Episódios
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Dive into the future of retail with this thought-provoking episode, where you'll explore the evolving role of stores far beyond traditional sales spaces. From showrooms and delivery hubs to sustainability centers and community hubs, stores are being reimagined as multifunctional spaces that enhance customer experience and foster lasting relationships. Join Oliver Banks as he unveils the myriad ways in which modern stores are adapting to not just survive but thrive in today’s competitive retail landscape. In turn, consider how your stores can transform into a dynamic part of the retail revolution.
Listen to this podcast episode and:
Explore if the traditional role of stores is fading in modern retail.Learn how technology blends with store operations to enhance customer experiences.Understand how stores are evolving into community hubs and collaborative spaces.Discover strategies for integrating multifunctional roles into your store design and operating model to stay competitive.Show notes are at www.obandco.uk/296.
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If we focus only on creating a great customer experience in the moment, we're missing the opportunity for positive impact. This episode explores how to craft unforgettable customer interactions that forge long-term loyalty. Join Oliver Banks and discover why we must consider designing memories and how neuroscience reveals the opportunities to etch the brand into a customer's brain. The aim is to create positive, lasting impressions and avoid negative memories so that customers remember the brand fondly and choose to keep coming back for an excellent experience.
Listen to this episode and hear:
How the brain creates memories and how we can use this to our advantage. Discussion prompts to design retail interactions that turn routine outings into standout memories.How emotional connections can amplify the likelihood of forming customer memories.How to reverse the approach to avoid creating bad memories.The full show notes are at www.obandco.uk/295.
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In the complex world of retail transformation, the journey is often fraught with obstacles and challenges. This episode dives deep into the reality that transformation initiatives frequently encounter setbacks, and how these stumbling blocks are not just barriers but crucial learning opportunities. Join Oliver Banks as he unravels the intricacies of navigating change challenges. He presents three truths and plenty to reflect on about your own transformation initiatives. Whether you're starting a new initiative, rescuing a broken transformation or trying to keep a change on the path to success, this discussion shares the critical considerations of managing change in the real world.
Listen to this episode of the Retail Transformation Show podcast and discover:
Why experiencing and recognising problems in your transformation is a good situation.How the fear of failure might inadvertently be encouraging failure to occur.The three truths about transformation challenges and what you must consider in turn.Show notes are at www.obandco.uk/294.
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Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like "our people are our most important asset" or "we put the customer at the heart" are often proclaimed but are at risk of being overlooked. Classic business outcomes like profit tend to fight it's way into pole position, guiding us about how we think, behave and act. To help us reflect on how we embrace humanity, Philippa White, author of Return On Humanity, joins to explain and explore what it really means to be human-centred.
Listen to this episode to discover:
Why many businesses are 'broken' right now?How a company can adopt more “human” behaviours. Why human-centric businesses are far more commercially successful.Show notes at www.obandco.uk/293.
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The world is changing, but are you changing fast enough and looking to go far enough? Plenty of companies thought they were, but they've since been consigned to the history books. Are we facing a mental block that prevents us from seeing the true transformation that's required? Retail expert and author of Leaders Leap Steve Dennis joins to explain how retailers can avoid the trap of timid transformation and instead prepare themselves for a meaningful shift.
Listen to this episode of the Retail Transformation Show and hear:
Why we're coming up against a transformation gap that we can't see. The seven mind leaps that retail leaders need to prepare for in order to lead the organisation forward. How to find the balance between timid transformation and an unrealistic moonshot. Why leaders are facing a new paradox of change.Find the full show notes at www.obandco.uk/292.
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Dive into the dynamic world of shrink solutions to combat one of the industry's major challenges, the rapidly increasing levels of unknown loss and theft. As retail evolves, so does the challenge of managing shrink and minimising theft; from advanced detection technologies to innovative on-floor strategies, each solution offers a unique angle on preventing loss. This episode is your guide to transforming shrink management into an opportunity for growth and innovation. Whether you're combating opportunistic shoplifting or organised crime, learn how tailored and localised approaches can revolutionise your retail environment.
Listen to this podcast episode to hear:
Uncover the power of localised approaches to shrink that cater specifically to the unique challenges experienced.Discover cutting-edge technologies to prevent and detect shrink, from AI body language analysis to RFID tracking.How to support frontline colleagues to combat shoplifting and retail crime. The balance between protecting stock and maintaining a positive shopping experience.Show notes are at www.obandco.uk/291.
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Shrink in retail isn't just about hoping the number resolves itself; it's about understanding the intricate web of causes that lead to loss. While shrink has perennially been a concern for retailers, recent escalations in retail crime and aggressive incidents have thrust it into the spotlight with renewed urgency. In this episode, Oliver Banks explores and segments the nuanced causes of shrink, from theft and shoplifting to internal errors and process failures. Listen in to uncover insights on the true nature of shrink and prepare yourself with the knowledge needed to address these challenges effectively in your retail operations.
Listen to this episode to:
Learn to segment different types of theft to understand their specific impacts on shrink.Discover the importance of analysing upstream supply chain activities to identify hidden shrink contributors.Understand the effects of inadequate reporting and lax compliance on shrink issues.Gain insights into interpreting shrink data to address underlying performance issues effectively.Show notes are at www.obandco.uk/290.
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When a company is first founded, it's full of life. There is a start-up spark that drives improvement and change, and challenges the norm. But when that same company grows into a big business and becomes recognised as a "corporate" rather than a "start-up", this spark is diluted or even extinguished completely which can be a dangerous position. So as we're looking to transform, how can we ignite (or maybe reignite) the start-up spark in big business? Join Oliver Banks and discover how you can take on the traits and mindsets of an entrepreneur to build a culture that's ready for change and disruption.
Listen to this episode to discover:
Why it's important to adopt an entrepreneurial mindset, and how this spark enables transformation. Six essential traits to blend elements of a start-up culture which can rejuvenate your organization. The simple, actionable steps you can start today for each entrepreneurial trait.The full show notes are at www.obandco.uk/289.
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In the fast-paced world of today, the tug-of-war between immediate tasks and strategic objectives is relentless. We know the tasks that need to get done. But why don't we do them? In this episode, Oliver Banks uncovers the psychology and neuroscience behind meaningful work and explains how our own brains can prevent us from the most important tasks and activities that we must do. Learn four simple approaches to overcome this, as well as consider the organizational impacts that could be present.
Listen to this episode of the Retail Transformation Show and:
How the allure of immediate gratification undermines our significant yet demanding tasks.Why we continually steer towards simple tasks and where this originates from.Why we might suffer from an illusion of productivity.What to do if organizational chaos means this is a widespread issue across the company.Show notes at www.obandco.uk/288.
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A transformation's business case shows a glittering alternative to the status quo of today. But after implementation, these benefits are never realised. They either don't exist or they can't be quantified. What happened? Was this a mirage? Were we being overly optimistic? In this episode of the Retail Transformation Show, Oliver Banks explores the reasons behind initiatives that can't or won't show the realised benefits.
Listen to this episode and hear:
The reasons that lead to benefit realisation challenges. Why you need to critically assess your outputs and outcomes. The root causes of low utilisation for your change. What to do when you realise that the benefits can't be realised.Show notes at www.obandco.uk/287.
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Department stores have played an enormous role in the retail landscape and often occupy large and important stores. However, in recent years, department store retailers have become increasingly challenged. While some have closed down, others continue to struggle in the face of increasing costs, intense competition, and faltering consumer demand. GlobalData's Managing Director, Neil Saunders joins to explore the challenge facing department stores and explore if the business model is still valid and viable.
Listen to episode 286 of the Retail Transformation Show and hear:
Why the department store model is increasingly under threat. If alternative business models are more suitable. How one department store has found its place in the modern retail market.The full show notes are at www.obandco.uk/286, including more about Neil Saunders, suggested episodes to listen to next and more about the Retail Transformation Briefing.
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There is always debate about whether technologies like AI and robotics are destroying frontline jobs and "dehumanising" organizations. Or is the opposite true, where the argument is that these technologies are creating brand-new roles and opportunities? Join Oliver Banks as he considers 3 major technologies that have been connected to major job losses to see what's happening. Also, reflect on the important question about what the role of people in the evolving world of retail is.
Show notes at www.obandco.uk/285.
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A transformation's ultimate success is reliant on progress and execution. Because, without these aspects, nothing changes and the status quo lives on. The transformation withers and invested time, money and effort is wasted. In our special series of episodes, join Oliver Banks to explore the fourth quadrant of the core framework from his new book, Driving Retail Transformation: How to Navigate Disruption and Change.
Find out more at www.DrivingRetailTransformation.com.
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The human aspects of transformation are among the hardest. They're often invisible, intangible and highly variable. But without facing into these factors, it's easy to veer off course and be blocked by obstacles. As we continue to celebrate the launch of Oliver Banks's new book, Driving Retail Transformation, this episode delves into aspects from the third quadrant of the Retail Transformation Steering Wheel which focuses on mindset and leadership.
Find out more at www.DrivingRetailTransformation.com.
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Once you understand the problem or challenge, then you can start to consider the options and opportunities that forge the solution. In this bonus episode of the podcast to celebrate the launch of Oliver's book, Driving Retail Transformation, explore the second quadrant of the Retail Transformation Steering Wheel and discover why documentation has more value than first meets the eye.
Find out more at www.DrivingRetailTransformation.com.
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Perhaps you know to "start with why". But before you understand the "why" of the transformation, you must first understand the status quo. What challenges face the business, or opportunities could be seized? In this special launch week bonus episode of the podcast, explore the first quadrant of the Retail Transformation Steering Wheel.
Find out more at www.DrivingRetailTransformation.com.
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Retail leaders face disruption on every side. But transforming in response, while necessary, is easier said than done. Oliver Banks's new book, Driving Retail Transformation gives you the strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty. In this special episode, explore the Retail Transformation Steering Wheel.
The book, Driving Retail Transformation: How to Navigate Disruption and Change is available in all good book stores.
Find out more at www.DrivingRetailTransformation.com.
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In a world spinning with volatility, uncertainty, complexity, and ambiguity, the ability to remain confident is more crucial than ever. This episode brings to the fore the insights of Julie Smith, an executive leadership coach and author of "Coach Yourself Confident," as she dissects the nuances of confidence in today’s fast-paced environment. Delve into the intriguing concept of the 'self-doubt tax' and how embracing failure can paradoxically become a cornerstone of building confidence. Also, unravel the strategies for cultivating inner trust and inspiring confidence in others, ensuring that leaders can navigate through uncertainty with conviction and poise.
Listen to this episode of the Retail Transformation Show and:
Learn the delicate balance between confidence and overconfidence and why embracing uncertainty is positive.Discover strategies to mitigate the 'self-doubt tax' that leads to burnout and nervousness whilst preventing progress.Explore how failure is a transformative tool for personal and professional growth that encourages confidence.Learn effective ways as a leader to bolster confidence.Find the full show notes at www.obandco.uk/279.
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In the ever-evolving retail landscape, success isn't just about simply adopting the best technologies or jumping on the hottest trends. It's about having the insight and agility to navigate through key themes and adapt to change. In this episode, delve into the philosophy behind Oliver Banks's book, "Driving Retail Transformation: How to navigate disruption and change." This guide equips you with the mindset and tools to carve your own path through the transformation journey. Join Oliver and learn what NOT to expect between the covers and why this book is being called "essential reading" for retail leaders.
Listen to this episode to discover:
Why you can't or shouldn't follow your competitor's transformation strategy.How operating models and transformation connect.Plus how to join the virtual launch for the book.Register for the virtual book launch on 4th March at DrivingRetailTransformation.com/event
The full show notes are at www.obandco.uk/278.
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Connectivity is a standard expectation for modern retail stores. But what if networks and Wi-Fi connections could deliver more and open new opportunities? Enter the 'hyper-connected store'. In this episode, Keith Cahoon from Juniper Networks shares more about the vital role of connectivity and what modern networks can enable for forward-thinking retailers and their store environments.
Listen to this episode of the Retail Transformation Show:
Understand the essence of "hyper-connected" retail environments and how they revolutionize the shopping experience.Discover the foundational technologies and strategies needed to implement hyper-connectivity in retail spaces.Recognize the persistent challenges and misconceptions that prevent retailers from fully capitalizing on advanced connectivity solutions.Gain insights into the future of retail connectivity, including the role of data-driven devices and the need for stores to remain adaptable and resilient in a rapidly evolving tech landscape.The full show notes are at www.obandco.uk/277.
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