Episódios
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Jordan See, Head of Government Relations & Emilee Lehenbauer, VP of the Federal Civilian Business at Qualtrics Federal join the show to discuss the state of CX in the Federal government and deep dive into the impact that the impending Government Services Delivery Improvement Act will have on agencies. We also talk about how this guidance builds on previous legislation and how it will help improve the reporting on progress that was evident in the recent U.S. GAO report.
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Matthew Thompson, Former Army Ranger and the Chief Revenue Officer at Socure joins the show for a special Veteran’s Day episode to discuss the importance of weaving military values into the culture of an organization. He also shares some stories from his time serving and what these values have done for him over his life and career.
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Alex Adamczyk, Vice President of Advanced Analytics & AI at LMI joins Breaking the Huddle to help us understand some of the most beneficial use cases for generative AI in agencies, how LMI utilizes generative AI with their platform LIGER™, and outlines some of the challenges that governments have encountered in adopting the technology. PLUS, he tells us the one thing that governments should know about Gen AI as they look to the future.
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Kim Sutherland, Vice President of Fraud and Identity Strategy at LexisNexis® Risk Solutions joins the show to share her vision for the future of government services when it comes to closing the digital divide while ensuring security & transparency. We also discuss how AI and machine learning can help defeat both mass scale fraudsters and more advanced criminal enterprises effectively and how that translates into strategic value in support of the underserved populations needing to be verified.
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Linda Miller, the Former Deputy Director for Pandemic Response Accountability Committee and Founder and CEO of the Audient Group, and Amy Crawford, Director of Market Planning for Fraud and Identity Services at LexisNexis Risk Solutions join the show to discuss the real cost of security threats by uncovering the true impact to residents and government organizations.
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James Lee, Chief Operating Officer for the Identity Theft Resource Center & George Freeman, a Senior Technical Leader for LexisNexis Risk Solutions join the show to uncover emerging threats in the digital identity space that are impacting government agencies and constituents. They also shed light on ways agencies can protect the digital equity of constituents and support their own organizational operations.
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Jim Richberg, Head of Cyber Policy and Global Field CISO at Fortinet & the former US National Intelligence Manager for Cybersecurity joins the show to discuss the biggest barriers or challenges to improving the election security. We also talk about the primary concerns that voting officials have going into this year’s election and he provides last-minute advice that election officials can do right now leading into November.
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Taylor Parry & Brian Eschbacher, consultants and experts in the education space join the show to discuss some of the biggest trends impacting the industry including how declining birth rates are impacting enrollment and funding. We also discuss the trickle down effect this has on programs like social security and medicare and the advice they would give to policymakers and government leaders who want to ensure that their governments are prepared for the challenges of tomorrow.
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Aubrey Gainfort, Contracting Officer at Transportation Security Administration the host of the podcast, Breaking the Standard, joins the show to talk about the best ways for companies to be successful at the end of the Federal fiscal year. We also discuss common mistakes she sees companies make during the procurement process, she explains the dynamics between contracting officers and program leaders, and we deep dive into ways companies can stand out in this crowded marketplace.
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Adrian Brown, Strategic Advisor and the Former Executive Director for the Centre for Public Impact joins the show to discuss why long-term, strategic thinking is essential for governments, especially in the face of dynamic challenges and technological disruptions. We also define the key barriers that governments face when trying to adopt this approach and how they overcome these challenges. Plus in light of the upcoming US election, we talk about how governments can ensure that long-term policies are not derailed by short-term political cycles and changes in leadership.
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Katy Ruckle, Chief Privacy Officer for the State of Washington and a Member of the State’s Executive Committee for AI joins the show to discuss the privacy implications involving artificial intelligence in government. We also talk about the evolution of the Chief Privacy Officer role, her role on the AI executive order released by the State of Washington, and where she goes to stay on top of the latest trends and information on this evolving and dynamic technology.
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Robert D. Atkinson, bestselling author of the book "Technology Fears and Scapegoats" joins the show to address the widespread myths and misconceptions surrounding modern technologies and their impact on society. He also discusses the most common misconceptions about AI and ways to address them, the balance between technological advancement and privacy protection, and the criticality of STEM education in overcoming these myths and fostering a culture of innovation.
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Linda Miller, Founder & CEO of Audient Group, Former Deputy Director for Pandemic Response Accountability Committee (PRAC) and a Member of the US Olympic Rowing Team at the 2000 Sydney Games joins the show to discuss for Olympics experience and how her sports background has shaped her life and career. We also lean into her experience as a fraud SME to discuss the current state of government digital identity and her thoughts on how AI will impact this space moving forward.
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Brian Chidester, Head of Industry Strategy for Public Sector at Adobe and Host of The Government Huddle Podcast invites Phillip Naithram, Host of The Jumping Point Podcast to interview him in honor of the show’s 150th episode. Together they cover a lot of topics including Brian’s personal and professional journey. They also talk about how his athletic background shaped his mindset and drive, his transition from professional sports into his career, and the importance of empathy, gratitude, and positive habits in personal growth.
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Dr. David Bray, Distinguished Fellow at both the Stimson Center and Principal at LeadDoAdapt joins the show along with Bob Gourley, former CTO of the Defense Intelligence Agency and now the CTO of OODA LLC, to talk about some of the aspects of GenAI that are particularly difficult for government to tackle in today’s society. We also discuss why issues that used to be solely the domain of U.S. intelligence & defense departments are now also in the domain of commercial companies and they share some advice to leaders in these sectors that are negotiating the pressing national and international security issues of our time.
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Mathew Lehnig, a former combat-proven Veteran & Navy SEAL Officer, accomplished author, keynote speaker, executive coach, and the Vice President of Programs at EXCELR8 joins the show to share leadership insights from his military background that align to both government and industry professionals alike. We also discuss what a day with Independence Day means to him and dive into the most common leadership challenges he witnesses in the corporate world and his advice on how to address them.
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Teri Takai, Former Chief Information Officer for the US Department of Defense, State of California, & State of Michigan & the SVP at e.Republic’s Center for Digital Government joins the show to discuss the current drivers of change in government modernization. We also talk about what “putting the citizen in the center” really means to a CX leader, how she has seen this focus change since she joined government, and what she sees being the biggest opportunity for artificial intelligence in the public sector.
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Justin Davis, Associate Chief of Customer Experience at State of Indiana Department of Workforce Development (DWD) joins the show to discuss how artificial intelligence is changing how the agency is supporting the state’s resident experience and service delivery. We also talk about his approach to effectively drive programmatic change within an organization and what it will take to deliver predictive digital experiences to all citizens.
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Michael Leahy, former Secretary of the Department of Information Technology and Chief Information Officer for the State of Maryland joins the show to discuss the key principles of his verifiable government framework. We also talk about his IT governance approach while he served as the State of Maryland CIO and his advice to organizations looking to avoid vendor lock-in and manage costs effectively.
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Brian Fox, Senior Director of Strategic Partnerships at Omni Federal and the Former Director of the National Security and Intelligence Portfolio at 18F joins the show and we dive into some of the pockets of innovation happening in government and why it has exploded the way that it has in recent years. We also talk about the work he is doing at Omni Federal, how his experience in government has shaped his approach in the private sector, and how the book “[RE]coding America” has helped shape his views on government innovation.
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