on Linkedin
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In this conversation on "Empathy at the Table," we are delighted to welcome back Gaetan Pellerin for a second engaging discussion on the dynamics of ego and emotion in negotiation.
After a technical hiccup during our first session, Gaetan joins us again to delve deeper into how your ego and emotions play pivotal roles in negotiating scenarios.With over 25 years of experience in negotiation and leading sales teams, Gaetan shares invaluable insights into how the ego can often dominate our emotional responses, impacting the outcomes more than we might realize. He explains the concept of 'ego's control over emotions' and discusses strategies for mindful negotiation to help you regain control of your conversations.You'll learn about the critical interplay between fear and negotiation tactics and how understanding and managing your fears can dramatically improve your effectiveness as a negotiator.
Gaetan emphasises the importance of preparation, setting the right intent, and being fully present, which are key to navigating the complex emotional landscapes of negotiation.Join us for this enlightening episode as Gaetan revisits his profound insights and explores practical strategies for applying these lessons to enhance your negotiation skills in both your personal and professional life.Follow Gaetan on Linkedin
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In this conversation on "Empathy at the Table," we delve into the fascinating world of scientific innovation and negotiation with our guest, Judith Guasch, a distinguished scientist at the Institute of Material Science in Barcelona. Judith shares her journey from being a chemist and PhD in material science to becoming a pioneer in developing hydrogels for cancer treatment.Throughout our discussion, Judith highlights the critical role of collaboration in science, where professionals from diverse backgrounds and cultures unite to advance common goals, supported robustly by both governmental and private funding. She opens up about the challenges and strategies of securing funding and fostering interdisciplinary collaborations, emphasizing the importance of persistence and effective communication.Join us as Judith also reflects on her personal growth within the scientific community, her experiences with mentors, and her aspirations to make a tangible impact on patient care through her research. Whether you're an emerging scientist or a seasoned professional in any field, Judith's insights into negotiation, collaboration, and emotional intelligence in high-stakes environments will provide valuable lessons.Don’t miss this engaging episode where we explore how empathetic and innovative leadership can drive scientific progress and lead to meaningful outcomes in healthcare.Follow Judith on her Linkedin Page:
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In this conversation, I interview Philip Brown, the "King of Practice" about his background in procurement and his approach to negotiation skills. Philip explains that negotiation is a combination of personal skills, communication, and the ability to be liked. He emphasizes the importance of practice and offers a unique method using negotiation cards to simulate real negotiation scenarios.
Philip also addresses the perception of manipulation in negotiation tactics, highlighting that they are actually skills that can be honed. He shares a case study where he was able to reduce costs by 68% through effective negotiation. The key takeaway from the conversation is the importance of both preparation and skills in negotiations.
While preparation is necessary for unique and high-stakes negotiations, the majority of negotiations do not require extensive planning. The foundation of negotiation skills, such as questioning, listening, and observation, is crucial in all negotiations. The conversation also highlights the significance of emotional intelligence and empathy in negotiations, as well as the need for practice and feedback to improve negotiation skills.
When companies prioritize negotiation skills and create a safe space for employees to practice, it leads to a well-run and tightly-knit organization.Keywordsnegotiation skills, practice, communication, manipulation, negotiation tactics, cost reduction, negotiation, preparation, skills, emotional intelligence, empathy, practice, feedback, company cultureTakeaways
Negotiation is a combination of personal skills, communication, and the ability to be liked.
Practice is crucial for developing negotiation skills, and using negotiation cards can provide a quick and effective way to practice.
Negotiation tactics should be seen as skills rather than manipulation, as they can help achieve desired outcomes.
Having an observer or expert present during negotiations can provide valuable feedback and enhance learning.
A case study demonstrates the impact of effective negotiation in reducing costs by 68%. Preparation is important for unique and high-stakes negotiations, but the majority of negotiations do not require extensive planning.
Negotiation skills, such as questioning, listening, and observation, are crucial in all negotiations.
Emotional intelligence and empathy play a significant role in negotiations.
Creating a safe space for employees to practise negotiation skills and providing feedback leads to a well-run and tightly-knit organisation.
Negotiation Tactics: Skills for Success
Practising Negotiation Skills: The Power of Simulation Creating a Culture of Negotiation Skills in Companies
The Importance of Preparation and Skills in Negotiations
"Negotiation is a combination of personal skills, listening, questioning, and observing."
"Let's get down and dirty and let's really just practise that single skill in our sessions."
"All we need is a difference of position in order to start a negotiation."
"You bought yourself the time to go and do your preparation and homework."
"For the vast majority of negotiations, there is no preparation."
"80% of our negotiations are never planned for."
Using Negotiation Cards as a Resource for Practice
https://www.linkedin.com/in/the-negotiation-club/
#negotiationskills
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In this episode, Kwame Christian, CEO of the American Negotiation Institute, shares his journey from being a people pleaser to becoming a negotiation expert. He emphasizes the importance of self-awareness and authenticity in negotiations and highlights the need to understand the emotional temperature of the room.
Kwame introduces his approach called 'compassionate curiosity,' which involves acknowledging and validating emotions, asking open-ended questions with compassion, and engaging in joint problem-solving. He also discusses the power of having difficult conversations about race and other sensitive topics, and how it can bring people together and lead to collective progress.
In this conversation, Kwame Christian and Tony discuss the power of empathy and compassionate curiosity in difficult conversations and negotiations. They emphasize the importance of recognizing and managing biases, building rapport, and finding common ground. Kwame shares strategies for navigating tough conversations, including gamifying the process and using affinity bias strategically. They also explore how these skills can be applied in corporate settings and the potential for collaborative negotiation to create value for all parties involved.TakeawaysSelf-awareness and authenticity are key in negotiations.Understanding the emotional temperature of the room is crucial for effective communication.
Kwame's approach of 'compassionate curiosity' involves acknowledging emotions, asking open-ended questions with compassion, and engaging in joint problem-solving.
Having difficult conversations about race and other sensitive topics can lead to collective progress and bring people together. Empathy and compassionate curiosity are essential in difficult conversations and negotiations.
Recognise and manage biases to improve communication and decision-making.Building rapport and finding common ground can lead to better understanding and collaboration.
Strategies like gamifying conversations and using affinity bias strategically can help navigate tough negotiations.Belief in the power of collaborative negotiation is key to achieving mutually beneficial outcomes.
Power dynamics can shift, and collaborative problem-solving can lead to expanded value.Old-style negotiation tactics may work in certain situations but can damage relationships and miss out on potential value.Patience, restraint, and trust in the negotiation process are crucial for success.In corporate settings, applying empathy and compassionate curiosity can lead to better outcomes and relationships.
Negotiation skills can be learned and developed through practice and continuous improvement.
Kwame Christian: https://www.linkedin.com/in/kwamechristian/
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In this episode, Patrick Griffin, a negotiation expert, shares his journey from the financial services industry to teaching negotiation using emotional intelligence and a collaborative approach. He emphasises the importance of humility, continuous learning, and giving back. Patrick discusses the challenges he faced, including career instability, family responsibilities, and cultural adjustments. He also highlights the power of storytelling and asking calibrated questions in negotiations. Patrick's approach focuses on building cooperative relationships and finding creative solutions. He acknowledges the need for practice and repetition in negotiation training and encourages listeners to connect with him for further discussions.Takeaways- Negotiation is a creative conversation that can be approached with emotional intelligence and a collaborative mindset.- Humility and continuous learning are essential for personal growth and effective negotiation.- Giving back and helping others is a valuable way to contribute to the community. - Challenges, such as career instability and cultural adjustments, can lead to personal growth and learning. - Storytelling and asking calibrated questions can shape the narrative and guide negotiations towards mutually beneficial outcomes.- Practice and repetition are crucial for developing negotiation skills.TitlesThe Art of Storytelling in NegotiationThe Power of Collaboration in Negotiation
SummaryPatrick Griffin: https://www.linkedin.com/in/patrick-j-griffin/
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In this episode, we're joined by one of the most prominent figures in the Spanish entrepreneurial ecosystem, Timo Buetefisch, founder and CEO of Cooltra Motos. With the largest fleet of rental and electric scooters in Europe, Timo has meticulously grown Cooltra over 15 years, expanding the team to over 400 staff members and achieving a turnover of more than 50 million euros.
Timo opens up about the strategic negotiation tactics that have propelled his company's success, sharing invaluable insights on dealing with competitors, investors, banks, and board members. Known for his candid and sometimes fiery approach, Timo has become a mentor and role model for countless entrepreneurs.
Don't miss this episode if you're interested in learning from a master negotiator who has made a significant impact on the European business landscape. Whether you're an aspiring entrepreneur or a seasoned business leader, Timo's experiences and advice are sure to provide you with the tools you need for successful negotiations.
Be sure to connect witgh Timo on Linkedin : https://www.linkedin.com/in/timo-buetefisch-874162/
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In this episode, we delve into the essence of exceptional negotiation skills. Patrick, with his unique Irish Canadian heritage, recounts his journey from starting work at the tender age of 9 to becoming a celebrated author of several negotiation books. A vibrant and engaging personality, Patrick humorously intertwines his narrative with profound insights on strategy, tools, and techniques that can elevate your negotiation capabilities. Join us as Patrick shares the rich tapestry of experiences that shaped him into the master negotiator he is today, offering valuable lessons along the way.
Patrick's LinkedIn: https://www.linkedin.com/in/patrick-tinney-903556145/
Tony's LinkedIn: https://www.linkedin.com/in/tony-anagor/
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Join us in this compelling episode as we sit down with Keld Jensen, internationally recognized as one of the world’s top negotiation gurus. Keld has traveled the globe, teaching, lecturing, and speaking on the nuances of effective negotiation. In our discussion, he reveals a critical insight: up to 40% of potential value is forfeited in negotiations due to a lack of trust. With his extensive expertise, Keld explains the substantial impact that trust has on negotiation outcomes and why many businesses and professionals still rely on outdated tactics from the 1980s and 1990s. He passionately argues for the necessity of modernizing our negotiation strategies to better handle today's complex challenges. Tune in to learn from a leading expert on how to build trust and refresh your negotiation techniques for the modern era.
Keld's LinkedIn: https://www.linkedin.com/in/keldjensen/
Tony's LinkedIn: https://www.linkedin.com/in/tony-anagor/
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In this powerful episode, join us for a profound conversation with Dr. David Noguera, former president of Doctors Without Borders (2016-2021), who led 6000 staff across Spain. David opens up about his intense negotiations with individuals accused of grave atrocities, and how empathy became his most potent tool in facing such daunting situations. Witness a unique perspective on negotiation from someone who's been on the front lines, offering a masterclass in leveraging humanity to navigate the most challenging encounters. Don't miss this deep dive into the heart of emotionally intelligent negotiation with a seasoned expert.#negotiation #emotionalintelligence #leadership David's LinkedIn:
https://www.linkedin.com/in/david-noguera-hancock-a13ab130/
Find me in these channels:LinkedIn -
https://www.linkedin.com/in/tony-anagor/Instagram -
https://www.instagram.com/tony_anagor
Website: www.einegotation.com
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Ladies and gentlemen, it took considerable thought before I decided to share this podcast with you. The reason? This episode dives deep into the realm of difficult conversations and the art of using emotional intelligence to navigate them. Discussing my own journey has always been a challenge for me. My role has traditionally been to support others, offering insights, tools, and frameworks for personal and professional growth. My own self-work is something I undertake privately, within a close circle of trusted individuals.
In this episode, I have the privilege of interviewing Jerry Colonna, a highly influential coach with a significant footprint in the early days of Silicon Valley. Jerry, named among the 100 Most Influential People of the New Economy by Upside magazine, among the best VCs in the country by Forbes ASAP, and listed in Worth's 25 most generous young Americans, is not just a co-founder and CEO of Reboot, a leadership development company. He's also the voice behind the Reboot Podcast and serves as chairman on the Board of Trustees at Naropa University.
I approached Jerry with a list of questions about employing empathy at the highest echelons of business. Yet, Jerry took an unexpected approach, choosing to demonstrate rather than describe, inviting me into a live experience of empathy. The vulnerability of this moment caught me off guard, challenging me in ways I hadn't anticipated, however, there was something unexpectedly liberating and strengthening about engaging with Jerry on such a profound level.
I invite you to listen to this very special episode, where Jerry Colonna helps peel back the layers of empathy, vulnerability, and the power of truly understanding oneself and others.
Jerry’s LinkedIn: https://www.linkedin.com/in/jerry-colonna-reboot/
Find me in these channels:
LinkedIn - https://www.linkedin.com/in/tony-anagor/
Instagram - https://www.instagram.com/tony_anagor
Website: www.einegotation.com
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In this episode, we dive deep with a guest who is not only open and authentic but genuinely inspiring. He has dedicated his life to helping people flourish through work, advocating for environments where employees thrive and businesses achieve meaningful social impact alongside financial success. With over two decades of experience in enhancing corporate cultures at fast-growing companies in Europe and the U.S., he brings a wealth of knowledge as a part-time executive, consultant, facilitator, and educator.
Our guest is a passionate supporter of the Conscious Capitalism movement and serves as the Director of the School of Founder Program at IESE, where he develops and manages educational programs aimed at empowering business founders. He's also a contributor to Verne Harnish's bestselling book, Scaling Up, and a co-author of Scaling Up Compensation, which explores how to transform your biggest expense into a strategic advantage.
Tune in as we discuss the critical conditions that allow humans to truly flourish at work and why reducing work to merely a means to an end diminishes human potential. We'll also delve into his view that businesses should not just be instruments for making money but communities that fulfill human needs and help individuals actualize their lives.
Sebastian's LinkedIn: https://www.linkedin.com/in/dr-sebastian-ross
Tony's LinkedIn: https://www.linkedin.com/in/tony-anagor
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Dive into the heart of leadership with our latest podcast episode, exploring the power of empathy in navigating tough conversations. Join us as we uncover the truth that leaders, despite their positions, don't always have all the answers. Get ready for a compelling journey into the essence of compassionate leadership with Kim Purnell.Kim is working on creating a consulting service around empathy and humanity in the workplace. She can be reached on LinkedIn or via email at [email protected]. Kim’s LinkedIn: https://www.linkedin.com/in/kimberly-purnell-4057b42/
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Join us in this insightful episode as we sit down with Moshe Cohen, a seasoned expert in the fields of negotiation, leadership, and conflict resolution. Moshe is not only the author of Collywobbles: How to Negotiate When Negotiating Makes You Nervous, but also a respected faculty member at Boston University’s Questrom School of Business where he teaches Negotiation, Leadership, and Organizational Behavior.
Since beginning his career in 1995, Moshe has enriched thousands with his teachings, whether they're students in academia or professionals in various sectors including businesses and government agencies, both nationally and internationally. As a mediator, Moshe has a wealth of experience handling everything from multi-million dollar business disputes to everyday workplace issues, employing a facilitative style that empowers parties to find their own solutions to conflicts.
In this episode, Moshe shares his vast knowledge and experiences, providing listeners with practical strategies to enhance their negotiation and leadership skills. Whether you’re facing workplace disputes or seeking to improve your executive capabilities, Moshe’s approach to negotiation and conflict resolution can help you navigate challenging situations with confidence and poise.
Moshe Cohen’s LinkedIn: https://www.linkedin.com/in/moshecohen/
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In this latest episode, Mike Inman delves into the art of sales negotiation, offering practical advice to help you navigate the complexities of deal-making. Discover how to achieve mutually beneficial agreements that leave both parties satisfied.
Mike’s LinkedIn: https://www.linkedin.com/in/negotiatormike/
Website: https://negotiationtraining.com/
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Join us for the year-end highlight of 'Empathy at the Table' in our festive Christmas edition finale. In this special episode, I am joined by my fellow authors Zsuzsanna Ferenczi, Paul Jeremeas and Kevin Woodson, together, we dive into the insights and experiences shared in our co-authored book, 'Enter Your Flow.' This conversation is a unique blend of our book’s theme with the core principles of our podcast, emphasising the role of empathy in professional environments. We explore how emotional intelligence, particularly empathy, plays a crucial role in achieving fulfillment and happiness in the workplace. Our discussion sheds light on the complex interplay between creative innovation, meeting business objectives, and nurturing mental health. Drawing from our extensive experience as professional coaches, creatives, corporate law, growth mentors and workshop facilitators, we offer perspectives on using empathy as a powerful tool in negotiations and workplace interactions. Tune in for an engaging and thoughtful dialogue that promises to enrich your understanding of empathy in professional settings.
Enter your Flow: https://www.amazon.com/Enter-Your-Flow-Interactive-Fulfillment/dp/177482194X
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Join us on this episode as John Dieffenbach, a seasoned negotiator with over 30 years of experience, shares his journey from navigating a $40 million outsourcing deal in Japan to mastering emotional intelligence in negotiation. Discover the power of empathy, separating emotions from feelings, and resetting the room. Uncover the art of influence, creativity, and the importance of qualifying deals. Gain insights into running high-stakes negotiations, handling challenges, and building strong client relationships. Don't miss this captivating conversation with a negotiation expert who turns every deal into a collaborative, value-driven success!
John's LinkedIn: https://www.linkedin.com/in/john-dieffenbach-00a2861/
Watch on YouTube: https://youtu.be/z251Z2KgYEs
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Dive into the latest Empathy at the Table episode, where we chat with seasoned coach, Stephen Stynes. Explore the power of psychological safety, navigating conflict positively, and the transformative impact of developing your inner game. Discover authentic leadership, managing emotions, and embracing transparency. Don't miss Stephen's insightful stories and valuable leadership lessons.
Watch on YouTube: https://youtu.be/10sj0CZNVBsStephen's LinkedIn: https://www.linkedin.com/in/stephenstynes/
#EmpathyAtTheTable #LeadershipTransformation #InnerGam
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