Episódios
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On this special episode we’re honoring the memory of world class hotelier Harris Rosen, who passed away yesterday at age 85. He joined us a few times on No Vacancy, but my first interview with him was back in 2017 when we were audio only. It was episode #43 for those wanting to hear the entire show that does not include Mr. Rosen.
I chose this show because it focuses on his history, success and philanthropy. He may be the most renowned figure in the Orlando hospitality industry who has significantly shaped that market’s hotel landscape.
We discuss his incredible career, starting with his instrumental role in developing Walt Disney World's Contemporary Resort and Polynesian Village Resort. Discover how his innovative ideas and relentless focus on operational efficiency contributed to the success of these iconic properties.
He shares his experiences from working at Disney to becoming an independent hotelier in 1974. Learn about the challenges he faced, the strategies he employed, and the remarkable growth of Rosen Hotels on International Drive. Harris also reveals some of his unique contributions, such as the "chirping" telephones at the Polynesian Village Resort and the creation of Disney's central reservation office.
Rosen also shares heartwarming stories of kindness, the growth of his hotel portfolio, and his decision to focus solely on the Orlando area. He also discusses the development of the Shingle Creek Resort, his dream resort property, and future expansion plans.
Harris also opens up about his dedication to his associates, treating them like family and offering comprehensive healthcare, free college tuition, and more. Learn about his philanthropic efforts through the Rosen Foundation, which has transformed underserved communities by providing free preschool and college education.
Don't miss this captivating conversation filled with insights and anecdotes from one of the most influential figures in the hospitality industry. May this amazing man rest in peace.
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#NoVacancyPodcast #HarrisRosen #GlennHausman #OrlandoHotels #HospitalityIndustry #DisneyHotels #PolynesianVillageResort #ContemporaryResort #HotelDevelopment #RosenHotels #InternationalDrive #Hotelier #HospitalityInsights #Travel #HotelManagement #HospitalityInnovation #ExclusiveInterview
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In this bonus episode I chat with Bruce Ford, SVP at Lodging Econometrics, about the latest global pipeline numbers. We’re exploring hotel development trends across various regions, including Europe, the Middle East, India, China, and here in the USA.
From Romania's emerging market to Israel's active pipeline and the evolving landscape of hotel conversions in Europe and new builds in the Middle East, Bruce provides a comprehensive overview of the current state and future prospects of the global hotel industry.
Key Points:
• Romania's Growth 🌍: Discussing the significant pipeline growth in Romania, including both resort areas and Bucharest.
• Full-Service Projects in Europe 🏨: Insights into new full-service hotel projects across Europe, with notable mentions of Israel's booming pipeline.
• Conversion Market Trends 🔄: Exploring the increase in hotel conversions in Europe and how it's becoming a significant trend.
• Challenges and Opportunities 🚧: Addressing the complexities of hotel development in diverse regions and the shift towards more third-party management companies.
• Middle East Developments 🌟: Highlighting the ambitious hotel projects in the Middle East and the phased approach to building new neighborhoods and city sections.
• India's Tourism Boom: Discussing the rapid growth in India's hotel market, with over 600 projects in the pipeline and major global brands entering the market.
• China's Unique Market: Insights into China's hotel development, including the challenges during the pandemic and the current state of over 500,000 rooms under construction.
• Expanding Asian Markets 🌏: Highlighting the record pipeline outside of China in Asia, with notable developments in Japan, Malaysia, Indonesia, and Vietnam.
• Mexico's Hospitality Resilience: Exploring Mexico's strong hospitality market during the pandemic and new developments, including the Tulum Airport and train line boosting tourism and hotel investments.
• Southern California's Renaissance 🏨: Insights into the rebranding and development boom in Southern California, particularly Palm Springs.
• Impact of Population Shifts 📊: Analysis of how population movements are influencing hotel investments and developments.
• Trends in Hotel Conversions 🔄: The rising trend of hotel conversions in various regions to meet new market demands.
• 2025 Outlook and Predictions 🔮: Expectations for new construction, deals, renovations, and rebrandings in 2025. -
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Chris Green is back to talk about what he's been up to in retirement, how he's been staying connected to the industry, what he feels 2025 will bring, and more! This is an episode you have to see.
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Big show today as we have Brad LeBlanc, Chief Development Officer and Amy Hulbert, VP, Boutique and Upscale Brands of BWH Hotels. We're talking soft brand development and more!
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Today I am chatting with Ankit Panchal from Macrotech, he’s a seasoned hotelier who’s managed multiple properties.
We’re focused on how Macrotech is pushing innovation in the hotel industry with advanced AI-driven solutions, from keyless entry systems to efficient front desk operations.
• AI-Driven Innovation: Learn how Macrotech’s AI solutions are enhancing the guest experience and operational efficiency.
• Sustainable Smart Locks: Discover the keyless lock system with QR code functionality, saving $700+ monthly on key replacements and reducing plastic waste.
• Live Monitoring for Hoteliers: Macrotech’s smart locks and Wi-Fi solutions provide real-time access for property managers, enhancing security and guest satisfaction.
• Plug & Play Wi-Fi: Streamlined installation and live connectivity tracking make Wi-Fi management seamless.
• ID Scanners with OCR: Speed up check-in with optical character recognition, eliminating tedious manual data entry.
• AI-Enhanced Phone System: Handle guest requests and FAQs with virtual agents, freeing staff to focus on personal guest interactions.
• Interactive Check-in Kiosks: Offer self-check-in options while still connecting guests to live support for a smooth, friction-free experience.
Dive into the ways Macrotech is reshaping the hospitality landscape and the exciting potential AI holds for the future of hotels. 🌍✨
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Michael Koch, Co-Founder and CEO of The Michael Koch Group, joins to talk about how his company is changing the real estate landscape through cutting-edge physical and digital experiences. They've created spaces such as Apple Stores and Ritz-Carltons.
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In a recent study hospitality was shown to have the highest rates of addiction across any industry. Cesar Wurm is back to share his struggle with addiction and how he has overcome them. He is aiming to help other people struggling with his book "The Powers of Addiction: Finding Freedom in Recovery"
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How are client experiences curated across different industries? How can the brand experience and market positioning be effectively reflected? What are the key ingredients for a successful client experience? Jochen De Peuter, from EHL Advisory services, is here to answer these questions and more for a jam packed show.
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One thing every hotel wants to do is create a positive, memorable experience for their guests. Every hotel has its unique challenges to accomplish this goal. Ashley Ewing Parrott, Principal at AEP Hospitality Consulting & The Saturday Crowd, has helped hotels accomplish just that and she is here to share some of her tips.
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Are interest rate cuts about to shake up the hotel industry? Our latest podcast dives deep into this hot topic with Anthony and Glenn!
📉 Here’s a taste of what we discussed:
Will a half-percent rate cut really change the game for hotels? How are rate cuts greasing the wheels for hotel deals and lending opportunities?
As we approach 2025, why are rising salaries, taxes, and expenses concerning hotel owners? The big question: What happens if transient demand softens, while group business thrives? 🏨 💡
Plus, we share thoughts on the future of flexible working models in hotels and how smart hoteliers are keeping talent by offering work-life balance. 🌍💼
Tune in to hear: Real insights on hotel profitability trends Expert takes on recession fears and what rate cuts signal for the industry Hilarious banter on headlamps, mine exploration, and a few pith helmet jokes! 😆🪖 📅
Watch now on YouTube & LinkedIn! Don't miss out on valuable strategies and the latest industry forecasts.
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Designer Paul Bishop shares his expertise on creating unforgettable hospitality experiences. From his work in Dubai's iconic developments to his latest projects, Paul discusses the power of design in shaping memorable guest journeys. Discover how he blends creativity, functionality, and storytelling to craft unique and captivating spaces. Learn about the latest trends in hotel design, the importance of immersive experiences, and the challenges and opportunities in the evolving hospitality landscape.
Main Points: The role of design in creating memorable hospitality experiences Insights into Paul Bishop's career and work in Dubai and beyond The importance of balancing functionality and aesthetics The impact of immersive experiences on guest satisfaction Trends and challenges in the contemporary hospitality design landscape#hospitalitydesign #hoteldesign #designinspiration #travel #tourism #hospitality #interiordesign #experienceeconomy #innovation #creativity #Dubai #designthinking
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Mike Stengel is back and he brings the new GM for the Gaylord Pacific Resort & Convention Center to talk about all the amazing things happening with this project.
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Ignore vegans at your peril!!! Today we discuss the vegan cuisine trend in the hospitality industry. Meredith Marin, CEO of Vegan Hospitality, shares insights on how hotels can boost profitability and enhance sustainability by offering plant-based menu options.
Learn about the importance of menu engineering, overcoming guest hesitations, and creating a seamless dining experience for all guests.
Key Points:
The rise of vegan cuisine as a profitable and sustainable trend in hospitality. How Resorts World in Las Vegas set a precedent with its plant-based restaurant, Crossroads Kitchen. The connection between sustainability and plant-based food, focusing on lower carbon emissions. Strategies for integrating vegan options into existing menus without compromising on taste or guest experience. The importance of training staff to understand and effectively communicate vegan options. How offering plant-based dishes can attract a wider audience, including traditional meat eaters. Overcoming the "veto vote" where one vegan guest influences the choice of dining venue for an entire group. The role of strategic planning in successfully implementing plant-based menus in hotels. -
It’s RFP (Request for Proposal) season! Cesar Wurm, VP of Commercial and Premium Brands at IHG joins us to explore crucial topics you need to know to maximize success with group business.
Main Points:
Understanding RFP Season: What it is, why it matters, and how it impacts the hospitality industry. Market Projections: Cesar discusses the anticipated 2-3% growth in the coming year and the factors influencing these projections. Customer Sentiment: How the general sentiment in the hospitality industry is surprisingly positive despite economic uncertainties. Impact of Work-from-Home: The role hybrid work models play in driving group business and the demand for meeting spaces in hotels. Evolution of RFP Processes: A look at how RFPs have evolved from static to dynamic pricing models and the importance of total revenue yield management. Sustainability and Well-being: Increasing focus on sustainability, well-being, and how these factors are becoming critical in RFP considerations. -
Shane Green, Founder and President of SGEi, talks about how to inspire people and companies to move beyond the mundane and out of status quo to exceed the expectations of their employees and customers. What are ways that organizations can attract the right talent, retain that talent, and wow the customer?
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Discover the secrets behind the success of LivAway Suites, an innovative upscale economy extended stay hotel. In this episode, COO Kevin Dailey and I explore the brand's unique approach to guest experience, technology integration, and property design.
Learn how LivAway Suites is redefining the extended stay market with its focus on essential amenities, efficient operations, and strategic expansion plans. From check-in kiosks to smart parcel lockers, this episode reveals the cutting-edge features defining LivAway Suites.
Main Points:
• Introduction to LivAway Suites, an upscale economy extended stay hotel
• Focus on guest needs over wants
• Technology integration for enhanced guest experience and operational efficiency
• Unique property design and layout for optimal guest comfort
• Expansion plans and franchising strategy
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We discuss current trends and challenges in the hospitality industry with Mitch Patel, CEO of Vision Hospitality Group, focusing on the rise of extended stay hotels, innovative development strategies, and the importance of creating memorable guest experiences.
Mitch shares his expertise on:
Extended Stay Success: Why extended stay properties have become a "darling" of the industry, and how Vision Hospitality has leveraged this trend.
Development Challenges: Navigating construction cost volatility, labor shortages, and high interest rates in today's hotel development landscape.
Lifestyle Select Service Hotels: The growing popularity of lifestyle select service hotels, combining boutique elements with efficient business models.
Experiential Design: How hotels are prioritizing memorable guest experiences, from room design to public space activation.
Profitability Beyond Room Rates: Innovative strategies to boost profit per available customer through food and beverage, rooftop bars, and more.
This episode offers valuable insights for hospitality professionals, developers, and anyone interested in the future of hotel design and operations.
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Today we discuss the current state of the hospitality industry, including challenges and opportunities in the market. Ryan Bosch, Principal of Arriba Capital, Glenn and Anthony discuss impact of interest rates on hotel deals, the evolving lending landscape, and insights into the booming extended stay sector. Discover strategies for securing financing, common pitfalls to avoid, and expert advice on navigating the complex world of hotel investment.
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Dive into the world of immersive experiences and the future of themed entertainment with this episode. Join myself and Suzanne Bagnera, PhD, CHA as we sit down with Ryan A. Harmon, President and Chief Creative Officer of Zeitgeist Design & Production, to discuss the evolution and innovation in theme parks, hotels, and more. Discover the trends, stories, and creative processes that make experiences unforgettable.
Key Highlights:
• Creative Leadership: Insights from Ryan Harmon on leading creative projects at Zeitgeist Design and Production.
• The Evolution of Theme Parks: Discussion on the current golden age of theme parks, including global expansions and major new developments like Epic Universe in Orlando.
• Experience Economy: The shift towards immersive experiences in the post-Great Recession era and the rising demand for real-world escapism.
• The Role of Emotions: The importance of evoking emotions in themed entertainment, from theme parks to retail environments.
• Innovative Concepts: The idea of creating unique experiences like a haunted hotel and the integration of themed rooms in parks and other entertainment venues.
• The Future of Hotels: How hotels can enhance guest experiences through themed environments and storytelling.
• Behind the Scenes: A look at the creative process behind major attractions, including dark rides and themed retail centers.
• Global Projects: A showcase of Zeitgeist’s work around the world and the unique challenges and opportunities in different markets.
Tune in to explore how creativity, storytelling, and a deep understanding of audience desires drive the world of themed entertainment. Whether you're a theme park enthusiast, hotel developer, or simply curious about the industry, this episode offers valuable insights and inspiration.
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Today we’re seeing how one amazing couple – Karie Brittano and Julian Brittano -- is bringing their dream project to life, with a little help from Choice Hotels International's John Lancaster.
This episode covers:
Supporting Owners Access and Representation (SOAR) Program: Transitioning from the Emerging Markets Program to a new initiative focused on providing education and opportunities for aspiring hotel owners, particularly from underrepresented groups.
Educational Initiatives: Insights into a comprehensive program that educates participants on hotel ownership, franchising, and representation.
Guest Speakers: Meet Karie and Julian Brittano, passionate entrepreneurs with backgrounds in construction and hospitality, who share their journey into hotel ownership.
Community Engagement: Discussion on forming partnerships with local communities, including working with the town of South Boston, Virginia, to revitalize historic properties.
Public-Private Partnerships: The unique dynamics and benefits of working with local governments and municipalities to foster community development.
Brand Affiliation: Their decision to join the Ascend Collection, a soft brand that offers the flexibility of independent branding alongside the support of a major franchise.
Overcoming Challenges: Navigating the complexities of financing, historic tax credits, and project management in the hospitality industry.
Future Vision: Plans to continue community engagement and expand their hotel brand, "The Rook," to new locations.
Tune in to hear how Karie and Julian Brittano, along with their partners, are paving new pathways in the hotel industry, creating opportunities, and making meaningful community impacts.
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