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Join Steve Turk on this captivating episode of The Hospitality Mentor Podcast as he sits down with Vanessa James, CEO and founder of VJ Media, and the visionary behind Food, Wine and Fete. Vanessa shares her incredible journey from aspiring sports broadcaster to becoming a dynamic force in the media and events industry. Discover how she navigated her career, overcame challenges, and successfully built her own brand, all while staying true to her Caribbean roots. Whether you're an aspiring entrepreneur, a media enthusiast, or just love a good success story, this episode is packed with insights, tips, and inspiration.
Show Notes with Timestamps:[00:00:00] Introduction:
Steve Turk introduces Vanessa James, CEO and founder of VJ Media and Food, Wine and Fete.[00:01:00] Early Beginnings:
Vanessa’s early aspiration to become a sports broadcaster inspired by Robin Roberts.Her move from Trinidad to the US and initial love for football.[00:03:00] Transition to Radio:
Vanessa’s start as a receptionist at Clear Channel (now iHeart Radio).Her progression to becoming the first female program director in her market.[00:08:00] Career Growth in Tallahassee:
Details on Vanessa’s roles and responsibilities in Tallahassee.Balancing multiple jobs and gaining corporate radio experience.[00:10:00] Move to Miami:
Vanessa’s strategic move to Miami to further her career.Working at the Sun Sentinel and transitioning back to radio.[00:13:00] Entrepreneurial Leap:
The pivotal layoff that led Vanessa to start Vanessa James Media.Building a voiceover business and securing initial clients.[00:19:00] Building a Brand:
Strategies Vanessa used to grow VJ Media.The importance of networking and maintaining professional relationships.[00:25:00] Event Production:
Creation and success of BJ Media Mixology.Launching Food Wine and FET, an all-inclusive Caribbean celebration.[00:30:00] Advice for Aspiring Professionals:
Key advice for young professionals entering the industry.Importance of being reliable, trusting your gut, and valuing collaboration.[00:40:00] Future Plans:
Vanessa’s vision for the future of her events and business.Excitement for upcoming Food Wine and FET events and other projects.[00:43:00] Conclusion:
Steve Turk’s appreciation for Vanessa’s insights and contributions.Vanessa’s final thoughts and encouragement for listeners.[00:45:00] Professional Sign-off:
Vanessa James provides a professional sign-off for the podcast.[00:46:00] Sponsor Message:
Steve Turk mentions Biscayne Coffee, the episode's sponsor, and their mission to preserve Biscayne Bay.Listeners can tune into The Hospitality Mentor Podcast on all major streaming platforms and YouTube. For more information, visit Vanessa James Media's website and follow her on social media platforms.
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Today we're doing a crossover episode and sharing my other podcast. I do with my co-host Victor Feria called Tangy Talks. I hope you enjoy it.
Welcome to Episode 16 of Tangy Talks! In this episode, Steve Turk and Victor Feria share their summer strategies and insights into managing the hospitality business during South Florida's slower season. They discuss team appreciation, the rise of midterm rentals, revenue management tips, and industry challenges. Plus, exciting news about sponsoring a local fighter and the upcoming Hospitality Mentor networking event. Don't miss out!
Chapters:
[00:00] IntroductionSteve and Victor kick off the episode with a light-hearted chat about their journey to becoming a top podcast and their plans for a team outing at Top Golf.[01:00] Team Appreciation and LeadershipDiscussion on the importance of showing appreciation to the team, especially after a busy first half of the year. Strategies for team engagement and celebrating hard work.[02:00] Navigating Slow Season in South FloridaInsights into managing the slower summer season in South Florida, including the impact of current events, politics, and inflation on travel and hospitality.[04:00] Revenue Management TipsVictor shares revenue management strategies, emphasizing the importance of early planning and adjusting amenities to maintain profitability during slower periods.[06:00] Industry News: Vacasa LayoffsAnalysis of Vacasa's recent layoffs and what it means for the vacation rental industry. Lessons learned and advice for property owners and managers.[09:00] Long-Term vs. Short-Term RentalsDiscussion on the rising trend of long-term rentals and the flexibility of the hybrid model to adapt to market changes. Pros and cons of different rental strategies.[11:00] Owner Relations and CommunicationThe importance of maintaining good relationships with property owners and ensuring transparency and communication. How Tangy Management prioritizes owner experience.[13:00] Midterm Rentals: The New TrendExploration of the growing demand for midterm rentals, especially in light of upcoming events like the FIFA World Cup. Benefits of offering flexible rental options.[15:00] Personal Experiences with Midterm RentalsSteve and Victor discuss their personal thoughts on living in different locations for extended periods and the logistical considerations for midterm stays.[18:00] Tangy Management's Approach to Slow SeasonStrategies Tangy Management employs to navigate the slow season, including competitive pricing, team planning, and maintaining core team members.[21:00] Market Analysis and Competitor InsightsHow Tangy Management analyzes market trends and competitor pricing to stay competitive during the slower months.[23:00] Preparing Owners for Slow SeasonAdvice for property owners on preparing for the slow season, including setting realistic expectations and being flexible with rental rates.[26:00] Creative Revenue SolutionsExploring additional revenue streams for vacation rentals, such as offering extra services and events to guests.[28:00] Upcoming Events and SponsorshipsAnnouncement of the July 10th Hospitality Mentor networking event and the sponsorship of local fighter Christian Esquilin.[30:00] Wrap-Up and Sign-OffSteve and Victor close the episode with a reminder about the upcoming event and a friendly challenge for their Top Golf outing.
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In this episode of The Hospitality Mentor Podcast, host Steve Turk sits down with Mauro Pinho, Vice President of Sales and Marketing at the Acqualina Resort. Mauro shares his incredible journey from waiting tables to becoming a leader in luxury hospitality. Discover the key moments and relationships that shaped his career, the challenges and rewards of working at world-renowned properties, and his insights on the future of hospitality marketing. Whether you're a seasoned professional or just starting in the industry, Mauro's story will inspire and motivate you to pursue your passion in hospitality.
Show Notes:00:00 - Introduction
Steve Turk welcomes listeners to The Hospitality Mentor Podcast.Introduction of Mauro Pinho, Vice President of Sales and Marketing at the Acqualina Resort.02:00 - Early Beginnings
Mauro discusses his first job in hospitality, waiting tables, and how it shaped his perspective on the industry.His transition to a sales manager role at the Fasano Hotel in Sao Paulo.08:00 - Career Growth
Mauro’s experiences and growth at the Fasano Hotel.The importance of curiosity and going beyond job descriptions.12:00 - Transition to St. Regis
The cultural shock and differences between working at Fasano and St. Regis.The importance of structure and processes in large hospitality chains.17:00 - Knowing Yourself
Mauro’s advice on understanding your professional needs and finding the right fit in the hospitality industry.19:00 - Joining Aqualina Resort
Mauro’s decision to join Aqualina Resort after an inspiring conversation with Deborah Yeager.The importance of creativity and innovation in his role.24:00 - Building Relationships
The significance of networking and maintaining professional relationships in the hospitality industry.27:00 - Embracing Technology
Mauro’s views on using AI and technology to enhance the customer journey and improve efficiency.30:00 - Conferences and Influencers
The role of conferences and social media influencers in hospitality marketing.How Aqualina integrates these strategies to build its brand.33:00 - Exciting Projects at Aqualina
Upcoming renovations and projects at Aqualina Resort.Mauro’s excitement for the future and ongoing growth of the resort.38:00 - Advice to Young Professionals
Mauro’s advice to young hospitality professionals: focus on people and relationships.41:00 - Closing Remarks
Steve Turk wraps up the episode and thanks Mauro for sharing his story.Information on how to connect with Mauro Pinho.42:00 - Sponsor Message
Biscayne Coffee: Enjoy delicious coffee roasted in Miami while helping save Biscayne Bay. Use promo code MENTOR for 10% off your first order at BiscayneCoffee.com.
Call to Action:Subscribe to The Hospitality Mentor Podcast for more inspiring stories from top hospitality professionals.
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Episode Overview:
In this special crossover episode, Steve Turk, founder of The Hospitality Mentor, joins David Arraya on the Conscious Hospitality Podcast. Steve shares his journey from his early days as a cabana boy to becoming a renowned leader in the hospitality industry. With stories from iconic hotels like Lowe’s, Mandarin Oriental, and Trump Doral, Steve provides valuable insights into leadership, resilience, and finding passion in your work.
Key Highlights:
Introduction: Steve and David discuss their long-standing friendship and the excitement of this crossover episode.Starting with Gratitude: David emphasizes the importance of gratitude and asks Steve what he is grateful for today.Early Life and Career Beginnings: Steve talks about his childhood in Miami, his diverse cultural background, and his early competitive nature.Discovering Hospitality: Steve shares how his father’s career as an attorney for major hotels influenced his interest in hospitality.Career Milestones: From his first job at Lowe’s Miami Beach Hotel to executive positions at renowned hotels like Mandarin Oriental and Delano.Challenges and Resilience: Steve recounts pivotal moments, including overcoming difficult leadership challenges and learning from setbacks.The Entrepreneurial Leap: The story behind Steve’s successful staffing company, the decision to sell it, and lessons learned about passion versus opportunity.Returning to Hospitality: Steve’s return to the hotel industry, his renewed passion for team-building, and his innovative approaches to leadership.Pandemic Reflections: How the COVID-19 pandemic reshaped Steve’s perspective on work-life balance and led to new entrepreneurial ventures.The Hospitality Mentor: Steve discusses the creation of The Hospitality Mentor, his goals for inspiring the next generation of hospitality professionals, and his thoughts on the future of the industry.Takeaways for Listeners:
Importance of Gratitude: Starting each day with gratitude can ground you and provide clarity in challenging times.Leadership Lessons: Effective leadership involves understanding and motivating diverse teams, and the power of regular one-on-one meetings.Entrepreneurial Insights: The balance between passion and opportunity, and the importance of staying true to your values.Resilience and Adaptability: How to navigate career challenges and make strategic decisions that align with your long-term goals.Work-Life Balance: The significance of balancing professional ambition with personal life, especially in times of crisis.Quotes from the Episode:
“When you’re grateful for things, you realize we have so much more than so many other people around the world.” – Steve Turk“Don’t be afraid to taste different things. If you want to move up, you’ve got to try different places.” – Steve Turk“This industry is one of the few where you can really start at the bottom and end up at the top, no matter what your education level is.” – Steve TurkFollow The Hospitality Mentor:
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If you enjoyed this episode, please subscribe, rate, and leave a review on your favorite podcast platform. Your feedback helps us reach more listeners and share more inspiring stories from the world of hospitality.
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Chatting with Hotel Innovator Ryan Rivett. Dive into the exciting world of hotel life with Ryan Rivett, the brain behind MyPlace Hotels. We're talking about how he started a unique hotel brand, his adventures in the business, and what it takes to stand out in the busy world of hospitality.
Ryan opens up about his grandad's legacy with Super 8 Motels and how MyPlace Hotels is changing the game in staying overnight. Join us for a journey through the ins and outs of creating a place that feels like ‘My Place’ every time you visit.
Listen in for a behind-the-scenes look at the hotel business, straight from a pro.
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Join Steve Turk on the Hospitality Mentor Podcast for an exclusive interview with Jennifer Barnwell, President of Curator Hotel and Resort Collection. In this episode, Jennifer shares the story of her rise through the ranks in the hospitality industry and the insights she's gained along the way. From her early beginnings in upstate New York to orchestrating the strategic direction of Curator, discover the lessons Jennifer has learned in leadership, innovation, and the art of nurturing independent boutique hotels. This conversation not only traces the trajectory of a remarkable career but also dives into the future of hospitality and the significance of independent hotels in today's market. Whether you're just starting out or looking to elevate your hospitality career, this episode is packed with wisdom, experience, and encouragement to inspire your journey.
Learn more about your ad choices. Visit megaphone.fm/adchoices
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Today, you will learn the fantastic story of Ashish Verma’s career in hospitality. Ashish is the Senior Vice President of the Luxury Division for the Unbound Collection at Hyatt Hotels. He shares his inspiring journey in the hospitality industry, starting as a management trainee for Oberoi Hotels in India after a back injury altered his initial dreams of becoming a professional tennis player. Ashish's path in hospitality took him from India to various global destinations, including Paris and New York, working with renowned hotel brands such as Oberoi, Hyatt, and Dream Hotel Group. Throughout his career, Ashish has learned the importance of passion, commitment, and continuous improvement in achieving excellence. His story highlights significant moments, such as being promoted to general manager during Hurricane Katrina at the Windsor Court Hotel and spearheading the successful rebranding and positioning of the Chatwal New York.
Connect with Ashish on LinkedIn
Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
Connect with Steve on LinkedIn
RealTime Reservation Offer
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here!
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Radi Garov, the General Manager at Soho Beach House in Miami, joins Steve in this episode to talk about his inspiring journey in the hospitality industry. Starting as a banquet server after moving from Bulgaria to the U.S., Radi climbed the ladder through hard work, learning, and mentorship. He shares his experiences working in various positions and hotels, from his first job at C Trail Golf Resort to leading roles at FAENA and eventually Soho House. Radi talks about the unique challenges and learning opportunities at each step, including moving into luxury hospitality, mastering service standards, opening new restaurants, and adapting to the private membership model at Soho House.
Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
Connect with Steve on LinkedIn
RealTime Reservation Offer
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here!
Learn more about your ad choices. Visit megaphone.fm/adchoices
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Welcome back to another office hours session! Before Steve dives into the Q&A, he shares his experiences from the ongoing challenge of visiting 50 hotels in 50 days, focusing on finding unique, accessible amenities in hotels.
Steve then answers questions from listeners, addressing subjects like using technology to improve customer experiences, managing high guest turnover in vacation rentals, staff training for maintaining service standards, and the effectiveness of loyalty programs. He gives advice on creating innovative strategies for hotels to partner with local businesses, the financial benefits of sustainable energy, and the potential of social media for boosting visibility and bookings in the hospitality sector.
Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
Connect with Steve on LinkedIn
RealTime Reservation Offer
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here!
Learn more about your ad choices. Visit megaphone.fm/adchoices
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This week, Steve is sitting down with Omri Shalev, the CTO and co-founder of Reeco. Reeco is a company aiming to simplify the hospitality industry's operational side. Omri shares his journey from falling in love with coding in Mexico City at 15, through his various roles in startups and big tech companies like Samsung and Microsoft, to co-founding Reeco. Reeco's mission is to streamline hospitality operations by integrating purchasing, invoice management, recipes, and inventory count into one platform, leading to significant time and cost savings for hotels. Throughout this episode, Omri provides insights into the entrepreneurial mindset, emphasizing the importance of consistency, adding value to the world, and the evolution of technology in the hospitality industry.
Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
Connect with Steve on LinkedIn
RealTime Reservation Offer
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here!
Learn more about your ad choices. Visit megaphone.fm/adchoices
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Tune in to hear the most downloaded episode of The Hospitality Mentor podcast, an interview with Mary Rogers! She is now the Managing Director and Area General Manager for these hotels: Montage Healdsburg, Pendry San Diego, Pendry West Hollywood. Mary has had an incredible career in hospitality, from starting at the age of 13 working at a small bed and breakfast in Ireland to managing the Fontainebleau Miami Beach, one of the world's most luxurious hotels. Throughout this conversation, Mary talks about the different roles she has worked in hotels, the importance of building relationships, and what her advice is for young hoteliers.
Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
Connect with Steve on LinkedIn
RealTime Reservation Offer
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here!
Learn more about your ad choices. Visit megaphone.fm/adchoices
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Gabriel Perez, COO of Lodging for the Indigo Road Hospitality Group, shares his extensive journey in the hospitality industry, beginning as a pool bar attendant in Venezuela. With experiences ranging from managing operations at the Intercontinental Hotel to navigating the challenges of condominium hotels and the impacts of the 2008 financial crisis, Gabriel provides valuable insights into the rewards and complexities of a career in hospitality. He emphasizes the importance of culture, giving back, and creating memorable guest experiences, even amid tribulations like the COVID-19 pandemic. Gabriel also discusses his current role with the Indigo Road Hospitality Group, detailing their focus on creating hospitable cultures and expanding their boutique hotel portfolio.
Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
Connect with Steve on LinkedIn
RealTime Reservation Offer
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here!
Learn more about your ad choices. Visit megaphone.fm/adchoices
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Sami Kohen, Vice President of Food and Beverage for Princess Cruises, joins Steve this week to share his remarkable journey from working as a bellman in Istanbul to excelling in various roles across the hospitality and cruise industry. Sami dives into his entrepreneurial endeavors and challenges in Miami's restaurant scene, his transition from on-ship to shore-side roles, his achievements and lessons learned along the way, and his current responsibilities at Princess Cruises. Sami provides incredible insights into managing operations for a large cruise line, adapting to new challenges, and emphasizes the importance of education, versatility, and innovation in hospitality.
Connect with Sami Kohen on LinkedIn
Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
Connect with Steve on LinkedIn
RealTime Reservation Offer
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here!
Learn more about your ad choices. Visit megaphone.fm/adchoices
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Lance Sanson, Vice President of Campus Dining at John Knox Village, exploring his extensive career in hospitality. Starting as a busboy in Eugene, Oregon, Lance describes his early years, learning under notable figures, progressing through various roles including management positions in airport dining and eventually transitioning into senior living facility dining services. He outlines the evolution of his career, emphasizing the importance of being a sponge for knowledge, the power of innovation, and the significance of understanding generational dining preferences. You'll also hear about the ambitious culinary and service standards at John Knox Village, aiming to compete with top dining establishments in South Florida and beyond, highlighting John Knox Village's strategy for attracting and training staff to uphold these high standards.
Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
Connect with Steve on LinkedIn
RealTime Reservation Offer
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here!
Learn more about your ad choices. Visit megaphone.fm/adchoices
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Dive into the exciting world of Airbnb in this podcast episode, where we uncover how Airbnb is changing the game in travel and leisure. We look into why Airbnb stands out, focusing on its new types of stays, high-end offerings, and how it uses artificial intelligence to tailor experiences just for you. The episode also highlights the huge interest in Airbnb rentals for the upcoming US solar eclipse, showing how Airbnb offers more unique places to stay than traditional hotels right where the eclipse can be best seen. Plus, we tackle the issue of places on Airbnb that cost way more than they should, identifying which spots have the highest prices and sharing smart ways to find better deals. Whether you're eager to see the solar eclipse or just want to make smart choices in popular travel spots, this podcast is packed with information to help you make the most of Airbnb. Listen in for insightful tips on booking the right place, using travel rewards to your advantage, and picking the best spots for an unforgettable trip.
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This week, we're excited to revisit Kirk Peterson's episode. Kirk is the President at Sightline Hospitality and his journey in the hospitality industry, starting from his very first job in food and beverage at a country club to becoming an influential figure in the industry, is fascinating. Kirk discusses the critical role mentors played in his career, the importance of relationships and hard work, and the pivotal transition from working in the investment world to leading operations in hotel management. He also outlines the evolution and strategic positioning of Sightline Hospitality as an expert in managing independent, boutique, and soft-branded hotels.
Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
Connect with Steve on LinkedIn
RealTime Reservation Offer
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here!
Learn more about your ad choices. Visit megaphone.fm/adchoices
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Christopher Calabrese, the Vice President and General Manager of the JW Marriott Resort and Spa and Marriott Cancun, joins the Hospitality Mentor Podcast to share his career journey and insights about the hospitality industry. Christopher discusses his roots in hospitality, which began in his mother's kitchen, and his move to roles across the United States and eventually internationally. He talks about his experience navigating cultural differences, developing his own leadership style, and being part of the launch of Marriott's first all-inclusive project. Christopher offers evergreen advice to hospitality professionals and shares the importance of mentorship.
Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
Connect with Steve on LinkedIn
RealTime Reservation Offer
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here!
Learn more about your ad choices. Visit megaphone.fm/adchoices
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Cole Boucher, the founder and president of Essential Hospitality, joins Steve today to share his journey in the hospitality industry. Cole's first job started in his family’s company, Boucher Brothers, on Miami beach at the age of 13, and since then he hasn’t stopped.
He decided to leave college and start his business, Essential Hospitality, which caters more towards larger hotels, assisting in hospitality logistics and service. A partnership at the Fontainebleau led him to add a pool feature under his model, providing management, payroll, and essentially an all-in-one package for prospective hotels.
After this, he ventured out to other properties, adding to his repertoire. The business model Cole follows is a personal, customer service-oriented model that prides itself on creating a great experience for customers. He also reveals an exciting partnership with and a Major Food Group. Tune in to hear Cole's inspiring hospitality story!
Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
Connect with Steve on LinkedIn
RealTime Reservation Offer
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here!
Learn more about your ad choices. Visit megaphone.fm/adchoices
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In this office hours show, Steve is answering listener questions live from LinkedIn! Steve shares his process of becoming an entrepreneur in hospitality, gives advice for entrepreneurs wishing to enter the hospitality market, and shares strategies for selecting hotels when traveling. You'll also hear his advice for vendors on understanding each hotel's unique needs and highlights how AI can help in the business.
Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
Connect with Steve on LinkedIn
RealTime Reservation Offer
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here!
Learn more about your ad choices. Visit megaphone.fm/adchoices
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Nico Foris, CEO of Guest Services Inc, joins Steve in this episode to chat about his journey in the hospitality industry. Starting as a dishwasher at 12 years old, he progressed through various industries, including working as CFO for the Washington Commanders before landing his current role at Guest Services Inc. He shares his insights about the value of hard work, relationship building, listening skills, and humility. Nico discusses the success of his company's recent ventures, such as the re-establishment of a resort in the Everglades National Park.
Don’t forget to check out Good Morning Hospitality - Steve and Sarah’s live show every Wednesday morning!
Connect with Steve on LinkedIn
RealTime Reservation Offer
This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory.
The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more.
To learn more check them out here!
Learn more about your ad choices. Visit megaphone.fm/adchoices
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