Episódios
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Alexia Grassies is Product Owner Conversational & Social Developments at AirFrance. We talked with Alexia about how her team started with a focused, single-use-case chatbot, and grew it to a very powerful conversational experience at Airfrance. How her team faced the challenges that Covid posed. And I asked her what is her advice for Product Managers and Designers approaching the conversation design world for the first time.
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In this episode, we interview Nandini Stocker, Sr. Product Design Manager for Content, Engagement, Retention, and New Initiatives at Flipkart, about Flipkart's bold mission to enable hundreds of millions of users in India through voice and conversational commerce. We'll explore the challenges of building a conversational assistant platform at scale and how the future demands extending the current use of conversation design.
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In this episode, we interview Greg Bennett, Conversation Design Lead at Salesforce. We talk to Greg about Applying Linguistics to Conversation Design, understanding the connection that makes user experience inextricably linked to language and cultures, and how to build empathy with users through ethnography and linguistics.
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In this episode, we interview Jess Thornhill, Head of Games User Experience at Volley, managing games including Song Quiz, the number one game on Amazon Alexa.
We talk to Jess about designing voice games and creating award-winning Alexa skills and Google apps, digging into her knowledge in voice experiences creation, that dates back to 2016, and analyzing the rise of speech technology in gaming.
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On this episode, we'll talk to Vineet, Principal Conversational Experience Designer at Oracle, about managing scale for enterprise chatbots, including how to construct and present a unified bot personality, identifying use cases handled by an enterprise bot and the most appropriate modalities for those use cases, the importance of documenting to achieve consistency across stakeholders and more.
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In this episode, we interview Hilary Hayes, conversation designer at Facebook, UX researcher, and Alexa Cup Canada Champion. We ask Hilary about building a career in conversation design through emerging tech and research, utilizing her training in industrial design and design thinking to shape the future of voice design, where the voice experience ecosystem is going, and more. We also took questions from our global conversation design community about getting into conversation design, transitioning from other fields into voice, and finding helpful resources to get started in the field.
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In this episode, we interview Thiago Marafon, CTO of Youper, an emotional health assistant powered by AI. We asked Thiago about designing conversations for emotional and mental health, the rise of AI in health, and more. We also took questions from our global conversation design community about best practices in conversational AI, the difference between marketing chatbots and chatbots for mental health, and being an empathetic and productive engineering leader.
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In this episode, we interview Lisa Takehana about how to design voice-powered games for the Google Assistant. We asked Lisa to describe to us her creative process, her background, and her experience. We also took questions from our global conversation design community about game design, the Google Assistant and how to get started.
