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On this episode of The Savvy Adjuster Podcast, host Chris Nichols is joined by Donan’s Principal Forensic Engineer Rich Grimshaw and Senior Project Engineer Alec Haugdahl to discuss the huge topic of water intrusion, leaks, and other sources of water damage to structural components. Learn from their expertise and experience about internal and external water sources, which structural elements are more vulnerable to moisture damage, and what adjusters should ask when water is a suspected cause of loss.
Discussed in This Episode
Common sources for damage from waterStructural elements susceptible to water damageHow experts assess reported water damageWhat adjusters should consider before settling structural water claimsReal examples of structural water damage assessmentsAdditional Resources
About Alpine Intel: https://bit.ly/4hzoyMmAlpine Intel Resource Page: https://bit.ly/4hzoCf4Additional Structural Water Loss Resources
Case Study: Basement Water Intrusion Claim: https://bit.ly/3CgZhX0Article: Moisture-Related Drywall Losses: https://bit.ly/4fe84YuGuide: How Building Material Type Makes a Difference in Flood Claims: https://bit.ly/4fbaBCP -
Host Chris Nichols is once again joined by Alpine Intel Customer Education Director Jay Dykstra. This time, Jay’s delving into “the dreaded puffback.” Learn what puffbacks are, what can cause them, and what these challenging (and messy) claims can look like for both the adjuster and assessing expert. Listen on Apple, Spotify, or your favorite podcast platform.
Additional Resources
About Alpine Intel: https://bit.ly/487xK6eAlpine Intel Resource Page: https://bit.ly/489HmxmAdditional Puffback Resources:
Guide: 7 Causes of Furnace and Boiler Puffbacks: https://bit.ly/4h8fldBArticle: Why Boiler and Furnace Puffbacks May Not Be Covered by Insurance: https://bit.ly/4h5vJf0Video: How Do Puffbacks Occur?: An Adjuster’s Guide to Furnaces: https://bit.ly/3BP8ANJ -
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Host Chris Nichols talks about the causes and effects of smoke and fire to HVAC systems with Alpine Intel’s Customer Education Director Jay Dykstra in this episode of The Savvy Adjuster Podcast. Find out why even distant fires may lead to a claim, which different types of smoke can impact equipment, how changing codes and regulations affect adjusters’ processes, and more.
Discussed in This Episode
How wildfires and other fire outside the house can affect HVAC equipment (3:08)Why the type and amount of smoke matter (10:42)Why adjusters shouldn’t settle fire-related HVAC claims without an assessment (13:10)How experts identify the presence and scope of smoke damage to ductwork (16:50)What to do when a contractor calls for a full replacement due to phased-out refrigerants (24:15)Real examples of HVAC smoke and fire assessments (29:30)Additional Resources
About Alpine Intel: https://bit.ly/3Y6VhRyAlpine Intel Resource Page: https://bit.ly/4epYKjPAdditional HVAC Resources
Webinar Recording: HVAC Smoke and Fire Claims: https://bit.ly/3A5QI0mCase Study: HVAC Commercial Claim Smoke and Fire: https://bit.ly/3N9EJ52Article: 3 Things To Know About Wildfire Risk and Property Claims: https://bit.ly/4epoDQxInteractive Guide: Your Guide to Smoke and Fire Damage to HVAC Systems: https://bit.ly/4enD4or -
Senior National Fire Experts Account Executive Kathleen Riley and NFE Fire Operations Manager John Hill join host Chris Nichols again to talk fire investigations. Specifically, they delve into how both adjusters and certified fire investigators can collect and analyze witness statements – even when stories change or don’t support the facts of the claim. Listen on Apple, Spotify, or your favorite podcast platform.
Additional Resources
About Alpine Intel: https://bit.ly/3Th6njRAlpine Intel Resource Page: https://bit.ly/47knabOAdditional Fire Investigation Resources:
eBook: Tackling Large Loss Fire Claims with Subrogation Potential: https://bit.ly/3AQUcUNArticle: 5 Questions to Ask After a Kitchen Fire: https://bit.ly/3ZaAhKtInteractive Guide: How NFE Investigates Fires: An Inside Look at the 11-Step Process: https://bit.ly/3XcqDVd -
Host Chris Nichols is joined in this episode of Alpine Intel’s The Savvy Adjuster Podcast by Senior National Fire Experts (NFE) Account Executive Kathleen Riley and NFE Fire Operations Manager John Hill to talk about how insurance adjusters and certified fire investigators conduct their respective investigations. Find out what each party should look for as well as how information the investigator collects onsite helps with the origin and cause claim. Listen on Apple (https://bit.ly/4fXsUw4), Spotify (https://bit.ly/4dRPNiz), or your favorite podcast platform.
Discussed in This Episode
Information adjusters may collect onsite vs. from the officeWhat the adjuster should know before a vendor’s assessmentTasks the fire investigator completes before going onsiteWhat certified investigators look for on a fire sceneHow and what the adjuster and the investigator communicateReal examples of parallel fire investigationsAdditional Resources
About Alpine Intel: https://bit.ly/4dT2GsFAlpine Intel Resource Page: https://bit.ly/4cEQGKnAdditional Fire Investigation Resources:
Guide: Adjuster’s Glossary of Fire Investigation Terms: https://bit.ly/4cI7aRQGuide: 5 Questions To Ask Before a Fire Investigation: https://bit.ly/3AtgUltCase Study: Apartment Fire: https://bit.ly/46ZX5hL -
In this special edition of The Savvy Adjuster Podcast, host Chris Nichols is joined by Ema Roloff, cofounder of Roloff Consulting. Using her years of experience influencing the digital transformation of the insurance industry, Ema answers pressing questions about the future of AI for claims processing as technology grows and changes. Find out how carriers can combine these developments with a human touch to streamline processes and deliver exemplary customer service.
Disclaimer: The views expressed by third-party guests of The Savvy Adjuster Podcast are their own and do not necessarily reflect the thoughts and opinions of Alpine Intel or this podcast. The material presented is for general informational purposes only.
Discussed in This Episode
The growing significance of AIHow adjusting jobs will change as technology developsHow digital changes affect customer serviceHow carriers can use digital literacy to streamline processesExamples of how to leverage and grow AI in insurance claimsAdditional Resources
About Alpine Intel: https://bit.ly/3LUenTMAlpine Intel Resource Page: https://bit.ly/4cfxrXtAdditional Digital Literacy Resources:
Roloff Consulting Digital Literacy Resources: https://bit.ly/46FfBfaArticle: Advantages of Smart Technology and IoT As Related to Insurance Claims: https://bit.ly/4ck045IArticle: 3 Ways Carriers Should Blend Automation and the Human Touch: https://bit.ly/4ddE3XB
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Alpine Intel Technical Education Manager Jay Dykstra once again joins host Whitney Boles to discuss some of the more technical aspects of solar equipment. They talk more in-depth about why the often-claimed phrase “solar panels” doesn’t begin to cover the different parts of the equipment you might see in claims – as well the experience that kickstarted Jay’s solar interest.
Additional Resources
About Alpine Intel: https://bit.ly/3Lpf1bFAlpine Intel Resource Page: https://bit.ly/3W3mPVDAdditional Solar Equipment Resources:
Guide: Solar System Essential Maintenance Tips and Common Malfunctions: https://bit.ly/3zFUuxcArticle: Shedding Light on Risks Involving Solar Power: https://bit.ly/3LnzC06Case Study: Solar Power System Claim: https://bit.ly/3S908yc -
Host Whitney Boles is joined in this episode of Alpine Intel’s The Savvy Adjuster Podcast by Alpine Intel Technical Education Manager Jay Dykstra and Donan Senior Forensic Engineer Gary Woodall to talk about solar equipment that appears in property insurance claims. Find out the difference between solar panels and solar arrays, what questions to ask when you’re handling a solar equipment claim, and what you can expect from your expert assessment.
Discussed in This Episode
The growing significance of solar panel claimsSafety considerations during inspectionsIdentifying and testing solar equipmentRepair vs. replacement recommendations and pricingKey solar equipment termsThe solar equipment inspection process and frequent causes of lossReal examples of solar investigationsAdditional Resources
About Alpine Intel: https://bit.ly/4eMbcLgAlpine Intel Resource Page: https://bit.ly/45OXGlYAdditional Solar Equipment Resources:
Guide: Solar Power System Components: https://bit.ly/3XNvuxMWebinar Recording: Exploring Solar Power System Claims: https://bit.ly/3VQULohInteractive Guide: 5 Things Adjusters Should Know About Solar Power Equipment: https://bit.ly/4bupZrb -
CAT claims put a lot of strain on policyholders, insurance professionals, and property assessors, but there are ways to make life a little easier in stressful times. Alpine Intel Technical Education Trainer Kevin Huelsman and Donan Principal Engineer John Miller are back with The Savvy Adjuster Podcast host Chris Nichols to share five things adjusters can do to reduce stress and keep things moving efficiently when dealing with high claim volume.
Additional Resources
About Alpine Intel: https://bit.ly/3VO8EF3Alpine Intel Resource Page: https://bit.ly/3VKfWcNAdditional CAT Resources:
Article: 3 Ways Adjusters Can Prepare for CAT Claims: https://bit.ly/3Vuk5jUGuide: Desk Adjuster’s Guide to CAT Claims: https://bit.ly/3zhb6uISlideshow: Are You Prepared For Catastrophic Claims?: https://bit.ly/3KS9dHq -
In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols discusses CAT property claims and assessments with Alpine Intel Technical Education Trainer Kevin Huelsman and Donan Principal Engineer John Miller. What qualifies as a catastrophe, and who defines it? How can carriers make sure they’re ready to handle the claim volume that comes with these events – and that their assessment partners are, too? Get these answers and more to help adjusters handle a heavy influx of claims due to catastrophic events like tornadoes, hurricanes, and floods in this episode.
Discussed in this Episode
CAT classification for insurance carriers and assessment companiesHow carriers and adjusters can prepare for CAT claimsWhat makes an efficient assessment vendor in high volume timesHow CAT assessments differ from everyday property claims and how engineers should trainReal examples of CAT insurance investigationsAdditional Resources
About Alpine Intel: https://bit.ly/3wXbEFxAlpine Intel Resource Page: https://bit.ly/4c4vEF6Additional CAT Resources:
Article: How Donan’s CAT Team Rises to the Demand of Catastrophic Perils: https://bit.ly/4e8Lkc4 Case Study: Hurricane Residential Claim: https://bit.ly/3X7BwZVWebinar Registration: Tornado Damage to Residential Structures: https://bit.ly/458l91a -
In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Whitney Boles is joined by National Fire Experts Fire Operations Manager John Hill and Senior Auto Account Executive Joe Cosgrove to talk about vehicle fires. They cover technology adjusters may see their experts use in these claims, which questions are important to ask, what fire investigators look for onsite, special considerations for electric vehicles, how evidence should be preserved for vehicle fire investigations and potential subrogation, and more.
Discussed in this Episode
How vehicle fire investigations compare to structural firesHow EDR may come into play during a vehicle fire investigationWhat questions investigators and adjusters should ask during the claim processCommon causes of vehicle firesHow evidence should be preserved for accurate vehicle fire investigations and potential subrogationElectric vehicle (EV) fires and their industry impactReal vehicle fire stories from the fieldAdditional Resources
About Alpine Intel: https://bit.ly/44ZSnQoAlpine Intel Resource Page: https://bit.ly/3yv37tPAdditional Vehicle Fire Resources:
Article: The Importance of Origin and Cause of Vehicle Fires: https://bit.ly/4dQSRMrGuide: Evidence in Vehicle Fire Claims: https://bit.ly/3Kd55ByCase Study: Truck Fire: https://bit.ly/3UPCuqZ -
A lot of the work to effectively handle large loss fire claims comes before the fire has even occurred by putting a process in place. Lead Fire Investigators Shawn Williams and Jim Sielehr from National Fire Experts once again join host Chris Nichols to share some tips insurance professionals can use to make a plan of action that helps these complex claims proceed efficiently, including lining up partners, being aware of pitfalls, and knowing budgetary constraints.
Additional Resources
About Alpine Intel: https://bit.ly/3wNrKRYAlpine Intel Resource Page: https://bit.ly/44X4VrxAdditional Fire Investigation Resources:
Guide: Fire Claims: From Investigation to Litigation: https://bit.ly/3RjGG1pGuide: 5 Questions to Ask Before a Fire Investigation: https://bit.ly/4bS0v7LArticle: How Intensity and Duration Dictate Structural Damages in Fires: https://bit.ly/3VdzbLL -
In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols speaks with Lead Fire Investigators Shawn Williams and Jim Sielehr from National Fire Experts. They discuss the unique considerations of a large loss fire, how other parties factor into the process, and how adjusters can ensure they’re picking an assessment partner who’s prepared to handle the complexities of these claims.
Discussed in this Episode
What constitutes a large loss fire claim?What other interested parties – and their representatives – may be involvedWhat adjusters should look for in a fire assessment partnerCommon causes of large loss fire claimsTypical large loss fire assessments step by stepReal stories from National Fire Experts large loss investigationsAdditional Resources
About Alpine Intel: https://bit.ly/3WYLFrAAlpine Intel Resource Page: https://bit.ly/3KhBnv6Additional Fire Investigation Resources:
Guide: What to Expect From Your Fire Investigation: https://bit.ly/3KbtCXBGuide: Your Questions About Fire Investigation Evidence Answered: https://bit.ly/3QSC168Case Study: Apartment Fire: https://bit.ly/4bG9PM0 -
In this episode of Alpine Intel’s The Savvy Adjuster Podcast, Donan Principal Forensic Engineer Marvin Aiken and HVACi Field Operations Manager Joe Brinlee bring their expertise to a follow-up conversation about collateral indicators with host Whitney Boles. After a quick recap of hail, they discuss how other weather phenomena like wind and flooding can impact collaterals. Listen to learn why accurate cause of loss determinations require comprehensive assessments.
Additional Resources
About Alpine Intel: https://bit.ly/4buLCIBAlpine Intel Resource Page: https://bit.ly/3UQAoagAdditional Resources for Hail, Wind, and Flooding:
Case Study: Hurricane Residential Claim: https://bit.ly/4bJ0t1GGuide: Wind Damage and Other Losses to Asphalt Shingles: https://bit.ly/3yvS6IIeBook: Adjuster Tips for Hurricane Claims with HVAC Systems: https://bit.ly/3WMU6q7 -
In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Whitney Boles is joined by Donan Principal Forensic Engineer Marvin Aiken and HVACi Field Operations Manager Joe Brinlee. They explain why inspecting collateral indicators is important to hail assessments of roofs, structures, and HVAC equipment; the difference between cosmetic impacts and functional hail damage; and when adjusters should consider claim support from both a forensic engineer and an HVAC expert.
Discussed in this Episode
What are collateral indicators, and why do they matter to your claim?How experts identify cosmetic impacts vs. functional damageOther causes of loss frequently reported as hail damageWhen a claim can benefit from both a structural and an HVAC inspectionReal examples of how collateral indicators have been valuable to Alpine Intel assessmentsAdditional Resources
About Alpine Intel: https://bit.ly/3wHRQWxAlpine Intel Resource Page: https://bit.ly/3wI25KvAdditional Structural and HVAC Hail Resources:
Article: The Effect of Corrosion on Repairing Hail-Damaged HVAC Coils: https://bit.ly/3ypVZyGGuide: 5 Things That Could Look Like Hail Damage but Aren’t: https://bit.ly/3QY3ZNPWebinar: Hail and Wind HVAC Claims Webinar Recording: https://bit.ly/4bM27zD -
So you need an inspection to determine if your claim’s product loss has subrogation potential. Following up on their rundown of how carriers can benefit from identifying subro. David Riggs, Chief Operations Officer for Engineering, Fire Investigations, and CTL; and Professional Engineer Adrian France once again chat with host Chris Nichols – this time to outline the process for adjusters from first notice of loss to storage after an inspection.
Additional Resources
About Alpine Intel: https://bit.ly/3QVtuiJAlpine Intel Resource Page: https://bit.ly/3QVpfUAAdditional Plumbing and Subro Resources:
Case Study: Valve Failure: https://bit.ly/3QWEf4iArticle: Five Ways to Streamline the Subrogation Process: https://bit.ly/4bykJDFArticle: Do I Have What I Might Need to Subrogate?: https://bit.ly/3V9aXCd -
In this episode of Alpine Intel’s The Savvy Adjuster Podcast, host Chris Nichols speaks with David Riggs, Chief Operations Officer for Engineering, Fire Investigations, and CTL; and Professional Engineer Adrian France. They delve into the importance of identifying subrogation potential, common plumbing losses seen in the Component Testing Lab (CTL), what the experts look for to determine if the failure was caused by a manufacturer’s defect, and exploding toilets! Listen and learn what steps you can take to protect your plumbing evidence and more to ensure you don’t let subro opportunities pass you by.
Discussed in this Episode
What is subrogation?How experts identify the cause of failure based on received evidenceHow to protect evidence against spoliationCommon plumbing conditions assessed at CTLReal stories of how Alpine Intel has helped with subrogationAdditional Resources
About Alpine Intel: https://bit.ly/4auwg5KAlpine Intel Resource Page: https://bit.ly/4dSbL5SAdditional Plumbing and Subro Resources:
Article: Common Toilet and Bathroom Plumbing Failures: https://bit.ly/4bqJWjuGuide: Subrogation Basics for Claims Adjusters: https://bit.ly/4bzwRo8Article: 3 Adjuster Questions a CTL Should Be Able to Answer: https://bit.ly/44WFKWi -
Many indicators of damages to HVAC systems can be found via visual inspection. Following up on their discussion about various weather-related perils in episode 3, Alpine Intel’s Technical Director Curt VanNess and Technical Field Manager Chris Molnar join host Whitney Boles once again for a brief look at other causes of loss that evidence surrounding these systems may indicate.
Additional Resources
About Alpine Intel: https://bit.ly/3V88UyiAlpine Intel Resource Page: https://bit.ly/3Vb2tKOAdditional HVAC Fundamentals:
Guide: Wind Damage to HVAC Condensing Units: https://bit.ly/3UZWCa6Article: Lightning, High Voltage Surge, or Wear and Tear?: https://bit.ly/4bjIjnzeBook: Ins and Outs of Hail-Related HVAC Claims: https://bit.ly/4bR3z43 -
The Savvy Adjuster Podcast host Whitney Boles speaks with Alpine Intel’s Technical Director Curt VanNess and Technical Field Manager Chris Molnar about HVAC equipment and their experiences with HVACi and beyond. They discuss the fundamentals of common HVAC systems and how adjusters can address claims that include them in the face of changes in climate, codes, and technology.
Discussed in this Episode
HVAC equipment common in geographical regionsHow codes and regulations affect repairs vs. replacementResidential vs. commercial inspections for claimsHow weather conditions can affect HAVC equipmentHow arcing and other electrical damage manifest on equipmentHints the surrounding area provides during an HVAC assessmentWhat an HVAC assessment offers and examples of real inspectionsAdditional Resources
About Alpine Intel: https://bit.ly/3WUtV0CAlpine Intel Resource Page: https://bit.ly/44V02z6Additional HVAC Fundamentals:
Webinar Recording: HVAC Systems 101 for Adjusters: https://bit.ly/4ayCGAPArticle: The Effect of the 2024 Refrigerant Changes on Claims: https://bit.ly/3yDBnmBGuide: Residential HVAC System Cheat Sheet: https://bit.ly/4avBY7e -
Evidence of winds strong enough to damage shingles goes beyond the roof. In this mini episode, Chris follows up with Kevin Huelsman and Gary Ellis about collateral indicators, weather data, and other evidence the experts look at to verify claimed wind damage.
Additional Resources
About Alpine Intel: https://bit.ly/4boaL7MAlpine Intel Resource Page: https://bit.ly/4buIGvzAdditional Wind and Roofing Resources:
Wind Damage to Asphalt Shingles Webinar Recording: https://bit.ly/3KavqjRArticle: Wind and Other Damage to Shingle Roofs: https://bit.ly/4dMWNhjGuide: Wind Damage and Other Losses to Asphalt Shingles Guide: https://bit.ly/4dUa5sn - Показать больше
