エピソード
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On this episode, Sagi Eliyahu is joined by Daniel Barnes, Founder and Host of World of Procurement and Community Manager of Gatekeeper, to discuss the transformative role of technology in procurement. Daniel shares his journey from studying law to becoming a procurement influencer and content creator. He emphasizes the importance of embracing digital tools to innovate and improve procurement processes.
Key Takeaways:
(03:01) The potential for creativity and innovation in procurement processes.
(04:10) The stagnant nature of procurement and the transformative potential of technology.
(05:06) The broader impacts of procurement and operational improvements on lives.
(06:35) Importance of initial interactions in consulting to understand client needs.
(08:18) Listening and understanding client pain points before proposing solutions.
(09:28) The necessity of being open to restructuring projects to improve outcomes.
(10:57) The importance of clear communication and ongoing dialogue within organizations.
(11:31) The role of influencers within organizations to drive change.
(14:11) The importance of continuous improvement and reassessment of processes.
(15:38) Proactive influence in one's field to effectively manage change.
(17:57) Taking risks with new ideas and processes for career advancement.
(20:36) The future of procurement with reduced traditional roles due to tech.
(22:07) The shift towards minimal procurement teams supported by tech.
(23:09) Potential for AI to automate routine procurement tasks like contracts.
(28:19) Unconventional career advice about focusing on impactful work.
Resources Mentioned:
Daniel Barnes - https://www.linkedin.com/in/danielbarnesgsd/?originalSubdomain=uk
World of Procurement - https://www.linkedin.com/company/worldofprocurement/
Gatekeeper - https://www.linkedin.com/company/gatekeeper-vclm/
World of Procurement YouTube Channel - https://www.youtube.com/@WorldofProcurement
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Sagi Eliyahu welcomes Cherie Chelst, Senior Director of Procurement of Broadridge. Cherie talks about the evolution of procurement from tactical to strategic and the importance of being an authentic and inclusive leader.
Key Takeaways:
(1:00) Procurement allows for a broad range of skills, from creativity to data analysis.
(5:30) COVID clarified the importance of flexible procurement strategies that can adapt to market disruptions.
(9:55) To drive procurement centralization, gather data, build a strong business case and secure executive buy-in.
(13:00) Technology alone can’t solve problems; you must first understand requirements, processes and user needs.
(15:45) For compliance, make the desired action the easiest path for users to take.
(20:56) Authenticity and inclusivity are vital for effective leadership.
(21:25) Proactively communicate career aspirations rather than relying on work alone.
Resources Mentioned:
Cherie Chelst - https://www.linkedin.com/in/cherie-chelst-11537143/
Broadridge - https://www.broadridge.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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エピソードを見逃しましたか？
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On this week’s episode, Sagi Eliyahu is joined by Jason Winmill, Chair of Buying Legal Council and Managing Partner of Argopoint, to discuss the transformative power of aligning legal operations with business strategies and the significance of innovation in legal procurement.
Key Takeaways:
(03:40) Aligning legal operations with business strategies.
(06:17) Recombination as a fundamental concept in innovation.
(10:16) Collaboration versus isolation in competitive business environments.
(13:15) Initiating small collaborative projects between legal and procurement.
(16:43) Overcoming change resistance in legal departments.
(17:30) Cost management through alternative fee arrangements.
(18:14) Long-term learning commitments in legal departments.
(19:06) Adaptive changes in procurement due to global disruptions.
(20:09) Potential impact of AI on legal departments.
(22:17) Viewing businesses as adaptive organisms in ecosystems.
(25:14) The importance of networking and information gathering.
(26:12) The crucial role of delivering value for departmental survival.
(27:08) The impact of consistent presence on professional success.
Resources Mentioned:
Jason Winmill - https://www.linkedin.com/in/jason-winmill/
Buying Legal Council - https://www.buyinglegal.com/
Argopoint LLC - https://www.argopoint.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Sagi Eliyahu welcomes Joël Collin-Demers, Consulting Principal of Pure Procurement.
Joël discusses strategies for embracing digital transformation in procurement operations. He emphasizes extracting institutional knowledge from experienced employees before they retire, automating processes through technology and fostering a culture of continuous learning within teams.
Key Takeaways:
(03:23) Businesses are demanding more from procurement, including risk mitigation, innovation, diversity and sustainability objectives.
(07:30) Implementing continuous improvement and learning mindsets takes 5-10 years for enterprises.
(10:40) Break transformation into manageable pieces by listing objectives, required capabilities and assigning ownership to team members for capability development.
(13:00) Democratize improvement by enabling employees to optimize processes, brainstorm solutions and incorporate technology recommendations.
(17:47) Demographic shifts and shrinking workforces make technology imperative for automating routine tasks and elevating employees to strategic roles.
(21:34) Preserving integrity by staying true to values and principles should be the top priority, even if it risks losing contracts.
(21:58) Continual learning through reading, meeting new people and exploring new experiences is vital to avoid career stagnation.
Resources Mentioned:
Joël Collin-Demers -
https://www.linkedin.com/in/joelcollindemers/
Pure Procurement | LinkedIn -
https://www.linkedin.com/company/pureprocurement/
Pure Procurement | Website -
https://newsletter.pureprocurement.ca/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Nicole Tineo, Legal Technology Advisory Services Manager US of Quinn Emanuel Urquhart & Sullivan, LLP. Nicole talks about how automation in the legal industry has evolved from the early days of using custom code and basic platforms like SharePoint to today's no-code tools that make automation more accessible.
Key Takeaways:
(02:23) The process of requirements gathering and understanding workflow logic remains unchanged; what’s new is the tools and technology.
(03:11) New low-code tools make automation more accessible without coding skills.
(07:37) Jobs change but they don't disappear; people can grow into new, more strategic roles.
(09:38) AI lacks human creativity; it augments but doesn't replace roles.
(13:24) Overcoming resistance to change with empathy, patience and understanding.
(18:45) Ask questions even if you know the answer.
Resources Mentioned:
Nicole Tineo - https://www.linkedin.com/in/nicole-tineo-ceds-rca-55936a101/
Quinn Emanuel Urquhart & Sullivan, LLP - https://www.linkedin.com/company/quinn-emanuel/
Quinn Emanuel Homepage - https://www.quinnemanuel.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Sarah Barnes-Humphrey, Founder and Host of Let’s Talk Supply Chain. Sarah discusses strategies for leading supply chain teams through disruption and implementing new technologies.
Key Takeaways:
(07:04) Supply chain leaders balance innovation with limited time and budgets.
(10:15) Leaders collaborate across organizations to understand supply chain impact.
(12:12) Supply chain professionals feel overwhelmed by the pace of change.
(13:33) Effective communication bridges supply chain jargon gaps.
(16:15) Younger workers provide reverse mentoring on new tech.
(18:12) Diverse perspectives spark innovation and drive results.
(20:08) Moving outside your comfort zone builds confidence.
Resources Mentioned:
Sarah Barnes-Humphrey - https://www.linkedin.com/in/sarahbarneshumphrey/
Let's Talk Supply Chain - http://letstalksupplychain.com
Blended - http://blendedpledge.org
Women in Supply Chain - https://letstalksupplychain.com/women-in-supply-chain/
Secret Society of Supply Chain - https://secretsocietyofsupplychain.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Dr. Muddassir Ahmed, Founder and CEO of SCMDOJO. Dr. Muddassir discusses his experience with supply chain collaboration and visibility.
Key Takeaways:
02:03) People must align on how to help each other before agreeing on goals.
(04:32) Visibility into suppliers’ operations is key for good customer service.
(05:09) Lack of supply chain visibility causes customers to get upset and leave.
(06:45) Advanced supply chain integration enables visibility into suppliers.
(09:55) Change management frameworks help drive supplier adoption.
(13:37) Pitch benefits like reduced work to convince suppliers to adopt tech.
(15:39) Go in with empathy to understand suppliers’ processes before judging.
Resources Mentioned:
Dr. Muddassir Ahmed - https://www.linkedin.com/in/muddassirism/?originalSubdomain=uk
SCMDOJO - https://www.scmdojo.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Elizabeth Rancourt-Smith, Director of Legal Operations at Tilson. Elizabeth talks about how her winding career path gave her a broad skillset to excel in legal ops.
Key Takeaways:
(03:43) Worked way up at Starbucks from barista to store manager.
(05:33) Taught dance classes throughout early career.
(07:13) Went back to school to become a paralegal.
(12:05) First legal ops role grew out of a paralegal position at Tilson.
(18:30) Millennials gained tech skills on the fly.
(23:24) Supportive mentors helped guide her journey.
Resources mentioned:
Elizabeth Rancourt-Smith - https://www.linkedin.com/in/elizabeth-rancourt-smith/
Tilson - https://tilsontech.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Sagi Eliyahu welcomes Lutz Schirrmeister, Source-to-Pay Innovations and Offerings Leader (IBM Procurement BPO) of IBM.
Lutz discusses major trends in procurement, such as the industry's rapid changes in recent years, the growing strategic value of procurement and the importance of upskilling professionals and adopting new technologies.
Key Takeaways:
(03:17) Procurement has gone through major changes in the past two to three years, with many new startups entering the industry.
(06:24) Beyond just cutting costs, procurement now has strategic value in influencing business areas.
(08:11) The pandemic rapidly changed procurement by making companies depend on it for success.
(13:22) IBM helps other companies transform procurement through consult-to-operate services.
(15:34) Companies want to connect procurement and supply chain as one function.
(16:45) Technology like AI can enhance the procurement journey.
(17:00) Upskilling procurement professionals is key for the future.
Resources Mentioned:
Lutz Schirrmeister - https://www.linkedin.com/in/lutz-schirrmeister-20aa6a3a/
IBM - https://www.ibm.com/us-en
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Philip Ideson, Founder and Managing Director of Art of Procurement. Philip discusses ways of bringing value as a procurement professional.
Key Takeaways:
(02:28) Know procurement’s purpose and bring value fitting the company’s maturity.
(04:45) Measure cycle times to remove friction.
(06:13) Use technology to supplement people and processes, not replace them.
(08:08) Solve the longstanding data problem with AI.
(10:27) Change is a journey. Take incremental steps.
(13:41) Don't try to control all spend in the initial stages.
(15:28) Focus technology on data analytics, it’s not a silver bullet.
Resources Mentioned:
Philip Ideson - https://www.linkedin.com/in/philipideson/
Art of Procurement - https://artofprocurement.com/
Art of Supply - https://artofprocurement.com/supply/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Tom Stephenson, VP of Community and Legal Operations at Legal.io, and Tommie Tavares-Ferreira, Head of Legal Operations at Cedar. Tommie is also Cedar’s LGBTQIA+ Employee Resource Group Lead. Tommie and Tom co-host the podcast “Dear Legal Ops.”
Key Takeaways:
(02:59) Legal ops professionals can level up their careers by taking on strategic, high-visibility projects.
(05:19) Aligning careers with company goals transforms jobs into vital successes.
(06:12) Take on work to prove abilities to carry out initiatives. Ask for guidance when needed.
(08:42) True legal ops leaders streamline complexity to reveal the human core.
(10:32) Executive coaching helps identify areas to improve faster.
(18:32) Prioritize objectives, analyze data gaps and tailor pitches to audience needs.
(29:10) Model honest, kind feedback to normalize hard conversations and avoid conflict.
Resources Mentioned:
Tom Stephenson - https://www.linkedin.com/in/tstephenson1/
Tommie Tavares-Ferreira - https://www.linkedin.com/in/tommie/
Cedar - https://www.linkedin.com/company/cedar-inc./
Dear Legal Ops Podcast - https://www.dearlegalops.com/
There’s So Much I Need to Say to You - https://www.amazon.com/dp/1525575023/ref=cm_sw_r_cp_api_glt_fabc_ZV12TE30RDTN2Y0CQ6JP?_encoding=UTF8&psc=1
Legal.io - https://www.legal.io/
Cedar - http://www.cedar.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Otto Hanson, Founder of TermScout. Otto discusses using large language models like GPT-4 and Anthropic to review contracts.
Key Takeaways:
(01:20) Contracting can present challenges as people struggle to understand agreements.
(02:33) Many businesses create aggressive contracts, exploiting the fact people won’t read them.
(05:10) The future of simplifying contracts was 5-10 years away, but it’s now nearly here with AI.
(07:21) Start with the problem, then find tools to solve it.
(08:23) Use validation sets to scientifically test different AI models on specific tasks.
(13:42) Craft clear, concise prompts with context for the best AI results.
(17:53) Otto values “give first” in relationships by giving without expecting anything in return.
Resources Mentioned:
Otto Hanson - https://www.linkedin.com/in/otto-miguel-hanson-7b265716/
TermScout - https://www.linkedin.com/company/termscout/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Kathy Zhu, Co-Founder, CEO and GC of Streamline AI. Kathy shares insights on building an in-house legal function from scratch. She emphasizes the importance of prioritizing critical work, maximizing time spent on high-impact tasks and automating processes to increase efficiency.
Key Takeaways:
(00:52) Kathy spent over a decade practicing law before becoming head of commercial legal and legal ops at DoorDash.
(02:26) On her first day at DoorDash, Kathy already had a line out the door of requests.
(03:10) Prioritize the most critical work.
(04:03) Focus time on high-impact work — minimize unnecessary meetings.
(07:08) Kathy automated intake processes to eliminate back-and-forth and manual work.
(15:25) Managing a growing, multi-layered team presented challenges around engagement and promotions.
(16:58) Not controlling the budget for critical tools can impact their future.
(18:31) Embrace the mindset of over-preparing for any scenario.
Resources Mentioned:
Kathy Zhu - https://www.linkedin.com/in/kathymzhu88/
Streamline AI - http://www.streamline.ai/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Ashlyn Donohue, Director of Legal at LinkSquares. Ashlyn discusses how she leverages data to scale legal operations and support in-house teams.
Key Takeaways:
(02:09) Ops roles provide scalable support through data.
(03:54) Ask teams for data to quantify problems.
(06:29) Analyze types of legal work to inform resourcing.
(08:34) Look for contract standardization opportunities in data.
(10:19) Create enablement materials to reduce legal queries.
(15:10) Tailor onboarding to the company's current chapter.
(19:24) Assume best intent when disagreements arise.
Resources Mentioned:
Ashlyn Donohue - https://www.linkedin.com/in/ashlyn-donohue-098aa31b/
LinkSquares - https://linksquares.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Philip Lakin, Co-Founder and CEO of NoCodeOps. Philip outlines his journey into no-code operations and speaks on helping ops professionals adopt no-code tools.
Key Takeaways:
(02:23) Philip standardized regional onboarding for Compass real estate using Zapier and Airtable.
(04:16) After discovering “no-code,” Philip started a newsletter and community.
(10:26) Don’t get caught up in tools; start with user problems.
(15:05) People want to know “the why” behind workflow changes.
(19:07) Highlight success stories and share ROI metrics to scale no-code ops.
(24:56) Walk through a real lead intake workflow using Zapier and Airtable.
(31:58) Sell pain points, not benefits, to get resources for automation.
Resources Mentioned:
Philip Lakin - https://www.linkedin.com/in/philip-lakin/
NoCodeOps - https://www.nocodeops.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Stephanie Corey, CEO and Co-Founder of UpLevel Ops. Stephanie discusses change management tactics as well as generative AI and its potential to revolutionize legal work through large language models.
Key Takeaways:
(05:04) Stephanie transitioned from in-house roles to consulting for legal departments.
(11:15) Self-service tools free up lawyers to focus on high-value strategic tasks.
(16:40) Start exploring AI tools now, rather than outright banning them.
(20:47) Focus on user needs instead of predetermined solutions.
(23:07) Serve as an "honest broker" to build trust and consensus across teams.
(25:29) Bring "work joy" by reducing friction points to make people happier.
Resources Mentioned:
Stephanie Corey - https://www.linkedin.com/in/stephcorey-ulo/
UpLevel Ops - http://www.uplevelops.com/
Legal Innovators Network (LINK) - https://linkforlegal.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Jeff Kruse, Founder and Legal Operations Consultant of Key Legal Operations Consulting LLC. Jeff shares his insights on evolving legal departments to align with business goals.
Key Takeaways:
(03:43) Legal professionals should view themselves as enhancing business operations rather than restricting them.
(05:18) Saving time before automation tools were invented.
(07:20) Technological advancements have rapidly changed expectations for legal departments.
(09:33) Lawyers should focus on accomplishing company missions rather than solely mitigating risks.
(13:29) Improving legal department processes indirectly speeds up business functions that rely on legal review.
(20:12) Frame changes as improvements rather than substitutions to ease adoption.
Resources Mentioned:
Jeff Kruse - https://www.linkedin.com/in/jeffery-kruse/
Key Legal Operations Consulting LLC - https://keylegalops.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Anna McGovern, Founder and Managing Director of Pondview Consulting, LLC. Anna discusses the importance of procurement teams partnering with suppliers, and speaking the language of business to create value.
Key Takeaways:
(02:37) Being a "customer of choice" means ensuring suppliers want to partner with you and bring innovative ideas.
(03:18) Involving suppliers as key team members who enable decreased time to market.
(9:18) The importance of gaining insights from adjacent industries.
(14:11) Framing a problem as one that impacts everyone motivates teams to set aside differences and find a solution.
(18:23) Procurement professionals now need skills in finance, legal, coaching and technology to create business value.
(19:57) Strategic influencing becomes important when you're not the budget holder but need to show value.
(21:17) Keep learning and embrace new technology.
Resources Mentioned:
Anna McGovern - https://www.linkedin.com/in/annamcgovern/
Pondview Consulting, LLC - https://www.pondviewconsulting.com/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this episode, host Seth Colaner welcomes Brendan Raybuck, Chief Revenue Officer of Clearlaw, to discuss the use of AI to extract data from contracts and make it accessible across organizations.
Key Takeaways:
(02:00) The legal tech space is still wide open, with many companies taking different approaches to enhancing the legal experience.
(05:53) Legal professionals could become orchestrators of legal operations across an organization with the right data and automation.
(08:43) Legal tech has the potential to transform legal teams from being an expense into being strategic partners and thought leaders.
(13:41) There will likely be clear winners and losers in the legal tech space within two to five years.
(17:00) AI has created opportunities to transform contract language into standardized data for automation.
(25:34) It’s important for young professionals to politely challenge assumptions, as it builds confidence and creates innovation.
Resources Mentioned:
Brendan Raybuck -
https://www.linkedin.com/in/brendanraybuck/
Clearlaw | LinkedIn -
https://www.linkedin.com/company/clearlaw/
Clearlaw | Website -
https://www.clearlaw.ai/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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On this week’s episode, host Seth Colaner welcomes Heather Fotch, Founder and CEO of Quality Imaging Solutions. Heather talks about evolving sales strategies, cultivating authentic client relationships and providing value through transparent engagement.
Key Takeaways:
(1:09) Bring personality into sales to build connections.
(2:39) Find a niche beyond transactional sales.
(4:48) Relationships require more than transactions.
(10:46) Vet supply chains for transparency and diversity.
(13:57) Diversify suppliers to mitigate risk.
(24:27) Engage authentically without constant asks.
Resources mentioned:
Heather Fotch - https://www.linkedin.com/in/heatherfotch/
Quality Imaging Solutions - https://www.linkedin.com/company/quality-imaging-solutions-llc/
This episode is brought to you by Tonkean.
Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.
#Operations #BusinessOperations
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