The State of AI for Sales Enablement, and the Evolution of the CRMArtificial Intelligence in Industry with Dan Faggella add
Over the last year, we've covered a lot of marketing applications. Many people know of our deep marketing research we've done on the landscape of machine learning in marketing applications and which industries will be affected first. But marketing doesn't tell the whole story when it comes to B2B sales. At some point, we need to take these clicks and turn them into appointments, for example. In this episode of AI in Industry, we are joined by Vitaly Gordon, VP of Data Science and Engineering at Einstein, Salesforce’s customer relationship management application driven by artificial intelligence.
We speak with Vitaly about where AI is serving a role in sales enablement today and how the CRM and sales tool ecosystem might be different in the near-term future; how will salespeople be able to leverage AI to make themselves more productive? Vitaly paints an interesting picture of where he sees the low hanging fruit and the unique challenges with sales data and B2B data that are quite different from the challenges those in the B2C world might deal with.
AI for Retail and eCommerce in India - Challenges and OpportunitiesArtificial Intelligence in Industry with Dan Faggella add
In this episode of the AI in Industry podcast, we interview Sumit Borar, Senior Director of Data Sciences and Engineering at Myntra, an eCommerce site for fashion, about the current and future state of eCommerce personalization and how the way customers in India purchase products online affect that personalization. Myntra talks about the challenges of bringing dialed-in personalized recommendations to the physical world and the challenges of bringing eCommerce into the developing world.
In addition, he discusses with us the different ways that eCommerce is being experienced in rural parts of India and some of the unique hurdles that they’ve had to overcome. Business leaders looking to apply machine learning and data science to the eCommerce world in developing markets and business leaders aiming to bring data science to the physical retail world should tune into this episode.
Read the full interview article here: www.techemergence.com/ai-retail-ecommerce-india-challenges-opportunities
The Future of Drug Discovery and AI - The Role of Man and MachineArtificial Intelligence in Industry with Dan Faggella add
This week on AI in Industry, we speak with Amir Saffari, Senior Vice President of AI at BenevolentAI, a London-based pharmaceutical company that uses machine learning to find new uses for existing drugs and new treatments for diseases.
In speaking with him, we aim to learn two things:How will machine learning play a role in the phases of drug discovery, from generating hypotheses to clinical trials? In the future, what are the roles of man and machine in drug discovery? What processes will machines automate and potentially do better than humans in this field?
We hope the insights in this episode provide business leaders in the pharma industry with an understanding of the current state of AI in their space and where it might play a role in their industry in the next two to three years.
See the full interview article here: www.techemergence.com/future-drug-discovery-ai-role-man-machine
AI for Government and NGO Social Good Initiatives - an Interview with the Wadhwani InstituteArtificial Intelligence in Industry with Dan Faggella add
We usually discuss the impact of artificial intelligence on a business's bottom line, but governments and NGOs are also considering AI as a mechanism for improving society.
This week on the AI in Industry podcast, Anandan Padmanabhan, CEO of the Wadhwani Institute for Artificial Intelligence in India, speaks to us about where and how the public sector should consider leveraging AI.
Padmanabhan discusses the challenges that the Indian government faces in providing education and healthcare to its citizens. Although AI might help overcome these challenges, those who need these services most may not have access to the technologies necessary to work with it.
See the full interview article here: www.techemergence.com/ai-government-ngo-social-good-initiatives-interview-wadhwani-institute
Machine Learning for Video Search and Video Education - How it WorksArtificial Intelligence in Industry with Dan Faggella add
AI has made it easier to understand text as a medium in a deeper, more efficient way and at scale. With video, the situation is quite different. Searching for content within videos is more challenging because video is not just voice and sound, it is also a collection of moving and still images on screen. How could AI work to overcome that challenge?
In this episode of the AI in Industry podcast, we interview Manish Gupta, CEO and co-founder of VideoKen, about the future of video search as machine learning is increasingly integrated into the process. Dr. Gupta talks about how video is becoming more searchable and discusses his own forecasts about what that will look like in the future. He also predicts what machine learning will allow Youtube to do as people continue to search for more specific video content.
Our Content Lead, Raghav Bharadwaj, joins us for this interview.
See the full video article here: www.techemergence.com/machine-learning-video-search-video-education-how-it-works/
AI in Industry: How AI Ethics Impacts the Bottom Line - An Overview of Practical ConcernsArtificial Intelligence in Industry with Dan Faggella add
This week on AI in Industry, we are talking about the ethical consequences of AI in business. If a system were to train itself to act in unethical or legally reprehensible ways, it could take actions such as filtering or making decisions about people in regards to race or gender.
When machine learning is integrated into technology products, could a misbehaving system put the company at financial and legal risk?
Our guest this week, Otto Berkes, Chief Technology Officer of New York-based CA Technologies, speaks to us about realistic changes in the technology planning and testing process that leaders need to consider. We discussed how businesses could integrate machine learning into the products and services, while still protecting themselves from potential legal downsides.
See the full interview article featuring Otto Berkes live at: https://www.techemergence.com/?p=13752&preview=true
How Recommendation Engines Actually Work - Strategies and PrinciplesArtificial Intelligence in Industry with Dan Faggella add
When we think of recommendation engines, we might think of Amazon or Netflix, but while consumer goods and entertainment might be the most prominent domains for recommendation engines, there are others. This week, we speak with Madhu Gopinathan of MakeMyTrip.com, one of the few Indian unicorn companies, about recommendation engines for travel companies.
According to Madhu, MakeMyTrip’s recommendation engine has to figure out the best hotels for customer given their destination, but recommending hotels to first-time users and those who don’t frequent the site can prove challenging. How does a travel company’s AI-based recommendation engine start the process of making well-informed recommendations?
Madhu talks to us about how a recommendation engine might match people immediately with their preferred product or service when the on-site data does not exist to inform the AI-driven recommendations.
See the full interview article here: www.techemergence.com/recommendation-engines-actually-work-strategies-principles
What Executives Should be Asking about AI Use-Cases in BusinessArtificial Intelligence in Industry with Dan Faggella add
When contemplating a new venture into AI or machine learning, companies need to take on a number of important considerations that relate to talent, existing data and limitations. One way executives can judge how successful or appropriate and AI project would be for their company is to examine use cases of businesses that have previously done something similar.
We talked to Ben Lorica, the Chief Data Scientist at O’Reilly Media, to get his insights on what key details executives should be looking for within a case study.
To see the our interview article, visit https://www.techemergence.com/what-executives-should-be-asking-about-ai-use-cases-in-business
NLP for Text Summarization and Team CommunicationArtificial Intelligence in Industry with Dan Faggella add
Episode Summary: In this episode of the podcast, we interview AIG’s Chief Data Science Officer, Dr. Nishant Chandra, about natural language processing (NLP) for internal and team communication. Dr. Chandra talks about how NLP can help with sharing documents with specific team members whose roles warrant viewing those documents.
Instead of a broad memo that would go out across the company, a document could be transformed to a tailored message depending on the individual receiving it. For instance, a document could be presented in a digestible way to the executive team, but be distilled to contain fewer details for the technology team to make it relevant to them. How might NLP serve this summarization role for internal communications in the next 5 years?
See the full interview article here: www.techemergence.com/nlp-text-summarization-team-communication
How to Determine the Best Artificial Intelligence Application Areas in Your BusinessArtificial Intelligence in Industry with Dan Faggella add
This week’s episode of the AI in Industry podcast focuses on two main questions. First, how should business leaders determine the most fruitful, potential applications of AI in their business? Second, how do they choose the right one into which to invest resources?
This week, we interview someone who has spoken with a number of CTOs and CIOs about early adoption strategies for machine learning for customer service, marketing, manufacturing and other applications. He is Madhusudan Shekar, Principal Evangelist at Amazon Internet Services.
See the full interview article here: www.techemergence.com/how-to-determine-the-best-artificial-intelligence-application-areas-in-your-business
The Financial ROI of AI Hardware - Top-Line and Bottom-Line ImpactArtificial Intelligence in Industry with Dan Faggella add
At TechEmergence, we often talk about the software capabilities of AI and the tangible return on investment (ROI) of recommendation engines, fraud detection, and different kinds of AI applications. We rarely talk about the hardware side of the equation, and that will be our focus today. For hardware companies like Nvidia, stock prices have soared thanks to the popularity of new kinds of AI hardware being needed not only in academia but also among the technology giants. Increasingly, AI hardware is about more than just graphics processing units (GPUs).
Today we interview Mike Henry, CEO of Mythic AI. Mike speaks about the different kinds of AI-specific hardware, where they are used, and how they differ depending on their function. More specifically, Mike talks about the business value of AI hardware. Can specific hardware save money on energy, time, and resources? Where can it drive value? Where is AI hardware necessary to open new capabilities for AI systems that may not have been possible with older hardware? What is the right business approach to AI hardware?
This interview was brought to us by Kisaco Research, which partnered with TechEmergence to help promote their AI hardware summit on September 18 and 19 at the Computer History Museum in Mountain View California.
See the full interview article here:
The Future of Advertising and Machine Learning - Audience Targeting, Reach, and MoreArtificial Intelligence in Industry with Dan Faggella add
Episode Summary: Facebook and Google’s advertising complex is founded on machine learning, allowing people to self-serve their data needs across a broad audience. India-based InMobi is a company in the advertising technology space that delivers 10 billion ad requests daily.
Today, we speak with Avi Patchava, Vice-President of Data Sciences and Machine Learning at InMobi, which operates in China, Europe, India, and the US. Patchava explains how machine learning plays a role in appropriately matching advertising requests to the right audience at scale, whether on mobile, desktop or different devices and media. Patchava paints a robust picture of what this technology will look like moving forward and how it will change the game for marketers and advertisers, especially with the emphasis on data and machine learning.
See the full interview article here:
How Existing Businesses Should Organize Their Data Assets for AIArtificial Intelligence in Industry with Dan Faggella add
Companies with wells of data at their disposal may find themselves asking how they can use them in meaningful ways. Generally speaking, a clean set of data is the foundation for AI applications, but business owners may not know how exactly to organize their data in a way that allows them to best leverage AI. How exactly does a business transition from having data with the potential for usefulness to having data that’s going to allow for an accurate, helpful machine learning tool—one that can actually help solve business problems?
In this episode of the podcast, we speak with Bryon Jacob, Co-founder and Chief Technology Officer at data.world, a company that offers products and services that help enterprises manage their data. In our conversation, Bryon walks us through the common errors companies make when creating and organizing data sets, and how these companies can transition to a more organized and meaningful data management system.
The details in this interview should provide business leaders with a better understanding of some of the processes involved in getting started with AI initiatives, and how to hire data science-related roles into a company.
See the full interview article with Bryon Jacob live at:
White Collar Automation in Healthcare - What's Possible Today?Artificial Intelligence in Industry with Dan Faggella add
Episode summary: In this episode of Ai in industry, we speak with Manoj Saxena, the Executive Chairman of CognitiveScale, about how AI and automation are being applied to white-collar processes in the healthcare sector.
In simple business language, Manoj summarizes key healthcare applications such as invoicing handling, bad debt reduction, claims combat, and the patient experience, and explains how AI and automation can make these processes more efficient to improve the patient experience in healthcare organizations.
Interested readers can listen to the full interview with Manoj here:
Using NLP for Customer Feedback in Automotive, Banking, and MoreArtificial Intelligence in Industry with Dan Faggella add
Episode Summary: Natural language processing (NLP) has become popular in the past two years as more businesses processes implement this technology in different niches. In inviting our guest today, we want to know specifically which industries, businesses or processes NLP could be leveraged to learn from activity logs.
For instance, we aim to understand how car companies can extract insights from the incident reports they receive from individual users or dealerships, whether it is a report related to manufacturing, service or weather.
In the same manner, how can insights be gleaned from the banking or insurance industries based on activity logs? We speak with the University of Texas’s Dr. Bruce Porter to discover the current and future use-cases of NLP in customer feedback.
Interested readers can listen to the full interview with Bruce here:
Can Businesses Use "Emotional" Artificial Intelligence?Artificial Intelligence in Industry with Dan Faggella add
Episode summary: This week on AI in Industry, we speak to Rana el Kaliouby, Co-founder and CEO of Affectiva about how machine vision can be applied to detecting human emotion - and the business value of emotionally aware machines.
Enterprises leveraging cameras today to gain an understanding of customer engagement and emotions will find Rana’s thoughts quite engaging, particularly her predictions about the future of marketing and automotive.
We’ve had guests on our podcast say that the cameras of the future will most likely be set up for their outputs to be interpreted by AI, rather than by humans. Increasingly machine vision technology is being used in sectors like automotive, security, marketing, and heavy industry - machines making sense of data and relaying information to people. Emotional intelligence is an inevitable next step in our symbiotic relationship with machines, an in this interview we explore the trend in depth.
Interested readers can listen to the full interview with Rana here: https://www.techemergence.com/can-businesses-use-emotional-intelligence
Improving Customer Experience with AI, Gaining Quantifiable Insight at ScaleArtificial Intelligence in Industry with Dan Faggella add
A myriad of customer service channels exist today, such as social media, email, chat services, call centers, and voice mail. There are so many ways that a customer can interact with a business and it is important to take them all into account.
Customers or prospects who interact via chat may represent just one segment of the audience, while the people that engage via the call center represent another segment of the audience. The same might be said of social media channels like Twitter and Facebook.
Each channel may offer a unique perspective from customers – and may provide unique value for business leaders eager to improve their customer experience. Understanding and addressing all channels of unstructured text feedback is a major focus for natural language processing applications in business – and it’s a major focus for Luminoso.
Luminoso founder Catherine Havasi received her Master’s degree in natural language processing from MIT in 2004, and went on to graduate with a PhD in computer science from Brandeis before returning to MIT as a Research Scientist and Research Affiliate. She founded Luminoso in 2011.
In this article, we ask Catherine about the use cases of NLP for understanding customer voice – and the circumstances where this technology can be most valuable for companies.
Read the full article:
Better Than Elasticsearch? How Machine Learning is Improving Online SearchArtificial Intelligence in Industry with Dan Faggella add
Episode summary: In this episode of AI in Industry, we speak with Khalifeh Al Jadda, Lead Data Scientist at CareerBuilder, about the applications of machine learning in improving a user’s search experience.
Khalifeh also talks about what the future of search might look like and how AI will continue to make the search experience more intuitive (for search engines, platforms, eCommerce stores, and more).
Business leaders listening in will get a sneak peak into the future of online search - and an understanding of how and where improvements in search features could impact their business.
Interested readers can listen to the full interview with Khalifeh here:
AI Use-Cases for the Future of Real EstateArtificial Intelligence in Industry with Dan Faggella add
Episode summary: In this episode of AI in Industry, we speak with Andy Terrel, the Chief Data Scientist at REX - Real Estate Exchange Inc., about how AI is being used in the real estate sector today.
Looking ahead ten years into the future, Andy paints a picture of the areas where he believes AI will change the real estate business. Andy explores how marketing in real estate might change in the future with chatbots and conversational interfaces in real estate which are high value per ticket interactions - a process that will likely vary greatly from the chatbot applications we see for smaller B2C purchases (in the fashion sector, eCommerce, etc).
Interested readers can listen to the full interview with Andy here:
High Performance Computing in Artificial Intelligence Applications with Paul Martino from Bullpen CapitalArtificial Intelligence in Industry with Dan Faggella add
Episode summary: Here on the AI in Industry podcast, we’ve heard AI experts explain how high-performance computing (HPC) has enabled everything from machine vision to fraud detection. In this week’s episode, we speak with Paul Martino, Managing Partner at Bullpen Capital, about which industries and AI applications will require high-performance computing most.
Paul also adds some useful tips for business leaders on how to prepare for the coming AI-related developments in hardware and software.
Interested readers can listen to our full interview with Paul here: https://www.techemergence.com/?p=12779&preview=true