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In this episode of Bean There Done That, host Phillip Di Bella sits down with Todd Biggs, owner of L’Espresso cafes, to discuss his remarkable journey in the hospitality industry. Todd, with over 20 years of experience, has managed to grow his business by 33% during the height of the COVID-19 pandemic. From his early days at McDonald's to roles in luxury hotels and now managing multiple café locations, Todd shares valuable insights on leadership, strategic planning, and the importance of energy and enthusiasm in business. Tune in to discover the secrets behind his success and his latest venture aimed at supporting hospitality entrepreneurs.
Key Topics and Themes:
Todd's hospitality beginnings, starting at McDonald's and progressing through luxury hotels.Challenges and strategies in buying and managing three cafes during the COVID-19 pandemic.The importance of leadership, consistency, and strategic planning in growing a business.Todd’s new platform, Knowa, designed to support café and hospitality owners with business solutions.About Our Guest:
Todd Biggs is a seasoned hospitality professional with over two decades of experience across various segments of the industry, including fast food giants like McDonald's and luxury hotel brands such as Ritz Carlton. Todd is the owner of L’Espresso cafes, operating within Myer department stores in Queensland. His strategic acumen has enabled him to scale his business successfully despite industry challenges. Todd is also the founder of Knowa, a platform dedicated to supporting hospitality entrepreneurs in managing and growing their businesses.
Leadership Training: The value of Todd's early management experiences at McDonald's and how it prepared him for high-stakes roles later in life.Consistency is Key: Todd emphasises the importance of maintaining consistency in customer service and product quality, especially in challenging times.Strategic Growth: Todd’s advice on scaling businesses effectively, such as the benefits of using technology for remote management and the importance of timing in business expansion.Passion for Hospitality: Despite the difficulties in the industry, Todd remains optimistic, advocating for a hands-on and data-driven approach to success.
Key Takeaways:Links and Resources:
KnowaTodd’s InstagramTodd’s LinkedInThe Coffee CommuneTime-Stamped Key Points:
00:00: Introduction by Phillip Di Bella, overview of the episode focus.01:15: Todd’s extensive background and early beginnings in hospitality.02:52: Insights from Todd’s time at McDonald's and the critical training programs that shaped his leadership style.06:15: Todd’s experience working in luxury hotels, including the Ritz Carlton and the Carlisle.07:00: Decision to purchase three cafes simultaneously during the pandemic and the challenges faced.10:15: Discussion on the importance of energy and enthusiasm in leading a successful team.11:45: How Todd grew the L’Espresso business by 33% despite the challenges of the COVID-19 pandemic.13:00: Introduction to L’Espresso: operations within Myer department stores and the unique business model.18:30: Todd’s take on the future of hospitality and the critical role of consistency, planning, and technology.20:00: How Todd uses customer data to optimise menu offerings and anticipate trends.24:58: Introduction to Knowa, Todd’s new project aimed at helping hospitality business owners with key resources.27:00: Final thoughts on the importance of persistence and hands-on management in achieving success.Don’t miss this engaging episode filled with insights from one of hospitality's rising stars. Learn how to navigate the industry’s toughest challenges and accelerate your own business success. Listen now on your favourite podcast platform!
Produced by The Podcast Boss.
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In this episode of Bean There Done That, host Phillip Di Bella sits down with Nicholas Mitrossilis, the founder and managing director of The Yiros Shop, a beloved fast-food chain in Brisbane. Nick shares his entrepreneurial journey, from his early days growing up in a family-owned fish and chip shop to building a thriving business with over 16 stores. They discuss the lessons learned from working in hospitality and construction, the challenges of rapid expansion, and the importance of knowing your numbers in business.
Nick's story is a powerful reminder that success is not an overnight journey. He opens up about the inspiration behind The Yiros Shop, its rapid growth, and the plans to expand to 150 stores across Australia, with a focus on drive-thru service. Nick also highlights the significance of creating pathways for his team members, with many progressing from entry-level roles to store owners.
Whether you're an aspiring entrepreneur or simply curious about what it takes to build a fast-food empire, this episode is packed with valuable insights on growth, resilience, and the power of food to connect people.
Key Topics and Themes:
Nicholas' upbringing in hospitality and its influence on his careerFounding The Yiros Shop in Brisbane and expanding to over 16 storesThe difference between a Yiros and a kebabLearning the importance of systems and knowing your numbersOvercoming challenges like COVID-19 and the chip shortagePlans for The Yiros Shop's expansion, with a focus on drive-thru modelsThe value of investing in people and creating career pathways within the businessAbout Our Guest:
Nicholas Mitrossilis is the founder and managing director of The Yiros Shop, a fast-food chain specialising in Greek cuisine with over 16 locations in Brisbane. Under his leadership, The Yiros Shop has rapidly grown from a single store to a multi-store business, with plans to expand to 150 locations across Australia. In 2022, Nicholas was honoured with the Young Entrepreneur Hospitality and Tourism Award, recognising his contributions to the food industry. Passionate about quality ingredients and excellent service, Nicholas is committed to creating career opportunities for his employees while bringing a taste of Greece to Australia.
Know your numbers: Nicholas stresses the importance of understanding your profit margins, especially in a competitive industry like fast food.Invest in people: Building a strong team is crucial to long-term success. Nicholas has focused on creating pathways for his employees to grow within the company.Adaptability is key: From dealing with a chip shortage to navigating COVID-19, Nicholas highlights the importance of adapting to changing circumstances.Drive-thru expansion: With a focus on convenience, The Yiros Shop is set to grow with more drive-thru locations, offering customers a quicker, more efficient experience.
Key Takeaways:Links and Resources:
The Yiros ShopNicholas Mitrossilis on LinkedInThe Coffee CommuneTime-Stamped Key Points:
[00:01:00] – Introduction to Nicholas Mitrossilis and The Yiros Shop[00:03:00] – Growing up in a family-owned fish and chip shop[00:04:00] – Opening the first Yiros Shop in Brisbane, 2015[00:09:00] – What makes a Yiros different from a kebab[00:10:20] – The importance of knowing your numbers in business[00:14:00] – Expanding to five stores and learning to maintain consistency[00:15:40] – Surviving COVID-19 by adapting the business model[00:19:00] – Nick’s vision for 150 Yiros Shop locations and the focus on drive-thru service[00:24:00] – How the chip shortage led to introducing new menu items[00:27:00] – Learning from industry giants like McDonald’s[00:29:00] – Nick’s advice to aspiring entrepreneurs
Don’t miss out on this inspiring episode where Nicholas Mitrossilis reveals the secrets behind his success and the rapid growth of The Yiros Shop. Listen now on your favourite podcast platform, and visit The Yiros Shop for a taste of authentic Greek street food.Produced by The Podcast Boss.
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In this inspiring episode of Bean There Done That, Phillip Di Bella sits down with Giorgina Venzin, a dynamic hospitality entrepreneur, to discuss her journey from washing dishes at age 13 to owning multiple successful cafes by her early 30s. Giorgina shares valuable insights into the hard work, sacrifices, and creative vision that fuel her success. From her first venture, Pawpaw Café, to her innovative approach of flipping cafes like houses, Giorgina’s story reveals how passion, family support, and perseverance create the foundation for a thriving career in hospitality. Whether you're an aspiring business owner or simply love a good success story, this episode offers essential lessons in resilience, adaptability, and the importance of starting with strong foundations.
Early Foundations: Giorgina’s first job washing dishes at her father’s restaurant and how it shaped her work ethic.Entrepreneurial Journey: The launch of Pawpaw Café and how Giorgina adapted her father’s struggling venue into a profitable business.Learning on the Job: Insights into running lean operations, dealing with early challenges like customer reviews, and leveraging social media for growth.Creative Business Strategies: The innovative "cafe flipping" approach and how Giorgina expanded her business.Personal Growth: Giorgina’s evolving definition of success, focusing on holistic work-life balance and personal fulfilment.Mentorship and Leadership: The importance of building a supportive team, mentoring the next generation, and staying true to her values.
Key Topics and Themes:About Our Guest:
Giorgina Venzin is a Brisbane-based hospitality entrepreneur and the owner of multiple successful cafes, including the well-known Pawpaw Café. Starting her career at age 13 washing dishes at her father’s restaurant, Giorgina quickly developed a love for hospitality. Her innovative approach to business—flipping cafes like houses—has made her a respected figure in the industry. Giorgina is passionate about mentoring the next generation of leaders, fostering team culture, and maintaining a work-life balance that includes time for creativity and personal fulfilment.
Key Takeaways:
Start Early, Learn Everything: Giorgina’s story underscores the importance of starting with humble beginnings and learning the ropes from the ground up.Adapt and Innovate: From flipping cafes to using social media to grow her brand, Giorgina demonstrates the value of being adaptable and creative in business.Mentorship Matters: Giorgina attributes much of her success to the mentorship and support of her father, and she now seeks to mentor her own staff.Stay Relevant: Giorgina stresses the need for continuous innovation, whether through menu changes or unique marketing strategies, to keep her businesses thriving.Work-Life Balance: A more holistic approach to success includes personal growth, health, and making time for family and friends.Links and Resources:
Pawpaw CaféDarvella PatisserieThe Coffee CommuneTime-Stamped Key Points:
00:00 – Introduction to Bean There Done That and guest Giorgina Venzin.01:40 – Giorgina's early days working at her father’s restaurant at age 13.03:20 – The value of independence and the foundation of Giorgina’s work ethic.05:20 – Pawpaw Café: How it all started and her father’s role in enabling her first venture.07:20 – Managing early challenges: Running lean, dealing with customer feedback, and growing the brand through social media.09:40 – Expanding the business: Giorgina’s journey to owning multiple cafes.11:40 – Creativity in cafe flipping: The adrenaline behind the expansion.13:00 – The importance of building unique identities for each venue and staying relevant.16:20 – Building emotional engagement with customers and staff through storytelling.18:40 – The value of hospitality as a foundational career, especially for young people.22:00 – Giorgina's personal approach to leadership, mentoring staff, and fostering a positive work culture.25:20 – Future vision: Training staff, creating a long-term impact, and possibly shifting to an educator role.Don’t miss out on this episode filled with invaluable lessons from Giorgina Venzin. Whether you're an aspiring entrepreneur or simply curious about the inner workings of successful cafes, this conversation offers rich insights.
Produced by The Podcast Boss. -
In this episode, Phillip Di Bella sits down with Matthew Rollo, the founder of Hashtag Burgers and Waffles, to explore his inspiring journey in the hospitality industry. Starting as a dishwasher at 14, Matthew’s career grew from washing dishes to managing his own multi-location burger business. The conversation covers the highs and lows of entrepreneurship, his strategic approach to growing the business, and his insights on leadership, work ethic, and creating a customer-driven brand.
The Long Road to Success: Matthew shares his start in hospitality, beginning with dishwashing at 14 and working through various roles before launching Hashtag Burgers and Waffles.Strategic Growth: Matthew explains the importance of learning the business inside-out before expanding, and how he carefully scaled from one store to four, with a focus on systems and technology.Resilience in the Face of Challenges: The discussion highlights the challenges of opening his first store just before the COVID-19 pandemic and how he turned this obstacle into an opportunity.Customer and Employee Engagement: Matthew talks about building a menu that sparks memories for customers and fostering a positive, involved work culture.The Power of Planning: Emphasising the importance of planning, Matthew offers advice for young entrepreneurs on the necessity of patience, strategy, and resilience in building a successful business.
Key Topics and Themes:About Our Guest:
Matthew Rollo is the founder of Hashtag Burgers and Waffles, a Brisbane-based burger chain known for its creative menu and strong connection with customers. Starting his career as a dishwasher at 14, Matthew worked his way through the hospitality industry, gaining a wealth of experience before launching his own business. Today, Hashtag Burgers and Waffles operates four locations, with plans for further expansion through franchising.Key Takeaways:
Success is built over time: Matthew stresses that success doesn’t happen overnight. His story is a testament to patience, learning, and persistence.Focus on systems: Developing strong systems and embracing technology has been crucial to scaling his business.Embrace failure: Matthew encourages entrepreneurs to learn from their mistakes and use them to grow.Customer connection: Building a menu with nostalgic touches and actively engaging with customers can create strong emotional ties to a brand.Support and mentorship: Having the right mentors and seeking guidance can significantly aid business growth.Links and Resources:
Hashtag Burgers and WafflesThe Coffee CommuneRestokeTime-Stamped Key Points:
[00:00:00] – Introduction to the episode and the new "Success Stories" series.[00:01:00] – Phillip introduces Matthew and shares the vision behind the series.[00:02:00] – Matthew begins by discussing his start in hospitality at 14, dishwashing, and working in various roles to learn the industry.[00:05:00] – Key takeaway: "Not an overnight success"—the importance of learning and growing from the ground up.[00:07:00] – Matthew shares how he started Hashtag Burgers with just $2,000 and strategic thinking.[00:09:00] – Lessons from failures and how to adapt and pivot in business.[00:12:00] – Creating a customer-centred menu with nostalgic elements like the Milo shake.[00:16:00] – Opening the first store just before COVID-19 and using his experience with delivery platforms to survive the lockdown.[00:19:00] – The importance of systems and technology in scaling up to four stores.[00:22:00] – Matthew’s future plans: Expanding Hashtag Burgers and Waffles to 20 stores and exploring franchising.[00:25:00] – Advice for potential franchisees: The key values required are attitude and a willingness to learn.[00:29:00] – Discussion about the importance of work ethic, personal development, and learning how to balance work and life effectively.[00:34:00] – Matthew’s final advice: "Enjoy what you do and push through the challenges."Don’t miss this engaging episode! Tune in to hear Matthew Rollo’s inspiring story of growth, grit, and strategy, and learn how you too can turn a passion into a thriving business.
Produced by The Podcast Boss.
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In this episode of Bean There Done That, host Phil Di Bella is joined by Michael McFarlane, Head of Sales and Marketing at Huskee, to discuss sustainability in the cafe industry. They explore the role of reusable cups, misconceptions about sustainability, and how cafes can implement environmentally friendly practices. Michael shares insights from his 14 years in hospitality, offering practical tips on everything from menu creation to waste reduction and the importance of choosing sustainable suppliers.
Key Topics and Themes:
Sustainability challenges and solutions in cafesThe role of reusable cups in reducing single-use wasteThe importance of material choice and consumer preferencesMisconceptions around sustainability in the coffee industryExploring reusable cup programs like HuskeeSwapPractical tips for cafes to promote sustainabilityThe future of single-use plastic bans and their impact on cafesAbout Our Guest:
Michael McFarlane is the Head of Sales and Marketing at Huskee, a company leading the way in sustainable coffee solutions. With over 14 years of experience in hospitality and retail, Michael is passionate about coffee culture, innovation, and reducing waste in cafes through reusable systems like HuskeeSwap. He has helped scale an Australian startup to global prominence, promoting sustainability in the cafe industry.
Takeaways:
Reusable Cups Matter: Whether plastic or stainless steel, reusable cups are a great first step towards sustainability.Start Small: Promote reusables, engage with customers about their preferences, and experiment with different sustainable practices.Sustainability Can Be Profitable: Reducing waste and choosing the right suppliers can lower costs and attract environmentally conscious customers.Links and Resources:
Huskee – Learn more about Huskee’s reusable cup systems and sustainability initiatives.The Coffee Commune – Join the coffee community and explore their sustainability strategies.Time-Stamped Key Points:
[00:01:05] – Introduction to sustainability in cafes and Michael’s background in coffee culture and innovation.[00:02:16] – Michael explains the first steps cafes can take towards sustainability, starting with BYO and reusable cups.[00:03:16] – Discussion on material choice and how different reusable cups cater to personal preferences and enhance customer experiences.[00:06:57] – Phil and Michael break down the importance of cup size, from 6oz to 16oz, and how it affects pricing and consumer choice.[00:10:15] – Should cafes charge less for customers bringing reusable cups? Michael offers his take on this contentious topic.[00:12:45] – Introduction to HuskeeSwap, a reusable cup system designed to streamline cafe operations and reduce waste.[00:14:22] – Insights into countries leading the way in sustainability and upcoming single-use bans in Australia.[00:17:06] – How cafes can use sustainability initiatives like HuskeeSwap to attract more customers and reduce operational costs.[00:20:00] – The importance of choosing suppliers with strong ESG (Environmental, Social, Governance) strategies.Don’t miss this insightful episode on how cafes can embrace sustainability and improve their bottom line. Listen now on your favourite podcast platform and start making your cafe more sustainable today!
Produced by The Podcast Boss.
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In this episode of Bean There, Done That!, host Phil Di Bella welcomes Marija Hall, Director of Momentous Australia, to discuss the evolving landscape of leadership. Marija shares her passion for developing great leaders and helping teams thrive in the digital age. The conversation covers the shift from traditional leadership styles to more inclusive, coaching-focused approaches, and the importance of resilience and adaptability in today's rapidly changing environment. Marija offers practical tips for improving performance and productivity, emphasising the need for clear expectations, continuous learning, and fostering a sense of belonging among team members.
Key Topics and Themes
Evolution of Leadership StylesImportance of Customer-Centric LeadershipImpact of Digital Transformation on LeadershipStrategies for Employee Engagement and RetentionRole of Innovation and Problem-Solving in Modern LeadershipBuilding Resilience and Accountability in TeamsBalancing Personal, Professional, and Family Goals for Holistic LeadershipAbout Our Guest
Marija Hall is the Director of Momentous Australia, where she delivers bespoke programs to help leaders gain the capabilities to lead confidently in the digital age. With a background in professional services and various industries, Marija is dedicated to fostering great leadership, team performance, and business success.
Takeaways
Leadership Evolution: The shift from traditional, hierarchical leadership to more inclusive, coaching-focused approaches is crucial in today's digital age.Customer-Centric Strategy: Effective leadership starts with a deep understanding of customer needs and aligning employee engagement with delivering exceptional customer experiences.Resilience and Accountability: Leaders must foster resilience and accountability within their teams, encouraging continuous improvement and personal responsibility.Balancing Goals: Successful leaders balance personal, professional, and family goals, recognising the holistic nature of effective leadership.Links and Resources
Momentous AustraliaGallup Strengths TestYoung Presidents OrganizationSimon Sinek on ResilienceTime-Stamped Key Points
00:00:00 - Introduction by MC00:00:36 - Phil Di Bella introduces Marija Hall00:01:07 - Marija shares her background and passion for leadership00:03:13 - Differences between current and past leadership styles00:04:48 - Impact of digital transformation on leadership00:07:39 - Challenges of attracting and retaining talent in the hospitality industry00:09:13 - Tips for improving employee engagement and performance00:12:31 - Importance of creating a sense of belonging in teams00:16:55 - Future trends in leadership and organizational structure00:20:43 - Enhancing performance and productivity through clear expectations and difficult conversations00:24:16 - Role of structure, mindset, and skillset in successful leadership00:28:00 - Available programs and resources for leadership development00:29:53 - Characteristics of an ideal leader00:31:06 - Importance of resilience in leadership00:36:40 - Balancing personal, professional, and family goals in leadershipDon’t miss out on this insightful discussion about modern leadership! Listen to the full episode onyour podcast app. For more resources and to connect with Marija Hall, visit Momentous Australia.
Produced by The Podcast Boss.
#Leadership #DigitalAge #EmployeeEngagement #Resilience #Innovation #TeamBuilding #Hospitality #Coaching #Productivity -
In this episode of Bean There, Done That!, host Phil Di Bella dives deep into the crucial topic of retaining top talent with special guest Lauren Karan. Lauren, an expert in recruitment and organisational coaching, shares her extensive knowledge on creating effective hiring strategies and fostering a culture of retention. They explore the importance of understanding your business's pain points, aligning hiring strategies with growth goals, and continuously building a pipeline of potential hires. Lauren emphasises the significance of leadership, inclusivity, and emotional engagement in retaining staff and offers practical tips on interviewing and onboarding processes. Whether you're in hospitality or any other industry, this episode is packed with actionable insights to help you build and maintain a high-performing team.
Key Topics and Themes:
The importance of retaining top talent versus merely recruitingStrategies for proactive hiring and avoiding desperation in recruitmentCreating a robust and effective recruitment processUtilising behavioural questions and psychometric testing in interviewsThe role of leadership and culture in employee retentionPractical tips for interviewing and selecting the right candidatesThe value of involving your team in hiring decisionsBalancing competitive wages with performance expectationsBuilding a sense of belonging and emotional engagement in your teamRecognising when and how to promote within your organisationTakeaways:
Effective recruitment processes are crucial for improving retention outcomes.Always be on the lookout for great talent and maintain a continuous hiring mindset.Leadership and culture are key drivers of employee retention; make your team feel valued and heard.Behavioural questions in interviews help reveal true capabilities and fit.Competitive wages should be balanced with clear performance expectations and a strong value proposition.Involve your team in hiring decisions to foster a sense of ownership and belonging.Promote from within by identifying and nurturing employees who take initiative and show leadership potential.Time-Stamped Key Points:
00:05 - Introduction to the main topic: retaining top talent01:30 - Phil introduces guest Lauren Karan and her background03:45 - The importance of linking hiring strategy with business goals08:20 - Tips for hiring in a competitive and transient market15:10 - The significance of behavioural interviewing and asking for specific examples22:30 - The role of leadership and culture in retaining employees28:45 - Real-life examples of effective customer service and team dynamics34:50 - Balancing wages with performance and commercial viability41:20 - Identifying and promoting top performers within your team50:10 - Strategies for continuous recruitment and building a talent pipeline57:00 - Closing thoughts and the importance of simple, actionable stepsAbout Our Guest:
Lauren Karan is a specialist in technical and engineering recruitment within the building and civil construction market. With over 12 years of experience, Lauren holds a degree in psychology, accreditation in behavioural interviewing and psychometric testing, and certification as an organisational coach. Her hands-on, strategic approach to recruitment has set her apart in the industry, making her a sought-after expert in finding and retaining top talent.Links and Resources:
Book: "Belonging" by Owen EastwoodBook: "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" by Will GuidaraPodcast: Building Doors by Lauren KaranDon't miss this insightful episode with Lauren Karan as we uncover the secrets to retaining top talent and building a high-performing team. Listen now on your favourite podcast platform and accelerate your potential with The Coffee Commune.
Produced by The Podcast Boss. For more information, visit thepodcastboss.com.
#TalentRetention, #RecruitmentStrategies, #EmployeeEngagement, #Leadership, #WorkCulture, #HospitalityIndustry, #BusinessGrowth, #CoffeeCommune, #PhilDiBella, #LaurenCurran, #BeanThereDoneThat
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In this episode of Bean There, Done That, host Phil Di Bella is joined by Nathan Forward, a Human Resources Business Partner at People Squared. With over 15 years of experience in HR and IR compliance, Nathan shares his expertise on navigating industrial relations, ensuring compliance, and fostering a positive workplace culture. The discussion covers key legislative changes, the importance of proactive HR management, and practical tips for creating a thriving business environment.
Key Topics and Themes:
The importance of staying proactive in compliance and HR managementUnderstanding and adapting to changes in industrial relations lawsStrategies for fostering a positive workplace cultureBalancing employee needs with business viabilityPractical tips for effective human resource managementTakeaways:
Ignorance is not a defence: Stay informed and proactive about compliance and legislation changes.Foster a culture of belonging: Ensure your employees feel valued, safe, and engaged.Use HR systems: Implement tools like FoundYou for compliance and efficient HR management.Be proactive: Address issues early and consult with experts to avoid costly reactive measures.Communicate effectively: Regularly engage with your team to understand their needs and motivations.About Our Guest:
Nathan Forward is a Human Resources Business Partner at PeopleSquared, with over 15 years of experience in HR and industrial relations. He has worked with the Fair Work Ombudsman and the Queensland Government, providing deep insights into compliance, legislation, and effective human resource management. Nathan's expertise helps businesses navigate complex regulatory environments and foster positive workplace cultures.Links and Resources:
The Coffee CommunePeopleSquaredFair Work OmbudsmanFoundYou HR SystemTime-Stamped Key Points:
00:00:00 – Introduction to the podcast and episode overview00:00:20 – Phil Di Bella introduces the show's sponsor, The Coffee Commune00:00:40 – Phil welcomes listeners and introduces the episode's theme on compliance and HR00:01:00 – Introduction of Nathan Forward, HR Business Partner at PeopleSquared00:01:20 – Nathan's background and expertise in HR and industrial relations00:01:40 – Nathan discusses his experience with government compliance and investigations00:02:00 – The importance of understanding legislative changes and their impact00:03:00 – Why ignorance is not a defence in compliance issues00:04:20 – Simplifying complex legislation for business owners00:05:00 – Strategies for creating compliant and attractive wage packages00:06:00 – The evolving needs and expectations of the workforce00:07:00 – Importance of communication and understanding employee motivations00:08:40 – Key changes in industrial relations and their impact on businesses00:09:00 – Understanding the "right to disconnect" for employees00:10:00 – Visa changes and their impact on the hospitality industry00:11:00 – Balancing business viability with employee needs00:13:00 – Upcoming changes in wage theft legislation00:14:20 – Complexity of wage systems in hospitality and managing different pay rates00:17:00 – Discussion on passing on wage costs to customers00:20:40 – Importance of proactive HR and compliance management00:21:00 – Human resource management: fostering a culture of belonging and performance00:24:00 – Practical tips for managing human resources effectively00:27:00 – Importance of structure and documentation in businesses00:28:40 – Building a positive workplace culture through engagement and communication00:30:00 – Nathan's top tips for creating a great workplace environment00:33:40 – Importance of utilising HR systems and consulting with experts00:35:00 – Closing thoughts and importance of proactive management00:36:00 – Wrap-up and final message from Phil Di BellaDon’t miss out on this insightful episode of "Bean There, Done That." Listen now on your favourite podcast platform and visit The Coffee Commune for more resources to help you accelerate your business potential. Stay proactive, engage with your team, and ensure compliance to build a successful and sustainable business.
Produced by The Podcast Boss
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In this episode of Bean There Done That, Phil Di Bella dives into the intricate world of workplace psychology with expert Kelly Maniatis. Discover how effective leadership can transform your business and unlock your team's potential.
Key Topics and Themes:
Importance of workplace psychologyStrategies for leading people, not managing tasksCommon leadership pitfalls and how to avoid themEffective communication and engagement with employeesHandling transient workforce in hospitalityGenerational differences and how to manage themPhil Di Bella is joined by Kelly Maniatis, an organisational psychology expert, to discuss the importance of understanding and implementing workplace psychology. Kelly shares her extensive experience working with diverse organisations and offers practical advice on leading people effectively. They explore the challenges faced by hospitality business owners, especially in managing transient workforces, and provide actionable strategies to enhance leadership skills, improve employee engagement, and maintain a positive work environment.
Time-Stamped Key Points:
00:05: Introduction to workplace psychology and Kelly Maniatis10:15: Kelly discusses common leadership mistakes and how to avoid them25:30: Importance of fun in the workplace and its psychological benefits35:00: Effective leadership traits and the impact of authenticity and clarityKelly’s Background:
Kelly Maniatis is a seasoned organisational psychologist with over 20 years of experience. She has worked with prestigious organisations such as Aldi and Brisbane Airport Corporation. Kelly also owns a retail business, Superior Fruit, with her husband, providing her with a unique perspective on the intersection of psychology and hospitality.
Unique Insights or Takeaways:
The significance of leading people rather than managing tasksPractical tips for improving staff retention in transient work environmentsThe benefits of creating a fun and engaging workplace cultureInsights into managing generational differences in the workforceLinks and Resources:
Leftfield Co. Website - Explore tools, templates, and free eBooks by Kelly ManiatisKelly Maniatis' Book: The Leadership Difference - Coming soonDon’t miss out on these valuable insights into workplace psychology and effective leadership. subscribe to the show now on Spotify, Apple Podcasts, or your favourite podcast platform.
Produced by The Podcast Boss -
In this episode of Bean There Done That!, host Phil Di Bella is joined by Peter Biazos, the founding director of B&T Advisory. Together, they delve into the intricacies of the Small Business Restructure regime introduced by the Liberal government in 2021. This initiative is designed to help businesses manage ATO debt effectively and avoid liquidation. Peter shares his extensive experience in solvency accountancy and provides practical advice on how small businesses can navigate financial difficulties, particularly those exacerbated by the COVID-19 pandemic.
Introduction to the Small Business Restructure regimeEligibility criteria for small business restructuringBenefits of proactive engagement with the ATOSuccess stories and real-life examples of businesses saved through restructuringImportance of paying employees and superannuation firstAdvice for suppliers to protect themselvesThe current economic landscape for small businesses in hospitality and construction
Key Topics and Themes:About Our Guest:
Peter Biazos is the founding director of B&T Advisory with over 25 years of experience in solvency accountancy. He has held numerous senior positions and partnerships and is a registered liquidator. Peter is dedicated to helping businesses avoid insolvency through proactive restructuring and financial management.Takeaways:
The Small Business Restructure regime offers a viable path for businesses to manage ATO debt and avoid liquidation.Proactive engagement and compliance with the ATO are crucial for successful debt management.Paying employees and superannuation should always be prioritised.Early consultation with financial advisors can provide more options and better outcomes for struggling businesses.Links and Resources:
B&T AdvisoryCoffee CommuneATO Small Business Restructure InformationDon't miss this episode if you're dealing with ATO debt and looking for proactive solutions. Tune in now on [platforms]. For personalised advice, contact Peter at B&T Advisory and join the Coffee Commune for support and resources.
Time-Stamped Key Points:
[00:00:40] Introduction to the episode and guest, Peter Biazos.[00:01:17] Overview of ATO issues and introduction to the Small Business Restructure.[00:02:00] Peter's background and expertise in insolvency accountancy.[00:02:27] Discussion on the proactive approach to business solvency.[00:02:47] Details on the Small Business Restructure and its setup.[00:03:00] Eligibility requirements: debts under $1 million, superannuation payments, and up-to-date ATO lodgements.[00:04:03] Importance of proactive communication with the ATO.[00:04:40] Breakdown of the restructuring process and associated costs.[00:05:20] Example of a successful restructuring case saving over $100,000.[00:07:20] Voting process and compliance history’s impact on ATO decisions.[00:08:20] Checklist for businesses considering restructuring.[00:11:07] Advice for businesses struggling with financial difficulties.[00:12:12] The importance of personal guarantees for suppliers.[00:13:40] Tips for businesses to manage cash flow and expenses.[00:15:20] Success stories from Peter’s clients.[00:16:17] Advice for suppliers on protecting their interests.[00:18:00] The current economic environment and its impact on small businesses.[00:20:27] The significance of open communication with landlords, suppliers, and staff.[00:21:20] Final advice: early engagement with financial advisors.Produced by The Podcast Boss. For more information, visit thepodcastboss.com.
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On this episode of "Bean There Done That," industry expert Rhian Shellshear from Italian Gelato Concepts shares his extensive knowledge on business performance and cost optimisation. With over 22 years in the coffee and hospitality sector, Rhian offers practical advice on equipment selection, financial management, and the benefits of comprehensive consultancy services. We explore shared and dark kitchens as innovative solutions for testing business concepts with minimal risk. Learn how collaboration, efficient space utilisation, and strategic planning can drive your business forward in challenging times. Tune in for insights that will help you navigate the current economic landscape and prepare for future growth.
Rhian Shellshear is the Commercial Operations Manager at Italian Gelato Concepts, with a career spanning over two decades. He has worked with brands like Soul Breads, Adriano Zumbo, and Couch at Howard Smith Wharves, and has represented Australia in international competitions, get in touch with Rhian Shellshear on LinkedIn
Understand ROI when investing in equipment.Manage CapEx costs effectively.Explore shared and dark kitchens for testing business concepts.Leverage collaboration to expand business opportunities.Adapt to changing market conditions and consumer behaviours.
Key Takeaways:
"Working on your business, not just in it, is crucial for growth.""The right equipment ensures quality and better ROI.""Shared kitchens minimise financial risk for new ventures.""Collaboration opens new revenue streams."
Highlights:
[00:02:00] Business Performance and Cost Optimisation: Managing costs and capital expenditures.[00:08:10] Benefits of Shared and Dark Kitchens: Low-risk environments for testing business ideas.[00:16:10] Strategies for Business Efficiency and Growth: Scaling down physical footprint and adjusting operating hours.[00:20:57] Collaboration and Growth in Business: Preparing for major events and building strong partnerships.[00:30:07] Coffee Commune Thank You Message: Appreciating the insights from Rhian and the Coffee Commune team.
Timestamps:Enjoyed this episode? Subscribe, leave a review, and visit our website at The Coffee Commune for more insights. Follow us on social media for the latest updates and episodes.
The Coffee Commune Business Performance PaperSilver ChefTurbine Sunshine CoastFood and Agribusiness Network (FAN)Facebook: The Coffee CommuneLinkedIn: The Coffee Commune
Links and Resources:Questions? Email us at [email protected] or visit our contact page.
#CoffeeCommune #BusinessPerformance #HospitalityIndustry #Gelato #SharedKitchens #BusinessConsultancy #CapExCosts
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Could your cafe's profitability be just a tech upgrade away? Join me, Phil DiBella, alongside Jacob Kelly, General Manager at Innovators Direct, as we serve up a brew of knowledge on advancing your cafe's operations through technology. This episode steeps with insights into how bespoke POS systems can be the secret ingredient to enhancing your menu, team performance, and overall business efficiency. We're not just talking about the jingle of the cash register but also the symphony of data and strategy that can turn a good cafe into a community cornerstone.
Do you feel like you're juggling orders, payments, and loyalty programs without a safety net? We discuss the move towards integrated tech solutions that act as a digital barista, managing the hectic rush of the hospitality industry with fines and ease. With Jacob's expertise, we explore how interconnected systems, especially in payment solutions and online ordering, can save you more than just a few headaches – they're an investment poised to streamline your operations and amplify your business growth. And for those doubting the power of loyalty, let us introduce you to platforms like Byte, where targeted promotions meet customer convenience to brew a stronger bond with your patrons.
Peering into the future, we're not just predicting the next coffee trend – we're looking at the evolution of POS technology itself. The forthcoming omni-channel loyalty systems are setting the stage for a new era in customer engagement, one where every sip and snack counts towards a more personalised and rewarding cafe experience. As Jacob shares how Innovators Direct's unwavering support is helping their extensive client base thrive, we ensure this episode is more than just talk – it's filled with actionable advice that can truly transform your cafe into the go-to spot for tech-savvy coffee lovers. So, sit back, pour yourself a cup, and let us guide you through the digital transformation of the hospitality sector.
Highlights
(00:02) Technology in Hospitality Industry Innovation
This chapter, I sit down with Jacob Kelly from Innovators Direct to discuss the pivotal role of technology in enhancing the skillset of cafe operators. We address the findings of a recent study highlighting that operational know-how, not red tape, is the primary challenge facing the cafe industry in Australia. Jacob emphasises the importance of using technology, like bespoke point-of-sale (POS) systems, to collect data, analyse business performance, and develop strategies for menu optimization and team management. We examine how understanding and implementing the right technological solutions can significantly impact the efficiency and profitability of a cafe.
(07:38) Integrated Technology Solutions for Efficiency
This chapter highlights the importance of integrated technological solutions in streamlining business operations and reducing workload. We explore the risks of non-integrated systems and the value of integration, particularly in payment solutions and online ordering. We emphasise looking at technology investments not just in terms of cost but in terms of the efficiencies and savings they can bring, especially in labour. Additionally, we touch on the benefits of using data to run a business effectively and the role of technology in gathering that data to inform strategy and customer engagement. Loyalty programs and their implementation through platforms like Byte are also discussed, including their cost-effectiveness and potential to increase customer spending through targeted promotions and convenience.
(17:45) Importance of Business Performance Metrics
This chapter examines the importance of tracking various metrics in business performance, with a focus on the often-overlooked average transaction value. We discuss how small increases in this figure can significantly impact a business's top and bottom lines, emphasising the need for strategies like upselling to enhance revenue. Additionally, we consider the importance of understanding wages relative to earnings and how technology can assist in optimising labour costs and operating hours for profitability. We also explore the realities of POS system reliability and the misguided allegiances or biases that business owners may have towards certain brands, highlighting the inevitability of technological issues regardless of a company's size or investment.
(24:31) Future Innovations in POS Technology
This chapter we explore the latest trends and technological innovations in the POS and hospitality industry, focusing on the emergence of omni-channel loyalty systems that integrate POS, FPOS, and online ordering to enhance customer engagement. I highlight the collaborative efforts between companies to offer these advanced services not only to large players like AVC or ALH but also to smaller businesses, enabling them to improve customer service and accrue loyalty points from various ordering methods. With insights from Jacob Kelly of Innovators Direct, we discuss the importance of data analysis and strategic planning for business sustainability and growth, and how his team provides round-the-clock technical support to their now 700-strong client base across the country. I underscore the impact of a robust POS system on business performance, advocating for a proactive approach to adopting new technologies in the hospitality sector.
Produced By The Podcast Boss -
Ever wondered what it takes to sell one's café for top dollar? Join Phillip Di Bella as he sits down with Craig Hong, Hill House Legal Partners Director, to explore the inner workings of café sales, equity sharing, and the buzzing world of franchising. In this candid conversation they get down to the brass tacks of maintaining healthy business accounts, safeguarding intellectual property, and why one should keep their café in tip-top shape for the ever-watchful eyes of potential buyers. As they unpack Craig's experiences, listeners will be privy to the nuances of employee equity sharing and shareholder agreements—a game changer for those wanting to lessen their grip without losing their legacy. Hear firsthand how Hill House legal Partners approach gradual ownership transitions, and why the blend of different share classes can be a masterstroke for aligning new stakeholders with one's business's vision, bringing strategies that could fundamentally shift how one views and grows their business interests.
They close the episode on franchising—demystifying the legal labyrinth and financial models that can make or break one's café chain dreams. From the allure of belonging to a bigger brand to the intricate dance of franchisee-franchisor relations, they cover it all.
Craig's sage advice will prove indispensable, whether one is looking to franchise their café or just ensure its legal health. So, grab your pen and paper, and let's get into the nitty-gritty of café business brilliance!
Highlights
(00:02) Selling Cafes and Business Performance Strategies
This chapter, I sit down with Craig Hong from Hill House Lawyers to unlock key strategies for cafe owners looking to sell their business. We explore the importance of having a clean and separate business account from personal finances, the necessity of written contracts, and ensuring intellectual property like trademarks and business names are properly registered. I emphasise the significance of running a business as if it's always ready to be sold, highlighting that this mindset promotes constant improvement and prepares the business for potential buyers. We also touch on the concept of goodwill in business valuation, discussing how to secure and document the unique aspects that contribute to a business's intrinsic value, such as favourable supplier agreements and positive employee records.
(12:25) Equity Sharing and Shareholder Agreements
This chapter focuses on the critical steps business owners should take to prepare for either selling their business or extracting some value from it without giving up ownership. We cover the importance of delineating personal and business assets, protecting unique aspects of the business through trademarks, and securing supplier agreements. The conversation then shifts to strategies for owners who wish to retain their business but reduce their workload or cash out some of their equity, with an emphasis on employee equity sharing. Craig shares his personal experience with gradual ownership transition at Hill House, underscoring the value of having a clear pathway and agreement for key employees to invest in the business. The dialogue also touches on different classes of shares, shareholder agreements, and the need to align expectations when introducing new stakeholders to the business.
(23:51) Franchising
This chapter covers the essentials of franchising, including the advantages such as having a unique offering, the importance of providing training and support including marketing, and leveraging buying power across multiple stores. I share insights from my experience with Dibella Coffee and how disclosing the benefits in franchise documents is crucial. We also consider the franchisee's perspective, emphasising the confidence gained from being part of an established system with support and market presence. Additionally, we touch on common pitfalls and the importance of understanding franchise agreements, renewal terms, and potential costs. Lastly, we examine different models of collecting franchise fees, such as upfront payments, ongoing licence fees, and making money from required product purchases, using examples like McDonald's real estate strategy to highlight the diversity in franchising structures.
(28:27) Franchising and Legal Advice for Businesses
This chapter we explore the critical importance of knowing your numbers and creating a sustainable financial model when considering franchising, particularly in the cafe industry. I share insights on the slim profit margins cafe owners face and the impact of franchising fees on their bottom line. We discuss the necessity of having a model that benefits both the franchisor and franchisee, emphasising the need to avoid placing undue pressure on franchisees to prevent a potential snowball effect of failure. We also touch upon the role of legal advisors in the early stages of franchising, recommending a proactive approach to legal counsel to avoid costly reactive measures later on. Craig from Hill House Lawyers provides advice on when to engage a lawyer, highlighting the value of seeking legal advice as an advisory service rather than as a transaction. The conversation wraps up with a reminder to listeners to reach out to legal professionals early to ensure peace of mind and to keep their business on the right track.
Produced By The Podcast Boss -
Join Phillip Di Bella as he dives into an engaging conversation with Daniel Kydd from Tyro Payments. This episode uncovers how Tyro's innovative payment solutions are transforming the way cafes and restaurants operate, offering seamless integration and customer-focused services that propel business growth. Discover the essence of customer obsession, the future of payment technology, and strategic marketing insights that can elevate your business to new heights.
Key Takeaways:
Tyro's ecosystem facilitates a smooth operational flow for cafes and restaurants, integrating crucial systems for an enhanced customer experience.The company's customer-centric approach and flexible solutions cater specifically to business needs, setting Tyro apart from competitors.Tyro's marketing strategies emphasize storytelling and emotional engagement, leveraging internal and external channels to effectively communicate their value proposition.Exploring the future of payments, Tyro is at the forefront of innovations like facial recognition and embedded payment systems, promising a revolution in the payment experience.This episode with Daniel Kydd from Tyro Payments encapsulates the critical role of innovation and customer service in driving business success. Tyro's forward-thinking solutions and commitment to addressing real-world challenges offer invaluable insights for businesses aiming for growth and resilience in a competitive landscape.
Apply the lessons from today's discussion to enhance your business operations and customer service. Remember to share this episode, subscribe for more insightful content, and rate us. Your support helps us bring you the insights you need to thrive.
Links and Websites:
Tyro PaymentsThe Coffee CommuneProduced by The Podcast Boss https://www.thepodcastboss.com.
#CoffeeCommune #BeanThereDoneThat #Innovation #CustomerService #PaymentSolutions #BusinessGrowth #Tyro #PodcastLife #Entrepreneurship #HospitalityIndustry #CafeCulture #RestaurantManagement #TechInHospitality #BusinessStrategy #AustralianBusiness #HospitalityTech #Podcasting #Podcasts #PodcastersOfInstagram #PodcastShow #AudioContent #PodcastHost #PodcastCommunity #FoodAndBeverage #TechSolutions #CafeOwners #RestaurantTech -
Join us on "Bean There Done That!" for an engaging episode with Lauren Hall, a force in entrepreneurship who turned challenges into opportunities. This episode features an in-depth interview with Lauren Hall, a serial entrepreneur and CEO/founder of Ivvy, sharing her remarkable journey from starting her first company at 17 in South Africa to building five multi-million dollar companies across various industries and now making a significant impact in Australia. Overcoming immense personal and professional adversity, including the traumatic loss of her father and relocating to Australia with nothing, Hall's story is one of resilience, adaptability, and unwavering determination. With over 25 years of experience, raising over 30 million in capital, and scaling businesses globally, she shares insights into overcoming obstacles, the power of believing in oneself, the importance of building a supportive team, and her vision for Ivvy. Hall also discusses the challenges and responsibilities of being a female entrepreneur, advocating for equality and offering advice to the next generation. Her journey is not only a testament to her indomitable spirit but also serves as inspiration for entrepreneurs and leaders around the world.
🌟 Highlights & Key Takeaways:
🚀 Lauren Hall's entrepreneurial journey from starting her first company at 17 to becoming a global entrepreneur.🌍 Her success in building multimillion-dollar companies across diverse sectors, including technology and pharmaceuticals.💡 The importance of resilience: Lauren shares how overcoming significant adversity was pivotal in building her business.🌐 Insight into the challenges and triumphs of global expansion and the role of innovation in business scalability.🏅 Lauren's perspective on leadership, the power of building the right team, and fostering a culture of excellence and innovation.🎯 The critical role of personal branding in entrepreneurship and the impact of social media.🎉 Celebrating achievements while emphasizing the journey over the destination.Take action based on the episode:
Embrace the journey of entrepreneurship with resilience and open-mindedness. Draw inspiration from Lauren's story to navigate your path, invest in building a strong team, and don't shy away from challenges. Remember, it's the relentless pursuit of your vision that defines success.Engage with us:
We'd love to hear your thoughts on this episode! Subscribe, rate, and review "Bean There Done That!" and share your takeaways.Produced by The Podcast Boss https://www.thepodcastboss.com.
#Entrepreneurship #Resilience #Innovation #Leadership #GlobalBusiness #PersonalBranding #LaurenHall #Podcast #BeanThereDoneThat #ThePodcastBoss #Inspiration -
In this episode of "Bean There, Done That" Phillip Di Bella alongside returning guest Alan Bonsall, delves into the significant findings of a pivotal paper titled "The Future for Independent Cafes in Australia." This research, spearheaded by Gianna Di Bella, Alan Bonsall, and Nick Parfitt, offers a comprehensive analysis to chart a course for success in the challenging terrain of Australia's coffee and hospitality sector.
The episode kicks off with an introduction to the show's purpose, highlighting the mission of The Coffee Commune to foster collaboration within the coffee community (01:11).The significance of conducting an independent study with a broad perspective is underscored, setting the stage for a discussion on the challenges and opportunities for café owners in Australia (02:03 - 03:06).
Introduction and Background (00:02 - 03:06):Study Overview and Methodology (03:06 - 05:19):
Alan Bonsall provides an overview of the study's ground rules, emphasizing the need for an independent, comprehensive analysis to guide the future of cafes across the nation (03:25 - 04:17).The methodology behind the study is detailed, explaining how the research was conducted to gather actionable insights into the challenges facing small businesses and cafes specifically (04:17 - 05:19).Key Findings and Challenges (05:19 - 13:41):
A critical examination of the perceived problems versus the actual issues reveals a gap in business operating skills, ineffective brand storytelling, and the impact of increased costs and administrative complexities on café operations (07:35 - 13:41).The episode discusses the current state of cafes in Australia, emphasizing the importance of customer acquisition and the role of branding and storytelling in achieving business success (09:15 - 13:41).Strategies for Success (13:41 - 40:30):
Innovative approaches to attracting loyal customers, improving business image, and mitigating costs are explored, with a particular focus on the power of community and technology in overcoming challenges (29:57 - 33:13).The discussion highlights the necessity of having realistic expectations and the value of trust and collaboration in navigating the business landscape (33:13 - 35:35).Time management and the strategic importance of branding and marketing are emphasized as crucial elements for business success (37:36 - 39:34).Government Engagement and Conclusion (40:30 - 52:16):
The role of government in business success is critically examined, advocating for more meaningful engagement with industry experts before implementing policies that affect businesses (40:47 - 45:23).The episode concludes with a reflection on the key to business success, underscoring the importance of strategy, customer focus, and adaptability in today's market (45:23 - 52:16).Conclusion:
This episode of "Bean There, Done That" provides a rich analysis of the challenges and opportunities facing independent cafes in Australia. Through a detailed discussion of a comprehensive study, Phil Wood and Alan Bonsall offer valuable insights and strategies for café owners to navigate the complexities of the industry, emphasizing the importance of operational skills, branding, cost management, and government engagement. The episode serves as a testament to the power of community, collaboration, and strategic thinking in achieving business success.Produced by The Podcast Boss
#BusinessChallenges #OperationalSkills #BrandStorytelling #CostManagement #GovernmentPolicies #CustomerLoyalty #MarketAdaptation #TechnologyInBusiness #CommunitySupport #StrategicPlanning #IndependentCafes #EfficiencySustainability #BureaucraticNavigation #IndustryCollaboration
#BeanThereDoneThatPodcast #CafeIndustryInsights #BusinessGrowthStrategies #HospitalityTrends #AustralianCafes #OperationalExcellence #BrandBuilding #CostEfficiency #PolicyImpact #CustomerEngagement #TechInHospitality #CommunityInBusiness #StrategicSuccess #PodcastForEntrepreneurs #Podcasting #BusinessPodcasts #HospitalityPodcast #IndustryAnalysis #EntrepreneurshipDiscussion -
We have a special episode to kick off Season 3 of That Coffee Show. Crossing over with the ‘Bean there, done that’ Podcast, Ben Gleeson is joined by industry experts Phillip Di Bella & Raihaan Esat. Phillip Di Bella needs no introduction when it comes to coffee & the Australian coffee scene. Initially known for the establishment of Di Bella Coffee, which became Australia’s largest specialty coffee company, Phillip’s entrepreneurial spirit has brought success to other businesses such as International Coffee Traders, Abbotsford Road Specialty Coffee in New York, and more recently The Coffee Commune. Raihaan or ‘Rai’ as we know him, has an impressive coffee resume himself. Known as one of the good guys of specialty coffee, Rai has an incredible palette & coffee knowledge & is always looking for ways to share with people. He is the Head judge for Golden Bean Australasia, General Manager of International Coffee Traders along with The Coffee Commune & was a part of the team that won the Golden Bean World Series in 2022. This episode is jam packed with unique insights about all things coffee & the industry that surrounds it.
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In this episode of Bean There, Done That! Phil chats with brand strategist and marketing expert Allan Bonsall. Also known as a successful author and long-standing panellist on ABC Radio’s Hidden Persuaders programme, Allan and Phil discuss the importance of standing out in a crowded market, creating a compelling brand story, and understanding the customer's needs and emotions.
Allan emphasises the shift from seller-controlled to customer-controlled markets and the need for businesses to differentiate themselves to attract customers. He also highlights the role of technology as a tool, not a solution, and the significance of customer experience in building trust and loyalty.
Summary 💡
[0:01:34] | Importance of standing out in a competitive market
[0:02:25] | Shift in power from seller to customer due to the internet
[0:03:52] | Abundance of competitors in the cafe industry
[0:04:46] | The need for a unique selling proposition and compelling story
[0:05:43] | Differentiation strategies for cafe owners
[0:07:10] | Importance of understanding competitors and customer needs
[0:08:38] | Creating a space for customers to feel welcomed and involved
[0:09:31] | Coffee and food options may not be the primary factors
[0:10:25] | The complexity of developing a brand and understanding customer satisfaction
0:10:25 | Importance of understanding customers for pricing and decision making
0:11:43 | Creating a memorable and emotional brand for cafes/restaurants
0:12:10 | Importance of planning from a customer's perspective
0:14:23 | Turning product features into customer benefits
0:15:29 | Emphasising emotional connection over transactional interactions
0:17:45 | Reluctance of business owners to understand target audience
0:18:38 | Importance of psychographic understanding of customers
0:19:53 | Customer-driven market and the need to understand customers
0:20:08 | Developing products and ambiance that reflect customer preferences
0:20:19 | Data on cafe customer numbers and average spend being down
[0:20:18] | Cafes still have the same number of customers.
[0:20:25] | Target audience is important for understanding customer behaviour.
[0:21:00] | Technology is a tool, not the solution.
[0:22:58] | Leveraging technology to create a brand requires understanding its implications.
[0:25:18] | Customer experience is crucial for building trust and loyalty.
[0:28:03] | Exceeding customer expectations leads to magic moments and word-of-mouth.
[0:29:16] | The Coffee Club's success came from being a meeting place.
[0:30:29] | Standing out requires understanding customer needs and delivering on them.
0:30:59 | First sale is about perception and standing out from the crowd
0:31:36 | Frustration with people who don't understand the importance of differentiation
0:32:14 | Key takeaways and mission to help others
0:32:26 | Allan Bonsall's work in strategic planning and purpose articulation
0:33:31 | Contact information for Allan Bonsall
0:33:44 | Book recommendation: "17 Rules of Game Changer Thinking"
0:34:20 | Shifting from entrepreneurs to game changers
0:35:01 | Importance of strategic thinking and not relying solely on technology
0:35:35 | Book recommendations and the purpose of the Coffee CommuneEpisode Highlights 🌟
The Changing Landscape of Business
The rise of the internet and easy access to information has shifted the power from sellers to customers.Differentiation: Understanding Your Competitors and Customers
To stand out in a crowded market, cafe operators must first understand their competitors and their weaknesses.Creating a Memorable Brand: The Power of Emotion
Emotion plays a significant role in decision-making, and customers are more likely to choose a brand that evokes positive emotions.Leveraging Technology: A Tool, Not a Solution
Technology can help streamline processes, gather data, and enhance the customer experience. However, it is the strategic thinking and understanding of the customer that drives success, not the technology itself.The Importance of Customer Experience
Exceeding customer expectations and creating magic moments is crucial for building a strong brand. Customers want to feel valued, heard, and engaged. By focusing on customer experience, cafe operators can create a loyal customer base that will keep coming back.Key Takeaways 🔑
In a competitive market, differentiation is crucial for success.Understanding the customer's needs and emotions is essential for building a compelling brand. Technology should be seen as a tool, not a solution, and must be used strategically.Customer experience is the key to building trust and loyalty.Perception, quality, and consistency are important factors in creating a successful brand.Connect With Us 💌
Share the wisdom from this episode with your network, subscribe to "Bean There, Done That!" and leave us a rating. Your insights and support help us bring more enriching discussions your way.Have questions or topics you'd like us to cover? Reach out to us at https://www.coffeecommune.com.au/contact/. Enjoy this episode and as always, thanks for listening.
- Allan’s website: https://www.lookinglass.com.au/
- Bean There, Done That! Podcast: https://www.coffeecommune.com.au/the-new-bean-there-done-that-podcast/
- Contact The Coffee Commune: https://www.coffeecommune.com.au/contact/
🎧 Produced by The Podcast Boss
#StandingOutFromACrowd #CafeOperator #BrandingExperts #SuccessfulBusiness #Differentiate #Competition #CustomerControl #CustomerNeeds #UniqueSellingProposition #CustomerEngagement #EmotionalConnection #CustomerExperience #Perception #CustomerService #Technology #TargetAudience #MemorableBrand #GameChangerThinking #CoffeeCommune #AllanBonsall #PhilipDiBella -
Founder of Lease1 Phillip Chapman joins Phil to discuss the current landscape of the lease market and provide valuable insights and advice for business owners. They emphasise the importance of being proactive in lease negotiations and understanding the terms of the lease. Philip also highlights the need for retailers to right-size their stores and manage their occupancy cost ratio. He encourages business owners to seek support and guidance from professionals like Lease1 to ensure they are getting the best value out of their lease agreements.
Summary 💡
0:02:23 | Current landscape in the lease market post-COVID
0:03:15 | Importance of proactive lease negotiations
0:04:36 | Trend of smaller footprint in cafes
0:05:19 | Importance of getting the right size store
0:06:06 | Changes in lease negotiations over the past 20 years
0:06:46 | Importance of being proactive about leases
0:07:44 | Benefits of proactive approach as a tenant
0:08:02 | Common mistakes in lease agreements, particularly missing lease options
[0:08:27] | Importance of being proactive and having a critical path or gantt chart for your lease
[0:09:17] | Occupancy cost ratio as a measure of success
[0:10:30] | Engaging Lease1 at any point in the lease cycle
[0:12:11] | Timing aspects of leases and approaching the landlord proactively
[0:13:06] | Managing outgoings and questioning increases
[0:15:21] | Free lease review offered by Lease1
[0:16:16] | Importance of lease terms for cafes
0:16:42 | Lease terms shifting from longer to shorter due to risk.
0:17:02 | Flexibility in lease terms, such as 3 plus 2 plus 3 plus 2.
0:18:00 | Importance of ring-fencing assets and directors in leases.
0:18:45 | Be proactive, seek support, and connect with resources.
0:19:13 | Recommended lease term: three years with three-year option.
0:19:51 | Pending lease review and need for national minimum lease standards.
0:21:28 | Advice for cafes in financial distress: communicate and seek help.
0:22:26 | Reach out for support, join the community, and take action.
0:23:14 | Importance of being proactive and not doing nothing.
0:24:56 | Shift in focus from CBD to suburbs in cafe growth strategy.
0:24:56 | CBD cafes in Melbourne, Sydney, and Brisbane were too heavy in CBDs.
0:25:08 | Regional cafes were more profitable due to cheaper rents and higher coffee prices.
0:25:27 | COVID-19 accelerated existing trends, including the decline of CBDs.
0:26:03 | Limited hours and changing dynamics make planning difficult for CBD businesses.
0:26:26 | CBD cafes should focus on building assets and be well-prepared for risk.
0:27:10 | CBDs may become lifestyle centres with vertical living and more traffic flow.
0:27:42 | Work from home has negatively impacted CBD businesses.
0:28:05 | Turnover rent is a smart option for new CBD restaurants.
0:29:00 | Three tips for signing a lease: review the lease, surround yourself with good advisors, and consider the future of the lease.
0:31:39 | Leasing should fit into your lifestyle in terms of health, wealth, and time.
[0:33:10] | Coffee Commune leasing bootcamp
[0:33:41] | Lease1 helps people accelerate their potential
Episode Highlights 🌟The Current Landscape of the Lease Market
In the post-COVID era, the lease market has undergone significant changes. Landlords and fund managers are focused on recapturing asset value and revaluing leases to find rental growth. Phillip emphasizes the importance of being proactive in lease negotiations and leveraging time to secure the best terms for your business.Trends in Commercial Leases
One of the key trends in the lease market is the shift towards smaller footprints for businesses. Phillip advises businesses to carefully consider the size of their premises to optimise their occupancy cost ratio and avoid unnecessary expenses.The Changing Dynamics of Lease Negotiations
Phillip emphasises the importance of reading and understanding your lease, as well as being proactive in managing it. Lease1 offers a free lease review service to help businesses assess their lease agreements and identify potential areas for improvement.Mistakes to Avoid in Lease Negotiations
Phillip highlights the importance of being aware of lease events and taking proactive steps to secure favourable terms.Managing Occupancy Costs and Outgoings
Phillip provides valuable insights into managing occupancy costs and outgoings. He advises businesses to focus on their occupancy cost ratio, which is the percentage of gross rent to sales.Navigating CBD vs. Suburbs
The COVID-19 pandemic has accelerated the shift away from CBD locations. Phillip advises businesses to carefully consider the viability of CBD leases, as the dynamics have changed significantly.Key Takeaways 🔑
Be proactive in lease negotiations and understand the terms of your lease.Right-size your store to match your business needs and reduce costs.Manage your occupancy cost ratio to ensure profitability.Review your lease regularly and seek professional advice to leverage time and secure your business's future.Connect With Us 💌
Share the wisdom from this episode with your network, subscribe to "Bean There, Done That!" and leave us a rating. Your insights and support help us bring more enriching discussions your way.Have questions or topics you'd like us to cover? Reach out to us at https://www.coffeecommune.com.au/contact/. Enjoy this episode and as always, thanks for listening.
- Lease1 website: https://www.lease1.au/- Bean There, Done That! Podcast: https://www.coffeecommune.com.au/the-new-bean-there-done-that-podcast/
- Contact The Coffee Commune: https://www.coffeecommune.com.au/contact/
🎧 Produced by The Podcast Boss
#LeaseMarket #LeaseNegotiations #LeaseOptions #RentalResearch #SiteSelection #DisputeResolution #RetailFranchising #PortfolioAdministration #LeaseReview #LeaseConcierge #OccupancyCostRatio #CBDCafes #FinancialDistress #ProactiveLeaseManagement #LeaseTerms #LeaseAdvice #LeaseSupport #LeaseRenewal #LeaseNegotiation #LeaseDocumentation #LeaseBenchmarking #LeaseConciergeService #LeaseCompliance #LeaseLegislation #LeaseStandards #LeaseTiming #LeaseMistakes #LeaseLandscape #LeaseMarketTrends #LeaseMarketChanges #LeaseConditions #LeaseChallenges #LeaseOpportunities #LeaseStrategies #LeaseInsights #LeaseAdvice #LeaseTips #LeaseRecommendations #BestPractices #LeaseExpertise #LeaseGuidance #LeaseSupport #LeaseSolutions #LeaseResources #LeaseInformation #LeaseEducation #LeaseConsultation #LeaseAssistance #LeasePartnership #LeaseCollaboration #LeaseCommunity #LeaseNetworking #LeaseConnections #LeaseWorkshops #LeaseBootcamp #LeaseSeminars #LeaseEvents #LeaseTraining #LeaseCoaching #LeaseMentoring #LeaseWebinars #LeasePodcasts #LeaseBlogs #LeaseArticles #LeasePublications #LeaseReviews #LeaseCaseStudies #LeaseSuccessStories #LeaseStrategies #LeaseInsights #LeaseTrends #LeaseUpdates #LeaseNews #LeaseAnalysis #LeaseForecast #LeaseOutlook #LeaseFuture
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Former owner of Cowch Dessert Cocktail Bar, Arif Memis joins Phil on the podcast to share his experiences and lessons from running a successful business that had to close in early 2023 due to financial difficulties. The pair discuss the challenges of negotiating leases and supply agreements, as well as the impact of regulatory issues. Arif also highlights the need for business owners to take care of their mental health and to find a work-life balance, with a newfound calling on helping others.
Summary 💡
[0:01:03] | Overview of the Cowch Dessert Cocktail Bar business
[0:04:03] | Key triggers and turning points that could have been changed
[0:06:01] | Importance of financial stability and managing finances
[0:08:05] | Discussion on the balance sheet, profit and loss, and cash flow
[0:08:34] | Delay in becoming vertically integrated due to cash flow issues
[0:09:18] | Challenges faced in running a production kitchen
[0:09:58] | Impact of external factors on the business
[0:10:14] | Production facility and retail decisions
[0:11:52] | Challenges with liquor licensing
[0:13:43] | Legal and regulatory issues contribute to costs
[0:14:08] | Importance of negotiating leases and supply agreements
[0:15:18] | Importance of having lease agreements that suit your business
[0:17:18] | Challenges and complexities of supply agreements
[0:19:43] | Advice for struggling cafe owners: make rational decisions, take breaks
[0:20:26] | Consider the financial viability of owning a business
[0:20:36] | Seek advice and support from resources like The Coffee Commune
[0:20:59] | Need to turn to industry professionals for advice and support
[0:22:48] | Business planning should be practical and regularly updated
[0:24:32] | Don't be busy being busy, make time to know your numbers
[0:25:44] | Arif suggests implementing a tip system for staff in hospitality
[0:27:46] | Wages haven't increased in line with what customers are willing to pay
[0:29:18] | High wage costs are not sustainable for many cafes
[0:30:07] | Example of cafe with high wage costs and breaking even
[0:30:34] | High expenses exceed 100% of revenue without additional factors
0:30:28 | Phil discusses the financial challenges of running a business.
0:31:07 | Phil emphasises the importance of knowing your numbers and being empathetic.
0:32:01 | Arif talks about the importance of mental health and work-life balance.
0:33:24 | Arif encourages people to seek advice and talk to someone.
0:34:00 | Phil shares his thoughts on mental health and work-life harmony.
0:36:27 | Phil talks about the importance of learning from failures and moving forward.
Episode Highlights 🌟Having a Solid Financial Plan
One of the key lessons Arif learned was the importance of financial stability. He relied heavily on debt to grow his business. He advises aspiring business owners to have a solid financial plan and a war chest of capital to weather any unforeseen circumstances.
Taking a Step Back
Arif admits that he led with his heart instead of his head, which led to emotional decision-making and an inability to make the necessary cuts when needed. Arif advises business owners to take a step back and make rational decisions, even if they are difficult.
Negotiating Leases and Contracts
Arif talks about learning the importance of seeking legal and practical advice when negotiating leases, as well as understanding the terms and conditions thoroughly.
Increasing Wages in Hospitality
One of the most significant challenges Arif faced was the increasing wages in the hospitality industry. While he acknowledges that staff deserve fair compensation, he also highlights the difficulty of sustaining a business when wages consume a significant portion of revenue.Key Takeaways 🔑
Financial stability is crucial for business success. Avoid relying heavily on debt and ensure you have a strong balance sheet, profit and loss statement, and cash flow.Negotiating leases and supply agreements requires careful consideration and expert advice. Be aware of the terms and conditions and seek legal and practical guidance.The hospitality industry faces challenges with rising wages and customer expectations. Business owners must find a balance between paying staff well and charging reasonable prices.Taking care of your mental health and finding a work-life balance is essential for making rational decisions and being the best version of yourself in both personal and professional life.Connect With Us 💌
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Have questions or topics you'd like us to cover? Reach out to us at https://www.coffeecommune.com.au/contact/. Enjoy this episode and as always, thanks for listening.
- Bean There, Done That! Podcast: https://www.coffeecommune.com.au/the-new-bean-there-done-that-podcast/
- Contact The Coffee Commune: https://www.coffeecommune.com.au/contact/
🎧 Produced by The Podcast BossProduced By The Podcast Boss
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