Episódios
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About Mark Edwards:
Mark Edwards is the co-founder and CEO of Upstream USA, a nonprofit organization dedicated to expanding access to contraceptive care in primary healthcare settings. Raised with a strong sense of opportunity, Mark's journey began with local anti-poverty work and the launch of a preschool program for homeless children. His commitment to social change led him to found Opportunity Nation, a bipartisan coalition focused on expanding economic mobility through federal policy reform. Inspired by the challenges faced by young people due to unplanned pregnancies, Mark co-founded Upstream USA to ensure that all women have same-day access to their preferred contraceptive methods. He is also a Draper Richards Kaplan Foundation entrepreneur, an Ashoka Fellow, and serves on multiple nonprofit boards, including the Barr Foundation.
Things You’ll Learn:
Upstream's mission is to integrate high-quality contraceptive care into primary healthcare, ensuring accessibility, particularly in underserved areas.The organization addresses "contraceptive deserts" and supports clinicians in challenging reproductive health environments through tailored digital and in-person training.Upstream provides customized training to fit the needs of individual healthcare organizations, enhancing their ability to offer contraceptive services.Success stories highlight how healthcare organizations in states with restricted abortion access have expanded contraceptive offerings.Upstream aims to expand nationwide, with a goal of providing services to health centers serving up to 5 million patients, encouraging organizations to prioritize this essential care.Resources:
Connect with and follow Mark Edwards on LinkedIn.Follow Upstream USA on LinkedIn and visit their website.Contact Upstream USA at [email protected] -
About Dan Mendelson:
Dan Mendelson is the CEO of Morgan Health, a healthcare innovation and investment arm focused on improving employer-sponsored healthcare. With a robust background in healthcare policy, Mendelson has been instrumental in bridging the gap between business needs and health equity. His leadership centers on developing impactful strategies emphasizing quality, equity, and affordability.
Things You’ll Learn:
Employers play an essential role in driving the adoption of value-based care.A successful primary care pilot program has demonstrated the ability to improve health outcomes.Practical approaches can be used to address healthcare disparities in employer-sponsored plans.Small businesses can implement cost-effective, quality-driven healthcare solutions.Resources:
Connect with and follow Dan Mendelson on LinkedIn.Follow Morgan Health on LinkedIn and visit their website. -
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About Timshel Tarbet:
Timshel Tarbet is the Chief Healthcare Experience and Equity Officer at Providence Health Plan. She leads initiatives focused on healthcare equity, diversity, and inclusion, fostering a culture that puts members and caregivers at the center of the healthcare experience. With her extensive background in health equity, Timshel champions efforts to ensure that community partnerships and social determinants of health are prioritized, enabling Providence to deliver more accessible, empathetic, and effective care.
Things You’ll Learn:
Providence Health Plan integrates equity, diversity, and inclusion to build a more supportive culture.Community partnerships are crucial in advancing health equity.Addressing social determinants of health can create more equitable healthcare outcomes.Healthcare providers must break down internal silos to improve community health.Providence's Health for All Initiative is reshaping healthcare access in underserved communities.Resources:
Connect with and follow Timshel Tarbet on LinkedIn.Follow Providence Health Plan on LinkedIn and Instagram and visit their website! -
In this conversation, Yaw Fellin, Vice President of Product and Solutions for Clinical Effectiveness at Wolters Kluwer Health, discusses the integration of AI in healthcare, focusing on clinical decision support, partnerships, and the importance of responsible AI practices. He shares insights from the HLTH 2024 conference, highlighting the enthusiasm for AI technologies and the need for improvements in provider workflows. The discussion also covers significant partnerships aimed at enhancing clinical care and the evolving role of AI in reducing provider burden.
In this episode they discuss:
The focus is on helping clinicians make the best decisions.Small time increments in workflows can lead to significant improvements.There's genuine enthusiasm for AI's tangible benefits in healthcare.Responsible approaches to AI are crucial to eliminate bias.Partnerships are essential for advancing healthcare technology.AI can significantly reduce provider burnout and improve workflows.The integration of AI in clinical settings is a powerful opportunity.Investing in responsible AI practices is a priority for healthcare organizations.Collaboration across care teams can enhance patient care.The future of AI in healthcare is promising but requires careful navigation.A little bit about Yaw :
Yaw Fellin brings more than 20 years of experience as a healthcare executive, with proven results leading cross-functional teams, generating value and revenue growth.
Prior to joining Wolters Kluwer Health, Yaw spent 3 years at Optum, a global healthcare IT company. Before that, Yaw spent over 15 years at the Advisory Board, a leading healthcare research, consulting and technology firm, where he led multiple high growth SaaS business lines. He received a BS in Healthcare Administration from Penn State University.
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About Mark Bertolini:
Mark Bertolini is a pioneer in the healthcare industry and currently serves as the CEO of Oscar Health, a tech-driven health insurance company. With an illustrious career spanning several decades, Mark has held key executive positions at renowned organizations such as Cigna, NYLCare Health Plans, and SelectCare, Inc. Notably, he served as Chairman and CEO of Aetna from 2010 to 2018, where he led the company's transformation into a consumer-oriented healthcare entity, culminating in its $69 billion acquisition by CVS Health. His leadership at Aetna was marked by a focus on delivering integrated care and improving healthcare accessibility and affordability.
Beyond his professional roles, Mark is a respected thought leader in the national healthcare landscape, advocating for the integration of mental health services within standard insurance offerings. He brings a personal touch to his work, often sharing his own experiences of overcoming chronic pain with cognitive behavioral therapy. Mark's commitment to philanthropy is evident through his involvement with organizations like the FIDELCO Guide Dog Foundation and The Hole in the Wall Gang Camp. His journey from being a paramedic to becoming a top executive underscores his dedication to advancing healthcare for all.
Things You’ll Learn:
Mark Bertolini presents an innovative vision for disrupting the health insurance industry, using the metaphor of a pirate ship to describe Oscar Health’s approach to challenging established insurers.Tailoring individual insurance markets through the creation of consumer health reimbursement accounts can enhance consumer choice and potentially cover 110 million lives.Integrating mental health services into standard insurance offerings is essential, with cognitive behavioral therapy serving as a valuable tool in overcoming chronic pain.Value-based contracts are critiqued in favor of high-performing networks that naturally deliver better care without disrupting existing provider-patient relationships.AI and data can improve administrative efficiency, reduce costs, and address biases in clinical data while utilizing mechanisms to expand consumer choice despite political challenges.Resources:
Connect with and follow Mark Bertolini on LinkedIn.Follow Oscar Health on LinkedIn and visit their website. -
About Bernardo Tavares:
Bernardo Tavares is the Chief Technology & Data Officer for Kenvue, where he oversees the Information Technology and Data Science groups. As a key enabler of innovation and growth, he leads the data and technology agenda by scaling digital capabilities to better serve customers and consumers.
With extensive experience in business technology life-cycle management and value creation, IT transformation and optimization, Bernardo has worked across consumer, healthcare, and technology industries. His expertise spans sales, digital marketing and analytics, strategic and solutions architecture, organization design and management, IT governance and risk management, program and portfolio optimization, application services, business analysis, and talent development.
Passionate about commercial innovation, digital transformation, precision marketing, and digital solution development, Bernardo believes that technology, science, data, and design can unlock value for customers while improving sustainability, health, and well-being for the communities served by Kenvue.
Things You’ll Learn:
AI and data are being leveraged to personalize consumer experiences, reduce operational friction, and support growth in the healthcare sector.Maintaining privacy and building trust with consumers is crucial for the successful implementation of AI and data-driven solutions.Kenvue is committed to sustainability, ensuring clean data and innovation that aligns with its ESG goals.Kenvue has launched a digital menopause platform designed to break societal taboos and provide comprehensive care.A mindset of continuous learning, trust, and curiosity would responsibly harness the power of technology and drive innovation.Resources:
Connect with and follow Bernardo Tavares on LinkedIn.Follow Kenvue on LinkedIn and Instagram and visit their website. -
About Bart Geerts:
Bart Geerts is the founder of Health.Plus.AI, leveraging AI to predict and manage post-surgical infections. A former physician, he now focuses on creating impactful healthcare solutions through innovation.
Things You’ll Learn:
Healthcare delivery varies significantly between Europe and the United States, influenced by differences in funding models, regulatory environments, and cultural approaches to care.Liability and risk management play a critical role in shaping clinical decisions, often impacting the balance between innovation and patient safety.Artificial intelligence has the potential to predict and prevent infections.Building trust in AI solutions is essential for their adoption in clinical practice.Companies entering new healthcare markets must adopt a strategic approach to succeed.Resources:
Connect with and follow Bart Geerts on LinkedIn.Follow HealthPlus.ai on LinkedIn and visit their website. -
About Ricardo Berrios:
Ricardo C. Berrios is a seasoned entrepreneur and senior executive with over 25 years of experience building and leading businesses in technology, healthcare, manufacturing, e-commerce, and retail. As the founding CEO of Adhera Health, he is pioneering digital solutions for families managing pediatric chronic conditions. Ricardo's expertise lies in leveraging technology to improve the patient experience, demonstrated by his leadership in developing Adhera's AI-powered digital companion platform. He has a proven track record in operational management, including team building, business development, and strategic marketing. Ricardo's global perspective, honed through cross-border initiatives in North America, Latin America, Europe, the Middle East, and Asia Pacific, informs his innovative approach to healthcare.
About Luis Fernandez:
Dr. Luis Fernandez is a digital health innovator with over 20 years of experience, driven by a personal commitment to improving healthcare access and equity. As Chief Scientific Officer at Adhera Health, he leads the development of their AI-powered digital companion platform, focusing on supporting families of children with chronic conditions. Luis combines expertise in AI and behavioral science to create inclusive and responsible solutions. His extensive research background, including work in mobile health, wearables, and gamification, informs his approach to personalized healthcare. Luis's global experience spans various countries, including Spain, Norway, Qatar, and the US, providing him with a unique perspective on the challenges and opportunities in digital health.
Things You’ll Learn:
Healthcare innovation often faces implementation challenges due to slow processes and monolithic systems in countries with strong public healthcare.While European healthcare systems provide broad access, disparities exist and often receive less attention than in the US.A key difference between the US and Europe regarding healthcare innovation lies in the entrepreneurial ecosystem.Data privacy regulations, particularly in Europe, can create challenges for AI development.Transparency and user experience are vital in healthcare technology. Explainable AI and streamlined consent processes are crucial for building trust and empowering families.Resources:
Connect with and learn more about Ricardo Berrios on LinkedIn.Follow and connect with Luis Fernandez on LinkedIn.Discover more about Adhera Health on their LinkedIn and visit their website. -
About Daniel Kraft:
Dr. Daniel Kraft is a Stanford and Harvard-trained physician-scientist, inventor, and entrepreneur with over 25 years of experience in clinical practice, biomedical research, and healthcare innovation. He holds a BA in Biochemistry from Brown University and an MD from Stanford University School of Medicine, followed by a Harvard residency and fellowships at Stanford in hematology, oncology, and bone marrow transplantation. As faculty chair for Medicine at Singularity University, Dr. Kraft founded NextMed Health, a leading program exploring emerging technologies in biomedicine. He is also a managing partner at Continuum Health Ventures and serves on the boards of Digital.Health and Healthy.io. An expert in stem cell biology, regenerative medicine, and digital health, he holds multiple patents and has published in top journals like Nature and Science. A passionate innovator, Dr. Kraft is also an avid pilot, former flight surgeon, and NASA research contributor. He is a member of the Aspen Institute Health Innovators Fellowship.
Things You’ll Learn:
AI has the potential to revolutionize healthcare by upskilling individuals and enabling personalized care.Clinicians need to be involved in the design and implementation of new technologies to ensure usability and avoid burnout. The "self-driving health" concept envisions a future where healthcare is personalized, proactive, and integrated.Moving from quantified self to quantified health requires integrating data from various sources into actionable insights.The future of healthcare will likely involve a combination of human clinicians and advanced technologies like robotics. This integration can improve efficiency and address the growing shortage of healthcare professionals.Resources:
Connect with and learn more about Daniel Kraft on LinkedIn and his website.Follow NextMed Health on LinkedIn and visit their website. Discover more about Digital. Health on their LinkedIn and website. -
About Mark Del Monte:
Mark Del Monte, serves as the CEO and Executive Vice President of the American Academy of Pediatrics (AAP). With an extensive background in law and advocacy, Mark has been instrumental in advancing pediatric health and well-being since joining the AAP in 2005. Under his leadership, the AAP supports 67,000 pediatricians and pediatric specialists, ensuring they have the necessary resources and guidance to provide top-notch care for children. His work is driven by a deep commitment to addressing various issues impacting children's health, such as mental health, equity, environmental health, and public policy. Mark is also a vocal advocate for policies supporting comprehensive healthcare coverage for children, particularly through programs like Medicaid and CHIP (Children's Health Insurance Program).
Beyond his policy advocacy, Mark is dedicated to combating misinformation, especially around vaccine trust. He focuses on providing pediatricians with accurate information and reliable resources to build trust between healthcare providers and families. Mark believes in the power of the clinician-patient relationship in promoting healthy behaviors and informed decision-making. His combination of legal expertise and passion for child health advocacy makes him a leading voice in shaping the future of pediatric healthcare, striving to ensure that all children have the opportunity to thrive.
Things You’ll Learn:
The American Academy of Pediatrics (AAP)'s comprehensive approach to addressing diverse issues affecting children's health, including mental health, equity, and environmental health.The critical roles that Medicaid and CHIP play in providing essential healthcare coverage for children.The AAP's strategies to counteract vaccine mistrust and other misinformation, empowering pediatricians with accurate information.Insights into the advocacy for merging Medicaid and CHIP into a national program to ensure consistent healthcare for all children.The importance of the clinician-patient relationship in promoting healthy behaviors and delivering reliable information.Resources:
Connect with and follow Mark Del Monte on LinkedIn.Follow AAP on LinkedIn and visit their websiteVisit healthychildren.org to get valuable info for your family. -
About Dr. John Martin:
Dr. John Martin is a highly accomplished leader-physician with a diverse background spanning various roles, including surgeon, software company founder, medical device inventor, and Chief Medical Officer of a digital health company. He has successfully built organizations, teams, and products, transforming healthcare practices and driving innovation. Known for his ability to inspire and command audiences, Dr. Martin has extensive experience in strategic planning and fiscal management, making significant impacts both personally and through the programs and companies he develops.
About Dr. Michael Rotondo:
Dr. Michael F. Rotondo is a distinguished leader in healthcare, currently serving as the Chief Executive Officer of the University of Rochester Medical Faculty Group (URMFG). With a rich background in trauma surgery and healthcare administration, he has significantly contributed to transforming URMFG into a unified, high-functioning care delivery system. Under his leadership, the group has seen substantial growth in clinical volumes and revenues, while emphasizing physician wellness and health equity. Dr. Rotondo's commitment to innovative solutions and patient-centric practices continues to drive excellence in healthcare delivery.
Things You’ll Learn:
Handheld ultrasound technology is transforming point-of-care testing, making diagnoses more immediate and accurate.Integrating handheld ultrasound technology within a health system demonstrates practical benefits, enhancing workflow and patient care.Seamless integration with electronic health records is crucial in order to improve overall efficiency and reduce treatment times.It is very important to overcome challenges in adopting new healthcare technologies like resource allocation and organizational change.Collaborations between academic institutions and tech innovators are essential for driving meaningful advancements in healthcare, promoting trust and confidence in new solutions.Resources:
Connect with and follow Dr. Michael Rotondo on LinkedIn.Follow the University of Rochester Medical Center on LinkedIn and visit their website.Connect with and follow Dr. John Martin on LinkedIn.Follow Butterfly Network, Inc. on LinkedIn and visit their website. -
About Dr. Taha Kass-Hout:
Dr. Taha Kass-Hout is the Global Chief Science and Technology Officer at GE Healthcare, where he drives advancements in AI-based medical imaging and diagnostics. With a background in interventional cardiology and machine learning, he previously served as Vice President of Machine Learning and Chief Medical Officer at Amazon, leading pivotal health tech projects like Amazon HealthLake and Amazon Comprehend Medical1. Dr. Kass-Hout also held key roles in the Obama Administration, including the FDA’s first Chief Health Informatics Officer and Director of Information Science and Informatics at the CDC. His work focuses on leveraging AI and cloud computing to improve global healthcare access and reduce disparities.
Things You’ll Learn:
AI and cloud computing are being used to reduce global healthcare disparities and improve patient care.CareIntellect is an AI-driven platform for oncology that simplifies access to complex data and expedites patient care processes.The Health Companion project employs agentic AI to optimize patient treatment plans and alleviate clinician burnout.Technological advancements are streamlining workflows and enhancing operational efficiencies.Resources:
Connect with and follow Dr. Taha Kass-Hout on LinkedIn.Follow GE Healthcare on LinkedIn and visit their website. -
About Steve Sutherland:
Steve has been with CERIS since 1996 and has always been driven by his passion for making a difference for our clients and positively impacting healthcare and patients. Steve enjoys being challenged with the opportunity to build and create. As CERIS has grown over Steve’s 28-year tenure, he has consistently risen to the challenge of the organization’s growing needs. He is proactive in building efficiencies and leveraging technology to keep CERIS ahead of the curve, bringing a wealth of knowledge and experience to the organization.
Things You’ll Learn:
CERIS is leveraging AI and machine learning to improve payment integrity, reduce administrative costs, and enhance accuracy in claims adjudication.Automating payment processes can significantly reduce administrative burdens and improve overall efficiency in healthcare.Implementing AI tools requires a strong emphasis on security, compliance, and quality data to build trust and ensure privacy.Building trust and gaining buy-in from healthcare professionals is essential, as AI is often met with skepticism due to data governance and privacy concerns.CERIS encourages bold adoption of cutting-edge technologies and collaboration with partners to drive innovative solutions, emphasizing pilot projects and proof of concept for building confidence.Resources:
Connect with and follow Steve Sutherland on LinkedIn.Follow CERIS on LinkedIn and visit their website. -
In this episode, Sandy Vance interviews Parminder “Parry” Bhatia, Chief AI Officer at GE Healthcare, about the integration of generative AI and machine learning in healthcare. They discuss the transformative potential of these technologies in improving clinical efficiency, reducing burnout, and enhancing patient care. Parminder shares insights on recent innovations, the concept of agentic AI, and the importance of responsible AI practices in ensuring safe and effective healthcare solutions. The discussion highlights GE Healthcare's commitment to advancing AI technologies while maintaining a focus on ethical considerations and collaboration with clinical partners.
In this Episode they discuss:
GE Healthcare is leading in AI and machine learning integration.Generative AI is set to revolutionize healthcare data management.AI technologies can significantly reduce clinical burnout.The Care Intellect application enhances oncology care efficiency.Agentic AI offers proactive solutions in complex healthcare scenarios.Responsible AI practices are crucial for building trust in technology.AI can streamline workflows and improve patient experiences.Collaboration with clinical partners is essential for innovation.The AI Innovation Lab fosters early-stage research and development.GE Healthcare aims to enhance healthcare delivery for over a billion patients.About Parminder "Parry" Bhatia:
At GE HealthCare, Parminder is focused on integrating AI across areas including smart devices, across the patient journey, and at the hospital operation level.
GE HealthCare has a long track record innovating in AI, and has topped the Food and Drug Administration’s (FDA) list of AI-enabled medica devices for three years in a row, with 80+ AI-enabled medical device authorizations. Parminder leads a team that is helping to advance AI integration within medical devices at GE HealthCare, with the ultimate goal of enhancing patient outcomes and creating a world where healthcare has no limits. Parry is part of the company’s internal committee on responsible AI to help ensure that new AI applications are reliable, scalable, and ethically sound. He has been recognized by the AIM “AI 100” 2024 Awards and Constellation Research's Artificial Intelligence 150 “AI 150” list.
Previously, Parminder was Head of Science for Generative AI at Amazon, where he led the development of machine learning and generative AI products including Amazon Comprehend Medical for analyzing medical record data at scale, Amazon Q for developer productivity, and Amazon Bedrock for democratizing access to Large Language Model technologies globally.
He has held previous roles in AI and machine learning at Microsoft and Georgia Tech.
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About Hamilton Bennett:
Hamilton Bennett is a seasoned public health professional with over 15 years of experience, currently serving as the Senior Director of Vaccine Access and Partnerships at Moderna. She played a pivotal role in leading the mRNA-1273 COVID-19 vaccine development program, contributing significantly to one of the earliest vaccines against the pandemic. With a strong dedication to equitable vaccine development and distribution, Hamilton collaborates closely with governments and stakeholders to build resilient health systems capable of responding swiftly to pandemics and vaccine-preventable diseases.
Hamilton is passionate about fostering innovation through Moderna's "mRNA Access Program," which enables academic researchers to use Moderna's platform to improve emergency disease responsiveness. Her educational background includes graduate degrees in Environmental Health and Microbiology from the University of Washington, along with a certificate in Epidemiology from the London School of Hygiene and Tropical Medicine. Hamilton's commitment to cutting-edge research and global health equity continues to drive her efforts in transforming the vaccine landscape.
Things You’ll Learn:
Moderna's innovative mRNA technology has the potential to revolutionize the vaccine landscape.The importance of equitable vaccine development and distribution to ensure all communities have access to life-saving vaccines.Collaboration with governments and stakeholders is crucial for building resilient health systems capable of responding to pandemics and vaccine-preventable diseases.Moderna's mRNA Access Program enables academic researchers to use their platform, fostering innovation and improving emergency disease responsiveness.The necessity of strategizing for both current healthcare needs and future challenges, emphasizing the importance of collaboration, cutting-edge research, and global health equity.Resources:
Connect with and follow Hamilton Bennett on LinkedIn.Follow Moderna on LinkedIn and visit their website. -
About Allison Stalla:
Allison Stalla is a distinguished leader in the realm of healthcare technology, currently holding the position of Director of Clinical Applications at Microsoft Cloud for Healthcare. With a robust focus on reducing the documentation burdens faced by nursing clinicians, Allison utilizes cutting-edge AI technologies to enhance patient care and mitigate nurse burnout. Her comprehensive background includes significant contributions at Nuance Communications as the Principal of Client Insights, where she influenced healthcare strategy and client engagement. Allison is dedicated to advancing clinical applications that prioritize user-centric design, integrating AI into healthcare workflows, and driving digital transformation in healthcare settings.
In her role at Microsoft, Allison emphasizes the importance of change management and data literacy for successful AI adoption in healthcare. She is deeply committed to fostering a collaborative environment where healthcare professionals can thrive. Her efforts are particularly concentrated on creating nurse-centered technologies, ensuring that the tools developed are not only innovative but also practical and beneficial for everyday clinical use. Through strategic partnerships and pilot programs, Allison's work at Microsoft continues to push the boundaries of what's possible in healthcare technology, ultimately aiming to improve patient outcomes and streamline clinical processes.
Things You’ll Learn:
AI is significantly reducing documentation burdens for nurses, allowing them to focus more on patient care and reducing burnout.Despite concerns about AI replacing jobs, there's broad willingness across various age groups to adopt AI in nursing.Successful AI adoption in healthcare requires strong leadership support, effective change management, and enhanced data literacy among healthcare professionals.Involving nurses in the development and design process of AI tools is crucial for building trust and ensuring these tools meet their needs.Microsoft's collaboration with Nuance and nine development partners focuses on creating nurse-centered technologies, including piloting ambient voice technology to aid bedside documentation.Resources:
Connect with and follow Allison Stalla on LinkedIn.Follow Microsoft on LinkedIn.Visit the Microsoft Cloud for Healthcare website and check out their blogs. -
In this episode of AI @ HLTH on The Beat, Sandy Vance speaks with Dr. Benjamin Nguyen from Transcarent about the innovative Wayfinding platform, which integrates AI to enhance healthcare navigation for employees. They discuss the challenges of healthcare engagement, the importance of personalized experiences, and the role of AI and LLMs in transforming healthcare delivery. Dr. Nguyen emphasizes the need for privacy and security in healthcare AI solutions and shares insights on the future of AI in the industry.
In this Episode they discuss:
Employees deserve benefits that empower them with guidance.Transcarent aims to simplify healthcare navigation.Wayfinding connects various healthcare solutions in one platform.Healthcare complexity leads to disengagement among employees.AI can provide personalized healthcare experiences.LLMs enhance engagement by tailoring responses to individuals.Privacy and security are paramount in healthcare AI.Transcarent does not train LLMs on customer data.The future of healthcare will see more subtle AI integration.Investing in innovative solutions is key for employers.A little about Dr. Benjamin Nguyen:
Dr. Benjamin (Ben) Nguyen, M.D. is a healthcare and AI product leader. At Transcarent, Dr. Nguyen currently leads the Transcarent AI team which is tasked with expanding Transcarent’s suite of AI products while maintaining the highest standards for patient safety. Throughout his career, Dr. Nguyen has led multiple teams building AI products ranging from hospital AI deployment platforms, radiology AI safety applications, chatbots for patients, and AI tools for clinicians. Dr. Nguyen is known as an expert on AI in healthcare, and was recently called to testify before Congress on the subject, educating lawmakers and the public about the potential and safety risks of AI. He is also a guest lecturer at the University of Southern California, where he teaches about AI fundamentals and safety in healthcare. Dr. Nguyen received his Doctor of Medicine degree at the Keck School of Medicine of USC, as well as graduate specialization certificates from the Marshall School of Business and the Viterbi School of Engineering. He is a Bay Area native and lives in San Francisco, California.
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About Paul Markovich:
Paul Markovich is the president and CEO of Blue Shield of California, a nonprofit health plan generating $24 billion in annual revenue and serving 4.8 million members across various markets in California. With over 25 years of experience at Blue Shield, Paul has driven numerous innovative initiatives, including funding a statewide provider directory, supporting the development of a statewide health information network for holistic patient care, and partnering with the California Medical Association to pilot new care delivery models. His leadership focuses on reimagining healthcare by leveraging technology and creating a system that is both affordable and high-quality.
Previously, Paul served as the chief operating officer, overseeing crucial areas such as healthcare services, network management, marketing, and customer operations. He has a history of introducing groundbreaking products and services, including the first California Health Maintenance Organization to allow self-referrals to specialists and online access to member benefits. Paul serves on the boards of the Blue Cross Blue Shield Association and America’s Health Insurance Plans. A North Dakota native and Rhodes Scholar, he holds a master's degree in philosophy, politics, and economics from Oxford University and a Bachelor of Arts in International Political Economy from Colorado College, where he also played Division I hockey.
Things You’ll Learn:
Blue Shield of California's collaboration with Salesforce aims to digitize the prior authorization process, making it as seamless as credit card transactions and eliminating the need for outdated fax machines.Rather than making incremental improvements, Blue Shield focuses on creating a new, functional healthcare system with comprehensive digital health records.Successful healthcare innovation requires strong collaborations, as exemplified by the partnership with Salesforce for real-time data integration.Paul emphasizes the importance of learning from failures and aligning with skilled partners to drive meaningful innovations.Blue Shield's nonprofit mission centers on providing affordable, stress-free healthcare access and improving patient care through advanced digital solutions.Resources:
Connect with and follow Paul Markovich on LinkedIn.Follow Blue Shield of California on LinkedIn and visit their website -
In this episode, host Sandy Vance talks with Bill Miller, CEO of WellSky, about the evolving role of analytics in healthcare and its impact on patient care. Bill emphasizes that the healthcare industry must invest in AI solutions to tackle pressing challenges, such as the home-based care staffing crisis, reducing clinician "pajama time," ensuring smoother transitions from hospital to post-acute care and streamlining workflows within existing electronic health record systems. These advancements will enable clinicians to focus on what truly matters—providing human-centered care. Bill also discusses WellSky's collaboration with Google to develop AI tools designed to support, not replace, clinicians.
In this episode, they talk about:What WellSky does for the healthcare industry, specifically in direct careHow WellSky helps clinicians deliver optimal patient careWellSky's balanced approach to AI in healthcareThe importance of proactive versus reactive strategiesSupporting clients in and out of hospital settingsAccelerating the referral process with AI solutionsThe rationale behind WellSky’s partnership with GoogleThe future of WellSky and AI in healthcareA Little About Bill:Bill Miller is the CEO of WellSky and a recognized leader in the healthcare industry. He has a rich background including more than 25 years of groundbreaking growth strategies and technological innovation in the healthcare marketplace and a proven track record of launching and leading highly successful healthcare IT companies. Under Bill’s leadership, WellSky has become one of America’s largest and most innovative healthcare technology companies, serving more than 20,000 clients across acute, post-acute, and community care.
He has overseen the strategic acquisition of more than 14 companies to the WellSky portfolio, helped establish the WellSky Foundation, and guided the company into new marketplaces with innovative technology and services shaping the industry. Before joining WellSky in 2017, Bill served as the CEO of OptumInsight, a division of Optum, which is the health services platform of UnitedHealth Group. Under Bill’s direction, OptumInsight experienced unprecedented revenue growth, expanded margins, and claimed a transformative position in the health services market.
He led the evolution of Optum into the leader in healthcare analytics and launched several tech-enabled business platforms. Before OptumInsight, Bill served as senior vice president of technologies at Cerner Corporation, where he had global responsibility for the company’s managed services, outsourcing, and technology services business units. Bill currently sits on the board of directors for Lyric and Lifestance, both in the healthcare sector and the WellSky Foundation. A graduate of the University of Kansas, Bill earned his bachelor’s degree in economics and a master’s degree in urban planning and public policy. He enjoys spending time with his three children Ellie, 24, Belle, 21, and Matthew, 20.
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Host Sandy Vance is behind the mic in this episode with Chris Chang, CEO and Co-Founder at GradientAI. Have any questions for Chris? Reach out via email or check out their website.
They explore why GradientAI focuses specifically on the healthcare industry and how its innovative solutions are enhancing patient care and operational efficiency. They also address common concerns surrounding AI adoption and share exciting use cases and future developments. Listen in as Sandy and Chris navigate the intersection of GradientAI and AI in healthcare, revealing the potential to reshape the future of medicine.
GradientAI enables enterprises to automate their complex data workflows using its AI-powered data-reasoning platform. They work with many integrated care providers and health tech companies to power processes across the organization, from medical note auditing to the improvement of care to patients, benefit management, claims processing, and data reconciliation.Enterprise AI automation in healthcare, powered by Nightingale - a domain-specific model designed specifically for healthcare.
In this episode, they talk about:Why GradientAI Focuses on Healthcare and the Benefits of AI in HealthcareHow GradientAI Helps the Healthcare IndustryPros and Cons of Workflow Tools That Limit Information in HealthcareThe Transformative Technology of AI in the Healthcare IndustryUse Cases, Trials, and Development of AI in HealthcareAddressing Concerns of Those Wary About AI in HealthcareThe Future of GradientAI and AI in HealthcareA Little About Chris:Chris is the Co-Founder and CEO at Gradient, who most recently led Studio AI at Netflix and was an architect of early domain expert LLMs for content production and intelligence. Prior to joining Netflix, Chris held a variety of leadership roles at Pinterest, Opendoor, and Meta. Chris started his career in finance and holds a dual bachelor's degree in computer science and business and a master's degree in computer science from UPenn.
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