Episódios
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Have you ever felt like your business is running you instead of the other way around? This is a common struggle for home service entrepreneurs as their companies grow.
Aligning your personal purpose with your professional goals will go a long way in finding fulfillment in your business.
A strong purpose provides a deeper sense of meaning and motivation. Just like a compass, a clearly defined purpose keeps us on track. It helps you make decisions that align with your values and creates a positive impact on the world.
In this episode, Chris and Chad talk about purpose and how it drives success and fulfillment in both business and personal life. They both share how their purpose has evolved to remain relevant and impactful.
Listen now to redefine your purpose and take your business and life to the next level!
Key Takeaways
Intro (00:00)
Purpose in business and personal life (03:12)
Evolution of purpose and personal life changes (07:54)
Core values alignment (15:30)
Leadership authenticity (24:36)
Market conditions and purpose (31:27)
Generational changes in business purpose (41:47)
Purpose process payoff exercise (47:19)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
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To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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The HVAC industry has traditionally been seen as a men’s field, but Rachel Sylvain, the CEO & co-owner of AGS HVAC Services is breaking those labels.
In a few years, she has changed her family's business from a $2 million business to a $3.5 million a year company.
Rachel's path to becoming a CEO was not the usual path most entrepreneurs in this space take. She started off as a nurse before joining her family's HVAC business in 2014. She then quickly took on the role of office manager.
It did not take long for her passion for the industry to grow, which meant taking on even more responsibilities. But she also encountered challenges typical of family businesses, such as generational differences in approach.
In this episode, Rachel shares the challenges she overcame and the strategies she used to scale the HVAC business serving the Tri-State Area of Massachusetts, Rhode Island, & Connecticut.
Tune in!
Key Takeaways
Intro (00:00)
Rachel's transition from nursing to the HVAC industry (06:48)
Challenges of a family business and finding her niche (09:15)
Overcoming generational differences and gaining trust (18:51)
The importance of working on your business before raising prices (29:58)
Aligning price increases with value and quality service (35:02)
Tackling communication challenges and using video for clarity (38:12)
Navigating conflict resolution and the importance of core values (42:25)
Strategies for personal and professional growth as a leader (48:07)
Learning from businesses at the next level (55:45)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
Connect with Rachel Sylvain:
Website: https://www.agshvacservices.com/
Instagram: https://www.instagram.com/ags_hvac_services/?hl=en
Facebook: https://www.facebook.com/agshvacservices/
LinkedIn: https://www.linkedin.com/company/ags-hvac-services-llc/
Twitter: https://twitter.com/agshvacservices
YouTube: https://www.youtube.com/@agshvacservices8621
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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Imagine leaving everything behind in Cuba with the dream of a new start in America. That was the brave choice made by the father of our guest in this episode, Lauren Acosta-Huckleberry, who founded what would become a thriving family business, Acosta Heating, Cooling & Electrical in Charlotte, North Carolina.
Their family-owned business has achieved sustained growth, hitting over $10 million in annual revenue.
Lauren, now President of Acosta, took over the company with a vision to honor her father’s legacy while steering the business toward expansive growth.
Under her leadership, Acosta not only continued to excel in HVAC but also strategically expanded into electrical services, multiplying their reach and doubling their impact.
Lauren's story and the continued growth of Acosta are largely due to embracing change and continuous growth. There are numerous lessons for any home services entrepreneur looking to scale.
Tune in to learn more!
Key Takeaways
Intro (00:00)
The growth of Acosta Heating to a large company (03:44)
Immigration, business, and family (08:14)
Business succession and leadership experience (13:33)
Leadership style, growth, and challenges faced in 2023 (18:17)
Using KPIs to coach field professionals (23:58)
Using KPIs and bottom-up budgeting to drive business success (29:15)
Continuous learning for business growth and success (36:45)
Scaling a business through strategic planning and organizational growth (41:46)
Networking and learning from others (47:11)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
Connect with Lauren Acosta-Huckleberry
Website: https://www.acostainc.com/
Instagram: https://www.instagram.com/acostaheatingcoolingclt/
Facebook: https://www.facebook.com/acostaheatingcoolingandelectrical/
LinkedIn: https://www.linkedin.com/company/acosta-heating-cooling/
TikTok: https://www.tiktok.com/@acostaheatcoolelectric
Twitter: https://twitter.com/acostainc
YouTube: https://www.youtube.com/@AcostaHeatingCoolingElectrical
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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The home services industry is facing tough times – labor shortages, economic uncertainty, inflation, high interest rates, etc.
As an entrepreneur, it's easy to feel overwhelmed. However, some key leadership skills could help you with these challenges.
In part 2 of this two-part series, leadership extraordinaire and former Green Beret Scott Mann explains the critical elements often overlooked by leaders, one of which could make all the difference in your team's success.
He teaches us to be "empathetic witnesses," truly understanding the pain points and aspirations of our team members.
Scott also stresses the importance of context. He explains how field professionals possess unique perspectives and experiences that offer crucial decision-making insights. Leaders who actively seek and value this context gain a more holistic understanding of their business, leading to better outcomes.
Beyond understanding our teams, Scott highlights the importance of sharing ourselves. He encourages leaders to be open and vulnerable, using their stories to build trust and motivate their teams.
Inspired by his background facing high-stakes situations, Scott shares leadership lessons that apply universally. What works in life-and-death circumstances works even better in business environments.
If you're ready to transform your leadership and build a team driven by connection and purpose, don't miss this powerful two-part conversation with Scott Mann.
Key Takeaways
Intro (00:00)
Empathy in leadership, understanding staff pain (04:52)
Leadership, trust, and communication in various industries (09:54)
Techniques for effective communication (16:56)
Storytelling, leadership, and context in business (22:40)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
Connect with Scott Mann
Get all his books from the Website: https://scottmann.com/
Instagram: https://www.instagram.com/scottmannauthor/
Facebook: https://www.facebook.com/ScottMannAuthor/
LinkedIn: https://www.linkedin.com/in/davidscottmann/
Twitter/X: https://twitter.com/rooftopleader
YouTube: https://www.youtube.com/channel/UCYOQ7CDJ6uSaGvmfxYC_skQ/videos
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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We often see leadership portrayed as grand strategies and sweeping decisions made in corner offices.
But the true power of leadership lies not at the top of the pyramid, but on the ground, in the everyday interactions between team members and leaders.
Today, we speak with Scott Mann, a retired Green Beret who led elite teams under intense pressure in some of the world's most complex conflict zones.
His experiences in Afghanistan and other conflict zones shed light on leadership dynamics that translate powerfully to the world of business.
He shares his profound insights on forging unbreakable trust, leading through chaos, and why the success of any organization hinges on the strength of relationships at the local level.
Some of the lessons he shared:
✅ Why "social capital" could be your most valuable asset, especially in tough times.
✅ How to lead a high-performance team without burning yourself out (Scott's personal battle with PTSD offers a powerful lesson).
✅ The surprising power of vulnerability: Why pretending to have all the answers can backfire on leaders.
✅ Practical tips for building strong connections with your local team members, even if you're managing remotely.
Listen to part 1 of the conversation to learn strategies you can implement immediately to become a more impactful and inspiring leader!
Key Takeaways
Intro (00:00)
Importance of local context in leadership (12:04)
Building trust in low-risk situations (14:10)
Application of military leadership to civilian roles (19:15)
Personal struggles and the power of storytelling (24:14)
Harnessing personal challenges for leadership growth (28:23)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
Connect with Scott Mann
Get all his books from the Website: https://scottmann.com/
Instagram: https://www.instagram.com/scottmannauthor/
Facebook: https://www.facebook.com/ScottMannAuthor/
LinkedIn:https://www.linkedin.com/in/davidscottmann/
Twitter/X: https://twitter.com/rooftopleader
YouTube: https://www.youtube.com/channel/UCYOQ7CDJ6uSaGvmfxYC_skQ/videos
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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In times like these in our home services industry, it's easy to lose sight of the core principles that make a contracting business thrive, regardless of size.
In this episode, Chris introduces his new cohost, Chad Peterman, a seasoned leader in the HVAC and plumbing industry. Chad brings a rich background in transforming operational practices and excelling in leadership.
Chad's journey wasn’t always smooth. Starting in a modest office, he faced the same challenges many contractors face today. How to motivate teams, optimize operations, and drive growth.
Through his dedication to leadership development and operational excellence, Chad transformed his business, achieving milestones many only dream of. Now, he’s ready to share these strategies with you!
In this revamp of the podcast, we're determined to deliver actionable advice, answer your burning questions, and inspire you to tackle the challenges we all face as we grow.
We’ll also cover the importance of understanding and implementing key performance indicators (KPIs) and how proper training can elevate a team's performance and business outcomes.
Tune in now to gain exclusive access to expert strategies and elevate your business practices!
Key Takeaways
Introduction of Chad as new cohost [00:00]
Focus on business operations and leadership skills [03:56]
Discussion on the importance of KPIs and operational metrics [14:19]
Launching a new business initiative [20:39]
Risks and innovative approaches in marketing [27:38]
Commitment to improving industry standards [41:14]
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
Connect with Chad Peterman
Website: https://www.petermanhvac.com/
Instagram: https://www.instagram.com/thepetermanbros/
Facebook: https://www.facebook.com/PetermanHVACIndianapolis/
LinkedIn: https://www.linkedin.com/company/petermanbros/
TikTok: https://www.tiktok.com/@petermanbros
YouTube: https://www.youtube.com/channel/UCW5U2lm25aOcW8amjO8gs_Q
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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In the first part of our conversation with Mark Paup, owner of Golden Rule Plumbing, Heating, Cooling & Electrical, we talked about the fundamentals of building a home services business, including the importance of having streamlined systems and processes in place.
Now, in Part 2 of the conversation, we'll focus on digital marketing and financing strategies. These two are key for any home services business looking to succeed.
We'll discuss the struggle of generating quality leads through social media alone, how to strategically use financing options as a compelling call to action to increase sales, and the importance of being quick to respond to leads in the current market.
We'll also examine the power of data-driven marketing and why tracking marketing metrics is essential for evaluating the success of campaigns and making strategic adjustments.
Press play to learn how to generate leads using digital marketing for your home services business!
Key Takeaways
Intro (00:00)
Declining financing approval rates and impact on HVAC business (03:05)
Bringing in-house marketing management for a growing business (06:54)
Hiring a marketing manager and the importance of trust and measurable success (09:06)
Marketing KPIs and evaluating progress (16:12)
Using technology to track lead sources and costs for home service businesses (18:51)
Marketing strategies for home services (21:54)
Growing a privately held business with estate planning and acquisitions (27:40)
Additional Resources
👉 Connect with Mark Paup:
Website: https://goldenrulephc.com/
Instagram: https://www.instagram.com/_goldenrulephc_/
Facebook: https://www.facebook.com/GoldenRulePHC
LinkedIn: https://www.linkedin.com/company/goldenrulephc/
TikTok: https://www.tiktok.com/@goldenrulephce
YouTube: https://www.youtube.com/@goldenruleplumbingheatingc8534
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➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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Growing a home services business takes grit, dedication, and the willingness to learn from successes and setbacks.
Mark Paup, owner of Golden Rule Plumbing, Heating, Cooling & Electrical in Des Moines, Iowa, knows this first-hand.
He's grown his company from a one-person business into a successful $30 million multi-trade enterprise.
In part 1 of this two-part series, Mark shares his entrepreneurial journey and the lessons he's picked along the way.
Mark discusses challenges, like the 2023 downturn and weather dependency for certain services. He also talks about the need for pivots, like launching proactive A/C system checks early during unseasonably warm weather.
Adapting to challenges is a huge part of continued long-term success in home services.
We've covered a lot in Part 1, including process, people, and early hurdles. Tune in to learn more!
Key Takeaways
Intro (00:00)
Business growth and acquisitions in the trades industry (06:52)
Customer service and community engagement (11:21)
Scaling a business and lessons learned (15:16)
Overcoming weather's impact on HVAC and plumbing businesses (20:21)
Employee retention strategies in a rapidly changing industry (25:38)
Incentivizing customer service representatives (30:20)
Additional Resources
👉 Connect with Mark Paup:
Website: https://goldenrulephc.com/
Instagram: https://www.instagram.com/_goldenrulephc_/
Facebook: https://www.facebook.com/GoldenRulePHC
LinkedIn: https://www.linkedin.com/company/goldenrulephc/
TikTok: https://www.tiktok.com/@goldenrulephce
YouTube: https://www.youtube.com/@goldenruleplumbingheatingc8534
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➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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In part 1 of this conversation, we explored the wisdom gleaned from the panel of industry legends at RYNOx 2024. The legends in the panel are: Ken Goodrich, Dave Geiger, Mary Jean Anderson, Ken Haines, Frank DiMarco, and Wyatt Hepworth
These titans of the trades shared their wisdom on scaling businesses, overcoming challenges, and navigating the future landscape of the industry. But their lessons didn't stop there!
In part 2 of the conversation, they shared even more: Here are some of the key takeaways that can benefit entrepreneurs in home services.
Organic growth is achievable. Even the most successful businesses often have modest beginnings. By learning from those more established, continuously improving, and surrounding yourself with talented people, even a small startup can achieve significant success.
The Power of Smart Hiring. Every panelist stressed the importance of hiring people who are smarter and more capable than them. This creates an environment where innovation and progress thrive.
Financing Challenges and Strategies. Keeping up with changing financing rates and adapting to new challenges is crucial to maintaining growth within the trades.
The Future of Online Sales. eCommerce disruption is inevitable, even within the trades. Business models need to evolve to maintain customer relationships and capitalize on this shift.
Leadership Makes the Difference. Traits like discipline, integrity, honesty, and the ability to lead by example were highlighted as essential, driving both growth and the capacity to adapt in a competitive market.
Remember, seeking knowledge from those who have built successful businesses is incredibly powerful. Tune in to part 2 of this conversation to learn from the best!
Key Takeaways
Intro (00:00)
Overcoming early business challenges (01:50)
The importance of hiring smarter people (03:08)
Financing challenges in the industry (05:44)
eCommerce and its impact on the trades (12:25)
Owning the customer relationship (15:06)
Evolution of private equity in the trades (17:28)
Defining leadership behaviors for success (22:45)
The impact of politics on business (27:50)
Additional Resources
Connect with the Legends:
👉 Website
Ken Goodrich - https://www.goettl.com/
Dave Geiger - https://www.horizonservices.com/
Ken Haines - https://www.wrenchgroup.com/
Mary Jean Anderson - https://www.andersonplumbingheatingandair.com/
Frank DiMarco - https://servicechampions.com/
Wyatt Hepworth - https://anyhourservices.com/
👉 Instagram
Ken Goodrich - https://www.instagram.com/goettlair/
Dave Geiger - https://www.instagram.com/horizonservices/
Mary Jean Anderson - https://www.instagram.com/andersonpha/
Frank DiMarco - https://www.instagram.com/servicechampions/
Wyatt Hepworth - https://www.instagram.com/anyhourservices
👉 Facebook
Ken Goodrich - https://www.facebook.com/Goettl
Dave Geiger - https://www.facebook.com/HorizonServices/
Ken Haines - https://www.facebook.com/wrenchgroup/
Mary Jean Anderson - https://www.facebook.com/AndersonPlumbingHeatingandAir
Frank DiMarco - https://www.facebook.com/ServiceChampions/
Wyatt Hepworth - https://www.facebook.com/AnyHourServices
👉 LinkedIn
Ken Goodrich - https://www.linkedin.com/in/kenneth-d-goodrich-ba580427/
Dave Geiger - https://www.linkedin.com/in/dgeigeriii/
Ken Haines - https://www.linkedin.com/in/ken-haines-a889a212/
Mary Jean Anderson - https://www.linkedin.com/in/maryjean-anderson-68b56714/
Frank DiMarco - https://www.linkedin.com/in/frank-dimarco-5b491058/
Wyatt Hepworth - https://www.linkedin.com/in/wyatt-hepworth-b79a93266/
👉 TikTok
Ken Goodrich - https://www.tiktok.com/@goettlair
Frank DiMarco - https://www.tiktok.com/@servicechampions
Wyatt Hepworth - https://www.tiktok.com/@anyhourservices?lang=en
👉 Twitter
Ken Goodrich - https://twitter.com/goettlair
Dave Geiger - https://twitter.com/horizonservices
Mary Jean Anderson - https://twitter.com/andersonpha
Frank DiMarco - https://twitter.com/servicechampsS/
Wyatt Hepworth - https://twitter.com/AnyhourServices
👉 YouTube
Ken Goodrich - https://www.youtube.com/channel/UCBGzJ2yOVe0rENM4SpVj_Qw
Dave Geiger - https://www.youtube.com/user/HorizSvcs
Mary Jean Anderson - https://www.youtube.com/user/andersonplumbing
Frank DiMarco - https://www.youtube.com/user/ServiceChampionsHVAC
Wyatt Hepworth - https://www.youtube.com/channel/UCcB8cK10jH5h171WJG6m0wQ
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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The home services industry is constantly evolving, and one of the most significant growth strategies is acquisitions.
At RYNOx 2024, the Legends of the Trades panel, which included the most respected names in the trades industry, shared their wisdom on the current home services market.
Imagine sitting down with Ken Goodrich, Dave Geiger, Mary Jean Anderson, Ken Haines, Frank DiMarco, and Wyatt Hepworth as they reveal their strategies for scaling businesses, overcoming acquisition hurdles, and steering companies toward success.
The legends emphasized that today's M&A (Mergers and Acquisitions) environment presents unique challenges but also creates opportunities for savvy investors to find smaller companies with high potential and mold them into thriving businesses.
The legends predicted significant changes in the home services industry over the next few years. They see online sales disrupting traditional models and anticipate increased consolidation as companies merge to stay competitive.
Leaders will need to focus on adaptation, efficiency, and securing top talent to continue thriving.
But these are only some of the things the legends shared. Tune in to part 1 and enjoy the legends of the trades from RYNOx 2024!
Key Takeaways
Intro (00:00)
Meet the legends in the panel (01:38)
Strategies for growth through acquisition (02:35)
Importance of operating lean for profitability (12:48)
Leadership doubts and overcoming them (20:50)
Additional Resources
Connect with the Legends:
👉 Website
Ken Goodrich - https://www.goettl.com/
Dave Geiger - https://www.horizonservices.com/
Ken Haines - https://www.wrenchgroup.com/
Mary Jean Anderson - https://www.andersonplumbingheatingandair.com/
Frank DiMarco - https://servicechampions.com/
Wyatt Hepworth - https://anyhourservices.com/
👉 Instagram
Ken Goodrich - https://www.instagram.com/goettlair/
Dave Geiger - https://www.instagram.com/horizonservices/
Mary Jean Anderson - https://www.instagram.com/andersonpha/
Frank DiMarco - https://www.instagram.com/servicechampions/
Wyatt Hepworth - https://www.instagram.com/anyhourservices
👉 Facebook
Ken Goodrich - https://www.facebook.com/Goettl
Dave Geiger - https://www.facebook.com/HorizonServices/
Ken Haines - https://www.facebook.com/wrenchgroup/
Mary Jean Anderson - https://www.facebook.com/AndersonPlumbingHeatingandAir
Frank DiMarco - https://www.facebook.com/ServiceChampions/
Wyatt Hepworth - https://www.facebook.com/AnyHourServices
👉 LinkedIn
Ken Goodrich - https://www.linkedin.com/in/kenneth-d-goodrich-ba580427/
Dave Geiger - https://www.linkedin.com/in/dgeigeriii/
Ken Haines - https://www.linkedin.com/in/ken-haines-a889a212/
Mary Jean Anderson - https://www.linkedin.com/in/maryjean-anderson-68b56714/
Frank DiMarco - https://www.linkedin.com/in/frank-dimarco-5b491058/
Wyatt Hepworth - https://www.linkedin.com/in/wyatt-hepworth-b79a93266/
👉 TikTok
Ken Goodrich - https://www.tiktok.com/@goettlair
Frank DiMarco - https://www.tiktok.com/@servicechampions
Wyatt Hepworth - https://www.tiktok.com/@anyhourservices?lang=en
👉 Twitter
Ken Goodrich - https://twitter.com/goettlair
Dave Geiger - https://twitter.com/horizonservices
Mary Jean Anderson - https://twitter.com/andersonpha
Frank DiMarco - https://twitter.com/servicechampsS/
Wyatt Hepworth - https://twitter.com/AnyhourServices
👉 YouTube
Ken Goodrich - https://www.youtube.com/channel/UCBGzJ2yOVe0rENM4SpVj_Qw
Dave Geiger - https://www.youtube.com/user/HorizSvcs
Mary Jean Anderson - https://www.youtube.com/user/andersonplumbing
Frank DiMarco - https://www.youtube.com/user/ServiceChampionsHVAC
Wyatt Hepworth - https://www.youtube.com/channel/UCcB8cK10jH5h171WJG6m0wQ
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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Confused about where to focus your efforts for maximum business growth in the current home services market? Do you wish you had a crystal ball to see the future of the industry?
These are some of the questions that the influencer panel with the LSD crew at RYNOx 2024 attempted to answer.
It’s all about getting back to basics in business, finding new strategies, and overcoming the struggles of last year.
We dug into AI, and man, it was refreshing to cut through the hype. We talked about how AI is literally changing our industry.
Different members of the crew are using it in different ways, proving there's no single "right" answer.
But you know what really hit home? The stories about leadership. We touched on trusting our teams, setting crazy ambitious goals, and never, ever stopping that personal growth grind.
And when it came to scaling up, well, let's just say we got real about finding the right focus and knowing when to bring in outside help.
We even took a peek into the future, imagining how tech and the crazy market will shift things for everyone. One thing's clear: adaptability is the name of the game.
If you're out there trying to make the most of AI, build a killer team, or scale your impact, the stuff the LSD crew shared is pure gold.
Tune in to this exclusive episode to get into the conversation.
Key Takeaways
Intro (00:00)
AI implementation strategies in home services (03:15)
Reasons businesses fail to scale (13:27)
Leadership and company performance during an economic downturn (17:33)
The importance of people and team building for growth (21:20)
Personal and professional growth strategies (29:11)
Setting big goals and influencing behavior (36:33)
Using automation to stop bleeding in various business areas (42:54)
Additional Resources
Connect with the LSD Crew:
👉 Website
Chad Peterman - https://www.petermanhvac.com/
Tommy Mello - https://a1garage.com/
Aaron Gaynor - https://www.geteco.com/
Tom Howard - https://www.servicetitan.com/
Travis Ringe - https://proskillservices.com/
Ismael Valdez - https://nexgenairandplumbing.com/
👉 Instagram
Chad Peterman - https://www.instagram.com/thepetermanbros/
Tommy Mello - https://www.instagram.com/a1garagedoorservice/
Aaron Gaynor - https://www.instagram.com/ecoplumbers/
Tom Howard - https://www.instagram.com/servicetitan/
Travis Ringe - https://www.instagram.com/proskillservices/
Ismael Valdez - https://www.instagram.com/nexgenair/
👉 Facebook
Chad Peterman - https://www.facebook.com/PetermanHVACIndianapolis/
Tommy Mello - https://www.facebook.com/A1GarageDoorService
Aaron Gaynor - https://www.facebook.com/EcoPlumbers
Tom Howard - https://www.facebook.com/ServiceTitan
Travis Ringe - https://www.facebook.com/proskillservices/
Ismael Valdez - https://www.facebook.com/NexgenAC/
👉 LinkedIn
Chad Peterman - https://www.linkedin.com/in/chad-m-peterman/
Tommy Mello - https://www.linkedin.com/in/tommymello/
Aaron Gaynor - https://www.linkedin.com/in/aaron-gaynor-9b1a7b16/
Tom Howard - https://www.linkedin.com/in/thomas-howard-80567417/
Travis Ringe - https://www.linkedin.com/in/travis-ringe-016639160/
Ismael Valdez - https://www.linkedin.com/in/ismaelvaldez/
👉 TikTok
Chad Peterman - https://www.tiktok.com/@petermanbros
Tommy Mello - https://www.tiktok.com/@officialtommymello?lang=en
Aaron Gaynor - https://www.tiktok.com/@ecoplumbers
👉 Twitter
Chad Peterman - https://twitter.com/petermanbros
Tommy Mello - https://twitter.com/realtommymello
Aaron Gaynor - https://twitter.com/theecoplumbers
Tom Howard - https://twitter.com/ServiceTitan
Ismael Valdez - https://twitter.com/nexgenair
👉 YouTube
Chad Peterman - https://www.youtube.com/channel/UCW5U2lm25aOcW8amjO8gs_Q
Tommy Mello - https://www.youtube.com/user/A1GarageDoorService/videos
Aaron Gaynor - https://www.youtube.com/@geteco
Tom Howard - https://www.youtube.com/user/servicetitan
Travis Ringe - https://www.youtube.com/@proskillservices1196
Ismael Valdez - https://www.youtube.com/channel/UC7RySzt7GYDD34070sLeIaQ
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➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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It’s becoming increasingly clear to all contractors that AI is not just a fad but a crucial driver of success in the home services industry.
We had the incredible opportunity to listen to Ara Mahdessian at RYNOx, the visionary leader at ServiceTitan, as he shared invaluable tips on integrating artificial intelligence into the core of the home services industry.
Ara highlighted its pivotal role in mimicking human intelligence to elevate decision-making and streamline business operations.
The potential of AI to revolutionize customer service caught our attention, as Ara emphasized its ability to enhance efficiency, reduce costs, and create unparalleled satisfaction through improved communication and responsiveness.
What struck us even more was Ara's insights into the strategic use of AI for optimizing marketing efforts. Tailoring campaigns to reach the right audience at the right time can truly transform the landscape of the home services industry.
The game-changing role of AI in automating day-to-day operations, from dispatching to scheduling, is a powerful means for contractors to achieve efficiency.
Don't miss the chance to propel your company into the future—click to listen for tips on incorporating AI into your business.
Key Takeaways
Intro (00:00)
AI impact in home services (01:28)
Why contractors must embrace AI (09:14)
How AI can increase call center efficiency and reduce costs (12:59)
Automating dispatching, ad optimization, and marketing performance (18:28)
AI impact on marketing in Home Services (22:01)
Additional Resources
Connect with Ara Mahdessian
Website: https://www.servicetitan.com/
Instagram: https://www.instagram.com/servicetitan/
Facebook: https://www.facebook.com/ServiceTitan
LinkedIn: https://www.linkedin.com/in/ara-mahdessian-1116232/
TikTok: https://www.tiktok.com/@servicetitan?lang=en
Twitter: https://twitter.com/ServiceTitan
YouTube: https://www.youtube.com/user/servicetitan
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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What does it take to achieve unparalleled success and greatness in home services?
Our guest today, regarded as one of the most successful coaches in history, might have an answer to this.
He is none other than the legendary Coach Nick Saban.
Known for his seven national championships and relentless pursuit of excellence, he took the stage at RYNOx to share his winning formula that cut across life and business.
His rigorous discipline and the famous "Process," Saban's approach has lessons for us all, extending far beyond the football field. His philosophy on transformational leadership and pride in performance can change how you approach your goals.
This episode is all about leadership, overcoming adversity, and the relentless pursuit of excellence, whether you're leading a team, managing a project, or looking for personal growth.
Click to listen and start your journey towards excellence today.
Key Takeaways
Intro (00:00)
The concept of the process (05:24)
Defining the process and setting goals (09:25)
Importance of focus and accountability (16:19)
Engaging with team members and building relationships (24:16)
Teaching accountability and being a good leader (24:39)
Importance of self-assessment and listening (29:58)
Analyzing performance and identifying areas of improvement (32:01)
The importance of adaptation and making changes (34:38)
Creating a culture of excellence and talent development (37:07)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
Feeling the weight of competition and the constant pressure to innovate in your home services business?
Fear not because industry titans Paul Kelly and Jonathan Bancroft are here to share their battle-tested wisdom around a fireside chat while attending RYNOx.
Both Kelly and Bancroft emphasize putting the customer first and constantly seeking ways to make life easier for their clients. This shift reflects a broader trend in the industry, prioritizing customer satisfaction above all else.
They highlight initiatives like leadership training programs and internal universities, fostering a culture of growth within their companies. This emphasis on continuous learning underscores the value placed on skilled and empowered employees in the home services industry.
Kelly shares his unique philosophy on growth, advocating for setting and achieving small, achievable goals rather than chasing unattainable ambitions. This approach fosters a culture of winning, celebrating incremental progress, and keeping everyone motivated.
Click play and immerse yourself in the wisdom of these legends!
Key Takeaways
Intro (00:00)
Bancroft's journey at Morris Jenkins (03:42)
Growing from $7 million to $250 million (09:28)
The 3 pillars of success in home services (12:06)
Keeping a low profile while building a hugely successful business (14:54)
Why did these legends write books (18:04)
The No.1 mistakes contractors make (21:58)
The role of training and education in business growth (25:45)
Why must answer all the calls (35:06)
Setting small goals for big wins (42:50)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
Connect with our Legends
WEBSITES
Paul Kelly - https://www.parkerandsons.com/
Jonathan Bancroft - https://morrisjenkins.com/
BOOKS
Paul Kelly - Tricks of the Trade to Success: The Magic of Creating Your Ta-daaah! in Business and in Life
Jonathan Bancroft - Mr. Jenkins Told Me... Forgotten Principles That Will Grow Any Business
FACEBOOK
Paul Kelly - https://www.facebook.com/ArizonaHVAC
Jonathan Bancroft - https://www.facebook.com/MorrisJenkinsCharlotte
INSTAGRAM
Paul Kelly - https://www.instagram.com/parker_and_sons/
Jonathan Bancroft - https://www.instagram.com/morrisjenkins17/
LINKEDIN
Paul Kelly - https://www.linkedin.com/company/parker-and-sons/
Jonathan Bancroft - https://www.linkedin.com/company/morris-jenkins-heating-&-air-conditioning/
TIKTOK
Paul Kelly - https://www.tiktok.com/@parker_and_sons?lang=en
Jonathan Bancroft - https://www.tiktok.com/@morrisjenkinsclt
TWITTER/X
Paul Kelly - https://twitter.com/ParkerandSons
Jonathan Bancroft - https://twitter.com/MorrisJenkins
YOUTUBE
Paul Kelly - https://www.youtube.com/channel/UCKeUY3j38Tv9mdMIVP3oMdw/videos
Jonathan Bancroft - https://www.youtube.com/@MorrisJenkins
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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What's the secret sauce to building multi-million dollar home services empires? We’re bringing you another EXCLUSIVE look at what goes down at RYNOx from the 2023 edition!
Welcome to…the LEGENDS PANEL. I was joined by a panel of industry legends, including Leland Smith, Ken Haines, Ken Goodrich, Jimmy Hiller, Dave Geiger, and Paul Kelly, to discuss the hottest topics in the home services industry.
These legends of HVAC, Plumbing, Electrical, Roofing, Garage Doors, and Home Improvement shared their insights on:
✅The secrets to growing a large company: From strategic acquisitions to leadership strategies
✅ Balancing ambition with personal sacrifices: Discover how to achieve success without neglecting your well-being
✅ Inspiring stories of transformation: From ordinary tradesmen to multimillionaires, learn what's possible with dedication
✅ Overcoming challenges and achieving work-life balance: Valuable lessons for entrepreneurs of all levels
What's truly inspiring is not just their achievements but their reflections on the journey. The unanimous advice? Cherish your time, both at work and with family. It's the moments spent with loved ones that fuel the drive towards success.
Listen to the stories of successful entrepreneurs who started from the bottom and built empires through hard work, smart choices, and the right support system.
Key Takeaways
Intro (00:00)
Motivations for starting a home services business (01:57)
The journey from small to large-scale operations (06:55)
The most important characteristics of effective leadership (13:52)
How to balance work and personal life (19:48)
Critical hires that propel growth in home services businesses (26:39)
Biggest growth roadblocks and how to overcome them (35:06)
Personal sacrifices during business growth (53:11)
Advice on integrating acquired companies (1:00:06)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
Connect with our Legends
WEBSITES
Leland Smith - https://servicechampions.com/
Ken Haines - https://www.wrenchgroup.com/
Ken Goodrich - https://www.goettl.com/
Jimmy Hiller - https://www.praxiss10.com/about-praxis-s-10
Dave Geiger - https://www.horizonservices.com/
Paul Kelly - https://www.parkerandsons.com/
INSTAGRAM
Leland Smith - https://www.instagram.com/servicechampions/
Ken Goodrich - https://www.instagram.com/goettlair/
Dave Geiger - https://www.instagram.com/horizonservices/
Paul Kelly - https://www.instagram.com/parker_and_sons/
FACEBOOK
Leland Smith - https://www.facebook.com/ServiceChampions
Ken Haines - https://www.facebook.com/wrenchgroup/
Ken Goodrich - https://www.facebook.com/Goettl
Jimmy Hiller - https://www.facebook.com/praxiss10
Dave Geiger - https://www.facebook.com/HorizonServices/
Paul Kelly - https://www.facebook.com/ArizonaHVAC
LINKEDIN
Leland Smith - https://www.linkedin.com/company/service-champions-plumbing-heating-ac/
Ken Haines - https://www.linkedin.com/company/thewrenchgroup/
Ken Goodrich - https://www.linkedin.com/company/goettl/
Jimmy Hiller - https://www.linkedin.com/company/praxiss10/
Dave Geiger - https://www.linkedin.com/company/horizonservices/
Paul Kelly - https://www.linkedin.com/company/parker-and-sons/
TIKTOK
Leland Smith - https://www.tiktok.com/@servicechampions?lang=en
Ken Goodrich - https://www.tiktok.com/@goettlair
Paul Kelly - https://www.tiktok.com/@parker_and_sons?lang=en
TWITTER/X
Leland Smith - https://twitter.com/servicechampsS/
Ken Goodrich - https://twitter.com/goettlair
Jimmy Hiller - https://twitter.com/PraxisS10
Dave Geiger - https://twitter.com/horizonservices
Paul Kelly - https://twitter.com/ParkerandSons
YOUTUBE
Leland Smith - https://www.youtube.com/user/ServiceChampionsHVAC
Ken Goodrich - https://www.youtube.com/channel/UCBGzJ2yOVe0rENM4SpVj_Qw
Jimmy Hiller - https://www.youtube.com/channel/UCaSjSo5H9E2OAcNjSeAr4pA
Dave Geiger - https://www.youtube.com/user/HorizSvcs
Paul Kelly - https://www.youtube.com/channel/UCKeUY3j38Tv9mdMIVP3oMdw/videos
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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What better way to celebrate Valentine's than with a special edition that's all about the perfect blend of love and business?
I'm joined by the brilliant mind behind RYNO Strategic Solutions and, more importantly, my incredible wife, Anna Yano. She serves as the COO of RYNO and has played a huge part in the success of the company.
Anna manages the strategic and financial decisions, employee growth, and overall service execution.
She's also got some leadership tactics up her sleeve that she'll be sharing.
Picture this as our Valentine's gift to you—an inside look into the dynamics of working side by side with your spouse, sharing complementary strengths, leadership philosophies, and the strategies that have driven our business's success.
So, grab your headphones and join us for a heartfelt exploration of love, business, and everything in between.
Key Takeaways
Intro (00:00)
Prioritizing employees and customers in business growth (06:00)
Effective communication and feedback in a workplace setting (10:24)
Leadership, communication, and change management (16:40)
Mentoring and delegating tasks to your team (21:39)
Team meetings to set goals and hold each other accountable (32:45)
Company goals and incorporating feedback from employees (37:40)
Digital marketing costs and competition (44:28)
Improving lead generation for a home services business (49:45)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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Struggling to stay ahead in the current home services market? My guest today has all the secrets of crushing it in both our business and personal lives.
As the owner and CEO of NexGen Air Conditioning Heating and Plumbing, Ismael Valdez is an accomplished entrepreneur, a member of our LSD peer group, and a good friend.
Ismael advocates for a transformative "broke" mindset, fostering continuous personal and professional growth. He highlights the significance of seeking feedback, embracing learning opportunities, and evolving as leaders.
We also discuss labor management challenges, drawing insights from market changes and the impact on private equity. Ismael offers strategies for adapting and thriving in dynamic environments.
Peer support and accountability are powerful tools for personal and shared accomplishments, providing a launching pad for ideas and unfiltered feedback.
Staying ahead demands constant adaptation, with Ismael stressing the integration of technology and the exploration of new practices for business resilience and relevance.
Key Takeaways
Introduction to the episode and guest Ismael Valdez (00:00)
The value of wins and losses within peer group (02:35)
Maintaining a 'broke' mindset for continuous improvement (07:17)
Labor management challenges and private equity impact (11:30)
Scaling businesses and retaining customers through technology integration (20:26)
Tracking leads and accountability in marketing (30:30)
Improving business performance through data-driven decision-making (36:19)
Lead attribution and contractor management in the service industry (42:14)
Innovation and collaboration in the HVAC industry (45:25)
Personal growth and accountability in a group setting (48:48)
Taking action and accountability in business. (58:02)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
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👉 Grow your HVAC business with Nuve Smart Home Technology: https://www.nuvehome.com/
👉 Connect with Ismael Valdez
Website: https://nexgenairandplumbing.com/
Instagram: https://www.instagram.com/nexgenair/
Facebook: https://www.facebook.com/NexgenAC/
TikTok: https://www.tiktok.com/@nexgenontiktok?lang=en
Twitter: https://twitter.com/nexgenair
YouTube: https://www.youtube.com/channel/UC7RySzt7GYDD34070sLeIaQ
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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Have you ever felt dwarfed by the towering presence of bigger, wealthier private equity-backed competitors in your market?
In part 2 of this series, Alicia Green of Go Green Plumbing, Heating, and Air shares some tips on not just surviving but thriving in a market dominated by private equity.
Her secret?
A potent mix of community engagement, unparalleled customer experience, and strategic team development.
Acknowledging the challenges posed by large players with significant buying power, Alicia emphasizes the importance of delivering exceptional value through community involvement, events, and a strong charitable presence.
She advises contractors to focus on what can be controlled, like customer experience and team culture, rather than external market forces.
Listen to this episode and learn strategies to position your business for success, create an environment that attracts top talent, and thrive in a competitive market.
Key Takeaways
Intro (00:00)
Competing with private equity-backed companies in the home services industry (00:59)
Private equity's impact on businesses (05:28)
Growth strategies for a business with a focus on employee buy-in (08:28)
Leadership, delegation, and scaling a business (15:21)
Coaching and delegation in home services business (18:42)
Pouring into staff and caring about their development (25:45)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
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👉 Connect with Alicia Green
Website: https://gogreenplumb.com/
Instagram: https://www.instagram.com/gogreenplumb/
Facebook: https://www.facebook.com/salesgogreen
LinkedIn: https://www.linkedin.com/in/alicia-green-14bb3495/
TikTok: https://www.tiktok.com/@gogreenplumb.heatandair?lang=en
YouTube: https://www.youtube.com/channel/UCTdKHVeSzL5o-bLKmQSzhrw
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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Our recent episode features Alicia Green, co-owner of Go Green Plumbing, Heating, and Air, who took a leap from the nursing world to dip her feet in the home services industry.
Alicia started her career in the nursing profession, providing care to those in need. However, her passion for helping people transcended the walls of the hospital.
The transition from nursing to plumbing and heating might seem unconventional, but for Alicia, it was a leap of faith that set the stage for a remarkable story.
She shares the challenges they faced and the strategic decisions that led to their remarkable growth in 2023. From embracing technology to implementing a groundbreaking leasing model, Go Green is setting the standard for the future of home services.
Alicia's insights into building robust teams, training, and their ambitious goals for the coming years are both inspiring and educational.
Tune in to part 1 of her story and how her company increased revenue in 2023 while almost everyone else struggled!
Key Takeaways
Intro (00:00)
From nursing to home services - the Alicia story (00:54)
How Alicia started her business from the basement (06:40)
Go Green revenue numbers from 2023 (08:26)
Why building a good team is the cornerstone of success (17:01)
Embracing technology for a successful HVAC business (21:58)
Why investing in training your team pays off (24:40)
The pros of a subscription model in home services (26:20)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
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👉 Connect with Alicia Green
Website: https://gogreenplumb.com/
Instagram: https://www.instagram.com/gogreenplumb/
Facebook: https://www.facebook.com/salesgogreen
LinkedIn: https://www.linkedin.com/in/alicia-green-14bb3495/
TikTok: https://www.tiktok.com/@gogreenplumb.heatandair?lang=en
YouTube: https://www.youtube.com/channel/UCTdKHVeSzL5o-bLKmQSzhrw
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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Today's episode is all about something seemingly simple yet immensely powerful – goal setting. As we approach the new year, it's the perfect time to reflect, plan, and set ourselves up for success in 2024.
Setting clear goals provides focus and direction, leading to personal and professional growth. Accomplishing goals not only feels satisfying but also propels us forward by instigating action. Whether it's in business, relationships, health, or personal development, effective goal-setting is the key to a fulfilling and successful life.
One crucial aspect often overlooked is establishing a strong "why" behind each goal. The motivation is the driving force that sustains your commitment.
Additionally, visualizing the goal as already achieved and working backward to create a plan is vital. Writing down goals in the present tense and being specific about the intended outcomes prevents ambiguity and fosters a positive mindset.
Stick around as I share insights and tips on effective goal setting that have been honed over my 42 years of life, spanning from wrestling to professional bull riding and IndyCar racing.
Key Takeaways
Intro (00:00)
Effective goal setting for personal and professional growth (02:51)
Goal setting and visualization techniques (05:44)
If you fail to plan, you are planning to fail (08:00)
Creating habits through cues, cravings, response, and reward (11:03)
The Four Laws of Behavior Change (14:53)
Setting and achieving personal goals (17:04)
Create categories for goals (20:41)
Find an accountability partner (23:31)
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/
To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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