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Welcome to the Leadership Launchpad! In this episode, I sit down with Bill Tierney, the Vice President of Customer Experience and Digital Experience at Southwest Airlines. We dive into the evolution of leadership skills, the power of communication, and bridging the gap between headquarters and frontline employees. Bill shares his journey at Southwest, revealing the intricacies of using data to drive actionable decisions and emphasizing the importance of local expertise.
Join us as we explore how to create an environment where employees thrive, the art of constructive dialogue, and the practice of "going to the gemba." Plus, we discuss the significance of understanding the customer's intent and fostering a culture of radical transparency.
Connect with Bill:
https://www.linkedin.com/in/williamtierney/
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As I've been coaching clients, one recurring challenge stands out—creating a robust feedback culture. Traditional feedback techniques like SBI (Situation, Behavior, Impact) and COIN (Context, Observation, Impact, Next Steps) are useful but often miss one crucial aspect—mindset. In this episode, I discuss why many feedback strategies fail and explore the importance of approaching feedback with the right mindset. Tune in to discover how your beliefs about your team members can make or break your feedback effectiveness.
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In today’s episode, I’m thrilled to chat with Dr. Alaina Szlachta, an expert in educational research and data-driven decision-making. Dr. Szlachta shares her transformative approach to education, emphasizing the power of good data in shaping effective corporate learning strategies. We dive into how leaders can make better decisions by leveraging robust data and the pitfalls of relying on outdated measurement models. Interested in discovering how to enhance your leadership skills and improve your organization’s learning outcomes? Tune in!
Learn more at: https://dralainaszlachta.com/
Keep in touch on LinkedIn: https://www.linkedin.com/in/drszlachta/
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Visit us at https://www.bettereverydaystudios.com
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Are you a new manager struggling with time management? In this episode of Leadership Launchpad, I’ll share key techniques to balance your role as a manager and an individual contributor. When I was a new manager at SpaceX, I faced the same challenges you are facing now. The secret? Learning to differentiate manager time from maker time.
Paul Graham’s concept of “Manager Days” vs. “Maker Days” saved my productivity, and it can help you too! I’ll guide you through setting up your week for success, whether you're at a startup or scaling a team. Subscribe for actionable insights into leadership development and time management.
Want more tips on effective training? Sign-up for our weekly newsletter: https://www.bettereverydaystudios.com/newsletter
Visit us at https://www.bettereverydaystudios.com
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On today’s episode we're diving into a topic that's pivotal for all, especially technical managers—unleashing the creative potential within your teams with the incredible Nir Hindi, Founder of The Artian. Nir expertly shatters the myth that creativity is only for artists, sharing insights on how blending artistic thinking with tech can drive groundbreaking innovation. From Steve Jobs' inspiration by art to Nobel laureates' artistic hobbies aiding their science, Nir highlights the essential role of creativity in leadership. We'll also explore the practical steps managers can take to nurture creativity and leverage hidden talents within their team. Interested in transforming your leadership approach and elevating your team's performance? Tune in!
Keep in touch with Nir on LinkedIn:
https://www.linkedin.com/in/nirhindi/
Follow Nir's work here:
https://nirhindie.substack.com/
https://theartian.com/
Want more tips on effective training? Sign-up for our weekly newsletter: https://www.bettereverydaystudios.com/newsletter
Visit us at https://www.bettereverydaystudios.com
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As a new manager, have you ever felt like you're floundering or unsure of yourself? Believe me, you're not alone. In today's episode of the Leadership Launchpad, I'm going to share the ultimate strategy to develop true confidence as a leader. Drawing from my experiences as an Air Force instructor pilot and training leader at SpaceX, I'll discuss how to shake off the imposter syndrome and empower your team by simply saying three magic words: "Just stop talking."
In this engaging podcast, we explore why new managers often feel the need to prove themselves, and how that can backfire. Instead, learn how creating space for your team to shine can build trust and increase your own credibility. Tune in and transform how you approach leadership!
Want more tips on effective training? Sign-up for our weekly newsletter: https://www.bettereverydaystudios.com/newsletter
Visit us at https://www.bettereverydaystudios.com
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On this episode of the Leadership Launchpad, I sit down with Ryan McCrea, head of learning and leadership development at Ameren. Ryan brings his extensive experience in talent development to tackle some of the most pressing issues faced by technical managers today. Are you struggling with delegation, transitioning to leadership, or managing emotional conversations? This episode is for you. We delve into effective delegation strategies, the importance of dual career tracks, and how organizations can better prepare new managers. Ryan also shares insights on the evolving "player-coach" roles, emotional intelligence in leadership, and aligning organizational incentives to encourage team development.
Want more tips on effective training? Sign-up for our weekly newsletter: https://www.bettereverydaystudios.com/newsletter
Visit us at https://www.bettereverydaystudios.com
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Do you know your Myers Briggs profile? What about DISC? In this episode of the Leadership Launchpad, I uncover the controversy behind personality tests in leadership and reveal how you might be using them wrong. I discuss why the bull and bear cases for personality tests both miss the mark. Discover how to use these tests effectively for team building and fostering trust.
Tune in to improve your leadership skills and get actionable tips for building high-performing teams.
Want more tips on effective training? Sign-up for our weekly newsletter: https://www.bettereverydaystudios.com/newsletter
Visit us at https://www.bettereverydaystudios.com
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On today’s episode we chat with Anthony Calleo, founder and Chief Employee Experience Officer at Anthony Calleo. We explore the evolving role of leadership in enhancing the employee experience during times of rapid organizational change. Anthony shares profound insights on the impact of leadership on employee trust and well-being. We discuss strategies for effective change management and the importance of honest communication. Anthony explains why "comfort's a cage" and emphasizes the necessity for leaders to show vulnerability and authenticity. Interested in leadership development and building better employee experiences? Tune in!
Keep in touch with Anthony on LinkedIn:
https://www.linkedin.com/in/anthonybcalleo/
Or on X (Twitter): https://x.com/AnthonyABCNY
Check out Anthony Calleo at: https://www.calleoex.com
Want more tips on effective training? Sign-up for our weekly newsletter: https://www.bettereverydaystudios.com/newsletter
Visit us at https://www.bettereverydaystudios.com
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Today, I’ll be sharing three powerful leadership lessons I learned directly from working with Elon Musk at SpaceX. While Elon Musk may be controversial, his innovative approach and remarkable results are undeniable. In this episode, I’ll dive into the principles that have inspired me and can be useful across various leadership contexts. Whether you’re an emerging leader, a seasoned manager, or just looking to improve organizational efficiency, these insights can transform your leadership journey. Don’t miss out on practical advice on simplification, challenging requirements, and optimizing timelines!
Want more tips on effective training? Sign-up for our weekly newsletter: https://www.bettereverydaystudios.com/newsletter
Visit us at https://www.bettereverydaystudios.com
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On today's episode we’re excited to have Laurel Schulert, the Senior Director of Learning Experience at SAP Concur, with us. In this episode, we dive into essential leadership strategies, focusing on creating a mission and vision that align your team with organizational goals, especially during times of change. Laurel also shares her experiences maneuvering through gender dynamics in tech, the importance of personal branding, and how hiring and advocacy can drive team success in leadership development. Tune in for actionable insights and inspiring stories!
Keep in touch with Lauren on LinkedIn:
https://www.linkedin.com/in/lschulert/
And check out her white paper The A-List L&D Team Assemble:
https://www.td.org/product/p/252306
Want more tips on effective training? Sign-up for our weekly newsletter: https://www.bettereverydaystudios.com/newsletter
Visit us at https://www.bettereverydaystudios.com
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As you advance in your leadership journey, it's crucial to understand the importance of building trust. Based on comprehensive studies from experts like Patrick Lencioni and Google's Project Aristotle, trust is the cornerstone of high-performing teams. In this episode, I dive into a three-part trust framework that's invaluable for new managers. Learn how to ensure your team trusts you by focusing on getting things done, making the right decisions, and showing genuine care. Don’t miss out on these actionable insights!
Want more tips on effective training? Sign-up for our weekly newsletter: https://www.bettereverydaystudios.com/newsletter
Visit us at https://www.bettereverydaystudios.com
Mentioned in this episode:
Accelerator Link
We look forward to seeing you at out next Leadership Accelerator. https://bettereverydaystudios.com/accelerator
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In this episode, we’re diving deep into effective communication strategies with Michele Moreno. Michele is an expert in storytelling and upward communication, particularly when it comes to presenting data and ideas to upper management. We discuss how to demonstrate ROI, engage through storytelling, and the powerful “pause, edit, talk” technique. Michele also shares practical tips for new managers to build trust and communicate confidently. Join us for invaluable insights into humanizing data and mastering concise yet impactful presentations.
🔗 Michele's website for coaching and communication assistance: https://www.michelemoreno.co/
🔗 LinkedIn: https://www.linkedin.com/in/coachmichele/
🔗 Instagram: https://www.instagram.com/michelemmoreno
Want more tips on effective training? Sign-up for our weekly newsletter: https://www.bettereverydaystudios.com/newsletter
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Learn how to transform your team into a High Reliability Organization with expert insights from Brandon Williams. Consistency in debriefs is crucial, but avoiding the 'blame and train' approach is key to fostering an open environment. Brandon underscores the importance of leaders setting a tone of accountability and transparency, emphasizing four key areas: mutual support, acknowledging errors, team accountability, and debriefing to improve. Join us as we uncover strategies to combat complexity and cultivate situational awareness within your team. Don’t miss out on Brandon’s upcoming podcast and book!
Connect with Brandon using these links:
LinkedIn: https://www.linkedin.com/in/brandon-williams-speaker/
Instagram: https://www.instagram.com/leadershipspeaker_pilot/
Website: http://www.brandonwilliamsspeaker.com
Email: [email protected]
Want more tips on effective training? Sign-up for our weekly newsletter: https://www.bettereverydaystudios.com/newsletter
Visit us at https://www.bettereverydaystudios.com
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Do you think you’d benefit from having a coach? Spoiler alert: you’re already supposed to be one!
Hi, I’m Matt Gjertsen, host of the Leadership Launchpad and former Air Force instructor, pilot, and head of training at SpaceX. In today’s episode, we conclude our five-part series on Google’s Project Oxygen by diving into the final two essential behaviors that make great managers: being a good coach and helping with career development. Learn how these traits reinforce each other and follow my simple, four-step process to transform your managerial skills. Let’s launch your leadership journey to new heights!
Mentioned in this episode:
Accelerator Link
We look forward to seeing you at out next Leadership Accelerator. https://bettereverydaystudios.com/accelerator
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Is leadership a product of our mechanistic mindset or a testament to human nature?
In this episode of Leadership Launchpad, join us, Jesan Sorrells and Matt Gjertsen, as we delve into the timeless lessons of classical literature and their modern applications in leadership. We'll discuss the importance of longer-form content, the enduring impact of works like Shakespeare’s plays, and how understanding human emotions through literature can shape better leaders. Plus, hear insights on how taking control and being intentional can improve both personal and professional growth.
Don't miss this enriching 30-minute conversation designed to inspire ongoing learning and leadership development.
Connect with Jesan via LinkedIn: https://www.linkedin.com/in/jesansorrells/
Leadership Toolbox website: https://leadershiptoolbox.us/
12 Rules for Leaders book: https://a.co/d/8DVkEn2
Leadership Toolbox "Leadership Lessons From the Great Books" latest podcast episode: https://leadershiptoolbox.us/leadership-lessons-from-the-great-books-bonus-extreme-ownership-how-the-us-navy-seals-lead-and-win-by-jocko-willink-and-leif-babin-w-atlas-aultman/
Want more tips on effective training? Sign-up for our weekly newsletter: https://www.bettereverydaystudios.com/newsletter
Visit us at https://www.bettereverydaystudios.com
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Balancing Productivity and Empathy in Leadership: Insights from Google's Project Oxygen
Are you ready to level up your leadership skills? Welcome back to Leadership Launchpad! I'm Matt Gjertsen, your host and a former Air Force instructor pilot and head of training at SpaceX. In this episode, we dive deep into “Project Oxygen” from Google to uncover the secrets behind effective management. We explore how to balance empathy and productivity, guided by the principles in Kim Scott’s book, "Radical Candor."
Join us as we discuss actionable steps to build stronger relationships with your team while driving results. Let’s navigate the path to becoming a more balanced and impactful leader!
#LeadershipDevelopment #GoogleProjectOxygen #RadicalCandor #EmpathyInManagement #EffectiveLeadership #NewManagers #BetterEveryDay
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Remember to like, comment, and subscribe for more insights on leadership. And if you need personalized training for your organization, reach out to me at [email protected]. Let's make your organization better every day!
Mentioned in this episode:
Accelerator Link
We look forward to seeing you at out next Leadership Accelerator. https://bettereverydaystudios.com/accelerator
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Do you want to foster a culture of innovation in your organization? In this episode of Leadership Launchpad, I speak with former Air Force leader John "Dragon" Teichert about his experience driving change and empowering teams at Edwards Air Force Base. We discuss practical strategies for encouraging idea sharing, aligning incentives, and relentlessly communicating priorities to overcome bureaucratic barriers. John shares insights from his upcoming book "Boom" on creating cultural transformation in risk-averse environments. Tune in for actionable advice on enabling your teams to innovate, take smart risks, and advance your mission. Don't miss this lively discussion on cutting-edge leadership!
If you wish to learn more or hear from John, check out below!
Connect on LinkedIn: https://www.linkedin.com/in/johnteichert/
Visit his website: https://johnteichert.com/
Buy his book, "Boom" (#1 Amazon Bestseller): https://a.co/d/hcxjB08
Connect on Twitter: https://x.com/EJohnTeichert
Connect on Instagram: https://www.instagram.com/teichert/
Want more tips on effective training? Sign-up for our weekly newsletter: https://www.bettereverydaystudios.com/newsletter
Visit us at https://www.bettereverydaystudios.com
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In this episode, we'll dive into essential communication strategies that new managers need to master. We'll explore key behaviors from Google's Project Oxygen—namely, being a good communicator and having a clear vision for your team. Effective communication isn't just about sharing information; it's about listening actively and ensuring your team is aligned with the company’s vision. Drawing insights from General Stanley McChrystal’s concept of shared consciousness, we’ll discuss how transparent communication empowers your team to make informed decisions. If you're looking to transform your technical talents into exceptional managers, this episode is a must-listen.
Mentioned in this episode:
Accelerator Link
We look forward to seeing you at out next Leadership Accelerator. https://bettereverydaystudios.com/accelerator
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In this episode, I'm joined by special guest Rafael Villaruz to explore the fallacy of using a blanket approach in leadership. We discuss the importance of recognizing individual strengths and embracing diverse skills within a team.
Rafael shares a powerful example of a nurse transitioning into a managerial role, highlighting the need for adaptability and a shift in perspective. We delve into the distinction between being a manager and a true leader, emphasizing the impact of small, incremental changes and gestures of appreciation.
With over 20 years of leadership experience, Rafael offers valuable insights on customer obsession, taking care of caregivers, and the challenges of transitioning from an individual contributor to a leadership role in healthcare.
We explore human-centered design in healthcare innovation and Rafael's advice for new leaders to delegate and empower their teams. Join us as we uncover the secrets to effective leadership and learn how to unleash the unique potential of your team members. Don't miss this insightful episode with the inspiring Rafael Villaruz!
Also make sure to learn more at www.rafaelvillaruz.com.
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