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In this episode, David and Steve interview Jeff Kessinger, Vice President of Sales at Jonas Hospitality, who shares his journey from being a night auditor to becoming a 20-year veteran in hotel technology sales.
Jeff dives into pressing industry challenges like labor shortages, technology overload, and fragmented systems, while exploring solutions to enhance guest experiences and loyalty. He sheds light on the future of direct bookings, the evolving expectations of travelers, and how an integrated tech stack can empower hoteliers to stay ahead.
Key Topics Covered:
The evolution of hotel technology and its impact on the hospitality industryHow to Overcome Challenges Such as Labor Shortages and Operational Inefficiencies?What are the pros and cons of using all-in-one tech solutions for hotel operations? The role of unified platforms in enhancing the guest journeySponsor spot:
This episode is sponsored by Jonas Hospitality: https://jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Jeff on LinkedIn: https://www.linkedin.com/in/jeffkessinger/
Jonas Hospitality: https://jonashospitality.com/For full show notes head to: https://themodernhotelier.com/episode/119
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
This episode features an engaging conversation with Katherine Grass, CEO of Optii. Discover how technology, AI, and data-driven solutions are revolutionizing hotel operations, improving efficiency, and enhancing the guest experience.
What is the role of AI and predictive technology in optimizing housekeeping and operational efficiency? How Optii differs from traditional task management tools?What are the labor challenges facing the hospitality industry?The importance of open APIs for seamless tech integration.
Katherine discusses her journey into hospitality technology and how AI is transforming hotel operations, particularly through Optii's innovative approach to housekeeping and maintenance. She highlights the importance of user-friendly technology, the ongoing labor challenges, and the integration with other tech tools to enhance operational efficiency.
Key Topics Covered:
Sponsor spot:
This episode is sponsored by Optii: https://www.optiisolutions.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Katherine on LinkedIn:https://www.linkedin.com/in/katherinegrass/
Optii: https://www.optiisolutions.com/For full show notes head to: https://themodernhotelier.com/episode/118
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
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In this episode, hosts Steve Carran and David Millili sit down with Joonas Ahola, founder of Meeting Package. Having started his entrepreneurial journey at age 16 with an event agency, Ahola discusses how his frustration with the RFP process led him to create Meeting Package, a comprehensive CRS platform for groups, meetings, and events sales.
He shares insights on the differences between European and US markets in hospitality tech adoption, current challenges facing hoteliers in managing group sales, and Meeting Package's ambitious plans to reach 50,000 properties by 2027. The conversation explores how the platform is leveraging AI and partnerships to revolutionize the fragmented world of hotel group bookings and events management.
In this episode, you'll discover about:
How Meeting Package serves as a centralized platform for managing group bookings, meetings, and events across all sales channels - from direct to indirect, online to offline What are the two major challenges hotels face today? What are the Future Innovations from Meeting Package?Sponsor spot:
This episode is sponsored by Meeting Package: https://meetingpackage.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Joonas Ahola on LinkedIn: https://www.linkedin.com/in/joonasahola/?originalSubdomain=fi
Meeting Package: https://meetingpackage.com/For full show notes head to: https://themodernhotelier.com/episode/117
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
This episode features Ryan Heideman, Vice President of Sales at React Mobile, as he joins hosts Steve Carran and David Millili to discuss the latest innovations in hotel safety technology. Ryan shares his journey into the hospitality tech space and provides an in-depth look at how React Mobile is leading the way in workplace safety for hotels.
In this episode, you'll learn about:
The evolution of React Mobile’s enterprise safety platform and its critical role in the hospitality industry.How their range of panic buttons, including Bluetooth, standalone cellular, and LoRa devices, ensures safety in all areas of a hotel.The importance of geolocation technology in providing precise room-level accuracy during emergencies.React Mobile’s collaboration with AHLA and their contributions to the Alert Device Buyer's Guide.Discover how React Mobile is helping hotels create safer environments for their teams and guests alike.
Sponsor spot:
This episode is sponsored by React Mobile: https://www.reactmobile.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Ryan Heideman on LinkedIn: https://www.linkedin.com/in/ryanheideman/
React Mobile: https://www.reactmobile.com/For full show notes head to: https://themodernhotelier.com/episode/116
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, host Steve Carran speaks with Pablo Revale, CEO of Zerf, and Rodrigo Perez Garofalo, CPO of Zerf, live from the floor of The Hospitality Show.
Zerf is a tech company helping hotels recover lost revenue by securing more direct bookings through website optimization, testing, and data-driven solutions. Pablo and Rodrigo discuss their diverse backgrounds, the challenges hotels face with OTAs (Online Travel Agencies), and how Zerf is working to empower hotels to regain control over their sales and booking processes.
Key Topics:
How does Zerf help hotels increase direct bookings by reducing dependency on OTAs? What are the industry challenges?Why do hotels struggle to convert website visitors into direct bookings due to poor clarity, trust, and user experience?This episode provides valuable insights for hoteliers looking to improve their website's performance and capture more direct bookings.
Sponsor spot:This episode is sponsored by Zerf: https://zerf.tech/
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Pablo Revale on LinkedIn: https://www.linkedin.com/in/pablo-revale/
Rodrigo on LinkedIn: https://www.linkedin.com/in/rperezgarofalo/Zerf: https://zerf.tech/
For full show notes head to: https://themodernhotelier.com/episode/115
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, hosts Steve Carran and David Millili sit down with Adam Smock from Impulsify, a retail technology company revolutionizing hotel grab-and-go markets. A former hotelier with over 20 years of experience, Smock discusses how Impulsify helps properties maximize their retail spaces through custom technology solutions, data analytics, and innovative design. Learn about their impressive success stories, including a Hilton property that saw ROI in just 13 days, and discover emerging trends in hotel retail, from self-service alcohol sales to AI-powered satellite coolers. Recently acquired by 365 Retail Market, Impulsify continues to evolve, offering solutions that help non-retailers succeed in the retail space while enhancing the guest experience.
Key Topics:
Where are grab-and-go markets most successful? What are the technology integration features of Impulsify? How Impulsify helps properties maximize their retail spaces through custom technology solutions?Sponsor spot:
This episode is sponsored by Impulsify: https://www.impulsifyinc.com/
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Adam on LinkedIn: https://www.linkedin.com/in/adammsmock/Impulsify: https://www.impulsifyinc.com/
For full show notes head to: https://themodernhotelier.com/episode/114
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Join hosts Steve Carran and David Millili as they interview Josh Graham, Head of Market Development at Cloudbeds, on the trade show floor of The Hospitality Show in San Antonio.
In this insightful episode, Graham discusses Cloudbeds' evolution from serving small properties to accommodating larger hotels, their innovative approach to integrations, and the game-changing launch of Cloudbeds Intelligence, their new AI platform. He also reveals exciting upcoming features including enterprise-grade business intelligence tools and a new housekeeping app.
With 20 years of industry experience, Graham offers valuable perspectives on how Cloudbeds is redefining property management systems through innovation rather than acquisition.
How did Josh Graham find his way to Cloudbeds after 20 years in hospitality? Why do they focus on innovation over acquisition? How does Cloudbeds approach AI differently from competitors? What options do customers have for custom integrations?
Key Topics:Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Josh on LinkedIn: https://www.linkedin.com/in/grahamjosh/Cloudbeds: https://www.cloudbeds.com/
For full show notes head to: https://themodernhotelier.com/episode/113
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Join hosts Steve Carran and David Millili on the trade show floor for an insightful conversation with Walt Sheffler, CEO of Avendra, a leading professional procurement services company in the hospitality industry.
In this episode, Walt shares his journey from Penn State accounting major to hospitality industry leader, revealing how a shortage of accounting jobs led him to a career-defining role as a Marriott management trainee. With decades of experience under his belt, Walt discusses what makes the hospitality industry uniquely rewarding and explains why working with people in an upbeat environment continues to drive his passion.
Key Discussion Points:
The distinction between traditional procurement and hospitality procurementHow Avendra serves different hotel segments, from economy to ultra-luxuryThe company's unique "at property and above property" service modelCreative solutions to the industry's pressing labor shortage challengesSustainability initiatives and ESG measurement in hospitality procurementAvendra's international expansion plans and future growth strategiesLearn how Avendra's team of hospitality veterans brings insider knowledge to procurement services, understanding the day-to-day needs of everyone from executive chefs to front desk staff. Walt also shares valuable insights into how the company is tackling modern challenges, from implementing AI-driven sustainability tracking to helping hotels optimize their labor distribution through strategic supply chain management.
Sponsor spot:This episode is sponsored by Avendra: https://www.avendra.com/
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
LinkedIn: https://www.linkedin.com/in/walt-sheffler-aa14a1/Avendra International: https://www.avendra.com/
For full show notes head to: https://themodernhotelier.com/episode/112
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, hosts Steve Carran and David Millili speak with Theresa Ellsworth from Sertifi at the Hospitality Show.
Theresa, a hospitality technology veteran, discusses the growing challenge of credit card fraud and chargebacks in the hotel industry. She shares valuable insights on preventing criminal fraud, handling friendly fraud, and implementing digital authorization solutions.
What are the essential fraud prevention tools?The importance of 3D Secure technology.How can hotels reduce credit card processing fees and streamline their payment processes using e-commerce merchant IDs? The practical tips for hoteliers to protect their revenue.
In this episode, you'll learn about:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
LinkedIn: https://www.linkedin.com/in/theresaellsworth/
Sertifi: https://corp.sertifi.com/For full show notes head to: https://themodernhotelier.com/episode/111
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Tate Hackert, founder and president of ZayZoon, to discuss earned wage access and financial empowerment in the hospitality industry. Hackert shares his entrepreneurial journey from small-town beginnings to revolutionizing employee pay access, along with insights on business growth and workplace benefits.
Key Topics:
How did ZayZoon transform from a manual loan service into a comprehensive fintech platform? What new features are planned in ZayZoon's rewards and recognition tools? How can earned wage access benefit both employees and employers in the hospitality industry? How does ZayZoon's integration with payroll providers work?Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
LinkedIn: https://www.linkedin.com/in/tate-hackert/ZayZoon: https://www.zayzoon.com/
For full show notes head to: https://themodernhotelier.com/episode/110
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
How is Springboard addressing the housing affordability crisis for hospitality workers in expensive markets?
Join hosts David Millili and Steve Carran as they sit down with Benjamin Rafter, President and CEO of Springboard Hospitality, for an insightful discussion about the intersection of technology and hospitality. With a unique background spanning from tech startups to hotel management, Rafter shares his journey from selling a company to Amazon to leading a portfolio of 47 independent hotels across 14 states.
Learn about his innovative approach to hospitality, including why he puts his personal cell phone number in every hotel room, his strategies for tackling staffing challenges in high-cost markets, and his candid thoughts on technology adoption in the hotel industry.
Key Topics:
How did a tech executive end up running a hotel company? What makes an ideal property for Springboard's portfolio? Which hotel technologies are actually delivering value? Why is technology adoption so slow in hospitality?Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Ben Rafter on LinkedIn: https://www.linkedin.com/in/ben-rafter-623a702/
Springboard Hospitality: https://www.springboardhospitality.com/For full show notes head to: https://themodernhotelier.com/episode/109
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector?
In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear from Brigette Harenda the President of B&Co., Romal Jayswal, Co-founder & CEO at StayNow, Jacqueline Nunley, Travel and Hospitality Advisor at Salesforce, and Ryan Foat, Dream Facilitator at THREE SIXTY.
Key Topics:
How is Milwaukee's hospitality scene evolving beyond being "Chicago's shadow"? Why are some hoteliers hesitant to embrace new technology? How can hotels maintain service quality while adopting new technology? What will define luxury hospitality in 2025?The Modern Hotelier is the official podcast of the Independent Lodging Congress
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Brigette Harenda on LinkedIn: https://www.linkedin.com/in/brigetteharenda/
B&Co.: https://bcobranding.com/Romal Jayswal on LinkedIn: https://www.linkedin.com/in/rj411/
StayNow: https://staynow.com/Jacqueline Nunley on LinkedIn: https://www.linkedin.com/in/jacquelinesnunley/
Salesforce: https://www.salesforce.com/Ryan Foat on LinkedIn: https://www.linkedin.com/in/ryanfoat/
THREE SIXTY: https://threesixtymke.com/For full show notes head to: https://themodernhotelier.com/episode/108
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, hosts David and Steve speak with Judy Chen from Hyatt Hotels Corporation, who shares her expertise on topics ranging from disaster response in the hotel industry to labor retention strategies and major sporting events' impact on hospitality markets.
Key Topics:
The hospitality industry's response to Hurricane Milton, highlighting how smaller hotel groups offered discounted rates to those in needChef Jose Andres' new venture into the hotel business with Hotel Bazaar in Washington DC's GeorgetownThe latest rankings of top business destinations worldwideAAA's new five-diamond hotel awards featuring properties in San Francisco, Miami Beach, and ChicagoKey insights from the Lodging Conference in Phoenix about employee retention in the hotel industryAtlanta's selection as the 2028 Super Bowl host city and its implications for the hospitality sectorThe show brings together industry experts for engaging discussions about current trends, challenges, and opportunities in the hospitality world, offering both analysis and personal insights from those working in the field.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Hurricane Milton- Hotels offering discounted rates
Jose Andres is launching a luxury hotel brand
Top Business Destinations
AAA Awards Five Diamond Status To Chicago, Miami and San Francisco Hotels
Retaining Hoteliers
Super Bowl is coming back to Atlanta in 2028For full show notes head to: https://themodernhotelier.com/episode/107
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil -
What valuable insights does she offer for hoteliers looking to enhance their guest experience and brand presence?
On this special episode, hosts David Millili and Steve Carran sit down with Mandy Murry, CEO of Hospitality Concierge. From her early days as a teenage travel agent in Salt Lake City to running the VIP torch relay program for the 2002 Olympics, Murry shares her fascinating journey in hospitality. Now a sought-after consultant for independent and boutique hotels, she discusses the emerging 'Resortcore' trend, the importance of authentic guest experiences, and how independent hotels can leverage technology and storytelling to stay competitive. Murry also offers valuable insights on community engagement, social media strategy, and her predictions for the future of independent hospitality in 2025. Whether you're a hotelier or industry professional, this episode delivers practical tips for elevating your property's guest experience and brand presence.
Key Topics:
What exactly is Hospitality Concierge and what services do you provide? How should hotels leverage their website and video content? What is "Resortcore" and how can independent hotels embrace it? Will truly independent hotels continue to exist as larger brands acquire them? How important is dropping "old school" thinking in modern hospitality?
Sponsor spot:This episode is sponsored by Mandy Murry & Hospitality Concierge: https://mandymurry.com/
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Mandy Murry: https://www.linkedin.com/in/allmandy/Hospitality Concierge: https://mandymurry.com/
For full show notes head to: https://themodernhotelier.com/episode/106
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil -
In today's episode, hosts David Millili and Steve Carran sit down with Eric Lutz, CEO of Olive. A California native who started his career as an overnight front desk agent, Lutz shares his journey from hospitality operations to founding a hotel technology company. The conversation explores how Olive's personalization platform is helping hotels improve their digital presence and direct booking experience, while discussing broader industry trends including AI adoption, labor challenges, and the future of independent hotels. Lutz offers valuable insights on balancing operational efficiency with guest experience and shares his vision for hospitality technology in 2025. The discussion culminates with his passionate take on why hospitality remains an exciting and growing industry, despite current challenges.
How has Olive improved hotels' direct business and revenue? What does Olive's platform do for hotels? Why are hoteliers hesitant to adopt new technology? What role does AI play in improving guest service? The prediction for the independent hotel sector in 2025?
Key Topics:Sponsor spot:
This episode is sponsored by Olive.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Eric Lutz: https://www.linkedin.com/in/eric-lutz-%F0%9F%AB%92-4871b067/Olive: https://www.tryolive.com/
For full show notes head to: https://themodernhotelier.com/episode/105
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil -
Want to know how a former touring musician is disrupting the way hotels book live entertainment?
In today's episode, hosts David Millili and Steve Carran sit down with Mir Hwang, CEO of GigFinesse - a groundbreaking platform revolutionizing how hotels book live entertainment. Hwang shares his fascinating journey from touring session drummer to tech entrepreneur, including his bold decision to forgo med school and convince his Google-employed cousin to join his venture - much to their traditional Asian American parents' initial dismay.
The conversation explores how GigFinesse is transforming the hospitality industry by streamlining the complex process of booking live entertainment. Handling over 1,500 shows monthly nationwide, the platform connects venues with talent while eliminating unnecessary middlemen and manual processes. Hwang offers valuable insights into the evolving hospitality landscape, where hotels are increasingly becoming cultural hubs rather than just places to check in and out.
Key Segments:
Mir's multicultural upbringing and its influence on his entrepreneurial spiritThe dramatic pivot during COVID-19 that tested GigFinesse's resilienceHow convincing his Google-employed cousin to join the startup led to seven missed calls from momInside look at the changing landscape of hotel entertainmentThe future trends shaping independent hotels in 2025
Sponsor spot:This episode is sponsored by GigFinesse
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Mir Hwang: https://www.linkedin.com/in/mir-hwang-6511a2177/GigFinesse: https://www.gigfinesse.com/
For full show notes head to: https://themodernhotelier.com/episode/104
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil -
Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector?
In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear from Dan Jacobs, the Chef/Owner, of award-winning restaurants, Dandan & EsterEv, in Milwaukee, Gaurav (GB) Sharma, Founder of MOSAIC, Audrey Yates, the VP of Hotel Partnerships at Stash Hotel Rewards, and Brian Polster the Creative Director at THREE SIXTY.
Key Topics:
What is the company's role in the hospitality industryHow does ILC compare to other industry eventsWhat makes ILC unique in terms of networking and atmosphereHow are businesses preparing for upcoming industry changesThe Industry InnovationThe Modern Hotelier is the official podcast of the Independent Lodging Congress
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Dan Jacobs: https://www.linkedin.com/in/dan-jacobs-ba774327b/
Gaurav Sharma: https://www.linkedin.com/in/gbnewyork/Audrey Yates: https://www.linkedin.com/in/audrey-yates-0b5331b4/
Brian Polster: https://www.linkedin.com/in/brianpolster/EsterEv | Milwaukee Private Dining Restaurant: https://chefdanjacobs.com/
MOSAIC: https://mosaicinabox.com/
Stash Hotel Rewards: https://www.stashrewards.com/
THREE SIXTY: https://threesixtymke.com/For full show notes head to: https://themodernhotelier.com/episode/103
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector?
In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode we hear from Andrew Benioff, the Founder and Chairman of ILC, Peter Heinemann, Co-founder and Managing Director of Passport Resorts, and Lindsey Ueberroth, the CEO of Preferred Hotels & Resorts.Key Topics:
How Independents are leading the way in creativityWhy this is the Golden Age of HospitalityWhat big brands buying up independents means for Independent hospitality as a wholeThe challenges and opportunities facing the independent hotel space currentlySponsor spot:
The Modern Hotelier is the official podcast of the Independent Lodging Congress
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Andrew Benioff: https://www.linkedin.com/in/llenrockgroupbenioff/Peter Heinemann: https://www.linkedin.com/in/peter-heinemann-9662035/
Lindsey Ueberroth: https://www.linkedin.com/in/lindseyueberroth/
ILC | Independent Lodging Congress: https://ilcongress.com/
Passport Resorts: https://passportresorts.com/
Preferred Hotels & Resorts: https://preferredhotels.com/
For full show notes head to: https://themodernhotelier.com/episode/102Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
If you are using Online Travel Agencies, you are probably missing out on some of your revenue. In this episode, find out how Janet Ferrer recovered $1 Million from Expedia.
Hospitality Holdings founder and President, Janet Ferrer, is an industry leader in progressive and innovative thinking. As both an on-property leader and Corporate Director of Finance her 27 years in Hospitality lends great insight to her Online Travel Agency Revenue Recovery audit systems and optimization of financial systems within the OTA platforms. Continually looking for ways to be the most progressive OTA Revenue Recovery Service, Janet assembled a team of highly skilled individuals who complete the vision of Hospitality Holdings commitment to continual evolution, financial acumen with state-of-the-art data integration.
In this episode, hosts David Millili and Steve Carran dive into the remarkable journey of Janet Ferrer, founder and CEO of Hospitality Holdings. With over 27 years in the hospitality industry, Janet shares stories of her rise from a newspaper girl in Doylestown, Pennsylvania, to a general manager and corporate director of finance. The discussion spans her career progression, the creation of H2OTA Revenue Recovery, and the entrepreneurial challenges she faced, such as credit card merchant limits and maximizing revenue through effective OTA management.
In this episode, we delve into:
Janet's unexpected entry into the hospitality industryThe inception and growth of Hospitality HoldingsTips for hotels to increase revenue and manage OTA relationshipsChallenges and triumphs of entrepreneurship in the hospitality tech spaceThoughts on AI and maintaining the human touch in hospitalityJoin the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaSponsor spot:
This episode is sponsored by Hospitality Holdings: https://hospitalityholdings.org/
Links:
Hospitality Holdings: https://hospitalityholdings.org/LinkedIn: https://www.linkedin.com/in/janet-marie-f-b53bb157/
For full show notes head to: https://themodernhotelier.com/episode/101
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
What does it take to lead the culinary team at one of America’s largest indoor waterpark resorts and how do you balance tradition and innovation in an ever-evolving culinary landscape?
Join hosts David Millili and Steve Carran, as they dive into the culinary world of Kalahari Resorts with Chef Nick Shaw. Discover the journey from a small-town upbringing to leading the culinary experiences at one of America's largest indoor waterpark resorts.
Chef Nick shares insights on kitchen safety, culinary trends, and the importance of continuous learning in the fast-paced hospitality industry. From exploring diverse cuisines to embracing dietary trends, this episode offers a tantalizing glimpse into the world of resort dining. Whether you're a food enthusiast, aspiring chef, or hospitality professional, you'll find valuable takeaways on creating memorable dining experiences and balancing tradition with innovation. Tune in for a flavorful discussion that bridges the gap between hospitality and culinary arts at Kalahari Resorts.
In this episode, you will learn about:
The culinary focus and offerings at Kalahari ResortsWhat are the Kitchen safety strategies and prioritiesThe technology and automation in the kitchenWhat is the relationship between hospitality and culinary teams in resortsKalahari Resorts' recent renovations and dining optionsThe importance of passion and adaptability in the culinary professionJoin the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
LinkedIn: https://www.linkedin.com/in/nicholas-shaw-1b061157/
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