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Change occurs throughout our lives, yet most people have great difficulty with it. In his book Who Moved My Cheese, Spencer Johnson, M.D. provides an allegory that spells out four different types of people and how they respond to significant change. When the cheese is moved, two of the four people freeze up and try to make things go back to how they were, and two move on and deal with it quickly.
The lessons of this simple book are good for dealing with change in our personal lives and also good to keep in mind as a UX professional. Updating software and adding valuable features also move things around, and even though the intention is to improve our users’ lives, they can be furious. Users don’t like it when we “move their cheese” somewhere else and force them to learn something new. In this episode, Ephie Risho and Jason Moore unpack their experiences with change, both in their own lives and in trying to make new software releases less disruptive. As usual, the episode is sprinkled with plenty of stories, laughs, and insights.
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No matter the context, leadership involves making tough decisions and several strong characteristics. In Jocko Willink’s second edition of Leadership Strategy and Tactics Field Manual, Ephie Risho and Jason Moore explore the idea that these are not necessarily natural traits but things you can learn.
Significant themes include genuine humility, challenges with negativity and micromanagement, and how to bring out people’s best. As usual, they sprinkle in plenty of real-world examples from their own lives as UX leaders in enterprise software.
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Taking on the mantle of new leadership can feel overwhelming, and in this episode, Jason Moore and Ephie Risho dig into tangible practices that make all the difference. They discuss insecurity and imposter syndrome and how to bring out people’s best by reviewing part two of Jocko Willink’s second edition of Leadership Strategy and Tactics Field Manual.
The idea of decentralized command and building trust come up with different angles and examples to help bring the idea home that the leader can lead best by empowering others. As usual, Ephie and Jason sprinkle in plenty of real-world examples from their own lives as UX leaders in enterprise software.
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Growing in leadership does not just happen—it takes work and strategic thinking to reach your best. In this episode, Ephie Risho and Jason Moore dive further into Jocko Willink’s book, Leadership Strategy, and Tactics Field Manual, to unpack some of the ideas raised in the last episode more deeply.
How does one earn influence and respect? How do you focus on the big picture while knowing what’s happening and being engaged in the little things? How can a leader inspire greatness from others? This episode digs deeply into various topics useful for a leader in any field.
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Good leadership doesn’t just happen; it’s a journey that requires sweat and intentionality. While various leadership styles exist, there are core principles that every leader should embrace for a more substantial, more cohesive group. Join Ephie Risho and Jason Moore as they dive into Part One of Jocko Willink's "Leadership Strategy and Tactics Field Manual."
In this episode, they’ll explore the foundational tenets of effective leadership that can be applied in any situation. Drawing from the book and their personal experiences, they discuss how a good leader embodies humility while maintaining strength, takes ownership regardless of the circumstances, and builds trust in relationships. They also emphasize the importance of doing the job efficiently while knowing when to push back and when to let go.
As Jocko highlights, true leaders take responsibility for their actions and establish a clear team purpose and direction. By fostering discipline and accountability, they create an environment where everyone can thrive. So, tune in for insights that will empower you to lead intentionally and make a meaningful impact!
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Not all companies have full UX research departments, but all companies can follow best practices, regardless of their level of maturity. In this episode, Jason Moore and Ephie Risho interview UX leader Lauren Evans, who has a strong UXR background. They discuss what makes good research for enterprise companies. Join us as we share stories and tangible advice to make the research the best possible.
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A strong leader doesn’t push their agenda on a group, but brings out the best of all those around them. A multiplier is a person who is able to help people reach their potential and even go beyond, whereas a diminisher has the opposite effect, leading in a way that makes people do the bare minimum. In Liz Wiseman’s book Multipliers a variety of different types of leaders are explored.
In this episode, Ephie Risho and Jason Moore cover three of the types of multipliers: the debate maker, the challenger, and the debate maker. They also dig into accidental diminishers and some of the common pitfalls leaders can fall into. Their exploration goes beyond the book, bringing in their personal experiences and insights.
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Leadership requires more than a strong presence and good thinking. The best leaders empower others to become their best selves through a wide range of techniques. In Liz Wiseman’s book Multipliers: How the Best Leaders Make Everyone Smarter, there are five main types of multiplier leaders, and in this episode Jason Moore and Ephie Risho cover the first two: The Liberator and The Challenger.
Liberators are excellent at three practices—creating space, demanding the best work, and generating rapid learning cycles. Challengers have a different set of practices—seeding opportunities, laying down challenges, and generating belief in what’s possible. Join Ephie & Jason as they dig deeper into these two types, and share some of their own personal stories to shed light on the topic.
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How do the best leaders make their team smarter? In surveys, it’s common to hear people say they’re contributing 60% at their jobs. Unlocking people’s potential is a skill that can be worked on, and there are ways to bring out the best in people so that they give beyond what they thought they were capable of.
Ephie Risho and Jason Moore jump in to the topic by covering the first few chapters of Liz Wiseman’s book Multipliers: How the Best Leaders Make Everyone Smarter. Diminishers are those who tell people what to do, and oftentimes are geniuses themselves. While they may be the smartest person in the room, leading by directing and having others rely on them results in people giving less than they are capable of.
Multipliers see intelligence in everyone, and engage in certain practices that are most effective. Liz highlights five: the talent magnet, the liberator, the challenger, the debate maker, and the investor. In this episode, Ephie & Jason cover the overall idea and the talent magnet, as usual, bringing in their personal experiences to shed light on the topic.
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In this Q&A episode, Ephie Risho and Jason Moore tackle some challenging questions from their fans. Starting out with someone feeling stuck in their career, then getting into some deeper topics with research, how to build a user research arm in a company that doesn’t want to fund it, and how to tackle the challenge of team members who aren’t fully doing their job. As usual, they explore a lot of ideas, offer some sound advice, and have a bit of fun in the process.
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Managing time well requires daily, intentional effort and a strong system to keep organized and on track. While there are many systems and approaches, the kanban has proven time and again to be an incredibly simple, yet useful system to achieve great things in any situation. Life can be full of a wide range of stages which require very different kinds of approaches to managing time. For example, in a crisis, you may need to accomplish dozens of things in a day. Or when managing a long-term project, there are many things to track and oversee.
This simple tool can cover it all! In this follow-up episode, Jason Moore and Ephie Risho dig more deeply into the book Personal Kanban: Mapping Work | Navigating Life by Jim Benson and Tonianne DeMaria Barry. Among other topics, the Urgent/Important Stephen Covey quadrants are picked apart for the good and the bad aspects of what they have to offer. As usual, Ephie & Jason bring their own experiences and insights, and dig down rabbit holes to consider far more than the book’s contents. Join us for this episode, and be inspired to take control of your time far more effectively.
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There’s always far more to do than time to do it, and it’s easy to get overwhelmed or spend time on less important tasks. In this episode, Jason Moore and Ephie Risho tackle this challenge head-on with a system called the personal kanban. At the time of this recording, Ephie had just come through a time when he had far more on his plate than time and was losing steam on everything. Revisiting these ideas and the book revitalized him and brought far more productivity to the rest of his week.
The two key principles of Kanban are visualizing your work and limiting your work-in-progress. Doing these two things alone can make a massive difference in how well you manage your time. This episode covers the first half of the book Personal Kanban: Mapping Work | Navigating Life by Jim Benson and Tonianne DeMaria Barry.
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The UX Engineer role ensures the software has top quality, consistent experiences. UX and UI diverge in this podcast, where Jason Moore and Ephie Risho dig into the depths with two special guests. UX covers the user flows and experiences, whereas UI is focused more on making everything look and feel seamless.
Special guests Matthew and Cody discuss how they got into the field of UI design, what is most important in larger and smaller organizations, and some of the industry's newest changes. The role of the person looking over the design system may be different from that of a UX designer, but they must work together diligently to create one experience when building top-notch software.
This interview is lighthearted, fun, and chock full of good insights into design systems, UX engineering, UI, and how it all fits together in enterprise software experiences.
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How do user story map tools work for large companies building enterprise software? In this episode, Jason Moore and Ephie Risho finish their five-part series on Jeff Patton’s book User Story Mapping: Discover the Whole Story, Build the Right Product.
Topics covered include building deep, shared understanding, working with personas, using minimum viable product cycles to the best effect, prioritization of opportunities, validated learning, Design Thinking best practices, Lean product cycles, and different ideas for collaboration.
Learn about how stories are like Asteroids, and as usual, hear Ephie and Jason’s stories and experiences as they interact with the rich content of this timeless treasure.
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In part three, Ephie and Jason dig deeper into Jeff Patton’s book User Story Mapping: Discover the Whole Story, Build the Right Product. As they cover chapters 10-13, they delve deeper into more examples and stories to flesh out the practice of using story maps to guide the entire product development process, from early discovery to breaking down big efforts into smaller chunks.
Breaking down a large epic, or opportunity, into sprint-sized rocks can be challenging but is completely achievable with the right tool set. Selecting the right opportunity from a large backlog can also be extremely difficult, and Jeff gives some handy tools and frameworks to help guide that process using an Opportunity Matrix.
As usual, Ephie and Jason sprinkle in some of their stories and experiences over the years, encouraging the listener to use these powerful tools in practical ways to improve product development.
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Way out West there is this fella by the name of Jeff Patton. At least, that was the handle his lovin’ parents gave him. But we just call him the User Story Mapping Dude. Now, this dude was no stranger to product development. Some might even say, when it comes to story mapping, well, he wrote the book.
And as it was, two big fans of his were doing a podcast series on that said book, and decided to take a roadtrip to interview him in person. Those two fans were fellas from Montana by the names of Jason Moore and Ephie Risho. When they finally did record that podcast, it was magic to behold, full of insights and new stories neither of them had ever heard before. And that’s the story we bring to you in this here podcast.
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Story mapping in tech companies of all sizes can have a significant and immediate positive influence. Join Ephie and Jason as they dig into Jeff Patton’s book User Story Mapping: Discover the Whole Story, Build the Right Product. As they cover chapters 4-9, they delve deeper into the practical application of user story mapping, emphasizing the importance of a cohesive narrative that reflects user goals and experiences.
They will explore the concept of creating release plans from story maps, enabling teams to deliver incremental value to users. They also discuss techniques for managing dependencies, handling constraints, and adapting the story map based on changing priorities.
Story maps are critical and valuable tools for facilitating communication between teams, stakeholders, and customers, and Ephie and Jason cover Jeff’s examples as well as give some of their own examples and use cases for this powerful, collaborative tool.
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Shared documents do not equal shared understanding. Rather than sharing a document, teams need to work with visuals like whiteboards and sticky notes in order to build true shared understanding. One core tool that is invaluable in charting out users’ needs and what product should be built is story mapping.
Join Ephie and Jason as they dig into Jeff Patton’s book User Story Mapping: Discover the Whole Story, Build the Right Product. In this episode, some of Jeff’s great examples and stories come to light, including a number of personal interactions Jason and Ephie have had with Jeff over the years. This is a foundational concept that anyone working in product development needs to understand in order to build the right thing for the right user, drive better outcomes, and thus have a greater impact.
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Our smartphones have become our core computer for ongoing daily tasks. Even when sitting at a desk with multiple screens on a powerful computer, some tasks are quicker and easier on a mobile device. What are some examples of good uses of this powerful device that’s always at hand?
Join Jason & Ephie as they discuss the top mobile apps they use, and why. As an experiment, they each took a screenshot of their smartphone home screen and sent it to each other to pick apart. In this light-hearted episode, learn about mobile device good and bad practices, what apps belong on the top, and what some of the frustrations and pitfalls can be.
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At the heart of knowledge workers’ jobs is the need to do critical thinking and ideation around complex concepts. If the end goal is known clearly, moving from point A to B can be a project management task. But a more interactive, innovative approach is needed when B is fuzzy or unknown, and there are many ways to get there.
Introducing Gamestorming, activities that engage people, just like a game, in brainstorming a problem and lead to consensus and better ideas than solo ideation. What activity is most relevant to the problem? It depends on what the need is. There are hundreds of possibilities, although a handful rise to the top in the field of UX.
Join Ephie and Jason as they talk about their experiences using this fantastic resource to aid in product discovery practices for your organization.
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