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Innovating within the public sector is not only possible but essential for progress. Kevin Floyd, Deputy Chief Procurement Officer at City of Atlanta Department of Procurement, shares with host Sagi Eliyahu how he's transforming public procurement to match the agility and innovation seen in the private sector. From crisis management to strategic planning, Kevin shares actionable insights that challenge the status quo.
Key Takeaways:
(02:04) Public sector procurement doesn't have to lag behind the private sector.
(05:23) Shifting the employee mindset is critical to innovation in public procurement.
(08:43) Incentive-based contracting can drive efficiency and faster project completion.
(12:03) Procurement plays a strategic role in crisis management, such as during water main breaks.
(15:23) Emergency preparedness in procurement is essential, especially for major events like the World Cup.
(18:43) Technology, including AI, is key to driving procurement innovation.
(22:03) Building strong partnerships with other departments enhances procurement’s role in public sector operations.
(25:23) Kevin shares career advice on learning from both positive and negative experiences.
Resources Mentioned:
Kevin Floyd -
https://www.linkedin.com/in/kevin-floyd-21583b88/
City of Atlanta Department of Procurement -
https://www.linkedin.com/company/atlprocurement/
ATL Suppliers -
https://www.atlsuppliers.com/
* Since the recording of this episode, Kevin Floyd has moved on from his role as Deputy Chief Procurement Officer at the City of Atlanta Department of Procurement.
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
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Transforming procurement in a time of disruption requires both innovation and leadership. On this episode, Dwight Jacobs, Senior Vice President, Supply Chain and Chief Procurement Officer of Duke Energy, joins host Sagi Eliyahu. Dwight shares valuable insights into navigating the evolving world of procurement and supply chain management, emphasizing the importance of long-term strategies, partnerships and resilient systems.
Key Takeaways:
(02:57) Duke Energy’s clean energy transition is heavily dependent on long-term supply chain partnerships.
(05:00) The importance of building resilient supply chains by adding more suppliers and increasing competition.
(08:21) Leadership is portable, and servant leadership plays a crucial role in team success.
(10:00) The "Crew, Mission, Me" philosophy emphasizes putting the team first to achieve organizational goals.
(12:30) How Duke Energy’s in-house technology, Scout, optimizes supply chain material tracking and labor efficiency.
(14:35) The importance of data analytics for predictive decision-making in supply chain operations.
(16:50) The need to embrace generative AI while maintaining the human aspect in procurement.
(18:23) The best career advice Dwight received: helping peers succeed ultimately leads to personal success.
Resources Mentioned:
Dwight Jacobs - https://www.linkedin.com/in/dwight-jacobs-/
Duke Energy | LinkedIn - https://www.linkedin.com/company/duke-energy-corporation/
Duke Energy | Website - https://www.duke-energy.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
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This week, host Sagi Eliyahu welcomes Nico Bac, Founder of Digital Procurement Now, shares his journey from driving procurement innovations at Procter & Gamble to establishing his own advisory firm. Gain valuable insights on effective leadership, the critical role of user-friendly technology and AI’s growing influence in the industry.
Key Takeaways:
(02:10) Nico’s transition from corporate procurement at Procter & Gamble to founding his own firm.
(04:45) Early adoption of digital procurement tools like Cooper and Ariba.
(07:55) Emphasizing user experience as a top priority in procurement technology.
(11:20) Cautionary approach to AI’s growing influence in procurement.
(15:35) Risks associated with relying on outdated procurement technologies.
(18:50) Migrating procurement systems to cloud-based platforms is essential.
(22:30) Big data will drive future procurement decisions and enhance strategy.
Resources Mentioned:
Nico Bac - https://www.linkedin.com/in/nico-bac-dpnow/
Digital Procurement Now - https://dpnow.ai/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this episode, Sagi Eliyahu sits down with Mary Beth Blair, Director and Associate General Counsel of Legal Operations and Procurement at Coursera. Mary Beth shares her journey from in-house counsel at Panera Bread to her current dual role. She discusses the challenges and rewards of balancing legal operations and procurement, the evolution of legal ops and the impact of AI in the legal field.
The views expressed are those of the guest and do not represent those of her current or former organizations.
Key Takeaways:
(03:13) Evolution and definition of legal operations over the past 10 years.
(05:27) Running a legal department like a business and assessing its foundations.
(08:49) Encouragement of innovation and permission to fail within legal operations.
(10:43) The impact of AI and technology on legal processes and time-saving.
(12:17) Focusing on quick wins and leveraging existing tech stacks.
(15:39) The importance of managing relationships and understanding GC's objectives.
(19:16) Leading people through change and optimizing processes.
(21:06) Developing strategic thinking within legal teams and balancing tactical work.
(23:28) The struggle with knowing when to pivot and adapt strategies.
Resources Mentioned:
Mary Beth Blair - https://www.linkedin.com/in/mary-beth-blair-99268516/
Coursera - https://www.linkedin.com/company/coursera/
Corporate Legal Operations Consortium (CLOC) - https://cloc.org
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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This week, Sagi Eliyahu welcomes Dr. Ron Glickman, Author of “Lead for a Change” and Adjunct Professor at Cal State in Los Angeles. Dr. Glickman discusses his extensive experience in IT, the importance of understanding change dynamics, and provides insights from his book “Lead for a Change.”
Key Takeaways:
(01:00) The importance of being effective rather than just being right.
(05:51) Starting with retail operations and transitioning to IT leadership roles.
(10:42) Overview of the book “Lead for a Change,” which offers practical leadership lessons.
(15:33) The concept and inspiration behind the title “Lead for a Change.”
(20:24) The significance of aligning change initiatives with customer centricity and clear vision.
(25:15) The necessity of setting clear expectations and understanding different roles in change management.
(30:06) Techniques for managing and leading through transformational changes while balancing strategy and comfort levels.
(34:57) Reflections on effective leadership and the importance of continuous learning.
Resources Mentioned:
Dr. Ron Glickman - https://www.linkedin.com/in/ronglickman/
Cal State - https://www.linkedin.com/school/california-state-university-los-angeles/
“Lead for a Change” by Dr. Ron Glickman - https://www.amazon.com/Lead-Change-Strategies-Expectations-Breakthroughs/dp/1632996391
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Sagi Eliyahu welcomes Nathan Haydn-Myer, Senior Director and Chief Procurement Officer at VSP Vision. Nathan discusses his journey into procurement, the importance of adding value and the impact of AI on procurement.
Key Takeaways:
(01:02) Accidental entry into procurement from marketing.
(03:07) Strategic shift in VSP’s procurement.
(09:10) Importance of research in understanding stakeholders.
(10:16) Achieving small wins with pro- and anti-procurement groups.
(12:17) Aligning procurement activities with business needs.
(18:04) AI’s impact on automating routine tasks.
(19:00) Identifying and focusing on value-add tasks.
(24:05) Adapting procurement strategy based on company size.
(26:00) Leadership through asking questions to foster critical thinking.
Resources Mentioned:
Nathan Haydn-Myer - https://www.linkedin.com/in/nathanhm/
VSP Vision | LinkedIn - https://www.linkedin.com/company/vsp-vision/
VSP Vision | Website - https://www.vsp.com/
CEB Business Alignment Survey - https://www.gartner.com/
Lean Six Sigma - https://www.sixsigmaonline.org/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
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This week, Sagi Eliyahu welcomes Akshay Verma, Chief Operating Officer of SpotDraft. Akshay shares his journey from Head of Legal Operations at Coinbase to COO, discussing his career transitions, the impact of AI in legal tech, and the importance of scarcity in driving value.
Key Takeaways:
(02:36) Career evolution credited to seizing opportunities.
(05:42) Transformation from manual to digital processes in law.
(07:17) Impact of AI tools on contract review speed.
(12:10) Proliferation of legal technology and its benefits.
(18:46) Importance of balancing technology and human judgment in legal work.
(24:32) Increased intensity and demands of the current role at SpotDraft.
(28:10) Belief in the value of scarcity and discipline in driving business success.
Resources Mentioned:
Akshay Verma - https://www.linkedin.com/in/akshay-verma-esq/
SpotDraft - https://www.linkedin.com/company/spotdraft/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
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On this week’s episode, host Sagi Eliyahu welcomes Michael Van Keulen, Chief Procurement Officer of Coupa Software. Michael discusses the transformative power of technology in procurement and how it can drive efficiency and innovation.
Key Takeaways:
(1:05) Leveraging automation can significantly increase procurement efficiency.
(3:45) Data analytics are critical in making smarter procurement decisions.
(7:20) Building resilient supply chains helps withstand disruptions.
(11:30) Enhancing supplier relationships through innovative technologies.
(15:10) Strategic procurement is vital for driving business value.
(18:40) Advanced technologies empower procurement teams to achieve more.
(22:05) Sustainable procurement practices impact overall business strategy.
Resources Mentioned:
Michael Van Keulen - https://www.linkedin.com/in/michaelvankeulen/
Coupa Software | LinkedIn - https://www.linkedin.com/company/coupa-software/
Coupa Software | Website - https://www.coupa.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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This week, Sagi Eliyahu welcomes Joaquin Rivamonte, Director of Procurement at AlphaSense. Joaquin shares his insights on procurement strategies and operational processes, discussing the importance of scalable processes, effective planning and the need to build trust through actionable support. He emphasizes the value of listening tours and understanding key stakeholders within an organization.
Key Takeaways:
(02:30) Joaquin’s background in procurement and key influences.
(05:00) The differences in operational focus between large and small companies.
(07:50) Scalable processes are vital for rapid growth.
(09:30) Procurement success is highly dependent on proper planning.
(12:45) Listening tours play a significant role in new companies.
(15:20) Identifying and engaging with key stakeholders is crucial.
(18:00) Collaboration and communication are necessary components in building trust.
Resources Mentioned:
Joaquin Rivamonte - https://www.linkedin.com/in/joaquin-rivamonte-21384/
AlphaSense | LinkedIn - https://www.linkedin.com/company/alphasense/
AlphaSense | Website - https://www.alpha-sense.com/
Microsoft - https://www.microsoft.com/en-ph
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
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In this week’s episode, Sagi Eliyahu welcomes James Meads, Founder of Procurement Software. James shares insights on the evolution of procurement technology, the challenges of bureaucracy and the future of AI in procurement.
Key Takeaways:
(03:10) The evolution of procurement tech: from email and Excel to advanced tools.
(03:49) Increased focus on sustainability and compliance over the years.
(04:54) Challenges of bureaucracy in procurement and its impact on efficiency.
(06:10) Effective use of AI and automation to streamline procurement processes.
(07:38) Balancing necessary compliance with operational efficiency.
(11:10) The future of procurement: integrating AI and automation effectively.
(12:20) The impact of tech on recruitment and retention in procurement roles.
(13:45) Addressing the gap between necessary processes and overcomplication.
(17:02) The importance of eliminating unnecessary administrative tasks.
(18:30) Simplifying processes to enhance team productivity.
(19:54) Addressing budget concerns and optimizing resource allocation.
Resources mentioned:
James Meads - https://www.linkedin.com/in/james-meads/?originalSubdomain=uk
Procurement Software | LinkedIn - https://www.linkedin.com/company/procsoft/
Procurement Software - https://procurementsoftware.site/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
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On this week’s episode, host Sagi Eliyahu welcomes Shanti Ariker, Chief Legal Officer of JFrog. Shanti discusses the evolution of legal departments, the impact of AI on legal work and the importance of breaking down silos within organizations.
Key Takeaways:
(03:47) The evolution of legal departments over the years.
(06:00) Aligning legal work with company objectives.
(08:08) Balancing in-house and outsourced legal work.
(09:27) The impact of remote work, financial slowdowns and AI.
(12:08) AI limitations due to regulatory requirements.
(14:51) Involving the team in change management.
(17:10) Legal’s role in breaking down departmental silos.
(23:43) Involving legal early in project planning.
(27:07) Listening and using crises for positive change.
Resources Mentioned:
Shanti Ariker - https://www.linkedin.com/in/shanti-ariker/
JFrog - https://jfrog.com/platform/schedule-a-demo/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this episode, Sagi Eliyahu is joined by Daniel Barnes, Founder and Host of World of Procurement and Community Manager of Gatekeeper, to discuss the transformative role of technology in procurement. Daniel shares his journey from studying law to becoming a procurement influencer and content creator. He emphasizes the importance of embracing digital tools to innovate and improve procurement processes.
Key Takeaways:
(03:01) The potential for creativity and innovation in procurement processes.
(04:10) The stagnant nature of procurement and the transformative potential of technology.
(05:06) The broader impacts of procurement and operational improvements on lives.
(06:35) Importance of initial interactions in consulting to understand client needs.
(08:18) Listening and understanding client pain points before proposing solutions.
(09:28) The necessity of being open to restructuring projects to improve outcomes.
(10:57) The importance of clear communication and ongoing dialogue within organizations.
(11:31) The role of influencers within organizations to drive change.
(14:11) The importance of continuous improvement and reassessment of processes.
(15:38) Proactive influence in one's field to effectively manage change.
(17:57) Taking risks with new ideas and processes for career advancement.
(20:36) The future of procurement with reduced traditional roles due to tech.
(22:07) The shift towards minimal procurement teams supported by tech.
(23:09) Potential for AI to automate routine procurement tasks like contracts.
(28:19) Unconventional career advice about focusing on impactful work.
Resources Mentioned:
Daniel Barnes - https://www.linkedin.com/in/danielbarnesgsd/?originalSubdomain=uk
World of Procurement - https://www.linkedin.com/company/worldofprocurement/
Gatekeeper - https://www.linkedin.com/company/gatekeeper-vclm/
World of Procurement YouTube Channel - https://www.youtube.com/@WorldofProcurement
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Sagi Eliyahu welcomes Cherie Chelst, Senior Director of Procurement of Broadridge. Cherie talks about the evolution of procurement from tactical to strategic and the importance of being an authentic and inclusive leader.
Key Takeaways:
(1:00) Procurement allows for a broad range of skills, from creativity to data analysis.
(5:30) COVID clarified the importance of flexible procurement strategies that can adapt to market disruptions.
(9:55) To drive procurement centralization, gather data, build a strong business case and secure executive buy-in.
(13:00) Technology alone can’t solve problems; you must first understand requirements, processes and user needs.
(15:45) For compliance, make the desired action the easiest path for users to take.
(20:56) Authenticity and inclusivity are vital for effective leadership.
(21:25) Proactively communicate career aspirations rather than relying on work alone.
Resources Mentioned:
Cherie Chelst - https://www.linkedin.com/in/cherie-chelst-11537143/
Broadridge - https://www.broadridge.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
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On this week’s episode, Sagi Eliyahu is joined by Jason Winmill, Chair of Buying Legal Council and Managing Partner of Argopoint, to discuss the transformative power of aligning legal operations with business strategies and the significance of innovation in legal procurement.
Key Takeaways:
(03:40) Aligning legal operations with business strategies.
(06:17) Recombination as a fundamental concept in innovation.
(10:16) Collaboration versus isolation in competitive business environments.
(13:15) Initiating small collaborative projects between legal and procurement.
(16:43) Overcoming change resistance in legal departments.
(17:30) Cost management through alternative fee arrangements.
(18:14) Long-term learning commitments in legal departments.
(19:06) Adaptive changes in procurement due to global disruptions.
(20:09) Potential impact of AI on legal departments.
(22:17) Viewing businesses as adaptive organisms in ecosystems.
(25:14) The importance of networking and information gathering.
(26:12) The crucial role of delivering value for departmental survival.
(27:08) The impact of consistent presence on professional success.
Resources Mentioned:
Jason Winmill - https://www.linkedin.com/in/jason-winmill/
Buying Legal Council - https://www.buyinglegal.com/
Argopoint LLC - https://www.argopoint.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
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On this week’s episode, host Sagi Eliyahu welcomes Joël Collin-Demers, Consulting Principal of Pure Procurement.
Joël discusses strategies for embracing digital transformation in procurement operations. He emphasizes extracting institutional knowledge from experienced employees before they retire, automating processes through technology and fostering a culture of continuous learning within teams.
Key Takeaways:
(03:23) Businesses are demanding more from procurement, including risk mitigation, innovation, diversity and sustainability objectives.
(07:30) Implementing continuous improvement and learning mindsets takes 5-10 years for enterprises.
(10:40) Break transformation into manageable pieces by listing objectives, required capabilities and assigning ownership to team members for capability development.
(13:00) Democratize improvement by enabling employees to optimize processes, brainstorm solutions and incorporate technology recommendations.
(17:47) Demographic shifts and shrinking workforces make technology imperative for automating routine tasks and elevating employees to strategic roles.
(21:34) Preserving integrity by staying true to values and principles should be the top priority, even if it risks losing contracts.
(21:58) Continual learning through reading, meeting new people and exploring new experiences is vital to avoid career stagnation.
Resources Mentioned:
Joël Collin-Demers -
https://www.linkedin.com/in/joelcollindemers/
Pure Procurement | LinkedIn -
https://www.linkedin.com/company/pureprocurement/
Pure Procurement | Website -
https://newsletter.pureprocurement.ca/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
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On this week’s episode, host Seth Colaner welcomes Nicole Tineo, Legal Technology Advisory Services Manager US of Quinn Emanuel Urquhart & Sullivan, LLP. Nicole talks about how automation in the legal industry has evolved from the early days of using custom code and basic platforms like SharePoint to today's no-code tools that make automation more accessible.
Key Takeaways:
(02:23) The process of requirements gathering and understanding workflow logic remains unchanged; what’s new is the tools and technology.
(03:11) New low-code tools make automation more accessible without coding skills.
(07:37) Jobs change but they don't disappear; people can grow into new, more strategic roles.
(09:38) AI lacks human creativity; it augments but doesn't replace roles.
(13:24) Overcoming resistance to change with empathy, patience and understanding.
(18:45) Ask questions even if you know the answer.
Resources Mentioned:
Nicole Tineo - https://www.linkedin.com/in/nicole-tineo-ceds-rca-55936a101/
Quinn Emanuel Urquhart & Sullivan, LLP - https://www.linkedin.com/company/quinn-emanuel/
Quinn Emanuel Homepage - https://www.quinnemanuel.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Sarah Barnes-Humphrey, Founder and Host of Let’s Talk Supply Chain. Sarah discusses strategies for leading supply chain teams through disruption and implementing new technologies.
Key Takeaways:
(07:04) Supply chain leaders balance innovation with limited time and budgets.
(10:15) Leaders collaborate across organizations to understand supply chain impact.
(12:12) Supply chain professionals feel overwhelmed by the pace of change.
(13:33) Effective communication bridges supply chain jargon gaps.
(16:15) Younger workers provide reverse mentoring on new tech.
(18:12) Diverse perspectives spark innovation and drive results.
(20:08) Moving outside your comfort zone builds confidence.
Resources Mentioned:
Sarah Barnes-Humphrey - https://www.linkedin.com/in/sarahbarneshumphrey/
Let's Talk Supply Chain - http://letstalksupplychain.com
Blended - http://blendedpledge.org
Women in Supply Chain - https://letstalksupplychain.com/women-in-supply-chain/
Secret Society of Supply Chain - https://secretsocietyofsupplychain.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Dr. Muddassir Ahmed, Founder and CEO of SCMDOJO. Dr. Muddassir discusses his experience with supply chain collaboration and visibility.
Key Takeaways:
02:03) People must align on how to help each other before agreeing on goals.
(04:32) Visibility into suppliers’ operations is key for good customer service.
(05:09) Lack of supply chain visibility causes customers to get upset and leave.
(06:45) Advanced supply chain integration enables visibility into suppliers.
(09:55) Change management frameworks help drive supplier adoption.
(13:37) Pitch benefits like reduced work to convince suppliers to adopt tech.
(15:39) Go in with empathy to understand suppliers’ processes before judging.
Resources Mentioned:
Dr. Muddassir Ahmed - https://www.linkedin.com/in/muddassirism/?originalSubdomain=uk
SCMDOJO - https://www.scmdojo.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Elizabeth Rancourt-Smith, Director of Legal Operations at Tilson. Elizabeth talks about how her winding career path gave her a broad skillset to excel in legal ops.
Key Takeaways:
(03:43) Worked way up at Starbucks from barista to store manager.
(05:33) Taught dance classes throughout early career.
(07:13) Went back to school to become a paralegal.
(12:05) First legal ops role grew out of a paralegal position at Tilson.
(18:30) Millennials gained tech skills on the fly.
(23:24) Supportive mentors helped guide her journey.
Resources mentioned:
Elizabeth Rancourt-Smith - https://www.linkedin.com/in/elizabeth-rancourt-smith/
Tilson - https://tilsontech.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Sagi Eliyahu welcomes Lutz Schirrmeister, Source-to-Pay Innovations and Offerings Leader (IBM Procurement BPO) of IBM.
Lutz discusses major trends in procurement, such as the industry's rapid changes in recent years, the growing strategic value of procurement and the importance of upskilling professionals and adopting new technologies.
Key Takeaways:
(03:17) Procurement has gone through major changes in the past two to three years, with many new startups entering the industry.
(06:24) Beyond just cutting costs, procurement now has strategic value in influencing business areas.
(08:11) The pandemic rapidly changed procurement by making companies depend on it for success.
(13:22) IBM helps other companies transform procurement through consult-to-operate services.
(15:34) Companies want to connect procurement and supply chain as one function.
(16:45) Technology like AI can enhance the procurement journey.
(17:00) Upskilling procurement professionals is key for the future.
Resources Mentioned:
Lutz Schirrmeister - https://www.linkedin.com/in/lutz-schirrmeister-20aa6a3a/
IBM - https://www.ibm.com/us-en
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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