Episodes

Episode 027: Mark Rosenthal – Your Job is to Develop People  

Hello Lean Leadership Nation!  Today’s guest is Mark Rosenthal.  For the last seven years, Mark has been the Principal at Novayama, LLC, a consulting firm based in Seattle, Washington. Mark is an experienced Lean Practitioner with experience working with companies like Boeing, Terex, and Eastman Kodak.  Mark also regularly blogs over at theleanthinker.com. Today Mark and I have a discussion about his lean experiences and he shares his advice for other lean practitioners based upon his over 20 year career. Favorite Lean Quote: Setback in their Lean Journey: Mark talks about his learning moments and pushing too hard where people develop resistance to him as a teacher more than a resistance to the concepts he's trying to teach. Lean “A-Ha!” Moment: Mark shares about how reading Stephen Spears PhD dissertation and Mike Rother's Toyota Kata at two separate points in his career have helped him simplify and sharpen what he was trying to accomplish. Advice for the person starting out with Lean/Continuous Improvement: Mark talks about his belief that a leader's job is to develop people. Advice for the journeyman professional in Lean/Continuous Improvement: Book Recommendation: Turn the Ship Around! By David Marquet Interview Links: The Lean Thinker Blog Sponsors Get a Free Audiobook of your choice at audible.com 

Bonus Episode: Lean Leader Unleashed with Robert Miller, Jeremiah Duncan, Eric Olsen, & Sam MacPherson  

  Hello Lean Leadership Nation! Right now I’m producing this podcast from Atlantic Beach, FL at the One Ocean Resort which is the site of the inaugural Summit on Lean Leadership.  Today was the first day and it was awesome.  I learned a lot from some great speakers most of whom have been guests of the podcast at some point. Before I left for Florida last week I had a chance to participate in another Lean Leadership Unleashed Lunch and Learn Forum.  In this episode we have Bob Miller, former Executive Director of The Shingo Institute, Jeremiah Duncan, a Team Leader at Toyota Georgetown, Dr. Eric Olsen of Cal Poly and of course Sam McPherson of The Lean Leadership Academy. This was a great discussion and I really enjoyed the back and forth dialogue and found it very beneficial.  I hope you find it helpful and educational as well.  I present to you Lean Leadership Unleashed. You can watch the forum here or listen to it on the podcast as well. Sponsors Get a free book from audible.com

Episode 026: Glenn Uminger : Lean Principles are Common But Practices Are Situational  

Hello Lean Leadership Nation! I am really excited about today's guest! We always have awesome guests on the podcast that challenge me and hopefully you to become better leaders and to improve our thought process around leadership. Today's guest did exactly that. Today we are joined by Glenn Uminger, Principal at Uminger and Associates, and a retired Toyota Executive with 27 years of experience in multiple roles throughout the enterprise. Starting in 2012, Glen was Toyota’s Executive in Residence, University of Kentucky, where he led the Lean Systems Program which supports companies working to improve their understanding and application of Lean. He has worked with Leadership of numerous organizations from various industries. He continues to serve as a key advisor to the program. Today you will here Glenn and I discuss various topics like: The need to spend time IN your operation Learning cycles and improving from the learning Seeing beyond processes that seem to work well but face new challenges The benefits of having points of control closest to the people in the operation. The roles between lean and six sigma Glenn will be one of the speakers at the upcoming Summit on Lean Leadership in Atlantic Beach, FL Oct 5-6. Favorite Lean Quote: Setback in their Lean Journey: Glenn shares with us a moment when he was part of a startup when the principles of a lean management system didn't quite fit the practices of their long distance supply chain. He also talks about how they were able to look ahead and see the potential obstacles and work those into the learning cycles. Lean “A-Ha!” Moment: Glenn shares with us a story about how he saw the power of point of control in the operation in the lean management system. Advice for the person starting out with Lean/Continuous Improvement: Advice for the journeyman professional in Lean/Continuous Improvement: Book Recommendation: Theory Z by William Ouchi Toyota Production System: Beyond Large Scale Production by Taiichi Ohno     Interview Links:   Connect with Glenn on Twitter Sponsors The Summit on Lean Leadership Get a free book from audible.com

Episode 025: Bonus Episode with Sam MacPherson & The Summit on Lean Leadership  

Hello Lean Leadership Nation! Today I’m joined again by Sam MacPherson of  The Lean Leadership Academy.  The Lean Leadership Academy and Lean Frontiers are partnering to provide The Summit on Lean Leadership in Atlantic Beach, FL October 5-6.  The Summit is just around the corner but I had a chance to catch up recently with Sam  on blab.im to talk about the Top 5 Reasons to Attend the Summit on Lean Leadership.  There is still time to register and as Sam put it, “We won’t turn away anyone who wants to be a better leader.” You can watch the our conversation from blab.im here: You can register for the summit at the link on our webpage or go to www.thesummitonleanleadership.com and when you register use promo code “Podcast” to receive a 10% discount.

Episode 024: Lean Leadership Unleashed with Glenn Uminger, Mike Wroblewski, and Sam MacPherson  

Hello Lean Leadership Nation! Today’s episode is our next installment in a series of forums we have been holding on blab.im with Sam MacPherson, Executive Director of The Lean Leadership Academy. We’ve renamed the series Lean Unleashed: a hat tip for the name suggestion from renowned lean blogger, fellow podcaster, and hopefully future Lean Unleashed guest, Mark Graban, Today joining Sam and me, are two speakers at the upcoming Summit on Lean Leadership in Atlantic Beach, FL on October 5-6, Glenn Uminger and Mike Wroblewski. Glenn is a retired executive with 27 years of Toyota experience in a variety of management positions.  From 2012, Glenn was Toyota’s Executive in Residence, University of Kentucky, where he led the Lean Systems Program which supports companies working to improve their understanding and application of Lean. He has worked with Leadership of numerous organizations from various industries. He continues to serve as a key advisor to the program. Mike is a Director for the Kaizen Institute and a Shingo Award winning co-author of “Creating a Kaizen Culture” During his career, Mike has held various senior management and leadership positions.  Mike’s journey into Lean manufacturing began in the 1985 while working for the Hill-Rom Company. Under the watchful eye of Shigeo Shingo, Mike successfully improved a die changeover from 45 minutes to less then 5 minutes. Mike learned first hand from the master, Shigeo Shingo, the techniques of the SMED system along with the early teachings of eliminating waste from manufacturing operations. I really appreciate Sam, Glenn, & Mike for joining us for the forum. I found the dialogue extremely insightful and I learned a lot just by listening to these three professionals have a discussion around lean leadership, leadership in general, and lean management systems. I would like to apologize in advance to Mike.  There were a few moments in the audio transitions between Mike and I speaking that appear for me to speak over Mike.  That wasn’t the case and I couldn’t edit the audio transitions to correct it.  Mike, I’m extending you an open invitation to come back for a one on one interview and we’ll make sure that the audio is as close to perfect as possible next time. Sponsors The Summit on Lean Leadership in Atlantic Beach, FL  Oct 5-6 Get a free audio book from audible.com  

Bonus Episode: How Do I Know if I’m at the Right Company to Support my Continuous Improvement Career with Keith Gardner  

This week’s bonus episode is an answer to a listener question.  I asked Keith Gardner the President of E-MRI who was a guest of the podcast in Episode 006 to answer our listener.  Our listener, Taylor, has a great question that I think a lot of people have had in their career and Keith shares some great advice that I think would benefit almost everyone in the podcast audience. I hope Keith’s advice was helpful to Taylor and to the rest of the audience.  Have any of you felt at some point in your career like Taylor?  I think Keith provides us with some great questions to ask ourselves and our employer to make the right decisions in our careers.  I think that Keith’s recommend questions will help spur a meaningful conversation with your employer. I appreciate Keith taking time out of his busy schedule to help give some guidance to our listener and the podcast audience.  If you want to learn more about how to get in touch with Keith or want to hear his complete episode where he shares his experiences with Continuous Improvement go to his show notes page at www.leanleadershippodcast.com/006 Do you have a question that you would like answered by me or one of our guests?  Do you have feedback that you believe will help us improve the podcast for you and the rest of our audience?  You can leave a message for us using the speak pipe plugin we have on our website.  Go to www.leanleadershippodcast.com/feedback and leave us a message and we may use your question or comment in a future episode. Finally Lean Leadership Nation, I applaud you for taking the wheel and the driver’s seat for upgrading yourself and investing in yourself to become a better leader.  Growth is a journey not a destination and I sincerely thank you for allowing the podcast to help you find your way.  Good luck and remember, Progress over perfection!   Helpful Links The Lean CEO by Jacob Stoller AME Conferences E-MRI Sponsors Get a free audio book at Audible.com The Summit on Lean Leadership Oct 5-6 in Atlantic Beach, FL

Episode 023: Forum on Lean Leadership with Sam MacPherson, Jamie Flinchbaugh, Tracey Richardson, & Ernie Richardson  

Hello Lean Leadership Nation! This week’s podcast episode is slightly different from other episodes.  Last week I hosted a forum for Lean Leaders on Blab.IM .  Blab is a conversation platform that is new to the internet. Sam MacPherson and I hosted Jamie Flinchbaugh, Tracey Richardson, & Ernie Richardson for a conversation about the current state of Lean Leadership and what challenges it currently faces. We had a spirited conversation and I thought it went well for our first attempt on using a new technology. We were even able to take a few questions from our audience. Despite a few technical setbacks with Sam’s audio early on, overall it went well and we are holding another blab tomorrow September 18 at 12:00 eastern.  If you are interested you can join in on the conversation by clicking here If you are interested in watching the live video of the blab you can check it out here Learn more about The Summit on Lean Leadership *Hint* Remember to use promo code "podcast" to receive a 10% discount. Get a free audiobook from audible.com Here is a great article to learn more about Blab.IM  

Bonus Episode: Sam MacPherson and The Summit on Lean Leadership  

Hello Lean Leadership Nation.  I’m sharing a bonus episode with you today with previous Podcast Guest Sam McPherson.  Sam was our guest on episode 20 of the podcast and is President of The Lean Leadership Academy. Sam has partnered with the folks at Lean Frontiers who put on top notch summits and workshops for the Lean community year round.  Their partnership has resulted in The Summit on Lean Leadership in Atlantic Beach, FL October 5 & 6.  There will be thought provoking and interactive presentations with some of the best and brightest Lean thinkers globally. If you want an opportunity to sharpen your own leadership acumen and meet some of the brightest Lean thinkers at the same time you need to be in Atlantic Beach, Florida on October 5 & 6.  You can learn more about the summit  and register by going to www.thesummitonleanleadership.com.  If you do register enter the promo code “podcast” in the check out and receive a 10% discount.  I hope I’ll get a chance to see you in Florida in October.

Episode 022: Kim Barnas: Beyond Heroes  

Kim Barnas is President at Thedacare Center for Healthcare Value in Appleton, WI.  The Center for HealthCare Value was created in 2008 with the intention of transforming the healthcare industry -providing better value for patients. The center offers education in lean healthcare and assists organizations that are implementing lean thinking. Kim advises the top leaders within healthcare organizations, providing the tools and framework for successful lean implementations.  Her methods are based on the elements of the Lean Management System.  She uses these elements to break down the Lean process into concrete manageable pieces, providing the tools and education for a successful transformation of the healthcare organization. Kim is also the author of the Shingo Prize winning book, Beyond Heroes: A Lean Management System for Healthcare. I really enjoyed my conversation with Kim today and I’m sure you will too she has a passion for Lean in an industry that needs leaders who lead like Kim Barnas. Favorite Lean Quote: "You have to slow down to go fast and you have to become rigid to become flexible"- Jose Bustillo Setback in their Lean Journey: Kim talks about the need for strong leaders through setbacks and talked about the need to create a robust change management system and needing to adjust the improvement pace because initially they swamped their managers.  She also describes her experiences of leading through ebbs and flows and maintaining the path. Lean “A-Ha!” Moment: Kim talks about her experiences in the improvement journey and the need for daily continuous improvement integrated into the lean management system in order to support the managers in leading change. Advice for the person starting out with Lean/Continuous Improvement: Advice for the journeyman professional in Lean/Continuous Improvement: Book Recommendation: Andy & Me by Pascal Dennis Creating a Lean Culture by David Mann (Hear David's interview on our podcast here) Interview Links:   ThedaCare Center For Healthcare Value Go and Hear Kim speak at The Lean Accounting Summit  Kim's book Beyond Heroes Contact Kim Barnas   Get a free book from Audible.com

Episode 21: Jacob Stoller and The Lean CEO  

Today we have a different type of guest that I know you are going to enjoy.  Our guest today is Jacob Stoller Jacob is a writer and facilitator specializing in communication between experts and outsiders in areas such as Lean management, information technology, accounting, and engineering. A frequent commentator in the business press, Jacob has delivered a variety of learning events in Canada and the US, and authored reports, training materials, and other corporate documents for clients such as Microsoft, Dell Computer, Staples, Pitney Bowes, International Data Corporation (IDC), CMA Canada, and the Conference Board of Canada. Jacob’s recent book The Lean CEO uses CEO narratives to bridge the communication gap between Lean experts and the general business community. In our conversation today you will hear Jacob and I talk about Why he chose to write this book and why this book was special and important to him. How lean CEO’s have a low tolerance for disrespect to their people and how it damages the culture that they are trying to create. What he has learned personally in the writing of this book about managing complexity. What surprised him when interviewing the lean CEO’s that he wasn’t expecting. How to explore Lean and public education. Why CEOs think other CEO’s haven’t embraced lean. So get ready to hear the CEO’s perspective from our guest today, Jacob Stoller Favorite Lean Quote: Advice for the person starting out with Lean/Continuous Improvement: Go and see other lean operations in other industries and gain knowledge from them Advice for the journeyman professional in Lean/Continuous Improvement: Be prepared for downturns with lean and setbacks.   Book Recommendations Jacob makes book recommendations in the last chapter of his book but singles out Jon Miller as someone who was influential in helping him get the insights he needed to write the book. Interview Links: Jacob's Book The Lean CEO: Leading the Way to World Class Excellence Links to Roasbeth Moss Kanter Connect with Jacob on Twitter Jacob's Website Get a free audio book at audible.com  

Episode 020: Sam MacPherson : Lean Leadership and The Green Berets  

Regular listeners to the podcast will recognize that we took a week off to observe the 4th of July holiday.  I was able to spend time with the people I love and to enjoy the fruits of freedom that our men and women in uniform have sacrificed to provide us.  I caught some fish, I caught some sun, and I enjoyed my wonderful extended family.  I also caught a great guest. Today’s guest is Sam McPherson.  Sam is a co-founder and Executive Director or The Lean Leadership Academy.  Sam is very familiar with leadership… Sam is a former Chief of Training for the Elite United States Army Special Forces (The Green Berets) and a Manufacturing Executive Vice-President of Operations. Sam has dedicated over 25 years to developing organizational leadership and lean transformation leaders. Sam was introduced to the Toyota Production System and the Shingo method in the mid-1980’s, while serving as project leader for Dr. Shigeo Shingo to establish Modular Maintenance for the U.S. Army’s new Bradley Fighting Vehicle. Sam also led operational excellence as a plant manager for Crown Cork and Seal’s plastics operations in Birmingham, AL and Salt Lake City, UT and has led successful Lean Transformations in operations and engineering as Director of Lean Operations and Quality Systems; Division Director of Operations, and Executive Vice-president of Operations in the marine industry. Sam retired from active military service in 2004 and private sector daily operational senior leadership in 2007 to devote full time to his Lean advancement partnership with North Carolina State University and helping to develop Lean Leadership and the Toyota Management System in his personal clients through his organization the Lean Leadership Academy. I really enjoyed my conversation with Sam as he talks about his experiences including How the best thing a leader can do is create other leaders The effects of formal leadership training from the military to Toyota The mistake of waiting too long to train our leaders The need to communicate two levels up, two levels down and one level side to side The mistakes people make in creating standard work incorrectly and poor training and Why transformations fail. I’m sure you will enjoy my conversation with Sam, so sit tight, buckle up, and prepare to ride the Leadership Knowledge Express with our guest Sam McPherson. Favorite Lean Quote: -Vince Lombardi Setback in their Lean Journey: Sam talks about the mistakes of not listening to the admonishments of his mentor about not getting the buy in of his senior leadership in implementing a lean operating system. Lean “A-Ha!” Moment: Sam talks about his experiences in implementing TPS at Crown Cork and Seal and seeing how everything came together. Advice for the person starting out with Lean/Continuous Improvement: Advice for the journeyman professional in Lean/Continuous Improvement: Embrace the TWI programs and share your knowledge through those capabilities to bring up the future leaders of your organization. Book Recommendation: New Shop Floor Management: Empowering People for Continuous Improvement by Kyoshi Suzaki   Interview Links: We Wait Too Long to Train Our Leaders HBR Article Lean Leadership Academy Website Lean Leadership Summit Connect with Sam on Twitter Connect with Sam on LinkedIn Leave feedback for this episode or ask Sam a question Get a free audiobook from Audible.com

Episode 019 : Geoff Woods : How to Create Mentor Relationships with the Top in Your Industry  

Geoff Woods is the host of The Mentee podcast, and is a medical device salesman by day, and an entrepreneur by night. After hearing the Jim Rohn quote that "you are the average of the 5 people you spend the most time with" Geoff set out on a mission to surround himself with high level CEOs and entrepreneurs. Fast forward, he is a now being mentored by many of these heavy hitters and he publishes the real conversations he has with his mentors on in his top business podcast The Mentee.  Geoff has been featured in Entrepreneur.com and is considered the authority on building meaningful relationships with high level influencers and mentors. Today we will do something a little different.... Normally every week we strive to bring you a guest with a technical ability in relation to the fields of Lean, Continuous Improvement or Six Sigma.  We talk about their experiences and their backgrounds. You hear their success stories, the failures, which we all have and then we ask for their advice.  So follow me here for a moment, the recipe is we find someone just like you or where you want to be and then provide you some insight into their thoughts or actions and provide you with some ideas to change your paradigm on Lean or Continuous Improvement.  One of the most common things that we hear from guests on the show when it comes to advice is to go get a mentor.  Today we are going to talk about practical advice about finding, approaching, and developing a relationship with potential mentors. That’s where Geoff comes in… First of all, Geoff is a good friend of mine.  We started our podcasts about the same time and we’ve built a friendship as we share what is working for growing our shows and having a helpful impact on our listeners, what we are struggling with, etc.  What I love about Geoff is why I asked him to be a guest on the show.  Geoff is doing something pretty incredible.  He’s upgrading his inner circle.  You’ve heard the quote, “You are the average of the five people you spend the most time with”  Geoff really took that to heart and ran with it, and amazing things have happened for him.  Imagine getting advice from the guy who inspired the movie Jerry McGuire…that happened to Geoff, in fact that gentlemen is one of Geoff’s most trusted advisors now. In this episode we talk about: Why it’s important to have a mentor and more than one mentor. The series of steps to develop relationships with mentors. Why it’s more important to be interested than interesting. How to defeat self limiting beliefs. Interview Links: www.findthebestmentor.com Jeff's Podcast Follow Jeff of Twitter Follow Jeff on LinkedIn Leave Feedback for this episode Get a Free Audiobook at Audible.com

Problems Are Opportunities: Ask Lean Leadership Mailbag | Episode 001  

Hello Lean Leadership Nation, this week we are starting something new. As many of you know I recently got married.  During the week after our wedding, we spent the week down at Bald Head Island, NC with our family and close friends.  I was able to spend some time for some deep personal reflection about the podcast and what value I am able to provide to you through this media and content that I’ve been fortunate to produce. I’ve had speak pipe on the homepage of the podcast for a few weeks and I’ve received some awesome questions and comments.  So then it hit me…I always talk about how questions or problems are opportunities, so hear I am with a chance to help others.  I’m sorry it took me so long to come to this realization, Lean Leadership Nation.  Sometimes the slow hunch is the one that sticks with you the most when you finally figure it out. This week’s listener feedback question come from Jim. “How do we change the culture of the organization where problems are jewels and things that we want to see so that we can fix them?” The short answer is it depends. Every situation is unique.  I think the first question you should ask yourself is do I have management buy in? What I mean by management buy in or support is not just does my manager sanction my activities, I mean do you have multiple levels of leadership engaged in the practice of daily improvement. I like a metaphor from Rich Sheridan’s book Joy, Inc.,  where the leadership is compared to being a ventilation system that pumps out fear and pumps in an environment that supports creativity and experimentation. The next question is do you have a practice of daily improvement.  I don’t want to be prescriptive here, but I do think it’s a good practice to walk the value stream as a leadership group and observe the work being performed, engage with the people performing the work and asking them what problems did they solve yesterday and how did they solve them.  There are multiple types of tools that you can use to support this like A3 or Improvement Kata but it all starts with going to where the value is being created determining what the target condition, what they actual performance is and if there is a gap, why. Another key point related to this is often raised by a lean leader I strive to emulate, Mark Graban.  Mark points out when he is teaching kaizen that as leaders we have to thank employees for pointing out problems or opportunities for improvement and that they need to do so even if the proposed solution is not ideal or might not work. It’s important to focus on the process, not on the people.  People typically feel uncomfortable because leaders have allowed a culture of naming, blaming, & shaming to develop.  Not addressing this is complicit to actually participating in these behaviors. Finally, you have to leverage all six sources of influence when you are trying to affect human behavior.  I always love to recommend the book Influencer: The New Science of Leading Change by Joseph Greeny and Kerry Patterson.  In this book they explain that there are Six Sources of Influence that are divided into two types, Motivation and Ability, and three categories Personal, Social, and Structural. I’ve posted a diagram of this on the show notes page for this episode. Sadly, most of us only know how to use and employ only two of these: Personal Ability, “Help them do what they can’t” or in laymen speak provide adequate training and Structural Motivation, “Change their economy”, or again in laymen speak, do it or I will terminate you and train someone else. Think for a moment, would anyone go to a basketball game if there wasn’t a scoreboard?  No, you wouldn’t know if your team was winning or losing, how many points they had, or how much time was left.  Yet, often as leaders we often ask our employees to do that every day.  People like to be on a winning team, Social Motivation, provide encouragement and Social Ability,

Episode 018: Rich Sheridan: A CEO’s Journey to Creating A Culture Where People Can Thrive  

From kid programmer in 1971 to Forbes cover story in 2003, Joy, Inc. author Richard Sheridan (U-M grad BS Computer Science '80, MS Computer Engineering '82) has never shied from challenges, opportunities nor the limelight. While his focus has always been around technology, his passion is actually process, teamwork and organizational design, with one inordinately popular goal: the Business Value of Joy! Sheridan is an avid reader and historian, and his software design and development team at Menlo Innovations didn't invent a new culture, but copied an old one ... Edison's Menlo Park New Jersey lab. Henry Ford's recreation of the Menlo Park Lab in Greenfield Village was a childhood inspiration! Some call it agile, some call it lean … Sheridan and his team call it joyful. And it produces results, business and otherwise. Five Inc. magazine revenue growth awards, invites to the White House, speaking engagements around the nation, numerous articles and culture awards and so much interest they are doing a tour a day of the Menlo Software Factory™. Favorite Lean Quote: Setback in their Lean Journey: Rich talks about his experiences of being a newly minted Vice President and despite his higher level of engagement and applying more will or effort into leading something different he discovered much more had to change to create the lasting kind of culture he wanted to lead. Lean “A-Ha!” Moment: Rich talks about the way he went about discreetly teaching his people to experiment with new methods. Advice for the person starting out with Lean/Continuous Improvement: Advice for the journeyman professional in Lean/Continuous Improvement: Book Recommendation:   Leadership and Self Deception by The Abringer Institute   Interview Links:   Follow Rich on Twitter Follow Rich on LinkedIn Menlo Innovations Website to Learn More or Schedule a Tour Rich's Book Joy, Inc. Get a free Audiobook at Audible.com

Episode 017: Joakim Ahlström: How to Succeed with Continuous Improvement  

Today’s guest is Joakim Ahlström. Joakim is Sweden’s leading authority on creating a continuous improvement culture. He is a popular inspirational speaker who has spoken at the European Lean Educators Conference and an appreciated business coach who has helped many companies across the globe He has helped both manufacturing and service organizations, to achieve long-term improvement in performance by supporting the development of a high-performance continuous improvement culture. In Sweden, How to Succeed with Continuous Improvement is one of the most read books on continuous improvement. Joakim is Head of Consulting at C2 Management and lives in Stockholm together with his wife and two daughters. Favorite Lean Quote: Setback in their Lean Journey: Joakim shares with us about learning that he was personally the problem as a coach who was preventing the success of the people that he was trying to help. Lean “A-Ha!” Moment: Joacim talks about his experiences when he discovered the magic question that he asks himself now when he doesn't get the results he is seeking which is, "What is it I need to learn about myself to make this work?" He also talks about why it takes courage to admit that you don't know all of the answers. Advice for the person starting out with Lean/Continuous Improvement: Advice for the journeyman professional in Lean/Continuous Improvement: Jaokim gives us actionable advice about Connect-Align-Commit Book Recommendation:   The Outstanding Organization by Karen Martin The Other Side of the Card by Mike Morrison Interview Links:   Joakim's book: How to Succeed with Continuous Improvement by Joakim Ahlström Joakim's Website Connect with Joakim on Twitter Connect with Joakim on LinkedIn Karen Martin's Interview on The Lean Leadership Podcast in Episode 005 Get a Free Audiobook on Audible

Episode 016: Bill Peterson : Lean Applied to Business Processes  

Bill Peterson is a Lean best practices teacher and consultant who draws on over 30 years of hands-on experience using Lean, Six Sigma, BPR, and other continuous improvement tools to enhance process efficiency, job satisfaction and organizational performance. Combining the ideas of the great process improvement thinkers with his own experiences and insights, Bill began developing his approach to Lean methodology during a 26-year career with Delta’s Technical Operations Division. While focused primarily on operational processes, he saw firsthand that the productivity and job satisfaction of frontline workers was often constrained by the impact of processes in other areas such as, sales/marketing, strategy, purchasing, logistics, engineering, HR, management, and invoicing/accounts receivable. This awareness put him at the forefront of one of today’s most important trends: applying Lean to business processes. Since 2006, Bill has been dedicated to teaching professionals in diverse industries how to apply Lean best practices to improve business processes. He does this as a faculty member in the University of Tennessee’s Haslam College of Business and through his own business LeanBP. In addition to creating and teaching Lean Applied to Business Processes, an intensive one-week course; the Disciplines of Speed, a one-day course; and Lead Smarter, a two- day course, he is also a lecturer in UT’s Aerospace & Defense Executive MBA program. His on site consulting clients have included Asurion, Team Health, Zodiac Aerospace, ACT, and Fokker Services, and he has done extensive work over the past 4 years with Air Force Acquisition contracting processes. In the classroom or on site, Bill emphasizes practical application over academic theory, personal engagement, and the alignment of processes with the organization’s mission and the creation of customer-defined value. Bill holds an MBA in Lean Aerospace from the University of Tennessee, a BS in Professional Aeronautics from Embry-Riddle, Six Sigma Black Belt certification, and FAA Airframe and Power Plant Licenses. Favorite Lean Quote: Setback in their Lean Journey: Bill talks about early on in his consulting career in and how he learned to help customer's focus in on what success looks like. Lean “A-Ha!” Moment: Bill shares about the success of his students with Lean applied to Business Processes. Advice for the person starting out with Lean/Continuous Improvement: Work within your circle of influence and physician heal thyself... Advice for the journeyman professional in Lean/Continuous Improvement: Bill talks about reading and re-reading to become better and how he uses Eli Goldratt's Theory of Constraints to scope his lean efforts and become a better teacher. Book Recommendation: Blink by Malcolm Gladwell Interview Links: Course Description and Registration Lean Applied to Business Processes Course at University of Tennessee Connect with Bill on LinkedIn Get a Free Audiobook from Audible.com

Episode 015: Dr. Gregory Jacobson : The Impact of Technology on Continuous Improvement  

Dr. Gregory Jacobson is the CEO of KaiNexus, a software company focused on promoting the spread of continuous improvement ideas.  Greg graduated from Washington University in St Louis in 1997 with a BS in Biology.  He attended Baylor College of Medicine from 1997 to 2001.  From 2001 to 2004, he completed a residency in Emergency Medicine at Vanderbilt University Medical Center where he then stayed on as faculty.  Starting in 2004, it was his observation and research of operational inefficiencies and unrealized continuous improvement opportunities that resulted in the creation of a rudimentary software tool at VUMC and, ultimately, the founding of KaiNexus.  Jacobson is co-author of Kaizen: A Method of Process Improvement in the Emergency Department, published in the journal Academic Emergency Medicine. Favorite Lean Quote: Setback in their Lean Journey: Greg talks about how his biggest setback became his passion for continuous improvement and how he realized that a home grown solution in a spreadsheet or shared database wouldn't help spread continuous improvement ideas. Lean “A-Ha!” Moment: Greg talks about the recognition that technology can connect and sustain those connections in ways that just simply wasn't possible ten years ago. He also talks about the aggregation of little improvements into big results. Advice for the person starting out with Lean/Continuous Improvement: Advice for the journeyman professional in Lean/Continuous Improvement: Book Recommendation: Kaizen by Masaaki Imai Healthcare Kaizen by Mark Graban Lean Hospitals by Mark Graban Interview Links: Where Good Ideas Come From - Steven Johnson The Practice of Creativity - by George Prince Learn more about KaiNexus Connect with Greg on LinkedIn Connect with Greg on Twitter Connect with KaiNexus on Twitter Leave feedback for this episode Get a free audiobook from Audible.com  

Episode 014 : Michael Ballé : Make People Before You Make Parts & Value Is Technical  

Michael Ballé, Ph.D., is a business researcher and consultant and has studied lean transformation for the past 15 years. He is Associate Researcher at Télécom ParisTech and the co-founder of the French Lean Institute (www.institut-lean-france.fr) and the Projet Lean Enterprise (www.lean.enst.fr). With his father, Freddy, he coaches CEOs and senior executives in using lean to radically improve their businesses' performances and establish lean cultures.  Michael is also a Shingo-Award winning author for his book The Gold Mine: A Novel of Lean Turnaround.  He and his father also co-wrote The Lean Manager and Lead With Respect. Michael has a column on the Lean Enterprise Institute as The Gemba Coach Favorite Lean Quote: Setback in their Lean Journey: Michael talks about losing political battles related to improvement.  He also talks about he has failed completely in training anyone the same way he feels that his father has trained him. Lean “A-Ha!” Moment: Michael talks about why  *This was my favorite part of the interview because he treats the Lean Leadership Podcast as the Gemba and breaks down the technical aspects of value.* Advice for the person starting out with Lean/Continuous Improvement: Advice for the journeyman professional in Lean/Continuous Improvement: Book Recommendation: Lean Thinking by Jim Womack and Dan Jones Interview Links:   Michael's Books: The Gold Mine The Lean Manager Lead With Respect Connect with Michael on LinkedIn Connect with Michael on Twitter   Leave Feedback for this Episode Get A Free Audiobook at Audible.com

Episode 013: Brad Frank : Lean Journey – A View From the C-Suite  

Brad Frank is President of Tulsa Tube Bending.  The company is the recognized national industry leader.  Brad holds a Bachelor’s Degree in Systems Engineering and a MBA from the University of Tulsa.  Brad has published numerous trade articles, has been quoted by the Wall Street Journal, and has spoken on a variety of business topics to many industry groups including the National Steel Conference, the YPO National Lean Conference, and the Global Kata Summit.  The company’s Lean process improvement implementation is considered to be one of the best in its region.  This journey has generated thousands of process improvements.  This created a dramatic change in the performance of the organization including an over 132% increase in productivity.  This improvement was the basis for receiving numerous awards including the Tulsa Metro Chamber Family-Owned Business of the Year Award, the Governor’s (Oklahoma) Manufacturing Excellence Award, the Governor’s (Oklahoma) Manufacturing Advocacy Award, twice voted a Best Place to Work in Oklahoma and named a United States Chamber of Commerce Small Business of the Year. Favorite Lean Quote: Setback in their Lean Journey: Brad shares his realization that he was holding his team back by not being the change that he wanted to see in his people. Lean “A-Ha!” Moment: Brad talks about a visit that he had from someone who had Toyota experience and coming to the realization that he had led his organization to be tools focused instead of people focus. Advice for the person starting out with Lean/Continuous Improvement: Advice for the journeyman professional in Lean/Continuous Improvement: Make sure the person you work for is supportive of your efforts Book Recommendation: Toyota Kata by Mike Rother First, Break All the Rules by Marcus Buckingham Interview Links: Tulsa Tube Bending Website Get a Free Book at Audible.com    

Episode 012: Brian Maskell: Lean Accounting and Why Your Measurements Are Holding You Back From Success  

Today’s guest is Brian Maskell. Brian is President of BMA, Inc. a Lean Accounting and Consulting Practice with offices in Cherry Hill, NJ. BMA Inc. focuses on lean accounting and lean business systems because their experience is that lean transformation is not sustainable if the old management methods, tools, and ideas are not also transformed by lean thinking. Brian is the author of eight books and is a leading consultant in the field of Lean Accounting. He started his consulting firm in 1992 and over the last 23 years has assisted client companies to introduce advanced accounting, finance, performance measurements, and strategic business change. These clients include companies like Boston Scientific, ThermoFisher Scientific, Lockheed Martin, The Boeing Company, Parker Hannifin, Nestle, Novartis Pharmaceutical, and many other organizations in the US, Europe, South America and the Far East.” Favorite Lean Quote: Setback in their Lean Journey: Brian shares his early experiences about making concepts and ideas he was trying to teach way too complicated Lean “A-Ha!” Moment: Brian shares the first time at a conference when he recognized that they "got it" related to Lean Accounting and were able to apply it and experience transformative success. Advice for the person starting out with Lean/Continuous Improvement: Advice for the journeyman professional in Lean/Continuous Improvement: Book Recommendation: The Lean Turnaround: How Business Leaders Use Lean Principles to Create Value and Transform Their Company by Art Byrne Interview Links: Brian's Books: Practical Lean Accounting: A Proven System for Measuring and Managing the Lean Enterprise, Second Edition The Lean Business Management System; Lean Accounting Principles & Practices Toolkit   Videos from Brian Making Much More Money with Lean Lean Accounting Assessment Connect with Brian on Twitter Learn more about Lean Accounting at BMA, Inc. Get a Free Book from Audible Questions or Feedback for This Episode Ask a question about this episode on Speakpipe Schedule a quick 15 minute chat with the host of the podcast Leave a review of the podcast in iTunes  

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