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Welcome to The Modern Hotelier, where hospitality meets innovation!
In this episode, Steve Carran and David Millili sit down with Alissa Partee, Chief People Officer at Restaurant Technologies. Alissa brings over 15 years of HR expertise, sharing her journey from small-town Minnesota to leading people-first initiatives at an award-winning company. Discover how flexibility, empowerment, and a passion for hospitality drive success in an ever-changing industry.
Key Topics Covered:
How Alissa’s upbringing and career shaped her passion for taking care of people?The impact of three- and four-day workweeks on employee satisfaction and customer service.The importance of seeking and acting on feedback from frontline employees.Breaking down and measuring key factors to build a strong company culture.How can the industry embrace flexibility and innovation to improve worker satisfaction?Tune in to this insightful conversation to learn how intentionality and adaptability create a thriving workplace culture!
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Alissa on LinkedIn: https://www.linkedin.com/in/alissapartee/
Restaurant Technologies: https://www.rti-inc.com/For full show notes head to: https://themodernhotelier.com/episode/125
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
How is technology transforming the guest experience in hospitality today?
In today's episode, hosts David Millili and Steve Carran sit down with visionary entrepreneur and founder of Mews, Richard Valtr. Dive into an inspiring conversation about transforming the guest experience, leveraging technology, and reimagining what it means to create memorable stays in the modern era. From Richard’s early days in hospitality to the bold innovations propelling Mews into industry leadership, this episode is packed with insights for hoteliers and tech enthusiasts alike.
Learn how Mews is reshaping hospitality with AI, loyalty systems, and space-time monetization, and hear Richard’s thoughts on balancing human-first service with groundbreaking tech. Plus, Richard shares personal anecdotes, his favorite historical lessons, and his ambitious vision for the industry's future.
How Richard's upbringing in Prague and diverse educational background shaped his innovative perspective on hospitality. The importance of aligning innovation with a deep understanding of human needs in hospitality. The shift from heads-in-beds to a full 24-hour guest experience. How AI is revolutionizing guest interactions, operational efficiency, and hotel productivity. The importance of understanding guest journeys and preferences. Predictions for the integration of AI in guest services and operations.
Key Topics:Tune in for an engaging mix of hospitality trends, actionable takeaways, and Richard's passion for redefining what hotels can achieve. Whether you're a hospitality pro or just curious about what’s next, this episode is one you won’t want to miss!
Sponsor spot:This episode is sponsored by Mews: https://www.mews.com/en
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Richard on LinkedIn: https://www.linkedin.com/in/richard-valtr-79541410/Mews: https://www.mews.com/en
For full show notes head to: https://themodernhotelier.com/episode/124
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
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In this episode, hosts David Mililli, Steve Carran, and guest host Jacqueline Nunley discuss key hospitality industry trends and events from November. They explore the growing popularity of dark tourism and skillcations expected by 2025, Spirit Airlines filing for bankruptcy, and record-setting Thanksgiving travel numbers.
Additionally, they delve into the emerging trend of Travel Tuesday and the new Cleveland Browns hotel project, reflecting on how these developments shape the future of travel and hospitality.
In this episode, you'll learn (key points/topics covered):
Dark Tourism and SkillcationSpirit Airline files BankruptcyThanksgiving TravelTravel TuesdayCleveland Brown's Opening HotelJoin the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Website: https://jtsnunley.com/
Jacqueline on LinkedIn: https://www.linkedin.com/in/jacquelinesnunleyJacqueline's Bio: https://sha.cornell.edu/people/jacqueline-nunley/
For full show notes head to: https://themodernhotelier.com/episode/123
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
What can a 440-year-old company teach us about sustainable innovation in the modern world?
In this episode, hosts David Millili and Steve Carran sit down with Andrea Piana, CEO of Piana Technology, to explore the fascinating journey of a 440-year-old company at the forefront of sustainable innovation. Discover how Piana's groundbreaking Renovo Mattress is reshaping the hospitality industry with its 100% recyclable design and advanced sleep technology.
Andrea shares insights on the legacy of his family’s Italian textile business, the cultural shift to the U.S., and his vision for a zero-waste future. From his journey as a two-time world kickboxing champion to leading sustainability efforts in bedding, Andrea provides a unique perspective on merging tradition with innovation.
Key Topics:
What inspired the development of the Renovo Mattress as an innovative and sustainable sleeping solution? How are circular economy principles applied in mattress manufacturing?Why are emerging technologies in sleep science and mattress design important for improving sleep quality? The environmental impact of traditional mattress production and disposal.Tune in for a deep dive into the role of circular design in combating ecological challenges and learn how the hospitality industry can lead the way in environmental responsibility—all while ensuring the ultimate guest experience.
Sponsor spot:
This episode is sponsored by Piana Technology: https://www.piana.tech/
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
LinkedIn: https://www.linkedin.com/in/andrea-piana-9b617912/Piana Technology: https://www.piana.tech/
For full show notes head to: https://themodernhotelier.com/episode/122
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In a world where traditional hotel experiences are becoming obsolete, how can the hospitality industry transform from merely providing a place to stay into a platform for genuine human connection and personal transformation?
In this episode, Steve Carran speaks with Bashar Wali and Eric Jafari as they challenge the status quo of hotel innovation. Moving far beyond traditional wellness concepts, they explore how the next generation is redefining hospitality through community, belonging, and transformative experiences.
Key Topics include:
The death of conventional hotel modelsHow Gen Z and Millennials are reimagining wellness as a social, communal experienceWhy hotels must shift from transactional services to creating genuine human connectionsLessons from innovative retail concepts like Erewhon and GoopThe critical importance of making guests feel they truly belongDrawing from personal experiences and industry insights, Wali and Jafari argue that the future of hotels isn't about amenities, but about creating tribes, cultivating culture, and helping guests feel they matter in an increasingly disconnected world.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Bashar Wali on LinkedIn: https://www.linkedin.com/in/basharwali/Practice Hospitality: https://www.practicehospitality.com/
Eric Jafari on LinkedIn: https://www.linkedin.com/in/ericjafari/?originalSubdomain=uk
AENDRE Limited: https://www.aendregroup.com/
For full show notes head to: https://themodernhotelier.com/episode/121
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, Steve and David speak with Brad Steward from Caravan Outpost and JC Curleigh, CEO of Pelican Products, as they share their insights on building momentum through impactful moments in their respective industries. Brad Steward discusses his transition from the action sports business to hospitality, highlighting the creation and unique selling points of Caravan Outpost. He emphasizes the importance of consumer marketing and creating genuine experiences.
Following Brad, JC Curleigh elaborates on Pelican Products' mission to protect and equip for critical missions, unveiling exciting new products that will extend Pelican's reach. He provides advice on leadership and the importance of patience, asking the right questions, and not taking oneself too seriously.
This engaging discussion offers valuable lessons for any aspiring entrepreneur or business leader.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
James 'JC' Curleigh on LinkedIn: https://www.linkedin.com/in/james-jc-curleigh-41698739/Pelican Products, Inc.: https://www.pelican.com/
Bradley Steward on LinkedIn: https://www.linkedin.com/in/bradley-steward-7b829a23/
Caravan Outpost: https://caravanoutpostojai.com/
For full show notes head to: https://themodernhotelier.com/episode/120
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, David and Steve interview Jeff Kessinger, Vice President of Sales at Jonas Hospitality, who shares his journey from being a night auditor to becoming a 20-year veteran in hotel technology sales.
Jeff dives into pressing industry challenges like labor shortages, technology overload, and fragmented systems, while exploring solutions to enhance guest experiences and loyalty. He sheds light on the future of direct bookings, the evolving expectations of travelers, and how an integrated tech stack can empower hoteliers to stay ahead.
Key Topics Covered:
The evolution of hotel technology and its impact on the hospitality industryHow to Overcome Challenges Such as Labor Shortages and Operational Inefficiencies?What are the pros and cons of using all-in-one tech solutions for hotel operations? The role of unified platforms in enhancing the guest journeySponsor spot:
This episode is sponsored by Jonas Hospitality: https://jonashospitality.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Jeff on LinkedIn: https://www.linkedin.com/in/jeffkessinger/
Jonas Hospitality: https://jonashospitality.com/For full show notes head to: https://themodernhotelier.com/episode/119
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
This episode features an engaging conversation with Katherine Grass, CEO of Optii. Discover how technology, AI, and data-driven solutions are revolutionizing hotel operations, improving efficiency, and enhancing the guest experience.
What is the role of AI and predictive technology in optimizing housekeeping and operational efficiency? How Optii differs from traditional task management tools?What are the labor challenges facing the hospitality industry?The importance of open APIs for seamless tech integration.
Katherine discusses her journey into hospitality technology and how AI is transforming hotel operations, particularly through Optii's innovative approach to housekeeping and maintenance. She highlights the importance of user-friendly technology, the ongoing labor challenges, and the integration with other tech tools to enhance operational efficiency.
Key Topics Covered:
Sponsor spot:
This episode is sponsored by Optii: https://www.optiisolutions.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Katherine on LinkedIn:https://www.linkedin.com/in/katherinegrass/
Optii: https://www.optiisolutions.com/For full show notes head to: https://themodernhotelier.com/episode/118
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, hosts Steve Carran and David Millili sit down with Joonas Ahola, founder of Meeting Package. Having started his entrepreneurial journey at age 16 with an event agency, Ahola discusses how his frustration with the RFP process led him to create Meeting Package, a comprehensive CRS platform for groups, meetings, and events sales.
He shares insights on the differences between European and US markets in hospitality tech adoption, current challenges facing hoteliers in managing group sales, and Meeting Package's ambitious plans to reach 50,000 properties by 2027. The conversation explores how the platform is leveraging AI and partnerships to revolutionize the fragmented world of hotel group bookings and events management.
In this episode, you'll discover about:
How Meeting Package serves as a centralized platform for managing group bookings, meetings, and events across all sales channels - from direct to indirect, online to offline What are the two major challenges hotels face today? What are the Future Innovations from Meeting Package?Sponsor spot:
This episode is sponsored by Meeting Package: https://meetingpackage.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Joonas Ahola on LinkedIn: https://www.linkedin.com/in/joonasahola/?originalSubdomain=fi
Meeting Package: https://meetingpackage.com/For full show notes head to: https://themodernhotelier.com/episode/117
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
This episode features Ryan Heideman, Vice President of Sales at React Mobile, as he joins hosts Steve Carran and David Millili to discuss the latest innovations in hotel safety technology. Ryan shares his journey into the hospitality tech space and provides an in-depth look at how React Mobile is leading the way in workplace safety for hotels.
In this episode, you'll learn about:
The evolution of React Mobile’s enterprise safety platform and its critical role in the hospitality industry.How their range of panic buttons, including Bluetooth, standalone cellular, and LoRa devices, ensures safety in all areas of a hotel.The importance of geolocation technology in providing precise room-level accuracy during emergencies.React Mobile’s collaboration with AHLA and their contributions to the Alert Device Buyer's Guide.Discover how React Mobile is helping hotels create safer environments for their teams and guests alike.
Sponsor spot:
This episode is sponsored by React Mobile: https://www.reactmobile.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Ryan Heideman on LinkedIn: https://www.linkedin.com/in/ryanheideman/
React Mobile: https://www.reactmobile.com/For full show notes head to: https://themodernhotelier.com/episode/116
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, host Steve Carran speaks with Pablo Revale, CEO of Zerf, and Rodrigo Perez Garofalo, CPO of Zerf, live from the floor of The Hospitality Show.
Zerf is a tech company helping hotels recover lost revenue by securing more direct bookings through website optimization, testing, and data-driven solutions. Pablo and Rodrigo discuss their diverse backgrounds, the challenges hotels face with OTAs (Online Travel Agencies), and how Zerf is working to empower hotels to regain control over their sales and booking processes.
Key Topics:
How does Zerf help hotels increase direct bookings by reducing dependency on OTAs? What are the industry challenges?Why do hotels struggle to convert website visitors into direct bookings due to poor clarity, trust, and user experience?This episode provides valuable insights for hoteliers looking to improve their website's performance and capture more direct bookings.
Sponsor spot:This episode is sponsored by Zerf: https://zerf.tech/
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Pablo Revale on LinkedIn: https://www.linkedin.com/in/pablo-revale/
Rodrigo on LinkedIn: https://www.linkedin.com/in/rperezgarofalo/Zerf: https://zerf.tech/
For full show notes head to: https://themodernhotelier.com/episode/115
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, hosts Steve Carran and David Millili sit down with Adam Smock from Impulsify, a retail technology company revolutionizing hotel grab-and-go markets. A former hotelier with over 20 years of experience, Smock discusses how Impulsify helps properties maximize their retail spaces through custom technology solutions, data analytics, and innovative design. Learn about their impressive success stories, including a Hilton property that saw ROI in just 13 days, and discover emerging trends in hotel retail, from self-service alcohol sales to AI-powered satellite coolers. Recently acquired by 365 Retail Market, Impulsify continues to evolve, offering solutions that help non-retailers succeed in the retail space while enhancing the guest experience.
Key Topics:
Where are grab-and-go markets most successful? What are the technology integration features of Impulsify? How Impulsify helps properties maximize their retail spaces through custom technology solutions?Sponsor spot:
This episode is sponsored by Impulsify: https://www.impulsifyinc.com/
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Adam on LinkedIn: https://www.linkedin.com/in/adammsmock/Impulsify: https://www.impulsifyinc.com/
For full show notes head to: https://themodernhotelier.com/episode/114
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Join hosts Steve Carran and David Millili as they interview Josh Graham, Head of Market Development at Cloudbeds, on the trade show floor of The Hospitality Show in San Antonio.
In this insightful episode, Graham discusses Cloudbeds' evolution from serving small properties to accommodating larger hotels, their innovative approach to integrations, and the game-changing launch of Cloudbeds Intelligence, their new AI platform. He also reveals exciting upcoming features including enterprise-grade business intelligence tools and a new housekeeping app.
With 20 years of industry experience, Graham offers valuable perspectives on how Cloudbeds is redefining property management systems through innovation rather than acquisition.
How did Josh Graham find his way to Cloudbeds after 20 years in hospitality? Why do they focus on innovation over acquisition? How does Cloudbeds approach AI differently from competitors? What options do customers have for custom integrations?
Key Topics:Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Josh on LinkedIn: https://www.linkedin.com/in/grahamjosh/Cloudbeds: https://www.cloudbeds.com/
For full show notes head to: https://themodernhotelier.com/episode/113
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Join hosts Steve Carran and David Millili on the trade show floor for an insightful conversation with Walt Sheffler, CEO of Avendra, a leading professional procurement services company in the hospitality industry.
In this episode, Walt shares his journey from Penn State accounting major to hospitality industry leader, revealing how a shortage of accounting jobs led him to a career-defining role as a Marriott management trainee. With decades of experience under his belt, Walt discusses what makes the hospitality industry uniquely rewarding and explains why working with people in an upbeat environment continues to drive his passion.
Key Discussion Points:
The distinction between traditional procurement and hospitality procurementHow Avendra serves different hotel segments, from economy to ultra-luxuryThe company's unique "at property and above property" service modelCreative solutions to the industry's pressing labor shortage challengesSustainability initiatives and ESG measurement in hospitality procurementAvendra's international expansion plans and future growth strategiesLearn how Avendra's team of hospitality veterans brings insider knowledge to procurement services, understanding the day-to-day needs of everyone from executive chefs to front desk staff. Walt also shares valuable insights into how the company is tackling modern challenges, from implementing AI-driven sustainability tracking to helping hotels optimize their labor distribution through strategic supply chain management.
Sponsor spot:This episode is sponsored by Avendra: https://www.avendra.com/
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
LinkedIn: https://www.linkedin.com/in/walt-sheffler-aa14a1/Avendra International: https://www.avendra.com/
For full show notes head to: https://themodernhotelier.com/episode/112
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, hosts Steve Carran and David Millili speak with Theresa Ellsworth from Sertifi at the Hospitality Show.
Theresa, a hospitality technology veteran, discusses the growing challenge of credit card fraud and chargebacks in the hotel industry. She shares valuable insights on preventing criminal fraud, handling friendly fraud, and implementing digital authorization solutions.
What are the essential fraud prevention tools?The importance of 3D Secure technology.How can hotels reduce credit card processing fees and streamline their payment processes using e-commerce merchant IDs? The practical tips for hoteliers to protect their revenue.
In this episode, you'll learn about:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
LinkedIn: https://www.linkedin.com/in/theresaellsworth/
Sertifi: https://corp.sertifi.com/For full show notes head to: https://themodernhotelier.com/episode/111
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Tate Hackert, founder and president of ZayZoon, to discuss earned wage access and financial empowerment in the hospitality industry. Hackert shares his entrepreneurial journey from small-town beginnings to revolutionizing employee pay access, along with insights on business growth and workplace benefits.
Key Topics:
How did ZayZoon transform from a manual loan service into a comprehensive fintech platform? What new features are planned in ZayZoon's rewards and recognition tools? How can earned wage access benefit both employees and employers in the hospitality industry? How does ZayZoon's integration with payroll providers work?Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
LinkedIn: https://www.linkedin.com/in/tate-hackert/ZayZoon: https://www.zayzoon.com/
For full show notes head to: https://themodernhotelier.com/episode/110
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
How is Springboard addressing the housing affordability crisis for hospitality workers in expensive markets?
Join hosts David Millili and Steve Carran as they sit down with Benjamin Rafter, President and CEO of Springboard Hospitality, for an insightful discussion about the intersection of technology and hospitality. With a unique background spanning from tech startups to hotel management, Rafter shares his journey from selling a company to Amazon to leading a portfolio of 47 independent hotels across 14 states.
Learn about his innovative approach to hospitality, including why he puts his personal cell phone number in every hotel room, his strategies for tackling staffing challenges in high-cost markets, and his candid thoughts on technology adoption in the hotel industry.
Key Topics:
How did a tech executive end up running a hotel company? What makes an ideal property for Springboard's portfolio? Which hotel technologies are actually delivering value? Why is technology adoption so slow in hospitality?Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Ben Rafter on LinkedIn: https://www.linkedin.com/in/ben-rafter-623a702/
Springboard Hospitality: https://www.springboardhospitality.com/For full show notes head to: https://themodernhotelier.com/episode/109
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector?
In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear from Brigette Harenda the President of B&Co., Romal Jayswal, Co-founder & CEO at StayNow, Jacqueline Nunley, Travel and Hospitality Advisor at Salesforce, and Ryan Foat, Dream Facilitator at THREE SIXTY.
Key Topics:
How is Milwaukee's hospitality scene evolving beyond being "Chicago's shadow"? Why are some hoteliers hesitant to embrace new technology? How can hotels maintain service quality while adopting new technology? What will define luxury hospitality in 2025?The Modern Hotelier is the official podcast of the Independent Lodging Congress
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Brigette Harenda on LinkedIn: https://www.linkedin.com/in/brigetteharenda/
B&Co.: https://bcobranding.com/Romal Jayswal on LinkedIn: https://www.linkedin.com/in/rj411/
StayNow: https://staynow.com/Jacqueline Nunley on LinkedIn: https://www.linkedin.com/in/jacquelinesnunley/
Salesforce: https://www.salesforce.com/Ryan Foat on LinkedIn: https://www.linkedin.com/in/ryanfoat/
THREE SIXTY: https://threesixtymke.com/For full show notes head to: https://themodernhotelier.com/episode/108
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, hosts David and Steve speak with Judy Chen from Hyatt Hotels Corporation, who shares her expertise on topics ranging from disaster response in the hotel industry to labor retention strategies and major sporting events' impact on hospitality markets.
Key Topics:
The hospitality industry's response to Hurricane Milton, highlighting how smaller hotel groups offered discounted rates to those in needChef Jose Andres' new venture into the hotel business with Hotel Bazaar in Washington DC's GeorgetownThe latest rankings of top business destinations worldwideAAA's new five-diamond hotel awards featuring properties in San Francisco, Miami Beach, and ChicagoKey insights from the Lodging Conference in Phoenix about employee retention in the hotel industryAtlanta's selection as the 2028 Super Bowl host city and its implications for the hospitality sectorThe show brings together industry experts for engaging discussions about current trends, challenges, and opportunities in the hospitality world, offering both analysis and personal insights from those working in the field.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Hurricane Milton- Hotels offering discounted rates
Jose Andres is launching a luxury hotel brand
Top Business Destinations
AAA Awards Five Diamond Status To Chicago, Miami and San Francisco Hotels
Retaining Hoteliers
Super Bowl is coming back to Atlanta in 2028For full show notes head to: https://themodernhotelier.com/episode/107
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil -
What valuable insights does she offer for hoteliers looking to enhance their guest experience and brand presence?
On this special episode, hosts David Millili and Steve Carran sit down with Mandy Murry, CEO of Hospitality Concierge. From her early days as a teenage travel agent in Salt Lake City to running the VIP torch relay program for the 2002 Olympics, Murry shares her fascinating journey in hospitality. Now a sought-after consultant for independent and boutique hotels, she discusses the emerging 'Resortcore' trend, the importance of authentic guest experiences, and how independent hotels can leverage technology and storytelling to stay competitive. Murry also offers valuable insights on community engagement, social media strategy, and her predictions for the future of independent hospitality in 2025. Whether you're a hotelier or industry professional, this episode delivers practical tips for elevating your property's guest experience and brand presence.
Key Topics:
What exactly is Hospitality Concierge and what services do you provide? How should hotels leverage their website and video content? What is "Resortcore" and how can independent hotels embrace it? Will truly independent hotels continue to exist as larger brands acquire them? How important is dropping "old school" thinking in modern hospitality?
Sponsor spot:This episode is sponsored by Mandy Murry & Hospitality Concierge: https://mandymurry.com/
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Mandy Murry: https://www.linkedin.com/in/allmandy/Hospitality Concierge: https://mandymurry.com/
For full show notes head to: https://themodernhotelier.com/episode/106
Follow on LinkedIn: https://www.linkedin.com/company/the-...
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil - Daha fazla göster
