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On this dojo.live show we will be talking about "How can loyalty and rewards and recognition companies add travel capabilities to their points programs without building a custom solution?" with Nowell Outlaw, CEO @ Switchfly.
You can check out all the shows here: www.dojo.live/interviews/
#technology #culture #innovation #dojolive #Travel #Loyalty
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In this series we are speaking about how a variety of companies in the Travel & Hospitality industry have embraced the use of AI technologies in both their internal operations and in the creation of their products.
In the second episode, hospitality expert David Chestler and Data and Analytics expert Nagaraj Sastry are discussing:
Why the Hospitality Industry is or is not yet positioned to embrace secure data sharing The seeming juxtaposition of wanting to lock down data vs. the crucial need to access relevant, accurate, and diverse data for training AI models How the willingness to and ability for organizations to data share across disparate systems enables the minimization of spend, maximization of revenue, and enhancement of the guest experienceThis interview is part of the series “The Hospitality Advantage: Real Stories of AI in Action” This is Segment 2.
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Workforce travel is evolving: Discover innovative solutions reshaping the mobilization of workforce crews.
Trevor’s vision and strategy guides the dynamic growth of LodgeLink, a Black Diamond Group business. Under his leadership, LodgeLink merges a deep understanding of remote workforce accommodation and transportation solutions and the technology needed to help serve a growing number of customers who manage workforce travel.
Before launching LodgeLink, Trevor co-founded and launched several successful companies in the workforce accommodation, energy services, construction, and modular space solutions industries operating in Canada, the United States, and Australia.
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How can companies gain a competitive advantage by seeing how competitors grow, retain & engage with their users?
Idan Vakrat is a seasoned product and tech leader who oversees Watchful strategy and delivery of products, including engineering, product management, design, and analytics.
Before joining Watchful, he was a Group Product Manager at Google, where he led the product efforts for Waze.
Earlier in his career, Idan was head of products at Outbrain (NASDAQ:OB).
Idan is an 8200 elite unit alumni. He holds Physics degrees from the Technion (with highest honors) and a Master of Business Administration from Tel-Aviv Recanati business school.
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All you need to know in order to traverse AI implementation, including who is responsible for the implementation of AI technology within an organization, how to determine which AI technologies to implement and where, how to "sell" AI within an organization and as a B2B solution and the importance of tracking KPIs and iteration for future road mapping.
David Chestler - President, ProVision Partners International [Linkedin Link] David Chestler is recognized as an icon of the global hospitality and travel industry, having forged a successful career in hotel technology that spans over three decades. He currently serves as President of ProVision Partners International, Inc, a hotel and travel consultancy and marketing firm that he co-founded in 2019. Since beginning his career in hospitality in 1989 with Utell International, Chestler has held leadership roles with some of the industry’s most prominent organizations, where he consistently delivered global scale and growth by developing high performance teams focused on complex technology solutions.
Sally Kelly - SVP Advisory Services, ProVision Partners International [Linkedin Link] Sally has 15 years of experience and expertise in the development and execution of strategic communications, consulting, product development and deployment for the hospitality and travel industry. Prior to joining ProVision Partners, she held a leadership role at KPMG, and spent six years working with the Amadeus IT Group. She also served in a strategy and consulting role for Accenture, a global professional services company, before opening her own consulting firm in 2020.
Martin Chevalley - CEO & Co-founder, InnSpire [Linkedin Link] Martin Chevalley serves as CEO of InnSpire – the Digital Guest Journey, a global hotel technology company he co-founded in 2012 that is dedicated to developing and delivering hospitality-specific technology systems and integrated solutions for streamlining the guest journey and creating maximum efficiency for hotel operations. With a comprehensive suite of intelligent solutions, InnSpire helps hotels around the world to sell more, entertain better, analyze data and optimize results, with a prestigious clientele that includes such brands as Hilton Grand Vacations, Virgin Hotels, LVMH Cheval Blanc, LUX Hotels and many others. In addition to his role at InnSpire, Chevalley is a global business catalyst with over 10 years of experience in successfully conceptualizing, launching and commercializing electronics and software-oriented brands, products and companies in multiple business sectors worldwide. He holds a Master’s in Business Administration from Stockholm University‘s School of Business, as well as Harvard University.
Jorge Hernandez - Principal ML Research Engineer @ Encora [Linkedin Link] Jorge Hernandez is a Principal ML Research Engineer at Encora with over 23 years of experience in software. He has led cross functional, distributed teams as both Tech Lead and CTO to deliver solutions in projects for millions of users across local and federal governments, academia and industry. As an ML Research Engineer, he led clients’ machine learning teams in delivering SOTA results in data and text extraction from scanned documents, using a novel machine learning algorithm developed in-house, which allows Low Shot and Zero Shot training without sacrificing accuracy or recall, as well as facilitating transparency in the trained models. Jorge’s research interests include Deep Learning, Quantum Computing, Quantum Machine Learning and Fair, Safe and Transparent AI, as well as the applications of both standard and Quantum Machine Learning to Genomics, Proteomics, Synthetic Biology and Materials Science. His other interests include classical music, neuroscience, philosophy of science, physics and role-playing games. Jorge majored in Computer Science at the Faculty of Sciences of the National Autonomous University of Mexico.
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What strategies can you employ for post-implementation, including gaining valuable customer feedback and making informed decisions on road mapping and potential pivots in the AI strategy?
President, ProVision Partners International [Linkedin Link]
David Chestler is recognized as an icon of the global hospitality and travel industry, having forged a successful career in hotel technology that spans over three decades. He currently serves as President of ProVision Partners International, Inc, a hotel and travel consultancy and marketing firm that he co-founded in 2019. Since beginning his career in hospitality in 1989 with Utell International, Chestler has held leadership roles with some of the industry’s most prominent organizations, where he consistently delivered global scale and growth by developing high performance teams focused on complex technology solutions.
Principal ML Research Engineer @ Encora [Linkedin Link]
Jorge Hernandez is a Principal ML Research Engineer with over 23 years of experience in software. He has led cross functional, distributed teams as both Tech Lead and CTO to deliver solutions in projects for millions of users across local and federal governments, academia and industry.
As an ML Research Engineer, he led clients’ machine learning teams in delivering SOTA results in data and text extraction from scanned documents, using a novel machine learning algorithm developed in-house, which allows Low Shot and Zero Shot training without sacrificing accuracy or recall, as well as facilitating transparency in the trained models.
Jorge’s research interests include Deep Learning, Quantum Computing, Quantum Machine Learning and Fair, Safe and Transparent AI, as well as the applications of both standard and Quantum Machine Learning to Genomics, Proteomics, Synthetic Biology and Materials Science. His other interests include classical music, neuroscience, philosophy of science, physics and role-playing games. Jorge majored in Computer Science at the Faculty of Sciences of the National Autonomous University of Mexico.
David ChestlerJorge Hernandez
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How can authentic cultural experiences like artisan workshops redefine and enrich travel?
Rana Saad is an entrepreneur and innovator connecting cultures through technology. Rana Saad is the founder of Tuzmo – a startup that helps travelers and tourists find authentic, local artisans. He is a former Presidential Innovation Fellow at the White House. Prior to that, in his role as the North America Digital Innovation Lead at Accenture, he helped some of the largest corporations and organizations innovate like startups and at startup speed.
Previously he founded a global technology services company spanning four countries, that exited with a listing on the Copenhagen Stock Exchange. He advises many early stage companies and has built digital innovation labs and programs at multiple organizations.
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How can organizations improve their app usage, entitlements, and spending?
Andrej Safundzic is the visionary CEO and Co-founder of Lumos, the game-changing access management platform that has transformed the software spend landscape. Under his leadership, Lumos has pioneered innovative solutions for businesses, automating access requests, enforcing least privilege, and streamlining user access reviews. With Lumos, organizations gain invaluable insights into app usage, entitlements, and spending, all in one powerful platform.
In addition to his notable accomplishments in the tech industry, Andrej is dedicated to using technology for the public good, striving to make the world a more loving, enthusiastic, and just place. He co-founded two social enterprises in East Africa, with Starthub Africa still flourishing and providing employment opportunities to 30 individuals. Andrej’s innovative spirit and commitment to positive change have cemented his status as one of the World’s 50 Most Influential People Revolutionizing Government by Apolitical, and he continues to inspire and drive Lumos to new heights, while also advocating for SaaS solutions that support IT infrastructure and drive efficiency in organizations worldwide. -
After the worthwhile process of empathizing, defining the problem, ideating, and prototyping it's time to implement your AI solution. Should you build or buy? What implementation challenges can you expect and how can you overcome them? What are some real-world examples of AI implementation in the hospitality industry?
David Chestler - President, ProVision Partners International [Linkedin Link]
David Chestler is recognized as an icon of the global hospitality and travel industry, having forged a successful career in hotel technology that spans over three decades. He currently serves as President of ProVision Partners International, Inc, a hotel and travel consultancy and marketing firm that he co-founded in 2019. Since beginning his career in hospitality in 1989 with Utell International, Chestler has held leadership roles with some of the industry’s most prominent organizations, where he consistently delivered global scale and growth by developing high performance teams focused on complex technology solutions.
Martin Chevalley - CEO & Co-founder, InnSpire [Linkedin Link]
Martin Chevalley serves as CEO of InnSpire – the Digital Guest Journey, a global hotel technology company he co-founded in 2012 that is dedicated to developing and delivering hospitality-specific technology systems and integrated solutions for streamlining the guest journey and creating maximum efficiency for hotel operations. With a comprehensive suite of intelligent solutions, InnSpire helps hotels around the world to sell more, entertain better, analyze data and optimize results, with a prestigious clientele that includes such brands as Hilton Grand Vacations, Virgin Hotels, LVMH Cheval Blanc, LUX Hotels and many others. In addition to his role at InnSpire, Chevalley is a global business catalyst with over 10 years of experience in successfully conceptualizing, launching and commercializing electronics and software-oriented brands, products and companies in multiple business sectors worldwide. He holds a Master’s in Business Administration from Stockholm University‘s School of Business, as well as Harvard University.
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How are developers weaving genAI models into their business workflows?
Viren is the co-founder and co-CTO at enterprise microservices and application orchestration platform Orkes. He is also one of the creators for Netflix Conductor, an open-source microservices and workflow orchestration engine, used by hundreds of enterprises and Fortune 100 companies including Tesla, Oracle, American Express, Cisco, GitHub, and GE. Before founding Orkes, Viren led and managed Firebase engineering at Google. Prior to that he was a VP of engineering at Goldman Sachs, where he led development of distributed systems.
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While the travel industry was an early adopter of subscription revenue (shoutout to timeshares!), buying preferences are changing. How can the industry meet travelers where they are in terms of "how to buy"?
John Sarver is a seasoned Executive Consultant & Innovation Strategist at Expeed Software and Saaslogic, and has a robust military foundation as a former U.S. Navy Supply Corps Officer. Transitioning from disciplined military service to the dynamic world of startups and corporations, John has mastered the art of operational excellence and strategic growth.
John’s passion for adventure transcends his professional life. As an avid outdoorsman and a soccer dad, he cherishes family time while continuing to seek challenging adventures, ranging from whitewater trips to summiting the 3rd highest mountain in North America. His global travels with the Navy have enriched his perspective, which he brings to every client engagement.
With an infectious enthusiasm for technological innovation, John’s mission is to revolutionize how businesses approach automation and analysis, ensuring they thrive in today’s fast-paced market.
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How can hotels offer their guests incredible travel experiences and activities?
Fran is the co-founder of Turneo, the global experience commerce platform. Turneo enables hotels to launch their own experience stores and deliver unforgettable experiences to their guests, in a matter of minutes. With Turneo, travel brands can create and manage their own branded experience stores, and integrate them seamlessly into their existing booking journey.
Fran has over 10 years of experience in designing and launching corporate ventures, propositions, and products, as well as developing and executing corporate strategy, M&A, and partnerships. Prior to Turneo, he was the innovation lead at Brussels Airport Company, where he managed external innovation partners and assessed new investment opportunities. Before that, he was the Amsterdam Studio Lead at Market Gravity, working with clients across different industries to create and launch new ventures, products, and services. In his free time, he enjoys skiing, mountaineering, and diving.
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How can banks, airlines, and hotels fix their broken loyalty programs in the wake of excess elite status, credit card perks, and outstanding loyalty points?
As the Founder & CEO of Odynn, John Taylor Garner is on a mission to revolutionize the loyalty and awards industry by using machine learning to help users earn and redeem their points and miles, without spending more. With over 11 years of experience in fintech, portfolio management, and derivatives trading, he has the skills and insights to create and scale products that deliver value to both businesses and individuals.
John founded his first startup, Card Curator, in 2018. After attending the Wharton School, where he double majored in Entrepreneurship & Innovation and Marketing Analytics, he founded Odynn in 2022. Since then, he has built a global team and a suite of products that have been featured in Bloomberg, WIRED, U.S. News & World Report, and more. He is also a Fintech Founder Fellow at On Deck, a community of ambitious entrepreneurs. John is driven by a love for travel, a passion for innovation, and a commitment to customer satisfaction.
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With such a wide range of AI technologies and applications available, how can organizations avoid the risky behavior of "AI-washing?" And how can Design Led Thinking be used to discover the AI trends that truly align with your business goals and objectives?
David Chestler - President, ProVision Partners International [Linkedin Link]
David Chestler is recognized as an icon of the global hospitality and travel industry, having forged a successful career in hotel technology that spans over three decades. He currently serves as President of ProVision Partners International, Inc, a hotel and travel consultancy and marketing firm that he co-founded in 2019. Since beginning his career in hospitality in 1989 with Utell International, Chestler has held leadership roles with some of the industry’s most prominent organizations, where he consistently delivered global scale and growth by developing high performance teams focused on complex technology solutions.
Sally Kelly - SVP Advisory Services, ProVision Partners International [Linkedin Link]
Sally has 15 years of experience and expertise in the development and execution of strategic communications, consulting, product development and deployment for the hospitality and travel industry. Prior to joining ProVision Partners, she held a leadership role at KPMG, and spent six years working with the Amadeus IT Group. She also served in a strategy and consulting role for Accenture, a global professional services company, before opening her own consulting firm in 2020.
Sandra Vazquez - User Experience and Design, Encora [Linkedin Link]
Sandra Vazquez is a UX and CX leader with more than 10 years of experience helping software companies improve the user experience of their products. With an entrepreneurial background, she guides companies on how to build engaging products and impact market adoption. In her role as Head of User Experience, Sandra works with clients from all around the world to discover their user’s perspectives and translate them into actionable design solutions that ultimately drive growth. She has a bachelor’s degree in Management Information Systems from the University of Arizona.
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How are paradigm shifts in data, privacy and regulation changing the landscape for marketing and personalization?
Stephanie grew up in a small village in England, which ignited her early passion for the power of travel to drive individual and collective evolution. She studied MA Economics at Cambridge which amplified her foundational belief in the power of data to help us make good decisions and allocate resources. She spent almost 15 years in investment banking with Deutsche Bank in London and NY building the strongest foundation of markets, finance, strategy, management, client and product innovation. Her most recent role was Managing Director and co-head of a structured finance strategic coverage team of over 30 people and $400 million revenue.
However the entrepreneurial spirit was always going to propel Stephanie to deliver on her mission to build a platform to empower more people to experience the world and drive authentic connection. With her co-founder Shaina Shiwarski they are excited to be combining their passions and experience to bring Legends to life.
Legends unlocks a new era of personalization by transforming travelers’ phone and photo data into actionable insights to help providers increase revenue, loyalty and experience. Our TravelDNA is the new data layer that puts the human first. With backing from Techstars and Trip Ventures, we have received validation from the industry as Phocuswright Global Start-Up Winner and Skift IDEAS Innovation Problem Solver Nominee.
Stephanie continues to explore the world, from a current base in NY with her young daughter, husband and dog. She loves reading classic fiction, music, yoga and restaurants whilst connecting with friends old and new. -
How can you find reputable non-emergency healthcare services when you're traveling to a different country?
Dana Le is the Founder & CEO of Wander Health, a medical concierge startup that connects travelers while abroad to vetted, English-speaking urgent care doctors. She previously was on the Founding Team and Head of Operations at KidsX, one of the world’s leading digital health ecosystems focused on accelerating pediatric innovation.
She built, designed, and managed the KidsX Accelerator, AWS Healthcare Accelerator, VaxUp Innovation Challenge with Los Angeles County Department of Public Health, Press Ganey KidsX Accelerator, and other prominent entrepreneurial programs. Prior to this role, she was building payment models at ECG Management Consultants and co-founded a community ventures program at Dell Medical School.
She has a Master of Health Administration from Columbia University and a Bachelor of Business Administration in Finance from The University of Texas at Austin. Le is a Forbes 30 Under 30 lister, TEDx speaker, and LinkedIn Top Voice.
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With nearly every hospitality organization discussing the implementation of AI-powered technology in 2024, is the AI revolution really needed? And if so, how can organizations best use the wide range of AI technologies for each of their business goals and objectives?
President, ProVision Partners International [Linkedin Link]
David Chestler is recognized as an icon of the global hospitality and travel industry, having forged a successful career in hotel technology that spans over three decades. He currently serves as President of ProVision Partners International, Inc, a hotel and travel consultancy and marketing firm that he co-founded in 2019. Since beginning his career in hospitality in 1989 with Utell International, Chestler has held leadership roles with some of the industry’s most prominent organizations, where he consistently delivered global scale and growth by developing high performance teams focused on complex technology solutions.
SVP Strategic Marketing, ProVision Partners International [Linkedin Link]
A veteran of the B2B travel and hospitality technology industries, Andrea has developed and implemented successful, comprehensive integrated marketing and communications initiatives for high-growth organizations around the globe, from technology startups to established Fortune 500 public companies. As president of her own PR and marketing agency for over two decades before joining ProVision Partners in 2021, Andrea led the PR, advertising and marketing programs for a “who’s who” of global hospitality technology solution providers, industry associations, resorts and destinations.
David ChestlerAndrea Mane
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How can Online Travel Companies navigate the future stay with innovation and ease?
Marvel Puri is a passionate Travel and Hospitality executive with a tech heartbeat and entrepreneurial spirit. He has a history of navigating a unique intersection of travel, technology, and entrepreneurship.
Marvel co-founded Vervotech, an award-winning technology company specializing in managing hotel and room data, where he has been driving innovation for the past five years and leading the charge in building robust technology products and revenue teams.
He is the proud father of two boys and tries to infuse a touch of Indian heritage into every endeavor. He firmly believes in the school of thought that grit and building meaningful connections with people are the most essential ingredients for success.
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How can the travel industry use AI to reduce carbon emissions? And what is the role of AI and Generative AI in the Travel Tech of the future?
Samar Khan, Founder & Chief Sustainability Officer at TripAI Technologies, has more than 20 years of broad experience in developing and delivering mission critical software in multiple industries. This experience includes the implementation of technology solutions for over 100 global airlines, Digital Transformation and Blockchain thought leadership. Currently Samar is focused on driving the Travel and Hospitality Industry to reduce carbon emissions using AI.
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With more than four decades of experience under his belt, Norm Rose, former President of Travel Tech Consulting, shares his firsthand knowledge of how the arrival of the internet, the use of the first online booking tools, mobile, blockchain and more, have altered – and will continue to alter - the global travel industry.
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