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  • Today, my guest is Dave Snowden, a leading expert in complexity theory and knowledge management. Dave is the creator of the Cynefin Framework, which is a tool for understanding challenges and helping us make decisions within the right context. His work is international in nature. It covers government and industry, looking at complex issues relating to strategy and organizational decision-making. He is a popular and passionate keynote speaker on a range of topics, and he's well-known for his pragmatic cynicism - and you will hear that come through as you listen to this episode.

    I wish I had come across Dave's work earlier in my career because I think I'd have made some different career choices. In particular, his 2007 Harvard Business Review article with Mary Boone is excellent. It was on the cover of the November edition of the HBR and won the Academy of Management Award for Best Paper of that year.

    In this episode, we dive into the nuances of decision-making in complex environments. He walks us through the Cynefin Framework and how it helps us understand the challenges at hand. Dave shares insights into how organizations can avoid the pitfalls of traditional decision-making approaches that often oversimplify complex issues. We also explore the role of narrative in making sense of complexity and how his work with something called SenseMaker, supports capturing and interpreting diverse perspectives. If you're interested in how to navigate complexity and make better decisions in uncertain times, this episode is a must-listen.

    Show notes:

    Dave Snowden

    The Cynefin Framework

    Dave and Mary Boone’s 2007 HBR Article, “A Leader’s Framework for Decision-Making”

    SenseMaker

    Estuarine Mapping

    EU Field Guide to Managing Complexity (and Chaos) in Times of Crisis

    Wardley Maps - A strategic mapping technique that helps organizations understand and adapt to their competitive landscape.

    Gary Klein’s Pre-mortem

    Max Boisot’s I-Space

    London taxi drivers’ “The Knowledge”

    Taylorism

    Agile

    Hawthorne effect

    Cynefin’s ‘risk matrix’

    Abductive thinking

    Dave on algorithmic induction

    Dave on AI: “anthropomorphising idiot savants”

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  • Today, we delve into the role of our nervous system in decision-making, and we explore whether the best decision-making is emotional. This one will perhaps make you think differently about that. That does not mean that we ought to decide impulsively or like a toddler, but it does mean that we should integrate our emotional states into our decision-making. And doing that is a skill that involves knowing how to work with our nervous system.

    My guest is Jonny Miller, who makes his second appearance on the show. Jonny works with leaders and founders on burnout and how to regulate their nervous systems. He was a successful startup founder himself, but for the last several years has studied and practised nervous system mastery intensely, he has curated the most effective evidence-based practices he's found, and he leads a program called Nervous System Mastery.

    On this episode, we cover breathwork and how to regulate our nervous system, how to work with our emotions, the body and its role in emotions and decision-making, why Johnny believes that the best decision-making is indeed emotional, making decisions in triggered states and how to avoid that, leadership, and so much more.

    Show notes:

    Jonny’s website

    Jonny’s Nervous System Mastery programme

    Jonny’s article “Why The Best Decision-Making is Emotional”

    Curious Humans with Jonny Miller

    Rory Sutherland

    Iain McGilchrist

    Confabulation

    The Hour Between Dog and Wolf by John Coates

    The Sports Gene by David Epstein

    Patrick McKeown, The Oxygen Advantage – Ep. 137 of our podcast

    The Body Keeps the Score by Bessel van der Kolk

    Non-sleep deep rest

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  • Today, our focus is on timing. How much of a success or failure is because of timing? To answer that question, I welcome Paul Orlando back to the show. Paul is an expert in the world of startups, having built and operated startup accelerators around the world. He teaches at the University of Southern California in Los Angeles.

    He is the author of a fascinating new book, Why Now? How Good Timing Makes Great Products. Paul and this conversation will make you think differently about the role of timing in decision-making. You will understand why you never want to be “ahead of your time”, you want to be at the right time.

    That is driven home by an example that Paul shares at the outset and something that I didn't know about. The first video phone was launched back in 1964. And the reason why it didn't take off is because of timing.

    This is a fabulous conversation in which Paul shares the myth of first-mover advantage, serendipity, his timing drivers, problem-finding versus problem-solving, AI and timing, and so much more.

    Show notes:

    Paul on LinkedIn

    Why Now – How Good Timing Makes Great Products

    Startups Unplugged

    Paul’s previous episode on the podcast

    YouTube version of the episode

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  • Today, I am delighted to welcome Alex Edmans to the show. You may have heard of him or you may have come across him. He is a Professor of Finance at London Business School. He was voted professor of the year by Poets and Quants. He is also a prominent speaker and an author, including of his most recent and fabulous book, May Contain Lies - How Stories, Statistics and Studies Exploit Our Biases. He joined me to talk about the book.

    The book is excellent because it emphasises a number of things crucial to good decision-making, including things like why a fact is not data, data is not evidence, and evidence is not proof. Alex shares his work on things like football results and their impact on stock market performance, biases, evaluating research, ESG investing, trade-offs, cognitive diversity, dissenting viewpoints, and much more related to decision-making.

    Show notes:

    Alex’s website

    May Contain Lies – How Stores, Statistics and Studies Exploit Our Biases

    Alex on football results and stock market sentiment

    McKinsey’s “Diversity Matters” results revisited by Jeremiah Green and John Hand

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  • Today I welcome fellow Canadian Michael Hartley to the show. Michael is the director of InterKnowlogy, mining and energy. And that is a firm that operates at the intersection of risk management, human factors and data science to enhance decision-making. This conversation covers a wide range of fascinating stuff, mostly about how decisions get made during complexity and crises, mostly from Michael's background in energy and mining. However, the insights are applicable to a huge number of other contexts. And we cover the importance of decision making and critical thinking, understanding when decisions get made in organizations, data quality and presenting information, managing crises, AI and much more.

    Show Notes:

    Michael on LinkedIn

    InterKnowlogy

    Books and Papers

    "Thinking in Systems: A Primer" by Donella H. Meadows Amazon Link "The Black Swan: The Impact of the Highly Improbable" by Nassim Nicholas Taleb Amazon Link "The Fifth Discipline: The Art & Practice of The Learning Organization" by Peter M. Senge Amazon Link

    Concepts and Tools

    Goodhart's Law Goodhart's Law Explained Cynefin Framework by Dave Snowden Cynefin Framework Overview Scenario Planning Scenario Planning Overview

    Additional Resources

    Deepwater Horizon Incident Wikipedia Article Shell's Scenario Planning Shell's Scenario Planning Page Resilience Engineering Resilience Engineering Association

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  • Today, I am joined by Monique Borst, who is a coach, a strategist, a CEO catalyst, and as she describes it, "Human WD-40." She helps leaders thrive and wants to redefine modern business leadership.

    And this is a conversation all about leadership, including self-leadership, self-awareness, and emotional mastery. And if you are or if you aspire to be in a leadership position or you work with leaders, then I think you are going to be in for an eye-opening conversation.

    We cover so much here from how to think about our personal and professional lives, emotions in decision-making, seeking diverse perspectives when making decisions, and experience over analysis, and we also have a fabulous, fascinating conversation about the concept of time.

    Show notes:

    Monique’s website

    Monique on LinkedIn

    Monique’s newsletter

    Andrew Huberman scandal

    Niksen – the Dutch concept of doing nothing

    HBR Article – Manage Your Energy Not Your Time

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  • Today, we talk about fraud and human behaviour. And my guest is Marta Cadavid. Marta describes herself as a “fraud fighter.” She's worked in anti-fraud roles for many years. And her interest, as you'll hear, started in her native Colombia. And she's now a partner in a very interesting firm called No Fraud, which uses prediction models to anticipate criminal behaviour. Yes, you heard that right, to anticipate criminal behaviour. So there's lots to discuss here.

    Marta also hosts her own podcast called “Fraude al Desnudo”, or “Naked Fraud”. And we get into lots of interesting stuff in this episode, including the role of decision-making environments in fraud and financial crime, monitoring employee behaviour, and some of the intricacies of that using AI, bias in AI, eye, cultural and behavioural factors, the cost of fraud, sexual harassment, and much more. I do have my questions on this as you'll hear. I am sure you will find this one contains lots of food for thought. Marta is very insightful.

    Show notes:

    Marta on LinkedIn

    NoFraud

    Fraude al Desnudo

    The Fraud Triangle

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  • Today, I am delighted to be joined by fellow decision-making professional Melina Moleskis. I came across Melina via Christian Hunt, who I've had on the show a couple of times now. Melina and I featured in a two-part series on decision-making in Christian's Human Risk podcast

    Melina is the founder of Meta Decisions, a consultancy that leverages decision and behavioural science to help people and organizations make better decisions. She has a PhD in managerial science, an MBA from NYU Stern, and a bachelor's degree in mathematics.

    And she takes all that training and applies it in very useful and interesting ways. You will hear a lot of that reflected in this wonderful conversation that covered so much interesting ground from:

    what the decision and behavioural sciences are; the concept of indecisiveness and how to overcome that; dealing with complexity documenting decisions -This is something that is actually quite overlooked at times: “Kill criteria” the state of decision education

    · And we even get into some discussion about sport and its role in decision-making as a microcosm of good decisions. Melina has a great perspective on that because she's also a former competitive basketball player.

    Show notes:

    Melina on LinkedIn

    Melina’s firm Meta Decisions

    What’s Your Problem by Thomas Wedell-Wedellsborg

    Adam Grant

    The Alliance for Decision Education on Keeping a Decision Journal

    Emotional Agility by Susan David

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  • This is Part Two of Two with Fraser Battye of the NHS Strategy Unit. If you haven’t heard Part One, I suggest you give it a listen, although it’s not strictly necessary. This episode is a continuation of the same conversation and covers creativity, uncertainty, cognitive biases and the limits of nudges.

    Show notes:

    Fraser Battye on LinkedIn The Strategy Unit Iain McGilchrist's The Master and His Emissary Dave Snowden Isaiah Berlin’s The Fox and The Hedgehog Philip Tetlock “AI and the Rise of Mediocrity” – essay in Time Magazine The Design Council’s Double Diamond Cass Sunstein Liberating Structures Bent Flyvbjerg Angie Hobbs Annie Duke_ _ _ _ _ _ _ _ _ _ _ _

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  • Today we have Part One of my two part conversation with Fraser Battye. Fraser is a Principal at the Strategy Unit of the UK National Health Service the NHS, and the Strategy Unit provides analysis and strategic change expertise. As part of that role, Fraser provides expert guidance on decision-making. And this is a two-part conversation which covers a huge number of fascinating dimensions of decision-making. In Part One, we cover :

    balancing values with ethical considerations, integrating the two brain hemispheres into the decision-making process decision options as theories to test AI and decision-making, and a lot more there

    Show notes:

    Fraser Battye on LinkedIn The Strategy Unit Iain McGilchrist's The Master and His Emissary

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  • Today, I have the pleasure of welcoming Nuno Reis to the show. I came across Nuno via his LinkedIn posts on uncertainty and in particularly around something called Bayesian Analysis or Bayesian Thinking. If you’ve never come across the term, Bayesian Analysis is the mathematical interpretation of probability. And it underpins so much of our world - and increasingly so because many AI models are built on Bayesian Thinking.

    Nuno is quite critical of how Bayesian Thinking is applied – because we can never remove the human from the numbers and the models. He says that an embrace of Bayesian Thinking – useful as it is, has become an unhealthy dogma. And – that resonated with me particularly because as I looked at Nuno’s background I saw someone saying this who is a trained mathematician with a PhD in Mathematics in String Theory and did a postdoc at Oxford. He worked in the financial sector during the Global Financial Crisis where he sees parallels now in the worlds of AI and related areas.

    So, I invited him to the show and we had a great conversation that covers not only the topics of Bayesian Thinking, the financial industry, but also the topic of uncertainty, lots of philosophy and running.

    I hope you enjoy it and find it insightful. Here is Nuno Reis.

    Show notes:

    Nuno on LinkedIn

    Nuno’s free book, Beyond Luck

    Bayesian Thinking

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  • In this episode, we talk about “tuning in” – into a noisy world so that we can make the best decisions possible. My guest is Nuala Walsh. Nuala is a best-selling author, an adjunct professor of behavioural science at Trinity College in Dublin, an independent non-executive director, a TEDx speaker and one of the 100 Most Influential Women in Finance. She is the author of the fabulous new book Tune In: How to Make Smarter Decisions in a Noisy World.

    This conversation covers that and it is incredibly insightful and fun. Nuala shares several misjudgement ‘traps’ from her book – everything from ego to memory, power, identity and more. We also discuss whistleblowing, regret and so-called “deaf spots”. Nuala shares a number of solutions and ways forward so that we can start to “tune in” and make smarter decisions.

    Show notes:

    Nuala’s website

    Tune In: How to Make Smarter Decisions in a Noisy World.

    Nuala on Linkedin

    Nuala’s Harvard Business Review article “How to Encourage Employees to Speak Up When They See Wrongdoing”

    Innocence Project

    Fred Clay – found innocent after 38 years for a murder he didn’t commit

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  • Today, I welcome back my friend Alison Taylor to the show. Alison is a clinical professor at the NYU Stern School of Business and she is also the Executive Director of Ethical Systems. She spent the last two decades consulting with multinationals on anti-corruption, risk, human rights, stakeholder engagement, and ethics and compliance.

    And she is the author of the fabulous new book, Higher Ground: How Business Can Do the Right Thing in a Turbulent World. And one of the reasons why I think it's a fabulous book is because it opens up a long overdue grown-up conversation about business in society. Alison takes on and challenges a number of pithy myths and notions that this stuff is always easy, and that there are always win-wins all over the place. The reality is, it's quite hard.

    And whether we're talking about employee unrest over racial injustice, justice, supply chains, climate change, or bribery and fraud, some of the things that may seem obvious and easy are actually anything but - doing the right thing can be very confusing, and there are lots of traps associated with it, including balancing interests, what ethics really means, how the concepts of transparency and “zero tolerance” can get in the way, and Alison shares insights on some of these challenges.

    We also talk about trust, which stakeholders companies should listen to, how the book has been received (and it's been received incredibly well, but as you will hear, you'll be surprised to learn where some of the pushback has come from) and so much more. This is a great conversation!

    Show notes:

    Higher Ground: How Business Can Do the Right Thing in a Turbulent World

    Alison’s website

    Alison on LinkedIn

    Alison’s work with the World Economic Forum on the Rise and Role of the Chief Integrity Officer

    Alison’s article “How to build an ethics program for a new era”

    BSR

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  • Today, I welcome back Paula Reid to the show. Paula is known as the “Adventure Psychologist” because of her expertise in adventure psychology, which is all about surviving, coping, and thriving during challenge and uncertainty. So obviously, there are huge parallels to decision-making under or uncertainty and to many of my show's themes.

    And we talk a little bit about that at the outset of this episode. However, beyond that, this one is focused particularly around Paula's adventure cycling across the Ukraine from Odesa in the south to Chornobyl in the north, about 400 miles or 600 kilometres. She did so to raise money for Siobhan's Trust, now called “HopeFull” a charity involved in delivering humanitarian aid to Ukrainians.

    This one covers an awful lot of ground, from adventure psychology to the origins of Paula's work in Ukraine, to the insight on trauma and mental health. Paula is actually in Ukraine as this goes out.

    Video version: https://youtu.be/k_CNfLoFpDY

    Show notes:

    Paula’s website

    Paula’s Ukraine cycling adventure

    Siobhan’s Trust (now called “HopeFull”)

    Paula’s fundraising page

    _ _ _ _ _ _ _ _ _

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  • Today, I'm delighted to welcome Laura Fox to the show. Laura is a risk management professional and the founder of Canary Risk, a firm that helps clients with outsourced risk management and to navigate uncertainty. Canary Risk is a relatively new firm, and Laura took her own personal and professional risks to set it up, so we obviously talk about that. We also cover the state of the risk profession, hiring, cognitive diversity, values, and so much more.

    Laura's enthusiasm, her curiosity, courage, and authenticity come through so well in this conversation, and my favourite part is towards the end when she talks about her own decision-making approach in deciding to set up Canary Risk. And I won't say too much here because I want you to listen to it, other than to say that it's a powerful reminder that in order to make quality decisions, we need to have clarity about what's It's important to us. And that's different for each one of us.

    One-size-fits-all, never fits.

    Link to video version of the podcast.

    Show notes:

    Canary Risk

    Canary clinics

    Laura on LinkedIn

    Michele Wucker

    Rogue Waves by Jonathan Brill

    How to Measure Anything by Doug Hubbard

    Decision Quality by Spetzler, Winter and Meyer

    Christian Hunt

    FAIR methodology

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  • Today, we discuss decision-making in international journalism, particularly when it comes to high-risk environments like conflict zones and natural disasters. My guest is Colin Pereira who was the Deputy Head of High Risk Security at the BBC and later Head of High Risk Security at ITN. Now he is a Director of the security consultancy HP Risk Management and a co-founder of Risk Pal, a risk assessment platform. Colin knows all about decision-making and risk to journalists in places like Ukraine and Gaza.

    He talks about that and the result is a fascinating conversation. We cover how decisions to deploy journalists are made, insights into covering the conflicts in Gaza and Ukraine, the future of international journalism including misinformation, as well as Colin's own decision-making as a start-up founder.

    Show notes:

    Colin on LinkedIn

    RiskPal

    HP Risk Management

    John Schofield’s death

    CNN’s Clarissa Ward

    Committee to Protect Journalists

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  • This is part 2 of 2 with Daniel Wagner on focuses on his fourth and latest book about China: The China Epiphany – Comprehending China’s Relationship With America and The Rest of the World.

    Show notes:

    Daniel Wagner

    The China Epiphany

    Decision-Making in the Polycrisis Era

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  • This episode was recorded in June, 2022.

    My guest is Daniel Wagner, my co-author of Decision-Making in the Polycrisis Era. Daniel had just spent 15 months living and working in China with the Asian Infrastructure Investment Bank (AIIB). This coincided with China’s “zero covid” policy. This is a fascinating conversation that covers:

    · Quarantine in China

    · Life in Beijing as an expat (and under zero covid)

    · Working at the AIIB

    · Geopolitics

    · Much more

    Show notes:

    Daniel Wagner

    The China Epiphany

    Decision-Making in the Polycrisis Era

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  • My latest guest is Garry Honey. Garry trains boards, non-executive directors, and business leaders on strategy, governance, risk, and communication. He is the founder of the consultancy Chiron Risk and runs leadership courses for various business schools.

    In this conversation, we cover reputation, strategic risk, leadership, and decision-making in a crisis, why so few organizations try to map out a purpose, and a vision for their futures, uncertainty in the limits of knowledge, human factors, the problem with ESG, and so much more.

    If you are a leader in an organization, or if you're interested in some of the challenges with leadership in large organizations, you will want to listen to this. It's fascinating stuff.

    Show notes:

    Garry on LinkedIn

    Chiron Risk

    Larry Fink on ESG

    Ataraxia

    Radical Uncertainty by Mervyn King and John Kay

    The Carillion bankruptcy in the UK

    Wicked problems

    Wilful Blindness by Margaret Heffernan

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