Episódios
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Roy White is the founder and owner of Fixed Right and Guaranteed in Maryland. Fixed Right and Guaranteed was recently named "Contractor of the Year". Roy and his team have built incredible growth with a focus on team development, culture, and leadership. Roy is incredibly thoughtful about his and his company's impact on others and their legacy. This year Roy and team are on a mission — 'The 7-7-7 Mission." In this episode you will hear about that and:
Super Tech University Creating an effective and hilarious website The "No Breakdown Guarantee" Being a Coach Creating growth Having a full-time videographer on the team The role of videos in training Using Trainual Book recommendations -
Would you like to receive a FREE Marketing package worth $150,000? Crystal Williams is a creative innovator. Working with Lemon Seed Marketing, Service Nation, and an amazing team of top vendor-partners, Crystal created The Great American Brand Story Contest. Ready to take your marketing to the next level? The Great American Brand Story Contest is your opportunity to transform your HVAC, plumbing, or electrical company into an unforgettable brand. The winner will get a package worth $150,000. Listen to get the details, and don't miss out!
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Saffer Plumbing is a 4th generation, 80 year old plumbing company in Baltimore. Chris Saffer is the president. He and his team have achieved amazing growth. In this episode you'll hear:
History of the company. Getting certifications. Try and try again. Working with family. The different colored trucks for cobranded with local charities: SPCA, ARC of Baltimore, Joseph Groh Foundation, Women's Shelters and more. What they have done to grow. Why he likes Service Nation Alliance. Pollution insurance. Not afraid to make mistakes. Advice for service contractors Books Chris recommends. Not just business books! Considerations for an exit strategy for a family business. -
Joseph Garcia, Chief Technology Officer of LeadsNearby, discusses his company's role as a full-service digital marketing agency for service contractors, highlighting their focus on automation, AI integration, and client strategy. He reviews how their AI platform acts as a 24/7 smart assistant for contractors, handling various aspects of customer interaction and business operations. Joseph talks about their tools to evaluate market potential and growth. We also get Joseph's recommendations for contractors, three of his top business books, and relentless recruiting.
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Would it be good if you could help your techs and service manager be more productive? If you could get 1 - 2 more service calls per week per tech, and reduce call backs... would that be good? Of course it would! Logan Marshall explains how Bluon is making huge productivity impacts in our industry. You need to hear this!
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What do you have to do to improve your business? Learn from others! Attend industry events like... The Boston Summit. It's going to be a great event. Jim Hinshaw and Jazmine Colson tell us WHY successful contractors attend Service Nation events, and what you'll miss out on if you fail to come. BONUS: Jim's got some deals for you!
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Four years later I get another chance to interview the amazing Lori Stickling! Lori and her husband Delayne own Covenant Plumbing in Bloomington, Illinois. Four years ago I interviewed Lori shortly after they joined Service Nation Alliance and were in the early stages of changing their business. So, what happened? I'm happy to report they've grown substantially. How did they do it? Listen and learn! Please note: the first interview with Lori is episode 70. It has a lot of the background information about Lori, Delayne, and Covenant Plumbing. In this episode you'll hear:
How much Covenant grew Their significant changes to marketing How Covenant Plumbing finds great employees Business books that Lori recommends Rebranding The influential people in her life The advantage of being in great networks like Service Nation Alliance and The Rotary Advice The future for Covenant Plumbing -
Brian Carpenter is the Vice President of Mark Carpenter Plumbing, Heating, and Air in Clovis, New Mexico. The combined statistical area they serve is less than 70,000 - and yet they're thriving and enjoying strong growth. How do they do it? Brian is a very smart guy with great experience. In this episode Brian talks about:
How Brian Carpenter joined our industry as an adult, without trade experience About Mark Carpenter Plumbing, Heating, and Air Adding new vertical markets Changing the service mix Finding and keeping good people Considerations of geographical expansion The challenges of a small market The benefits of trade shows Advice -
Bailey McCormick is the General Manager of Air Bros in Saint Petersburg, Florida. Her career has been one of tremendous personal and professional growth. She's taking her experience and knowledge to a new company and doing great things there. How did she do it? What are her secrets for success? What career advice does she have? In this episode you'll hear:
The accidental way Bailey McCormick joined our industry Initial responsibilities and a decision to grow Selling the business and moving forward Rejuvenation and a new opportunity Joining Air Bros Goals for the new company Why Bailey McCormick attends tradeshows How to get the most from industry tradeshows and conferences Advice for a great career in residential service -
The great Dave Rothacker makes his 10th appearance on our podcast to tell us about his picks for the top business books for 2024. Dave reads more business books in a year than anyone I know. He has tremendous insight into our industry and so his recommendations are perfect for all of us. Plus, Dave provides a useful technique for getting creative ideas and resolving issues.
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Here's something different. Normally we talk with HVAC and Plumbing companies and their supporting vendor-partners, but today we're talking with Nathan Nelson of Empire Fence. Empire Fence is a large, successful company serving the Residential, Residential New Construction, and Commercial markets. It's interesting and instructive to talk to people in similar but different industries; it's a wonderful learning and idea-generating opportunity. In this episode you'll find:
How Empire Fence started in 1955, founded by Nathan Nelson's Grandfather How the need for a baseball glove started Nathan's career in the Fence Industry The amazing Grandfather / Grandson relationship that fueled Empire's growth Empire Fence's unique online quoting tool, and what that does for them Launching service contracts Finding good people Using Compensation Analysis to keep good people and operate in an atmosphere of transparency Marketing Future growth and expansion -
Lou Hobaica more than just a successful contractor. He is an original thinker, a superb coach, a marketing genius, a master motivator, and a kind community philanthropist. If you're in the industry, it's possible you've heard the phrase “You'll lika Hobaica.” That's the tagline for Phoenix-based Hobaica Services, which has been in business since 1952. Lou Hobaica, is an industry icon, a Service Nation mentor and coach, and one of the smartest and best business leaders in our industry. In this episode, Lou Hobaica talks about the inception of Hobaica Services, growing the business with the 2nd generation, and the successful recent sale. You'll learn why Lou got into the Wine Cellar business, and how to manage a business with family. Lou also gives us 3 amazing ideas for contractors. Listen and learn from Lou Hobaica and you'll "lika Hobaica" too!
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The old saying about advertising is that you know you're overspending by 50%, you just don't know which 50% to cut.
Measures of opens and clicks are interesting, but they only give you limited information. What you need is a way to accurately measure which ads are working and be able to tie those ads directly to revenue. Enter Kevin LeSage and Searchlight. Kevin grew up in our industry helping his Plumber Father as a kid. After college Kevin worked in digital marketing and analytics. Then he returned to our industry to help his Dad and other Residential Service companies. Would you like to know which of your ad campaigns works best for you, and which ones are ineffective? Of course you would! Would you like to know how Searchlight does this? This is information you need to know!
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Doug Jackson is the 31 year old General Manager of Jackson Services, a large, recently acquired residential services company. Doug was recently named to the elite 40 Under 40 group. He started in HVAC at a young age and by his mid 20's had done every job in the company. After becoming GM, he led the company to spectacular growth in just a few years. How did he do it? In this episode Doug talks with us about:
Doug's career at Jackson Services Solving puzzles Growing from $4 to $23 million Growing techs Changing the hiring paradigm Developing a recruiting program The benefits of Service Nation Alliance His role post-acquisition Getting advice from Lou Hobaica and his Service Nation Advisory Board Why it's a disservice to yourself, your company, and your family to not be properly profitable. -
David Heimer interviews Brandon Jacob and Matt Michel on stage at Service World Expo. Brandon and Matt are in the middle of a unique research project about the fears and emotions of selling your business; information people typically don't discuss, but you need to know. They've interviewed many business owners who sold businesses in a variety of industries. They discuss some of their findings and the upcoming book.
The fear of selling The highs and lows of selling your business DIY versus professional support Who should be on your business sale team Worrying about employees Keeping the sale a secret and what to do if discovered What does the acquiring entity want? Post sale emotions Advice for business owners -
Katy Higgins knows the pain of a failed partnership. After tremendous growth in a new HVAC company, she walked away from her partnership. She floundered for a while and then restarted powerfully, created a new company, and is experiencing a reaffirming growth. In this episode, Katy tells us about:
Her start in the HVAC industry Winning the Western Regional Comfort Advisor contest 3 years in a row while being the only woman comfort advisor Rejecting a “roaming” sales rep job “Sometimes the only ship that doesn't sail is a partnership” Advice for women entrepreneurs The power of community Her website, and what makes it different Creating trust Team meetings -
David Heffner is the Director of Community Outreach for Winsupply of Indianapolis. Prior to that, David was a successful one-man plumbing company that was acquired. And before that he served in the US Marine Corps. David has a heart for service, is incredibly knowledgeable about our industry, and loves to teach and help others. His career, his introduction to plumbing, his experiences growing and then intentionally shrinking his company are fascinating and full of great lessons. In this episode you'll hear:
How attempting to change a light bulb led to a plumbing career Providing great service to others What a Director of Community Outreach does Why WinSupply of Indianapolis is one of the top Winsupply locations Why and how to grow and then intentionally shrink a company The acquisition of a one-man plumbing company How to fail at retirement Cycling across Iowa (RAGBRAI) and Indiana (RAIN) Supporting the Marines and Veterans Service Above Self -
Bryan Baer grew up in our industry, drafted into it by his father and stepfather. He grew to love the industry, and eventually, with his wife, started a residential services company. They enjoyed modest success, but Bryan was working too hard, wearing too many hats, and felt like something was missing. He met a remodeler, they became friends, joined forces, and created a new company. They joined Service Nation Alliance, and with the help of a great coach, Lou Hobaica, they’re changing everything to pave the way to become a business empire. They’re already growing at an amazing rate, but they’re gunning for much, much more. Can friends be fifty-fifty business partners and aggressively grow a company? How do you merge companies, change the company name, the branding, the culture, and the marketing all at the same time and not go crazy? Listen and find out…
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Sarah Blackhall is Vice President of Creative for Service Nation. She has many areas of responsibility at Service Nation, including Service Nation Events: Service World Expo and the International Roundtable. We could talk about a lot with Sarah, she's an expert in Design, she's a talented leader and communicator, but today we're going to focus on Service World Expo. Sarah gives us a peak behind the curtain to learn about the planning, the speakers, the breakouts, the AMAZING PARTIES, and how to get the most from Service World Expo. By the way, Profiles in Prosperity will be on the Podcast Stage at Service World Expo, interviewing a brilliant industry veteran – I'm looking forward to seeing you all there! Who else will you see there? All the leading contractors and the best speakers:
Matt Michel - Be The Best Daymond John from Shark Tank John Formica - Making the Customer Experience Magical Andy Hobaica on Sales Dan Antonelli And many, many more!Sarah also discusses how to successfully network at Service World Expo, what you can't miss if you're a "first timer", getting value from the expo vendors, and how you can create implementation plans with coaches at Service World Expo.
Don't miss the leading Residential Service event! Register at www.ServiceWorldExpo.com. October 15-17, 2024. Disney Coronado Springs Resort, Orlando Florida
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Jessica Young is the Operations Manager, and co-owner with her husband Doug, of Young Plumbing Services in South Carolina. Like many, Jessica entered the trades part-time to help her husband and then got sucked into a full-time job. Without a lot of business knowledge they struggled, but got growth and profitability after joining Service Nation Alliance. Jessica has become a knowledgeable, influential leader in the contracting world. She shares their inspiring story here, and gives us a preview of her upcoming presentation at Service World Expo. In this episode you’ll hear:
The value of industry connections How incorrect pricing caused Jessica and Doug to attend Service World Expo Why they joined Service Nation, and what that’s done for them Growing 30% per year Projecting the right company image How a degree in English pays off The important company culture at Young Plumbing Services Being a Service Nation Advisory Board Mentor and how that’s like a Homeschooling Parent A preview of Jessica’s speech at Service World Expo Why contractors should attend industry events Getting Women in The Trades - Mostrar mais
