Episódios
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My related backgroundImportance of Sales Role with Group BusinessWho is your group customer?Who are the attendees?Role of each department in servicing the groupImportance of Revenue Generation from Meetings & EventsVolume Transient Business unique situation
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• How to develop a curious mind … being technology curious
Explore Property Management Systems (PMS)Utilize Customer Relationship Management (CRM) Software Engage with Revenue Management ToolsDigital Communication ToolsSocial Media and Online Reputation ManagementMobile and Contactless Services
• 6 different areas to explore and what to look for -
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My background on the topicGuestsInternational guests (USA context)International guests (Asian context)Colleagues Language spoken by majority of the staff is different from yoursSolutions to make it easierUsing Translation AppsLearning conversational language
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•Introduction
•Importance of Complaints
•Why Guests Complain
•Importance of a Service Recovery Process
•Most Difficult Guests
•Learning Solutions -
I recommend you start by listening to this episode as it will better prepare you for how to maximize the podcast benefit to you.
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Agenda for this episode
Purpose of an InternshipHow long is your internship?Paid or Unpaid Dilemma COVID Implications -
Agenda for this episode
ResourcesIdentifying opportunitiesRotationsPaid or Unpaid Dilemma -
Agenda for this episode:
•People Relevance Impact•What to Observe
•Need for Change of Perspective
•Internship Observations – People and the Company
•Customer Experience
•Employee Role - Empowerment
•Personality Types
•Observing Leadership
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Agenda for this episode
Connection to the Internship Learning ContinuumProgression to the ReflectionWritten ReflectionVisual ReflectionCreating a Portfolio Career – Flux Superpower -
Agenda for this episode
Introducing the Internship Learning Continuum – 3 StagesOperations StageManagement Stage Business StageIdeal Internship Course/Module StructureAfterward -
Agenda for this episode
Championing InnovationNarrowing the Focus of InnovationProcess for Identifying Opportunities – 3 Ws of InnovationMeeting and Events – Before, During and AfterHotel technology
