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I recently had the privilege of joining Gideon Ruhara on the Kesho Insights Podcast, where we explored some of the most transformative aspects of digital transformation in Kenya Africa.
From mobile technology and AI to overcoming barriers to digital transformation, we had an in-depth discussion on the opportunities and challenges shaping the continent’s digital future.🎯 Key Topics Discussed[0:00] Why digital transformation is no longer optional for African businesses: We kicked off by looking at the urgency for businesses to embrace digital tools to remain competitive globally.
[3:57] The evolution of Kenya’s digital landscape over 20 years: I reflected on how Dotsavvy grew alongside the digital revolution, from the early days of the internet to the current dominance of social media and mobile technologies.
[6:25] Digital in unexpected industries like construction: WhatsApp and mobile devices are revolutionizing even traditional sectors by streamlining processes and improving communication.
[12:37] Why low labor costs hinder automation in Africa: We discussed how the affordability of labor sometimes creates resistance to adopting digital systems, despite the opportunities for efficiency and cost savings.
[16:01] Mobile technology as Africa’s game-changer:Affordable smartphones, financing options, and increasing connectivity are enabling digital inclusion, even for underserved populations.
[19:40] The untapped potential of AI in Africa: Imagine AI tools tailored for local languages and contexts, bridging barriers in education, commerce, and agriculture. The possibilities are immense.
[21:59] My journey as a content creator: I shared insights on staying consistent, balancing personal branding with corporate goals, and building a niche as a technology and digital marketing thought leader.
[26:31] The rise of short-form video content: If I were starting today, I’d focus on short-form video platforms like TikTok and YouTube Shorts, leveraging AI to enhance production.
[29:47] Repurposing content to reach diverse audiences: I explained how I turn podcasts into blog posts, YouTube videos, newsletters, and even social media snippets to maximize reach and engagement.🎯 Takeaways
1. Digital transformation is essential for businesses: It’s about rethinking how processes work and leveraging technology to improve outcomes.
2. AI will be transformative for underserved populations: Tools tailored for local languages and contexts could bridge gaps in access and efficiency.
3. Content creation is a journey of consistency and passion: By staying curious and committed, I’ve built a platform that opens doors to new opportunities.
4. Personal branding amplifies corporate messaging: People connect with individuals, making personal branding a powerful tool for business growth.#Kenya #Africa #DigitalTransformation #Content #DigitalContent #ContentCreation #Influencers #PersonalBranding #KeshoInsights #Podcast #SmallBusiness #SME #Business #AI #ArtificialIntelligence #Technology #DigitalMarketing #Marketing #SocialMedia
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I’m excited to share highlights from the panel discussion I moderated on the 12th November 2024 at the launch of Adili Group’s Cyber Training Arena, Africa’s first and only advanced cybersecurity training facility. This discussion brought together experts from key sectors to explore the challenges and advancements shaping cybersecurity in Africa.
Our Expert Panel Included:
Rosa Nduati-Mutero (ALN Kenya): She shared her expertise on how governance and regulatory frameworks are critical for cybersecurity.
Ofir Hason (CyberGym): With extensive experience in cybersecurity, Ofir discussed the threats facing Africa’s critical infrastructure.
Esther Masese Waititu (Safaricom): Esther provided insights into balancing innovative digital finance solutions with strong security measures.
Njeri Jomo (Jubilee Health Insurance): Njeri emphasized the need for cybersecurity to protect sensitive health data.
Joylynn Kirui (Microsoft): Joylynn explained the role of DevSecOps in embedding security into cloud-based development workflows.
Discussion Highlights:
1. Global Cyber Threats & Africa’s Landscape: We looked at the global rise in cybercrime and its significant impact on Africa’s finance, healthcare, and critical services.
2. AI’s Dual Impact on Cybersecurity: AI is transforming cybersecurity by enabling both attackers and defenders to enhance their capabilities.
3. Supporting Cybersecurity for SMEs: Practical ways for small businesses to address cybersecurity, despite limited resources, were also discussed.
Key Takeaways:
1. People, Platforms, and Processes are essential for effective cybersecurity.
2. AI’s Dual Role: AI is an asset and a challenge in cybersecurity.
3. Building Cyber Resilience: Collaboration with regulators, tech providers, and business leaders is key.
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Last week, I had the pleasure of moderating a panel discussion at the highly anticipated launch of the Samsung Galaxy S24 FE at the new Samsung brand shop in Shujaah Mall, Nairobi.
It was an insightful conversation with George Kebaso, Head of Product Marketing and Mobile Experience, and Evelyn Munene, Product & Marketing Lead at Samsung.
Together, we explored how this new device is set to redefine the mobile experience in Kenya and East Africa, blending premium features with affordability.
Highlights from the Discussion:
Vibrant Mobile Landscape in East Africa: George kicked things off by discussing the dynamic and ever-evolving mobile market in Kenya and East Africa. He highlighted Samsung’s unique position, offering a range of devices from entry-level to flagship, and explained how the Galaxy S24 FE introduces a new category: the “premium entry” smartphone. At a price under 100,000 KES, it combines affordability with flagship-like features. AI-Powered Capabilities: We explored the role of AI in transforming the user experience. George emphasized Samsung’s pioneering efforts in AI, with features like Circle to Search and AI Translate that are making everyday tasks simpler and more efficient. These features, previously available only in high-end models, are now accessible in the Galaxy S24 FE, driving consumer interest. Significant Upgrades from the S23 FE: Evelyn walked us through the upgrades from the previous S23 FE model. The new S24 FE boasts a more powerful processor, extended battery life, a larger display, and cutting-edge AI functionalities like Nightography for low-light photography and on-device document summarization. Enhanced User Experience: Evelyn emphasized how the S24 FE provides an intuitive and seamless user experience, perfect for both content creators and productivity-focused individuals. The integration of AI features ensures smoother, smarter, and more enjoyable interactions with the device. Impressive Market Growth: George shared insights into the success of the S-series, noting that sales of the S24 series have nearly doubled compared to its predecessor. The Kenyan and East African market’s appetite for premium yet affordable smartphones continues to grow, and Samsung is well-positioned to meet this demand. Flexible Financing Options: Affordability is a key focus for Samsung. Evelyn and George discussed partnerships with NCBA Loop, BuySimu, and Watu, offering consumers the option to pay a 20% deposit and finance the remaining balance over 6 to 12 months. This makes the Galaxy S24 FE accessible to a wider audience, ensuring more people can experience its advanced features. Integration into the Samsung Ecosystem: The S24 FE fits seamlessly into Samsung’s ecosystem, connecting effortlessly with wearables, smart appliances, and more. Evelyn highlighted how this integration enhances everyday life, from managing home devices to tracking health metrics through Samsung’s smartwatches. Sustainability Initiatives: Sustainability remains a top priority for Samsung. George elaborated on efforts like using recycled materials in packaging, offering vegan leather phone cases made from fruit pulp, and reducing e-waste by excluding chargers from packaging. These eco-friendly measures are part of Samsung’s ongoing commitment to protecting the environment. Future Trends in Mobile Technology: Evelyn wrapped up the discussion by predicting future trends, including the further integration of AI, advancements in device design, and a more interconnected tech ecosystem. She hinted at exciting innovations on the horizon, like smart glasses and even more seamless digital experiences.Availability & Next Steps.
The Samsung Galaxy S24 FE is now available for purchase at Samsung brand shops and authorized retailers across Kenya. It has a starting price of KES 85,999 and flexible financing options, meaning that it delivers exceptional value for money.
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On the 2nd of October 2024, I had the pleasure of moderating a panel discussion at the Riana Group’s CX Executives Breakfast Forum at the Gem Forest Hotel in Nairobi. The session brought together experts from various industries, including healthcare, real estate, finance, and government, to explore the evolving role of Customer Experience (CX) in today’s digital age and most specifically in the context of Kenya and East Africa. Our conversation delved deep into how digital tools are transforming service delivery, enhancing customer retention, and unlocking new growth opportunities across different sectors.
Key Takeaways.
Data-Driven Decision Making: As CX increasingly becomes a differentiator, leveraging customer insights is crucial for improving customer satisfaction and driving revenue growth. Joseph Njoroge from Stima Sacco shared that their reliance on data has been pivotal in tailoring products and enhancing member satisfaction. Stima Sacco’s real-time feedback mechanisms enable them to make swift adjustments, staying ahead in the competitive financial services sector.
CX in Healthcare: James Muiruri of Lifecare Hospitals emphasized the challenges healthcare institutions face in adopting CX strategies, particularly due to data silos and cultural resistance among professionals. However, digital transformation is beginning to make a significant impact by improving patient communication and streamlining processes. Monica Kiarie of Aga Khan University Hospital echoed similar sentiments, highlighting innovations like telemedicine and home-delivered services, which are changing how healthcare is delivered.
CX in Real Estate: Vidiana Wambugu from Acorn Holdings explained how digital innovation has helped her organization tailor customer experiences for their Qwetu and Qejani student housing projects. From virtual tours to flexible payment options, they have created frictionless experiences that meet the evolving needs of their young customer base, largely composed of Gen Z.
CX in Government Services: Bernard Otiego from the Business Registration Service (BRS) spoke about the technological advancements they’ve implemented, such as queue management systems and call centers. He noted that customer experience has now become integral to their strategy, significantly improving public perception and service delivery.
Conclusion.
The CX Executives Breakfast Forum highlighted the transformative power of CX strategies across sectors, driven by digital technologies. As AI, telemedicine, and other innovations reshape customer interactions, organizations must remain focused on creating seamless, yet human-centered experiences. I left the event with three important themes in mind: the importance of people, platforms, and processes in delivering excellent customer experiences.
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In this episode of Pure Digital Passion, originally aired on BBC’s Business Daily on Monday the 30th September 2024 hosted by Gareth Mitchell, we explore the game-changing technology of 6G—set to revolutionize the way we connect, work, and live by the 2030s. The episode features insights from experts and business leaders across the globe, including myself, Moses Kemibaro, providing a detailed look at what 6G means for Kenya and Africa, as well as the rest of the world.
The discussion kicks off with Ashish Malhotra, Managing Director of Airtel Kenya, who sheds light on the current 5G rollout challenges across Africa, including high costs of infrastructure and limited adoption due to expensive devices. He provides a forward-looking view on how 6G could dramatically improve user experience by reducing latency and enhancing real-time applications such as virtual meetings, holographic communications, and even remote surgeries.
We also hear from Professor Sana Salous, Chair of Communications Engineering at Durham University, who explains the technical aspects of 6G. She emphasizes how 6G’s unique combination of terrestrial and non-terrestrial (satellite) networks will finally close the digital divide by delivering coverage to even the most remote areas. Her insights on low Earth orbit satellites’ role in 6G highlight how this technology will overcome the limitations of traditional cell towers, especially in underserved regions.
From a global business perspective, Pekka Rantala, head of the 6G Bridge Program at Business Finland, discusses the significant investments being made in 6G research, including Finland’s 250 million euro project aimed at defining 6G standards. Rantala believes 6G will be crucial for improving productivity, sustainability, and enabling new business models, especially in sectors like manufacturing, where zero-defect processes and waste minimization will benefit from advanced connectivity.
As I share in the interview, Africa’s journey with 5G is still in its early stages, and many regions are yet to fully utilize 4G. However, 6G could be a game-changer for industries like telemedicine, where real-time, high-speed connections could enable African doctors to perform surgeries remotely for international patients, leveraging Africa’s competitive labor costs. I also explore how improved connectivity through 6G will make African businesses more competitive in global markets, allowing sectors like customer service, remote work, and cloud-based platforms to flourish without the limitations of today’s latency issues.
The episode concludes with a real-life case study from Ian Ngatia Njoroge, General Manager of Sasa Doctor, a telemedicine service in Kenya. Ian takes us behind the scenes to showcase how technology is transforming healthcare delivery in Kenya through virtual consultations. With 5G already enabling better patient-doctor interactions, Ian imagines how 6G’s superior connectivity could further revolutionize telemedicine, improving clarity and reducing delays in diagnosis and treatment.
Overall, this episode is a deep dive into the future of connectivity and how 6G will transform industries, bridge global digital divides, and potentially reshape how businesses operate. Whether you’re a tech enthusiast, business leader, or simply curious about the future of the internet, this episode offers a comprehensive look at what the 6G revolution could mean for you and the world.
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In this episode of Pure Digital Passion, I spoke with Ranaf Makhani, founder and CEO of RIANA Group, about how his company is transforming customer experience (CX) through innovative technology solutions in Kenya and beyond.
The discussion covers Ranaf’s journey from growing up in Arusha, Tanzania, to founding RIANA Group in 2014. The podcast dives into the company’s key offerings, including queue management, visitor management, and electronic security systems, all designed to enhance customer experience across various sectors.
A key topic of conversation is RIANA Group’s upcoming Customer Experience Executives Forum on October 2nd, 2024. This event will bring together CX leaders to explore how businesses can leverage technology to improve customer satisfaction, retention, and business performance.
Throughout the podcast, Ranaf shares insights into how his company’s tailored solutions have addressed real-world business challenges in sectors such as healthcare, banking, and hospitality. He also reflects on the importance of gathering customer feedback to continuously refine and improve services. Ranaf touches on how COVID-19 accelerated digital transformation and the adoption of AI-driven technologies within RIANA Group’s solutions, making customer experiences more seamless.
Finally, the conversation wraps up with advice for entrepreneurs, focusing on solving real problems and using technology to drive growth.
Key Highlights:
Ranaf’s journey from Tanzania to founding RIANA Group Key innovations in queue management, visitor management, and electronic security The role of customer feedback in improving CX RIANA Group’s approach to personalized, tech-driven solutions Insights into the upcoming Customer Experience Executives Forum The impact of COVID-19 on digital transformation in customer experience Ranaf’s vision for the future of customer experience in Africa Advice for entrepreneurs looking to break into technology businessesDon’t miss this deep dive into customer experience technology! Subscribe to Pure Digital Passion for more engaging discussions with technology leaders.
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Join us for an insightful discussion with Lucas John Omollo, Chief Manager of ICT & Smart City Solutions at Konza Technopolis, as we explore the remarkable progress Konza has made in becoming a global smart city. 🌍
In this episode of the Pure Digital Passion Podcast, we cover:
Konza’s achievements in ICT and smart city infrastructure The National Data Center and smart traffic systems Plans for the Kenyan Advanced Institute of Science and Technology (KAIST) The future of Kenya’s digital economy and job creation The role of the creative economy with the upcoming Digital Media City The 41st IASP World Conference, hosted in Nairobi from September 24th to 27th, 2024📅 Register for the IASP World Conference: https://www.iaspworldconference.com/register/
✈️ Kenya Airways Special Offer: Get 15% off international flights and 7% off domestic flights with promo code KONZA24. Book via the Kenya Airways website or mobile app: https://www.kenya-airways.com/en/promotions/41st-iasp-world-conference/
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Earlier this week, while attending the ITW Africa Conference at the Radisson Blu Hotel in Nairobi, I had an unexpected reunion with an old friend and internet pioneer, Brian Longwe. It had been almost a decade since I last saw him, and what started as a chance encounter turned into an impromptu podcast session for Pure Digital Passion.
Brian, who is currently the CEO & Co-Founder at Converged Technology Networks, an ISP in Malawi, has been one of Africa’s most influential figures in the broadband and internet space. Over the past 30 years, he has spearheaded internet projects across more than 20 African countries.
A Humble Beginning in Nairobi
Born and raised in Nairobi, Brian had to drop out of St. Mary’s School when his family fell on hard times. Refusing to be idle, he began selling second-hand shirts in downtown Nairobi. Soon after, he found himself reselling surplus grapes imported from Tanzania, canvassing Nairobi’s upscale neighborhoods. One day, fate intervened when he knocked on the door of a family friend, who introduced him to the world of technology by teaching him how to type on a Toshiba laptop. From there, Brian’s fascination with technology blossomed, and he quickly went from selling clothes to learning computer skills that would set the stage for his career.
From Grapes to ISP Pioneering
In the early 90s, Brian’s foray into technology led him to his first tech job at Form-Net, where he became an installer of email systems. Not content with just installations, he started selling and fixing tech solutions, and soon his success drew the attention of Form-Net’s leadership. By 1996, Brian had risen to the role of technical manager, playing a pivotal role in bringing internet connectivity into Kenya.
By 1999, Brian co-founded ISP Kenya alongside some of Kenya’s leading internet visionaries. The company quickly established itself as one of the top ISPs for corporate clients, culminating in its acquisition by Wananchi Online, which helped form the Wananchi Group of Companies. Although Brian reflects on declining equity in the company as one of his biggest regrets, his influence in the region’s internet space remained undeniable.
Venturing into New Markets
After leaving ISP Kenya, Brian explored various entrepreneurial ventures, including IP telephony and forensics technology. His vast experience eventually led him to assist in setting up mobile money services in several African countries. In 2010, he became the Group CTO of MobiCash, overseeing the rollout of mobile money platforms in seven countries, a challenging but rewarding endeavor.
In recent years, Brian’s work in Africa has taken him to some of the continent’s most underserved regions. His experience establishing ISPs in Kenya, Uganda, and Malawi has given him a unique perspective on how technology can transform lives. In one of his most impactful projects, he helped set up internet-enabled containers in rural Uganda, offering young people microwork opportunities through partnerships with Silicon Valley firms like Samasource.
A Full Circle in Malawi
Today, Brian continues his work as an ISP pioneer in Malawi, one of the poorest countries in the world. Despite the challenges, he remains committed to connecting the unconnected, building infrastructure that delivers high-quality internet to underserved areas. His story is one of perseverance and vision, proving that no matter where you start, the determination to succeed can lead to extraordinary results.
As we wrapped up our conversation, Brian shared his thoughts on the future of Africa’s digital infrastructure. He believes that Africa is poised to be the next big thing in tech, with its youthful population and untapped potential. However, for the continent to truly flourish, it must cultivate its human resources by nurturing skilled, educated, and talented individuals.
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In our latest episode of the Pure Digital Passion podcast, I had the pleasure of hosting two industry leaders: Mary Muthoni, Partner Manager at Zoho in Kenya, and Pavan Verma, CEO of Redian Software. Together, we delved into the exciting landscape of digital transformation in Kenya and Africa, specifically how Zoho and Redian Software are empowering businesses with customer-centric solutions.
The conversation flowed from the insights shared during a recent panel discussion on the BFSI sector that was jointly hosted by Zoho and Redian Software during the same week, but we expanded the focus to cover Zoho’s wider impact across different industries in Kenya and the East African region. Here’s a breakdown of what we discussed and the key takeaways from this enlightening session.
Zoho’s Approach to the Kenyan and African Market
Mary Muthoni provided an in-depth overview of Zoho’s journey in Kenya and Africa, explaining how the company’s focus on localization and affordability has made it a game-changer for businesses of all sizes. Zoho’s products are designed to be accessible, scalable, and tailored to the specific needs of African businesses. The pricing is localized in Kenyan shillings, making it more affordable than many other global platforms as well as being less prone to foreign currency exchange rate fluctuations.
One of the key highlights was how Zoho adapted to the challenges brought by the COVID-19 pandemic, which accelerated the need for digital tools as businesses shifted to remote work. Zoho introduced tools like Zoho Workplace, which became instrumental in helping Kenyan businesses maintain productivity during the lockdown.
Mary also shared that Zoho’s presence in Kenya has continued to grow, with the company setting up a local office and building strong partnerships with companies like Redian Software who also have a local office in Kenya to expand its footprint.
Redian Software’s Role in Driving Customer-Centric Solutions
Pavan Verma shared the inspiring journey of Redian Software, which began in 2011 and has since become a key player in implementing Zoho’s CRM and cloud-based solutions across Africa. What sets Redian apart is their ability to tailor Zoho’s powerful suite of tools to meet the unique needs of businesses in Kenya and Africa.
Pavan emphasized that Redian Software is focused on helping businesses, particularly in sectors like banking, financial services, and insurance (BFSI), leverage Zoho’s platforms to create seamless, customer-centric experiences. He discussed the importance of digital transformation in the African context and how Redian Software is enabling businesses to make this shift effectively.
From automating processes to integrating different systems, Redian Software ensures that companies can maximize Zoho’s potential, even building custom applications on Zoho’s Creator platform to meet specific business requirements.
Challenges and Opportunities in Digital Transformation
Both Mary and Pavan acknowledged that businesses in Kenya and the rest of Africa face significant challenges when adopting CRM and cloud solutions. These include concerns about data security, integration with existing systems, and the learning curve associated with new technologies. However, both Zoho and Redian Software are committed to addressing these challenges through robust support, localized pricing, and educating the market about the benefits of digital transformation.
Pavan shared a compelling case study of a client in Uganda, where Redian Software successfully migrated five different systems into one centralized Zoho platform, significantly improving operational efficiency and customer satisfaction. This is just one example of how Zoho and Redian are driving impactful change in the region.
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On August 14th, 2024, I moderated a panel at the Kenya Internet Summit and .KE Awards 2024 on Innovation and Entrepreneurship Best Practices for Kenya’s and Africa’s Digital Transformation. We had a productive discussion with Joel Karubiu, Njihia Mbugua, and Kenneth Njihia.
Government Process Automation: Lessons from Estonia and Kenya
Joel Karubiu shared insights on Estonia’s success in government automation, particularly its digital ID system, which underpins seamless access to services. This system has made Estonia a leader in e-governance. Joel noted that Kenya has made strides with initiatives like eCitizen but still needs improvements in service delivery.
He emphasized that building trust and better communication are essential for the success of such initiatives. The government needs to focus more on conveying the benefits of systems like the digital ID to the public to build confidence.
The Role of Solution Architects in Digital Transformation
Njihia Mbugua discussed how solution architects are vital in aligning business and technology interests within enterprises. He stressed that innovation should focus on addressing real problems rather than creating solutions in search of problems. Njihia also pointed out that integrating new technologies, such as AI and blockchain, can revolutionize industries like healthcare and agriculture by offering personalized medicine and enhanced food security.
He highlighted the importance of balancing these innovations with existing infrastructure, especially in sectors like banking, which still rely on legacy systems.
Leveraging AI for Business Efficiency
Kenneth Njihia explored how AI is transforming industries, especially in advertising. AI-generated visuals are becoming commonplace, helping companies save time and money. Kenneth also discussed how AI tools like ChatGPT are revolutionizing content creation and data analysis, enabling businesses to operate more efficiently.
While AI offers great potential, Kenneth emphasized that human creativity and local insights remain crucial in creating impactful marketing campaigns. AI’s role in improving customer service through chatbots was also highlighted.
Cybersecurity and Data Privacy in Kenya
Joel revisited cybersecurity, drawing from Estonia’s experience as the first country to be cyber-attacked in 2007. Estonia’s resilience is based on its digital ID system, which serves as a single source of truth for both government and private sector interactions.
He stressed the need for Kenya to prioritize cybersecurity and data privacy, urging individuals to take responsibility for safeguarding their personal information and calling for improved digital literacy to help citizens understand the value of their data.
Ethical Issues and Opportunities in Technology
Kenneth also addressed the ethical challenges in technology, such as the rise of gambling addiction among Kenyan youth. He shared how countries like Sweden use AI and digital IDs to control gambling activities, ensuring that individuals do not overspend. Kenneth called for similar innovations in Kenya to tackle these challenges while promoting the positive uses of technology, such as financial inclusion and online freelancing opportunities.
Conclusion: The Quiet Success of Kenyan Tech Startups
As the discussion wrapped up, I shared my observations on the quiet success of many Kenyan tech startups. Unlike the high-profile startups that often make headlines, companies like PesaPal and Turnkey Africa are quietly excelling in the B2B space by solving real problems and generating profits.
In conclusion, our discussion highlighted that digital transformation in Kenya and Africa is advancing steadily. To fully unlock its potential, we need to foster trust, improve digital literacy, and create an environment where innovation can thrive by solving real-world problems.
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In the latest episode of Pure Digital Passion, I had the pleasure of interviewing Steve Song, a telecommunications expert widely recognized for his detailed maps of Africa’s Internet infrastructure. Steve’s work has become essential for understanding the continent’s connectivity, but his contributions extend into policy advocacy, shared spectrum management, and efforts to expand affordable access.
From Canada to South Africa: A Transformative Journey
Steve’s journey began in the 1990s when he moved from Canada to South Africa after Nelson Mandela’s release. Working for Sangonet, one of the first non-profit Internet service providers in South Africa, Steve helped civil society organizations, including the ANC, connect with the world via email. This early experience showed him the power of digital technology to empower marginalized communities and sparked his passion for telecommunications policy.
The Birth of Africa’s Internet Maps
Steve’s famous maps, which visualize Africa’s undersea and terrestrial Internet infrastructure, began as a personal project in 2008. With new cables like Seacom and TEAMS being laid, Steve started sketching out maps to understand this new landscape. What began as a personal project soon became a public resource, widely used by policymakers, businesses, and the public to visualize Africa’s digital future. Despite modestly downplaying his design skills, Steve’s maps became an iconic reference at digital conferences across the continent.
Village Telco: Affordable Communication for Underserved Areas
Another significant chapter in Steve’s career was the founding of Village Telco, a social enterprise aimed at delivering affordable voice and Internet services using low-cost WiFi mesh networks. At a time when telecommunications regulations in South Africa were restrictive, Village Telco enabled communities to build their own networks. Although the project faced challenges with scalability, Steve described it as a valuable learning experience, emphasizing the importance of resilience in entrepreneurship.
Challenges in Policy and Regulation
Throughout our conversation, Steve discussed the challenges of pushing for more equitable access to communication infrastructure in Africa. Regulatory frameworks in many countries are still shaped by the legacy of state-owned telecommunications monopolies, which creates barriers for smaller operators. Steve advocates for regulations that actively support small operators, which he believes are key to extending connectivity to rural areas.
Shared Spectrum and TV White Spaces
Steve is also a strong proponent of shared spectrum management and TV White Spaces, which can help expand Internet access in underserved regions. Unlike traditional spectrum licenses, which grant exclusive rights to frequencies, shared spectrum approaches allow multiple operators to use the same frequencies, provided they don’t interfere with each other. Steve believes these strategies will be essential for unlocking affordable access in rural areas.
Looking Ahead: Community Networks and Collective Ownership
Steve sees community-driven initiatives and collective ownership models as crucial for filling the gaps left by private sector operators. Whether through cooperatives, municipalities, or community networks, these models not only provide access but also strengthen the social fabric of communities. We also discussed the potential of technologies like Starlink, which offer exciting possibilities but raise important questions about sustainability and local impact.
In closing, I want to thank Steve for sharing his wealth of knowledge and experience on Pure Digital Passion. His dedication to making communication infrastructure more accessible is truly inspiring.
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A week ago, I had the pleasure of diving into the exciting world of Samsung’s latest foldable smartphones with Anthony Hutia, Head of Mobile Experience at Samsung Electronics East Africa. We discussed the Galaxy Z Fold 6 and Galaxy Z Flip 6 which were launched the previous week during the Samsung Unpacked event and feature advanced AI features and also have flexible financing options for Kenyan consumers.
Samsung’s Latest Foldables.
We kicked off our discussion with an in-depth look at Samsung’s new Galaxy Z Fold 6 and Galaxy Z Flip 6. These devices are truly game-changers, offering unique foldable form factors that enhance multitasking capabilities and increase portability. The Galaxy Z Fold 6 boasts a large screen perfect for productivity and entertainment, while the Galaxy Z Flip 6’s compact design is ideal for those seeking style and functionality in a smaller package.
Anthony explained how the integration of Galaxy AI leverages the flexible form factor of these devices to deliver a new era of communication, productivity, and creativity. Features like Note Assist and the Google Gemini app provide users with seamless and enhanced mobile experiences, making these devices stand out in the market.
Financing Options & Pre-Order Incentives.
Understanding the financial challenges many face, Samsung has partnered with financial institutions in Kenya to offer flexible financing options. This enables customers to purchase these high-end devices with ease, spreading the investment over a period of time and making advanced technology accessible to a much broader audience.
For those eager to get their hands on the new devices, Samsung introduced attractive pre-order incentives. Customers who pre-order the Galaxy Z Fold 6 receive a slim S-Pen case, while those who opt for the Galaxy Z Flip 6 get a flip suite case set. These offers add significant value, making it an opportune time to upgrade to the latest foldables from Samsung.
Samsung East Africa’s Mobile Division Performance.
Anthony shared insights into Samsung’s recent performance in the mobile division in Kenya and East Africa, particularly the success of the Galaxy S24 series. The series has seen remarkable growth, driven by advanced AI capabilities and exceptional camera performance. The seamless integration with the Samsung Galaxy ecosystem further enhances the user experience.
Samsung’s wearables, including the new Galaxy Watch7 and Galaxy Watch Ultra, which were also launched during the latest Samsung Unpacked event offer intelligent health monitoring and personalized insights, catering to the growing demand for health and fitness tracking. These too will be available for purchase in Kenya and East Africa in the coming weeks.
Future Plans & Vision.
Looking ahead, Samsung is committed to continuing its innovation in mobile technology. Anthony discussed the company’s plans to tailor future products and services to meet the unique needs of the Kenyan and East African markets. The ongoing advancements in Generative AI and a focus on sustainability mean that Samsung will continue to deliver technology that enriches lives and drives progress.
Closing Remarks.
A big thank you to Anthony Hutia for sharing his insights and making this conversation so enriching. As smart technology unfolds and financial solutions become more flexible, it’s an exciting time for consumers in Kenya who can benefit from Samsung’s myriad offerings. Whether you’re looking to dive into the world of foldables or seeking flexible financing solutions, the future is in your hands, quite literally, with Samsung!
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In the latest episode of the Pure Digital Passion podcast I got to have an inspiring conversation with Kiiru Muhoya, the co-founder and CEO of Fingo. At just 27 years old, Kiiru is on a mission to transform the financial landscape for young Africans through Fingo, a fully digital bank, or ‘neobank’, tailored to their needs.
From Humble Beginnings To Visionary Fintech Leader
Kiiru recounted his educational journey, starting from his early years in Kenya, attending schools like Braeside and Brookhouse, to studying philosophy, politics, and economics at the University of Warwick in the UK which played a crucial role in shaping his aspirations.
His time at Warwick was transformative, providing him with a broader perspective on Africa and igniting his passion for entrepreneurship and innovation which led him to the fintech space. His drive to make a difference culminated in the founding of Fingo, a digital bank designed to empower Africa’s youth.
The Birth of Fingo
The idea for Fingo was born out of Kiiru and his co-founders’ desire to address the financial challenges faced by young people in Africa. They decided to bootstrap the startup, and their dedication paid off when Fingo was accepted into the highly regarded Y Combinator in 2021.
In our conversation, Kiiru shared the origin of the name “Fingo,” which stands for “finance on the go.” This name embodies their mission to provide fast-moving financial services that fit seamlessly into the lives of young Africans.
Strategic Partnerships & Innovative Features
A significant milestone in Fingo’s journey was the strategic partnership with Ecobank. This partnership has been instrumental in Fingo’s operations, enabling them to leverage Ecobank’s extensive network and resources. Fingo’s app stands out for its user-friendly features that resemble social media platforms, making financial management engaging and intuitive for users.
Fingo’s app incorporates social media-like features such as chat bubbles when sending money, making the experience feel personal and engaging. This design choice was inspired by successful global digital finance apps like Cash App and Monzo, aiming to make banking as intuitive as using a social media app.
Rapid Growth & Success
Fingo’s growth has been nothing short of remarkable. Just six months ago, they celebrated reaching 100,000 customers. Today, Fingo proudly serves 150,000 customers, a clear demonstration of their impactful strategies and the pressing need for their services. Kiiru attributes this rapid growth to a combination of innovative features, strategic partnerships, and a deep understanding of their target demographic — Africa’s youth.
Overcoming Challenges
Scaling a startup is never without its challenges. Kiiru candidly shared some of the obstacles they faced, from regulatory hurdles to technological issues. However, with a clear vision and a dedicated team, Fingo has managed to navigate these challenges effectively, continuing to grow and innovate.
Empowering Africa’s Youth
At the heart of Fingo’s mission is a commitment to cater to the financial needs of young Africans. Fingo’s services are designed to help users manage their finances better, create wealth, and secure their financial futures. With 70% of sub-Saharan Africa’s population under 35, Fingo is poised to make a significant impact.
Looking Ahead
Kiiru’s vision for Fingo is ambitious. Over the next 2 to 5 years, he plans to expand Fingo’s reach across not just Africa but globally with an ambitious and possibly audacious intention to bring their unique flavour of innovative financial solutions to more young people. Beyond professional success, Kiiru emphasizes the importance of balance, sharing how he unwinds by playing FIFA and ensuring he has time for personal pursuits.
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In this edition of the Pure Digital Passion podcast, I had the pleasure of having a quick catchup with Farouk Ramji, the CEO of Mawingu, Kenya’s largest ISP dedicated exclusively to rural and peri-urban markets.
Our last conversation was in October 2022, and since then, Mawingu has experienced remarkable growth and transformation. Here’s a summary of our discussion about Mawingu’s journey and future plans:
A New Home Base
One of the first things Farouk and I discussed was their brand new office at ABC Place in Westlands, Nairobi. This move marks a significant upgrade from their previous co-working space, reflecting the company’s growth and increased workforce.Following a Series B equity round of $9 million closed in January 2023, Mawingu has expanded to 28 counties, serving nearly 20,000 active subscribers with a dedicated team of 200 people.
Expanding Network and Reach
Farouk highlighted the aggressive network rollout in 2023, which saw Mawingu expanding from 11 to 28 counties. The challenge now lies in acquiring the necessary capacity to continue this growth, especially in areas like Mandera. Despite these hurdles, Mawingu remains focused on its mission to provide affordable internet access to underserved regions.
Strategic Positioning and Competition
Mawingu’s strategy has always been to target underserved markets, avoiding direct competition with major players. By employing versatile technology — wireless, fibre, and green-energy solutions — they can adapt to varying terrain and market conditions. This approach allows them to offer competitive pricing and high-quality service, differentiating themselves from both large mobile network operators and smaller unlicensed resellers.
Fibre Technology and Future Plans
The transition to fibre technology is a key part of Mawingu’s strategy. In markets like Nyeri, they have already deployed extensive fibre networks, offering superior quality and reliability compared to wireless solutions. By the end of 2024, they aim for 8% of their subscriber base to be on fibre, with plans to grow this into double digits.
Community Impact with Mawingu.org
A key initiative from our conversation is Mawingu.org, a community-focused program aimed at connecting schools and other institutions in underserved areas.There are over 150 schools connected and this initiative provides affordable internet that transforms education and opens up new opportunities for students and teachers alike.Supported by grant funding from Microsoft, Mawingu.org is set to expand further, connecting 50 to 100 schools in each operational county.
Financial Sustainability and Future Expansion
Farouk proudly shared that Mawingu is not only performing well in Kenya but is also financially sustainable, with positive unit economics and cash flow. This strong foundation sets the stage for potential expansion beyond Kenya, replicating their successful model in other regions.
Conclusion
Mawingu’s journey from a small Internet Service Provider (ISP) in Nanyuki to a major player in Kenya’s internet landscape is a reflection of their innovative approach and commitment to serving underserved markets.
As they continue to grow and expand, their impact on communities and the broader digital landscape in Kenya is undeniable. It was a pleasure to catch up with Farouk and hear about the exciting developments at Mawingu.
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In this edition of the Pure Digital Passion podcast I had the pleasure of hosting Kamal Budhabhatti, the founder and CEO of Craft Silicon, Little, and BluBeetle. Kamal’s journey from India to Kenya and his impact on the technology landscape in Kenya and Africa is nothing short of mind blowing! Here’s a summary of our insightful conversation.
Early Beginnings & His Journey To Kenya
Kamal shared about his humble beginnings in India and how he ventured into technology. His journey to Kenya started when a friend working in Kenya helped him secure a job. It was a significant event, as over 50 family members saw him off at the airport.
However, upon arrival, he found himself doing basic data entry tasks, which was not what he expected. A neighbor introduced him to a small bank needing a core banking system, and Kamal began moonlighting to assist them. Unfortunately, his employer discovered this and terminated him, sending him back to India the same day.
Determined to succeed, Kamal returned to Kenya with the support of his sister. He faced many challenges but gradually began developing software for the small bank. With the support of his landlord, who allowed him to stay rent-free, Kamal started onboarding more financial service providers, leading to the establishment of Craft Silicon.
Building Craft Silicon — From His Bedroom To 1,000+ Employees In Africa & Asia
Craft Silicon, which began as a one-person business, has grown into a leading financial services technology solutions provider with over 1,000 employees and operations in Africa and Asia.
Kamal’s big break came when he developed a core banking system for Equity Building Society, working closely with the legendary James Mwangi. This project was key as Equity Bank transitioned into one of Kenya’s largest banks.
Craft Silicon’s solutions are designed to integrate seamlessly with other financial systems, offering flexibility and affordability. A notable success is the recently launched SC Juza mobile lending app developed for Standard Chartered Bank in Kenya.
Founding Little — From Idea To Launch In 3 Weeks!
Kamal also shared the story behind Little, a ride-hailing service developed in response to the challenges faced by Uber drivers in Kenya. This was done with encouragement from Bitange Ndemo and support from the late Bob Collymore of Safaricom. Kamal and his team built the platform in just three weeks.
Today, Little has a Pan-African footprint, focusing primarily on servicing corporate clients and offering better compensation to driver partners. This approach has made Little particularly popular among women, who find it a safer option for evening rides.
Innovations and Future Plans — Create A US$ 1B Valued Business, Also Known As A Unicorn!
Kamal is also venturing into Generative AI with BluBeetle. Their new offering, BankGPT, is a multimodal chatbot designed to enhance customer experience through AI. This proposition leverages first-party data to deliver superior, customer-centric solutions at scale.
Looking ahead, Kamal aims to raise significant funding to start a massive fintech startup focusing on mobile lending across various markets. His vision is to create a unicorn — a billion-dollar valuation company.
Kamal believes in the potential of fundraising, provided startups have a practical plan for deploying funds toward sustainable business models.
Craft Silicon Foundation — Inspired By Humble Beginnings
Inspired by his own struggles growing up, Kamal established the Craft Silicon Foundation. The foundation operates in every market where Craft Silicon has an office, providing funding and learning opportunities for children from underserved communities.
Closing Thoughts & The Life Lessons For All
Kamal’s journey is nothing short of astounding and demonstrates how resilience, innovation, and the power of technology can transform lives — from being a freelance software developer in Kenya to running multiple technology businesses globally.
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In this episode of the Pure Digital Passion podcast I had the privilege of hosting Janice Kemoli, a seasoned Kenyan Marketing and Branding Advisor whose impressive career spans leading businesses such as Coca Cola, Colgate Palmolive, GSK, Barclays Bank (ABSA), East African Breweries (Diageo), Equity Bank, and most recently Prudential Insurance. Janice and I go way back to our days at Africa Online, one of Kenya’s pioneering Internet Service Providers over 20 years ago. Her journey and insights are nothing short of inspiring!
An Educational Marketing Journey From The US To Kenya & Beyond
Janice shared her story of pursuing a degree in Business Administration with a focus on marketing in the US. She described the challenges she faced, including tackling subjects like calculus and accounting, which were essential parts of the program. Despite initial intentions to stay in the US, she returned to Kenya after a thoughtful rejection from a potential employer encouraged her to leverage her skills back home.
Breaking Into Marketing & Branding
Upon returning to Kenya, finding a job proved challenging. Janice recounted how her mother didn’t initially understand what a career in marketing entailed, thinking it was the same as sales. However, with support from her father and determination, she landed her first role as a at Colgate Palmolive that led to her becoming a Brand Manager. This position allowed her to hone skills beyond traditional marketing, including financial projections, supplier collaboration, and packaging — emphasizing that all these tasks are integral to marketing when aligned with the 4Ps (Product, Price, Place, Promotion).
Advanced Marketing At Global Brands
Janice’s time at Coca Cola in South Africa was particularly enlightening. She shared anecdotes about the high-quality marketing and branding training provided at tertiary schools there, which often produces some of the best marketing professionals in Africa. Her experiences highlighted the structured and advanced approaches to marketing that she learned and implemented at Coca Cola and other global brands.
Creating A Unique Branding Framework
During the COVID-19 pandemic, Janice networked with senior marketing professionals globally and clarified her thoughts on the gaps in branding and marketing for indigenous Kenyan and African businesses. This led to the creation of a unique branding framework, which she currently deploys with leading businesses like Sarit Centre and Prudential Insurance, aligning with global standards she learned at top global brands.
The Importance of The 4Ps In Marketing & Branding
Janice provided a quick summary of why the 4Ps (Product, Price, Place, Promotion) matter:
Promotion: The role of communication is to create desire. Product: The role of the product is to define the offer and benefits for the customer or consumer. Place: The role of distribution is to make the product available or place the product at the convenience of the customer or consumer. Price: The role of pricing is to define the value of your offer to the customer or consumer and bank the cheque.Getting Mentorship & High-Quality Local Brands
Janice emphasized the importance of mentorship for aspiring and existing marketing professionals to enhance their capabilities. She also discussed the creation of high-quality local brands to international standards, citing the Social House Hotel in Nairobi as an example of a world-class, afrocentric experience that reflects the social personalities of its founders.
Conclusion
I am delighted that Janice shared her incredible journey in branding and marketing from both global and localised perspectives as well as the insights that come with decades of working experiences at leading organisations. Her dedication to advancing marketing and branding in Kenya and beyond is truly inspiring. To our audience, I hope this episode offers valuable insights into the power of strategic marketing and branding for organisations of all sizes.
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In this episode of the Pure Digital Passion podcast, I had the pleasure of hosting Maurice Matheka, one of Kenya’s and Africa’s only male professional relationship and sex therapists. Maurice is someone I know from my teenage years so its quite interesting I got to have him on my podcast. The truth be said, this podcast’s subject matter was completely uncharted territory for me as it had nothing in common with matters technology!
Maurice’s journey from growing up in Mombasa, studying and working in the UK, to becoming a full-time therapist in Kenya is nothing short of unconventional. During our candid and sometimes controversial conversation, we delved into the complexities of relationships, sexual satisfaction, and the societal factors impacting them. Buckle up!
The Importance of Honesty in Relationships
Maurice emphasized that many relationships fail due to a lack of honesty between partners. Whether it’s about the state of the relationship or individual needs, open communication is crucial. He pointed out that love alone does not guarantee the success of a relationship. Instead, an authentic friendship between partners is more important. Maurice believes that being honest from the onset can prevent many issues later on.
The Role of Religion and Societal Expectations
Our discussion touched on how religion often pressures individuals to stay in unhappy relationships. Maurice observed that this can lead to extramarital affairs as a form of escape. Additionally, he noted that young Kenyans often approach relationships transactionally, with money and resources being key drivers. This lack of a strong foundation can lead to unstable relationships.
The Struggles of Kenyan Men
Maurice shared that many Kenyan men feel unappreciated in relationships, seen only as providers rather than holistic beings who also need love and appreciation. This lack of emotional support can have severe consequences, including a rise in male suicide rates. Furthermore, he noted that many men are not being “masculine” enough, resulting in women finding them less appealing, even if they are married, leading to cheating and breakups.
The Importance of Sexual Satisfaction
A part of out conversation focused on sexual satisfaction. Maurice stated that unsatisfying sex is a major factor leading to infidelity among both men and women. He stressed the importance of getting the sexual aspect of a relationship right to ensure its overall success. Couples need to be honest about their sexual preferences and work together to maintain a satisfying sexual connection.
The Future of Relationships
Maurice’s outlook on the future of relationships in Kenya is somewhat pessimistic, given the current trends. However, he believes that both men and women can turn things around by having honest and candid conversations about their expectations and needs from the beginning. This proactive approach can prevent many issues that arise from unmet expectations and societal pressures.
Final Thoughts
Hosting Maurice Matheka on the Pure Digital Passion podcast was an eye-opening and even an uncomfortable experience at times!. His insights into the dynamics of relationships and sexual satisfaction are clearly invaluable even if they clearly challenge what may be many preconceived notions. By addressing these issues openly, couples can work towards healthier, more fulfilling relationships. Have a watch, or a listen, and keep an open mind!
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In this edition of the Pure Digital Passion podcast, I had the pleasure of hosting Martin Nielsen, the Founder and CEO of Mdundo, a mobile and ad-supported music service that has become one of Africa’s leading digital music platforms.
Although I have known Martin for a good number of years, our conversation was a truly eye-opening conversation about his incredible journey from starting Mdundo, building it over time and scaling it to where it is today.
Martin Nielsen’s Journey.
Martin’s journey to Kenya began in an unconventional way. He first traveled to Uganda as a university student for volunteer work, invited by a friend from Denmark. This experience marked the beginning of his deep connection with Africa. Later, in 2012, he moved to Kenya as an Entrepreneur in Residence for 88mph, an African investment fund focusing on early-stage tech startups. This role not only solidified his bond with the continent but also laid the groundwork for what would become Nairobi Garage.
The Birth of Mdundo
Inspired by his experiences and the vibrant technology startup ecosystem in Nairobi, Martin co-founded Mdundo. The company has since grown to become a clear leader in the African music industry, boasting millions of monthly active users primarily from Kenya, Tanzania, South Africa, Ghana, and Nigeria. Mdundo works with thousands of musicians across Africa and has secured licensing deals with major music groups like the Universal Music Group and Warner Music Group.
A Unique Business Model
Mdundo’s business model is unique and highly localized for the market in Africa. The service targets underserved consumer segments who cannot generally afford traditional subscription-based music streaming services like Spotify or Apple Music.
Mdundo offers affordable subscriptions through partnerships with mobile networks like Safaricom in Kenya and MTN in Nigeria. Users can pay for subscriptions using airtime and mobile money, making it accessible even to those with basic feature phones.
Additionally, Mdundo provides ad-supported music content, enabling free music downloads. This approach has attracted top-tier brands across the continent, making Mdundo’s offering both sustainable and appealing to a broad audience.
Growth and Achievements
Over the past decade, Mdundo has grown significantly, reaching tens of millions monthly active users in Africa, including 4 million in Kenya alone. The service has an annual reach of 205 million consumers across the continent and pays out approximately US$ 1.5 million in music royalties each year. A significant part of Mdundo’s success lies in its ability to be frugal in how it operates, focusing on bootstrapping even after raising US$ 7 million through its Nasdaq listing in Denmark. The funds raised were partly used to repay early investors and to recapitalize the business.
Supporting African Musicians
Mdundo plays a crucial role in supporting African musicians by expanding their reach and providing monetization opportunities. By creating a platform tailored to the unique needs and nuances of the African market, Mdundo has lowered the barriers to adoption for consumers and ensured that even those with limited resources can enjoy and share their music.
Key Lessons and Insights
During our podcast session, Martin shared valuable lessons and insights from his journey, offering advice to aspiring entrepreneurs in Kenya and beyond. His story is an empowering one in terms of how he used innovation, resilience, and a deep understanding of the local markets in Africa to create something that truly resonated with consumers at scale across the continent. Mdundo is undoubtedly for Africa, by Africa, which has ultimately underpinned its success to-date.
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In this edition of the Pure Digital Passion podcast, we had the pleasure of hosting Cynthia Kahumbura, Co-Executive Director, and Jay Patel, Director of Technology at Jacaranda Health. Our conversation delved into the impactful work of Jacaranda Health in Kenya, the technological advancements they've made, the real-world impacts of their innovations, and their vision for the future. Here’s a breakdown of our enlightening discussion.
Origins and Evolution of Jacaranda Health.
Cynthia shared Jacaranda Health’s mission to ensure all mothers experience safe and respectful pregnancy and childbirth, and all newborns get a safe start in life. The organization partners with governments to deploy scalable solutions in public health systems. The COVID-19 pandemic was a significant turning point, catalyzing a digital transformation that has continued to shape their operations.
Technological Foundations and Scaling Up.
Jay discussed the evolution of Jacaranda Health’s technology stack. Initially relying on a basic messaging system, they have since integrated advanced AI solutions to support their operations. The journey of incorporating AI into their workflows taught them valuable lessons about scalability, flexibility, and the importance of real-world testing.
PROMPTS – Generative AI-Enabled Healthcare.
Jay explained how PROMPTS, their Generative AI-based platform, supports new and expecting mothers through a two-way SMS system. PROMPTS provides gestation stage-specific information and a Generative AI-powered clinical help desk to answer questions and trigger referrals for high-risk cases. Cynthia highlighted the positive reception of PROMPTS among healthcare providers and communities, with nearly 3 million mothers having used the platform since its inception and 600,000 active users annually.
Challenges and Opportunities.
Cynthia and Jay also discussed the significant challenges faced while scaling their technological solutions. Cynthia emphasized the importance of adaptability and collaboration, especially during the rapid expansion necessitated by the pandemic. Jay shared insights into using open-source LLMs like Llama 2 and 3, as well as Google Gemini 1.5 and the development of a Swahili-based LLM to ensure accessibility on entry-level mobile devices.
Real-World Impact and Case Studies.
Jay shared success stories that showcased the real-world impact of Jacaranda Health’s initiatives. For instance, the transition from handling around 100 service queries a day to over 5,000 daily queries was made possible through their generative AI capabilities, significantly improving efficiency and support for mothers. Jay also shared that PROMPTS is now being tested and deployed in other African countries like Eswatini and Ghana showing the broader potential for the Generative AI enabled platform beyond Kenya.
Vision for the Future.
Looking ahead, Cynthia and Jay discussed their vision for the next 2 to 5 years. They see technology and Generative AI becoming increasingly essential to their operations, with a focus on scaling their technology to new geographies and ensuring it remains accessible to all. Jay’s team is working on maintaining responsible, transparent, and ethical AI while continuing to innovate.
Personal Insights and Leadership.
Balancing innovation with practical challenges is a constant endeavour. Cynthia and Jay shared what motivates them: the impact of their work on mothers and babies, the continuous learning, and the collaborative spirit within Jacaranda Health. Their commitment to improving healthcare outcomes in resource-constrained environments is truly inspiring.
Conclusion.
As we wrapped up our conversation, Cynthia and Jay offered advice to other organizations looking to implement similar technological solutions in the health sector or any other sectors for that matter as the key principles apply broadly. They emphasized the importance of real-world testing, building simple and scalable systems, and having a good team that can make all this happen. They also shared ways that our audience here can support or get involved with Jacaranda Health's mission.
Closing Remarks.
Thank you Cynthia and Jay for joining us on the Pure Digital Passion podcast and sharing how Generative AI can be used in pragmatic and practical way 'on the ground' in Kenya and Africa to improve health outcomes at scale! Embracing such innovations represents a proactive step towards enhancing healthcare for all. We look forward to having you join us again soon!
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I had the pleasure of moderating a panel discussion titled “Revolutionizing Insurance with AI and ML: Practical Pathways for Product and Operational Excellence.” on the 9th May 2024 at the joint Association of Kenya Insurers (AKI) and Caava VantagePoint AI/ML Insurance Seminar that was held at the Emara Ole-Sereni Hotel in Nairobi.
The panel featured industry experts from leading companies who shared their insights and experiences on how AI and ML are transforming the insurance landscape. Our panel featured Hillary Murefu from Safaricom, Bente Krogmann from MTek Services, Harrison Muiru from Smart Application, and Martin Kiarie from SolvIT.
Key Discussion Points.
Innovative Approaches to Customer Experience: We explored specific technologies implemented to enhance direct customer interactions. For instance, Hillary Murefu highlighted Safaricom’s use of AI-driven customer service and data analytics to improve customer satisfaction and engagement. Enhancing Policy Personalisation: Bente Krogmann discussed the role of data analytics in creating tailored insurance products at MTek Services. We also addressed the delicate balance between personalisation and privacy concerns. Streamlining Operations with AI/ML: Harrison Muiru shared how Smart Application has transformed operational processes, particularly in claims processing and risk assessment, leading to significant cost reductions and increased service efficiency. Navigating Risks and Ethical Considerations: Martin Kiarie outlined strategies SolvIT uses to maintain data security and privacy in their AI/ML deployments. We also delved into maintaining transparency and ethical standards in automated systems.Conclusion
The discussion highlighted how AI and ML are not just buzzwords but practical tools driving significant improvements in Kenya’s and East Africa’s insurance sector. From enhancing customer experiences to operational efficiencies, the potential of these technologies is immense. However, as we continue to innovate, it is crucial to address the associated challenges and ethical considerations to ensure sustainable and responsible use of AI/ML in insurance locally , regionally, and globally.
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