Episódios
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WHAT ARE WE TALKING ABOUT TODAY? The buzzword “quiet quitting” was coined during the pandemic when overworked employees felt underappreciated and struggled to find ways to achieve work/life balance. We talk about this trend and how a similar leadership trend, #missingmanager, affects the workforce and your business.
WHAT TOPICS DO WE COVER?
* What is “Quiet Quitting,” and why is it happening
* What are #missingmanagers, and how do they affect their employees and business
* We discuss the Harvard Business Review article about why the workplace is changing, including a description of The Five R’s
* We talk about other employment changes occurring now and how they affect employees and leadersWHAT’S THE TAKE-AWAY?
Quiet Quitting isn’t about quitting. Instead, it is a mindset where employees are fulfilling their job duties but not going above and beyond to achieve work/life balance. #missingmanagers have a similar mindset where these managers do the bare minimum to get by at the expense of their employees. Both of these trends affect your employees and business.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
FastCompany: The 25 best and worst work trends of the past 25 years: https://www.fastcompany.com/90558785/the-25-best-and-worst-work-trends-of-the-past-25-yearTechTargetArticle: https://www.techtarget.com/whatis/feature/Quiet-quitting-explained-Everything-you-need-to-knowHarvard Business Review (HBR) The Great Resignation Didn’t Start with the Pandemic https://hbr.org/2022/03/the-great-resignation-didnt-start-with-the-pandemicWHO ARE DAVE AND KELLI?
An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with the challenges of business and celebrating their career successes differently.
Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there may be substantial value for others based on those combined experiences. The “My Job Here Is Done” Podcast is the result.
HOW TO WORK WITH US
Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? Finding solutions to large problems or big goals is greatly simplified by using the One Percent Rule of tackling one small piece at a time to make the goal or problem more easily achievable.
WHAT TOPICS DO WE COVER?
* What is the One Percent Rule
* How to apply the One Percent Rule to business or your personal life
* Examples of how some famous people describe the One Percent Rule to achieve success
* Dave shares his own personal One Percent Rule story
* Dave and Kelli demonstrate why they chose a career in business over singingWHAT’S THE TAKEAWAY?
The One Percent Rule is a great way to achieve goals or solve problems that seem insurmountable. Break them apart into easily tackled small pieces and watch how quickly you successfully reach the finish line. Famous people describe it, sing about it, write about it, and we’ve done it - you can too!
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
Businessinsider article on successful people over 40: https://www.businessinsider.com/24-people-who-became-highly-successful-after-age-40-2015-6#julia-child-worked-in-advertising-and-media-before-writing-her-first-cookbook-when-she-was-50-launching-her-career-as-a-celebrity-chef-in-1961-14Article by James Clear on focus:
https://jamesclear.com/narrow-focusBernie's Batteries episode on My Job Here Is Done Podcast:
https://www.myjobhereisdone.com/bernies-batteries/Thanks to Greg for the Geeeeeeetar help!WHO ARE DAVE AND KELLI?
An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with the challenges of business and celebrating their career successes differently.
Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there may be substantial value for others based on those combined experiences. The “My Job Here Is Done” Podcast is the result.
HOW TO WORK WITH US
Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? Rules. Why we need them, why they are important to our leadership, career, and business growth, and why people generally don’t like rules.
WHAT TOPICS DO WE COVER?
* Where rules started (hint - pretty long ago)
* Some of our first learned rules
* Meep Meep (the rules of the Roadrunner)
* A better way to communicate rules that help people follow them
* 111-year-old business rules that remain super-valid todayWHAT’S THE TAKEAWAY?
Rules are necessary, but we communicate them in ways that make rules seem bad to some people. Fix the communication aspect, and rules will become just a common sense part of a happy existence.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
Hammurabi’s Code: An Eye for an Eye …:
https://www.ushistory.org/civ/4c.aspThe Chicago Telephone Company's 1911 Work rules:
https://themonitoringassociation.files.wordpress.com/2016/04/rules-for-troublemen-chicago-telephone-company-october-28-1911.pdWHO ARE DAVE AND KELLI?
An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with the challenges of business and celebrating their career successes differently.
Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there may be substantial value for others based on those combined experiences. The “My Job Here Is Done” Podcast is the result.
HOW TO WORK WITH US
Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? There are many benefits to communicating with empathy both for yourself and your employees - and it’s free! You already know how to be empathetic, so bring that to work and enjoy the benefits of empathetic leadership while you propel your career or business forward.
WHAT TOPICS DO WE COVER?
* Resources available to learn about being an empathetic leader
* The difference between sympathy and empathy
* Examples of communicating with and without empathy
* Benefits of incorporating empathy into your leadership styleWHAT’S THE TAKE-AWAY?
Empathy in leadership does not necessarily mean you become soft and ineffective, empathy can transform you into the best leader you can be, and your employees will respond with hard work and loyalty.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
Kellogg School of Management at Northwestern University
https://www.kellogg.northwestern.eduCenter for Creative Leadership article https://www.ccl.org/articles/leading-effectively-articles/empathy-in-the-workplace-a-tool-for-effective-leadership/Forbes - 8 Habits of Highly Empathic Leaders https://www.forbes.com/sites/melodywilding/2019/08/05/8-habits-of-highly-empathetic-leaders/?sh=6e635aaf6de7Southern New Hampshire University - Empathy in the Workplace https://www.snhu.edu/about-us/newsroom/career/empathy-in-the-workplaceThe Center for Creative Leadership - Empathy in the Workplace - A Tool for Effective Leadership* By: William A. Gentry, Todd J. Weber, and Golnaz Sadri https://cclinnovation.org/wp-content/uploads/2020/03/empathyintheworkplace.pdf?webSyncID=e4781152-5d5e-ee90-bba9-b515d6193e00&sessionGUID=4b9a9487-12ac-056a-421b-e482a0a4823dWWD - Women Wear Daily - The Many Benefits of Leading with Empathy https://wwd.com/business-news/business-features/empathy-leadership-report-1235063067/WHO ARE DAVE AND KELLI?
An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with the challenges of business and celebrating their career successes differently.
Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there may be substantial value for others based on those combined experiences. The “My Job Here Is Done” Podcast is the result.
HOW TO WORK WITH US
Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? The competition is not scary, and we explain why in this episode. Your competition is merely other people with a range of competencies. Most of us grew up thinking certain jobs or careers were for special people only. Not true! Don’t allow fear to hold you back in your career decisions or choices.
WHAT TOPICS DO WE COVER?
* There are no careers or jobs reserved for special people only
* There is a range of competency in every job category
* We share personal stories about competition in careers and endeavors that can propel careers
* We describe how fear of competition can mask your abilities and hold you back
* We discuss how the competition is not that scary!WHAT’S THE TAKE-AWAY?
The competition in your workplace is not scary. Be confident in your abilities, and don’t let fear get in the way of your career success.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
Celebrities who own Islands (People Magazine)
https://people.com/home/celebrity-private-islands/WHO ARE DAVE AND KELLI?
An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with the challenges of business and celebrating their career successes differently.
Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there may be substantial value for others based on those combined experiences. The “My Job Here Is Done” Podcast is the result.
HOW TO WORK WITH US
Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? Speaking to others clearly and effectively, in a way to make your point simple and memorable, is an art of communicating. Conveying messages to your business team in a concise fashion means better career success and faster business growth. Think, “One Thought to a Rap” - we explain it all in this podcast episode.
WHAT TOPICS DO WE COVER?
* Kelli insists on embarrassing Dave by digging up some of his old DJ airchecks
* Dave’s experience as a Disc Jockey provided a valuable life lesson on communicating
* We discuss the “One Thought to a Rap” rule and tell a story or two
* Tips on how to apply One Thought to a Rap in your careerWHAT’S THE TAKE-AWAY?
If you apply the rule “One Thought to a Rap” you will find that people respond better to the point you're trying to make.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
Following the careers of Casey Kasem, Wolfman Jack, Ryan Seacrest, Rick Party, and Delilah, as disc jockeys.
Brainworld Magazine
https://brainworldmagazine.com/how-your-brain-processes-language/Lesley University
https://lesley.edu/article/why-brain-overload-happensWHO ARE DAVE AND KELLI?
An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with the challenges of business and celebrating their career successes differently.
Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there may be substantial value for others based on those combined experiences. The “My Job Here Is Done” Podcast is the result.
HOW TO WORK WITH US
Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? Recessions and the adverse effect they can have on unprepared businesses. Thankfully, on average, recessions last less than a year and rear their ugly head only once every 5-6 years. Recessions are always temporary, and survivable, but you plan way ahead. Plus, that planning will help your business in the long run and during the good times too.
WHAT TOPICS DO WE COVER?
* Elon Musk and Mark Zuckerberg made headlines with panic messages.
* We look at the damage that can be done to your workforce if there’s panic.
* We define the term recession and look at occurrence statistics.
* Why you should look at preparing as a business problem that needs no recession.
* Ways to mitigate the impact on employees and business during bad times.
* How outsourcing can help
* The ABCs of Cultivating, Closing, and CuttingWHAT’S THE TAKE-AWAY?
Don’t panic when you hear a recession may be imminent, it’s just like experiencing a bad year in business. But if your prepare ahead of time for the eventuality of a bad year, you’ll soar past the competition and win.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
Article in the New York Times about Mark Zuckerberg’s warning to 78000 employees: https://www.nytimes.com/2022/07/01/technology/meta-facebook-mark-zuckerberg.htmlArticle in Business Insider on Elon Muck’s “super bad” feeling and superbad message to employees: https://www.businessinsider.com/tesla-is-sacking-staff-who-recently-started-withdrawing-job-offers-2022-6Wikipedia definition and statistics on recessions: https://en.wikipedia.org/wiki/List_of_recessions_in_the_United_StatesWHO ARE DAVE AND KELLI?
An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with the challenges of business and celebrating their career successes differently.
Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there may be substantial value for others based on those combined experiences. The “My Job Here Is Done” Podcast is the result.
HOW TO WORK WITH US
Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? Comp Creep - Runaway Pay - Compensation plans that hurt your company and your employees. We ask … How can a person earn a $100K annual salary for being a receptionist in a small company? We show you how it happened, why it shouldn’t happen, and how to fix it before it happens in your business.
WHAT TOPICS DO WE COVER?
* Meet Archie and April, a couple we met on the beach who inspired this episode
* One started as a new receptionist 20 years earlier and was let go recently
* Their ending salary for the receptionist position was over $100k annually
* We discuss compensation plans that can promote pay-band anomalies
* We offer a few ideas on how to create compensation plans that work for todayWHAT’S THE TAKE-AWAY?
Compensation plans can be complicated to the point where you lose control of costs or disincentivize employees. We discuss ways to make compensation and incentives rewarding, controllable, and fair.
WHO ARE DAVE AND KELLI?
An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with challenges and celebrating their career successes differently.
Over the years, they noticed similarities in their stories about their work, the people they interacted with, and how business was conducted. Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there is substantial value for others in those combined experiences. The “My Job Here Is Done” Podcast is the result.
HOW TO WORK WITH US
Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? The old verbiage of the customer is always right and the customer comes first can actually damage your business, employee morale, and customer satisfaction. Businesses must determine whether potential customers are a good fit for them and if the business is a good fit for the customer for both to be successful. When employees come first, they will delight customers who will feel as if they come first. This is a win:win for the business, customers, and employees.
WHAT TOPICS DO WE COVER?
* Challenging the old sayings, the customer comes first and the customer is always right
* Personal stories about the consequences associated with these philosophies
* Where the phrase, “the customer is always right” originated
* Examples of how taking on a customer who is not a fit can damage your business success and employee morale
* How implementing an “employees come first” mindset is a win:win
WHAT’S THE TAKE-AWAY?
We believe the customer is not always right nor do they always come first. Customers must fit your business and your business must offer products or services that fit customer needs. When businesses put employees first, the employees provide a customer experience where customers feel like they come first and everyone wins!
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
Harry Gordon Selfridge
https://en.wikipedia.org/wiki/Harry_Gordon_SelfridgeWHO ARE DAVE AND KELLI?
An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with challenges and celebrating their career successes differently.
Over the years, they noticed similarities in their stories about their work, the people they interacted with, and how business was conducted. Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there is substantial value for others in those combined experiences. The “My Job Here Is Done” Podcast is the result.
HOW TO WORK WITH US
Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? Employee feedback and why it’s often sugar-coated or not fully honest; and by honest we mean brutally honest. It’s essential for leadership career success and business growth for employees to not fear anything when asked to provide input and opinion, but often they feel there will be consequences if they speak out. We look at this problem in detail.
WHAT TOPICS DO WE COVER?
* Trust in Leadership and its importance to employee feedback
* Our Top 5 FEAR factors and some mitigation strategies
* When not to ask for feedback; wrong venue - wrong time
* Some troubling statistics about how employees view managers
* Is it true “You can’t handle the truth!” as a leader asking for feedback?
WHAT’S THE TAKE-AWAY?
Employees have valuable - read critical - information that leadership can use to better the business fast, but often it’s sugar-coated or withheld due to a set of real employee fears. If you break those fears down, address them properly, and change a few old-fashioned ways, you’ll be surprised at what you can learn.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
Forbes: Ten Shocking Workplace Facts You Needed to Know
https://www.forbes.com/sites/davidsturt/2018/03/08/10-shocking-workplace-stats-you-need-to-know/?sh=169716af3afeHarvard Business Review: Why Employees Are Afraid To Speak
https://hbr.org/2007/05/why-employees-are-afraid-to-speakMy Job Here Is Done podcast episode: Lookie Here - It’s Dunning-Kruger
https://www.myjobhereisdone.com/lookie-here-its-dunning-kruger-in-the-flesh/WHO ARE DAVE AND KELLI?
An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with challenges and celebrating their career successes differently.
Over the years, they noticed similarities in their stories about their work, the people they interacted with, and how business was conducted. Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there is substantial value for others in those combined experiences. The “My Job Here Is Done” Podcast is the result.
HOW TO WORK WITH US
Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? Doing more with less is actually Doing More With Stress. COVID forced us to make what we thought would be temporary changes, and our teams stretched to adapt - they did a great job! But what we thought was temporary now seems permanent and it’s taking a toll on mental health and promoting the Great Resignation. It’s now Doing More With Stress and we need to fix it.
WHAT TOPICS DO WE COVER?
* The difference between doing more with less and doing more with stress.
* How COVID pushed our workforce to the breaking limit
* It’s over - most people are done going the extra mile for no reward
* A story or two on how we have adapted and why it’s not working any longer
* A layman’s medical view of Stress and how it affects the human body
* The effects of Doing More With Stress on the Great Resignation.
WHAT’S THE TAKE-AWAY?
When COVID first changed everything in business, our teams adapted to the situation by expanding their roles, doing more with less, and keeping our businesses running. But most people believe business needs to return to normal now, and doing more with less has morphed into a mental health issue we’re calling "Doing More With Stress" and it’s killing our workforce.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
The impact of stress on body function: A review: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5579396/“Should I Stay or Should I Go” episode on My Job Here Is Done: https://www.myjobhereisdone.com/should-i-stay-or-should-i-go/“Work:Life Balance? I'm NOT in the Mood!” episode on My Job Here Is Done: https://www.myjobhereisdone.com/work-life-balance-im-not-in-the-mood/WHO ARE DAVE AND KELLI?
An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with challenges and celebrating their career successes differently.
Over the years, they noticed similarities in their stories about their work, the people they interacted with, and how business was conducted. Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there is substantial value for others in those combined experiences. The “My Job Here Is Done” Podcast is the result.
HOW TO WORK WITH US
Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? Working for yourself. We think that many people are very capable of pulling this off, but some don’t naturally have what it takes. We talk about how you can see if you’re ready to take the next step in self-employment for your career success by taking a simple assessment during this podcast.
WHAT TOPICS DO WE COVER?
* Why is working for yourself getting more popular?
* Some stats from the US Bureau of Labor Statistics
* What is “Gig Work” and what is a “Gig Economy”
* Examples of self-employment opportunities
* A story about Kelli’s switch to starting her own business
* Chuck Fresh, our voice artist, is highlighted
* Are you ready to be an entrepreneur? The self-assesment - Good Luck!
WHAT’S THE TAKE-AWAY?
Working for yourself is a great way to soar in career success. Growing and managing your business can be very rewarding - IF you have the right stuff going into that journey. You can’t do it 'half-assed’ - but a lot of people try, and then fail. How can you pull it off? We give you the clues.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
Investopedia definition of Gig Economy: https://www.investopedia.com/terms/g/gig-economy.aspBLS Data
https://www.bls.gov/careeroutlook/2014/summer/art01.pdfFiveer - https://www.fiverr.com Upwork - https://www.upwork.com and Freelancer - https://www.freelancer.comVoice actor and professional announcer, Chuck Fresh:
https://www.chuckfresh.com“My Dad ran a business, My Dad ran a Company” episode on My Job Here Is Done: https://www.myjobhereisdone.com/my-dad-ran-a-business-my-dad-ran-a-company/Jim Rohn (Wikipedia) https://en.wikipedia.org/wiki/Jim_RohnBlog Article “Are You Ready to be an Entrepreneur?” from My Job Here Is Done: https://www.myjobhereisdone.com/blog/are-you-ready-to-be-an-entrepreneur/WHO ARE DAVE AND KELLI?
An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with challenges and celebrating their career successes differently.
Over the years, they noticed similarities in their stories about their work, the people they interacted with, and how business was conducted. Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there is substantial value for others in those combined experiences. The “My Job Here Is Done” Podcast is the result.
HOW TO WORK WITH US
Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? Pissed off customers and why great customer service is essential to career success and business growth. We look at why customer service fails to deliver so often and some ways you can use to do a better job. We look at the metrics of CAC, LTV, and Churn, and learn about the terror of a customer who invokes “Plan T.”
WHAT TOPICS DO WE COVER?
* A story about Kelli’s recent bad experience with a software company
* Examples of some easy Customer Service math that proves a few points
* We define CAC - Customer Acquisition Cost, LTV - LifeTime Value, and Churn
* An example of a restaurant’s losses due to poor customer service
* What is Plan T?
* Small customers are more important to please than most large customers
* A few suggestions on how to easily avoid costly bad customer experiences
WHAT’S THE TAKE-AWAY?
Customer service, not just good - but great customer service - is vital to business and career success. To make this work for you, you need to invest in customer retention programs as much or more than you invest in new customer acquisition. We offer some real-world advice.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
The R in CRM means Revenue episode: https://www.myjobhereisdone.com/the-r-in-crm-means-revenue/
The definition of (CAC) Customer Acquisition Costs: https://en.wikipedia.org/wiki/Customer_acquisition_cost
The definition of (LTV) Customer LifeTime Value: https://en.wikipedia.org/wiki/Customer_lifetime_value
WHO ARE DAVE AND KELLI?
An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with challenges and celebrating their career successes differently.
Over the years, they noticed similarities in their stories about their work, the people they interacted with, and how business was conducted. Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there is substantial value for others in those combined experiences. The “My Job Here Is Done” Podcast is the result.
HOW TO WORK WITH US
Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? Asynchronous Work, also known as Async Work, is a fast-growing and popular way to engage your teams and workforce. As you listen, it may initially sound like this change won’t work for your business, but give it a chance - we think we’ll help change your mind. Async, which has elements of LEAN and AGILE methodologies is a great new process of workflow for career success and business growth - and how about them Moo’s!
WHAT TOPICS DO WE COVER?
* Synchronous vs Asynchronous work examples
* How texting and on-line forums changed our work-flow
* Why an old episode of the US TV show ‘I Love Lucy’ nails it!
* An easy way to test if async work can work for you
* A great example of an Async Work document from GitLab
WHAT’S THE TAKE-AWAY?
Async work is more than possible, it may be essential as we adapt to the changes from Covid. Asynchronous work is preferred by the new generation of employees and if you don’t know enough about Async work, it a good idea to explore it.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
I Love Lucy clip Lucy and the Chocolate Factory https://youtu.be/NkQ58I53mjkGitlab: How to Embrace Async Communications: https://about.gitlab.com/company/culture/all-remote/asynchronous/HBR Remote Work Should Be (Mostly) Asynchronous: https://hbr.org/2021/12/remote-work-should-be-mostly-asynchronousWHO ARE DAVE AND KELLI?
An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with challenges and celebrating their career successes differently.
Over the years, they noticed similarities in their stories about their work, the people they interacted with, and how business was conducted. Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there is substantial value for others in those combined experiences. The “My Job Here Is Done” Podcast is the result.
HOW TO WORK WITH US
Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? The SPIFF - is it an Incentive to fail? SPIFF, SPIF, or SPIV are all the same form of a short-term bonus paid to employees that may be used inadvertently to cover up a bigger problem. SPIFFs can be distracting to your leadership career success and business growth. On this podcast episode, we have two stories to tell that are all about that SPIFF and a suggestion for an alternative.
WHAT TOPICS DO WE COVER?
* We thank listener Jared for his question about the purpose behind the SPIFF.
* What is the definition of a SPIFF, SPIF or SPIV and what does it stand for?
* Are SPIFFs really as useful and effective as they’re made out to be?
* The negative effects of SPIFFs on long-term behavior and business growth.
* A story about the “Distracting Injury” and how it relates to SPIFFs.
* A Good SPIFF example.
* The law and IRS issues behind the SPIFF.
* Alternatives to consider.
WHAT’S THE TAKE-AWAY?
SPIFFs are often used to try to correct a bigger problem and they often fail to help. Instead, look more closely for the root of the problem and correct that.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
We mentioned a quote from NATHAN BONILLA-WARFORD, OD, here: https://www.reviewob.com/research-says-spiffs-incentives-dont-work-are-you-using-them/
WHO ARE DAVE AND KELLI?
An entrepreneur and intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with challenges and celebrating their career successes differently.
Over the years, they noticed similarities in their stories about their work, the people they interacted with, and how business was conducted. Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there is substantial value for others in those combined experiences. The “My Job Here Is Done” Podcast is the result.
HOW TO WORK WITH US
Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve, AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? Workplace Bullying. It’s a growing problem in business that often hides in plain sight and is more than just an employee problem. We share a troubling story about this, discuss the current state of the employment laws, and offer some unique suggestions and resources to help mitigate bullying in the workplace.
WHAT TOPICS DO WE COVER?
* Remember when bullying was just a kid’s thing?
* Some troubling statistics on Bullying in the workplace
* We tell a story of a friend’s encounter with upper management bullying
* Introduce the Workplace Bullying Institute as an excellent resource
* Expose how “bullying” is not necessarily “harassment”, per se
* We discuss the laws - or lack thereof - on workplace bullying
* Offer a new step in the chain to help businesses avoid problems with bullying
WHAT’S THE TAKE-AWAY?
Workplace bullying is reported more and more by employees of businesses of all sizes. Currently, organizations, in general, are not prepared for the effects of this troubling trend called workplace bullying. We provide some resources and tips to help with this often elusive form of employee harassment.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
How to Identify and Manage Workplace Bullying at Healthline: https://www.healthline.com/health/workplace-bullyingWikipedia definition https://en.m.wikipedia.org/wiki/Workplace_bullyingWorkplace Bullying Institute site: https://workplacebullying.org/WBI Healthy Workplace Bill draft https://healthyworkplacebill.org/Massachusetts Bill S.2448 on Workplace Bullying https://malegislature.gov/Bills/190/S2448Puerto Rico Anti-Bullying Law https://www.stopbullying.gov/resources/laws/puerto-ricoUS Civil Rights Act https://www.dol.gov/agencies/oasam/civil-rights-center/statutes/civil-rights-act-of-1964#:~:text=The%20Civil%20Rights%20Act%20of%201964%20prohibits%20discrimination%20on%20the,hiring%2C%20promoting%2C%20and%20firingMy Job Here Is Done podcast on Work-Life Balance https://www.myjobhereisdone.com/work-life-balance-im-not-in-the-mood/These books were referenced or mentioned in this episode and are worth checking out: Please note: As an Amazon Associate we earn from qualifying purchases at no additional cost to you, so thank you!
BullyProof Yourself At Work (DoubleDoc Press, 1999) Gary and Ruth Namie Here’s our affiliate link to it on Amazon: https://amzn.to/3vXyJ6uThe Bully At Work (Sourcebooks, 2009) Gary and Ruth Namie
Here’s our affiliate link to it on Amazon: https://amzn.to/3OQBZZSThe Bully-Free Workplace (Wiley, 2011) Gary and Ruth Namie, et. al
Here’s our affiliate link to it on Amazon: https://amzn.to/3LFq92JThe Complete Guide to Understanding, Controlling and Stopping Bullies & Bullying at Work A Guide for Managers, Supervisors, and Co-Workers by Margaret R. Kohut MSW
Here’s our affiliate link to it on Amazon: https://amzn.to/3vBko0tWHO ARE DAVE AND KELLI?
An Entrepreneur and Intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with challenges and celebrating their career successes differently.
Over the years, they noticed similarities in their stories about their work, the people they interacted with, and how business was conducted. Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there is substantial value for others in those combined experiences.
The “My Job Here Is Done” Podcast is the result. Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
HOW TO WORK WITH US
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve AND you like to play to win in business or soar to new heights in your personal career success - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? Overusing tools like PowerPoint in your presentations. Most people use these tools as a crutch thinking that it helps the presentation. Sometimes they do, but often they distract from the message. Career success and business growth rely on you being YOU! You are the star of the show, and you don’t always need Mother’s Little Helper to shine through. We show you a few ways to break your addiction.
WHAT TOPICS DO WE COVER?
* We DON’T cover tips on how to use PowerPoint better!
* We DO talk about the ways PowerPoint can be used effectively.
* Use the Rolling Stones's song Mother’s Little Helper to illustrate our point.
* But we emphasize how to avoid using PowerPoint as a crutch
* Examples of how you can shine without using a slideshow
* Break the addiction of using a presentation tool in a sales pitch
* Show you a real-life example of a non-slideshow presentation.
WHAT’S THE TAKE-AWAY? PowerPoint and other slideshow tools can be significant assets - sometimes. But more often than not, they’re not needed. They distract from your message, dilute your brand, and bore the audience. You can change that and be a better presenter by breaking the addiction.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
We mentioned these resources in the podcast:
Microsoft PowerPoint https://www.microsoft.com/en-us/microsoft-365/powerpoint
Wikipedia Mothers Little Helper song by the Rolling Stones https://en.wikipedia.org/wiki/Mother%27s_Little_Helper
WHO ARE DAVE AND KELLI?
An Entrepreneur and Intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with challenges and celebrating their career successes differently.
Over the years, they noticed similarities in their stories about their work, the people they interacted with, and how business was conducted. Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there is substantial value for others in those combined experiences.
The “My Job Here Is Done” Podcast is the result. Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
HOW TO WORK WITH US
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem AND you like to play to win - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? Work-Life Balance - what is it exactly? Is the word “balance” confusing us into thinking that the hours we spend working and the other hours we spend in life should equal each other? Yes, many people believe that, and unfortunately, it’s not that easy. In fact, the math doesn’t work out at all. You can’t have a work-life balance if you try to calculate a formula for it, but you can have a work-life balance if you work to change your mood in life.
WHAT TOPICS DO WE COVER?
* When did we start to worry about work-life balance?
* We do the work-life math calculation - and it doesn’t work out.
* Work is essential for life; you usually spend most of your time working
* Work-Life balance is not a math formula - it’s a mood you feel.
* Employers need to enable work-life balance programs. We offer some tips.
* How can you change the mood your employees feel about working?
* How can you use mood-altering methods to achieve a genuine work-life balance?
WHAT’S THE TAKE-AWAY? You only have so much time in a week to devote to everything in your life - including your need to work. For most of us, work will always consume the majority of our available time. Even so, being in a state of happiness at work and at home is possible if you can be in the right mood for both. If you achieve that mood - you forget about and don’t recognize an imbalance.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
Alicia Nortje, Ph.D. Work-Life Balance in Psychology: 12 Examples and Theories. Alicia Nortje, Ph.D., is a Postdoctoral Research Fellow in the Department of Psychology at the University of Cape Town, South Africa. https://positivepsychology.com/what-is-work-life-balance/
We mentioned these resources in the podcast:
Glassdoor https://www.glassdoor.com/
Fairygodboss https://fairygodboss.com
Careerbliss https://www.careerbliss.com
Here is a draft position statement for a company Ombudsmen, as we discussed in the podcast:
NAME OF PERSON - is Acme’s Ombudsman and reports directly to the CEO. The role of the Ombudsman at Acme is to have a confidential and impartial teammate available to anyone who has a deep concern about the organization. Concerns could be centered around a policy, a practice, or a person at any level in our business. The guarantee of the Ombudsman is confidentiality and approachability for all, in an informal setting and as an advocate for fairness and equity. The only advice we offer on when it’s proper to use the Ombudsman over talking to your manager or HR first is when you alone feel those other options are not your best choice.
WHO ARE DAVE AND KELLI?
An Entrepreneur and Intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with challenges and celebrating their career successes differently.
Over the years, they noticed similarities in their stories about their work, the people they interacted with, and how business was conducted. Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there is substantial value for others in those combined experiences.
The “My Job Here Is Done” Podcast is the result. Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
HOW TO WORK WITH US
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve and believe in the balanced approach that the needs of the business must be aligned with the needs of employees - AND you like to play to win - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? Listening to your inner voice. Do you ever get a hunch? Sure you do - everyone does. It’s that intuition-like sensation deep inside of you that tries to sway your decision … and then the hunch you had was right! Maybe you’ve said … I have a bad feeling about this … and got out of trouble in the nick of time - that’s also a hunch. Hunches are not guesses, they are rooted in fact and should be taken seriously. Listen to this podcast episode as we look at hunches, what causes them, and the power that 5-second decisions can have on career success and business growth.
WHAT TOPICS DO WE COVER?
* The 5-second‘ food rule’ (ya, that’s just for fun)
* The trouble with squirrels (oh yes, they have big problems!)
* Intuition - hunches - are not just a guess.
* There is scientific evidence that hunches are rooted in subconscious facts
* Trust your gut feelings to make important business or career decisions
* Follow Mel Robbins’ 5 Second Rule and win more
* A cool 5-second tool you can use today - The 5 Second Test website
WHAT’S THE TAKE-AWAY?
We believe strongly in trusting your instincts - going with your gut reaction - letting hunches guide your important decisions, especially when time is of the essence, or you have to make an instant decision to survive. Your professional development and career growth in business take on a new and huge advantage when you use the power of hunches.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
- Hodgkinson GP, Langan-Fox J, Sadler-Smith E. Intuition: a fundamental bridging construct in the behavioural sciences. Br J Psychol. 2008 Feb;99(Pt 1):1-27. doi: 10.1348/000712607X216666. PMID: 17559716.
- University of Leeds. (2008, March 6). Go With Your Gut -- Intuition Is More Than Just A Hunch, Says New Research. ScienceDaily. Retrieved April 7, 2022 from www.sciencedaily.com/releases/2008/03/080305144210.htm
1 - The 5 Second Rule, by Mel Robbins
Here’s our affiliate link to it on Amazon https://amzn.to/3rdqOjY
Please note: As an Amazon Associate we earn from qualifying purchases at no additional cost to you, so thank you!Mel Robbins is one of the leading voices in personal development and transformation and a New York Times Bestselling author. Her work includes "The High 5 Habit," "The 5 Second Rule," four #1 bestselling audiobooks, the #1 podcast on Audible, as well as signature online courses that have changed the lives of more than half a million students worldwide.
2 - The 5 Second Test Website
https://usabilityhub.com/product/five-second-tests
Five second tests are suitable for determining if users' first impressions of your page are on point. This includes answering questions like:
What is the purpose of the page?
What are the main elements you can recall?
Who do you think the intended audience is?
Did the design/brand appear trustworthy?
What was your impression of the design?WHO ARE DAVE AND KELLI?
An Entrepreneur and Intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with challenges and celebrating their career successes differently.
Over the years, they noticed similarities in their stories about their work, the people they interacted with, and how business was conducted. Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there is substantial value for others in those combined experiences.
The “My Job Here Is Done” Podcast is the result. Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
HOW TO WORK WITH US
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve and believe in the balanced approach that the needs of the business must be aligned with the needs of employees - AND you like to play to win - click here to learn how you can work with us.
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WHAT ARE WE TALKING ABOUT TODAY? We go letter by letter through the CRM. If you work with customers in sales, support, or literally in any fashion, you likely use a CRM, and as your business grows you’ll depend on ‘C’ - the Customer data portion of the system. You also rely on the ‘M’ for Management of the information stored, producing reports, and reminding you of important customer-related events. But your career success and advancement depend on knowing that the ‘R’ in CRM - means Revenue!
WHAT TOPICS DO WE COVER?
* Define the role of the CRM in business
* You know that most businesses that use a CRM are wasting 80% of its power?
* A story about how a CRM could have cost $2.6 million dollars in valuation loss!
* What does the C mean?
* What does the M mean?
* And the star of the show - we define the R - it means Revenue.
* We give real examples of how adding more R to the CRM drives success.
* And of course, we know that the R stands for Relationship, but do you?
* How to make the relationship come alive and make you more Revenue.
WHAT’S THE TAKE-AWAY?
We think that most CRM investments are largely wasted because we don’t spend enough time perfecting the R part of the system. We highlight the problems and the fixes to help you make more revenue.
WE USED THESE RESOURCES:
Besides our experiences that directly relate to this topic, we found the following resources very helpful in preparing for this episode:
Salesforce CRM https://www.salesforce.com
Microsoft Dymanics https://dynamics.microsoft.com/en-us/
SAP CRM https://www.sap.com/products/crm.html
Oracle CRM https://www.oracle.com/cx/what-is-crm/
Zoho CRM https://www.zoho.com/crm/
Hubspot CRM https://www.hubspot.com/products/crm
Sugar CRM https://www.sugarcrm.com
Pipedrive CRM https://www.pipedrive.com
Cloze CRM https://www.cloze.com
WHO ARE DAVE AND KELLI?
An Entrepreneur and Intrapreneur duo with street smarts, ‘preneurial’ chops, and a penchant for storytelling.
Dave and Kelli met as teenagers and have a life-long story of their own. They took separate and contrasting career paths, both struggling with challenges and celebrating their career successes differently.
Over the years, they noticed similarities in their stories about their work, the people they interacted with, and how business was conducted. Kelli, who “worked for the man like a dog for decades,” and Dave, who “started or ran businesses all of his life,” quickly realized there is substantial value for others in those combined experiences.
The “My Job Here Is Done” podcast is the result. Ultimately, you’re building a great business or moving up the career ladder of success, and we absolutely know we can help!
HOW TO WORK WITH US
If you like what you hear in the podcast, we have more to share with companies that we work with.
With the foundation of business experience from Dave and Kelli as a team, in concert with subject matter experts from the rich roster of smart people in our network, we have put these goals, culture themes, and operational processes you hear on the podcast to the test - and they work.
If you have a complicated problem to solve and believe in the balanced approach that the needs of the business must be aligned with the needs of employees - AND you like to play to win - click here to learn how you can work with us.
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