Episodi
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We want to thank everyone for the continuous support of our beloved podcast- Bots & Thoughts: The Hyperautomation Podcast. Since 2022, Bots & Thoughts has hosted 24 incredible thought leaders in the Digital Business Automation and Process Improvement space. We have heard about the different strategies, methodologies, and technologies used to drive success within these corporations' continuous improvement journey. We have listened to case studies, personal growth stories, and the love of process improvement shared between these operational excellence leaders. We are grateful for this opportunity and invite you to continue sharing these stories with your favorite people!
For all things digital business automation, go to https://salientprocess.com/
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Join us for an insightful conversation with Lisa, the Senior Director of Corporate M&E Operations and Global Contract Labor Strategy at Dow, as she delves into her remarkable career journey and the genesis of Dow's contract labor strategy. Lisa sheds light on the critical pillars of visibility, compliance, and control crucial in effectively managing contract labor, and how leveraging IT infrastructure has been pivotal in enabling this strategy. Throughout the discussion, Lisa shares invaluable insights on process mapping, process mining, and the imperative of continuous improvement in refining operational efficiencies. Moreover, she underscores the significance of self-reflection and mental well-being in navigating the complexities of corporate environments and achieving personal and professional success. Tune in to gain a deeper understanding of corporate operations and glean practical tips for enhancing your career journey from Lisa's wealth of experience and expertise. Subscribe now and never miss out on future episodes packed with industry insights and career advice!
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Episodi mancanti?
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The 30th episode of the Bots & Thoughts podcast features Joe LaCount, Global Operations Corporate Continuous Improvement Leader from Cargill. Joe shares his journey in continuous improvement, starting from quality engineering to lean and just-in-time manufacturing. He emphasizes servant leadership, breaking down departmental barriers, and the value of collaboration. The episode explores stories of transformation in various industries, highlighting the role of multidisciplinary teams. Joe also discusses the intersection of technology and continuous improvement, emphasizing visualization and process mapping. The episode concludes with a focus on people and the lifelong learning journey of continuous improvement. The podcast hosts express excitement about sharing this favorite episode with their audience.
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Join us for a captivating episode with Sarah Tilkens, Operational Excellence Sr. Manager at GE HealthCare and Founder of The KPI Lab. During this episode, we unfold her incredible journey from life coach to operational excellence pioneer. 🚀 Explore her diverse projects and witness the powerful impact of coaching on personal and business growth. 💪 Uncover the story behind her role as the founder of The KPI Lab, where people-centric approaches revolutionize organizational problem-solving.
Subscribe to the podcast on the following platforms:
👉 Subscribe Now: https://lnkd.in/drUHYKYk
👉YouTube: Salient Process - YouTube
👉 Spotify: https://lnkd.in/gf536JR7
👉 Google Podcast: https://lnkd.in/evdRX484
👉 Apple Podcast: https://lnkd.in/dbqWnbj2
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Get ready for this new episode on Bots & Thoughts, featuring our special guest, Nikita Surya, Senior Manager of Strategy Operations at Uber! We had the pleasure of hosting Nikita in person at Opex in Miami, Florida, and she's here to share her insights and expertise. 👏Nikita leads the charge in overseeing the #operationalexcellence of Uber's white-label retail last-mile delivery service, UberDirect. In this episode, we delve into using data to drive process performance, presenting #improvements and #optimizations within the framework of company culture and values. Nikita also discusses the essential skills and certifications as we step into the year 2024. 🎯Subscribe to the podcast on the following platforms:👉 Subscribe Now: https://lnkd.in/drUHYKYk
👉YouTube: Salient Process - YouTube👉 Spotify: https://lnkd.in/gf536JR7👉 Google Podcast: https://lnkd.in/evdRX484👉 Apple Podcast: https://lnkd.in/dbqWnbj2
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Episode 27: Mastering Business Architecture: Insights with Roger Burlton
Date: 14 September 2023
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Roger Burlton, President Process Renewal Group, Founder BPTrends Associates
Hello, Bots & Thoughts Podcast community! We've got something truly special in store for you on our latest episode.
Join our host, Jimmy Hewitt, in a captivating conversation with our distinguished guest, Mr. Roger Burlton, founder and president of the Process Renewal Group – a renowned consulting firm specializing in business architecture and business process management. 🚀
Roger isn't just an expert in his field; he's the author of the definitive guide on the subject, "Collecting, Connecting, and Correcting the Dots," available now on Amazon. 📚
In this episode, we take a deep dive into Roger's groundbreaking book, exploring the fundamentals of business architecture and tackling advanced topics. 📊🏛️
But here's the real treat – we back up these concepts with real-life scenarios demonstrating their transformative power. 💥
Get ready to be informed and inspired by Roger Burlton's wealth of knowledge and insights. You won't want to miss this!
Tune in now, and let's elevate our understanding of the world of business architecture together. 🌐🤝
#BotsAndThoughtsPodcast #BusinessArchitecture #ProcessManagement #ThoughtLeadership #Podcast #LinkedIn #Automation #Innovation
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Episode 26: Business Rules are First Class Objects with James Taylor, CEO of Decision Management Solutions
Date: 8 August 2023
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: James Taylor, CEO of Decision Management Solutions
🎉 Get ready for another exciting episode on Bots & Thoughts: The Hyperautomation Podcast, as this week we have the dynamic pair, Jimmy A. Hewitt, and the brilliant James Taylor, CEO at Decision Management Solutions. 💼 James Taylor, a true leader in the business rules space, will guide us through the rationale behind this game-changing perspective of why business rules should be treated as first-class objects within your organization!💻 Watch the full interview here: https://lnkd.in/gq7dabBH🏢 Ever pondered the intricate process of reviewing, approving, or rejecting claims and applications? 🤔 Imagine doing it seamlessly with a Decision Management system, with audit trails and natural language processing...🚀 Whether you're a seasoned professional or a curious worker waiting to automate tedious business rule processes, this episode is for YOU!
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Episode 25: IBM’s Response to ChatGPT: Watson Orchestrate with WW Sales Leader Ben Mandelstein
Date: 11 July 2023
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Ben Mandelstein, IBM's Watson Orchestrate with WW Sales Leader
Join us for this week's episode as we delve into the fascinating world of Watson Orchestrate. Discover the origins of this groundbreaking technology, explore the concept of Digital Labor and Generative AI from a business perspective, and uncover how Watson is revolutionizing IBM's HR department and so much more. We'll also explore how Watson can empower companies worldwide to enhance their everyday operations.
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Episode 24: Drive Operational Excellence with Rule Automation with DJ Des Jardins
Date: 18 April 2023
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: DJ Des Jardins, Salient's Project Manager for Automation Compass
This week, we had the opportunity to sit down with one of the worlds leading decision-automation experts and Salient's very own DJ Des Jardins! This interview covers DJ's background and how he got into the business rules space! We cover rule automation, discuss industries, and use cases that are favored. We discuss what type of role within a company is best suited to bring in rule automation, how rule automation fits into the agenda of most companies' strategy decks, and more!
Tune in to this week's episode. We hope you enjoy it!
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👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here👉Subscribe to our Spotify Here👉Subscribe to our Apple Podcast Here👉Subscribe to our Google Podcast Here ⏩Subscribe to Salient's Monthly Newsletter Here 🎤Be our next guest! Sign up Here📲Contact our Podcast Host Here ⏩LinkedIn👉 Follow Bots & Thoughts on Here👉 Follow Salient Process Here👉 Follow our Podcast Host Here ⏩Youtube ⏩Twitter🌐Learn more at Salient Process
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Episode 23:
Date: 14 March 2023
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Valeria Romero Vargas, Salient's Project Manager for Automation Compass
This week we have a very special guest, Salient's very own Project Manager, Valeria Romero Vargas. Valeria is the Project Manager for our one-of-a-kind solution, Automation Compass. During this episode, Valeria and Jimmy will walk you through how Automation Compass works, the methodology behind the solution, and more.
Last but not least...Ladies and gentlemen, it's time to get excited! We have some incredible news to share with you today. Drumroll, please... We're thrilled to announce that we're hosting a giveaway on our podcast! That's right. You heard it here first! Tune in to this weeks episode and we will announce the winner next month on April 14th, 2023!
GIVEAWAY: Automation Compass | Login (myautomationcompass.com)
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Are you ready to take a trip down memory lane?
We're thrilled to kick off Season Two with a bang, and now we revisit some of the most exciting moments from Season One!
Buckle up and get ready to relive the magic with us as we take you through the highlights of Episodes 1 through 10. From fascinating interviews with industry experts to insightful discussions on the latest trends and developments, these snippets will surely spark your interest and keep you on the edge of your seat. Whether you're a loyal fan or new to our podcast, we guarantee you'll be hooked from start to finish. So sit back, relax, and get ready to be entertained as we bring you the best of Season One!
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👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here👉Subscribe to our Spotify Here👉Subscribe to our Apple Podcast Here👉Subscribe to our Google Podcast Here ⏩Subscribe to Salient's Monthly Newsletter Here 🎤Be our next guest! Sign up Here📲Contact our Podcast Host Here ⏩LinkedIn👉 Follow Bots & Thoughts on Here👉 Follow Salient Process Here👉 Follow our Podcast Host Here ⏩Youtube ⏩Twitter🌐Learn more at Salient Process
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Episode 21: From Beginner to Expert: A Journey in Digital Business Automation with Greg Pollack
Date: 14 February 2023
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Greg Pollack, IBM's Business Automation Sales Leader for the Americas
Join us as host Jimmy A. Hewitt chats with Greg Pollack, IBM's Business Automation Sales Leader for the Americas, about his insight on the future of Digital Business Automation and the incredible value it brings over time.Greg has over 10+ years in the Digital Automation space, leading sales across the Americas for IBM's Business Automation software. His focus is helping customers realize the benefits of automation capabilities to help transform their business with Digital Business Automation.
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👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here👉Subscribe to our Spotify Here👉Subscribe to our Apple Podcast Here👉Subscribe to our Google Podcast Here ⏩Subscribe to Salient's Monthly Newsletter Here 🎤Be our next guest! Sign up Here📲Contact our Podcast Host Here ⏩LinkedIn👉 Follow Bots & Thoughts on Here👉 Follow Salient Process Here👉 Follow our Podcast Host Here ⏩Youtube ⏩Twitter🌐Learn more at Salient Process
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Episode 20: Jeff Goodhue
Date: 27 December 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Jeff Goodhue, Americas Technical Sales Leader for Business Automation at IBM
Our host, Jimmy Hewitt, sat down with Jeff Goodhue, Americas Technical Sales Leader for Business Automation at IBM to discuss the evolution of Business Automation. You will hear about the significant development within systems, people, and processes overtime. The two also discuss uniting the business side of an organization with the technology side, and all that entails. From planning and setting a baseline, to finding the right balance of analysis, you will hear ample advice on how to unite the business and IT as one entity!
“People are learning how to be smarter than themselves.”
“Let’s also automate the things that are pretty repetitive. But then let’s also bring in some of those recommendations and natural language so that when they move to a newer task/an interesting task, there also supported by that too.”
“It could be the most beautifully architected system design your humming along, with containers and event driven architecture, but it you aren’t improving a metric, a KPI, then the business is never going to sign off on it. And likewise, if the architecture diagram, design, integration flows, information security hasn’t been properly designed then it’s never going to get off the ground with IT. So, that makes a ton of sense in terms of uniting the business with IT early and often. Focus on discovery and metrics.”
“The business is much more likely to involve themselves, feel ownership, move forward with the solution, and continue to improve overtime if they see that time to value. So, involve them early and often.”
“Mining is not only helpful on the upfront process discovery establishing your baseline, but it also helps with the continuous monitoring of that baseline after you’ve implemented your automation.”
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Episode 19: Automation meets Risk Management with Ram Naidu
Date: 13 December 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Ram Naidu, Head of Control Evaluation for Consumer Lending for Wells Fargo
Our host of Bots & Thoughts, Jimmy Hewitt, sat down with Ram Naidu at the OPEX (World Annual Operational Excellence & Business Transformation Summit) conference in Orlando, Florida. Ram is a business leader who has spent his career in consumer lending, specifically responsible for managing risks and controls. Consumer lending is a highly regulated space; therefore, the stakes could not be higher regarding managing risks and controls. In addition, the sheer volume alone at Wells Fargo requires the sophisticated application of automation to manage risk and controls at scale. Listen in as Ram, Head of Control Evaluation for Consumer Lending at Wells Fargo, tells his story, talks you through his methods, and lends you his perspective on applying automation for risks and controlled management for one of the largest banks in the world!
“Companies that have really good risk management practices also tend to have very good operational excellence practices, and they tend to be more proactive.”
“Process map everything out. You want to identify your stakeholders, your customers, your handoffs, your dependencies, and then basically identify where your risks are. And then ultimately decide whether you have controls in position or if there are gaps where you need to design controls so that you can actually then monitor those controls.”
“Across the industry…we still have a lot of opportunity to automate data.”
“Most of the time it’s really not about the risk and controls, it’s about the process. It’s about the customer. It’s about the businesses.”
“We want to be partners with the business leaders and their teams so that we are, again, using that reactive-proactive analysis. We don’t want to be reacting to what is on paper, but we want to be proactive and actually raise our hands and lead from the front and help our partners.”
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👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here👉Subscribe to our Spotify Here👉Subscribe to our Apple Podcast Here👉Subscribe to our Google Podcast Here ⏩Subscribe to Salient's Monthly Newsletter Here 🎤Be our next guest! Sign up Here📲Contact our Podcast Host Here ⏩LinkedIn👉 Follow Bots & Thoughts on Here👉 Follow Salient Process Here👉 Follow our Podcast Host Here ⏩Youtube ⏩Twitter🌐Learn more at Salient Process
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Episode 18: Holiday Special: Culture with Dr. Keith Clinkscales of Palm Beach County
Date: 29 November 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Dr. Keith Clinkscales, Author of "Your Attitude is Your Breakthrough" and Director of Strategic Planning & Performance Management for Palm Beach County.
Purchase his book here: https://www.amazon.com/Your-Attitude-Breakthrough-Keith-Clinkscales/dp/1639617817
During Opex (World Annual Operational Excellence & Business Transformation Summit), Host Jimmy Hewitt had the opportunity to sit down with Dr. Keith Clinkscales, Author & Director of Strategic Planning & Performance Management of Palm Beach County. This episode is jam-packed with Dr. Clinkscales's insight into culture in the context of process improvement and what culture really means. Along with hearing his favorite topics on culture, we also get to listen to his testimony on how he got to where he is today.
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👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here👉Subscribe to our Spotify Here👉Subscribe to our Apple Podcast Here👉Subscribe to our Google Podcast Here ⏩Subscribe to Salient's Monthly Newsletter Here 🎤Be our next guest! Sign up Here📲Contact our Podcast Host Here ⏩LinkedIn👉 Follow Bots & Thoughts on Here👉 Follow Salient Process Here👉 Follow our Podcast Host Here ⏩Youtube ⏩Twitter🌐Learn more at Salient Process
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Episode 17: Operational Excellence is Culture with THE Peter Malek
Date: 15 November 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Peter Malek, Author #PerFORM: The Path to Becoming Unstoppable and Achieving Fulfillment. Process & Technology Transformation Leader at Experian
Purchase his book here: #PerFORM: The Path to Becoming Unstoppable and Achieving Fulfillment: Malek, Peter: 9781637308226: Amazon.com: Books
During Opex (World Annual Operational Excellence & Business Transformation Summit), Host Jimmy Hewitt had the amazing opportunity to sit down with THE Peter Malek, Author and Process & Technology Transformation Leader at Experian. Peter has over 18+ years of progressive achievement in organizational strategy, operational excellence, project/change management, and product management, and 10+ in leadership. He founded VMWare’s Process Discovery and RPA Practice, and he is now leading productivity at Experian! Tune in for his insight on Operational Excellence, Scaling Beyond RPA, and more!
Guest: “I think operational excellence is…it’s culture, it’s enablement…empowerment of giving people the ability to make decisions and execute against them themselves.”
Guest: “Give people the room to learn or fail fast and quickly and try things until they figure out a way to do it better.”
Guest: “Process Improvement is like personal training for business.”
Guest: “Play to the strengths of the individuals that you have and their skills and their passion and then start to incrementally develop their skills to help them to get even better at what they love doing.”
Guest: “You want people in your organization talking about methods and tools the way you want the consumers of your products and services talking about your products and services.”
Host: “I'm recalling some clients who were a little skeptical about bringing, say, a bot in or workflow app in, or even approaching continuous improvement. But once we took out the worst part of their day, it wasn't a quick win; it was an immediate impact.”
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Episode 16: Saving Millions by Avoiding Compliance Penalties with Acia Stankova at PPD
Date: 1 November 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Acia Stankova, Business Transformation Lead at PPD, a Thermo Fisher Company
During Opex (World Annual Operational Excellence & Business Transformation Summit), Host Jimmy Hewitt had the amazing opportunity to sit down with Acia Stankova, Manager of Business Transformation at PPD, a Thermo Fisher Scientific Company. Acia and her team focus their efforts on increasing customer satisfaction for external customers and internal customers through process improvement and automation. Tune in to hear Acias story, the amount of tangible business value that is tied to employee satisfaction, and more!
Guest: “[Employees] have the answers. They just maybe don’t have the way of presenting it. So, we sit, we map what we have, we show the difference in what [the employees] want to do, and we run it by the leadership and [hear] ‘Mmm that’s a great idea.’ It’s the small things…We do the small things. We make the little guys happy, and when they’re happy, they do their best. They give their 200%....and we all win.”
Guest: “I think sometimes we are short-sighted. We just concentrate on the money because you’re going to put this Band-Aid on, but you’re never going to fix the problem in its depths.”
Guest: “It’s a lot of money as a non-value-added penalty…and in the frustration… that’s what’s also intangible to quantify, but it’s amazing for the people.”
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👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here👉Subscribe to our Spotify Here👉Subscribe to our Apple Podcast Here👉Subscribe to our Google Podcast Here ⏩Subscribe to Salient’s Monthly Newsletter Here 🎤Be our next guest! Sign up Here📲Contact our Podcast Host Here ⏩LinkedIn👉 Follow Bots & Thoughts on Here👉 Follow Salient Process Here👉 Follow our Podcast Host Here ⏩Youtube ⏩Twitter🌐Learn more at Salient Process
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Episode 15: Establishing Effective Continuous Improvement Projects with Ryan Roberts
Date: 18 October 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Ryan Roberts, Vice President of Continuous Improvement at Air Methods
We are excited to release the first of many In-person interview episodes filmed at OPEX, the 6th World Annual Operational Excellence & Business Transformation Summit in Orlando, Florida on October 10 through 14. During OPEX, Host Jimmy Hewitt had the amazing opportunity to sit down with Ryan Roberts, VP of Continuous Improvement at Air Methods, to discuss establishing effective Continuous Improvement projects within organizations. Tune in to hear Ryan's story on how he got into the continuous improvement space, how process improvement fits in the world of health care, and more!
“[We are] trying to do with the people that we have and trying to make sure that we have the right people in the right place—not less people, not more people.”
“Continuous Improvement is a mindset.”
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Salient Process is proud to announce that we will be attending the upcoming 6th World Annual Operational Excellence & Business Transformation Summit as a #Platinum Sponsor this October! Our team will be in Orlando, Florida, from October 12th-14th, 2022.
DAY 1- October 12th: Come find us at Booth #3 to learn about our one-of-a-kind accelerator tool, #AutomationCompass !💡Learn more about Automation Compass here: https://lnkd.in/gvqZtXNQDAY 2-October 13th: Starting at 9:30 AM, Our VP of Client Services, Jared Michalec, will be a Keynote Speaker on the topic "Navigate Your OPEX and Automation Journey through Analysis, Simulation, and Business Architecture."📲Get in touch: https://lnkd.in/ggPyypUsDAY 3- October 14th: Sr. Automation Advisor and the Host of our Podcast, "Bots & Thoughts, The Hyperautomation Podcast," Jimmy A. Hewitt, will take part in the panel discussion: "What Could Go Wrong With Opex Programs? " Join us at 11:00 AM to hear all about it!📲Get in touch: https://lnkd.in/gfXey8fvAre you attending OPEX and interested in being a guest on our Podcast Bots & Thoughts: The Hyperautomation Podcast?Let us know! We would love to have you as a guest! Contact our host Jimmy A. Hewitt to book a time!🎧Be Our Guest: https://lnkd.in/gfXey8fvWe hope to see you there!👉Learn more about the event: https://lnkd.in/eUzYZUcQ
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Episode 13: Enterprise Process Improvement ft. Special Guest Dr. Kristie Collins
Date: 20 September 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Dr. Kristie Collins, Former Senior Process Engineer at Edelman
On this episode of Bots & Thoughts, our host, Jimmy Hewitt, sits down with Dr. Kristie Collins, Former Sr. Process Engineer at Edelman, to discuss why process improvement is essential to developing and evolving your business. Collins discusses her background, her experiences and provides tons of insight and guidance in the process improvement space. This episode is one you cannot miss!
Host: “Process does not discriminate.”
Host: “Change management is the bridge from your current state process to your future state process.”
Guest: “Every process, no matter how hard we try to make it better, there are opportunities to improve it.”
Guest: “You can't have a good process without good data—And you can't have either of those without good change management and visibility.”
Guest: “I think sometimes the best process is that one that can be automated and complemented by some type of people interaction.”
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👉Subscribe to Bots & Thoughts: The Hyperautomation Podcast Here👉Subscribe to our Spotify Here👉Subscribe to our Apple Podcast Here👉Subscribe to our Google Podcast Here ⏩Subscribe to Salient’s Monthly Newsletter Here 🎤Be our next guest! Sign up Here📲Contact our Podcast Host Here ⏩LinkedIn👉 Follow Bots & Thoughts on Here👉 Follow Salient Process Here👉 Follow our Podcast Host Here ⏩Youtube ⏩Twitter🌐Learn more at Salient Process
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