Episódios
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Isaac Franco is a new member of the IBM i GSC from our Client Innovation Center in Costa Rica, who works on the EBIZ team. He joins the podcast to talk about common issues faced by customers who rely on digital certificates. We also talk about how we face new challenges, how members of the IBM i GSC work together to support customers, and find out that we take inspiration and get new perspectives for solving complex customer issues in unexpected places.
DCM FAQs
https://www.ibm.com/support/pages/digital-certificate-manager-i-dcm-frequently-asked-questions-and-common-tasks
DCM Frequently used Concepts:
https://www.ibm.com/docs/en/i/7.5?topic=manager-concepts
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During his career at IBM, Wayne Bowers has been focused on the Access Clients, and for many years has served as an IBM Access Client ambassador at multiple IBM conventions. In this episode, Kurt and Alex sit down with Wayne to discuss his career, favorite education delivery techniques, and the latest topics relating to the IBM i Access Client Solutions (ACS) product.
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"I thought I was sure, but each time he said it I became less sure." So goes one of the stories we hear from Carl Drayton about how he grew into his position at IBM. Carl is a beloved member of the communications team at IBM i Global Support Center, and in this episode we touch on aspects of his IBM Support role that affect everyone, from what customers teach us, to how we learn and project confidence. Carl also does a deep dive into communications traces, and shares tips on how to run them for efficient problem analysis. We also find out that both Carl and Alex were a bit surprised about where they would be working when they got hired...
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Db2 is at the core of the IBM i, and making sure that databases are optimized is an important admin task. Holly Rademacher has been helping IBM i clients solve database issues for over 25 years, and in this episode she takes us on a deep dive into the Reorganize Physical File Member (RGZPFM) command. Holly talks about why it's important, how it works, when to run it, and what command options to look out for to make sure it runs correctly for you.
Use the following links to learn more about RGZPGM:
Memo To Users (Document 2023 changes to RGZPFM) https://www.ibm.com/docs/en/ssw_ibm_i_74/pdf/rzaq9.pdf
RGZPFM - Basics on Reorganize While Active https://www.ibm.com/support/pages/node/684543
RGZPFM options and comparison https://www.ibm.com/support/pages/node/668043
Viewing Status of RGZPFM through IBM i Access Client Solutions https://www.ibm.com/support/pages/node/684643
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Every day, systems running IBM i "Call Home" with error messages and data necessary to the resolution of those issues. Some cases are quietly closed automatically, some result in an email with tips on how to solve or check for an issue, and still others result in IBM systems engineers being automatically dispatched to the system location with the right part or software to solve the issue. Jeff Cummings is the man behind Call Home technology for POWER systems, and in this episode he delves into how it works, and why every IBM i customer should be using it to keep their systems up and running.
The following links will help customers enable Call Home:
(1) Get the latest ECS PTFs
(2) Verify firewall communication to the new EDGE server
(3) Delete/recreate the service configuration and disable/re-enable ESA
"How to Setup Call Home"
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The Trailer episode for You, Me, and IBM i with Alex Marquis and Kurt Schroeder. Alex and Kurt explain how they met, what they do, why they decided to start a podcast, and what to expect in future episodes.
