Эпизоды

  • RIF027: Rick Bayless On The Bear, Alternative Meats In Restaurants, NextBite Acquisition

    📸 ENTERTAINMENT FEED

    Rick Bayless Rips ‘The Bear’ for Glorifying the Ugliness of Restaurants by Ashok Selvam - Eater

    READ HERE

    📣 GUEST EXPERIENCE presented by Ovation

    Alternative Meats

    Yo Egg: The Plant-Based Egg That Can Actually Be Poached by David Tran - Daily Meal

    READ HERE

    Meet Land Lovers: A Startup Looking to Disrupt the US Meat Market With the “Most Realistic Plant-Based Steak” by Vegconomist

    READ HERE

    Cell-cultivated meat has been approved for sale for the first time in the United States by Joanna Fantozzi - Restaurant Hospitality

    READ HERE

    💰MARKET WATCH

    Sam Nazarian buys food tech company Nextbite by Isabella Farr - The Real Deal

    READ HERE

    ⭐️ READING REVIEWS presented by Marqii

    Reviewing the Restaurant Idea Factory Podcast

    📲 TECH STACK

    Toast adds 99-cent customer online ordering fee by Julie Littman - Restaurant Dive


    Why DoorDash & CloudKitchens Are Building POS Systems by Matt Newberg - HNGRY TVREAD HERE

    Thank you to our segment partners Zack at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Ovation⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, Avi at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Marqii⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and David at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Have a topic or want to become a RIFter? Head to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Restaurant Idea Factory⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ for more info!

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  • RIF026: Keith Lee Feud, Netflix Bites In LA, Restaurant Uses Priest To Scam Employees

    🤖 ROBOTIC REVELATION

    “Austin” by Serve Robotics gets knocked over and looted on a delivery run

    WATCH

    Nala Robotics Introduces Autonomous Bowl Bot and Sandwich Bot

    Sandwich Bot can prepare nearly any type of sandwich from 48 choices of meats, vegetables and cheeses – all within a 16’ x 12’ space.

    Within a 10’x10’ footprint, Bowl Bot can prepare Bowls from 28 ingredients of bases, proteins and toppings.

    READ HERE

    📸 ENTERTAINMENT FEED

    Netflix plans to serve up food to eat, not just watch

    On June 30, Netflix Bites will open in Los Angeles and will feature food from the chefs you’ve come to love on the smaller screen from shows like “Chef’s Table,” “Iron Chef: Quest for an Iron Legend,” and “Is It Cake?”

    From Iron Chef, Curtis Stone, Dominique Crenn, Ming Tsai and Andrew Zimmern. From “Chef’s Table,” Rodney Scott and Ann Kim will contribute. Nadiya Hussain of “Nadiya Bakes,” is involved, as is Jacques Torres of “Nailed It!”

    Drinks will be created by Frankie Solarik, Julie Reiner, LP O’Brien and Kate Gerwin of “Drink Masters.”

    READ HERE

    MrBeast says he's 'moving on' from MrBeast Burger

    In now-deleted tweets, the YouTube star said quality-control problems with the virtual band are hurting his image. But shutting it down entirely may be out of his hands.

    Jimmy Donaldson wrote that he wanted to shut down MrBeast Burger, “but the company I partnered with won’t let me stop even though it’s terrible for my brand.

    READ HERE

    📣 GUEST EXPERIENCE presented by Ovation

    The one word, the secret ingredient to a phenomenal guest experience, “Caring”! Caring, not “Karen”!!

    💰MARKET WATCH

    Olo lays off 81 people as part of reorganization by Joe Guszkowski

    The company is ironing out complexities that resulted from acquiring Wisely and launching a payments product. It’s also hiring a COO.

    The company’s existing “Business Units” will be narrowed down to three core segments: Order, Pay and Engage.

    As part of the restructuring, Olo is hiring a chief operating officer. Joanna “Jo” Lambert, who was most recently a strategic advisor to Yahoo and has held senior executive roles at PayPal, Venmo and American Express

    ⁠READ HERE

    💡 EMPHASIZING TEAMS

    Calif. restaurants used a bogus priest to learn of worker 'sins' like stealing

    Taqueria Garibaldi used the ruse to learn of such confessed infractions as fudging hours, according to a Department of Labor investigation.

    “Under oath, an employee of Taqueria Garibaldi explained how the restaurant offered a supposed priest to hear their workplace ‘sins’ while other employees reported that a manager falsely claimed that immigration issues would be raised”… by the Department of Labor

    READ HERE

    🎬 TALK TIK TOK

    Keith Lee has beef with Chicken Fire after owner goes on offensive with attacks on social media of Lee’s review of the restaurant

    WATCH HERE

    Does using “Keith Lee’s” name on your restaurant order help you get better food? Keith explores this suggested approach.

    WATCH HERE

    ⭐️ READING REVIEWS presented by Marqii

    Thank you to our segment partners Zack at ⁠⁠⁠⁠⁠⁠⁠⁠⁠Ovation⁠⁠⁠⁠⁠⁠⁠⁠⁠, Avi at ⁠⁠⁠⁠⁠⁠⁠⁠⁠Marqii⁠⁠⁠⁠⁠⁠⁠⁠⁠ and David at ⁠⁠⁠⁠⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Have a topic or want to become a RIFter? Head to ⁠⁠⁠⁠⁠⁠⁠⁠⁠Restaurant Idea Factory⁠⁠⁠⁠⁠⁠⁠⁠⁠ for more info!

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  • RIF025: Pizza Robot Fails, ChatGPT Menu Testing, Remote Work Effects On Restaurants

    🎬 TALK TIK TOK

    Is Zukku Sushi using ChatGPT for menu development or just for quality content?

    🤖 ROBOTIC REVELATION

    Four Lessons From the Demise of Zume by Michael Wolf - The Spoon

    Zume, the company famous mostly for raising a whole bunch of money for its pizza robot & cook-on-the-road food trucks concept, has shut down.

    This comes after burning through $450 million to build a food automation and delivery tech business, the company pivoted to a completely different business in sustainable packaging.

    READ HERE

    📣 GUEST EXPERIENCE presented by Ovation

    Valid vs Fake Customer Complaints - Out of 100 guests that complain, how many are trying to screw you over?

    💰MARKET WATCH

    Flipdish eyes profitability as it makes acquisition by CHARLIE TAYLOR - Business Post

    Irish tech unicorn has acquired point-of-sales firm Jinoby and is rolling out what it calls a complete restaurant management system

    READ HERE

    Bill is introduced to bring down restaurants' swipe fees By Peter Romeo - Restaurant Business Online

    The Credit Card Competition Act of 2023, aims to bring down what are now restaurants’ third-highest cost by fostering competition for the two dominant processors, the networks of MasterCard and Visa.

    The finance giants’ cards are used in an estimated 80% of all transactions within the U.S. that involve a credit card.

    READ HERE

    💤 SLEEP AT NIGHT presented by Davo

    What is a restaurant accountant's job? And what is not?

    📍GET REAL

    How remote work has changed the restaurant business By Joe Guszkowski - Restaurant Business Online

    Big city downtowns may never be the same. But smaller communities are booming, creating new opportunities for operators.

    According to data from pedestrian traffic researcher MRI Springboard, foot traffic in U.S. city downtowns was down 23% during January through May compared to the same period in 2019.

    READ HERE

    Thank you to our segment partners Zack at ⁠⁠⁠⁠⁠⁠⁠⁠⁠Ovation⁠⁠⁠⁠⁠⁠⁠⁠⁠, Avi at ⁠⁠⁠⁠⁠⁠⁠⁠⁠Marqii⁠⁠⁠⁠⁠⁠⁠⁠⁠ and David at ⁠⁠⁠⁠⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠⁠⁠⁠⁠

    Have a topic or want to become a RIFter? Head to ⁠⁠⁠⁠⁠⁠⁠⁠⁠Restaurant Idea Factory⁠⁠⁠⁠⁠⁠⁠⁠⁠ for more info!

    Make sure to follow us!

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    ⁠⁠⁠⁠⁠⁠⁠⁠⁠@RestaurantIdeafactory on Tik Tok ⁠⁠⁠⁠⁠⁠⁠⁠⁠

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  • RIF024: Leading Food Poisoning Cause, Gunman In Restaurant, UberEats Robots

    🚗 DELIVERY DIARIES

    Robert Earl’s virtual restaurants grow as others fall by the wayside READ HERE

    📣 GUEST EXPERIENCE presented by Ovation

    David v Goliath - Independent operations can slay the giant (corporations) with speed and agility

    🤖 ROBOTIC REVELATION

    Uber Eats to expand use of delivery robots By Joe Guszkowski - Restaurant Business Online READ HERE

    💤 SLEEP AT NIGHT presented by Davo

    Equipment Maintenance - It's built to last, until it doesn’t. And it’s always on a Friday night. These are the horrors of equipment failures. So what do we need to do to ensure we have the proper equipment and care maintenance?

    💡 EMPHASIZING TEAMS

    NYC SHOOTING

    GUNMAN OPENS FIRE IN RESTAURANT ...

    Patrons Duck, Run for Cover - TMZ WATCH HERE

    When disaster hits, restaurant families have a new place to turn By Peter Romeo - Restaurant Business Online READ HERE

    Sick workers tied to 40% of restaurant food poisoning outbreaks, CDC says By JONEL ALECCIA - AP News READ HERE

    ⭐️ READING REVIEWS presented by Marqii

    How do you respond to reviews that mention your competitors? Dave’s Hot Chicken has to compete with Nashville hot chicken legends, Hattie B’s, Bolton’s and Prince’s

    🤝 EATER ETIQUETTE

    Want a higher average check? Get diners to stay longer By Rich Shank - Restaurant Business Online READ HERE

    Thank you to our segment partners Zack at ⁠⁠⁠⁠⁠⁠⁠⁠Ovation⁠⁠⁠⁠⁠⁠⁠⁠, Avi at ⁠⁠⁠⁠⁠⁠⁠⁠Marqii⁠⁠⁠⁠⁠⁠⁠⁠ and David at ⁠⁠⁠⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠⁠⁠⁠

    Have a topic or want to become a RIFter? Head to ⁠⁠⁠⁠⁠⁠⁠⁠Restaurant Idea Factory⁠⁠⁠⁠⁠⁠⁠⁠ for more info!

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  • RIF023: QR Code Menus, Kevin Hart Vegan Restaurant, Is Tipping Out Of Control

    📸 ENTERTAINMENT FEED

    Kevin Hart’s Plant-Based Chain Is Coming Straight for Hollywood’s Chick-fil-A and In-N-Out by Mona Holmes - Eater LA READ HERE

    ⭐️ READING REVIEWS presented by Marqii

    Should you edit your review responses

    💡 EMPHASIZING TEAMS

    This Classic San Francisco Steakhouse Will Pay $200K to Workers After Wage Theft Allegations By Paolo Bicchieri - Eater SF READ HERE

    📲 TECH STACK

    ChatGPT's first restaurant job could be in HR By Joe Guszkowski - Restaurant Business Online READ HERE

    💤 SLEEP AT NIGHT presented by Davo

    Handling Employee Turnover

    🤖 ROBOTIC REVELATION

    Miso Robotics Announces Ecolab Partnership And Investment by PR Newswire - AI thority READ HERE

    📣 GUEST EXPERIENCE presented by Ovation

    Best Use of AI at National Restaurant Association Show

    🤝 EATER ETIQUETTE

    The Murky Future of QR Code Menus By Angela L. Pagán - The Takeout READ HERE

    The Tipping Economy: Is Tipping Out Of Control? by Shep Hyken - Forbes READ HERE

    Thank you to our segment partners Zack at ⁠⁠⁠⁠⁠⁠⁠⁠Ovation⁠⁠⁠⁠⁠⁠⁠⁠, Avi at ⁠⁠⁠⁠⁠⁠⁠⁠Marqii⁠⁠⁠⁠⁠⁠⁠⁠ and David at ⁠⁠⁠⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠⁠⁠⁠

    Have a topic or want to become a RIFter? Head to ⁠⁠⁠⁠⁠⁠⁠⁠Restaurant Idea Factory⁠⁠⁠⁠⁠⁠⁠⁠ for more info!

    Make sure to follow us!

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    ⁠⁠⁠⁠⁠⁠⁠⁠@RestaurantIdeafactory on Tik Tok ⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠/Restaurant Idea Factory on LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠

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  • RIF022: Tik Tok Ban, 2023 National Restaurant Association Show, Bottle Rocket Digital Accelerator

    2023 National Restaurant Association Show Special Report

    Nation’s Restaurant News parent company Informa acquires Winsight, owner of National Restaurant Association Show READ HERE

    Top Stories from 2023 National Restaurant Association Show - Kyle & Shawn freestyle about their experience at the show

    📣 GUEST EXPERIENCE presented by Ovation

    A.I. suggestions for guest feedback

    🎬 TALK TIK TOK

    Montana becomes the first state to ban TikTok By Ayana Archie - NPR READ HERE

    💰MARKET WATCH

    Bottle Rocket launches a digital accelerator for restaurants that streamlines the development processes and cost by up to 40% - PR Newswire READ HERE

    Yahoo Finance - Mediterranean restaurant chain Cava files for IPO READ HERE

    💤 SLEEP AT NIGHT presented by Davo

    The Importance of permits and licenses for a restaurant

    💡 EMPHASIZING TEAMS

    Beard Awards disqualify an Alabama chef over ethics rules by Tim Carman - Washington Post READ HERE

    🤖 ROBOTIC REVELATION

    Wendy's to test an underground robot delivery system by Dan Eaton - Austin Business Journal READ HERE

    Thank you to our segment partners Zack at ⁠⁠⁠⁠⁠⁠⁠Ovation⁠⁠⁠⁠⁠⁠⁠, Avi at ⁠⁠⁠⁠⁠⁠⁠Marqii⁠⁠⁠⁠⁠⁠⁠ and David at ⁠⁠⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠⁠⁠

    Have a topic or want to become a RIFter? Head to ⁠⁠⁠⁠⁠⁠⁠Restaurant Idea Factory⁠⁠⁠⁠⁠⁠⁠ for more info!

    Make sure to follow us!

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  • RIF021: Plato Robot vs Restaurant Short Staffing, Iowa Child Labor Bill, Getting Featured In Movies

    🚗 DELIVERY DIARIES

    DoorDash pushes back against inflated delivery prices READ HERE

    Deliverect acquires ChatFood to enable orders via social media By Joe Guszkowski - Restaurant Business Online READ HERE

    💤 SLEEP AT NIGHT

    Original Quiznos closes for non-payment of taxes by Denver Gazette

    📸 ENTERTAINMENT FEED

    Americans want to see their favorite brands in movies, research finds. READ HERE

    💡 EMPHASIZING TEAMS

    Senate passes bill loosening child labor laws to let Iowa teens work longer hours by Stephen Gruber-Miller - Des Moines Register READ HERE

    ⭐️ READING REVIEWS

    A restaurant review that will leave you speechless

    🤖 ROBOTIC REVELATION

    United Robotics Group’s New Plato ‘Cobiot’ Promises Efficient and Productive Solutions to Short-Staffed US Restaurants By Total Food Service READ HERE

    Sweetgreen's robotic Infinite Kitchen is finally open By Lisa Jennings - Restaurant Business Online READ HERE

    Thank you to our segment partners Zack at ⁠⁠⁠⁠⁠⁠Ovation⁠⁠⁠⁠⁠⁠, Avi at ⁠⁠⁠⁠⁠⁠Marqii⁠⁠⁠⁠⁠⁠ and David at ⁠⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠⁠

    Have a topic or want to become a RIFter? Head to ⁠⁠⁠⁠⁠⁠Restaurant Idea Factory⁠⁠⁠⁠⁠⁠ for more info!

    Make sure to follow us!

    ⁠⁠⁠⁠⁠⁠/RestaurantIdeaFactory⁠⁠⁠⁠⁠⁠

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  • 📲 TECH STACK
    He Started Resy: Now He Wants You to Take Restaurant NFTs Seriously by @lucasfortney - Eater New York. Blackbird, a new loyalty platform backed by Resy co-founder Ben Leventhal, is coming for New York restaurants
    Inside fast casual innovator Sweetgreen’s efforts to rebuild its loyalty program by Sam Oches - Nation’s Restaurant News
    📣 GUEST EXPERIENCE
    Zack asks how you feel about a certain four letter F-word?
    🏆 GAME TIME
    Have you been to an athlete endorsed spot that you would recommend?
    Pro Bowl Linebacker and NFL Vet Jaylon Smith Partnering With JINYA Ramen Bar - RestaurantNews.com
    Big Chicken team includes Shaq, JRS Hospitality, an accomplished Las Vegas-based ownership group; Authentic Brands Group, a multi-national, multi-billion-dollar brand development, marketing and entertainment company who has over 9000 units in 150 countries, $24 billion in sales.
    Cupcake Guys - Gigi’s Cupcakes - Former Tennessee Titans teammates Michael Griffin, Brian Orakpo - Michael bakes, Brian decorates
    💤 SLEEP AT NIGHT
    David says having restaurant insurance is the cost of doing business, just in case you need to pay for lawyers
    💡EMPHASIZING TEAMS
    Employees Allege Rampant Workplace Harassment From Boston Restaurant Icon Barbara Lynch by Erika Adams - Eater Boston
    Two separate reports published by the New York Times and the Boston Globe include accusations of explosive outbursts and inappropriate physical contact from Lynch
    ⭐️ READING REVIEWS
    Avi wants to know if we can spot the bot in restaurant review responses?
    🚫 SEND IT BACK
    Man Arrested After $3M Worth Of Drugs Shipped To Restaurant by The Associated Press
    Michelin star chef inspired to add ‘fish semen’ to the menu at high-end restaurant
    🍕 PIZZA PRESS
    Google game - “Pizza delivery driver….” - kinda like starting a google search with “A Florida Man”
    Family raises over $250,000 for a Domino’s driver who fell while delivering pizza
    Brookhaven, PA Pizza delivery driver trips suspect, ending high speed police chase - Cocco’s Pizza
    Pizza Delivery Driver Faces Steep Bills, Long Recovery After Being Shot In West Humboldt Park

    Thank you to our segment partners Zack at ⁠⁠⁠⁠⁠Ovation⁠⁠⁠⁠⁠, Avi at ⁠⁠⁠⁠⁠Marqii⁠⁠⁠⁠⁠ and David at ⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠

    Have a topic or want to become a RIFter? Head to ⁠⁠⁠⁠⁠Restaurant Idea Factory⁠⁠⁠⁠⁠ for more info!

    Make sure to follow us!

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  • Welcome into the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics.

    This week, we discuss

    Darden completes acquisition of Ruth's Chris Steak House in a move that expands its portfolio and strengthens its position in the casual dining sector READ HERE

    Crumbs Bake Shop, which was once valued at $66 million, is bought back by its founders for just $300, marking a surprising turn of events for the popular bakery chain READ HERE

    How big of a missed opportunity is not responding to glowing reviews

    Fast food chains Carl's Jr. and Hardee's are set to introduce AI-powered drive-thru ordering systems nationwide, with the aim of improving speed and efficiency for customers READ HERE

    A major Hardee's franchisee files for bankruptcy and closes 39 restaurants due to financial difficulties and the impact of the COVID-19 pandemic READ HERE

    The importance of budgeting for fluctuating utilities when you own a restaurant

    Reality TV star Lisa Vanderpump is accused of lying about a rent increase at her restaurant, PUMP, by the landlord who claims she actually failed to pay rent for several months READ HERE

    What ChatGPT thinks the most important aspect of the guest experience is

    Pizza Forno, an automated and robotic pizzeria vending machine, opens in Atlanta offering customers a convenient and contactless way to order fresh and hot pizza READ HERE

    Thank you to our segment partners Zack at ⁠⁠⁠⁠⁠Ovation⁠⁠⁠⁠⁠, Avi at ⁠⁠⁠⁠⁠Marqii⁠⁠⁠⁠⁠ and David at ⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠

    Have a topic or want to become a RIFter? Head to ⁠⁠⁠⁠⁠Restaurant Idea Factory⁠⁠⁠⁠⁠ for more info!

    Make sure to follow us!

    ⁠⁠⁠⁠⁠/RestaurantIdeaFactory⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠@Restaurant Idea Factory⁠⁠⁠⁠⁠

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  • RIF018: Emerging Restaurant Robots, Survivorship Bias, Legality of Dual Jobs

    Welcome into the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics.

    This week, we discuss

    The biggest mistake to avoid when creating a new restaurant brand featuring advice from industry professionals on what pitfalls to avoid when developing a successful restaurant concept READ HERE

    Ways that restaurant owners and managers can reduce the disconnect between online reviews and in person experiences

    The robotic revelation that is currently sweeping the hospitality industry READ HERE

    Things to look out for when singing a restaurant lease, including Common Area Maintenance charges

    How people have worse experiences when getting delivery and how you can own that relationship

    How restaurants are adapting their marketing strategies to appeal to the unique preferences of the younger generation READ HERE

    For videos of each segment head over to Restaurant Idea Factory‘s YouTube page!

    Thank you to our segment partners Zack at ⁠⁠⁠⁠⁠Ovation⁠⁠⁠⁠⁠, Avi at ⁠⁠⁠⁠⁠Marqii⁠⁠⁠⁠⁠ and David at ⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠

    Have a topic or want to become a RIFter? Head to ⁠⁠⁠⁠⁠Restaurant Idea Factory⁠⁠⁠⁠⁠ for more info!

    Make sure to follow us!

    ⁠⁠⁠⁠⁠/RestaurantIdeaFactory⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠@Restaurant Idea Factory⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠@RestaurantIdeafactory on Tik Tok ⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠/Restaurant Idea Factory on LinkedIn⁠⁠⁠⁠⁠

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  • RIF017: All-Electric Chipotle, Restaurant Loans, When To Send A Dish Back

    Welcome into the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics.

    This week, we discuss

    Baseball concessionaires adapting to shorter games, a brief look at how food and beverage vendors at baseball stadiums are adjusting to the trend of shorter games. READ HERE

    Get a taste of the 2023 Masters: food, beverage, and package prices READ HERE

    How you can create forever fans of your restaurant with something as easy as responding to feedback

    How Chipotle is introducing a new all-electric restaurant design to reduce emissions to become more sustainable READ HERE

    Prioritizing Second Gen over other key metrics for restaurant real estate

    Where and how to get capital or loans to help start your restaurant

    How a restaurant review has driven your dining decision

    11 signs it’s okay to send a dish back at a restaurant READ HERE

    How tipping affects your service at a bar or restaurant WATCH

    The different type of people you see as a host at a restaurant WATCH

    For videos of each segment head over to Restaurant Idea Factory‘s YouTube page!

    Thank you to our segment partners Zack at ⁠⁠⁠⁠⁠Ovation⁠⁠⁠⁠⁠, Avi at ⁠⁠⁠⁠⁠Marqii⁠⁠⁠⁠⁠ and David at ⁠⁠⁠⁠⁠DAVO⁠⁠⁠⁠⁠

    Have a topic or want to become a RIFter? Head to ⁠⁠⁠⁠⁠Restaurant Idea Factory⁠⁠⁠⁠⁠ for more info!

    Make sure to follow us!

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  • Welcome into the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics.

    This week, we discuss

    How CloudChef uses AI technology to digitize cooking and create machine-readable recipe files, with the potential to revolutionize the restaurant industry by allowing anyone to create restaurant-quality dishes at home. READ HERE

    The importance of publicly responding to a negative 1-star review about your restaurant as it shows your commitment to customer satisfaction and allows you to address any issues and improve your business

    A Tik Tok that shows how most chain restaurants are just a different cuisine Applebee’s

    How the little things go a long way both in life and in the restaurant industry

    Olo partnering with DeliverThat, allowing customers to take catering to new heights READ HERE

    The importance of the landlord and tenant relationship in the restaurant industry

    How more than 50% of the $2.9 trillion in commercial mortgages will need to be renegotiated in the next 24 months when new lending rates are likely to be up by 350 to 450 basis points

    For videos of each segment head over to Restaurant Idea Factory‘s YouTube page!

    Thank you to our segment partners Zack at ⁠⁠⁠⁠Ovation⁠⁠⁠⁠, Avi at ⁠⁠⁠⁠Marqii⁠⁠⁠⁠ and David at ⁠⁠⁠⁠DAVO⁠⁠⁠⁠

    Have a topic or want to become a RIFter? Head to ⁠⁠⁠⁠Restaurant Idea Factory⁠⁠⁠⁠ for more info!

    Make sure to follow us!

    ⁠⁠⁠⁠/RestaurantIdeaFactory⁠⁠⁠⁠

    ⁠⁠⁠⁠@Restaurant Idea Factory⁠⁠⁠⁠

    ⁠⁠⁠⁠@RestaurantIdeafactory on Tik Tok ⁠⁠⁠⁠

    ⁠⁠⁠⁠/Restaurant Idea Factory on LinkedIn⁠⁠⁠⁠

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  • Tik Tok seems to be taking over our restaurant news feed, and guess what we have to say about it?

    RIF015: James Beard and Google Food Hall, Julia Roberts at Your Restaurant, Bartaco 5-Star Review

    Welcome into the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics.

    This week, we discuss

    The James Beard Foundation and Google have teamed up to open a massive food hall in NYC's Pier 57, called Market 57, featuring a diverse array of culinary offerings from both established and up-and-coming chefs. READ HERE

    How understanding the lifetime value of a guest in your restaurant can help you improve customer retention, increase revenue and drive long-term success.

    Panera Bread tests Amazon palm scanning technology as a payment method in select stores for customer convenience and experience. READ HERE

    By taking a proactive approach to sales tax compliance and staying up-to-date with regulations, businesses can avoid costly penalties and interest charges in the future.

    Starbucks barista's strategy of locking the doors before closing time to avoid last-minute orders from large groups has sparked debate among customers and employees alike. READ HERE

    How to respond to a review 5-star review featuring a review on bartaco

    For videos of each segment head over to Restaurant Idea Factory‘s YouTube page!

    Thank you to our segment partners Zack at ⁠⁠⁠Ovation⁠⁠⁠, Avi at ⁠⁠⁠Marqii⁠⁠⁠ and David at ⁠⁠⁠DAVO⁠⁠⁠

    Have a topic or want to become a RIFter? Head to ⁠⁠⁠Restaurant Idea Factory⁠⁠⁠ for more info!

    Make sure to follow us!

    ⁠⁠⁠/RestaurantIdeaFactory⁠⁠⁠

    ⁠⁠⁠@Restaurant Idea Factory⁠⁠⁠

    ⁠⁠⁠@RestaurantIdeafactory on Tik Tok ⁠⁠⁠

    ⁠⁠⁠/Restaurant Idea Factory on LinkedIn⁠⁠⁠

    ⁠⁠⁠@RestaurantIdeaFactory on YouTube

  • Basically an episode about pizza and sports. You’re welcome!!

    RIF014: International Pizza Expo, Aaron Judge Yankees Burger, Uber Eats Removes Thousands of Virtual Restaurants

    Welcome into the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics.

    This week, we discuss

    The New York Yankees unveil their new stadium food menu, featuring the 99 burger and other unique food offerings to enhance the fan experience READ HERE

    The controversial issue of restaurant worker tips and tip pooling, including the benefits and drawbacks of these practices and how they affect restaurant workers and customers alike

    How Uber Eats is taking action against redundant and poorly rated virtual brands on its platform in an effort to improve the quality and variety of offerings available to customers. READ HERE⁠

    How customers are more likely to share negative experiences and outstanding experiences more than they would if they get what they expect

    The anatomy of a great review response

    And a round-up of pizza-related news stories from various regions of the United States

    For videos of each segment head over to Restaurant Idea Factory‘s YouTube page!

    Thank you to our segment partners Jordan at ⁠⁠7Shifts⁠⁠, Zack at ⁠⁠Ovation⁠⁠, Avi at ⁠⁠Marqii⁠⁠ and David at ⁠⁠DAVO⁠⁠

    Have a topic or want to become a RIFter? Head to ⁠⁠Restaurant Idea Factory⁠⁠ for more info!

    Make sure to follow us!

    ⁠⁠/RestaurantIdeaFactory⁠⁠

    ⁠⁠@Restaurant Idea Factory⁠⁠

    ⁠⁠@RestaurantIdeafactory on Tik Tok ⁠⁠

    ⁠⁠/Restaurant Idea Factory on LinkedIn⁠⁠

    ⁠⁠@RestaurantIdeaFactory on YouTube

  • If you’re interested in the words “future”, “transparency”, and “dynamic pricing” within the hospitality industry, this episode is for you.

    RIF013: Restaurant of the Future, Open-Book Management, Dynamic Pricing

    This week we discuss

    Noodles & Company plans to test a dynamic menu pricing model in select markets, aiming to boost sales and attract customers in a fiercely competitive restaurant industry. READ

    The increasing use of Artificial Intelligence (AI) in restaurant technology highlights the importance of balancing technology with the human element to deliver exceptional customer experiences

    How Olo is envisioning the restaurant of the future featuring innovative technologies, sustainable practices, and personalized dining experiences

    Cyrus, a restaurant in Geyserville, California, has reopened after 10 years with a fresh approach to fine dining, placing employee satisfaction at the forefront and prioritizing quality of life and work over achieving Michelin stars, resulting in the business becoming leaner and more streamlined, while increasing employee salaries and benefits READ

    How transparency in the workplace can create a stronger team culture, increase employee buy-in and satisfaction, and improve financial literacy in this discussion on the benefits of transparency in the restaurant industry

    The service recovery paradox, the phenomenon where unhappy customers who receive good service recovery are more likely to become loyal to the business than those who were never dissatisfied in the first place

    How out of stocks are still a major issue for major food houses causing restaurant owners who have contracts with US Foods to resort to price shopping from multiple suppliers to meet their needs

    For videos of each segment head over to Restaurant Idea Factory‘s YouTube page!

    Thank you to our segment partners Jordan at ⁠⁠7Shifts⁠⁠, Zack at ⁠⁠Ovation⁠⁠, Avi at ⁠⁠Marqii⁠⁠ and David at ⁠⁠DAVO⁠⁠

    Have a topic or want to become a RIFter? Head to ⁠⁠Restaurant Idea Factory⁠⁠ for more info!

    Make sure to follow us!

    ⁠⁠/RestaurantIdeaFactory⁠⁠

    ⁠⁠@Restaurant Idea Factory⁠⁠

    ⁠⁠@RestaurantIdeafactory on Tik Tok ⁠⁠

    ⁠⁠/Restaurant Idea Factory on LinkedIn⁠⁠

    ⁠⁠@RestaurantIdeaFactory on YouTube

  • What do speculative banking, sales tax, robots in LA, and thank you notes have in common? Tune in.

    RIF012: SVB Causes Restaurant Chain To Miss Payroll, Food Delivery Robot, Brand Loyalty

    In this week’s episode we discuss

    11:05 - Failing to pay your sales tax could lead to a state tax auditor estimating the amount owed by counting guests on a Saturday night

    19:54 - The biggest obstacles that keep restaurateurs from engaging with their guest online and responding to reviews

    32:57 - How Sweetfin, Stellar Pizza, and Curbivore are utilizing cost-saving robotics strategies to improve their restaurant operations and enhance the customer experience READ HERE

    40:12 - how to build brand loyalty by consistently delivering quality products or services, providing excellent customer service, and engaging with your audience through social media and other marketing channels

    50:33 - the ongoing staffing challenges that restaurants face and the critical role of building a positive team culture in attracting and retaining talented employees in this insightful article

    1:00:19 - How Fry the Coop restaurant workers in Chicago were impacted by the recent failure of Silicon Valley Bank to process payroll, leading to financial strain and concerns about the banking system's reliability for small businesses READ HERE

    Thank you to our segment partners Jordan at ⁠7Shifts⁠, Zack at ⁠Ovation⁠, Avi at ⁠Marqii⁠ and David at ⁠DAVO⁠

    Have a topic or want to become a RIFter? Head to ⁠Restaurant Idea Factory⁠ for more info!

    Make sure to follow us!

    ⁠/RestaurantIdeaFactory⁠

    ⁠@Restaurant Idea Factory⁠

    ⁠@RestaurantIdeafactory on Tik Tok ⁠

    ⁠/Restaurant Idea Factory on LinkedIn⁠

    ⁠@RestaurantIdeaFactory on YouTube

  • Have You Seen How The Past, Present, and Future Of The Restaurant Industry Seem To Be Colliding In 2023?

    RIF011: 2023 State Of Hospitality Staffing, Renewing Liquor License, Restaurant Legacy

    In this week’s episode we discuss

    6:00 - the latest insights and trends on the state of hospitality staffing in 2023 from Instawork's comprehensive report HERE

    12:27 - The embarrassing situations of having to pay your sales tax late in order to renew your liquor license to stay in business

    23:47 - How you should build authenticity into your brand all the way down to the packaging

    35:30 - How restaurants can utilize technology to implement flexible and predetermined schedules to make their teams lives easier

    44:18 - How extremely good customer service can lead to fiver star reviews even from someone you didn’t allow into the bar

    56:18 - YouTube sensation MrBeast's recent request to his fans to clean up Feastables chocolate bar displays at Walmart highlights the power of influencer marketing and its impact on corporate social responsibility READ HERE

    Thank you to our segment partners Jordan at 7Shifts, Zack at Ovation, Avi at Marqii and David at DAVO

    Have a topic or want to become a RIFter? Head to Restaurant Idea Factory for more info!

    Make sure to follow us!

    /RestaurantIdeaFactory

    @Restaurant Idea Factory

    @RestaurantIdeafactory on Tik Tok 

    /Restaurant Idea Factory on LinkedIn

    @RestaurantIdeaFactory on YouTube

  • Where Is The Investment and Attention In The Future Of The Hospitality Industry?

    RIF010: Meet ADAM The Boba Tea Barista Robot, Restaurants Need To Answer The Damn Phone, What Level In Hospitality Did 9/10 Owners Start Out At?

    Welcome into the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics.

    This week, we discuss

    11:02 How sales tax payments keep restaurant owners up at night

    18:22 The most outlandish restaurant reviews on the internet

    24:01 A robot named 'Adam' that can create customizable Boba tea drinks, and be programmed to be a bartender or sous chef READ HERE

    37:06 How 9/10 restaurant owners started their career at entry level positions in the restaurant industry

    48:59 Actor Jay Harrington talks about his journey from Hollywood to becoming the owner of Santa Monica's popular pizza spot, Rock'n Pies, and his plans for expanding the restaurant's franchise, as featured in a Los Angeles Eater article READ HERE

    56:09 How answering the phone is an Achilles heel for restaurants and hurts the guest experience

    Thank you to our segment partners Jordan at 7Shifts, Zack at Ovation, Avi at Marqii and David at DAVO

    Have a topic or want to become a RIFter? Head to Restaurant Idea Factory for more info!

    Make sure to follow us!

    /RestaurantIdeaFactory

    @Restaurant Idea Factory

    @RestaurantIdeafactory on Tik Tok 

    /Restaurant Idea Factory on LinkedIn

    @RestaurantIdeaFactory on YouTube

  • It’s Not Celebrity Chefs That Make The Restaurant Industry What It Is, Unsung Hospitality Heroes Do, Acknowledge Them

    RIF009: James Beard Nominee Wants To Share  Spotlight, Hispanic Food Vendor Bullied Over $7 Hot Dog, What Does Restaurant Tech “Integration” Actually Mean

    Welcome into the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics.

    This week, we discuss

    12:50 - Restaurants across the US are experimenting with subscription programs, allowing customers to pay a fixed fee for a certain number of meals, as a new way to incentivize customer loyalty and increase revenue READ HERE

    19:19- How restaurants can better connect with the guests online and in person

    30:30 - How a San Diego food vendor was bullied by a group of foul-mouthed women who made racist remarks, touched his food without permission, and refused to pay the $7 price for his hot dogs SEE HERE

    38:54 - How a well thought out review response strategy can help in the long term for your brand.

    47:34 - The meaning of restaurant tech integration and its benefits for improving operational efficiency and enhancing customer experience

    57:32 - Why James Beard Award Semifinalist, Chef Junior Borges, believes in sharing the spotlight with his team and community as a way to create a more inclusive and sustainable restaurant industry READ HERE

    Thank you to our segment partners Jordan at 7Shifts, Zack at Ovation, and Avi at Marqii

    Have a topic or want to become a RIFter? Head to Restaurant Idea Factory for more info!

    Make sure to follow us!

    /RestaurantIdeaFactory

    @Restaurant Idea Factory

    @RestaurantIdeafactory on Tik Tok 

    /Restaurant Idea Factory on LinkedIn

    @RestaurantIdeaFactory on YouTube

  • Learn How Culinary Legends And Rookies Alike Are Needing To ReImagine The Industry

    RIF008: Why Don’t Restaurants Change, Ruth Reichl’s Documentary at South by Southwest, NYC Restaurant Workers Unionize

    Welcome into the Restaurant Idea Factory, your source for all the latest and greatest restaurant industry news, trends, and topics.

    This week, we discuss

    8:25 -New Jersey spaghetti restaurant bans children under 10, citing customer complaints and aiming to provide a more peaceful dining experience for their adult patrons, according to Fox Business Small Business. READ HERE

    17:00 - By utilizing pre-written responses, prioritizing urgent feedback, and leveraging AI-powered review management tools, restaurant owners can save time and improve their overall response rate to customer reviews but how does that affect the customers?

    27:50 - How Workers at the restaurant Lodi in Rockefeller Center have decided to unionize, reflecting a broader trend of unionization among restaurant employees across the United States WATCH HERE

    39:50 - Despite growing awareness and efforts towards improving workplace culture in the restaurant industry, many establishments continue to resist meaningful change, perpetuating a toxic and abusive environment for employees.

    50:55 - How Third-party delivery apps have revolutionized the food delivery industry, but their controversial business practices and high fees have led to growing concerns among restaurant owners and policymakers, and ways you can turn customers into first party 

    1:01:45 - The highly anticipated documentary "Food and Country," featuring legendary food writer Ruth Reichl, is set to premiere at SXSW 2023, offering a unique perspective on how food systems and independent farmers were affected by the COVID-19 pandemic READ HERE

    Thank you to our segment partners Jordan at 7Shifts, Zack at Ovation, and Avi at Marqii

    Have a topic or want to become a RIFter? Head to Restaurant Idea Factory for more info!

    Make sure to follow us!

    /RestaurantIdeaFactory

    @Restaurant Idea Factory

    @RestaurantIdeafactory on Tik Tok 

    /Restaurant Idea Factory on LinkedIn

    @RestaurantIdeaFactory on YouTube