Episódios
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Nimesh Mehta on how to lead people through large scale transformations
When Tammy first met Nimesh Mehta they felt like kindred spirits. Nimesh is the Chief Information and Strategy Officer at National Life Group and is passionate about creating human experiences with AI. This week on Catalyst, Tammy and Nimesh discuss how to implement digital transformations with empathy and with purpose. Nimesh also shares his thoughts on why psychological safety is so important at organizations that are working at the forefront of technological change, because disruption can’t happen on the boundary of fear.
Please note that the views expressed may not necessarily be those of NTT DATA.
Links:
The Trusted Advisor
This podcast is presented by Catalyst, the opinions and views expressed are those of the host and participants and do not necessarily reflect National Life Group's views on the topics discussed. This podcast is for informational purposes only and is not to be construed as an offer to sell or the solicitation of an offer to buy a security in any state where such offer or solicitation would be illegal. Any unauthorized use is prohibited. National Life Group is a trade name of National Life Insurance Company (NLIC), Montpelier, VT and its affiliates. This podcast was recorded on 2/21/2025. TC7784363(0325)3
Learn more about Launch by NTT DATA
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Martina Lee Strickland on using tech to serve underrepresented communities in the healthcare industry
Martina Lee Strickland is a unicorn in the healthcare industry. She’s worked in the industry for over 20 years and is now the Chief Growth Officer at Clever Care Health Plan, a healthcare company that provides culturally-sensitive Medicare options. This week she joins Tammy to talk about her work driving community engagement in the healthcare industry. Martina talks about the importance of authenticity in connecting with clients, particularly those in underserved communities, and shares some of the tech she’s excited about that could transform the industry and improve client access.
Links:
Martina Lee Strickland
Clever Care
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Jod Kaftan on imagining a future that’s more human
What could a future with AI look like? Jod Kaftan has imagined almost every future scenario possible, both good and bad. Jod has over 20 years of design experience and is now the Head of Product Design and Research at Oracle where he is developing cutting-edge SaaS solutions to tackle climate change. This week Jod joins Tammy to discuss the practice of futures thinking and foresight, a creative process that imagines possible future scenarios in order to better manifest them. He shares why it’s important to imagine both good and bad future scenarios and shares his thoughts on where we’re going with AI.
Please note that the views expressed may not necessarily be those of NTT DATA.
Links:
Design-Led Futures
Future Shock - Alvin Toffler
Human-Centered AI - Ben Shneiderman
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A seasoned Chief Experience Officer on going beyond traditional customer experience
Donald Chesnut practically invented the term Chief Experience Officer. He’s worked at some of the world’s largest brands like Unilever, Target, Disney, General Motors and Coke and is now writing a book on why companies should move away from customer experience and towards customer centered growth. This week Tammy sits down with Donald to talk about his people-first approach to digital experience. Donald shares some of his leadership principles and shares his secret to digital transformation - that the real key to transformation isn’t technology, it's people!
Links:
Donald Chesnut
Launch by NTT DATA
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On championing experiences for clients, customers and employees alike
This week on Catalyst Tammy is joined by Jessica Hartley, the Head of Design and Customer Experience for CCB Finance, Tech and Data Analytics at JPMorganChase. Jessica has over 20 years of experience helping clients leverage digital innovation and is passionate about driving employee engagement and culture. Tammy and Jessica talk about what authenticity really means at work and why it’s so much more than just how you present yourself. Jessica also shares her thoughts on how AI is transforming workplaces and how it can be used to improve both the client and employee experience.
Please note that the views expressed in this episode may not necessarily be those of NTT DATA.
Links:
Jessica Hartley
Launch by NTT DATA
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NTT DATA’s CEO on staying true to his values as he leads the company into the future
This week Tammy is joined by NTT DATA’s Global CEO Abhijit Dubey. Abhijit has worked across the globe and across industries and is now leading NTT DATA into a new phase of growth. Abhijit talks about the importance of remaining grounded as a leader and shares tips on how to overcome imposter syndrome - yes, CEOs can experience imposter syndrome too! He also shares his vision of where the industry is going with agentic AI and how we might onboard AI agents in the future.
Links:
Abhijit Dubey
Abhijit Dubey - World Economic Forum
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Dani Snyder on leading design teams out of their silos
As someone who started out as an industrial designer and who is now the Head of Design AI, Servicing and Communications at JPMorganChase, Dani Snyder deeply understands the design process and organizational design. This week Dani joins Tammy to talk about how to empower design teams. She shares strategies to help align design teams with organizational strategic goals and encourages designers to break out of their silos and remain curious about all aspects of the design process.
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Ecolab’s Kevin Doyle on striving for constant improvement
As a young man Kevin Doyle’s dad gave him some advice - try and improve your job every single day. Since then Kevin has worked at companies like Visteon and Delphi and is now the Chief Digital Officer at Ecolab. This week Tammy chats with Kevin about what motivates him as a leader and how he gains the courage to take risks. They talk about what excites them about design thinking and Kevin shares his approach to digital innovation in the age of AI.
Links:
Ecolab
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How diversity of thought can bring creative visions to life
This week Tammy is joined by her colleague and long-time collaborator, Tom Kotlarek. Tom is the SVP of Global Delivery and Operations at Launch and has worked at some of the biggest companies out there, from NASA to DreamWorks - he’s even met Jacques Cousteau! When Tom and Tammy first met they butted heads, but since then they’ve developed a working relationship that combines both of their strengths to create something even greater. Tammy and Tom discuss the importance of diversity of thought and talk about how AI can be used to create a truly personalized customer experience.
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Scott Campagna on fostering innovative thinking
As Senior Director of Emerging and Immersive Technology at Launch, Scott Campagna has one of the coolest jobs out there. This week on Catalyst, Tammy and Scott chat about how Scott got to where he is today and how he manages teams of highly creative, forward-thinkers. They discuss how to build psychological security on your team and how to channel your team's creative energy. Scott also shares the emerging tech he's most excited about right now.
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Peter Kang on the art of adapting
In many industries, AI threatens to disrupt traditional ways of working. For Peter Kang this isn’t a scary notion but an empowering one. This week on Catalyst, Tammy is joined by Peter Kang who has decades of experience in creative agencies. Tammy and Peter discuss how vulnerability can help individuals navigate the winds of change as generative AI starts to shake up creative industries. He shares tips on how to align your passions with current market trends and talks about how AI is empowering entrepreneurs.
Links:
Peter Kang
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Launch by NTT DATA’s Chappell Ellison on balancing professionalism whilst staying true to yourself and your creativity.
This week on Catalyst, Tammy is joined by Director of Digital Strategy, Chappell Ellison as they dive into what it means to bring your authentic self to work and how it can drive customer engagement. They also share their thoughts on the impact AI could have on the future of work - and where it should be best utilized.
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David Armano on leading with empathy and the promise of intelligent design.
How are we going to experience technology in the future? In this week’s episode, Tammy Soares, the President of Launch by NTT DATA and the new host of Catalyst, is joined by David Armano to look at where we’re going with intelligent design. They share some promising use cases with large language models and emphasize the importance of a humanity-led, design-first approach when implementing generative AI.
Links:
David Armano
David By Design Blog
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Chris shares some insights after embarking on his first ever construction project
In this episode from the archives, Chris and Gina sit down to discuss the parallels between software development and building in real life. From the importance of communicating expectations, to making information recommendations, to giving guidance and direction on cost implications, they break down how building homes and building software aren’t so different after all.
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How to innovate and add value to enterprise offerings
The stability of large enterprises can be both a blessing and a curse. In this archived episode Chris Losacco is joined by NTT DATA’s Product Management Lead Jamie Bernard to talk about how large organizations can learn to innovate while still taking care of their core business. She explains the 3 horizons principle and how dedicating a small percentage of money to experimentation can help you better serve your customers and your business in the long run.
Links:
Diffusion of Innovation
Build - Tony Fadell
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Heather Hudnall, NTT Data’s Chief Nursing Informatics Officer, on building medical software that is usable at all points of entry.
In this episode from the archives, NTT Data’s Chief Nursing Informatics Officer Heather Hudnall joins Clinton to dive into how we can transform healthcare and health tech for the better. As a former RN she is well versed in the needs of nurses doing the work on the ground and has translated those needs and desires to technology that falls into their workflow with ease and centers patient care.
Links:
Heather’s LinkedIn
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Trevor Anulewicz on sustainable innovation for the enterprise
Enterprises can sometimes be slow to change. In this episode from the archives, Trevor Anulewicz joins Clinton to dive into how enterprises can grow and nurture innovation gardens so they can succeed far into the future. Trevor breaks down how enterprises can invest in and cultivate consistently, to help invest in finding novel and valuable opportunities to innovate.
Links:
Operationalizing Repeatable Innovation - NTT Data
Trevor Anulewicz LinkedIn
Zoning in on Zone to Win with Geoffrey Moore
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Christen Bell breaks down why people are afraid of AI and how it can be addressed
AI has the potential to transform workplaces which can bring many benefits but also many concerns. This week Clinton is joined by Christen Bell, an industrial psychologist and the Lead of the AI Community for NTT DATA’s consulting arm, to chat about some of the main fears that are arising around AI. Christen breaks down some of the data and explains some patterns she’s seeing within groups that are fearful of AI. She also talks about the importance of education and change management in the workplace to tackle fear and misinformation.
Links:
Christen Miller Bell
Google’s Digital Futures Project
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A debrief on an important question - is design dead?
In this episode from the archives Chris LoSacco, David Schell and Chappell Ellison discuss the current state of design. Design has gone from fighting for a seat at the table to sitting at the head of the table. What will happen now that automation threatens everything that designers hold dear? Is this the moment to freak out or are we entering a new era in the design landscape?
Links:
The big design freak-out: A generation of design leaders grapple with their future
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This week Clinton is joined again by VP of Engineering and Frictionless Enterprise author, Nate Berent- Spillson. In this episode they discuss the importance of a balanced approach to measuring developer performance through various metrics as well as the role of AI in transforming software development processes. They also explore the challenges of measuring productivity, the necessary mindset shift for developers, and the importance of creating a supportive learning environment.
Links:
Frictionless Enterprise
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