Episodi
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Are traditional office cultures meeting their end? What happens when you start investing in the ROI of Human Connection? (Spoiler alert: great things will happen!)
In this episode of #TheForwardPodcast, we're joined by Emily Hinks, founder and CEO of Mischief Makers. Sheâs shaking up the Future of Work with her delightfully unconventional, human-centered approach to team collaboration and growth, using facilitation as fuel for good! Emily shares her mischievous methods that have attracted brands like Netflix, Spotify, Nike, and Greenpeace into her orbit. Whether youâre a team member, manager, founder, or CEOâhybrid or fully remoteâyou can expect relatable, practical tips and real-world examples that highlight the rewards of investing in Human Connection for a brighter future at work. If youâd like to skip along to key moments that work best for you - here you go:
03:32 Why Emily started Mischief Makers 08:07 The Importance of fun and mischief in the workplace 12:18 Effective meeting communication 17:07 Can AI help us spend more time on creativity?21:36 Case studies for facilitation 26:12 Building workplace connections 31:17 Organizational statements implemented 36:53 Budgeting for fun activities 42:49 Addressing hybrid session challenges 48:34 Move Forward and Leave Behind 54:24 Future self adviceCheck out Emilyâs Check-in Generator for a fun way to energize your meetings or explore Mischief Makersâ Hybrid Facilitation Training to lead groups more effectively in todayâs evolving work environment.
You can find out more at Mischiefmakers.co and EmilyHinks.com! About The Forward Podcast: In a world where technology intertwines with every aspect of our lives, how do industry experts and leaders plan to navigate forward? Explore bold moves and strategies for success amid constant disruption. Learn the ideas, behaviours, tools, and trends they'll leave behind, and those they'll carry forward to shape the future of work, life, and leadership. Each episode is hosted and edited by Aziza O'Beirne.
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âWe have to leave behind the fear of what might go wrong and replace that with the opportunity of what happens if it goes right.â
Weâre so happy to have Terry OâConnor OBE on this episode of #TheForwardPodcast! With over 20 years of experience transforming global businesses and a track record that includes CEO roles at Courts Asia and Matahari.
Today, Terry brings his strategic vision and fresh perspectives to companies like Bain and Company, Mirakle, Trustana, and⊠SmartOSC!
Heâs also the author of Why Not? The Story of a Retail Maverick and Courts, and has received numerous accolades, including an OBE from Her Majesty The Queen and an Honorary Doctorate from the University of Stirling.
In this episode, Terry shares his unique insights on:
Transforming Global Businesses
The Importance of Feedback and Learning from Mistakes
The Future of Retail in Southeast Asia: Decision-Making and Digital Strategies
Tech Vendor Partnerships: Moving Beyond the Pitch
Breaking Down Internal Silos
Opportunities and Threats of AI
What Brands Should Embrace Moving Forward
What CEOs Should Leave Behind
And much more!
Episode Breakdown:
01:00 OBE: Honors
02:45 Future of Leadership, Retail
04:01 Balancing Life's Aspects
06:12 Career: Start to Finish
08:52 Action Overcomes Fear
10:37 Strategy: Curiosity, Collaboration
13:11 Decision-Making: Doors Analogy
15:38 eCommerce and Retail Challenges
17:06 Adapting Communication
21:11 Building Trust: New Offerings
26:57 AI: Power and Threats
30:46 What is Technology for? Improving Lives?
31:00 AI Chatbots: Helpful or a Hindrance?
32:15 Change Management with Technology & Enhancing Data Literacy
32:48 What Does Good Execution Mean?
33:18 Vendor Reliance Issues
34:48 Agile Tech Partnerships
37:08 Marketing in Tech Decisions
38:45 Team Involvement in Projects
40:16 Future of Retail
43:19 Sustainability Focus
45:10 What Makes A Good Leader?
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Episodi mancanti?
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Click here to VOTE for us at the Asia Podcast Awards with Radio Info and Radio Days: https://lnkd.in/gVCdHQugWe'd be so grateful for your votes in two categories
1. Best Interview Podcast (The Forward Podcast)
2. Best Money and Business Podcast (The Forward Podcast)
Thank you!! Now, enough about us. Please meet our next brilliant guest:
Andre Menezes started his first business at 12 years old and looked at life, processes, and products with a simple question: Is there a better way?
Years later, this question led him from engineering to co-founding TiNDLE, which raised $130 million in capital, setting the record for the largest âSeed and Series Aâ ever raised by a plant-based meat company.
So, what was the recipe for success that took TiNDLE from starting from scratch during a global pandemic to becoming a world record breaker for funding? And whatâs next for Andre?
đ How can the lessons learned from this venture help businesses move forward? đ„©âĄïžđż What is the future of the meat industry in the face of plant-based alternatives? đ€ How can businesses tackle the challenges of changing consumer habits?In this episode, we dive into his incredible journeyâfrom overcoming the challenges of starting a business from scratch to his strategies for success, his predictions for the future of the food industry, and the emerging trends in consumer behavior.
Episode Breakdown:
00:00 Tech vs. Food Challenges
00:47 Guest Intro: AndresAndre Menezes
03:49 Starting the Plant-Based Protein Venture
06:23 Teamwork in Business Challenges
09:07 Flaws in Animal Food Production
13:12 Changing Views on Meat Consumption
16:08 Insights on Future Food Leadership
19:45 Navigating Startup Uncertainty
23:00 Success in Rapid Growth
28:11 Expanding Business Internationally
34:18 Trends in Consumer Health
43:36 Defining Leadership in Business
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âBrands are challenged when it comes to #Web3 concepts, #metaverseplatforms, and #gaming. But guess what? That's your job. Brands need to pay more attention to this.â
In this exciting episode, we dive into the world of emerging technologies with Catherine D. Henry, a pioneer in spatial computing and a top global expert on the Metaverse and Web3. Catherine takes us through the journey of how immersive and interactive experiences have evolved, from the early days of gaming to the widespread adoption of AI, virtual reality, and augmented reality.
Weâll discuss how the pandemic accelerated the convergence of these technologies, leading to long-term shifts in how we live and interact with digital media. Catherine shares her insights on the latest trends, the impact of major players like Meta and Apple, and the importance of being ahead of the curve in this rapidly changing landscape.
We also explore Catherine's impressive background, including her education in marketing and economics, and her passion for trend forecasting and how that has allowed her to create her own dream job and lead to her writing the best-selling book âVirtual Nativesâ
This episode is a must-listen for businesses, entrepreneurs, tech fans, and anyone curious about the future:
đź âGen Z represents 50% of the global workforce and will be at the beginning of their peak earning years by 2030, which is just four and a half years away. We need to think about how we will prepare for this new generation. Gaming is a fundamental part of where our customers areâ
đź âEvery company will need a gaming division because this is the new media platform.â
đâWhat does reciprocity look like for your brand? Instead of crafting a perfect message, maybe let your audience create something new with it. Let people play and enjoy your brand.â
Key moments:
00:00 - Introduction: VR passion and undervaluation of technology04:10 - Acceleration of AI and spatial computing07:50 - Challenges in retail and dominance of UGC10:33 - Importance of online brand communities and fandom13:02 - Shifting focus to Gen Z and future customers15:21 - Embracing reciprocity and evolving with culture18:03 - Importance of community and adaptable tools for Gen Alpha20:08 - Disruptive education and cross-generational learning experiences21:39 - Changing expectations of future employees and office culture23:36 - Gen Alpha's emphasis on community, inclusivity, reciprocity26:04 - Identifying new talent and embracing multiple careers28:19 - Advice for the future and staying curious
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Supply chain logistics is a messy place right now. So what does the future hold?
When it comes to transformation and digital development the Supply Chain industry is one of the slowest sectors to progress, so weâll be speaking to someone who has spent two decades frivolously learning and seeking to create change in logistics infrastructure, customs compliance, shipping, and supply chain technology.
A self-described industry busybody, Jeffrey Tan wears many hats. Currently, as the president of the Singapore Computer Societyâs Supply Chain Management Chapter, leading efforts in technology adoption within the industry and shaking up the status quo.
In his episode, we look at the current pain points and future challenges for global supply chains and logistics. Weâll be exploring how new retail and startups may impact legacy systems and looking to the future of what needs to be done and changed within this space.
â The missing pieces for driving successful transformation within the supply chain and logistics industry
â Singapore's journey as a logistics powerhouse and its role in reshaping global trade
â Can blockchain really create the change that it has been hyped to create within the industry?
â How Southeast Asia is reshaping the manufacturing landscape and what it means for regional economies
â The impact of eCommerce and smaller businesses on global supply chains and logistics
â The hidden world of logistics and discover how it shapes our everyday experiences
â Embracing failure and learning from losses
Chapters:
00:00 - Challenges and progress in the logistics industry
06:42 - Career journey and industry development involvement
15:54 - Importance of networking and pro bono work
23:40 - Impact of COVID-19 on logistics sector
1:01:00 - Relocation of manufacturing to Southeast Asia
1:10:37 - Adoption of technology and new retail model
1:18:05 - Importance of agility and entrepreneurship in organizations
1:26:42 - Strategic partnerships and soft skills in organizations
1:35:01 - Slow adoption of technology in logistics sector
1:43:02 - Importance of resources and business models
1:52:15 - The future of logistics and supply chain
2:00:06 - Embracing curiosity and continuous learning in life
About The Forward Podcast: In a world where technology intertwines with every aspect of our lives, how do industry experts and leaders plan to navigate forward? Explore bold moves and strategies for success amid constant disruption. Learn the ideas, behaviors, tools, and trends they'll leave behind, and those they'll carry forward to shape the future of work, life, and leadership.
About SmartOSC: With 18 years in operation, SmartOSC is an award-winning digital commerce agency of 1,000+ experts, across seven countries including Vietnam, Australia, Singapore, Japan, Thailand, the US, and the UK. Check out our website: smartosc.com
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âI'm a true believer that you can't force an audience.â
How can brands navigate unpredictable times when connecting with their audience? By staying true to yourself, letting go of vanity, being authentic, and cutting out the BS (Bullshit)!
In this episode of The Forward Podcast from SmartOSC, we are thrilled to welcome Natalie Dau, a renowned Media Creator, Athlete, and Co-Author of 'Run Like A Woman'. With over 20 years in Asia and 25 years consulting with some of the world's biggest brands, Natalie shares her incredible journey from corporate consultant to ultra-marathon athlete and influential content creator.
Natalie has amassed over 700,000 followers as @RockstarArms, traveling the world to deliver powerful talks and inspiring countless individuals. In this candid conversation, we delve into:
How to bring a sporting spirit to your work
Connecting with audiences authentically and effectively
Overcoming outdated preconceptions women face in the workplace
The power of vulnerability and inspiration in leadership
Trusting your gut and being true to yourself
Challenging societal norms and gender stereotypes
Continuous self-evolution and rewriting your story
Embracing failure and learning from losses
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âBanking business used to be low risk and low return. But we don't believe it's going to stay like that.â
What rewards await those brave enough to swim against the current? We explore this question further while speaking to Dennis Trawnitschek, the CTO of SCBX.
SCBX is described as the mothership of the financial technology business, comprising 12 subsidiary companies that operate across key business pillars: Banking Business, Consumer and Digital Finance Business, and Platform and Technology Business.
In our latest episode of The Forward Podcast, we delved into this transformation alongside the cultural shift required for it and how to navigate the changing landscape of banking. Renowned for his forward-thinking approach to technology adoption and AI integration, Dennis shares the captivating story of how SCBX is becoming the mothership of financial technology while still staying true to its 100-year heritage.
A significant part of this transformation involves integrating AI into the core of SCBX's operations. So, how can organizations make AI change a real change? In this episode, youâll hear about that andâŠ
â The importance of embracing change
â Navigating AI-driven disruptions
â Innovation through risk & experimentation
â Creating a culture of adaption and cross-learning
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After 10 years of rocket growth within the eCommerce space, businesses are asking how they can become more profitable. Effective data is a start. But as more and more technologies and tools emerge that promise businesses the world, it is more important than ever to ensure that you are using quality rather than quantity.
Today weâre exploring Using Data & Insights for Profit: What's Now and Next for Southeast Asia with the brilliant Simon Torring the Co-founder of Cube Asia, a market intelligence company focused on Southeast Asiaâs digital economy.
Before founding Cube Asia, Simon spent the last 10 years in Southeast Asiaâs retail and eCommerce space. His experience includes stints with beauty eCommerce startup Luxola.com and world-leading beauty retailer Sephora, where he led Omnichannel development for APAC ex-China.
Today, Cube Asia helps consumer brands, retailers, and investors understand the online selling environment better through more reliable, granular, and timely market data and insights.
In this episode, we cover:
What makes a great leader? Honest insights you need to hear Lessons on market feedback and decision-making Hallucinogenic data and the quest for validation Emerging trends in Southeast Asian social commerce Key drivers of eCommerce growth and profitability The need for speed in business decision-making Driving innovation in e-commerce strategies Overcoming bottlenecks and building great teamsAnd so much more!
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What does it take to truly transform yourselfand your organization from the inside out? Being completely honest with yourself is a start.
And who better to share their honest stories of progression than our next guest? Andy Chang has spent the last two decades working with global organizations to transform and construct their customer interactions and in turn, has worked to tirelessly transform himself and his mindset.
As a technologist and computer science alumni,Andy's journey has been marked by a relentless pursuit of innovation and a deep-seated belief in the power of technology to shape human experiences. Now as the Head of Marketing Technology, Engagement Solutions at
Electrolux Group, Andy joins us today to share the winding path of his career journey, and the evolving landscape of MarTech, and to discuss both the exciting opportunities and the realities that lie ahead.
In this episode, we cover:
Seizing Opportunities and Navigating Career Paths
The Expectations VS Reality of Computer Science & Software Engineering
Enhancing Consumer Experience with Personalization
The Cost of Transforming into a Data-driven Organization
The Untold Stories about Modern Marketing
Dynamics between marketing and technology teams
The Calling for Marketing Technologists and Industry Maturity in MarTech
Importance of Transparency in Consumer Experiences
Adapting to future trends and technological disruptions
Leadership of the Future
Advice to Future Self
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Mint Kaewmanorom lives a life filled with curiosity, consistently looking at the bigger picture she moves forward by wondering how she can tackle problems with new solutions. So it comes as no surprise that she finds herself in one of the most interesting areas for the future, the Internet of Things.
As Asia embraces digitalization, IoT stands poised to transform industries, offering a glimpse into a future marked by enhanced efficiency and connectivity.
In this episode, weâll hear about the work that True Digital is doing with leveraging IoT technology in Thailand and how they plan to solve some of the pain points that people and businesses face.
Moving beyond the idea that IoT is gadgets and gizmos â Mint, the Head of Marketing and IoT Solutions at True Digital shines a light on how they are working with entire industries, from manufacturing to healthcare, city management, and entertainment. Described as being âlimited only by the human imaginationâ, the rise of IoT technology presents unprecedented opportunities for innovation and connectivity - at the center of bringing these to life in Thailand, is True Digital.
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We're bidding farewell to our beloved Commerce Talk as we venture into
Over the past two years and 30 episodes, we've explored the depths of eCommerce with industry experts. But now, it's time to widen our horizons.
Join us on The Forward Podcast, where we delve into the ever-evolving intersection of technology and our world. From Generative AI to IoT devices and Quantum computing, we're embracing the changes shaping the future of how we will live, work, and lead.
As Peter Drucker said, "The greatest danger in times of turbulence is not the turbulence; it is to act with yesterdayâs logic." With that in mind, we're inspired by the Forward role in football, those who make bold moves and create pathways ahead.
We'll be speaking to those who are at the forefront of change and future-facing strategies.
With our guests weâll look at tools, trends, behaviours and ideas that they are leaving behind, and the ones they are choosing to move forward with.SmartOSC and The Forward Podcast is dedicated to delivering actionable insights, guiding you forward with purpose and precision.
Welcome to a new era!
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How many of us really speak directly to our customers and when was the last time we went on their customer journey?
In this episode of Commerce Talk we are talking all about filtered-down insights, the need for psychological safety in innovation, and why itâs important to just be quiet in meetings every once in a while!
With agility in its DNA, across 60 years of business, GQ Thailand has been evolving and shedding its roots from being known as an apparel brand to a problem-solving tech brand that is there to help change your life by simply listening.
With a focus on insights-led product development, GQ's viral product launches have been successful because they resonate with consumers and address the real problems they face. From white shirts that get easily stained, to boxers that are really warm and uncomfortable, GQ Thailand takes pain-points and removes them for their customers.
From the GQWhite Shirt - the Ultimate White Shirt & GQWhite Masks - The #1 selling reusable face mask in the region, GQ Perfect Polo, GQ Perfect Pants, and GQ Cool Tech Underwear, and more, GQ Thailand has managed to sell without having to adhere to the time consumption that fashion-based retailers usually face.
In this episode of Commerce Talk, we are sitting down with George Hartel, the Chief Commercial Officer for Supara Group - GQ Thailand, Southeast Asia's Leading Technical Apparel Brand. Specializing in innovative apparel that solves everyday problems.
With over 20 years of transformation and multinational business experience, George brings a rare and refreshing outlook that challenges the status quo of traditional retail, advertising, marketing, and leadership. From advocating for more âugly advertisingâ to removing the filters on what it takes to really understand your customer's journey and needs.
Weâll chat about all of that and weâll delve intoâŠ
â The importance of reconnecting with consumers and understanding their challenges
â Why authenticity and rawness in advertising can be more effective than polished and perfect content
â How to create a safe and innovative culture within a company is essential for growth
â Why leaders must actively listen and engage with their teams and consumers
â GQ's focus on synthesizing innovation rather than predicting the future has been a successful approach
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From life-changing devices to advancements in leadership, global logistics, secure payments, responsible AI in marketing, and more. In this episode of Commerce Talk, we get front-row seats to the forward-focused minds of some of the biggest global leaders so that we can keep you one step ahead!
You'll hear from...đHerbert Vongpusanachai - Managing Director for DHL Thailand and IndochinađšïžSiew Ting Foo - Global Head of Brand and Insights at HPđł Tee Chayakul - Country Director, Stripe Thailandđ§ Mei Lee- Partner at Boston Consulting Groupđ Jay Hira - Director, National Cyber Security Practice at MinterEllison
00:00 The Future of Marketing: AI, Subscription Models, and Cross-Border Payments
04:05 The Intersection of Generative AI, Global Trends, and Leadership: Insights from Global Leaders
07:52 The Future of Leadership, Marketing, and Cross-Border Activities
14:33 The Future of Trading and Product Deliveries: Insights from Herbert Vongpusanachai
18:29 Emerging Trends in Cybersecurity: Wearable Devices, AI, and Quantum Computing -
Alin leads marketing solutions and partnerships across Southeast Asia for ZALORA - Asiaâs leading online fashion destination. He is also responsible for the ZALORA advertising platform (ZAP), where his team helps leading brands orchestrate multi-channel campaigns to drive performance and connect with relevant audiences.
In this episode, we're taking a deep dive into Alin's journey from his time with M&S in London to the rapidly growing retail and technology sectors within the Southeast Asian landscape. We'll explore insights from both markets, predictions on emerging trends, and...â Retail Media as the next wave of marketing and what brands can learn from this opportunityâ Customer experiences of the future and the emergence of Generative AIâ The power of âtrusting the processâ And that's just the beginning!
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Have you ever wondered why so many great strategies never get implemented? Or why a staggering 67% of implementations fail?
In this episode of Commerce Talk, we sit down with Robin Speculand, one of the world's most sought-after and respected experts in the realm of strategy implementation.
Robin, the former VP of Citibank Singapore, has worked with some of the globe's top-performing organizations to help reshape how they think, act, and approach, implementing their strategies, using his ground-breaking frameworks, tools, and techniques.
As a prolific writer in this field, we'll be delving into his Amazon number-one and international bestseller, 'World's Best Bank, a Strategic Guide to Digital Transformation,' now available in Vietnamese. The book showcases the remarkable journey of DBS Bank Singapore, named by Harvard as one of the top 10 digital transformations of all time.
So what was the secret behind their success?
Beyond uncovering why DBS Bank Singapore succeeded where many stumbled, we'll also explore:
â How leaders are taught to craft strategies but not necessarily implement them
â The Implementation Compass, a framework for success
â The importance of discipline and action
â Robin's insights on why having a 'digital strategy' might be a warning sign for businesses
And so much more!
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Whatâs the driving force that gets you out of bed every morning? For the 600,000+ people working at DHL, it is all about Connecting People and Improving Lives.
This powerful purpose has helped to shape their success in serving over 220 countries and territories allowing for them to deliver over 1.6 billion parcels each year!
In this episode of Commerce Talk, we speak to Herbert Vongpusanachai, the Managing Director of DHL Express International Thailand and Head of Indochina, to hear more about how this purpose comes to life to drive the success of DHL Express.
Prior to joining DHL in 2003, Herbert's journey began at Microsoft Thailand where he was Head of Sales, Partners, and Marketing. He helped launch many products such as Microsoft Windows and Office. Describing himself as a âcomputer guyâ it is the diverse experience that has shaped his remarkable journey. Today, youâll find him managing the overall operations and strategic growth of DHL Express in the region!
Drawing from over two decades of leadership and logistics expertise, Herbert will guide us through the profound impact of DHL's commitment to improving lives and how it resonates across their global operations.
We also delve into;
The importance of technology and innovation for productivity
Future trends and their impact on global trading
The opportunities for small businesses going global with cross-border selling
Sustainable logistics and the plans for DHL Express to be net zero by 2050
How to get closer to customers by getting away from your desk
How to build a team for success
What makes a good leader in today's world
And so much more!
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How do you define brand purpose and what does it mean for your customers?
It has been proven that brands with purpose are closer to their customers. Today, while the eCommerce space continues to grow and become more cluttered that sentiment may be lost. So, how can brands stand out from the crowd? In this episode, we speak to Siew Ting Foo, the Global Head of Brand and Insights at HP, to understand the importance of purpose and how to define it for your brand. Siew Ting has been 5 times recognized as Asiaâs Top 50 Most Influential and Purposeful CMOs and is globally recognized for her incredible work and contributions spanning over 25 years.With extensive experience in multinational marketing and business transformation, she has worked with some of the biggest brands in the world such as Unilever, Mars, and Diageo just to name a few.She is a leader who is anchored in purpose and helps businesses to make a meaningful impact on people's lives and communities. She is a natural innovator, change-maker, and value creator. In addition to sharing the story behind her famous world-first activation with the Johnnie Walker brand and her work to date, we will also delve into: â How to strategically navigate being a global brand with a local soulâ The importance of consistency, courage, and creativity â How to get closer to customers with limited tools and resourcesâ How to build purpose within your team and brandâ AI and the marketing function alongside her thoughts on future emerging trends
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Whatâs the best piece of #advice youâve ever received? đ€ To celebrate #InternationalPodcastDay đ§ weâre delving into invaluable advice that some of our incredible guests have shared on Commerce Talk.
đFrom the most impactful advice theyâve received in their careers, to the words of wisdom they would give to their younger selves right through to the advice they would share with todayâs leaders. This episode will inspire, motivate, and move you.
If youâd like to delve into the full interviews that were mentioned in this episode, here are the advice-givers in order of appearance on this special episodeâŠ
Best advice ever received:
Akanksha Rastogi: S2 - Episode 1
Dr. John Sheehan: S2 - World Health Day Part 3
AI Advice
Dr. John Sheehan: S2 - World Health Day Part 3
What I wish I had known earlier in my career:
Dr. Avneesh Khare: S2- World Health Day Part 2
Advice that I would give to my younger self:
Mei Lee: S2 - Episode 6
Jay Hira: S2 - Episode 9
Advice for entering the eCommerce landscape
Maruay Tangmitrphracha: S2 - Episode 7
The final piece of advice:
Dr. Kanpassorn (Eix): World Health Day Part 1
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âBreach prevention is no longer enough. Today, cyber-attacks have become a matter of when and not ifâ. Our latest guest, Jay Hira, has spent the last 17 years working with global giants such as IBM, KPMG, Salesforce, EY, and many more and has helped them get close to customers and grow by protecting their data and enhancing their cyber resilience. He is now the Founder and Executive Director of MakeCyberSimple. A non-profit that aims to support small and medium businesses in their efforts to get the basics right when it comes to cyber hygiene. Both online shopping and navigating the world of cyber demand finding the right balance between risks and rewards.
Together, we weave tales of hilarious online shopping mishaps with discussions on Zero Trust adoption and its impact on todayâs businesses.
Describing cyber security as âan ever-evolving puzzleâ, Jay will help:â Take the complexity out of the conversation around cybersecurity â Give practical strategies to help safeguard your digital presence â Share emerging trends that every business needs to keep an eye out for â Explain the Zero Trust Framework and show you how to incorporate it in your business
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What does it take for a family business to continue to thrive, especially in todayâs landscape?
At the heart of everything for DoHome, it is customers and their needs. In short, they go wherever their customers want them to be.
As DoHome, Thailandâs industry-leading retail and wholesale business celebrates an incredible 40 years of serving their segmented customers with continued store openings and more, we tap into the mind of Mr. Maruay Tangmitrphracha, Deputy Managing Director â Information Technology and eCommerce to find out what their keys to success are and how they keep customer-centricity at their core.
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