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I caught up with Jo Szczepanska - a phenomenal design talent based out of Melbourne, Australia. Jo sent me an article that they wrote a while ago about persona’s, and it was so good that I thought we should do an episode to dig into it a little deeper. Jo’s one of my favourite people and designers and is a great brain, and heavily involved in the co-design space.
Read article: https://www.thisishcd.com/post/is-it-time-to-refresh-repair-or-retire-your-personas
Connect with Jo: https://www.linkedin.com/in/joszczepanska/?originalSubdomain=au
Read transcript: https://www.thisishcd.com/episode/jo-szczepanska-is-it-time-to-refresh-repair-or-retire-your-personas
Other links
Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
Follow This is HCD on Twitter / https://twitter.com/thisishcd
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John Booth is a well-known figure in EU data centre circles, primarily for his role as reviewer for the EU Code of Conduct for Data Centres and his work with the Certified Energy Efficiency Data Centre Award.
I started by asking John if he thinks data centers are doing enough to conserve energy, water and materials in this time of crisis. I gave an example of a 2021 survey which found that 63% of data center managers thought “there is no business justification for collecting water usage data.”
Yes, thought there are laws coming from the EU that should change that attitude.
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I caught up Royce Wong, Co-Founder and CEO of InOrbit and Global Director - Product Design at BigCommerce. Royce is based out of Sydney, Australia and in this conversation we speak about Big Commerce’s growth, a strategic direction and differentiation. We speak about the balancing of two titles with his start up InOrbit, that is setting out to tackle the asynchronous collaboration space. Royce is awesome and I know you’re going to love this episode.
Transcript & Shownotes:
www.thisishcd.com/episode/royce-wong-scaling-design-at-big-commerce-building-the-future-of-asynchronous-collaboration
Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee
Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
Follow This is HCD on Twitter / https://twitter.com/thisishcd
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I caught up with great friend of the podcast, Amy Bucher. Amy is author of Engaged on Rosenfeld Media and we chat about her role of CBO (chief behavioural officer) at Lirio.
On Lirio's website, they state 'Our purpose is to combine the power of behavioural science with artificial intelligence to drive positive behavior change for the betterment of all people'.
We chat about how this works within the delicate realms of healthcare - and makes for a fantastic conversation.
View transcript, show notes
https://www.thisishcd.com/episode/amy-bucher-applying-behavioural-science-within-the-healthcare-realm
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Hello and welcome to This is HCD. My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland.
Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
If you’re new around here, let me tell you a little bit about This is HCD. It started life in Sydney, whilst I lived there for nearly 14-years. We have been creating content for over 5-years - all for the love of sharing knowledge to the global design community. At the moment, this podcast is my main focus in my career and growing it is my number 1 goal. There are a few things you can do if you want to help This is HCD.
If you want to leave a review (preferably a 5-star one!), I’d really love it - it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.
Become a Patron. A huge thanks to Cyril Secourgeon and Evelyn Cagney who subscribed and became patrons of the show. If you want to do the same, the link should be in the show notes, or you just go to our website. You can get an ad-free stream of the podcast for just €1.66 per month and a shout out as thanks - there’s other plans where you can get exclusive items too.
Also we launched a space on This is HCD.com where you can take courses now on visualisation, design research, UX and Service Design - check it out.
In this episode I speak with Dr Helena Darwin, a UX Researcher based in New York City. Helana has a doctorate in Sociology and is the author of the book ‘Redoing Gender: How Nonbinary Gender Contributes toward Social Change’.
We connected recently on LinkedIn about a series of posts that Helana made about the affect that businesses can put on people to train outside of work hours. I had several conversations with people I’ve coached over the years about this topic, and as you will see, it’s a pandoras box that Helana fantastically describes in great detail.
We had a few technical issues on this episode, but thanks to the wonderful editors on the show, we managed to put all the pieces together!
Let’s jump in...
Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
Follow This is HCD on Twitter / https://twitter.com/thisishcd
Learn more about Helana / https://helanadarwin.com/
Connect with Helana on LinkedIn / https://www.linkedin.com/in/helana-darwin-phd-4b5100b1/?trk=public_post_feed-actor-name
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In this episode I chat with Kelly O Dowd, a recently graduate from NCAD in Ireland. We chat about what the experience was like leaving University, her search for jobs, and where they feel there’s opportunity for universities to better support students in that highly emotional stage of life - the transitional period between Uni and working life.
Kelly is totally fantastic and I know you will get a lot out of this episode.
Let’s jump into the episode.
Full transcript and show notes are available here:
https://www.thisishcd.com/episode/kelly-odowd-they-want-you-to-have-so-many-skills-for-an-entry-level-job
Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee
Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
Follow This is HCD on Twitter / https://twitter.com/thisishcd
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I caught up Mansi Gupta, founder of Unconform. Mansi is a designer, researcher and is working to increase the dialogue regarding the intersection of women and design. She’s been exploring the short comings of Human Centered Design, and we chat openly about where and how she sees the problems.
Transcript and show notes are available on https://www.thisishcd.com
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I caught up Scott Jenson recently - Scott refers to himself as a battle scarred veteran of the software industry.
He has been doing user interface design and strategic planning for over 30 years. He worked at Apple on System 7, Newton, and the Apple Human Interface guidelines. He was UX director of Symbian, VP of product design for Cognima, managed mobile UX for Google and was a creative director at frog design in San Francisco.
Scott returned to Google in 2013 to lead the Physical Web project and research future Android UX concepts. In 2021, Scott left Google to explore life outside.
In this episode we drill into Scott’s focus at the moment, Design within FOSS (free and open source software). We plan on recording two episodes, so this is Part 1. Part 2 will follow in early 2023.
Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee
Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
Follow This is HCD on Twitter / https://twitter.com/thisishcd
Connect with Scott on LinkedIn / https://www.linkedin.com/in/scottjenson/
Connect with Scott on Mastodon / https://social.coop/@scottjenson
Connect with Scott on Twitter / https://twitter.com/scottjenson
View Scott's website / https://jenson.org/
Penpot / https://penpot.app/
Open Core / https://dortania.github.io/OpenCore-Install-Guide/
Elastio / https://elastio.com/
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I recently caught up for coffee with John Collins, also based in Dublin, and the former Director of Content for Intercom and now an independent consultant working in content marketing for businesses around the world.
In this conversation we chat about the role of Content Marketing vs Product Marketing and chat about the massive growth of Intercom over the 7 years that John was there. I put John on the spot (you’re welcome John!) and asked him for the 5-key learnings during this period and also the things that they did that led the business to generating over 1/4 million business leads in that time.
Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee
Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
Follow This is HCD on Twitter / https://twitter.com/thisishcd
Follow John Collins on LinkedIn / https://www.linkedin.com/in/johncollinsireland/
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In this episode I chat with Marzia Aricò, Design Director at Livework in London, and based in the stunning city of Rotterdam. We chat about service measurement - and some of the new work that Marzia and her colleagues at Livework have been working on to help move the dial forward for organisations in this space.
It’s a fantastic conversation and totally enjoyed connecting with Marzia - let’s jump in!
Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
Buy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffee
Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
Follow This is HCD on Twitter / https://twitter.com/thisishcd
Marzia on LinkedIn / https://www.linkedin.com/in/marziaarico/
If you like what we do at This is HCD and want to help us - there are a few things you can do;
Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.
Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks - there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness - with over 220 episodes.
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The episode you are about to hear is with Felisha Araniti, from SCAD University in Savannah. Felisha connected with me several years ago when we ran the first Doing Design Festival and recently published a visualisation that caught my attention. Titled ‘Neurodiversity’ within Human Centered Design Practice, I connected some of the dots between a conversation or episode with Brigette Metzler about how certain neurodiverse minds may well be better suited to aspects of design. It was a throw away comment by me at that time, but Felisha has been researching in this space for a while, following her own diagnosis with ADHD.If you like what we do at This is HCD and want to help us - there are a few things you can do;Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps. Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks - there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness - with over 220 episodes.Let’s jump in!Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patronBuy Gerry a Coffee / https://thisishcd.ck.page/products/buy-me-a-coffeeSign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcdFollow Gerry Scullion on Twitter / https://twitter.com/gerrycircusFollow This is HCD on Twitter / https://twitter.com/thisishcdLink to visualisation about Neurodiversity within Design / https://www.linkedin.com/posts/feldura_userexperience-design-designthinking-activity-6986885744850067456-XyQ4?utm_source=share&utm_medium=member_androidConnect with Felisha on LinkedIn / https://www.linkedin.com/in/feldura/Learn more about your ad choices. Visit megaphone.fm/adchoices
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Hello and welcome to This is HCD. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
If you like what we do at This is HCD and want to help us - there are a few things you can do;
Leave a review wherever you like to listen to the podcast it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.
Become a Patron. You can get an ad-free stream of the podcast for as little as €1.66 per month and you also get a a shout out as thanks - there’s other plans where you can get exclusive items too. All the money goes directly to editing, hosting and maintaining our website which is a repository for human centered design goodness - with over 220 episodes.
In this episode I chat with one of the leaders in the Content Design space, Rachel McConnell. We chat about the work that they are doing in Flo Healthcare, and touch of some of the work that they did whilst at Deliveroo. We chat about the learnings at Flo, where the organisation is going through another iteration on how to connect the dots between Product Design, Content Design etc. Rachel now finds herself in such an exciting position as Design Director with Flo, that allows her to apply much of the knowledge within their second book titled ‘Leading Content Design’ published by the wonderful people at A Book Apart.
We chat about the work Rachel is also doing with Lead with Tempo Conference too.
Rachel was such a wonderful guest, we had so much fun making this episode - I’m sure you’ll enjoy it too!
Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
Follow This is HCD on Twitter / https://twitter.com/thisishcd
Lead with Tempo / https://www.leadwithtempo.com/
Rachel on LinkedIn / https://www.linkedin.com/in/rachel-mcconnellme/?originalSubdomain=uk
'Leading Content Design' book / https://abookapart.com/products/leading-content-design
'Why you need a content design team' book / https://www.amazon.co.uk/Why-need-content-team-build/dp/1720128448
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Hello and welcome to This is HCD. My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland.
Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
This is a new type of episode that I am looking to explore more over the coming years, and that is looking laterally into other fields where we as change-makers can find inspiration. And inspiration you are 100% about to feel and hear in this conversation with one of the finest singer-songwriters around anywhere today, and that is Mark Geary.
The music you hear throughout this episode, is from Mark’s first album, released in 2002 and has accompanied me on my journey as a designer and an ex-patriot whilst living in Australia. It wasn’t until recently though that we really got to sit face to face, in front of turf stove, and drink countless coffees and sing and play guitar together in Mark’s gorgeous cottage in the wilds of a rainy Autumn day deep within a forest on the outskirts of Dublin.
In this conversation we talk about the remarkable journey Mark has been on over the last 2-decades that has seen him play all over the world.
Mark doesn’t play music to be adored, he plays to exist - it’s part of who he is. It’s part of his fabric. He constantly tours around the world, often with Glen Hansard, another phenomenally talented Irish musician.
We speak about his roots in Sin-E in New York, a place where he cut his teeth - a free flowing cafe that many music lovers will automatically connect with Jeff Buckley, but this was a community of like minded people, that cheered and nurtured their own. A community, much like our own within This is HCD, that is trying to figure it all out and get ahead.
There are points in this conversation where we chat about Mark’s environment, and how having the space set up and ready to channel whatever it is that we call ‘it’ - how this affects the process. Mark’s guitars are all around the place, and he’s constantly playing, experimenting, trying and testing out ideas. He’s a master crafts person.
We even talk how this environment is shaping his music, or maybe his music is shaping his environment. How living within a forest is permeating into his latest release, with his latest single being called The Forest.
Let’s get into it!
Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
Follow This is HCD on Twitter / https://twitter.com/thisishcd
Listen to Mark on Spotify / https://open.spotify.com/artist/43wqnAZ5wue40BHfHLqlgt
Buy tickets for Mark's gigs in Whelans / https://www.whelanslive.com/?s=MARK+GEARY&submit=Search
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Aluminum mining: jobs and death in rural Ireland
Aluminum is a critical material for digital. Since 1970, there has been 559% increase in its mining. A typical smartphone can be 14% aluminum, while a up to 50% of a laptop can be made up of steel and aluminum.
Pat and Nuala Geoghegan are farmers from Askeaton, County Limerick. Soon after the Aughinish Alumina aluminum mining factory established itself nearby, their cattle began to get sick and die. And the Geoghegan family got sick. Their beautiful farm became “the killing fields”.
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My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland.
Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
If you’re new around here, let me tell you a little bit about This is HCD. It started life in Sydney, whilst I lived there for nearly 14-years. We have been creating content for over 5-years - all for the love of sharing knowledge to the global design community. At the moment, this podcast is my main focus in my career and growing it is my number 1 goal. If you want to leave a review (preferably a 5-star one!), I’d really love it - it takes a couple of minutes, but it’s one of the most important thing you can do to show support - every little helps.
Also we launched our College on This is HCD.com where you can take courses now on visualisation, design research, UX and Service Design - check it out
In this episode I speak with Lydia Hooper, a humanity centred designer based in Colorado, US. We connected recently off the back of my stakeholder mapping essentials course, which is proof that I am always open to connect and interviewing people! Even on support tickets :-)
We chat about non-violent communication, Lydia’s own design principles and values that she uses to guide her career, and how she managed to form these at such an early stage of her career. We touch on Lydia’s work at the fantastic Design Justice Network also.
Let’s jump in..
Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
Sign up to This is HCD Newsletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
Follow This is HCD on Twitter / https://twitter.com/thisishcd
Connect with Lydia Hooper on LinkedIn / https://www.linkedin.com/in/lydiahooper/
Visit Lydia's website / http://lydiahooper.com/
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Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
Before we jump in, I have a favour to ask. Ive been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps.
Even if you don’t review, you can go one better by telling people you work with about the podcast.
We launched a space on ThisisHCD.com where you can take courses now on visualisation, design research and more.
In this episode I speak with Peter Lofgren, Head of Design for Service NSW in Australia. We chat about Design at Scale, what this means, and how Peter has approached his work across several large organisations, Atlassian, ABC, Westpac and now Service NSW.
Let’s jump in...
Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron
Sign up to This is HCD Netletter / https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd
Follow Gerry Scullion on Twitter / https://twitter.com/gerrycircus
Follow This is HCD on Twitter / https://twitter.com/thisishcd
Connect with Peter Löfgren on LinkedIn / https://www.linkedin.com/in/peterellofgren
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Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
Before we jump in, I have a favour to ask. Ive been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps.
Even if you don’t review, you can go one better by telling people you work with about the podcast.
We launched a space on ThisisHCD.com where you can take courses now on visualisation, design research and more.
In this episode I speak with Ricardo Martins, Professor of Service Design at SCAD, of Savannah College of Art and Design in the US. In this conversation we speak about the parts of design that are often trivialised somewhat, and that’s the implementation of our designs into sometimes seriously complex systems made up of people and processes. We also speak about how we can educate the future Design talent better, and chat about where Ricardo feels Design Leaders are lacking.
It’s a fantastic conversation and totally enjoyed connecting with him - let’s jump in!
Connect with Ricardo: https://www.linkedin.com/in/ricardoalexmartins/
Connect with Gerry: https://www.linkedin.com/in/gerryscullion/
Follow This is HCD: https://www.linkedin.com/company/thisishcd/
Support This is HCD by becoming a patron: https://www.thisishcd.com/become-a-patron
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Thea Kleinmagd is a Circular Material Chains Innovator at Fairphone. When you are buying your next smartphone, please consider Fairphone. They make excellent, modular and repairable products that are built to last. I started our chat by asking Thea to describe the potential toxic impacts of some of the over 50 different materials found in a typical smartphone.
https://www.linkedin.com/in/thea-kleinmagd/
World Wide Waste book: https://gerrymcgovern.com/books/world-wide-waste/
Gerry on Twitter: https://twitter.com/gerrymcgovern
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Save 30% on Visualisation for Change-Makers course
Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
Before we jump in, I have a favour to ask. Ive been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us grow our community - every little helps.
Even if you don’t review, you can go one better by telling people you work with about the podcast.
We launched a space on ThisisHCD.com where you can take courses now on visualisation, design research and more.
In this episode I speak with Marc Fonteijn of the Service Design Show. I appeared many years ago on Marc’s own show and we have been chatting ever since. I caught up with Marc to hear about what he’s been working on, and also about selling service design. We even do a fun role-playing activity where I get to play the boss or decision maker in a business. It’s a good one.
I think you’re going to enjoy it!
Connect with Gerry: https://www.linkedin.com/in/gerryscullion/
Follow This is HCD: https://www.linkedin.com/company/thisishcd/
Support This is HCD by becoming a patron: https://www.thisishcd.com/become-a-patron
Here are some of the links from the show;
servicedesignshow.com
servicedesignshow.com/circle
youtube.com/servicedesignshow
anchor.fm/servicedesignshow
servicedesignjobs.com
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In this episode I speak with June Holley, from NetworkWeaver.com - June is at the forefront of thought-leadership when it comes to community building and we speak about all matters of what community and networks mean - how they differ and also how to go about foster communities for change-makers.
I think you’re going to enjoy it!
Connect with Gerry: https://www.linkedin.com/in/gerryscullion/
Follow This is HCD: https://www.linkedin.com/company/thisishcd/
Support This is HCD by becoming a patron: https://www.thisishcd.com/become-a-patron
https://www.networkweaver.com
June Holley on Twitter
Email June Holley [[email protected]]
Visit This is HCD to listen, learn and read transcripts
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