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    Health systems are constantly struggling with capacity constraints.

    But what if they already had all the capacity they needed and just needed to tap into it?

    In this episode of HealthBiz Briefs, Derek Streat, Co-Founder and CEO of DexCare, shares how health leaders can unlock hidden capacity by using data from patients, providers, and health systems to deliver care more efficiently.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ABOUT DEREK STREAT
    Derek Streat is the Founder, CEO, and Chairman of DexCare, a venture-backed Platform-as-a-Service company that intelligently orchestrates health system capacity and digital demand across all care lines. A seasoned healthcare technology entrepreneur, Derek has co-founded and led six venture-backed companies, including C-SATS (acquired by Johnson & Johnson), where he later served as Vice President of Digital Solutions. In that role, he transformed surgeon training into a digital program that improved patient outcomes and provider efficiency worldwide. Prior to commercializing DexCare as an Entrepreneur-in-Residence at Providence, Derek co-founded and served on the boards of national healthcare data transparency organizations like PEDSnet and IROC, advancing efforts to improve patient care through data sharing.

    🎙️⚕️ABOUT DEXCARE
    DexCare is a leading care orchestration platform that simplifies digital care logistics, enabling healthcare systems to manage care delivery more efficiently. By unifying complex datasets, DexCare enhances patient access, optimizes resource utilization, and forecasts demand to reduce operational costs. Since its spin-out from Providence in 2021, DexCare has partnered with top U.S. health systems, reaching over 57 million patients and significantly boosting new patient bookings and downstream revenue. Supported by $146 million in funding, including a $75 million Series C investment led by ICONIQ Growth, DexCare continues to transform healthcare access through innovative solutions like digital discovery, care navigation, and smart scheduling.

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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    2024 shook up the healthcare world, and 2025 is gearing up to be just as transformative.

    With big changes coming from the new Administration, the AI boom taking healthcare by storm, and the rapid rise of GLP-1s, next year is shaping up to be a wild ride.

    Join David E. Williams and John Driscoll on CareTalk as they dust off their crystal ball and explore what’s in store for healthcare in 2025!

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    TOPICS
    (0:30) Sponsorship
    (1:50) Thank You to Our Audience
    (2:47) Predictions for GLP-1s
    (8:28) The Rise of AI in Healthcare
    (12:12) How the New Administration Will Affect Public Health
    (15:05) Healthcare on the Defense
    (18:54) Boosting Primary and Value-Based Care
    (22:06) The Growth of the Healthcare Market

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    GET IN TOUCH
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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    Speech is something many of us take for granted, but for millions in the disability community, it can be a daily source of struggle and frustration.

    Augmentative and alternative communication (AAC) tools, such as sign language, are essential for those with speech disabilities to communicate.

    What if technology could help give a voice to those in need?

    In this episode of HealthBiz Briefs, Dougal Hawes, CEO of Smartbox Assistive Technology, explores how their AAC technology is empowering individuals with speech difficulties to communicate and live more independently.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ABOUT DOUGAL HAWES
    Dougal Hawes brings extensive experience in business development and strategic partnerships across multiple roles and organizations. He began his career in 2007 as a Senior Corporate Partnerships Executive at Prostate Cancer UK before joining Great Ormond Street Hospital Children's Charity in 2009 as an Account Manager for Corporate Partnerships, where he successfully raised over £1 million for key initiatives. Since 2010, Dougal has been with Smartbox Assistive Technology, starting as Managing Director and now serving as Group CEO. In his current role, he leads business growth by driving marketing strategies, launching products, and expanding partnerships with resellers worldwide. His proven track record highlights a strong ability to deliver impactful results and foster strategic growth.

    🎙️⚕️ABOUT SMARTBOX
    Smartbox Assistive Technology is dedicated to creating innovative solutions that empower people with disabilities to communicate and live more independently. With a focus on developing accessible software, hardware, and tools, Smartbox provides life-changing augmentative and alternative communication (AAC) technology to individuals around the world. Committed to improving lives, the Smartbox team works closely with users, families, and professionals to deliver personalized, high-quality products that help people express themselves and connect with others.

    GET IN TOUCH
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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    Administrative hassles and mountains of paperwork remain some of the biggest challenges in healthcare today.

    Every day, critical time and resources are diverted from doctors, nurses, and other medical staff to navigate inefficient prior authorizations and overwhelming paperwork.

    Isn't it time we find a better solution?

    In this episode of CareTalk, David E. Williams and John Driscoll sit down with Anterior Founder and CEO Abdel Mahmoud to explore the burden of administrative tasks on healthcare and how AI can bring clarity and efficiency to the chaos.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    TOPICS
    (0:28) Sponsorship
    (1:40) Dr. Abdel Mahmoud's Military Experience
    (3:05) The Personal Journey of Dr. Abdel Mahmoud
    (5:35) Understanding Large Language Models
    (7:59) The Journey of Anterior
    (10:49) AI's Role in Managed Care
    (14:22) How Anterior is Different
    (15:52) How Anterior Uses Language Learning Models
    (20:27) The Future of Anterior
    (22:42) Using AI as Support
    (24:01) How Anterior Differentiates from the Competition
    (26:15) The Future of AI in Healthcare

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ABOUT ABDEL MAHMOUD
    Abdel Mahmoud is the Founder and CEO of Anterior, a company revolutionizing healthcare administration through AI-driven solutions. With a background in product development and healthcare innovation, Abdel brings deep expertise in building tools that reduce administrative burdens and streamline workflows for providers. Previously, he held leadership roles at top healthcare organizations, where he focused on improving efficiency and delivering impactful solutions. Passionate about the intersection of technology and healthcare, Abdel is dedicated to using AI to transform outdated systems, enabling better outcomes for both patients and providers.

    🎙️⚕️ABOUT ANTERIOR
    Anterior is a leading healthcare technology company focused on transforming the administrative side of medicine through innovative AI solutions. By streamlining processes like prior authorizations and reducing paperwork burdens, Anterior empowers providers to focus on delivering high-quality patient care. With a commitment to improving efficiency, lowering costs, and enhancing the healthcare experience, Anterior is redefining how data and automation support better outcomes for patients and providers alike.

    GET IN TOUCH
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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    Hernia surgery is one of the most common procedures, but the quality of care and post-op treatment can vary widely.

    What’s behind these variations, and how can we ensure better care for patients?

    In this episode of HealthBiz Briefs, Dr. Michael Reinhorn and Dr. Nora Fullington dive into the challenges of hernia surgery and explain how Boston Hernia is raising the bar with patient-centered care and improved outcomes.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ABOUT MICHAEL REINHORN M.D
    Dr. Michael Reinhorn is a board-certified general surgeon and Fellow of the American College of Surgeons, specializing in ambulatory hernia surgery with a focus on inguinal, umbilical, and epigastric hernias. Based near Boston, his practice serves New England with surgical care provided at Newton-Wellesley Hospital, Boston Outpatient Surgical Suites, and the Surgery Center of New Hampshire. With over 23 years of experience and more than 5,400 hernia operations performed, Dr. Reinhorn is a recognized expert in minimally invasive hernia surgery, emphasizing opioid reduction and value-based care. He consults for the American Board of Surgery, co-chairs the opioid reduction task force for the ACHQC, and represents the Americas Hernia Society on the ACHQC board. A dedicated educator, researcher, and volunteer with The Schwartz Center for Compassionate Healthcare, Dr. Reinhorn is committed to improving patient outcomes and advancing hernia care.

    🎙️⚕️ABOUT NORA FULLINGTON M.D
    Dr. Nora Fullington is a board-certified general surgeon and Fellow of the American College of Surgeons, specializing in minimally invasive hernia and gallbladder surgery. With over 2,000 operations performed as a hospital-based surgeon, she joined the practice in 2021 and has since completed more than 1,000 hernia surgeries. Dr. Fullington is an expert in open preperitoneal mesh and non-mesh repairs, as well as laparoscopic techniques for patients who benefit from minimally invasive approaches. A national authority on hernia repair, she has published peer-reviewed studies, delivered lectures on improving patient outcomes, and brings expertise in gallbladder surgery to the practice. Passionate about patient-centered care, she ensures every patient feels heard and valued. Dr. Fullington also demonstrates her commitment to humanitarian medicine through surgical mission trips to Haiti and advocacy for humanism in healthcare.

    🎙️⚕️ABOUT BOSTON HERNIA
    Boston Hernia is a specialized surgical practice dedicated to providing expert care for hernia and gallbladder conditions. With a focus on minimally invasive techniques and patient-centered treatment, the team at Boston Hernia delivers exceptional outcomes through personalized care plans, advanced surgical approaches, and a commitment to reducing recovery times. Serving patients across New England, Boston Hernia is known for its expertise, compassionate care, and dedication to improving the lives of tho

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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    Primary care is the foundation of a strong healthcare system, but it faces mounting challenges, from workforce shortages to reimbursement struggles.

    Is advanced primary care the solution and what would that model look like?

    In this episode of CareTalk, David E. Williams and John Driscoll sit down with Dr. Kate Goodrich, Chief Medical Officer of Humana, to explore the critical role of primary care and how it must evolve to meet the growing demands of patients, providers, and the healthcare system as a whole.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    TOPICS
    (0:21) Intro
    (0:34) Sponsorship
    (2:05) The Advantages of Primary Care
    (3:51) Understanding Primary Care
    (5:06) Why Is Primary Care Struggling
    (6:55) The Current State of Primary Care
    (7:57) How Primary Care Is Changing
    (10:18) The Promise of Care Coordination in Primary Care
    (12:51) What Does Advanced Primary Care Look Like
    (15:20) Measuring Success in Primary Care
    (18:32) What Is Direct Primary Care
    (19:51) The State of Medicare Managed Care
    (23:43) Why Are Primary Care Physicians Unhappy

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ABOUT KATE GOODRICH
    Kate Goodrich, MD, MHS, is the Chief Medical Officer at Humana, where she leads clinical initiatives across the insurance and CenterWell businesses, focusing on physician engagement, healthcare research, health equity, and Humana's Bold Goal programs. Previously, she served as Humana’s SVP for Clinical Analytics and Trend, overseeing analytics and rapid learning strategies to improve outcomes while reducing costs. Before joining Humana, Dr. Goodrich was the CMS Chief Medical Officer and Director of the Center for Clinical Standards and Quality, managing 18 quality and value-based purchasing programs, nationwide quality improvement efforts, and Medicare coverage decisions. A practicing hospitalist and professor of medicine, she continues her clinical work at George Washington University Medical Center, where she previously directed the Hospital Medicine division.

    🎙️⚕️ABOUT HUMANA
    Humana Inc., headquartered in Louisville, Kentucky, is a leading health and well-being company dedicated to helping people live healthy and happy lives since 1961. The company offers personalized healthcare services through its insurance products and CenterWell healthcare services, aiming to simplify the healthcare experience for millions of members across the United States. Humana's commitment extends beyond individual care, as it actively invests in local communities to support and enhance public health initiatives. With a focus on innovation and compassionate care, Humana strives to address global health challenges and make a positive impact on the lives it touches.

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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    We’re living in an era where health data is more accessible than ever.

    From lab results to wearable devices like the Apple Watch, there is an overwhelming amount of health information available.

    However, the real challenge lies in unlocking the potential of this data to drive transformative health improvements for both patients and providers.

    In this episode of HealthBiz Briefs, guest Richard Kedziora, Co-Founder and COO of Estenda, discusses how they are leveraging health data to uncover patterns and trends that lead to better treatments and improved patient outcomes.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ABOUT RICHARD KEDZIORA
    Richard "RJ" Kedziora, co-founder of Estenda Solutions, leverages over 25 years of experience in technology to create digital health solutions that improve patient outcomes, reduce costs, and enhance patient and provider satisfaction. A results-driven professional, he specializes in leadership, process improvement, software development, and governance, with his work earning multiple awards, including a HIMSS Davies Award, and several patents. RJ holds an MBA from West Chester University and a BS in Computer Science from Duquesne University, where he received the Excellence in Computer Science Award. A frequent podcast guest and speaker at healthcare and technology conferences, he has co-authored articles in peer-reviewed journals.

    🎙️⚕️ABOUT ESTENDA
    Estenda is an ISO 13485-certified healthcare software development and consulting company that has been advancing the science and technology of digital health since 2003. We collaborate with innovative organizations—commercial, research, clinical, or medical—to invent, design, develop, implement, and research solutions that enhance the health and well-being of individuals. Our services include custom software development, data analytics, AI/ML expertise, and strategic consulting. With a deep commitment to innovation and exceeding expectations, Estenda has successfully delivered numerous digital health projects, applying our extensive experience in healthcare, clinical, and medical systems.

    GET IN TOUCH
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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    GLP-1 medications like Novo Nordisk's Wegovy and Ozempic are taking the market by storm.

    With demand soaring, many patients are realizing these medications are either not being covered or simply too expensive.

    Is this all due to provider greed or is the issue more complicated?

    In this episode of CareTalk, David E. Williams and John Driscoll discuss how the growing demand for weight-loss drugs is creating a conundrum for providers, forcing them to decide between avoiding the costs associated with at-risk patients or investing upfront for long-term savings.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    TOPICS
    (0:38) Sponsorship
    (2:06) Obesity in America
    (2:40) The State of Insurance Coverage for GLP-1s
    (3:27) Background on Obesity Drugs
    (4:45) Formation of GLP-1 Use
    (7:20) The Cost Conundrum of Weight-Loss Drugs
    (10:16) How Insurance Impacts Weight-Loss Drug Coverage
    (11:30) Understanding Adverse Selection
    (14:30) How Insurers Prevent Coverage
    (15:04) Decisions on Weight-Loss Drug Coverage
    (16:07) What Makes GLP-1s Unique for Cost Coverage
    (18:00) Will Weight-Loss Drugs Become Cheaper?
    (21:22) Medicare's Role in Weight-Loss Drugs
    (22:17) Examining Side Effects of Weight-Loss Drugs

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    GET IN TOUCH
    Become a CareTalk sponsor
    Guest appearance requests
    Visit us on the web
    Subscribe to the CareTalk News

    Support the show


    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    Ever tried to schedule a doctor’s appointment, only to be stuck on hold for what feels like forever?

    You’re not alone. A lot of Americans feel the same frustration.

    Could there be a better way to take control of scheduling?

    In this episode of HealthBiz Briefs, Relatient CEO Jeff Gartland explains why self-scheduling is still a novel concept in medicine and how its implementation can improve patient access while increasing appointment volumes for providers.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ABOUT JEFF GARTLAND
    Jeff Gartland, a pioneer in healthcare information technology systems, brings decades of expertise in growth strategies, innovation, and go-to-market initiatives. As the new CEO of Relatient, he is poised to advance the company’s industry-leading patient engagement and access platform. Previously, Gartland served as President of Anthem’s Advanced Analytics & Services division, where he built scalable technology solutions for the healthcare ecosystem, and held senior leadership roles at Ciox Health and McKesson’s RelayHealth, driving innovation in revenue cycle and clinical interoperability. Relatient, which recently merged with Radix Health, offers an all-in-one platform for patient engagement and scheduling that improves patient experiences and provider utilization.

    🎙️⚕️ABOUT RELATIENT
    Relatient, Inc., the 2020 KLAS Category Leader in Patient Outreach, is a SaaS-based patient engagement company focused on improving communication between patients and providers through a mobile-first approach. In 2020, Relatient’s digital platform facilitated over 200 million patient messages for U.S. medical practices and health systems, integrating seamlessly with more than 85 practice management systems and electronic health databases. Its suite of solutions—including patient messaging, self-scheduling, digital registration, and billing—enhances operational efficiency, reduces no-shows, accelerates payments, drives new appointments and reviews, and boosts patient satisfaction, all while supporting health and care quality initiatives.

    GET IN TOUCH
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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    What if you could get personalized medical solutions tailored exactly to your needs, diagnosis, and even genetics?

    Personalized medicine may have sounded like a pipe dream a few years ago, but it’s fast becoming a major sector of the industry.

    In this episode of CareTalk, David Williams and John Driscoll sit down with Bradley Bostic, Founder and CEO of hc1 and managing director at Health Cloud Capital, to explore how diagnostics and AI are transforming personalized healthcare through data-driven innovation.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    TOPICS
    (0:16) Intro
    (0:32) Sponsorship
    (2:11) Congratulations to Marty Makary
    (2:51) How Important Is Lab Testing for Healthcare?
    (4:38) Going Beyond Basic Lab Data
    (7:49) How Tests Lead Into Personalized Medicine
    (10:41) Looking at Data More Effectively
    (15:00) Will Changes in the Healthcare System Affect Lab Data?

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ ABOUT BRADLEY BOSTIC
    For 25 years, Brad Bostic has led and invested in high-growth tech companies. Driven to improve patient care, he founded hc1 to enable precise diagnoses and treatments through optimized lab testing. Under his leadership, hc1 grew from a startup to a global leader, analyzing lab data for over 260 million patients using AI. Recognized for his transformational leadership, Brad has significantly enhanced enterprise value and was named "2020 Dynamic Business Leader of the Year" by the Indiana Chamber of Commerce and a “Top Entrepreneur” by Becker’s Healthcare.

    🎙️⚕️ ABOUT HC1
    Founded in 2011, hc1 leverages lab data to generate actionable insights that enhance patient care, streamline lab operations, and reduce costs. Today, hc1 processes data for over 90 million patients, managing 30 billion clinical transactions monthly on its secure AWS-powered platform. Their solutions, including hc1 Performance Analytics™ and PrecisionDx Advisor™, enable labs to optimize testing and treatment decisions. With its 2024 acquisition of Accumen, hc1 now offers comprehensive solutions to transform labs into strategic assets for health systems, driving precision diagnostics and improved outcomes.

    🎙️⚕️ ABOUT HEALTH CLOUD CAPITAL
    Health Cloud Capital is a private equity firm specializing in high-growth health tech companies that leverage Artificial Intelligence (AI) and Machine Learning (ML) to uncover hidden risk signals in datasets. Their mission is to revolutionize healthcare by enhancing efficiency, precision, and effectiveness to improve patient outcomes. With a focus on Health Tech Data, Health Cloud Capital has achieved returns exceeding 2X to date. Their partners bring valuable insights from investing in and managing multiple growth-stage companies across healthcare, technology, and cloud computing, providing a competitive edge. The firm has a proven track record of delivering significant returns for investors and ensures that portfolio companies utilize robust, secure, and HITRUST-c

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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    Many patients want to have a say in their medical care, especially when it comes to end-of-life decisions.

    Despite this, only a third of U.S. adults have completed any form of advance care directive.

    Even for those who do plan ahead, traditional paper-based advance directives often face challenges like misinterpretation or even being ignored altogether.

    Could video-recorded directives be the answer?

    In this episode of HealthBiz Briefs, MIDEO CEO Dr. Ferdinando Mirarchi sheds light on the limitations of standard advance care directives and explains why video-based solutions might deliver better results, offering greater clarity and ensuring patients’ wishes are honored.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ ABOUT FERDINANDO MIRARCHI
    Ferdinando Mirarchi, D.O, is the CEO and Chief Medical Officer of USACS MIDEO, LLC, and recently appointed Chairman of the National Palliative Care Committee for USACS. As the Principal Investigator of the TRIAD Research Series (The Realistic Interpretation of Advance Directives), Dr. Mirarchi has uncovered a global patient safety risk stemming from confusion around living wills, DNR, and POLST orders. His research, featured in outlets like The New York Times and The Washington Post, led to the creation of MIDEO (My Informed Decision on VidEO), an innovative, evidence-based video advance directive designed to enhance patient safety by clarifying medical orders and making them instantly accessible.

    🎙️⚕️ ABOUT MIDEO
    MIDEO is a video-based advance care planning platform that ensures patient healthcare wishes are clearly communicated when patients cannot express them themselves. By translating patient directives into medical and legal terms, MIDEO makes them easily accessible to medical professionals through a QR code. This innovative approach enhances patient care and reduces costs by providing clarity on critical and end-of-life healthcare preferences. MIDEO offers services tailored for patients, families, health plans, and clinicians, emphasizing the importance of understanding and honoring individual healthcare choices.

    GET IN TOUCH
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    Subscribe to the CareTalk News

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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    Word-of-mouth recommendations are great for picking a restaurant or movie, but are they the best way to find a doctor?

    What if there was a better way to use data to find the right doctor every time?

    In this episode of CareTalk, David Williams talks with Nick Reber, Founder and CEO of Garner Health, about how they’re leveraging detailed data, including physician history and patient outcomes, to match patients with high-quality doctors.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    TOPICS:
    (0:15) Sponsorship
    (1:45) Why Nick Reber Started Garner Health
    (4:50) Using Data to Find the Best Doctors
    (7:13) How Hedge Funds Relate to Healthcare
    (9:25) Measuring Patient Outcomes and Costs
    (11:20) Building Patient Trust
    (14:32) Dealing with Fragmented Data
    (16:29) Deciphering Complex Data to Determine Outcomes
    (20:24) Garner Health's Relation to Value-Based Care
    (23:18) Advice for Someone Starting a Healthcare Company

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ ABOUT NICK REBER
    Nick Reber is the Founder and CEO of Garner Health, a company committed to transforming healthcare through data-driven insights and innovative financial incentives. Before establishing Garner, Nick was a key member of the leadership team at Oscar Health, where he played a significant role in analytics and the development of provider networks. His efforts contributed to Oscar's rapid growth, guiding the company to exceed $2 billion in annual revenue. Prior to his work at Oscar Health, Nick was a Partner at Bridgewater Associates, one of the world's largest hedge funds, where he served as Co-Head of Research Analytics, leading strategic analysis and research initiatives.

    🎙️⚕️ ABOUT GARNER HEALTH
    Garner Health's mission is to transform the healthcare system from the ground up. By leveraging a unique approach to data science and pioneering financial incentives, Garner Health helps patients find the highest-quality care and empowers physicians to elevate their medical practices. Their goal is to realign the economics of healthcare, so providers are rewarded for delivering top-tier medical care instead of performing a higher volume of invasive procedures. Garner Health is dedicated to making high-quality, affordable healthcare a reality for everyone.

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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    Cancer moves fast. Patients and their medical teams need to move faster.

    A study by Q-Centrix revealed that many hospitals face an unacceptable year-long data backlog in oncology.

    When crucial data about diagnosis, staging, and treatments gets held up, it can cost patients valuable time, resources, and treatment opportunities.

    In the latest episode of HealthBiz Briefs, guest Karen Schmidt, VP Oncology Market Lead at Q-Centrix, discusses why accurate and timely data is critical in cancer treatment and how improved data practices can lead to better outcomes and potentially life-saving care.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ ABOUT KAREN SCHMIDT
    Karen Schmidt is the VP Oncology Market Lead at Q-Centrix, bringing over 17 years of experience in cancer registry to her leadership role. A cancer survivor herself, Karen combines professional expertise with a personal commitment to improving cancer care. She leads her team in advancing the Cancer Registry Profession, enhancing the quality of cancer data, and turning data into actionable insights. Her focus is on delivering top-notch support to cancer programs nationwide, with the ultimate goal of elevating patient care and outcomes through superior data management and innovative solutions.

    🎙️⚕️ ABOUT Q-CENTRIX
    Q-Centrix is a leader in healthcare data management, offering the industry's first Enterprise Clinical Data Management (eCDM™) approach. This solution combines AI-driven technology with the largest team of clinical data experts and insights from over 1,200 healthcare partners. Q-Centrix addresses various clinical data needs—including oncology, cardiovascular, trauma, and research—enhancing quality measurement and improvement. Their eCDM™ methodology provides comprehensive data capture and integrity, transforming complex clinical information into actionable insights that improve patient outcomes, operational efficiency, and strategic growth for healthcare systems nationwide.

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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    With the election decided and over, Americans are looking at Republicans to make good on their campaign promises.

    One important promise to voters was to make America healthy again.

    But what does this agenda entail?

    And what impacts can we expect to see in healthcare?

    In this episode of CareTalk, David E. Williams and John Driscoll discuss the framework of Make America Healthy Again, covering what they have right, what they have wrong, and how it is set to change healthcare.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    TOPICS
    (0:32) Sponsorship
    (1:59) Positives of Make America Healthy Again
    (3:31) Examining Chronic Disease Rates
    (4:54) Framework of Chronic Diseases
    (5:56) Health Policies on Pollution
    (7:02) The Gun Safety Epidemic
    (8:08) Government Regulations and Health Track Record
    (9:16) Contradictions in Make America Healthy Again
    (12:04) Hope for Change in American Healthcare

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    There’s no shortage of data in healthcare.

    However, when it comes to deeper insights into patients’ futures and provider costs, the industry is sorely lacking.

    Is it possible to unlock this data and create both better patient outcomes and more profits for providers?

    In this episode of HealthBiz Briefs, guest Brad Bostic, chairman and CEO of hc1, dives into the role of diagnostic testing labs and the ability to turn them into strategic assets by identifying risks before they become dangerous and costly problems.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ ABOUT BRAD BOSTIC
    For 25 years, Brad Bostic has led and invested in high-growth tech companies. Driven to improve patient care, he founded hc1 to enable precise diagnoses and treatments through optimized lab testing. Under his leadership, hc1 grew from a startup to a global leader, analyzing lab data for over 260 million patients using AI. Recognized for his transformational leadership, Brad has significantly enhanced enterprise value and was named "2020 Dynamic Business Leader of the Year" by the Indiana Chamber of Commerce and a “Top Entrepreneur” by Becker’s Healthcare.

    🎙️⚕️ ABOUT HC1
    Founded in 2011, hc1 leverages lab data to generate actionable insights that enhance patient care, streamline lab operations, and reduce costs. Today, hc1 processes data for over 90 million patients, managing 30 billion clinical transactions monthly on its secure AWS-powered platform. Their solutions, including hc1 Performance Analytics™ and PrecisionDx Advisor™, enable labs to optimize testing and treatment decisions. With its 2024 acquisition of Accumen, hc1 now offers comprehensive solutions to transform labs into strategic assets for health systems, driving precision diagnostics and improved outcomes.

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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    Receiving a rare genetic disease diagnosis for yourself or a loved one is devastating news, especially when the diagnosed is a child.

    For families, navigating the challenges of these diagnoses requires more than just medical care, it takes a strong, compassionate support system.

    In this episode of CareTalk, David E. Williams and John Driscoll sit down with Effie Parks, advocate and host of the Once Upon a Gene podcast, to dive into the critical role of community during a rare disease diagnosis and the strong support system that has developed around parenting those afflicted.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    TOPICS
    (0:36) Sponsorship
    (1:52) Welcome Effie Parks
    (2:31) Effie Parks' Journey into the Rare Disease Community
    (4:31) Why Effie Parks Started Once Upon a Gene
    (6:18) Advice to Families in the Rare Disease Community
    (7:12) Grappling with Grief and Guilt
    (10:45) Understanding Why We Experience Guilt
    (12:18) Examining Healthcare Policies That Impact Rare Diseases
    (14:43) How Healthcare Professionals Can Be More Sensitive to Families
    (16:27) Building a Supportive Rare Disease Community
    (18:19) Advice for Government Agencies When Approaching Rare Disease Policy
    (20:09) Engaging Patients and Families in Healthcare Policy
    (20:50) How the Entire Healthcare Ecosystem Can Become More Involved
    (22:46) Creating a Virtual Event for the Rare Disease Community
    (24:20) Areas of Hope in Rare Diseases

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ ABOUT EFFIE PARKS
    Effie Parks has become a leading voice in the rare disease community after her son Ford’s diagnosis with CTNNB1 syndrome. As the host of the award-winning "Once Upon a Gene" podcast, Effie combines powerful storytelling with resource-sharing to support families navigating rare genetic disorders. She extends her advocacy through speaking engagements at medical and advocacy conferences, where she works to bridge gaps between patients, families, and healthcare stakeholders. Driven by a mission to foster understanding and resilience.

    🎙️⚕️ ABOUT ONCE UPON A GENE
    The Once Upon a Gene podcast is a heartfelt and informative show dedicated to families and individuals impacted by rare genetic disorders. Hosted by Effie Parks, a passionate advocate and mother of a child with CTNNB1 syndrome, the podcast explores the unique challenges and triumphs faced by the rare disease community. Through candid interviews with patients, parents, medical experts, and advocates, Once Upon a Gene offers invaluable resources, insights, and a sense of solidarity for listeners.

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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    Nurses' primary job is to care for their patients, but often that valuable time is taken away with administrative tasks.

    Charting and other nonpatient activities stretch limited working hours and frequently pull nurses away from patients’ bedside.

    The result, is worse care, declining patient safety, and error-ridden-charts.

    In this week’s episode of HealthBiz Briefs, guest Hadassah Backman, CEO of Guardoc Health, shares how they’re reducing nursing errors by streamlining tasks like charting and identifying mistakes before they become problems.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ ABOUT HADASSAH BACKMAN
    Hadassah Backman is the CEO of Guardoc, a clinical data integrity company dedicated to streamlining healthcare operations and enhancing data accuracy. As an RN with extensive experience in healthcare technology, she is passionate about using AI to tackle the challenges of clinical documentation, especially to ease the administrative burden on nurses. Under her leadership, Guardoc leverages AI to reduce charting time, boost compliance, and optimize revenue for healthcare facilities. Hadassah’s commitment to innovation reflects her dedication to creating a more efficient, patient-centered healthcare environment that empowers providers and improves patient outcomes.

    🎙️⚕️ ABOUT GUARDOC HEALTH
    Guardoc is a clinical data integrity company that leverages AI-driven technology to improve healthcare operations by streamlining data management and enhancing documentation accuracy. Designed with healthcare providers in mind, Guardoc’s solutions focus on reducing the charting burden for nurses and clinicians, helping them reclaim valuable time for patient care. The company’s advanced tools not only support compliance and optimize workflows but also enhance revenue management through accurate, efficient data processing. By prioritizing data integrity, Guardoc is shaping a more effective, reliable healthcare landscape where quality care and operational efficiency go hand in hand.

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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    Medical gaslighting is when a provider shirks a patient’s concerns and leaves them without a diagnosis or treatment plan.

    Unfortunately, this experience is all too common for patients, especially women.

    So, how can patients tackle the problem and get the care they need?

    In this episode of CareTalk, David E. Williams and John Driscoll meet with guest Ilana Jacqueline, patient advocate and author of “Medical Gaslighting,” to discuss why medical gaslighting occurs and what patients can do to get the care they deserve.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    TOPICS:
    (0:21) Sponsorship
    (1:40) Meet Ilana Jacqueline
    (2:21) Ilana Jacqueline's Experience with Medical Gaslighting
    (5:51) How Women Experience Medical Gaslighting
    (7:34) The Consequences of Medical Bias
    (9:54) Why We Need a Guide to Combat Medical Gaslighting
    (11:36) How Patients Should Handle Undiagnosed Conditions
    (13:26) Recognizing the Signs of Medical Gaslighting
    (15:18) The Moment Ilana Jacqueline Took Control of Her Health Journey
    (17:14) Bringing Awareness of Gaslighting to Providers
    (19:30) Approaching Pain Management as a Patient
    (22:50) Do Medical Providers Actually Review Feedback?

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ABOUT ILANA JACQUELINE
    Ilana Jacqueline is a speaker, author, patient, and advocacy strategist whose journey to a rare disease diagnosis forced her to confront years of medical gaslighting. Her personal experience as a patient has given her a deep compassion for the challenges women face in the exam room. Yet, it’s her work as a patient advocate that revealed the broader reality: whether a condition is rare or common, women often wait longer to be truly heard by the medical community.

    As the author of Surviving and Thriving with an Invisible Chronic Illness, Ilana educates patients on navigating their journeys and building collaborative, impactful relationships with their care teams. Her advocacy on social media, especially around medical gaslighting, has empowered countless patients to take an active role in their own healthcare.

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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    Theoretically, having a full view of a patient’s medical records could lead to more personalized treatment, stronger data security, and new research breakthroughs.

    But in practice? That’s a tall order.

    Could AI be the solution?

    In this episode of HealthBiz Briefs, Bo Holland, Founder and CEO of All Clear ID, talks about the risks patients face with medical record security and the critical task of helping patients easily navigate and control their health data.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ABOUT BO HOLLAND
    Bo Holland is a strategic leader with over 30 years of experience in building successful software companies, including two that went public and one acquired by Bank of America. In 2004, he founded AllClear ID to address customer identity issues, ultimately making it a leader in identity protection following data breaches for major clients like Anthem Blue Cross, Home Depot, and Sony. Recently, Holland has spearheaded the development of AllClear Health ID, a reusable mobile identity solution for healthcare. His previous roles include developing application servers at Citrix, database systems at Pervasive Software, and purchasing card systems at Works.

    🎙️⚕️ABOUT ALLCLEAR ID
    AllClear ID Health, Inc. is transforming patient identity management with mobile, patient-centric IDs that work seamlessly across various electronic health records (EHRs) and care delivery channels. This innovative solution addresses the costly issue of patient misidentification, which impacts the healthcare industry by $6-9 billion annually while enhancing digital health with strong security measures. Their flagship product, AllClear Health ID, ensures accurate patient record matching during registration using mobile devices and direct EHR integrations, all while adhering to stringent privacy standards like NIST Level 2 assurance, HIPAA, and CCPA.

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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.

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    As AI becomes more integrated into our lives, many believe it will revolutionize nearly every industry, with healthcare being one of them.

    Ed Zitron is not one of those people.

    In this episode of CareTalk, David Williams speaks with Ed Zitron, CEO of EZPR, on why he believes AI is a bubble ready to burst and the ramifications of AI on everything from patient care to climate change.

    This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

    As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

    TOPICS
    (0:24) Intro
    (0:43) Sponsorship
    (1:58) Should We Be Optimistic About AI?
    (2:52) Will AI Investments Be Worth It?
    (4:42) Why Are People Excited About AI?
    (6:34) AI’s Role in Capitalism
    (8:24) Are You the Customer or the Product?
    (9:34) Is It AI or Just a Chatbot?
    (11:47) Can AI Improve Healthcare Efficiency?
    (14:55) Can AI Improve After-Appointment Care?
    (17:29) The Ethical Issues with AI
    (19:32) Will Nuclear Power Fix AI’s Eco-Damage?
    (20:42) Will the AI Bubble Pop?
    (23:11) Is There a Role for Regulators in AI?
    (24:18) How Should the Public Think About AI?

    🎙️⚕️ABOUT CARETALK
    CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

    🎙️⚕️ABOUT ED ZITRON
    Ed Zitron is the CEO of EZPR, a prominent tech and business public relations agency that serves clients nationwide. He also authors the tech and culture newsletter "Where's Your Ed At" and has written two acclaimed books, This Is How You Pitch: How To Kick Ass In Your First Years of PR and Fire Your Publicist. Known for his expertise in the PR industry, Ed has been recognized four times as one of Insider's Top 50 Best Public Relations People in Tech. His work blends strategic communication with insights on the tech industry's evolving landscape.

    🎙️⚕️ABOUT EZPR
    EZPR was founded by Ed Zitron, an award-winning author, writer, and speaker with seven years of PR experience and over a decade as a reporter. The agency has successfully launched products and services for clients ranging from billion-dollar corporations to startups, securing both national and global exposure. EZPR excels at transforming nervous CEOs into top media sources and delivering measurable sales growth through media coverage. Known for consistently outperforming larger agencies, EZPR's primary focus is on achieving results that matter for their clients.

    GET IN TOUCH
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    CareTalk: Healthcare. Unfiltered. is produced by Grippi Media.