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It’s not uncommon for us to ignore the impact of poor UX on our daily routine. A poorly designed app might make us miss a bus. A poorly designed door might make us look foolish. Often the effort required to right the wrong outweighs the cost. But in the case of education, a poorly designed experience has left millions of students disenfranchised, the nation with $1.5 Trillion in growing student loan debt, and employers with under-qualified candidates in the workforce. In this episode, we speak with four influencers who are fighting the battle on all fronts. In Discovery, they describe a problem that stretches from primary school, thru college, and right into the workplace. In Definition, we’ll isolate the players and their challenges. And finally, in Ideation, we’ll look at some ways to improve the UX of education in the future.
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In this episode of Ideate we’ll be exploring the way we book flights, those dehumanizing TSA checkpoints, the contrast of airport lounges, and a love story from Alaska Airlines. What’s lead to the current experience? And what can we learn from our experience to make better experiences tomorrow?
0:00 - A few personal stories
4:10 - The first step of air travel
11:00 - The Cunning and Mighty TSA
21:50 - The lure of the lounges
25:00 - What do the airlines want for travelers?
30:40 - Takeaways
https://twitter.com/ideateTeam -
How can a car that costs $50,000 have such a terrible User Experience? How did we get here? Who has some ideas? And when will things get better?
https://twitter.com/ideateTeam -
TV - How could it improve?
Episode 2 Show Notes
Why has the television viewing experience become so fragmented? What has led to the state of the way things are? Where is the TV experience headed? This episode we explore these questions and more. The answers proved to be more complex than we were expecting, they include power struggle, patents, and Artificial Intelligence.
0:00 - Intro The state of the television viewing experience
0:05 - Jim Gaffiigan https://www.youtube.com/watch?v=Y21_ABDfNPg
1:50 - Tv shows cost a lot to produce, more than ever http://variety.com/2017/tv/news/tv-series-budgets-costs-rising-peak-tv-1202570158/
2:25 - The cost of advertising http://adage.com/article/news/costs-ad-prices-tv-mobile-billboards/297928/
2:45 - The Geico television show Cavemen https://en.wikipedia.org/wiki/Cavemen_(TV_series)
3:20 - 30 Rock Snapple product placement https://www.youtube.com/watch?v=b9hepxidZyo
4:00 - Lore podcast and Amazon prime tv series by Aaron Mahnke http://www.lorepodcast.com
4:20 - Game of Thrones season 7 pirating http://www.businessinsider.com/game-of-thrones-season-7-pirated-1-billion-times-torrents-streaming-muso-2017-9
9:00 - TV Guide Patent https://www.google.com/patents/US6396546?dq=6396546&hl=en&sa=X&ved=0ahUKEwj9vtS1msfXAhVCZCYKHUEgBCsQ6AEIKDAA
10:25 - Youtube TV review https://www.youtube.com/watch?v=_bC6HvS-ou4&feature=youtu.be&t=627
12:30 - The Onion’s new Netflix browsing service https://www.theonion.com/netflix-introduces-new-browse-endlessly-plan-1819595604
20:15 - “Why are remotes so awful?” on Slate.com http://www.slate.com/articles/life/design/2012/06/the_history_of_the_remote_control_why_are_they_so_awful_.html
22:35 - Logitech Harmony remote https://www.amazon.com/dp/B014PDFP9S/ref=sspa_dk_detail_0?psc=1
23:20 - HDMI CNC (Consumer Electronics Control) https://en.wikipedia.org/wiki/Consumer_Electronics_Control
Twitter account: https://twitter.com/ideateTeam -
Ideate.
Credit Card Terminals: “Screaming children… beating the terminal with bats.”
Show Notes
0:00 - Intro
1:00 - Street Interviews
2:30 - Why do we have to sign? https://twitter.com/marblefaun/status/920115293556477952
7:20 - Why aren't mobile payments sweet? https://twitter.com/jarlivingston/status/920298670444220417
11:30 - Standardization why are there so many payment terminals and how are companies like square and paypal able to make better terminal experiences https://twitter.com/justins_os/status/920118532762951680
18:15 - What’s the cost to update these POS systems?
20:15 - Touchscreen vs physical buttons, which is better?
21:55 - Titular Line
24:10 - Consistency of user experience, why so varied?
25:50 - Can user account profile be actually worth something?
27:50 - Why do we still use paper receipts?
29:35 - User Experience principles Edward Rolf Tufte
https://en.wikipedia.org/wiki/Edward_Tufte
32:20 - What can we learn from the way other countries handle payments? https://www.nytimes.com/2017/07/16/business/china-cash-smartphone-payments.html
34:20 - Our suggestions on what we would like to see different in the next few years
Twitter handles:
Podcast
@ideateTeam
https://twitter.com/ideateTeam
Paul
@pbredenberg
https://twitter.com/pbredenberg
Hiromi
@halfwintr
https://twitter.com/halfwintr
Rob
@robfottf
https://twitter.com/robfottf
And soon… Aaron
@AdPlusVerb
https://twitter.com/adplusverb -
Trailer by TSG - user experience design - human centered design thinking - ux - ui - product design -
