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Receiving a rare genetic disease diagnosis for yourself or a loved one is devastating news, especially when the diagnosed is a child.
For families, navigating the challenges of these diagnoses requires more than just medical care, it takes a strong, compassionate support system.
In this episode of CareTalk, David E. Williams and John Driscoll sit down with Effie Parks, advocate and host of the Once Upon a Gene podcast, to dive into the critical role of community during a rare disease diagnosis and the strong support system that has developed around parenting those afflicted.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
TOPICS
(0:36) Sponsorship
(1:52) Welcome Effie Parks
(2:31) Effie Parks' Journey into the Rare Disease Community
(4:31) Why Effie Parks Started Once Upon a Gene
(6:18) Advice to Families in the Rare Disease Community
(7:12) Grappling with Grief and Guilt
(10:45) Understanding Why We Experience Guilt
(12:18) Examining Healthcare Policies That Impact Rare Diseases
(14:43) How Healthcare Professionals Can Be More Sensitive to Families
(16:27) Building a Supportive Rare Disease Community
(18:19) Advice for Government Agencies When Approaching Rare Disease Policy
(20:09) Engaging Patients and Families in Healthcare Policy
(20:50) How the Entire Healthcare Ecosystem Can Become More Involved
(22:46) Creating a Virtual Event for the Rare Disease Community
(24:20) Areas of Hope in Rare Diseases
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ ABOUT EFFIE PARKS
Effie Parks has become a leading voice in the rare disease community after her son Ford’s diagnosis with CTNNB1 syndrome. As the host of the award-winning "Once Upon a Gene" podcast, Effie combines powerful storytelling with resource-sharing to support families navigating rare genetic disorders. She extends her advocacy through speaking engagements at medical and advocacy conferences, where she works to bridge gaps between patients, families, and healthcare stakeholders. Driven by a mission to foster understanding and resilience.
🎙️⚕️ ABOUT ONCE UPON A GENE
The Once Upon a Gene podcast is a heartfelt and informative show dedicated to families and individuals impacted by rare genetic disorders. Hosted by Effie Parks, a passionate advocate and mother of a child with CTNNB1 syndrome, the podcast explores the unique challenges and triumphs faced by the rare disease community. Through candid interviews with patients, parents, medical experts, and advocates, Once Upon a Gene offers invaluable resources, insights, and a sense of solidarity for listeners.
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Nurses' primary job is to care for their patients, but often that valuable time is taken away with administrative tasks.
Charting and other nonpatient activities stretch limited working hours and frequently pull nurses away from patients’ bedside.
The result, is worse care, declining patient safety, and error-ridden-charts.
In this week’s episode of HealthBiz Briefs, guest Hadassah Backman, CEO of Guardoc Health, shares how they’re reducing nursing errors by streamlining tasks like charting and identifying mistakes before they become problems.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ ABOUT HADASSAH BACKMAN
Hadassah Backman is the CEO of Guardoc, a clinical data integrity company dedicated to streamlining healthcare operations and enhancing data accuracy. As an RN with extensive experience in healthcare technology, she is passionate about using AI to tackle the challenges of clinical documentation, especially to ease the administrative burden on nurses. Under her leadership, Guardoc leverages AI to reduce charting time, boost compliance, and optimize revenue for healthcare facilities. Hadassah’s commitment to innovation reflects her dedication to creating a more efficient, patient-centered healthcare environment that empowers providers and improves patient outcomes.
🎙️⚕️ ABOUT GUARDOC HEALTH
Guardoc is a clinical data integrity company that leverages AI-driven technology to improve healthcare operations by streamlining data management and enhancing documentation accuracy. Designed with healthcare providers in mind, Guardoc’s solutions focus on reducing the charting burden for nurses and clinicians, helping them reclaim valuable time for patient care. The company’s advanced tools not only support compliance and optimize workflows but also enhance revenue management through accurate, efficient data processing. By prioritizing data integrity, Guardoc is shaping a more effective, reliable healthcare landscape where quality care and operational efficiency go hand in hand.
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Medical gaslighting is when a provider shirks a patient’s concerns and leaves them without a diagnosis or treatment plan.
Unfortunately, this experience is all too common for patients, especially women.
So, how can patients tackle the problem and get the care they need?
In this episode of CareTalk, David E. Williams and John Driscoll meet with guest Ilana Jacqueline, patient advocate and author of “Medical Gaslighting,” to discuss why medical gaslighting occurs and what patients can do to get the care they deserve.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
TOPICS:
(0:21) Sponsorship
(1:40) Meet Ilana Jacqueline
(2:21) Ilana Jacqueline's Experience with Medical Gaslighting
(5:51) How Women Experience Medical Gaslighting
(7:34) The Consequences of Medical Bias
(9:54) Why We Need a Guide to Combat Medical Gaslighting
(11:36) How Patients Should Handle Undiagnosed Conditions
(13:26) Recognizing the Signs of Medical Gaslighting
(15:18) The Moment Ilana Jacqueline Took Control of Her Health Journey
(17:14) Bringing Awareness of Gaslighting to Providers
(19:30) Approaching Pain Management as a Patient
(22:50) Do Medical Providers Actually Review Feedback?
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ABOUT ILANA JACQUELINE
Ilana Jacqueline is a speaker, author, patient, and advocacy strategist whose journey to a rare disease diagnosis forced her to confront years of medical gaslighting. Her personal experience as a patient has given her a deep compassion for the challenges women face in the exam room. Yet, it’s her work as a patient advocate that revealed the broader reality: whether a condition is rare or common, women often wait longer to be truly heard by the medical community.
As the author of Surviving and Thriving with an Invisible Chronic Illness, Ilana educates patients on navigating their journeys and building collaborative, impactful relationships with their care teams. Her advocacy on social media, especially around medical gaslighting, has empowered countless patients to take an active role in their own healthcare.
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Theoretically, having a full view of a patient’s medical records could lead to more personalized treatment, stronger data security, and new research breakthroughs.
But in practice? That’s a tall order.
Could AI be the solution?
In this episode of HealthBiz Briefs, Bo Holland, Founder and CEO of All Clear ID, talks about the risks patients face with medical record security and the critical task of helping patients easily navigate and control their health data.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ABOUT BO HOLLAND
Bo Holland is a strategic leader with over 30 years of experience in building successful software companies, including two that went public and one acquired by Bank of America. In 2004, he founded AllClear ID to address customer identity issues, ultimately making it a leader in identity protection following data breaches for major clients like Anthem Blue Cross, Home Depot, and Sony. Recently, Holland has spearheaded the development of AllClear Health ID, a reusable mobile identity solution for healthcare. His previous roles include developing application servers at Citrix, database systems at Pervasive Software, and purchasing card systems at Works.
🎙️⚕️ABOUT ALLCLEAR ID
AllClear ID Health, Inc. is transforming patient identity management with mobile, patient-centric IDs that work seamlessly across various electronic health records (EHRs) and care delivery channels. This innovative solution addresses the costly issue of patient misidentification, which impacts the healthcare industry by $6-9 billion annually while enhancing digital health with strong security measures. Their flagship product, AllClear Health ID, ensures accurate patient record matching during registration using mobile devices and direct EHR integrations, all while adhering to stringent privacy standards like NIST Level 2 assurance, HIPAA, and CCPA.
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As AI becomes more integrated into our lives, many believe it will revolutionize nearly every industry, with healthcare being one of them.
Ed Zitron is not one of those people.
In this episode of CareTalk, David Williams speaks with Ed Zitron, CEO of EZPR, on why he believes AI is a bubble ready to burst and the ramifications of AI on everything from patient care to climate change.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
TOPICS
(0:24) Intro
(0:43) Sponsorship
(1:58) Should We Be Optimistic About AI?
(2:52) Will AI Investments Be Worth It?
(4:42) Why Are People Excited About AI?
(6:34) AI’s Role in Capitalism
(8:24) Are You the Customer or the Product?
(9:34) Is It AI or Just a Chatbot?
(11:47) Can AI Improve Healthcare Efficiency?
(14:55) Can AI Improve After-Appointment Care?
(17:29) The Ethical Issues with AI
(19:32) Will Nuclear Power Fix AI’s Eco-Damage?
(20:42) Will the AI Bubble Pop?
(23:11) Is There a Role for Regulators in AI?
(24:18) How Should the Public Think About AI?
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ABOUT ED ZITRON
Ed Zitron is the CEO of EZPR, a prominent tech and business public relations agency that serves clients nationwide. He also authors the tech and culture newsletter "Where's Your Ed At" and has written two acclaimed books, This Is How You Pitch: How To Kick Ass In Your First Years of PR and Fire Your Publicist. Known for his expertise in the PR industry, Ed has been recognized four times as one of Insider's Top 50 Best Public Relations People in Tech. His work blends strategic communication with insights on the tech industry's evolving landscape.
🎙️⚕️ABOUT EZPR
EZPR was founded by Ed Zitron, an award-winning author, writer, and speaker with seven years of PR experience and over a decade as a reporter. The agency has successfully launched products and services for clients ranging from billion-dollar corporations to startups, securing both national and global exposure. EZPR excels at transforming nervous CEOs into top media sources and delivering measurable sales growth through media coverage. Known for consistently outperforming larger agencies, EZPR's primary focus is on achieving results that matter for their clients.
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Healthcare workers are frequently subjected to verbal and even physical abuse.
So, how do we keep them safe?
In this week’s episode of HealthBiz Briefs, guest Shan Sinha, Co-Founder and CEO of Canopy, discusses the dangers facing healthcare professionals and how duress alert systems can improve safety in hospitals and at-home patient care.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ABOUT SHAN SINHA
Shan Sinha is the CEO and founder of Canopy, a company specializing in wearable safety technology designed to protect healthcare workers from violence. With over two decades of experience in the tech industry, Sinha launched Canopy in 2019 in response to the growing threat of workplace violence in healthcare. Canopy’s key product is a wearable panic button that allows healthcare staff to quickly alert security and nearby colleagues when in distress. The company’s technology, used by over 30 health systems across 800 facilities, aims to reduce incidents of violence and improve worker safety both in hospitals and for home health workers.
🎙️⚕️ABOUT CANOPY
Canopy is a company dedicated to improving the safety of healthcare workers by developing wearable technology solutions that protect against workplace violence. Their flagship product, a duress alert system, allows healthcare staff to quickly signal for help in threatening situations, offering peace of mind and protection. With over 200,000 healthcare professionals using their technology across 800 locations, Canopy combines innovation and partnership with hospitals to create safer, more supportive environments for healthcare workers, prioritizing care, trust, and responsibility.
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Nearly all insured Americans have prescription medication benefits.
So why are so many Americans struggling to afford those prescriptions?
Shouldn't these benefits cover the cost?
In this episode of CareTalk, David Williams speaks with Kyle Kiser, CEO of Arrive Health, to explore the factors driving the disconnect between consumer needs and prescription pricing, and how point-of-prescribing technology can serve as a patient-centered solution.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
TOPICS
(0:17) Sponsorship
(2:01) Why Is Medication Access an Issue?
(4:23) What Happened to Affordable Medicine?
(5:14) The State of Prior Authorization
(7:08) Why Hasn't Electronic Prescribing Solved Consumer Constraints?
(8:58) What Is Patient-Centered, Provider-Friendly Tech?
(13:18) The Issues with Preferred Pharmacies
(15:34) How Have Pharma Support Programs Evolved?
(18:12) The Role of Biosimilars in Reducing Prices
(19:38) What Should a Patient Know When Dealing with Prescription Costs?
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ABOUT KYLE KISER
Kyle Kiser became CEO of Arrive Health in 2021, having previously served as its President and Chief Strategy Officer for over four years. Under his leadership, Arrive Health has built a network of top health systems, health plans, PBMs, and IT vendors to enhance patient access, affordability, and outcomes while minimizing administrative burdens. Before joining Arrive Health, Kyle held senior roles at Welltok, Catapult Health, and Principal Wellness Company.
🎙️⚕️ABOUT ARRIVE HEALTH
Arrive Health is dedicated to improving patient affordability and access to care, and this new brand exemplifies its ambitions and purpose in a more unique way. They are wholly focused on integrating accurate data—encompassing pharmacy, medical benefits, and more—into provider and care team workflows, ensuring that patients receive the highest quality care at the most affordable price.
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It's well known that hospitals struggle with capacity issues, but could the real culprit be poor optimization?
Making matters worse, consistent financial pressure and aging populations are driving demand to an all-time high.
In this episode of HealthBiz Briefs, Mohan Giridharadas, Founder and CEO of LeanTaaS, discusses the challenges facing medical providers and how advanced algorithms and AI solutions can streamline efficiency for better results.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ABOUT MOHAN GIRIDHARADAS
Mohan Giridharadas is the Founder and CEO of LeanTaaS, a healthcare analytics company with 350 employees and offices in Silicon Valley and Charlotte. LeanTaaS integrates patented optimization algorithms and advanced data science into its iQueue suite, helping health systems enhance patient access and reduce costs by maximizing capacity in limited resources.
Over 800 hospitals and 180 leading health systems, including renowned institutions like Duke, Emory, and Memorial Sloan Kettering, utilize iQueue products. Before founding LeanTaaS in 2010, Mohan was a senior partner at McKinsey & Company, where he led the Lean Manufacturing and Service Operations Practice. He holds an MBA from Stanford, an MS in computer science from Georgia Tech, and a B. Tech in electrical engineering from IIT Bombay.
🎙️⚕️ABOUT LEANTAAS
Rising patient volumes traditionally prompted hospitals to build or acquire new capacity, but with razor-thin margins and increasing financial pressures, that approach is no longer feasible. The modern solution is to do more with less by maximizing existing healthcare capacity through powerful AI technology.
At LeanTaaS, they provide capacity management software that addresses the complex operational challenges of supply and demand. Their iQueue solutions utilize Lean principles and AI/ML predictive and prescriptive analytics to forecast future demand based on historical data, recent pattern shifts, and real-time insights, enabling staff and providers to respond quickly and confidently.
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It’s no secret that medical drug prices have been out of control for most Americans.
However, one hospital group has a novel idea to control drug spending.
Blue Shield of California is bypassing PBMs by negotiating directly with the manufacturer of a biosimilar for Humira.
Is this a one-off experiment or the start of a bigger trend that can drive industry-wide impact?
In this episode of CareTalk, David E. Williams and John Driscoll discuss these price negotiation tactics and what they see as the long-term results of Blue Shield of California’s attempt to lower pharmaceutical prices.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
TOPICS
(0:34) Sponsorship
(1:50) Understanding the Complex Nature of Deals with PBMs
(2:40) Examining the Humira Deal
(3:18) Is the Humira Deal a Trend in Healthcare?
(5:43) Will Deals Like Humira Lower Drug Costs?
(7:30) Will Patients See Lower Drug Costs?
(9:58) How PBMs Factor into Lowering Drug Costs
(11:58) The Investor's Perspective on the Blue Shield Deal
(13:20) How Patients Factor into Drug Negotiations
(16:48) Exploring Cost Plus's Pricing Deals
(20:30) PBMs, Inflation, and the Future of Drug Costs
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
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This year’s hurricane season is battering states across the country, and the healthcare supply chain is feeling the pressure.
Making matters worse, Hurricane Helene has just crippled a North Carolina factory responsible for producing 60% of the IV fluids used in U.S. hospitals.
Will the healthcare supply chain buckle under the weight?
And how will patient care be impacted nationwide?
In this episode of HealthBiz Briefs, David Williams and John Driscoll explore how recent natural disasters affect our healthcare system and medical supply chains—and what these disruptions reveal about the long-term need for stronger disaster preparedness.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
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Surprise, surprise, the US healthcare system is still the most expensive and lowest performing. That’s the message from the latest Commonwealth Fund report called Mirror, Mirror 2024: A Portrait of the Failing U.S. Health System.
In this episode of CareTalk, John and David dive into the report’s findings to uncover why U.S. healthcare remains so broken—and explore what, if anything, can be done to fix it.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
TOPICS
(0:27) Sponsorship
(1:45) Looking at the Commonwealth Report on the State of Healthcare
(3:18) How Well Does U.S. Healthcare Perform for Its Cost?
(6:00) What is Care Processing?
(7:08) Where is the U.S. an Outlier in Health Concerns?
(9:30) How Private Equity Ownership is Affecting Healthcare
(10:53) Why Primary Care is in Crisis
(11:49) How the Healthcare System Can Strengthen Primary Care
(13:56) The Task of Improving Care Access
(16:30) How AI and New Technology Can Improve the U.S. Healthcare System
(17:55) Administrative Inefficiency in U.S. Healthcare
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ ABOUT AMY BROWN
Amy Brown, the founder and CEO of Authenticx, has built a distinguished career in healthcare, advocating for underserved populations, leading teams to expand coverage, and mastering corporate operations. Drawing on two decades of experience across healthcare and insurance sectors, she founded Authenticx in 2018 to address the missed opportunities in utilizing customer interaction data. Authenticx provides healthcare organizations with a unified source of conversational data, bringing the authentic voice of the patient into the boardroom to drive growth, profitability, and improved healthcare outcomes.
🎙️⚕️ ABOUT AUTHENTICX
Authenticx was established to revolutionize how healthcare organizations listen on a large scale. By harnessing the power of AI, Authenticx transforms everyday conversations into actionable insights, aiming to uncover transformative opportunities within the healthcare sector.
With over 100 years of collective leadership experience in pharmaceutical, payer, and healthcare organizations, the team at Authenticx understands the challenges and opportunities that clients encounter, having navigated similar landscapes themselves. This deep industry knowledge drives their commitment to delivering solutions that truly address the needs of their clients and enhance healthcare outcomes.
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Nurses and frontline healthcare workers are under tremendous pressure.
Can AI help reduce this burnout?
In this episode of HealthBiz Briefs, Russ Richmond, Founder and CEO of Laudio, discusses how they're easing the burden on medical professionals by improving margins, streamlining workflows, and ultimately enhancing patient care experiences.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ ABOUT RUSS RICHMONDRuss Richmond, MD, is the CEO and Co-Founder of Laudio, where he also serves as Chairman of the Board. A seasoned physician entrepreneur, Russ has built several digital health companies, including Laudio, Advanced Practice Strategies, Objective Health, Verisk Health, and D2Hawkeye. He has also advised large payers and health systems during his time with McKinsey & Company.
In addition to leading Laudio, Russ serves on the investment committee of the Mass General Brigham AI Fund. He completed his internship in Internal Medicine and Pediatrics at the University of Michigan, earned his MD from the University of Cincinnati, and holds a BS in Biology from the University of Michigan.
🎙️⚕️ ABOUT LAUDIO
Laudio was founded with a deep respect for frontline healthcare workers and a mission to address their challenges. The co-founders developed the first platform designed specifically to empower frontline leaders, improving team engagement and retention. Laudio has grown rapidly and now supports thousands of leaders across nearly 20 health systems.
The platform bridges the gap between executive goals and frontline actions, streamlining key workflows and offering AI-based recommendations to reduce administrative burdens. This enables leaders to focus on meaningful team engagement, resulting in more satisfied employees, improved patient care, and better business outcomes.
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A lot can be learned by monitoring individual customer service calls, analyzing patient experience, and optimizing call performance, but a systemic and scalable approach has always seemed out of reach.
But new AI technologies are flipping the script on this age-old roadblock.
In this episode of CareTalk, David E. Williams and John Driscoll are joined by Amy Brown, CEO of Authenticx, to explore how AI can improve patient experiences, efficiently gather and analyze data from call centers, and what the future of AI in healthcare holds.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
TOPICS
(0:23) Sponsorship
(1:58) Taking on Patient Experiences in Healthcare
(3:54) How Has the Patient Experience Evolved After COVID?
(6:06) Why Aren't We in the Golden Age of Patient Experience?
(9:28) What Is the Eddy Effect?
(12:33) How to Improve Customer Service in Healthcare?
(14:08) Improving Prescription Renewal Processes
(16:38) Structuring Solutions for Patient Experiences
(20:52) Technology's Role in Improving Patient Experiences
(24:24) Why Was Amy Brown Skeptical of AI?
(25:24) How Can Call Centers Operate Differently with AI?
(28:23) Getting at the Ground Truth of Patient Needs
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ ABOUT AMY BROWN
Amy Brown, the founder and CEO of Authenticx, has built a distinguished career in healthcare, advocating for underserved populations, leading teams to expand coverage, and mastering corporate operations. Drawing on two decades of experience across healthcare and insurance sectors, she founded Authenticx in 2018 to address the missed opportunities in utilizing customer interaction data. Authenticx provides healthcare organizations with a unified source of conversational data, bringing the authentic voice of the patient into the boardroom to drive growth, profitability, and improved healthcare outcomes.
🎙️⚕️ ABOUT AUTHENTICX
Authenticx was established to revolutionize how healthcare organizations listen on a large scale. By harnessing the power of AI, Authenticx transforms everyday conversations into actionable insights, aiming to uncover transformative opportunities within the healthcare sector.
With over 100 years of collective leadership experience in pharmaceutical, payer, and healthcare organizations, the team at Authenticx understands the challenges and opportunities that clients encounter, having navigated similar landscapes themselves. This deep industry knowledge drives their commitment to delivering solutions that truly address the needs of their clients and enhance healthcare outcomes.
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Value-based care often focuses on primary care rather than specialties.
But can and should that change?
Especially when it comes to cardiology.
In this HealthBiz Brief, George Aloth, CEO of Chamber, explains how they are enabling cardiology teams to excel in a value-based system by ensuring providers are rewarded for delivering the right care at the right time.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ ABOUT GEORGE ALOTH
George is a seasoned healthcare operations and business executive with over 15 years of experience. He has held roles including Group President at Somatus, a leader in value-based kidney care, President & CEO of a BCBS health plan, and COO at a Medicaid/Medicare payer. Additionally, he serves on the Board of Directors at George Washington University Hospital.
🎙️⚕️ ABOUT CHAMBER
Chamber empowers cardiology practices to thrive in a value-based care environment by ensuring they are compensated for delivering the right care at the right time. Their technology facilitates comprehensive patient care and opens up new revenue streams.
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Blind spots in our thinking and decision-making are an inevitable part of the human experience.
But what does this mean in the context of medicine?
In this episode of CareTalk, David E. Williams and John Driscoll explore these challenges with guest Dr. Marty Makary, author of Blind Spots, delving into our natural resistance to new ideas, the impact of these tendencies on healthcare, and strategies for addressing blind spots in modern medicine.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
TOPICS
(0:25) Sponsorship
(2:01) What got Dr. Makary into Medical Blind Spots?
(3:40) The Biggest Blind Spots in Medicine
(5:26) Looking Into the Questionable Data Around HRT and Cancer
(7:48) Where did Peanut Allergies Come From?
(10:08) Do Eggs Cause Heart Attacks?
(12:32) Understanding Dietary Cholesterol
(13:47) How to Reestablish Trust Between Patients and the Medical Community
(16:19) Exploring Historical Blind Spots
(18:19) How Human Nature Affects Medical Progress
(22:49) What Blind Spots will There be in the Future?
(25:00) How Should Patients Approach Blind Spots in Medicine?
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ ABOUT DR. MARTY MAKARY
Dr. Marty Makary, a bestselling author and healthcare expert at Johns Hopkins University, is renowned for his work in improving healthcare systems and transparency. His latest book, The Price We Pay, earned him the 2020 Business Book of the Year Award and has been hailed by Steve Forbes as essential reading. As a leader in public health research, Dr. Makary focuses on redesigning healthcare to enhance reliability and coordination, especially for vulnerable populations. He is also the chief of Islet Transplant Surgery at Johns Hopkins, has received the Nobility in Science Award, and is a member of the National Academy of Medicine. With over 250 peer-reviewed articles and extensive teaching experience, Dr. Makary's academic background includes degrees from Bucknell, Thomas Jefferson, and Harvard, along with surgical residency at Georgetown and specialty training at Johns Hopkins.
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Despite ongoing attention and investment, significant disparities persist in the U.S. healthcare system.
A clear example of these disparities can be seen within the legacy of racial discrimination present in healthcare for Black communities.
In this episode of CareTalk, David E. Williams meets with Caretha Coleman, board chairman of the Black Directors Health Equity Agenda, to discuss the state of healthcare in the Black community, how disparities and racial biases are costing lives, and the efforts of leaders like her to drive change, equity, and progress.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
TOPICS:
(0:26) Sponsorship
(2:07) Understanding the key health issues facing Black Americans
(3:07) Looking at a legacy of racial disparities
(6:19) How health issues disproportionally affect the Black community
(8:52) The rates of infant and maternal mortality within the Black community
(11:49) Are racial disparities recognized in healthcare?
(14:26) Improving results with better minority care
(16:25) Shorting the good from the bad in race-based algorisms
(20:20) The Role of the Black Directors' Health Equity Agenda
(24:44) How her career and life experiences have driven Caretha Coleman
(26:44) What is driving the push-back against DEI and what can be done about it
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ ABOUT CARETHA COLEMAN
Caretha Coleman is a seasoned board director, C-suite executive, adviser, executive coach, and community advocate with over 40 years of experience in the technology industry. Starting her career at Hewlett Packard, she worked with startups and early-stage ventures, specializing in organizational strategy and executive coaching. She played a key role as Chief Human Resources Officer at Software Publishing Corporation and later served as CAO at Interval Research, overseeing finance, HR, and facilities.
🎙️⚕️ ABOUT BLACK DIRECTORS HEALTH EQUITY AGENDA
The Black Directors Health Equity Agenda (BDHEA) envisions a society where race and poverty no longer determine health or life outcomes. Despite years of efforts, disparities in Black communities persist, and BDHEA aims to eliminate them through trusted leadership and data-driven action.
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Small medical practices are competing and often losing to the giants of the healthcare industry.
But what if AI could give them an edge?
In this HealthBiz Brief, Weave CEO Brett White discusses how they are innovating how practitioners use AI to attract, engage, and retain customers while competitively driving business growth.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ ABOUT BRETT WHITE
Brett White is the CEO of Weave and has been on its board of directors since July 2020. He previously served as Weave's President and COO. White has been the Chief Financial Officer at Mindbody, Inc. since July 2013 and was its COO from 2016 to 2020. Additionally, he has been a member of the Dean Advisory Council and an Entrepreneur in Residence at the Orfalea College of Business, California Polytechnic State University, since April 2018. He holds a B.A. in Business Economics with honors and an Accounting emphasis from the University of California, Santa Barbara.
🎙️⚕️ ABOUT WEAVE
Weave is the leading all-in-one customer experience software platform designed for small and medium-sized healthcare businesses. It revolutionizes how practitioners attract, engage, and retain customers to drive business growth. By integrating payments, texting, scheduling, reminders, reviews, phones, and more into a single, user-friendly platform, Weave enhances efficiency and boosts revenue. Recognized for its achievements and work culture, Weave has been named a leader in Patient Engagement, Optometry, Dental Practice Management, and Patient Relationship Management by G2 in the past year.
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CareTalk: Healthcare. Unfiltered. is produced by Grippi Media. -
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Chances are you've been hit with a medical bill far more expensive than you expected.
If so, you're not alone.
In this episode of CareTalk, David E. Williams and John Driscoll dive into the complex, confusing, and often painful world of medical billing, discussing how you can protect yourself from unethical and erroneous charges.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
TOPICS:
(0:24) Sponsorship
(1:26) Why You Never Know How Much Your Medical Bill Will Cost
(2:29) How Complex Healthcare Systems Confuse Billing
(3:16) Why You Should Contest Your Bill
(5:45) Can Extroverts Demand Lower Medical Costs?
(8:11) Examining Itemized Billing
(9:06) How the Biden Administration is Fighting for Medical Cost Transparency
(10:00) Can you Plan for Medical Expenses?
(11:55) Understanding Medical Bill Payment Plans
(13:47) Doctors, Insurance, and Your Role in Medical Billing
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
GET IN TOUCH
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CareTalk: Healthcare. Unfiltered. is produced by Grippi Media. -
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Polycystic Kidney Disease is consider to be an uncurable and irreversible disease.
But what if this long-thought unstoppable disease could, in fact, be slowed or even prevented from being passed on to future generations?
In this week’s episode of HealthBiz Briefs, guest Richard Kellner, founder of PKD Outreach, shares his connection to the disease and how his company is working to end this debilitating condition for future generations.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ ABOUT RICHARD KELLNER
Richard Kellner is the founder of the PKD Outreach Foundation, a non-profit dedicated to raising awareness and funding genetic testing to eradicate Polycystic Kidney Disease (PKD), a leading cause of kidney failure. His deep commitment to ending PKD is driven by his own family's tragic experience with the disease. PKD is a genetic condition that often leads to kidney failure by a patient's late 40s or 50s and has a 50 percent chance of being inherited by children. However, through IVF and genetic testing, families can prevent the disease from being passed on to future generations.
🎙️⚕️ ABOUT PKD OUTREACH FOUNDATION
The PKD Outreach Foundation (pkDO) is dedicated to ending Polycystic Kidney Disease by preventing it from being inherited by future generations. As the only charitable organization with this specific mission, pkDO focuses on partnering with transplant centers and nutritionists to assist families in finding live kidney donors and discovering methods to slow the progression of PKD. In addition to working towards eradicating PKD, the foundation supports initiatives that aid families affected by the disease throughout its entire course. This includes increasing live kidney donations, slowing the progression of PKD in young adults, and preventing the disease from being passed down to future generations.
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CareTalk: Healthcare. Unfiltered. is produced by Grippi Media. -
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There’s no doubt that physicians who take money from pharmaceutical companies prescribe more expensive drugs.
But is that really best for patients?
And what are the real dangers of these financial incentives?
In this episode of CareTalk, David Williams and John Driscoll talk with Dr. Aaron Mitchell, a genitourinary medical oncologist at Memorial Sloan Kettering Cancer Center, about the precarious role of financial incentives on physician behavior.
This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.
As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
TOPICS
(0:22) Sponsorship: BetterHelp
(1:44) Why Should We Care About Incentives in Healthcare?
(2:40) The Nature of Relationships Between Doctors and Pharma
(4:48) The Average Size of Incentives
(6:53) The Impact of Incentives on Prescribing Patterns
(7:45) How Pharma Justifies Financial Incentives
(12:05) When Financial Incentives Lead to Prescribing Worse Drugs
(14:44) A Doctor's Perspective on the Ethics of Incentives
(17:31) Branded Drugs Versus Unbranded Drugs
(20:26) How Doctors Have Reacted to Findings on Financial Incentives
(23:26) Should Patients be Afraid of Getting the Wrong Drug?
(27:15) What's Next for Dr. Aaron Mitchell?
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
🎙️⚕️ ABOUT DR. AARON MITCHELL
Dr. Mitchell is an oncologist and health services researcher with extensive training. He completed his internal medicine residency at Duke University Hospital and his medical oncology fellowship at the University of North Carolina at Chapel Hill. His research examines how financial incentives influence physician behavior and seeks to improve patient outcomes and reduce low-value care through changes in oncology reimbursement models.
Read Dr. Aaron Mitchell's research paper, "Are Financial Payments From the Pharmaceutical Industry Associated With Physician Prescribing? : A Systematic Review":
https://pubmed.ncbi.nlm.nih.gov/33226858/
🎙️⚕️ ABOUT MEMORIAL SLOAN KETTERING CANCER CENTER
The team at Memorial Sloan Kettering Cancer Center (MSK) is driven by a unified mission: to end cancer for life. Their specialized care teams deliver personalized, compassionate, and expert care to patients of all ages. Guided by fundamental research from the Sloan Kettering Institute, MSK scientists work together on innovative translational and clinical research, advancing the understanding of cancer and enhancing methods for prevention, diagnosis, and treatment.
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CareTalk: Healthcare. Unfiltered. is produced by Grippi Media. - Mostra di più
