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It might sound like a tough ask supporting both healthcare corporations and startups. But Matter makes it sound simple: deprogram corporate managers and reprogram entrepreneurs. Matter is a healthcare startup incubator, community nexus and corporate innovation accelerator. Even though no company is quite ever the same, CEO Steven Collens has seen first-hand what the successful ones have in common. He joins Hanno to share insights from the heart of healthcare.
TimestampsWhat Matter does (3:19)Space for serendipity (6:41)Solving problems as a startup vs corporation (7:54)How a large organisation can get in to faster iterative feedback loops (13:05)Generating market insights (16:44)Supporting entrepreneurs (18:57)Cross-pollination between corporates and startups (21:19)The common solutions companies want to solve (27:23)Mindset of collaborating, not competing (29:07)What the future of healthcare is shaping to be like (30:04)The biggest barrier to healthcare innovation (32:50)Startups at Matter (37:30)What first three roles Steven would hire for a new team (42:12)Key LinksMatterTwitterLinkedInHealthcare by 2040Babylon HealthHealthRedesigned with Babylon HealthRegroup -
How do you redesign a primary care clinic and its services so it’s built for today? Can we tailor experiences to the psychology of the patients? Can we design tools for clinicians that balance disrupting their workflows with creating efficiencies? We chat to Kerem Suer, VP of Design at Carbon Health to find out more. Tune in to discover how intentionality in design is bringing the online and the offline much closer together.
TimestampsMission (0:54)Kerem’s role in the company (1:37)What does it mean to design for an experience (2:14)Online & offline accessibility (4:23)Core strengths of software within experience (5:19)Tensions between disrupting workflows and creating efficiencies (9:34)Intentionality in the design process (12:13)Learning about audience (16:59)Three core Carbon principles (18:54)Traversing the line between software and physical spaces (20:51)Creating physical spaces (25:29)Biggest learning of becoming an experience designer? (30:18)Key LinksCarbon Health’s WebsiteTwitterLinkedInInstagram -
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Now you might be thinking what exactly is the role of an anthropologist in digital health? We speak to Eva Vankilde, anthropologist and specialist in patient insights at NovoNordisk to find out. Join us as we deep dive into what it actually means to be an anthropologist in health, how it differs from things like user research and how building empathy is a sure fire way of navigating the complexity of creating services for people living with chronic conditions.
TimestampsThe role of an anthropologist (1:38)Where anthropology goes beyond user research (2:45)Overlaps with user research (4:21)Seeing diabetes through multiple lenses (9:43)Kicking off a project (11:25)Building empathy (13:40)Surprising insights in the field (19:39)Embracing chronicity (26:52)Relaying insights back to the team to enable action and innovation (32:08)How to introduce anthropology into your organisation (39:38)The exciting advancing technologies that are helping diabetes (43:22)Key LinksNovoNordiskTwitterLinkedInEva’s LinkedIn -
With new apps and health technology flourishing, the exponential rise of health data feels inevitable. But what can we do to ensure patients' data is ethically and securely handled in the products we create? We chat to Irene Ng, Market Design Economist and CEO of DataSwift about the power of personal data accounts and what it could mean for healthcare.
TimestampsHealth, wealth and data (1:40)Personal data servers (4:38)Personalisation of healthcare and computation (8:17)Personal data accounts and interoperability (12:35)Apple and Google Hub as health hubs (13:27)Protecting users from centralised health hubs (13:57)Empowering people with health data (15:35)Creating standards for new apps to emerge (17:40)Bringing economists into the healthcare space (18:22)Health systems liberating personal data (19:39)How to become more knowledgeable with data in the health space (21:39)Key LinksDataswift’s WebsiteDataswift HAT ServerDataswift’s TwitterUniversity of WarwickHAT: Hub-of-all-ThingsEthicalTechAlliance.orgEuropean CommissionWorld Economic Forum -
Technology has made a huge leap to democratising access to healthcare. But to truly make this a reality, we need to be sure we’re hearing all voices in society. Ranging from who is in your team, to who you’re interviewing in your research: are all voices being heard? André Blackman, CEO of Onboard Health, has discovered that to build a healthy community we need shared narratives that enable us to co-create solutions.
TimestampsGetting into the public health space (3:08)Progress in health over the past 15 years (7:58)Company success stories (11:35)The power of visual storytelling (14:40)Musings from The Sustain or Die Manifesto (15:41)Democratising health access (16:12)The importance of more design in healthcare (20:41)Tensions between public health & scaling innovation (22:11)Why technology itself is not the full solution to health concerns (25:27)Advice for the next generation of health innovators (27:52)The five roles he’d hire first if he started a health company today (28:57)Key LinksOnboard Health WebsiteAndré’s TwitterOnboard’s TwitterPulse and Signal Blog‘Why Healthcare Needs Designers’ blog postTEDMEDAspen Ideas FestivalCommencement Address at University of Maryland, 2016HealthRedesigned with Omada HealthCityblock HealthSidewalk LabsDell Medical SchoolThe Fast Forward Health Film FestivalThe Sustain or Die ManifestoThe Khan AcademySusannah FoxChip and Dan HeathPlayworks OrganisationKaBoom!Dr Lisa FitzpatrickBJ FoggSteph Habif from Tandem Diabetes -
Like many companies we’ve interviewed on the show, Zero is no exception to setting a bold mission. Theirs is to “help people around the world harness the power of fasting to live healthier and longer lives”. But how do you transform a relatively daunting health practice and make it accessible, fun and most importantly achievable? We chat to Matthew Silva the Head of Product at Zero to find out more.
TimestampsThe rise in fasting’s popularity (1:09)Alcohol consumption and mindful drinking (4:12)How the Zero journey started (6:19)Making fasting accessible through technology (8:58)Building the Zero community and group fasting (11:10)Mood tracking whilst fasting (13:47)Building ‘keystone’ habits (17:30)The next step in the product journey after building self-awareness (19:30)Parallels with the personal finance space (24:42)Matt’s role as Head of Product (27:39)Building the Fast Journal (29:30)Potential new features for the app (31:17)Key LinksZero’s WebsiteZero’s TwitterZero’s LinkedInSaved by Zero by Mike MaserZero’s Chief Medical Officer Peter AttiaZero Q&A with Rhonda Patrick and Mike MaserLessDrinks.comCity group fastsFitBitFitCoachHeadspaceDishoom#BreakFastWithZeroJerry Seinfeld ‘Night vs Morning guy’‘Why We Sleep’ by Matt Walker -
What are the guiding design principles that we are going to use when creating new health products for the 21st century? Can we preserve and elevate the relationships between the clinician and the patients with good design? In this episode we chat with Dr. Bon Ku, co-author of Health Design Thinking, to discuss how the role of design in healthcare can transform the industry.
TimestampsLearnings interviewing designers, adapted to the health space (3:27)Examples in the book of how design has been applied to healthcare (6:20)Describing human centered design or design thinking to healthcare professionals (9:40)Design having a seat at the table (12:46)Human centred products and trust (14:36)Practical methods and guiding principles (16:47)Implementing learnings from the book as a healthcare leader (23:52)Sneaking in design (27:55)What designers can learn from healthcare professionals (34:04)ROI in design and healthcare (36:26)Undervaluing the role of design in healthcare (38:00)How space impacts health (39:39)Key LinksHealth Design ThinkingPillPackHanno Echo EpisodeMASS Design GroupKieran TimberlakeDr Bon Ku’s TwitterEllen Lupton’s Twitter -
Getting medicine into people’s hands is not easy. Encouraging patients to stick to their medication can be even trickier. Can the psychological obstacles patients face be solved with an app? Echo is an online repeat prescription service determined to answer that question. As the original end-user of his very own product, co-founder Stephen Bourke has been on the front lines of their mission to simplify pharmacy. In this episode we discuss how design bleeds into all facets of his business and why convenience really is the key to medical adherence.
TimestampsEcho’s Mission (1:20)Removing the barriers to medical adherence (4:30)A more honest relationship with technology (9:39)The rise of convenience in healthcare (11:45)Design & Simplifying Pharmacy (14:46)On pragmatism and prioritisation (19:03)Improving health outcomes (20:47)Where comparisons to consumer tech breakdown (23:14)Underpinning waste in the healthcare system (27:52)Measuring success (31:06)Data & Privacy (34:45)Key LinksEcho’s WebsiteEcho’s TwitterEcho’s LinkedInMcKessonLloyds PharmacyNever mind the Blockchain, we need to fix the basics23andMeWHO[NICE] (https://www.nice.org.uk/)Dr DoctorPatchworkZestyInfinity HealthStephen’s LinkedInStephen’s Twitter -
Babylon’s goal is to provide affordable and accessible healthcare to everyone in the world. It’s a big mission that certainly demands a tribe of top talent. In under 14 months, the Babylon design team alone has scaled from 4 to almost 90 employees. Navigating this rapid growth has been scale up specialist and Director of Product Design, Jane Austin. In this episode we discuss the impact design has had on the company, both externally and internally, on their journey to becoming a global health service provider.
TimestampsWhat is Babylon Health? (1:04) Working with the team in Rwanda (2:52)Beyond telemedicine (4:03)The challenges of marketing a multi-use app (5:28)Jane’s role in the business as Director of Product Design (7:41)The role of design operations (9:09)The growing importance of design for Babylon (10:08)What they look for as a member of their design team (11:24)Developing the right company culture (12:32)How and why they treat the design system as an internal product (15:25)The Rwandan vs UK market (17:31)The power of storytelling for designers (18:23)Empowered, autonomous teams (21:20)Humanising data (23:55)Key LinksBabylon‘Diagnosis on Demand? The Computer Will See You Now’ – Babylon DocumentaryMonitorSpotify SquadsJane's Twitter -
It’s hard to imagine the cognitive load for a caregiver with a child who has Type 1 diabetes. There are hundreds of decisions to make each day and none of them trivial. Technological advances have gone a long way to helping, but more often than not, they only contribute to the overwhelming amount of information caregivers have to process. Is there a way in which we can use technology to ease that burden rather than add to it? In this episode we talk to Dan Korelitz about his journey as a parent to find a better way to manage his son’s diabetes.
TimestampsDan’s story (1:34)A tale of two Emmetts (4:20)A day in the life of a parent of a child with type 1 diabetes (5:11)The cognitive load of managing diabetes (7:46) Hacking an Alexa (10:08)How a finance background led to the app being created (14:05)What makes the Emmett app different (19:32)Key LinksEmmett Youtube VideoEmmett Skill DemoDan’s LinkedIn -
So much of a patient’s story is being collected and documented in digital tools. Can we learn from these narratives to transform the patient experience and accelerate research? Hear how Director of Product Design at Flatiron Coulton Bunney is using design to help in this complex and meaningful space.
TimestampsWhat Flatiron Health is all about (2:04)Designing for multiple stakeholders (4:33)Keeping the design process consistent (7:02)The role of Product Operations (11:48)Liquid expectations - A Doctor's enthusiasm for design (17:20)Co-creation and collaboration in the healthcare (21:24)Core leadership principles (26:41)The future of technology & oncology (30:36)Leveraging data to drive clinical research (38:30)How each cancer patient's story is a powerful legacy (43:35)Key LinksOnco Cloud 2020‘Living with Complexity’ by Donald NormanMedicaidFlatiron Health‘Designing To Actually Improve Lives’ by By Henry BayuzickFlatiron Health’s BlogCoulton Bunney -
What do we mean by health? Is it the absence of disease? If you're not sick, then one could argue you're healthy. But is that looking at the glass half empty, rather than full?
The WHO defines health as a “state of complete physical, mental and social well-being and not merely the absence of disease or infirmity.” So what steps can we take to create a health ecosystem that has human flourishing as its organising principle rather than just the treatment of disease?
In this episode we consider this question from multiple perspectives of the fragmented health ecosystem and discuss how they can unify around a holistic, human-centred approach to the challenges that lie ahead.
TimestampsDoctors being usurped by AI (03:12)What do we mean by AI? (05:26)What an ideal healthcare system of 21st century looks like (11:03)Our healthcare system at a glance today (15:49)Unpicking what we mean by health (18:41)How to measure flourishing health (22:24)Possible future career opportunities in health and life coaching (32:54)Thinking about health through an ecosystem (37:47)The evolution of Eastern and Western medicine (39:48)Level of cooperation to strive for between technologies (50:26)Guarding healthcare from capitalistic tendencies (54:27)The consequences of indifference (1:08:22)The fundamental impact of data (1:10:50)Key LinksPrevious episode with Andy WilkinsSir David SlomanBeyond The Fog reportLuciano FloridiVision4Health.org -
High blood pressure is a silent killer. Measuring it is not the problem – instead it’s the seemingly straightforward task of recording patient medical history, over time, that causes the biggest clinical barrier to providing effective care.
It is in developing countries where this burden is most pronounced. Under huge demand, appointment times with patients can be under 4 minutes long, and the strain on clinicians to keep track of everything can be overwhelming.
In this episode we talk to Daniel Burka, the Director of Design at Resolve To Save Lives, to discuss how designing a stripped back EMR (electronic medical record) with a healthy dose of essentialism is enabling healthcare workers to manage blood pressure at scale in India and beyond.
TimestampsImplications of high blood pressure [3:33]
Why we need more notes for longitudinal care [6:23]
Learnings from their first trip to Punjab [7:44]
Measuring time saved [11:35]
How the Simple app works [12:17]
The bare minimum data needed for medical records [14:30]
The individual clinician vs public initiative tension [15:51]
Having a strong user-research program [17:44]
The need to change systems training with staff [19:10]
Getting the Simple app into the hands of clinicians [21:30]
The Simulated Hypertension Clinic and learnings from their field research [26:18]
Other metrics they use to guide the design process [36:34]
The challenges to workflow working at scale [41:42]
Open-sourcing approach to break down silos in digital health [48:12]
Coming into the health world from the tech world as a designer [51:33]
Next big steps for Simple [57:28]
Key LinksSimple.org
The Kaiser Permanente Northern California (KPNC) Hypertension program
WHO
ICMR (Indian Council of Medical Research)
Dr Tom Fiedan
Daniel’s Medium blog
Michael Margolis from GV
Flat Iron Health
Foundation Medicine
Blue Bottle Coffee
Mozilla
Medic Mobile
E-health Kerala
Zero Fasting
ZipLine
Daniel’s Twitter
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User experience needs to be intuitive and seamless for any digital platform. For such a large, sophisticated wellness platform built by Vitality, this is indoctrinated in the company’s culture. Their core goal is to grow and maintain healthy living across society by rewarding people – the first of its kind for a health insurance business. There needs to be a win-win offering for all stakeholders to sustain this goal, which is why they believe in the idea of ‘shared value’.
Partnering with leading companies like Apple and Amazon, Vitality continues to develop their membership programs – and challenge their own propositions as they grow.
Join Hanno and Dave as they uncover how a large organisation stays innovative, invests in the design process, and how they build their programs based on behavioural economics.
TimestampsThe Founders’ behind Vitality from the mid-90s, and what the company is about today (1:49)Vitality’s goals (4:09)The sophisticated wellness programs they run (6:04)The key areas they focus on to deliver wellness programs (13:16)Lessons learnt from behavioural analysis (15:39)The largest study on behavioural change and physical activity, by RAND (18:42)How to apply behavioural economics to all businesses, beyond health and wellness (21:40)What is shared value insurance? (22:40)Handling challenges on a day to day basis (26:49)The role of R&D in their organisation (27:58)Health and wellness trends to expect over the next ten years (28:56)Other health activities Vitality plan to track (30:07)How to set environments at work that drive innovation (38:04)The benefits to Vitality’s approach to design (42:43)Connect with VitalityVitality’s websiteDiscovery’s websiteVitality’s partners and rewardsTwitterFacebookLinkedInFurther ReadingIncentives and physical activity by RAND (2018) -
Open up a newspaper or check your favourite blog, chances are you’ll find something about yet another new technology promising to transform the world around us. But it’s less often that we hear about businesses finding meaningful use cases for these innovations - especially when it comes to those often overlooked by techs rapid advances.
An outlier to this is inventor Dr Stephen Hicks’ smart glasses company Oxsight. Using augmented reality and machine learning, the glasses enhance sight for the visually impaired. Everyday things like playing cards, going to the cinema or even watching your child swim for the first time all become possible.
Join Hanno and Stephen as they traverse the world of science fiction, sight experiments, and the potential of AI powered user interfaces to empower people with disabilities and beyond.
TimestampsOxsight in a Nutshell (4:00)Almost Fiction: Retinal Prosthetics (6:56)Doing something important with neuroscience and design (9:20)Understanding blindness (12:27)Blindspots and how to find our own (14:49)How blindspots and visual perception relate to Oxsight (18:46)Oxsight displays and their success in aiding the visually impaired (21:20)Why visual prosthetics? (23:14)Designing the glasses (26:39)Oxsight Crystal and Oxysight Prism (29:34)The woman who watched her daughter swim for the first time (30:30)The importance of emotional testimonies (34:29)Oxsight looks to the future (38:00)Support Oxsight (46:06)Connect with OxsightTheir websiteFacebookTwitterInstagramYouTubeLinks from the showNeuromancerGeordi La ForgeFive AI -
We all know it. Going to the doctor these days can be confusing, inconvenient and stressful. As a result, things like telemedicine apps have sprung up to skip out the doctor’s office entirely and they’re rapidly gaining popularity - but will relying on technology alone be the best way to boost health outcomes?
One Medical believe it’s about more than just providing thoughtful technology. Instead it’s about integrating the best digital experiences with stylish & calming clinical spaces that you can go to not only when you’re sick, but also when you want to improve your long-term health and wellness.
Join Hanno and David as they discuss how design is a driving force behind their mission to change how we visit the doctor. Touching upon how and why healthtech needs to balance getting things done, with doing things right.
TimestampsThe Business of One Medical (3:30)Redesigning the Doctor’s Visit (5:30)Prevention: Cutting Costs in Healthcare (6:41)Design and Experience: The Backbone of One Medical (8:08)Normalising healthcare as a part of daily life (9:48)David Hoang: Product Design Head (11:37)Tech as a Facilitator: Maintaining the human element with technological design (13:36)Changing the healthcare perspective to empower the patients (15:10)Proactive Care: Facilitating engagement outside the doctor’s office (17:44)Preserving Quality, Cutting Costs (19:45)Secret to Success: a match made in heaven between top tech designers and top healthcare providers (24:34)Feedback: The second secret ingredient (25:40)Member transparency for an interconnected healthcare system (27:57)Why are so many designers coming into the health space now? (34:08)Make Haste Slowly: The prototype models in One Medical (39:25)Designing with the user in mind (49:34)The Ultimate Goal: Transforming healthcare for all (54:00) -
As genetic testing becomes more mainstream, the potential lying beyond novelty products revealing your ancestry is staggering. In healthcare, DNA sequencing is already providing real medical value, but its costs have largely limited it to individuals at high-risk of disease, already working with specialists.
Color believes that genomics should be brought further upstream and used as a preventive tool for whole populations of people. Making clinical genetics accessible as part of routine care would mean spotting the likelihood of disease, understanding risk, and paving the way for tailored interventions at scale, way ahead of time.
Join Hanno and Wendy as they explore the role design, genetics and technology play in the movement from ‘sickcare’ to affordable, preventative healthcare, covering everything from Google HEART design principles and genetic counselors to DNA sequencing labs.
TimestampsWhat is Color? (1:08)Making genomic testing more accessible to the general population (5:00)How is Color providing genomic testing in a way that keeps its users engaged? (7:04)Who are the main people that interact with Color? (10:13)With results ranging from harmless personal insight to more serious matters like hereditary cancers, how does Color help its users process and share that information? (11:27)The importance of genetics in healthcare and its impact on Color’s brand (14:06)The role of genetic counselors in healthcare (15:00)Color’s CLIA-certified and CAP-accredited genetic sequencing lab (17:52)The future of genomics in personalised healthcare (22:24)Addressing lack of innovation in the healthcare system (26:00)How is design playing a role in helping foster innovation? (28:30)UX design in healthcare - Google HEART metrics and the other design processes (30:11)What is going to be the biggest benefit for the community with this new knowledge of understanding our bodies? (40:00)Connect with ColorThe Color WebsiteTwitterLinkedInFacebookInstagramFurther ReadingGoogle HEART Framework -
With AI and machine learning creeping its way into more areas of our lives, we often hear stories about how technology is going to automate and eliminate the role human beings play in the workplace and beyond.
Honor sees things a little differently. On a mission to modernise the care older adults receive in their own homes as they age, Honor is using technology to amplify the human factor not minimise it, when it comes to improving the lives of older adults, their loved ones and the professionals that care for them.
Join Hanno and Olivia as they explore how to walk the tightrope between powerful software, meaningful relationships and thoughtful design.
TimestampsWhy is it so important for people to be taken care of in their own homes? (6:03)How do you help an aging population that is unfamiliar with tech get used to using your product independently? (8:57)Who is primarily interacting with your service? (10:51)The three core experiences: client, care pro, loved ones (11:53)What is the benefit of using Honor from a care professional perspective? (12:52)Honor’s mission is to remove unnecessary friction between carers and clients (16:15)Allowing clients to see stats about potential care professionals before they engage in a relationship with them (18:00)Transparency and its importance for care professionals (18:56)What are the benefits of mediationg the relationship between care professionals and clients? (22:46)How do you ensure that the human side of these relationships being fostered by tech are genuine? (24:43)How is Honor providing stability and easing stress for care professionals? (32:30)Preserving the integrity of the company and maintaining its core values at scale (35:00)Balancing global tools and innovation on the local level (38:28)What is the role of design in the company? (39:00)Connect with Honor on:Their websiteThe Honor podcastTwitter -
Here's a taster of the trends we cover:
1. Socio-technologicalFrom what's the matter with you to what matters to you."The role of technology in people's lives is going to be very different. Their expectations of what could be achieved and delivered through digital technologies in the area of health and well-being is going to be very different in 10 to 15 years time."
2. Systems BiologyUnderstanding health on a molecular and environmental level"If we're truly serious about getting on top of health we have to step outside of the clinical realm and start to get to grips with the factors that influence people's poor health."
3. Personalised MedicineOptimising and individualising treatments"Rather than treating disease when it manifests itself in organs, we will go right back to DNA protein generating processes that kick off a cascading sequence of events that then arrive at things like dementia or heart disease or diabetes."
4. MedTech InnovationChanging where and how health is provided"Big expensive equipment often housed in secondary care locations is increasingly being miniaturised with software and algorithms packed into it. Things done by specialists will start to move to lower cost environments."
5. Data and AI Powered HealthMapping the universe of the human body"The knowledge gained from observing and capturing all of this data will give us new insights that will become incredibly important helping people to manage themselves."
6. Psychology of HealthRewriting the role of healthcare"We need to understand what people need and want from healthcare because if we don't we'll have all this technological capability but we won't be able to engage people in ways that take this new information and make it empowering."
Download the full report here -
Since its July 1 launch, NHSX is now leading the largest digital health and social care transformation programme in the world. It's mission is to give staff and citizens the tech they need to diagnose diseases earlier, free up time and empower people to take greater control of their own healthcare. And they’re calling all digital health innovators to be part of the journey.
On this week’s episode of HealthRedesigned, we sit down with Chief Digital Officer, Tara Donnelly to see how they’re shaping the future of health.
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