Episódios
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What makes quality improvement a daily norm? The mindset that “good enough isn’t good enough,” according to Sean Dowdy, M.D., chief value officer, Mayo Clinic and a recent guest on the Key In To Quality podcast.
In this episode, entitled “Quality Improvement is a Mindset: perspectives from a chief value officer,” Dr. Dowdy talks about his approach to fostering sustained improvement across Mayo Clinic’s multi-site, 80,000 employee enterprise. He shares his leadership philosophy, definition of high reliability, and how Mayo Clinic sets expectations.
The session is ideal for executive leaders/C-suite, board members, patient safety and experience leaders and staff, performance improvement experts.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
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Larry Senn, a pioneer in the field of corporate culture, said “Culture is not an initiative. Culture is the enabler of all initiatives.” That includes quality improvement according to Jessica Stellmaker, supervisor, Specimen Operations, Department of Laboratory Medicine, Mayo Clinic.
On the latest Key In To Quality podcast, Jessica shares a host of leadership best practices when it comes to creating an organizational culture that delivers the best quality outcomes. Chief among her thoughts: empower people to continuously improve and recognize improvement efforts quickly and consistently. Her recognition tactic is creative and motivating!
The session is ideal for quality improvement, medical, and administrative leaders, laboratory leaders, and anyone interested in building a culture of quality improvement.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Guest: Jessica Stellmaker | https://www.linkedin.com/in/jessica-stellmaker-6aa822110/
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It’s been said that “teamwork makes the dream work.” Eric Siebeneck, performance improvement advisor, our guest on this episode of the Mayo Clinic Key in to Quality podcast, agrees with this when it comes to healthcare organizations working to improve quality of care delivery. However, often the responsibility is siloed and even shouldered by one or two individuals. Collaboration, particularly with clinicians, is critical to achieving rapid and lasting performance improvement. According to Eric the key to effective and lasting change is in an organization’s culture. At Mayo Clinic, he facilitates and coaches teams within the clinical practice toward better outcomes. He says bridging gaps between people and departments generates new ideas, improves outcomes, and contributes to a more resilient, responsive, and joyful workplace. Eric shares common misperceptions about quality improvement and key success factors he’s discovered in his work.
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As healthcare delivery systems work toward adoption of emerging digital technologies and more automation, many leaders grapple with the question of how much is too much. Are the human elements of care—comfort, empathy, and warmth—being diminished or lost along the way?
Our guests on the latest Key In To Quality podcast say it’s about awareness and balance. In the episode entitled “Tech with Heart: Navigating Innovation and Compassion in Healthcare,” Anne Pronschinske, vice chair, Center for Digital Health, Mayo Clinic and Rebecca Brustad, director, Patient Experience, Mayo Clinic, discuss the organization’s approach.
Together, they share insight into how Mayo Clinic is extracting the efficiencies of innovation while finding new ways to maintain the human aspects of patient care and experience. They assert that when the patient remains at the center of every decision, technology can benefit caregivers and free up time do deliver human-centered care and find more meaning and purpose in their work..
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Hosted by:
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec
Twitter: @DrTimMorg
Guests LinkedIn: Rebecca Brustad and Anne Pronschinske
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Patient experience is about making patient healthcare journeys better; in creating improved experiences, healthcare delivery staff often enjoy better processes and outcomes. But who is responsible for creating patient experience improvement? Where does one start? And are innovation and automation at the center of it all? Not necessarily says our latest podcast guest.
In this episode of the Key in to Quality podcast, Lacey Hart, Administrator, Experience Relationship Management (XRM), Quality Department, Mayo Clinic, says that experience design focuses on the gaps between the experience points along a patient’s journey. Hart, who leads a team of experience relationship design professionals, discusses how Mayo Clinic’s patient experience strategy has created powerful synergy between people, processes, and technology, resulting in better interactions—and relationships—with patients.
#mayokeyintoquality
Hosted by:
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec
Twitter: @DrTimMorg
Guest LinkedIn: Lacey Hart
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Volunteers fill many significant roles to support the human experience in healthcare. Hear from Erin Pittman, Director of Volunteer Services, who oversees volunteer programs, hospital gift shops and animal assisted services at Mayo Clinic Rochester.
Erin shares her perspectives about the complex field of volunteer management and the importance of understanding the impact of volunteers have in connecting with patients through empathy, kindness and human centered care. She discusses the process to engage volunteers and discover their personal “why” to volunteer. Erin describes the shifts and future innovations in volunteer services including embracing diversity and other success tips.
#mayokeyintoquality
Hosted by:
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec
Twitter: @DrTimMorg
Guest LinkedIn: Erin Pittman
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It's been said that passion provides purpose, but data drives decisions. When it comes to patient experience data, both are true. Often, however, it is easy to focus on surface-level summaries while overlooking valuable insights or “golden nuggets.”
In this episode, Laurie Wilshusen, administrator, Quality Experience Research, Mayo Clinic expounds on 30 years of experience listening to patients through market research. While the state of the art has changed a lot throughout her career, she points to more contemporary tools such as natural language processing, which reveals the golden nuggets (what patients are saying about their experiences and needs) and efficiencies to organize it into actionable insights. Listen in as Ms. Wilshusen shares her thoughts how leaders can use and share data more effectively and empathically, and a glimpse into the future of measuring emotions, human connection, relationships, and trust.
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Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and guest host Kelly Vorseth, Quality Director, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Kelly Vorseth
Twitter: @DrTimMorg
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Research supports the connection between the patient experience, patient safety, and clinical outcomes. How do these health care factors intersect to support human connection and trust within clinical encounters? And why is that essential?
In this episode of the Key in to Quality podcast, Dawn Davis, M.D., department chair and consultant, Dermatology, Mayo Clinic, shares her thoughts on the patient journey: from first making an appointment to walking out of the hospital or clinic. According to Dr. Davis, the journey involves the patient, their family, caregivers, and providers, and requires a unique skillset to make personal connections, build trust, and help patients feel seen and heard. She says making patients the top priority in every interaction leads to better patient outcomes and increased satisfaction by patients and those caring for them.
#mayokeyintoquality
Hosted by:
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec
Twitter: @DrTimMorg
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Experiences are more than just a series of transactions between patients and healthcare professionals. In many instances, care involves deeply personal and often vulnerable human interactions—not just services but moments of trust. Healthcare can profoundly impact people on a personal level. How can we build a deeply human experience for both patients and caregivers?
In this episode of the Key In To Quality podcast, Sheila Stevens, MSW, administrator, Experience Training, Education & Coaching, Mayo Clinic, shares her team’s model for exceptional human-centered care experiences and how to train staff to deliver them.
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Hosted by: Timothy Morgenthaler, M.D. @DrTimMorg and Sheri Nemec
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Host: Timothy Morgenthaler, MD @DrTimMorg
Guests:
Paul Murphree, D.O., Vice President, Medical Outcomes, Wellstar Health System
Jennifer Giusti, MPA, BSN, RN, FACHE, Vice President, Clinical Outcomes, Wellstar Health System
The response to the global pandemic was a stressful and challenging time for healthcare organizations. It required resources to be focused on caring for those impacted and distracted from the ability to focus on Quality advancement and improvement. Today, quality leaders are expressing a desire and need to get “back to the basics” to refocus on improving quality outcomes. Join us for a series of three podcasts where we talk with quality leaders from Mayo Clinic Care Network organizations and learn what it means to them to “get back to basics” in quality and safety.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
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Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Todd Pollock, Executive Director, Quality and Safety, St. Clair Health.
The response to the global pandemic was a stressful and challenging time for healthcare organizations. It required resources to be focused on caring for those impacted and distracted from the ability to focus on Quality advancement and improvement. Today, quality leaders are expressing a desire and need to get “back to the basics” to refocus on improving quality outcomes. Join us for a series of three podcasts where we talk with quality leaders from Mayo Clinic Care Network organizations and learn what it means to them to “get back to basics” in quality and safety.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
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Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Carlos Quintero, M.D., Chief Quality Officer, Naples Comprehensive Health Carlos Quintero | LinkedIn
The response to the global pandemic was a stressful and challenging time for healthcare organizations. It required resources to be focused on caring for those impacted and distracted from the ability to focus on Quality advancement and improvement. Today, quality leaders are expressing a desire and need to get “back to the basics” to refocus on improving quality outcomes. Join us for a series of three podcasts where we talk with quality leaders from Mayo Clinic Care Network organizations and learn what it means to them to “get back to basics” in quality and safety.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
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Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Jennifer Cowart, M.D., Patient Safety Officer and Consultant/Hospitalist, Hospital Internal Medicine, Mayo Clinic Florida https://www.linkedin.com/in/jennifer-cowart-b0860494
Hospitals commonly use huddles to create staff alignment on a wide range of operational, clinical, and other topics and functions. However, not all huddles deliver the desired effect of lasting impact and full staff engagement. Experts agree that one fundamental requirement of creating a safety culture is having a preoccupation with safety built into every workday.
In this episode, Dr. Cowart shares her experience with building a culture of safety through deliberate, strategic, and persistent hard work. She has dedicated much of her career to improving safety culture at Mayo Clinic and other institutions. Dr. Cowart provides useful insights on and practical recommendations for implementing daily huddles that foster trusting relationships, build leadership skills, and engage team members in creating safety culture.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
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Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Subashnie Devkaran, Ph.D., Chair, Quality, Mayo Clinic
Hospitals can succeed or fail based on their patient safety reputation and records. Is it enough to claim being a “safe hospital” based on declining patient safety incidents or the goal of “zero harm?” How do you know your if hospital is truly a safe place for patients and staff?
Join us for the conversation with Subashnie Devkaran, Ph.D., Enterprise Chair, Quality, Mayo Clinic. In the discussion, Dr. Devkaran shares her thoughts about moving towards "Safety-II" concepts and the paradigm shift from achieving zero harm to being a high-reliability organization. She also discusses how artificial intelligence will be part of advancing health care quality and safety in meaningful ways for patients and staff.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
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Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Adam Milam, M.D., Ph.D., Enterprise Medical Director for the Office of Health Equity and Inclusion (OHEI) for Mayo Clinic
How are health disparities being understood and addressed in your organization? How can you be a part of advancing the dream of health equity for all?
During this podcast, we have a conversation with Dr. Adam Milam an Anesthesiologist and Medical Director for the Office of Health Equity and Inclusion, Mayo Clinic, who is passionate about health equity and reducing disparities. Dr. Milam shares his leadership vision for Mayo Clinic to be the global leader in advancing health equity. He discusses how data has been used to better understand disparities in care, the connection between quality and equity, measuring progress toward equity, and some emergent advances for health equity such as digital platforms and A.I.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
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Host: Timothy Morgenthaler, MD @DrTimMorg
Guests:
Hector Cajigas, M.D., Mayo Clinic @hectorrcajigas
Erin DeMartino, M.D., Mayo Clinic
Continuing the discussion on health equity, this podcast features two Mayo Clinic experts who share about a grassroots effort to engage and support students pursuing an education in health sciences.
In this episode entitled “Science Bound Scholars – an individual action program to improve diversity in STEM", Hector Cajigas, M.D. and Erin DeMartino, M.D., both pulmonary and critical care medicine consultants, Mayo Clinic, share about a program designed to inspire high school students. The program matches faculty members from Mayo Clinic with local high school students from backgrounds underrepresented in medical professions. Students are provided a mentoring experience that lasts until graduation, hopefully inspiring better representation and ultimately change.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
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Host: Timothy Morgenthaler, MD @DrTimMorg
Guests:
Melanie Ryan, director, Accreditation and Certification, Mayo Clinic, (24) Melanie Ryan, J.D. | LinkedIn
Marquita Davis, director, Programs and Initiatives, Office of Healthcare Equity and Inclusion, Mayo Clinic,
(24) Marquita Davis, MPH | LinkedIn
Accreditation and certification standards have long reflected best practices for structures and processes that drive quality outcomes. But where does healthcare equity factor in?
In this podcast, two Mayo Clinic leaders talk about how The Joint Commission has implemented new standards that address disparities alongside of its traditional focus on elevating hospital patient safety and quality.
The conversation includes how Mayo Clinic evaluated and aligned the new standards with organizational priorities to reduce healthcare inequity, challenges encountered and the imperative of changing culture to successfully meet the new standards.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
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Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Dawn Peters, Administrator, Office of Health Equity and Inclusion, Mayo Clinic
Medical progress has been at times amazing, but not everyone is receiving the benefits of these advances. Many studies show that healthcare outcomes are more influenced by zip codes than any other factor. The news is full of examples of how access to and processes of care are not equally distributed to all, and that biases—both personal and systemic—play a role in this inequitable and unethical situation. So---we have a lot to do to advance health equity for patients. Where will we start? This podcast discusses the history of Mayo Clinic’s Office of Health Equity and Inclusion, and current strategy and status, as we strive to support our patients in achieving optimal health equity outcomes.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
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Host: Timothy Morgenthaler, MD @DrTimMorg
Guests:
Melissa Zwiefelhofer, CTM, CPP, Senior Security Manager, Global Security-Campus Operations, Mayo Clinic
Ryan Hatton, Manager, Global Security Operations Center and Security Technology, Mayo Clinic
With the rise in health care workplace violence, increased focus on preventing occurrences is essential to keeping hospitals and clinics safe for health workers and their patients. Without a doubt, technology has a role in mitigating workplace violence. In this podcast two Mayo Clinic security experts share insight into how the organization has stepped up its technology game to keep employees and patients safe and share how health care security systems can support psychological safety in addition to reducing potential physical threats.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
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Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Allyse Hutchinson, R.N., performance improvement advisor, Mayo Clinic
Violence in the health care environment has steadily increased for more than a decade. Today, most nurses and physicians can recount a violent experience at work within the past year. The impact on health care workers—and ultimately on the care they provide—is a tremendous concern for health care administrators.
In the latest Key in to Quality podcast entitled “Workplace Violence Prevention: Leveraging Clinical Systems to Support Health Care Workers,” Allyse Hutchinson, R.N., performance improvement advisor, Mayo Clinic, discusses tactics to support care delivery that are employed with one goal in mind: keeping care givers and patients safe. Learn about how Mayo Clinic leverages clinical systems, including the electronic health record, a behavior safety planner, and visual indicators to support staff who may encounter patients with a history of violent behaviors.
The session is ideal for all health care leaders, safety and security professionals, and electronic health record support staff.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
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