Эпизоды
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SUMMARY:
In this episode of The Ops Experts Club Podcast, we sit down with Nineveh Madsen from SupraHuman, who shares her unique journey from broadcast journalism to tech and finally to operations, where she made a transformative impact. Nineveh details how her operational insights helped SupraHuman pivot from a brick-and-mortar gym to a fully virtual fitness service just before the pandemic struck, allowing the business to thrive online. She discusses her approach to operations as more than just processes—it’s about architecture, optimization, and scalability. Drawing from her background in SaaS, Nineveh explains how she “productized” SupraHuman’s services, overhauled their tech stack, and applied critical operational methodologies that support sustainable growth.
We explore the importance of strategic tech stack selection, specifically her use of HubSpot across various departments, and how she designed workflows that integrate with their customer service and coaching teams. Nineveh also emphasizes the vital role of RevOps in driving revenue growth, cautioning against quick-fix tools and the “shiny object” trap, which can lead businesses into inefficiencies. For anyone looking to scale operations thoughtfully, this episode offers valuable lessons on the intersection of technology, process, and sustainable growth.
Minute by Minute:
0:00 Introduction
6:06 Nineveh’s history with the company
10:43 A lot of great marketers don’t understand the back end
23:43 A bottom up approach vs top down
27:37 How much is too much change to an organization?
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SUMMARY:
In this episode of The Ops Experts Club Podcast, we delve into the transformative impact of heart-first leadership and retention. Guest, Dan Tau, joins to discuss the true value of people and how recognizing each individual’s unique journey can create meaningful connections and a lasting impact.
Dan shares a personal story of compassion and support during challenging times, illustrating how a heart-first approach in business and life can lead to trust, loyalty, and ultimately, success. From reminding clients of their initial commitments to crafting flexible payment options that keep them engaged, Dan and Aaron explore the "4C" approach to client relationships: Commitment, Confirmation, Concession, and Catch-Up.
They highlight how valuing people above all—seeing each individual as an asset worth investing in—fosters a community of engaged clients and raving fans. Whether you’re a visionary business owner or a team leader, this episode offers powerful insights on balancing empathy with accountability, rekindling clients’ motivation, and building a sustainable, people-centered business that can have higher retention numbers.
Minute by Minute:
0:00 Introduction and collections vs retention
5:46 Dan Tau on “heart first”
11:48 How fragile a customer’s yes is
15:36 The power of face to face
19:47 What is the ideal payment plan?
25:48 The difference between retention and customer support
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Пропущенные эпизоды?
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SUMMARY:
In this episode of The Ops Experts Club Podcast, we tackle a familiar challenge in growing organizations: team members hired under the “whatever it takes” mentality. Our hosts dig into the pitfalls of this versatile yet chaotic approach, where talented individuals juggle multiple tasks without clear job descriptions or defined responsibilities.
We explore practical strategies to help teams shift from scattered efforts to focused roles, starting with tools like the Gap Analyzer and Delegate & Elevate. These frameworks offer insights into each team member’s strengths and help leaders clarify roles, set priorities, and foster accountability. Listeners will gain valuable tips on establishing structured weekly meetings, conducting meaningful check-ins, and creating specific job descriptions that align with both the company’s goals and individual skills.
Whether you're a visionary struggling to streamline your team’s efforts or an ops professional working to introduce accountability, this episode provides actionable advice for building cohesive teams that thrive on purpose and clarity.
Minute by Minute:
0:00 Introduction
4:24 The whatever it takes team
14:10 What Savannah likes about the “delegate and elevate” tool
22:00 Giving internal employees an opportunity to shine
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SUMMARY:
In this episode of The Ops Experts Club, Kimberly Remedies shares her transformative journey from being a student of the Rainmaker Family program to becoming the operational backbone of the company. Kimberly reflects on the rapid growth of Rainmaker Family, detailing how she stepped into a critical leadership role as COO, navigating the challenges of scaling systems, building teams, and streamlining operations during a time of massive expansion. She highlights the crucial role of data-driven decision-making, effective use of contractors, and the shift to building in-house teams for sustained success.
Kimberly also discusses the balance between visionary leadership and the operations team's structured execution. From establishing scorecards for tracking performance to growing an in-house marketing and sales force, Kimberly provides invaluable insights for anyone looking to scale their business without losing sight of long-term sustainability. This episode is packed with actionable advice on how to leverage both contractors and internal hires to achieve business growth, create operational frameworks, and support visionary entrepreneurs in building a strong foundation for success.
Minute by Minute:
0:00 Introduction
4:38 Kimberly’s history with The Rainmaker Family
10:28 Internal vs contractor teams
18:18 When is it the right time to pull the plug?
26:20 The power of weekly updates
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SUMMARY:
Hey, Ops Experts! In this episode, we dive deep into the latest community-building tools from platforms like Kajabi, Circle, and Mighty Networks. Our hosts explore Kajabi’s new "Communities" feature, which integrates seamlessly with their course offerings, creating a unified space for both learning and engagement. We discuss its game-changing capabilities like Zoom integration, group challenges, and progress tracking.
We also look at Circle and its community-first approach, offering an intuitive interface with channels and spaces that make it easy to switch between courses and community groups. Plus, we explore how Mighty Networks provides robust tools for scaling and monetizing communities with multi-level paywalls, seamless course integration, and live streaming.
Tune in to hear how each platform compares and which might be the right fit for your business!
Minute by Minute:
0:00 Introduction
1:32 Kajabi’s community
6:48 Circle
12:52 Mighty Networks
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SUMMARY:
In this episode of The Ops Experts Club Podcast, the team dives into tools and platforms designed to streamline the coaching industry. With a focus on improving operational efficiency, they explore how virtual coaching and info products evolved, making way for platforms that automate various tasks such as payments, scheduling, and client management. The conversation touches on three coaching platforms—Simply Coach, Delenta, and Paperbell—each tailored for different business sizes and needs.
The hosts discuss their experiences implementing these tools for clients like Dr. Dharius Daniels, Daryl Griggs, and 100X. Simply Coach offers a solid starting point for small teams but lacks certain automations that growing companies require. Delenta, by comparison, provides more robust automation features, including self-selecting coaches and billing integration, ideal for companies scaling up. Meanwhile, Paperbell stands out as a beginner-friendly, streamlined platform, particularly suited for solo coaches and small coaching businesses.
Listeners will gain insights into the practicalities of setting up a coaching program, automating tasks, and choosing the right platform to maximize efficiency and client engagement. Whether you’re a new coach or managing a large team, this episode offers valuable advice on leveraging technology to improve coaching operations.
Minute by Minute:
0:00 Introduction to coaching software
3:36 Simply Coach
10:28 Delenta
14:43 Paperbell
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SUMMARY:
In this episode Aaron, Terryn, and Savannah sit down with Stephen Diaz, CEO of The Rainmaker Family, to explore his remarkable journey from wedding photography to building a multi-million dollar brand. Stephen shares how The Rainmaker Family empowers moms to achieve time freedom, financial abundance, and a lasting legacy through eCommerce.
Stephen opens up about the challenges of creative entrepreneurship, scaling operations, and releasing control—key factors in transforming his business from burnout to exponential growth. The conversation touches on the power of systems like EOS, the art of scaling a business without losing creativity, and the importance of empowering others to lead.
Stephen and his wife Chelsea have truly turned their passion for freedom and family into a thriving business that not only changed their lives but the lives of countless other families. From practical advice on scaling a brand using platforms like Amazon to insights into creating viral marketing content, this episode is packed with actionable takeaways for anyone looking to grow their business.
Tune in for an inspiring and insightful discussion on scaling operations, leadership, and creating a lasting impact.
Minute by Minute:
0:00 Introduction
4:31 Stephen’s story and The Rainmaker Family
12:11 From avoiding ops to truly valuing ops
16:03 Actually releasing tasks to people on your team
18:43 If you don’t want to have to create ads all the time
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SUMMARY:
In this episode, we dive into the world of calendar scheduling tools, discussing the pros and cons of popular options like Calendly, Koalendar, and OnceHub. Terryn and Savannah share their personal experiences and insights into the features, pricing, and usability of these platforms, helping you find the right tool to streamline your scheduling process.
We kick things off with a deep dive into Calendly, a favorite for its simplicity and robust free version, perfect for individuals and small teams. We explore how it helps avoid the back-and-forth of scheduling emails, and when it makes sense to upgrade to the paid version for advanced features like round-robin scheduling and form integrations.
Next, we take a look at Koalendar, a newer player with a cute koala logo but fewer free features. Despite its appealing branding, we uncover some limitations that may make it less attractive compared to other options.
Finally, we explore OnceHub, formerly known as ScheduleOnce, known for its advanced features like workflow automation, high security, and a comprehensive free version. We discuss why it could be a powerful tool for larger teams or those needing advanced scheduling capabilities, despite some nuanced pricing details.
Tune in to learn which scheduling tool might be the best fit for your needs, and avoid common pitfalls when choosing a solution for your business.
Minute by Minute:
0:00 Introduction
2:05 Calendly
8:58 Koalender
14:34 Once Hub
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SUMMARY:
In this episode of The Ops Experts Club Podcast, we dive into the world of visual funnel builders and how they can revolutionize project management and team collaboration. Join us as we explore tools like Lucidchart, Miro, and Whimsical, and discuss how they can help visually map out complex processes—from email marketing sequences to project ownership and customer journeys.Our hosts share insights on the pros and cons of each platform, their experiences working with these tools, and how visual builders simplify communication across teams, from tech support to customer service and copywriters. Discover the importance of staying organized in fast-paced environments and how these tools ensure everyone is on the same page—literally. Whether you're a perfectionist who loves tweaking every arrow or just need a quick way to onboard new team members, this episode will help you find the right solution for your team’s needs.
Plus, hear our tips on how to leverage these tools for personal projects, including planning the perfect family vacation! Tune in to level up your organizational game and get ahead in your next launch or team project.
Minute by Minute:
0:00 Introduction and follow up on Shelly Khalil
7:52 Visual funnel builder tools
9:32 Lucid Charts
13:08 Miro
18:30 Whimsical - the hub for visual collaboration
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SUMMARY:
In this episode of The Ops Experts Club Podcast, we sit down with Shelly Khalil, an extraordinary operations expert and a key force behind the rapid growth of Pedro Adao’s companies. Shelly shares her journey from being an office admin to navigating the whirlwind growth of the 100X Academy and managing large-scale events with minimal resources. She talks about the challenges of handling operations in a fast-paced environment, the importance of maintaining boundaries while serving with heart, and the dynamic partnership between her husband Ramie and Pedro in their financial planning firm, Fortress Financial.
Shelly also reflects on the incredible transformation she's witnessed in people's lives through the events she has helped orchestrate, sharing how the team’s dedication to hospitality and customer service has set them apart. Tune in as Shelly, Aaron, Ben, and Savannah discuss the realities of building operations from the ground up, the power of resilience, and the lessons learned from running an operations team that balances both structure and flexibility in a high-growth environment.
This episode is filled with insights on leadership, operations, and the art of thriving in chaos, making it a must-listen for anyone looking to scale their business while keeping their values intact. Don’t miss out on Shelly’s incredible story and the wisdom she imparts for both current and aspiring operations professionals!
Minute by Minute:
0:00 introduction
3:50 When Shelly met Aaron
10:38 The hardest operations aspect to get a grip on
20:19 Building up boundaries in the workplace
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SUMMARY:
In this episode, we dive deep into the world of text message marketing and the evolving landscape of regulations that have transformed how businesses connect with their audience. Since COVID-19, texting has become a powerful tool in marketing, but with new rules, like the elimination of short codes and the introduction of double opt-ins, the industry has faced major changes. We discuss the benefits and challenges of text marketing, including compliance issues, cost considerations, and platform choices.
You'll hear about various tools and strategies for effective text marketing, including Easy Texting, Joined by Text, Community, and Twilio, each with its own strengths and weaknesses. We explore the pros and cons of each platform, the costs involved, the ease of use, and the ways businesses can optimize their SMS campaigns to maximize ROI. Whether you’re a small business owner looking to engage your audience or a larger enterprise seeking robust, integrated solutions, this episode provides a comprehensive overview to help you navigate the dynamic world of text message marketing.
Tune in to learn about the current state of SMS marketing, how to stay compliant, and how to choose the best tools for your business needs!
Minute by Minute:
0:00 Introduction
6:13 In the beginning there was EZ Texting
9:52 Join By Text
12:21 Community, the fancy option
18:39 What the Twilio, yo
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SUMMARY:
In this episode of The Ops Experts Club Podcast, the team dives into their favorite productivity tools, each bringing a unique solution to the table. From the noise-cancelling magic of Krisp, ideal for professionals working in noisy environments, to the versatile and open-source streaming software OBS, perfect for solo presenters and content creators. The discussion also highlights ClickUp, an all-in-one project management tool that stands out for its extensive free features and workflow automation, making it a strong contender against more established platforms like Asana and Monday. The Ops Experts Club members explore how these tools enhance efficiency, improve communication, and streamline processes, making them essential for any business or individual looking to up their productivity game.Minute by Minute:
0:00 Introduction
4:05 Krisp, helping our appearance in meetings
8:19 One of Ben’s favorites, OBS
15:37 ClickUp as an alternative to Monday and Asana
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SUMMARY:
In this episode of The Ops Experts Club Podcast, hosts Terryn and Savannah interview Adriana Lane, an experienced professional with a rich background in technology and operations. Adriana discusses her journey through various industry-disrupting companies, such as Yelp, Uber, and a cannabis payment startup, sharing insights into how these roles shaped her approach to business operations and leadership.
Adriana emphasizes the importance of problem-solving in leadership, recounting a pivotal learning moment from a past manager that transformed her approach to managing teams and business challenges. She also discusses her current role with Pace Morby and Cody Barton, expressing excitement about the potential to turn their umbrella company into a household name through strategic branding and operational excellence.
Throughout the conversation, Adriana highlights the importance of adaptability, communication, and long-term vision in overcoming hurdles and driving company success. She advocates for a solutions-oriented mindset and the value of tracking trends over time to identify operational efficiencies. The episode provides listeners with valuable lessons on leadership, problem-solving, and the impact of innovative thinking in the operations world.
Minute by Minute:
0:00 Introduction and get to know Adriana Lane of Manifest U
4:01 How Adriana got started in operations
7:40 It’s all in how you say it
12:30 The sudden focus changes that happen with work
14:19 The best ways to communicate with your team
16:25 A shared appreciation for Asana
18:06 Good advice for younger operations pros
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SUMMARY:
In this episode of The Ops Experts Club Podcast, join hosts Terryn, Savannah, and Ben as they dive deep into the world of landing page builders. With so many options available, how do you choose the right platform for your business? They explore popular tools like ClickFunnels, WordPress, Wix, Squarespace, and Weebly, discussing their features, pros, cons, and ideal use cases.
Ben starts off with ClickFunnels, a widely used platform for building landing pages quickly and easily. He shares insights on its pricing tiers and functionality, highlighting its simplicity and ease of use for newcomers. However, he also points out limitations in customization and features like the affiliate program and CRM capabilities.
Next, Savannah and Terryn delve into WordPress, a versatile platform with endless customization possibilities through plugins. They discuss its suitability for membership sites and the importance of having a knowledgeable tech team to manage its complexities. Savannah also shares her experience with Wix and Squarespace, comparing their ease of use, pricing, and features. She emphasizes the user-friendly nature of Squarespace and its seamless integration with Google Workspace, making it a favorite among small businesses.
Finally, they touch on Weebly, recently acquired by Square, which offers unique advantages for businesses using Square as their point of sale. They explore its functionality and how it integrates with Square's ecosystem.
Minute by Minute:
0:00 Introduction and the value of a retention specialist
10:31 The many ways to make landing pages starting with Click Funnels
19:09 The Wordpress blog
24:21 Wix and Squarespace and Weebly with Savannah
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SUMMARY:
In this episode of The Ops Experts Club Podcast, hosts Aaron, Terryn, and Savannah interview Dan Tau, a customer retention specialist for Pedro Adao, to explore the challenges and strategies of retaining customers, particularly in online entrepreneurship. They discuss the importance of nurturing the initial "yes" from customers and the potential fragility of that commitment, especially when customers face personal doubts or financial difficulties.
Dan shares his experiences and insights, emphasizing the need for a compassionate, heart-centered approach in customer retention. He recounts stories of turning potentially negative situations into positive outcomes by listening to customers' concerns, understanding their circumstances, and offering flexible solutions. The conversation also highlights the importance of having dedicated retention specialists who can handle sensitive issues with empathy and understanding, distinguishing retention efforts from collections, which can often feel impersonal and harsh.
Savannah and Terryn add their perspectives on the operational aspects of customer support and retention, underscoring the value of having a structured team approach. They stress that while customer service can handle initial complaints, having a retention specialist to escalate more complex cases ensures that customers receive the attention and care they need, which in turn benefits the company by fostering loyalty and potentially increasing future sales.
This episode provides valuable insights for businesses looking to improve their customer retention strategies by focusing on human-centered interactions and thoughtful, personalized solutions.
Minute by Minute:
0:00 Introduction and retention not collections
8:17 Reminding people of the value
10:16 The operations to retention connection
15:28 Turning angry people into happy people
19:01 The learned habit of listening first
22:39 The experience of working with Collab Team
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SUMMARY:
Join hosts Terryn, Savannah, and Ben in this episode of The Ops Experts Club as they explore some of the coolest tools designed to enhance your operations workflow. From making your emails more readable to optimizing your copywriting process, discover tools that can save you time and improve your productivity.
Highlights:
Hemingway App: Learn how this free app helps you write clearer, more readable emails by highlighting adverbs, passive voice, and complex sentences. Perfect for ensuring your messages are easy to understand and act upon.
Jasper: Explore the advanced features of this AI-driven copywriting tool, which simplifies the writing process with user-friendly templates and tone adjustment options. Ideal for anyone looking to streamline their content creation without extensive input.
Grammarly: Savannah introduces Grammarly as a comprehensive writing assistant that combines features of Hemingway and Jasper. With tone customization, correctness checks, and browser plugins, Grammarly helps refine your writing across various platforms, whether you're drafting emails or social media posts.
Tune in to hear practical insights and firsthand experiences with these tools, and find out which one might be the best fit for your operations needs. Whether you're a seasoned professional or just starting, these cool tools will help you communicate more effectively and efficiently.
Minute by Minute:
0:00 The structure of creativity
6:55 Copy Cool Tools
8:07 The free Hemingway app
12:27 The Apple version of ChatGPT?
19:17 Grammerly
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SUMMARY:
In this episode of The Ops Experts Club Podcast, hosts Terryn and Ben interview Mason Williams, the founder of Evandigital Content.
Mason shares his journey from a creative intern to a seasoned video producer and content creator, emphasizing the crucial balance between creativity and operational efficiency. He discusses the challenges of managing creative processes under tight deadlines and how structured planning can alleviate issues like writer's block.
Mason highlights the importance of integrating creativity within operational parameters, using analogies like music and boxing. He also delves into the dynamic world of social media content creation, stressing the significance of consistency and the art of distilling long-form content into impactful short videos. Mason provides practical tips on handling vast content libraries, ensuring quality while meeting deadlines, and the importance of having a cohesive message.
Tune in for valuable insights into digital content creation, managing client expectations, and mastering the balance between creativity and structure.
Minute by Minute:
0:00 Introduction and creatives who understand ops
2:55 What if you’re not feeling very creative?
6:56 How Mason got started in video creation
8:40 The power of reels today
15:35 How do you know what makes for good content?
17:57 The mindset of a Youtube audience
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SUMMARY:
In this episode of The Ops Experts Club Podcast, hosts Terryn and Ben discuss the resurgence of webinars, comparing tools like Zoom, Zoho, GoToWebinar, and EverWebinar. They highlight the cost-effectiveness and features of these platforms, emphasizing the importance of making webinars engaging and interactive.
Terryn and Ben delve into the strategic value of webinars in modern marketing, noting their ability to showcase expertise, engage audiences, and drive sales. This episode provides essential insights into product design, customer engagement, and effective marketing strategies.
Minute by Minute:
0:00 Value ladders and things learned from Scott Benham
8:51 The comeback of webinars
10:56 The unholy pricing of Zoom webinars
12:26 More reasonably priced options for webinars
24:04 Storage isn’t the only thing you pay for
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SUMMARY:
In this episode of The Ops Experts Club Podcast, Aaron and guest host Drew dive deep into the art of recruiting with special guest Catherine Shue. Catherine shares her hands-on approach to filtering through resumes and LinkedIn profiles, revealing the keywords and experiences she looks for in potential candidates. They discuss the importance of understanding the specific needs of the hiring executive and how Catherine tailors her search to find the perfect match.
Listeners will gain insights into the nuances of recruiting for various roles, the significance of candidates' tenure at previous jobs, and the importance of company culture fit. Catherine also shares some of her most challenging interview experiences and how she adapts her approach to ensure effective communication with candidates.
From identifying red flags in the application process to the value of investing in long-term employee growth, this episode is packed with practical tips and strategies for successful recruitment. Whether you're a hiring manager, recruiter, or job seeker, you'll find valuable takeaways to enhance your approach to the recruitment process.
Join us for an engaging conversation that covers everything from initial screenings to second interviews and the critical onboarding phase, ensuring that you’re well-equipped to find and secure the best talent for your team.
Minute by Minute:
0:00 Welcome guest host, Drew and hiring and recruiting
7:19 What Catherine is looking for when it comes to recruiting
15:56 Things to look for in communication
19:55 She’s had more than a couple awful experiences
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SUMMARY:
In this episode of The Ops Experts Club Podcast, we sit down with Jessica Peavy, the dynamic digital marketing specialist at Unmutable, to explore her diverse journey within the company. From managing book launches and handling marketing strategies to her current role in digital marketing, Jessica shares the evolution of her responsibilities and how she found her sweet spot.
Jessica opens up about the challenges and triumphs of working with family, particularly with her brother and Unmutable's owner, Caleb Peavy. She delves into the nuances of balancing creativity with operational efficiency, setting clear expectations, and maintaining productive client relationships.
We also discuss the art of managing multiple hats in a fast-paced environment and the importance of adaptability in the ever-changing landscape of digital marketing. Jessica offers insights into how Unmutable approaches projects, fosters creativity, and aligns ideas with client goals.
This episode is packed with valuable lessons on the importance of setting boundaries, the power of collaboration, and the significance of continuous learning. Whether you're a digital marketing enthusiast or a project management pro, Jessica’s experiences and tips will inspire you to find balance and joy in your professional journey.
Minute by Minute:
0:00 Introduction and welcome Jessica Peavy!
3:23 Ascending from a creative to an operations manager
9:08 This kind of marketing takes the most creativity
18:23 Learning to reign in clients' creative ideas with something more practical
24:08 A piece of advice for starting out Jessica
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