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#5 - Kevin Smith, CEO of Best of Care, unpacks the significant growth and diversification of his home care agency over the last 7 years. Kevin explains his entry into the family business and highlights the evolution from a primarily Medicaid-funded agency to one that now encompasses care management, move management, a home care acquisition, and private pay nursing. We discuss the strategic rationale behind these expansions, building key relationships, the challenges of integration, and Kevin's role as CEO amidst the growth. He also shares what he’s got his eye and pressing concerns for his business going into its next era.
Best of Care WebsiteKevin Smith on LinkedInHHCN Article - From Family Roots to Industry LeaderThis episode is brought to you by Caribou
Do you want to build a high-performing team through the power of recognition? Caribou helps home care agencies boost recruitment, retention, and performance by tapping into simple to use technology and powerful data to engage your care team in the behaviors that matter most to your business. With Caribou, you can build a culture of appreciation that keeps caregivers engaged, connected, and committed for years, not months.
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#4 - "I had to learn the language of healthcare from the outside looking in." Kelly Adams, Owner of Beyond Home Care pulls back the curtain on what it really took to build trust with hospitals, discharge planners, and other professionals without a clinical background. From overcoming early knowledge gaps to creating her own seat at the table, she shares the practical strategies and mindset shifts that helped her position Beyond as a respected resource in her community.
Beyond Home Care WebsiteKelly Adams on LinkedInkellyadamsonline.comThe Aging Parent BlueprintThis episode is brought to you by Acrisure
90% of home care businesses are not properly insured for their operational needs—yet insurance is often overlooked or underappreciated until disaster strikes. Acrisure’s Home Care Practice Group specializes in insurance solutions designed to protect home care businesses from lawsuits, data breaches, employee injuries, and more. With expert home care guidance and comprehensive coverage, Acrisure helps you safeguard your business so you can focus on what you do best—providing great care.
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#3 - Rather than treating caregiving as a job with a dead-end, Trinity In Home Care has built a structured, three-level career path that nurtures skills, offers leadership opportunities, and ensures long-term growth for caregivers. In this episode, we unpack the role, training, and responsibilities of each of the three levels and Aaron shares a compelling case for why investing in caregivers is the future of home care.
Trinity In Home Care WebsiteAaron Stapleton on LinkedInCaregiver Career Path DownloadThis episode is brought to you by AxisCare.
Running a home care business is challenging enough—your software shouldn’t be part of the struggle. That’s why top-performing home care leaders and enterprise agencies choose AxisCare, rated the #1 home care operating system for the past two years. With powerful, scalable tools, best-in-class customer support, and a team that truly understands home care, AxisCare helps agencies streamline operations and scale with confidence.
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#2 - Are you struggling to retain office staff members for longer than 2 years? You’re not alone. Long-term employee retention isn’t just about perks or paychecks—it’s about creating a workplace where people want to stay. In this episode, we dive into CareFor’s proven approach to building a culture that keeps office staff engaged for the long haul. From onboarding strategies that foster respect to unconventional ways to rebuild trust and communication practices that actually work, this conversation breaks down the formula for retention success.
CareFor WebsiteCatherine Vergara on LinkedInThe Leadership Challenge by Kousez & PosnerThe 5 Levels of Leadership by John MaxWellDare to Lead by Brene BrownThe Trust Edge by David HorsagerOvercoming the Five Dysfunctions of a Team by Patrick LencioniSimon Sinek on LinkedInAdam Grant on LinkedInThis episode is brought to you by 52 Weeks Marketing.
80% of home care revenue is driven by referral marketing. Yet, less than 50% of home care businesses have a dedicated sales person focused on building relationships with referral partners. That’s where 52 Weeks Marketing comes in, providing a complete referral marketing system designed by Debbie Miller, who built a $10 million home care business in just 10 years. With done-for-you marketing tools, a healthcare referrer database, and a CRM to track results, 52 Weeks helps you build a scalable marketing engine that drives real, long-term growth.
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#1 Welcome to the Home Care Strategy Lab! Listen to this quick trailer to hear why I left my day-job, why I love podcasting, and what you can expect from this new show. Learn more, subscribe, and follow along at homecarestrategylab.com.
With six years of experience in the home care tech industry across sales, marketing, and partnerships, and as the creator of the highly-rated podcasts "Vision, the Home Care Leaders Podcast" and "Home Care U", Miriam brings her deep understanding of the home care landscape to this new venture.
Home Care Strategy Lab goes under the microscope to dissect high-growth home care agencies, uncovering what works, what doesn't, and why. Join Miriam each week as we break down the science of home care, building a textbook of formulas to help you, a home care leader, craft your own success.
Expect insightful analysis, real-world examples, and guidance from industry-leading sponsors to help your agency grow smarter and faster. Tune in every week to become the scientist of your own home care strategy.
