Episódios
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In this episode of The Operations Mastery Podcast, host Nick Verity sits down with Holli Wertheimer, CEO of Corporate Coalition, a prominent nonprofit based in Chicago. With a background in management consulting and supply chain management, Holli brings a wealth of experience to her role, having previously worked with major firms like PwC. She shares her journey of transitioning from industrial manufacturing to the nonprofit sector, driven by a desire to make a meaningful impact following the devastation of Hurricane Harvey in her hometown of Houston. Holli discusses the mission of Corporate Coalition, which focuses on addressing historical racial and economic disparities in Chicago. Through innovative initiatives like fair chance hiring, equitable procurement practices, and strategic investments in under-resourced communities, Corporate Coalition aims to create tangible change and foster inclusive growth. Holli highlights success stories of corporations like J.P. Morgan and Discover, who have implemented transformative practices resulting in social impact and business success. She emphasizes the importance of collaboration, relationship-building, and leveraging collective action to drive positive change. As the conversation concludes, Holli encourages listeners to explore ways to contribute to social equity in their organizations and communities, underscoring the power of small actions to effect meaningful change.
Links And Resources:
Corporate Coalition of ChicagoHolli Wertheimer on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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In this episode of The Operations Mastery Podcast, host Nick Verity sits down with Tracy Wilson, the COO of CleanTurn, one of Ohio's leading commercial cleaning companies. Tracy shares insights into CleanTurn's core services, specializing in janitorial services for businesses across various industries. What sets CleanTurn apart is its commitment to providing second-chance employment, offering opportunities for individuals with backgrounds that may hinder their job prospects elsewhere. Tracy discusses the hiring process, emphasizing group interviews and supportive training programs aimed at empowering employees. She delves into the operational challenges of managing a large-scale cleaning operation, highlighting the importance of effective communication, robust scheduling systems, and a cohesive team structure. As CleanTurn's eyes expansion beyond Central Ohio, Tracy emphasizes the significance of building a strong foundation before scaling, stressing the importance of having the right people, processes, and communication in place. Through Tracy's insights, listeners gain valuable lessons on fostering inclusivity, driving operational excellence, and building businesses with a social impact.
Links And Resources:
CleanTurnTracy Wilson on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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In this episode of The Operations Mastery Podcast, Nick Verity interviews Kristine Bill, the COO of Playmaker, a major player in online publishing and sports media. Kristine shares insights into Playmaker's evolution from a startup focusing on Snapchat to a diversified sports media publishing company with a significant presence on various social platforms. She discusses the challenges of scaling operations, managing content creators, and navigating the complexities of monetization in a rapidly changing digital landscape. Kristine also reflects on her journey into operations management within the sports media industry and offers advice for those interested in pursuing similar career paths. They explore topics such as the impact of sports betting regulations on the industry, the importance of authenticity in athlete-driven content, and the future of podcasting in sports media. Tune in for a deep dive into the world of sports media operations and the strategies behind Playmaker's success.
Links And Resources:
PlaymakerKristine Bill on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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Welcome to The Operations Mastery Podcast! In this episode, Nick Verity sits down with Matthew J. Low, COO of Hoyle, Tanner, for an insightful discussion on navigating the world of civil engineering and operations management. Hoyle, Tanner boasts 50 years of experience in the field, with a portfolio spanning over 13,000 projects, primarily in transportation, infrastructure, water resources, and land development. Matthew shares the firm's journey, emphasizing operational effectiveness oversize and maximizing team utilization and efficiency to deliver value to clients. Through smart hiring practices and a commitment to continuous improvement, Hoyle, Tanner has seen significant profitability growth. The conversation delves into the challenges of project management and client relations, highlighting the critical role of effective communication and strategic client selection. Matthew also discusses the firm's proactive approach to embracing technology, particularly AI and data management, to meet evolving industry demands. Tune in for valuable insights and practical advice on navigating the complexities of operations management in civil engineering.
Links And Resources:
Hoyle, Tanner & Associates, Inc.Matthew Low on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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Cody Schneider is a serial entrepreneur and expert in AI-powered content marketing, who discussed his exact strategies for automatically turning audio or video into blogs, newsletters and social media posts. He emphasized that up to 80% of these workflows can be automated, including tasks such as keyword clustering, article structuring, and writing. Cody highlighted the role of AI in augmenting marketing teams and increasing productivity, and shared insights on his company's use of AI tools for content repurposing and customer support.
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In this episode of The Operations Mastery Podcast, host Nick Verity sits down with Jackson Calame, the founder and CEO of First Class Business and Vision Pros. Jackson shares insights into his journey and the evolution of his vision-driven business. He emphasizes meeting people where they're at and helping entrepreneurs become market leaders while focusing on holistic growth. Jackson discusses his unique approach to creating a welcoming and respectful environment for clients and team members alike, drawing inspiration from elite sports coaches and historical figures. He also unveils a new initiative aimed at bridging the economic gap between North and South America, sharing his passion for empowering individuals through education and opportunity. Throughout the conversation, Jackson challenges conventional business practices, encouraging entrepreneurs to stay true to their vision and prioritize integrity over external pressures. The episode concludes with valuable advice for business owners on nurturing their vision and leveraging their unique strengths.
Links And Resources:
First Class BusinessJackson Calame on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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In this episode of The Operations Master Podcast, host Nick Verity sits down with Guy Carney, the COO of Pizza Patrón, to delve into Carney's extensive background in scaling restaurant and hospitality chains. Carney shares insights from his journey, beginning with his first job at California Pizza Kitchen and his subsequent roles in various restaurant brands. He emphasizes the importance of people management, highlighting the value of instilling core values, fostering a culture of pride and accountability, and implementing operational absolutes to ensure consistent quality across locations. Carney discusses the challenges of scaling operations, including managing absenteeism and poor performers, and underscores the significance of training and development programs in reducing turnover and enhancing profitability. He also touches on the role of technology in restaurant operations, stressing the importance of investing in technologies that add value and improve efficiency. Throughout the conversation, Carney emphasizes the critical role of leadership in driving success and shares valuable advice for operators and business owners in the hospitality industry.
Links And Resources:
Pizza PatronGuy Carney on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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Nick Verity speaks with Hal Smith, CEO of H Street Digital, on the Operations Mastery Podcast. Hal explains his agency's focus on customer acquisition, specializing in app installs, lead generation, and e-commerce sales through digital advertising platforms like Meta ads, TikTok, and Google Ads. He emphasizes the importance of defining target customer acquisition costs upfront and outlines their systematic approach to funnel optimization, breaking down each step from ad creation to post-purchase engagement. Hal shares insights on agency growth, client retention, and the necessity of clear processes and systems to drive consistent results. He stresses the importance of defining outcomes, measuring them, and building processes to achieve them, advocating for a systematic approach to business management.
Links And Resources:
h-street digitalHal Smith on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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In the Operations Mastery Podcast episode, host Nick Verity welcomes Steve Garwood, COO of Trajus, a company specializing in cabinetry and multi-family interior design and renovation. Steve shares insights into Trajus' core services, emphasizing their focus on cabinetry for multi- and single-family projects. He discusses the company's remarkable growth, increasing cabinet production by 35% within a year and a half. Steve delves into the challenges faced upon joining Trajus, particularly inefficient delivery processes and prolonged lead times. Steve revolutionized the manufacturing process through strategic planning and transitioning to a flow operation, significantly enhancing productivity and customer satisfaction. He highlights the importance of people and processes, emphasizing respect for employees and the implementation of standardized procedures. Steve's hands-on approach, coupled with his extensive experience in turnaround management, offers valuable lessons in optimizing operations and driving sustainable growth.
Links And Resources:
TRAJUSSteve Garwood on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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In this episode of the Operations Mastery Podcast, Nick Verity engages in a dynamic conversation with Beth Toenies, the COO of 1-800-BOARDUP International, an innovative franchise model in the first responder emergency response industry. Beth sheds light on their extraordinary fractional franchise model, a hidden gem in the franchising world. With 106 franchise locations in the U.S. and 2 in Canada, 1-800-BOARDUP has grown exponentially, focusing on a selfless approach to helping people in distress. Beth explains the intricacies of fractional franchising, emphasizing the importance of experience and commitment to potential franchisees. The podcast delves into the company's robust training programs, customer acquisition strategies, and unique growth trajectory after being acquired by BELFOR Franchise Group. Beth shares valuable insights on maintaining a positive culture, leveraging shared services, and the importance of strategic thinking in scaling a business. This episode provides a fascinating look into a successful franchise model that prioritizes purposeful growth and unwavering dedication to helping communities in times of crisis.
Links And Resources:
1-800-BOARDUP InternationalBeth Toenies on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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Join Nick Verity in this engaging episode of the Operations Mastery podcast as he sits down with Mordy Perlow, the COO of AristaCare, a healthcare organization with a broad spectrum of facilities, specializing in mental health, healthcare, and skilled nursing, predominantly in New Jersey. Mordy shares insights into the company's growth, emphasizing the importance of a genuine commitment to quality care. Discover the intricacies of their business model, driven by insurance reimbursements, and the unique challenges of operating in one of the most regulated industries in the United States. Mordy sheds light on the essential role of workforce management in a multi-site clinic, recounting fascinating stories that highlight the significance of staff training, especially when dealing with residents with dementia. Learn how AristaCare tackles operational complexities, from regulatory compliance to unexpected facility incidents, all while maintaining a focus on keeping it real. Don't miss this enlightening conversation on the dynamic world of healthcare operations.
Links And Resources:
AristaCare Health ServicesMordy Perlow on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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In this episode of the Operations Mastery Podcast, Nick Verity delves into the intricate world of operations with special guest Kristina Vogel, the Chief Operating Officer of Modus Agency, a powerhouse providing creative and technical services globally. With headquarters in New York and a team spanning 18 states, the Philippines, and Latin America, Modus offers a wide array of services, including engineering, quality assurance, and creative solutions. Kristina shares valuable insights into the agency's journey of growth over its 22 years, emphasizing the importance of integrating freelance staff strategically. The discussion unfolds into Modus' unique approach to managing overseas engineers, the core operational processes driving their success, and the crucial role of technology and integrations. The conversation also explores their use of generative AI, the challenges of client confidentiality, and Kristina's journey from an engineering background to becoming a seasoned COO. Tune in for a captivating exploration of operational mastery and the innovative strategies behind Modus' success in the competitive landscape of digital services.
Links And Resources:
ModusKristina Vogel on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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Welcome to the Operations Mastery Podcast with your host Nick Verity. In this episode, Nick sits down with Dennis Dahlmann, the COO & Co-Founder of GetScale, a powerhouse recruiting and sales firm that has experienced significant growth in recent years. Dennis shares insights into GetScale's unique approach to outreach, emphasizing the power of one-on-one conversations over scripted interactions. The company's success lies in its commitment to a sales-based philosophy, focusing on building genuine connections and delivering personalized messages. As Dennis reflects on the challenges of scaling, he delves into the importance of instilling a growth mindset, fostering a learning culture, and adapting leadership as the business evolves. Join Nick and Dennis as they discuss overcoming bottlenecks, setting up administrative foundations, and the key role of peer groups in navigating operational challenges. Whether you're a COO or an aspiring entrepreneur, this episode provides valuable insights into the fundamentals of building and scaling a successful business.
Links And Resources:
GetScale (Formerly GetSales)Dennis Dahlmann on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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Join Nick Verity in this insightful episode of the Operations Mastery Podcast as he sits down with Amanda Webster, the COO of Fund&Grow, a leading capital financing business. Amanda shares the incredible journey of how Fund&Grow evolved from a small operation in a living room to a multimillion-dollar business with a focus on providing business credit opportunities to startups and seasoned businesses. Discover the unique membership approach, the challenges faced during rapid growth, and the pivotal role of education in their sales process. Amanda also delves into the importance of a tailored CRM system, financial audits, and staying lean to manage high volumes of clients efficiently. Don't miss the valuable advice and strategies Amanda offers for business owners navigating the dynamic landscape of operations and finance. Whether you're a startup or an established business, this episode provides key insights into optimizing processes and maximizing growth potential.
Links And Resources:
Fund&GrowAmanda Webster on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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In this episode of the Operations Mastery Podcast, host Nick Verity sits down with Steven Logan, the operations team leader at the National Association of Criminal Defense Lawyers. The organization, a formidable nonprofit with over 10,000 direct members, is crucial in advocating for criminal defense lawyers and reforming the criminal justice system. Steven provides valuable insights into the organization's growth, emphasizing the importance of a robust advocacy program and a value-first philosophy. The discussion delves into the operational challenges of managing a large professional association, shedding light on its business model, revenue streams, and the pivotal role of technology in enhancing efficiency. Steven also shares strategies for managing organizational change, emphasizing the significance of soft power and collaborative problem-solving. This episode offers a deep dive into the intricacies of running a successful nonprofit dedicated to making a positive impact on the criminal justice system.
Links And Resources:
National Association of Criminal Defense LawyersSteven Logan on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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In this episode of the Operations Mastery Podcast, host Nick Verity interviews Rhett Bailey, one of the managing partners at TranterGrey Media, a marketing agency based in Augusta, Georgia. Rhett shares the story of how TranterGrey Media evolved from a traditional marketing agency into a digital marketing and creative services powerhouse. The agency, founded by Rhett's father with a direct mail business, strategically expanded into video production, becoming pioneers in their local market. Rhett emphasizes the importance of specializing and offering unique value to clients, advising emerging agencies to be specific about their offerings and form strategic partnerships. He also discusses the challenges of managing client expectations in video production, the significance of pre-production planning, and the balance between creativity and meeting client objectives. Rhett shares insights into the changing landscape of video marketing and the importance of storytelling to create memorable and impactful content. The episode concludes with valuable advice on treating employees and clients with respect, building lasting relationships, and maintaining a successful agency by staying true to your values.
Links And Resources:
TranterGrey MediaRhett Bailey on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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In this episode of The Operations Mastery Podcast, host Nick Verity interviews James Greer, the Chief Operating Officer of WellPower, the largest mental health services provider in the State of Colorado. James provides insights into WellPower's comprehensive services, spanning mental health, residential services, and real estate. He discusses the organization's growth, its recent merger announcement with Jefferson Center Mental Health, and its commitment to serving more people. James shares his operational focus on integration, standardization, optimization, and automation, emphasizing the need for efficiency to scale and provide quality services. A significant challenge discussed is the customization of the electronic health record system and the ongoing effort to create a new, flexible instance. The conversation touches on the importance of individualized support for clients, the role of various teams reporting to James, and the continuous quality improvement framework guiding operational decisions. The episode concludes with insights into overcoming challenges, managing bottlenecks, and the significance of simplifying and automating processes, illustrated by an example from the procurement department's vendor onboarding.
Links And Resources:
WellPowerJames Greer on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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In this episode of The Operations Mastery Podcast, host Nick Verity interviews Steven Levy, the COO of McCownGordon Construction, shedding light on the company's impressive growth over the past five years. Steve provides insights into the firm's evolution, emphasizing the significance of consistency, culture, and core values. The discussion delves into strategic expansions into different markets, the role of technology in enhancing operational efficiency, and the importance of transparency in client communication. Steve shares valuable lessons from managing change and addressing challenges such as project overruns and change orders. The episode concludes with Steve's perspective on workforce development and the need for the construction industry to collectively showcase its potential for lucrative careers. Steve's experience and thoughtful approach offer valuable takeaways for operators across various industries.
Links And Resources:
McCownGordon ConstructionSteven Levy on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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In this episode of The Operations Mastery Podcast, Nick Verity engages in a compelling conversation with Giana Cambria, CEO and founder of Upperhand Creative, an influential content agency in Florida. Giana shares her entrepreneurial journey, commencing with a graphic design subscription service and transitioning into a highly successful content creation model. The episode explores key points, including the evolution of Upperhand Creative, Giana's revolutionary hiring process inspired by her Orange Theory experience, the strategic placement of content specialists in client businesses, workflow optimization through tools like ClickUp, challenges and strategies in managing a remote global team, the importance of continuous business model innovation, insights into the role of AI in content creation, and valuable tips for entrepreneurs. Join Nick and Giana in this insightful dialogue uncovering the nuances of scaling a content creation business in the digital age.
Links And Resources:
Upperhand CreativeGiana Cambria on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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In this episode of The Operations Mastery Podcast, host Nick Verity interviews John Saltarelli, the COO of String and Key, a company in the product tech and insurance space. John shares the journey of the company, starting as an agency building products for founders and eventually pivoting to become a wholly owned subsidiary of Northwestern Mutual. They discuss the shift from a client-based mindset to building products for themselves, particularly focusing on financial protection. John delves into the challenges faced during this transition, including scaling the team, automating underwriting for insurance policies, and adopting tools like Notion and Make for efficient operations. He emphasizes the importance of a continuous improvement mindset, adopting an MVP (minimum viable product) approach, and not over-engineering processes. The conversation covers topics such as the company's growth, automation in underwriting, and the significance of the notion in their operations.
Links And Resources:
String and KeyJohn Saltarelli on LinkedInThanks so much for joining us this week. Want to subscribe to Operations Mastery? Have some feedback you’d like to share? Connect with us on iTunes or Spotify and leave us a review!
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