Episódios
-
Overview
In this episode of Built for the Trades, Dan Dowdy dives into one of the most crucial aspects of successful leadership in the trades: team retention. Discover why retaining a team isn't just about compensation or company culture, but about building trust with your team members and holding true to your commitments. Dan shares real-life stories and practical advice to help leaders in the trades cultivate trust, manage time effectively, and empower their teams to stay motivated and loyal.
DiscussionsThe Importance of Trust in Team Retention: Why trust is the foundation of team loyalty and retention.Understanding Common Retention Blind Spots: What business owners often overlook when struggling to keep team members.The Impact of Broken Promises: Real-life examples of how broken commitments can erode trust and lead to turnover.Time Management and Over-Commitment: Recognizing the signs of over-commitment and how to set realistic priorities.The Power of Using Your Calendar Effectively: How calendaring and setting reminders can help you follow through on commitments and boost team confidence.Challenge to Leaders: Practical steps to build consistency in keeping promises and managing time effectively.Thanks for tuning into this episode of Built for the Trades! Remember, trust is the cornerstone of team retention, and it all starts with reliable leadership. Make your word count by following through on commitments, managing your time wisely, and consistently showing up for your team. If you found value in today’s discussion, don’t forget to like, subscribe, and share this podcast with others in the trades who are ready to grow. Reach out if you’d like to connect with our team for a complimentary 30-minute coaching call. Until next time, lead well and keep building for the trades!
-
Overview
Welcome to the Built for the Trades podcast! I’m your host, Dan Dowdy. Today, we're talking all about Team Dynamics and how they can either elevate or decline the performance of your business. High producers will not work well around low producers, so we'll explore how to define both groups and what you can do about it. We'll discuss the impacts of having low performers on your team and share strategies for developing a high-performing team. Whether you’re a trades business owner, a manager, or someone looking to develop your leadership skills, you’ve come to the right place!
DiscussionsDefine high performers by identifying their key characteristics beyond sales and work ethic.Define low performers by recognizing negative attitudes and their impact on team spirit.Discuss the consequences of keeping low performers and how they affect business growth.Explore strategies for coaching low performers using clear standards and performance metrics.Emphasize the importance of making tough decisions about team members for overall success.Thank you for tuning in today! I hope this episode encourages you to analyze your team dynamics and take actionable steps toward building a stronger team. Remember, if you identify low performers, focus on coaching them up. But if they resist improvement, it might be time to let them go for the benefit of your business. If you liked what you heard, please like and subscribe to our podcast, and share this with someone else who could benefit from this information. I'll see you in the next episode!
-
Estão a faltar episódios?
-
Overview
Welcome to the Built for the Trades podcast! I’m your host, Dan Dowdy, and today we’ll be diving deep into the challenge of big goals and how they can sometimes feel insurmountable. We often find ourselves comparing our progress to others, which can be demotivating. However, the actions we take today are the seeds for our future success. If you’re feeling stuck or unmotivated, you’re in the right place. This episode will guide you through the importance of goal-setting, embracing a growth mindset, and taking actionable steps to climb your own ladder of success.
DiscussionsThe Challenge of Big Goals: Understanding how lofty ambitions can lead to feelings of inadequacy.Why Comparison Can Be Demotivating: Recognizing how comparing ourselves to others affects our motivation.The Climb Concept: Steps Toward Your Goals: Using the ladder analogy to visualize the steps necessary to reach your big goals.Personal Story: Helping My Daughter Set Her Goals: Insights from a recent conversation with my daughter about goal setting.The Importance of a Growth Mindset: Exploring how believing in your ability to achieve your goals can transform your journey.The Role of Self-Belief and Purpose: Understanding the connection between self-belief, purpose, and achieving your goals.Drawing Your Ladder: Actionable Steps: Practical advice on how to break down your big goals into manageable steps.Overcoming Obstacles: Embracing challenges as part of the growth process.Remember, leadership is a lifelong journey. The gap between where you are and where you want to be may feel overwhelming, but by taking it one step at a time—one rung at a time—you can achieve your goals. Keep your focus forward, take action every day, and don't be afraid to embrace the obstacles you encounter. If you found value in this episode, please like, subscribe, and share it with someone who could benefit. Have an amazing day, and I’ll see you next time!
-
Overview
Welcome to the Built for the Trades podcast! I’m your host, Dan Dowdy, and today, we're diving into a powerful mindset shift: sometimes you win, and sometimes you learn. Drawing inspiration from John Maxwell’s teachings, we'll explore how to navigate losses in business and leadership. We'll discuss the importance of humility, accountability, and the steps you can take to turn setbacks into valuable learning experiences. If you're ready to reframe your perspective and grow through adversity, this episode is for you!
DiscussionsReframing Losses: Understanding the difference between winning and learning.The Importance of Humility: Acknowledging mistakes and being open to learning.Taking Ownership: How to accept responsibility for failures.Documenting Lessons Learned: Jotting down insights without dwelling on negativity.Focusing on Solutions: Strategies to move forward after a setback.Maintaining Hope: Keeping a positive outlook for future success.Encouraging Team Growth: Instilling a culture of learning and resilience.Thanks for tuning in to this episode of Built for the Trades. I hope you're inspired to embrace your losses as opportunities for growth. Remember, it’s all about how you learn and evolve as a leader. Please like and share this podcast with someone who might benefit, and I look forward to seeing you next time!
-
Overview
Welcome to today’s episode of the Built for the Trades Podcast, host Dan Dowdy discusses the vital concept of "sharpening the saw," a metaphor popularized by Abraham Lincoln. Dan emphasizes the importance of self-renewal in leadership—covering the physical, mental, emotional, and spiritual aspects of personal growth. He shares insights on how investing time in yourself not only enhances your effectiveness but also helps you build a legacy through developing leaders around you. Whether you're looking for quick fixes or long-term growth, understanding the difference between business consulting and coaching can accelerate your journey.
DiscussionsUnderstanding "Sharpening the Saw" - Explore the origin of the phrase and its significance in leadership. Dan discusses how taking time to reflect and improve oneself can lead to greater effectiveness in both personal and professional realms.Building trust with your team - Dan dives into the importance of maintaining physical health through regular exercise, proper nutrition, and adequate rest. He shares practical tips for incorporating fitness routines and healthy eating into a busy schedule, emphasizing that physical well-being directly influences energy levels and productivity.Mental Renewal: Continuous Learning and Growth - Discuss the value of lifelong learning and mental stimulation. Dan encourages listeners to engage in activities such as reading, attending workshops, and consuming educational content (like podcasts) to broaden their perspectives and enhance problem-solving skillsEmotional Renewal: Building Strong Relationships - This segment highlights the importance of cultivating meaningful connections with others. Dan talks about the benefits of empathy and emotional intelligence, suggesting ways to strengthen relationships that support personal and professional growthSpiritual Renewal: Finding Purpose and Peace - Dan emphasizes the role of spiritual practices in achieving inner peace and clarity. Whether through meditation, prayer, or reflection, he discusses how these practices can ground leaders, helping them manage stress and maintain focus on their goals.The Importance of Balance in Renewal - Discuss how achieving balance across all areas of renewal is crucial for preventing burnout. Dan explains that a holistic approach not only fosters personal well-being but also enhances overall effectiveness in leadership roles.How to Prioritize and Schedule Time for Self-Renewal - This practical segment provides actionable advice on how to carve out time in your busy schedule for self-renewal activities. Dan encourages listeners to set specific goals and create a routine that supports consistent personal development.Thank you for tuning into this episode of the Built for the Trades Podcast! Remember, the journey to becoming a better leader begins with you. By prioritizing your personal renewal across all dimensions—physical, mental, emotional, and spiritual—you can prevent burnout and ensure sustainable growth.
-
Overview
Welcome to today’s episode of the Built for the Trades podcast! I’m your host, Dan Dowdy, and today we're diving deep into people development using John Maxwell’s 5 Levels of Leadership. Whether you're leading a team or striving to be a better leader, you're in the right place. I’ll be sharing practical takeaways that will help you develop your team and elevate your leadership.
As a certified John Maxwell leadership coach, I’ve seen firsthand how the 5 Levels of Leadership can transform teams, businesses, and careers. So, let’s break it down and learn how you can use this framework to grow and lead effectively.
DiscussionsIntroduction to the 5 Levels of Leadership - A quick overview of John Maxwell's leadership framework.Building trust with your team - Why trust is the foundation of strong leadership.Overview of each leadership level - A breakdown of all 5 levels, from Position to Pinnacle.Key steps to developing your people - Practical ways to grow and empower your team.How to balance encouragement and accountability - Tips for giving both praise and constructive feedback effectively.That wraps up today’s episode on people development and the 5 Levels of Leadership. Remember, leadership is about building trust, being consistent in developing your people, and having those important conversations that lead to real growth. If you haven't already, I highly recommend picking up John Maxwell’s 5 Levels of Leadership.
-
Overview
Welcome to the Built for the Trades Podcast! Today we explore the real reasons your team might not be buying into your goals, and how you can shift your communication and leadership approach to inspire action. From taking ownership to collaborating effectively, learn three key strategies to gain buy-in and lead your team toward success.
DiscussionsTrack Record of Inconsistency - Explore how inconsistent leadership can erode trust and make it harder for your team to buy into your vision.Communication Pitfalls - Learn how the way you communicate—whether you're being too positional or not collaborating enough—can push your team away.The Dangers of Passing the Buck - Understand the importance of taking full ownership of your goals, rather than delegating responsibility without real commitment.Engaging Your Team in the Goal-Setting Process - Discover how to bring a nearly completed idea to your team and let their input shape the final goal, building trust and buy-in along the way.What’s in It for Them? Understand how to communicate the personal and professional benefits for your team, motivating them to commit fully to the goal.Thanks for tuning into the Built for the Trades Podcast! Remember, leadership is about more than just setting goals—it's about guiding your team to believe in them too. Take ownership of your vision, foster collaboration, and always communicate what's in it for your team. If you found this episode valuable, please subscribe, leave a review, or share it with someone who could benefit from the insights. Join us next time for more leadership tips and strategies to help your business grow.
-
Overview
Welcome to the Built for the Trades Podcast! Today let's dive into the overwhelming feeling of trying to do it all yourself and the importance of learning how to delegate. Have you ever felt so bogged down by tasks that work becomes frustrating or unmotivating? Or have you delegated something, only to be burned in the process? You're not alone—many leaders struggle with the balance of control and trust. Today, we explore the power of delegation to elevate your business, unlock more time, and achieve greater success. By following four simple steps, you can empower your team and scale your business effectively.
DiscussionsFeeling Overwhelmed? Taking on too much can lead to frustration and hold back your business growth.Why We Avoid Delegation Many resist delegation, believing they can do tasks better or faster themselves.The Benefits of Delegating Letting go of control allows you to focus on bigger goals and grow your business.A Lesson in Delegation: Teaching My Son to Mow Teaching my son to mow the lawn showed me how empowering others can free up my time.4 Simple Steps to Delegate Effectively: Let them watch, work together, let them take over, and trust them to do it while you verify.Real-Life Example: Delegating Payroll A business owner spent too much time on payroll because he was afraid to delegate.Your Challenge: Start Delegating This week, delegate one task and see how it helps your business grow.Thanks for tuning in to this episode of the Built for the Trades podcast! I hope today’s discussion on delegation has inspired you to take action and start empowering your team. Remember, letting go of control can unlock new opportunities for growth and success in your business. If you found this episode valuable, please like, subscribe, and share it with a friend who might benefit from it. Keep striving to be a great leader, and I'll see you next time. Until then, keep leading from the front and making a positive impact!
-
Overview
Welcome back to the Built for the Trades Podcast! In this episode, we’re diving into maximizing your time to improve your leadership potential. Hosted by Dan Dowdy, founder of Built for the Trades, this episode focuses on how time management and intentionality are key to both personal and business success. With lessons from both scripture and Dan’s personal journey, learn how to optimize your time, delegate effectively, and build a business that thrives while allowing you to focus on what matters most.
DiscussionsUnderstanding the fleeting nature of time and how it affects leadership.Honoring strategic time blocks and avoiding burnout.Delegating tasks to focus on high-quality work that aligns with long-term goals.Practical steps to track your time and prioritize meaningful tasks.Remember, time is a resource that once spent, cannot be reclaimed. Be intentional about where you invest it. Like, subscribe, and share this podcast with someone who could benefit. And always remember—people want a leader that’s real, not one who’s always right. See you next time!
-
Overview
Welcome to the Built for the Trades Podcast! In this episode of the Built for the Trades Podcast, host Dan Dowdy discusses the importance of leadership development, focusing on how investing in future leaders within your organization can lead to long-term success. Dan shares practical tips on identifying potential leaders, overcoming the fear of investing in others, and the value of creating a leadership legacy—even when those leaders move on to other opportunities. The episode emphasizes the importance of treating leadership development as an investment that will yield a bountiful harvest for your business.
DiscussionsThe difference between good and great companies: leadership and people development.Overcoming hesitation to invest in leadership development.Identifying future leaders in your organization. The value of mentoring and leadership legacy.The long-term benefits of investing in your team.Thanks for tuning in to this episode of the Built for the Trades Podcast. Remember to keep sowing those seeds of leadership, investing in your team for long-term growth, and building self-operating businesses that give you the freedom to focus on what matters most. Don’t forget to like, subscribe, and share this podcast with a friend, and as always, keep leading from the front!
-
Overview
Welcome to the Built for the Trades Podcast! Today we're tackling a crucial topic: how to overcome burnout in your business. Leadership is influence, and the better you are, the better your company and the people around you will be. If you've lost the passion you once had for your work, this episode is for you—I’m sharing five practical strategies to help you beat burnout and reignite your leadership spark.
DiscussionsStrategies to Overcome Burnout in Business Leadership: Discover actionable tips to rekindle your passion and enhance your leadership effectiveness.
Building a Resilient Team: Learn how to create a supportive culture that fosters growth and prevents team burnout.
The Power of Effective Delegation: Find out how delegating tasks efficiently can boost your productivity and empower your team.
Mastering Work-Life Balance: Explore strategies for setting boundaries and ensuring a healthy balance between your personal and professional life.
Investing in Leadership Development: Understand why continuous learning and personal growth are crucial for preventing burnout and achieving long-term success.Thanks for joining us on this episode of the Built for the Trades Podcast. I hope the insights and strategies we discussed help you tackle burnout and elevate your leadership skills. Remember, by investing in yourself and your team, you pave the way for lasting success. Until next time, keep leading with purpose and passion!
-
Overview
Welcome to the Built for the Trades Podcast! Lets explore how embracing failure can pave the way to success. Drawing from over five years of coaching various trades companies, they emphasize that overcoming fear of failure and taking calculated risks are essential for growth. By sharing practical steps to move through failure, they aim to help entrepreneurs develop resilience and achieve their business goals.
DiscussionsReflect and Analyze: Take time to understand why the failure occurred by examining contributing factors and decisions.
Extract Key Lessons: Identify specific lessons learned and consider how to apply them to future situations for better outcomes.
Implement Changes: Use insights gained to make concrete adjustments to strategies, communication, and goals to enhance future performance.As we wrap up today’s episode, remember that embracing failure is not about avoiding mistakes but about learning and growing from them. By reflecting on your setbacks, extracting valuable lessons, and implementing changes, you pave the way for future success. Keep pushing forward, stay resilient, and don’t forget to share this podcast with others who could benefit from these insights.
-
Overview
Welcome to the Built for the Trades Podcast! In this episode, we dive into strategies for driving sales within your team, particularly in the trades industry. While systems and processes are essential, we must remember that consistent sales growth is key, and this often comes from fostering competition, fun, and team interaction. We'll explore three key areas to focus on: shifting the mindset from selling to serving, committing to regular and positive training sessions, and incorporating healthy competition to drive the results you want. Whether you’re managing home service technicians or any sales team, this episode is packed with actionable insights to help you lead more effectively.
DiscussionsMindset Shift: Changing the focus from selling to serving customers, which helps technicians feel more comfortable and confident in offering additional services.Consistent Training: Committing to regular, positive training sessions that focus on one new topic each week to build skills and confidence without overwhelming the team.Competition: Implementing gamification and healthy competition within the team to drive desired behaviors and sales outcomes.As we wrap up today’s episode, remember that driving sales in your team starts with shifting mindsets, committing to consistent training, and fostering a spirit of healthy competition. By focusing on these areas, you'll not only see an increase in sales but also build a stronger, more engaged team. Keep serving, keep growing, and keep leading your business to success.
-
Overview
Welcome to the Built for the Trades Podcast! In this episode we're diving into three powerful steps to cultivate success in the team members you lead. At Built for the Trades, we believe that leadership isn't just a position—it's who you are. Whether you own a business, manage a business, or simply want to grow as a leader, you're in the right place. Today, we'll cover three key areas: anticipate it, articulate it, and reinforce it. I'll share lessons learned from my own career, like how I limited a technician's growth by not believing in his potential. Remember, your team will only rise to the level of your expectations. So let's dive in and learn how to set ambitious goals, communicate confidence, and consistently support our team's success.
DiscussionsAnticipate Success: Discuss the importance of having a positive and ambitious outlook for your team members. Explain how leaders' expectations can influence the performance and growth of their team.
Articulate Confidence: Highlight the power of verbalizing belief in your team's abilities. Share strategies for effectively communicating confidence and setting clear expectations.
Reinforce Consistently: Emphasize the need for ongoing support and encouragement. Discuss the value of regular one-on-one meetings and consistent reinforcement to maintain and elevate team performance.Leadership is all about the mindset and actions you bring to the table. Remember, anticipate the success of your team members, articulate your confidence in them, and consistently reinforce those positive expectations. By doing so, you'll not only elevate their performance but also foster a culture of growth and achievement within your organization. Thank you for tuning in to the Built for the Trades Podcast. If you found value in today's episode, please like, share, and subscribe. And if you know someone who could benefit from these insights, don't hesitate to share this podcast with them. I'm Dan Dowie, and I'll see you next time—let's continue to grow together!
-
OverviewWelcome to the Built for the Trades Podcast! In this episode we're diving into a common leadership dilemma: choosing between two positive options when setting goals for your team. I'll share five steps to help you make decisive decisions and set the right path for your organization's next quarter. Let's get started on navigating these choices and focusing on achieving progress over perfection!
Discussions Seek Input from Others: Gather perspectives from mentors, coaches, and respected colleagues. Consider Delegation: Assess which option allows for more delegation and leadership elevation. Prioritize Customer-Centric Options: Choose the option that best serves your customers' needs. Align with Your Organization's Purpose: Ensure the chosen path aligns with your long-term vision and goals. Emphasize Progress Over Perfection: Focus on empowering your team and achieving steady progress.Remember, leadership isn't just about making the right choices; it's about empowering those around you and staying true to your organization's vision. If you enjoyed this episode, please like, subscribe, and share it with someone who might benefit from these insights. Thanks for tuning in, and I'll see you next time on the Built for the Trades Podcast. Keep striving for progress over perfection!
-
Overview
Welcome to the Built for the Trades Podcast! In this episode of the Built for the Trades Podcast, we dive into the crucial role of building genuine relationships with your team members. Discover how fostering these connections not only enhances team cohesion but also transforms employees from merely doing their jobs to truly wanting to work with you. We'll explore practical strategies for relationship-building, including the Golden Rule and the Platinum Rule, and highlight how personalized interactions can drive a more motivated and engaged workforce.
Discussions The Importance of Relationship-Building in Leadership: How cultivating genuine connections with team members enhances team dynamics and drives productivity. Transitioning from Positional Leadership to Relational Leadership: Moving beyond mere authority to inspire and engage employees through meaningful interactions. Practical Strategies for Building Strong Team Relationships: Effective methods for getting to know your team members and fostering a supportive work environment. The Golden Rule vs. the Platinum Rule in Leadership: Understanding and applying these principles to improve communication and leadership effectiveness. Utilizing Personality Assessments for Better Team Management: How tools like the Enneagram and DISC assessments can help you connect with and lead your team more effectively.Remember that true leadership goes beyond just managing tasks—it’s about building meaningful relationships with your team. Investing time and effort into understanding and connecting with your team members can transform your work environment and enhance your leadership impact. Thanks for tuning in, and don’t forget to like, subscribe, and share this episode with others who can benefit from these insights. We look forward to seeing you in the next episode as we continue our journey of growth and leadership together.
-
Overview
Welcome to the Built for the Trades Podcast! In this episode, we're diving deep into a crucial aspect of leadership: integrity. Imagine a pivotal moment in a project where a shortcut could save time and money but compromise quality—what would you do? Integrity isn't just a buzzword; it's the bedrock of trust, relationships, and exceptional teams, guiding us to do what's right even when it's tough.
Discussions What does integrity mean in the context of leadership, and how does it differentiate a good leader from a great one?
Share stories from the field as a technician and a leader where integrity was tested, and discuss the impact of choosing integrity over shortcuts in those situations.
How does consistent integrity foster trust within a team, and what are examples of how integrity strengthens relationships and commitment among team members?
Discuss common challenges leaders face in maintaining integrity and strategies for committing to integrity daily, especially when it’s inconvenient or difficult.
Explore how integrity-driven decisions benefit the business in the long run and discuss the role of integrity in building a strong company culture and reputation.Through real-life stories and challenges, we've seen how integrity not only builds a strong company culture but also drives long-term success. Let's commit to embodying integrity daily, making principled decisions, and inspiring our teams by doing what's right. Don't forget to subscribe, like this video, and check out our sponsor, Project2Payment, for innovative solutions in estimating and invoicing for trades businesses.
-
Overview
Welcome to the Built for the Trades Podcast! In this episode, let's talk about why staying current with plumbing standards is crucial for business leaders. It's about legal compliance, team safety, and delivering top-notch service. Join organizations like PHCC, invest in training, and follow industry trends. These steps ensure professionalism and customer trust. Thanks to our sponsor, Project to Payment, offering a free three-month trial for Built for the Trades listeners. Like, subscribe, and share with other plumbing pros. Stay tuned for more insights!
Discussions Legal Compliance and Professionalism: How important is it for plumbing businesses to stay updated with industry regulations and standards? What are the potential consequences of non-compliance? Team Safety: Why should business owners prioritize team safety on the job? What measures can be implemented to ensure OSHA compliance and protect team members? Customer Experience: How does knowledge of plumbing standards enhance the overall customer experience? Can you share examples of how professionalism in service delivery impacts client satisfaction? Professional Development: Why is ongoing education and training essential for business leaders in the plumbing industry? What resources or organizations do you find most valuable for staying informed and improving leadership skills? Industry Trends: How do advancements in plumbing technology and techniques influence business strategies? What steps can businesses take to adapt to these changes effectively? Building a Culture of Compliance: What role does leadership play in fostering a culture of compliance within a plumbing business? How can leaders inspire their teams to prioritize regulatory adherence and professionalism? Sponsorship and Support: How can partnerships with industry-specific software like Project to Payment benefit plumbing businesses? What other tools or resources have been instrumental in streamlining operations and enhancing service quality?Staying ahead in the plumbing industry isn't just about fixing pipes—it's about staying compliant, ensuring safety, and delivering exceptional service. By committing to ongoing education, embracing industry standards, and prioritizing professionalism, you not only protect your team and clients but also elevate your business's reputation. Remember, leadership starts with staying informed and leading by example. Embrace these principles, invest in your team's development, and watch your plumbing business thrive. Stay tuned for more insights and tips to help you build and grow your business effectively.
-
Overview
Welcome to the Built for the Trades Podcast! In this episode, we dive into the critical decision of offering emergency plumbing services. We emphasize that providing halfway measures can damage customer trust and harm your business more than help it. To ensure you're prepared to handle emergencies with speed and professionalism, we present a comprehensive checklist. This guide covers everything from team training and dispatch systems to customer interactions and post-repair protocols, setting your business up for success in emergency situations.
Discussions Prepare Your Team: Train employees in emergency skills and customer service, and create clear emergency protocols. Efficient Dispatch System: Maintain a 24/7 emergency hotline and use GPS tracking for quick plumber dispatch. Professional Customer Interaction: Answer emergency calls quickly and courteously, and gather essential details about the issue. Emergency Kit and Equipment: Keep vehicles stocked with necessary tools and parts, and have specialty tools for rare but critical repairs. On-Site Professionalism: Technicians wear uniforms and carry ID, and follow safety protocols to protect everyone. Effective Communication: Clearly explain the problem and solution, and provide upfront and transparent pricing. Efficient Problem Resolution: Quickly identify the root cause of the problem, and perform repairs efficiently with high quality. Post-Repair Protocols: Clean up the work area thoroughly, and follow up with the customer to ensure satisfaction. Documentation and Record-Keeping: Keep detailed records of all emergency calls, and provide necessary documentation for insurance claims. Continuous Improvement: Collect customer feedback for improvement, and regularly train your team on new techniques and technologies.By following these guidelines, you can ensure your plumbing business is fully prepared to handle emergency situations with speed and professionalism. This not only enhances customer satisfaction but also builds trust and boosts your business reputation. Stay committed to continuous improvement and high standards to stand out as a reliable emergency plumbing service provider.strategies and insights as we delve deeper into optimizing operations and achieving excellence within the plumbing industry.
-
Overview
Welcome to the Built for the Trades Podcast! In today's episode, we delve into the critical importance of effective onboarding practices for plumbing technicians. Unlike the rushed hiring processes prevalent in the industry, where minimal qualifications suffice, we explore how thorough screening, clear expectations, and comprehensive support from day one can significantly enhance technician success rates. By implementing these practices, plumbing companies not only mitigate risks like customer theft but also foster a culture of professionalism and growth. Join us as we uncover the essential elements that ensure technicians are well-prepared and supported, driving superior performance and customer satisfaction in the plumbing sector.
Discussions Thorough Screening: Background checks, drug tests, and reference calls help in hiring technicians who align with the company's values and standards. Preparation: Notify both the team and the new hire in writing, and prepare a checklist for essential items like technology, equipment, and uniforms. Clear Expectations: Define roles and responsibilities clearly in writing to avoid confusion and set the technician up for success. Ongoing Support: Regular reviews of the Position Agreement ensure that the technician understands their role and continues to grow within the company.Effective onboarding for plumbing technicians underscores the importance of investing in thorough preparation and continuous support to cultivate a successful workforce. Emphasizing clear communication, comprehensive training, and a supportive environment enables plumbing companies to enhance service quality and secure sustained success. Stay tuned for more strategies and insights as we delve deeper into optimizing operations and achieving excellence within the plumbing industry.
- Mostrar mais
