Episodi
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Today's guest is Stephen Bailey, Chief Technology Officer at Chainbridge Solutions. Founded in 2010, Chainbridge Solutions is a woman-owned small business specializing in workforce security software solutions for the public sector. Their solutions have been rigorously tested and implemented across numerous government agencies and organizations, incorporating optimal PERSEC workflows that align with government regulations and industry best practices.
Stephen is crucial in driving the technical, strategic and innovation efforts at Chainbridge Solutions. With over 25 years of experience in the Federal IT sector, Stephen brings a proven track record in technology integration. Stephen leads the R&D team, which incubates new ideas and innovations to enhance Chainbridge Solutions’ application modernization capabilities. He is the driving force behind the company’s technological evolution, consistently aligning IT strategies with the ever-evolving demands of the digital landscape.
In the episode, Stephen talks about:
His Federal GovCon career from HR to CTO at Chainbridge,
How Chainbridge improves federal background checks for safer onboarding,
Prototyping solutions to enhance efficiency for federal clients,
Streamlining DoD budgeting workflows with a ServiceNow tracking solution,
How their dedicated Scrum teams tailor solutions to client needs,
How BRIDGESECURE simplifies continuous vetting for federal compliance,
Focus on applying AI to federal use cases through ServiceNow,
Seeking skilled, communicative engineers for growth and product management,
Why ServiceNow is a great career accelerator & why strong communication is key,
Offering a fast, nimble and innovative work culture
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Today's guest is Nerys Mutlow, Senior Cloud Advisory Executive & Managing Director - Leading ServiceNow Business Group UK&I at Accenture. Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. They are committed to creating positive change around the world and ensuring they act as responsible business leaders for their people, their clients and the communities they call home.
Nerys is an experienced senior business leader and executive, strategist and enterprise architect with extensive experience leading businesses and delivery organisations in the IT and services industry. She has expertise building and leading large technical and consulting businesses, and driving tangible improvements which enable the rapid growth and profitability of the business. In her current role, Nerys is responsible for their sales and capability development to develop a high performing and high growth ServiceNow business.
In the episode, Nerys discusses:
Her Diverse IT career from resilience, innovation and bridging tech-business gaps ,
How she embraced discomfort, took risks and pushed boundaries to grow ,
How her flexible career path focused on closing skill gaps and growth ,
Advice to practice, video yourself and refine messaging for better presentations ,
How ServiceNow's supportive community and continuous learning keep professionals relevant ,
Advice to find mentors, believe in yourself and support others' success
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Episodi mancanti?
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Today's guest is Andrea Kis, Strategic Partner Director at Capgemini UK. As a leading strategic partner to companies around the world, Capgemini have leveraged technology to enable business transformation for more than 50 years. They address the entire breadth of business needs, from strategy and design to managing operations. To do this, they draw on deep industry expertise and a command of the fast-evolving fields of cloud, data artificial intelligence, connectivity, software, digital engineering and platforms.
Andrea is a recognized service management expert, who specializes in enterprise service management, operating model and service design, transformation, innovation and customer experience, including the design and mapping of human centric services and user journeys. She is an experienced program and project manager, who has delivered and managed global consulting engagements in various industries and sectors. Andrea is also an active speaker who has presented at numerous conferences and industry forums globally.
In the episode, Andrea discusses:
How ServiceNow evolved from ticketing tool to an essential IT solution
Her journey into the world of technology
Building relationships, solving problems and staying updated on technology
How authenticity, empathy, humor and kindness builds strong relationships
Why Tech jobs should focus on human elements, relationships and adoption
An overview of RiseUp's tech career opportunities and offerings
How Generative AI enhances daily life, adding convenience and efficiency
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Today's guest is Jeff Mondick, ServiceNow Platform Leader at Silver Tree Consulting. Founded in 2014, Silver Tree brings best-practice change management, process optimization and solution & service integration to streamline IT Operations. By providing continuous improvement and innovation, they deliver the most effective business outcomes with lowest possible TCO. It is their mission to enable Mid-Market and Non-profit organizations to reach their full business potential through technology.
Jeff is a visionary leader with a passion for using ServiceNow and AI to solve IT's most complex problems, and a focus on groundbreaking methodologies to rapidly implement new and exciting capabilities and technologies. Jeff has over 13 years of experience implementing and supporting ServiceNow, including multiple enterprise implementations, organization design, leadership, and strategy. This experience includes implementing and supporting some of the largest and most complex instances of ServiceNow.
In the episode, Jeff talks about:
His journey to leading major ServiceNow transformations across industries,
How SilverTree provides AI solutions and donates profits to job training,
Guiding small clients in ServiceNow, AI and growth,
Their growing remote team with skilled, impact-driven and adaptable talent,
Seeking passionate, adaptable problem-solvers to drive innovation forward
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Today's guest is Erika Flora, President/CEO at Beyond20. Founded in 2006, Beyond20 is a ServiceNow Elite Partner on a mission to change work life. They deliver on that promise through training, advisory and implementation services, empowering their clients to accelerate organizational transformation and see rapid time to value through ServiceNow. Their platform migration expertise ensures their clients migrating from legacy platforms are able to achieve the benefits of the NOW platform without data loss or business disruption.
Erika is a microbiologist turned Project Manager turned Entrepreneur, currently serving as President and CEO of Beyond20. She found her passion in her first job as a PM, where she got the chance to lead an organizational transformation. She saw, firsthand, the dramatic improvements an organization could make in addressing their people, process and technology issues. What "gets her up in the morning" is the chance to help their customers grow, learn, think in new ways, and become dramatically better than they are today.
In the episode, Erika talks about:
Her journey from microbiology to project management to co-founding Beyond20,
Offering rapid ServiceNow implementations for private and government clients,
Leading with industry expertise, best practices and strategic IT solutions,
Values of curiosity, ownership, client focus, agility and rapid solutions,
What the near future holds for Beyond20,
What makes Beyond20 a great place to work
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Today's guest is Andy Venables, Chief Technology Officer at POPX. Founded in 2018,POPX are a team of MSP seasoned technologists and service specialists who believe that every MSP has the right to access transformation technology that delivers the best customer experience. It is their mission to transform technology services with “next level workflow automation,” so their customers can self-serve in an efficient, zero-touch and scalable way.
Andy has led large and complex software solution implementations across IT and technology stacks for many years. He has a remarkable background working with and improving the operations of Managed Service Providers and software houses before a notable tenure of over six years at ServiceNow as a Senior Architect. Andy is a strong advocate of aligning technology to value-generating business outcomes, a methodology he applies to all POPX deployments.
In the episode, Andy talks about:
How his Lifelong passion for tech led to his ServiceNow career,
Realizing a passion for tech over sales,
How his time with ServiceNow sparked transitioning into his own ServiceNow consultancy,
Thriving on strong direction, culture and a collaborative ecosystem,
PopX’s managed ServiceNow services to ensuring lasting customer success,
How certifications build client confidence, but outcomes matter most for POPX,
The pace of change is accelerating powered by Gen AI
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Today's guest is Alexander Vershinskiy, ServiceNow Practice Lead – Americas at Calitii. Founded in 2023, Calitii is a specialist ServiceNow partner, experienced in delivering major programmes in complex, highly regulated environments. Their team’s design centred approach ensures implementations are accelerated across the organisation, future proofing for tomorrow’s competitive environment.
Calitii enables major organisations to unlock the full potential of ServiceNow, driving efficiencies, increasing productivity, and facilitating collaboration for faster and more effective operations. Their experienced practitioner teams specialise in ServiceNow Excellence, Financial Services Operations, Resilience & GRC, Academy and DevOps. They can guide you in avoiding potential pitfalls and develop best practices to achieve success in your organisation.
In the episode, Alexander talks about:
His experience as an ITSM consultant and journey to Calitii ,
Providing tailored, transformative solutions for regulated industries ,
Sharing knowledge and building skilled teams to guide clients ,
Why he is carefully building a trusted, high-quality team ,
Offering impactful projects with a collaborative, growth-focused culture
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Today's guest is Jillian Hall-Robinson, VP of ServiceNow Practice at Milestone Technologies. Founded in 1997, Milestone Technologies is a leading global IT services and digital solutions provider that collaborates with organizations worldwide to revolutionize their technology infrastructure and digital capabilities. With a strong commitment to innovation and customer satisfaction, they empower businesses to accelerate their digital transformation journey and unlock new opportunities for growth and success.
As an Elite ServiceNow Reseller and an Elite ServiceNow Consulting and Implementation Partner, the Milestone team has been delivering world-class ServiceNow services and solutions since 2012 and service management services since 2001. With a long track record of successful ServiceNow implementations, their highly skilled consultants collaborate closely with clients to provide the right solutions and approach to ensure long-term success on the platform.
In the episode, Jillian talks about:
Her career journey from construction to IT leadership within ServiceNow,
How Milestone transformed into an IT services powerhouse,
Prioritizing process optimization for lasting customer success,
An overview of the team and focus on key ServiceNow areas for growth,
Milestone’s aim to expand globally and develop ServiceNow talent,
What makes Milestone a great place work
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Today's guest is Alonso Vargas, SVP of Product at Flybuy. Founded in 2011, Flybuy is a turn-key productivity platform that optimizes pickup, delivery, dine in and loyalty for brands worldwide. They use AI and location intelligence to reshape the way businesses engage with their customers, and empower them to achieve operational excellence and drive repeat business. Brands are leveraging Flybuy to drive sales, save money and reduce waste by providing actionable data and insight to streamline their operations and create a seamless customer experience.
With over two decades in the tech industry, Alonso is a visionary leader who utilizes technology to promote innovation and provide cutting-edge solutions. His expertise in mobile applications, guest engagement and product management across the hospitality and blockchain domains has been instrumental in steering companies to deliver impactful technology solutions globally. Recognized as an Entrepreneurial Visionary by Latino Leaders Magazine, Alonso is deeply committed to leveraging technology for societal betterment, particularly in the Latino community.
In this episode, Alonso talks about:
His career journey to joining Flybuy,
Providing omni-channel location intelligence for improved customer experience,
His role to align product strategy, managing the team and evangelize solutions,
Enhancing customer experience with accurate ETA location intelligence,
Transforming business priorities into technical requirements with engineers,
Applying AI to enhance personalization and operational efficiency,
Why Flybuy is a great place to work
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Today's guest is K. Scott Engstrom, Executive Director at CAI. Founded in 1981, CAI is a global services firm with over 40 years of excellence in uniting talent and technology to power the possible for their clients, colleagues and communities. As a privately held company, CAI have the freedom and focus to do what’s right - whatever it takes. The company's tailor-made solutions create lasting results across the public and commercial sectors, and they are trailblazers in bringing neurodiversity to the enterprise.
K. Scott is a customer-driven, results-oriented leader with expertise in guiding teams to deliver useful and secure solutions for internal and external customers. He consistently provides clear communication for and between employees and customers that enable both groups to achieve their goals. K. Scott champions new strategic thinking by bringing a relatively unique set of technical, management and financial skills and experiences to bear.
In the episode, K. Scott discusses:
His career journey from automation to ServiceNow consulting,
CAI as an elite ServiceNow partner & award-winning workplace,
Maintaining long-term client relationships and growing their public sector focus,
Their focus on ServiceNow consulting, active listening, AI & top training,
How CAI explores AI, customer service growth and balances culture,
Valuing work-life balance, diversity and global upskilling,
Their aim to double revenue and their ServiceNow team
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Today's guest is Tony Clarke, SVP of IT Digital Operations at ICON. Founded in 1990, ICON's mission has been to help their clients to accelerate the development of drugs and devices that save lives and improve quality of life. They are a global provider of consulting, and outsourced development and commercialization services to pharmaceutical, biotechnology, medical device and government and public health organizations. ICON has been recognized as one of the world’s leading Contract Research Organizations through various high-profile industry awards.
Tony is a senior information security leader with broad range of experience in cybersecurity and information security who has experience across a number of industries including banking/finance, insurance, utilities, telecommunications, government, semi-state bodies, EU and United Nations agencies. He is a keen contributor to the cybersecurity community who has spoken at several cybersecurity conferences and is a regular contributor to OWASP, ISACA and academic events.
In this episode, Tony talks about:
His diverse background in electronics, IT and cybersecurity,
His role managing IT operations, support and enhancements,
Focus on impactful technology while managing compliance in trials,
Developing language models to simplify information navigation and access,
Striving for efficiency by simplifying processes and reducing hurdles,
Focus on iterative development and proof of concept for initiatives,
Diversity in teams to enhance creativity and problem-solving,
Excitement for AI agents enhancing efficiencies and automating outcomes
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Today's guest is Stuart Birnie, Director - Operational Excellence Lead at Pulsar. Founded in 2024, Pulsar are a people first ServiceNow Consultancy with a single mission: to create amazing experiences for their clients through the ServiceNow platform enhanced with the latest AI technology, allowing for effective transformation and benefits realization. Pulsar was founded to provide meticulously tailored offerings to deliver enterprise value at pace, creating happy customers and employees for all our engagements.
Stuart has led and delivered technology projects and worked in risk and resilience for nearly 25 years. He has proven experience delivering large and complex transformations at companies such as EY, Whyaye and PwC. He also has extensive experience in system selection, project assurance, risk management and operational resilience. Stuart has built an excellent reputation for his risk and resilience expertise both in the market and with ServiceNow.
In the episode, Stuart discusses:
His career journey into the world of ServiceNow,
Making the decision to form Pulsar,
Pulsar as a ServiceNow consultancy focused on excellence and integration,
Focusing on DORA compliance and AI initiatives,
Key advice on compliance, stakeholder engagement and customer outcomes,
Why proper planning is essential, even with time pressures,
Advice to consider your ServiceNow roadmap for incremental value delivery
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Today's guest is Daniel Saks, CEO and Co-Founder at Landbase. Founded in 2023, Landbase combines leading Agentic AI with human expertise to intelligently automate your Go-to-market, powered by GTM-1 Omni. With decades of experience in sales, product and Machine Learning, their team is uniquely equipped to leverage the latest in AI advancements and provide innovative solutions that help intelligently automate go-to-market workflows and grow your business.
Prior to Landbase, Daniel was the co-founder and co-CEO of unicorn company AppDirect, the leading subscription commerce platform for selling technology services. Daniel was named to Forbes 30 Under 30 list, has been recognized by Goldman Sachs as one of the most exceptional entrepreneurs and is a frequent speaker at prominent industry conferences including Web Summit, CogX, CeBIT and MWC. He also advises Fortune 500 executives on software distribution and cloud strategies.
In this episode, Daniel talks about:
How his family business roots inspired SaaS and AI ventures,
Applying Agentic AI to automate lead generation & optimize business outcomes,
Recently securing funding and launching predictive marketing models,
How Machine learning enhances sales efficiency and revenue growth,
Building a strong and diverse AI team,
How LandBase aims to empower people by reclaiming their time
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Today's guest is Shubham Shrivastava, Head of Machine Learning at Kodiak. Founded in 2018, Kodiak is the trusted world leader in autonomous ground transportation committed to a safer and more efficient future for all. Through the endless demands of a world in constant motion, Kodiak helps you get the job done. With purpose-built solutions to power autonomous movement in any environment, Kodiak make sure their partners save time, run clean and keep safe.
Shubham is a passionate and innovative leader in the field of machine learning and computer vision, with a focus on 3D perception and autonomous vehicles. As the Head of ML at Kodiak, he is building the world's safest driver, using his extensive experience and skills in developing and deploying vision-centric 3D perception solutions. Previously, Shubham has led a team of talented researchers at Ford Autonomy, where he created an end-to-end 3D Perception stack for Ford L2+ vehicles, and a scalable cloud-based ML framework for all ML tasks within Ford.
In this episode, Shubham talks about:
His journey to date in leading autonomous trucking advancements,
How Kodiak pioneers autonomous trucking and driverless vehicle operations,
Developing resilient, modular AI for autonomous systems,
Scaling autonomous fleets with sparse and rapid mapping,
Kodiak’s aim to scale a 24/7 driverless fleet,
Seeking motivated talent to advance AI and transform the industry,
Why Kodiak is a great place to work
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Today's guest is Michael O’Neil, Founder and CEO at Get Well. At age 28, Michael underwent surgery and chemotherapy to treat his non-Hodgkin’s lymphoma. While his clinical treatment was excellent, he often felt that his care was being done to him rather than with him. During treatment, Michael spent a lot of time waiting and wondering, a state that fueled his desire to change the status quo so that others would not have to go through a similar experience. After his recovery, Michael made it his mission to help people feel more connected to their care.
Michael founded Get Well in 2000 and today, his mission lives on. Annually, Get Well serve more than 10 million patients at over 1,000 hospitals and clinical partner sites, using longitudinal data analytics to better serve patients and clinicians. Now part of SAIGroup, Get Well is redefining digital patient-centered engagement by putting patients in control of their healthcare, inside as well as outside the hospital. Get Well combines advanced AI navigation with high-touch care experiences to improve patient activation, loyalty, outcomes and reduce the cost of care.
In this episode, Michael talks about:
His journey from cancer diagnosis to improving healthcare experiences,
Get Well’s mission to empower patients towards better healthcare outcomes,
How personalized patient care software enhances hospital and outpatient experiences,
Partnering with AI experts SAIGroup to enhance personalized health navigation,
Enhancing healthcare solutions with AI for personalized patient support,
How core values, diversity and empowerment drive organizational success,
Hiring for 30+ positions to drive upcoming innovations
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Today's guest is Slesha Fadte, Software Development Manager - Information Security at Amazon. At Amazon, Slesha's team's devotion to crafting secure software solutions is grounded in agility and precision. Leading the third-party security and compliance teams, Slesha and the team have constructed a robust framework adept at tackling the complex challenges of information security. The strategies developed resonate with their broad user base, signifying their commitment to excellence.
Building on her tenure as a Senior Solution Architect, Slesha has honed a proficiency in creating resilient architectures, safeguarding client interests with tailored solutions. This expertise is a testament to continuous growth in the ever-evolving tech security landscape, demonstrating a steadfast dedication to enhancing their service offerings and customer trust.
In the episode, Slesha talks about:
Her journey to Software manager at Amazon, specializing in secure solutions,
Her ServiceNow journey since 2014, working across multiple modules,
Leading Third-Party Security Engineering, managing dev and data engineers,
The team culture promotes friendliness, innovation and collaboration,
Working on innovative projects and skill-building opportunities
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Today's guest is Mireille Estephan, CTO and Trevor Moore, Director of Technology at Ardent. Founded in 2006, Ardent has served their country by delivering award-winning security and defense technology solutions. Their clients' missions range from medical evacuation in overseas theaters to border protection to port security. Specialized in large-scale situational awareness, geographic visualization, cloud and information sharing technologies, clients trust Ardent to guarantee quality, reliability and responsiveness.
Mireille leads the company’s technology strategy, innovation and determines technological advancements. She has over 20 years of experience in the tech industry specializing in software solutions, cloud architecture, data platforms, machine learning and AI. Trevor brings his expertise as a technical leader with hands-on and management experience in hardware, software and data science. Together with their team, Ardent are on a mission to deliver top-notch solutions to their customers’ most difficult problems.
In this episode, Mireille and Trevor talk about:
Their journey to leading technology innovation at Ardent,
An overview of Ardent’s specialization in defense services,
Focus on innovative technology research and government contracts,
Collaborating with NIST on trustworthy AI development,
Solving challenges to enhance trusted AI for public safety,
How Ardent prioritizes team growth and transparent AI solutions,
Valuing team contributions and responsible AI development,
What makes Ardent a great place to work
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Today's guest is Arun Sondhi, Global Head of ServiceNow Business at Globant. Founded in 2003, Globant are a digitally native company that are passionate about the way tech can change industries, experiences and lives. That’s why, for the last 20+ years, Globant have been dedicated to creating digital products that consumers love. The company's platforms enhance digital transformation, from using tech to make organizations and their cultures more human, to applying AI to reinvent how software is coded and tested.
Globant help clients leverage the full potential of the ServiceNow platform, helping them drive the efficiency, agility and innovation that will unlock new levels of growth and performance. They work with clients to fully utilize ServiceNow’s robust out-of-the-box capabilities, as well as extend its functionality through customization and configuration, to meet specific business needs and goals across IT, HR, customer experience, creative and beyond.
In the episode, Arun talks about:
His 20+ year journey as an IT expert, specializing in ServiceNow,
How AI and automation drives efficiency, error reduction and transformation,
AI enhancing efficiency for ServiceNow citizen developers,
Globant’s focus on tailoring ServiceNow solutions to customer-specific needs,
Supporting customer-focused growth and broad learning at Globant,
Advice to stay curious, embrace learning and build strong relationships
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Today's guest is Darren Spurgeon, Chief Technology Officer at Torchlight AI. In a turbulent world, Torchlight leads the charge in harnessing technology to identify risk, prevent conflict and foster stability. Their mission is to promote global stability and protect global commerce by predicting risk activities. A fusion of human experience and advanced technology empowers them to offer the most precise intelligence. Torchlight's solutions extend far beyond data analysis; they offer foresight to shape the future.
Darren is a decisive and collaborative leader with an extensive record of delivering measurable value to companies of any size across a multitude of industries. He is a trusted advisor to multiple CXOs with an executive presence, helping to drive both business and IT strategy, overcome obstacles, and move the organization forward. Darren is also experienced in building high-performing teams, taking a hands-on approach to growing talent by developing quality core values and leading by example.
In this episode, Darren discusses
His journey from Geological engineer to CTO at Torchlight AI,
How Torchlight converts telemetry data into actionable security insights,
Enhancing situational awareness through data-driven insights,
Leveraging data science and AI to improve threat detection and enhance user experience,
An insight into the teams focus on data and software engineering,
Rebuilding their platform to scale to advance AI and data science,
What makes Torchlight AI a great place to work
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Today's guest is Patrick Wilson, Director of Software Engineering at ServiceNow. Inside and outside their organizations, ServiceNow's customers trust a single, AI enabled-platform to free people to do their best work. This AI platform offers apps that can predict issues, automate processes and create time for innovation. 85% of the Fortune 500® have modernized their technology with the ServiceNow platform.
In the episode, Patrick talks about:
His career journey to leading ServiceNow's dev team,
How Developer Enablement modernizes ServiceNow's scripting and development tools,
ServiceNow’s SDK to enable local, code-based app development,
ServiceNow IDE’s cloud-based, integrated and accessible development environment,
ServiceNow's AI code assist tool boosts development efficiency,
How ServiceNow integrates pro code with no-code tools effectively,
Making ServiceNow accessible for JavaScript developers,
Possibilities of integrating generative AI into ServiceNow products,
How to reach out to the ServiceNow community for support
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