Episodi
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In this episode, my guest is John Traver, CEO of Traver Connectâa longtime leader in business development and a good friend of the Roundtable.
We talk about something every dealership leader should be thinking about right now: how to future-proof not just your business, but yourself.
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What we discuss in this episode:
John breaks down three practical principles that can help you uncover opportunities right where you areâwithout chasing every shiny new tool or trend. He shares how to recognize value in your current environment, why mission matters more than metrics, and the surprising power of simply asking for help.
Youâll learn:
Why most leaders overlook the value sitting right under their noseHow to identify if your business is drifting from its missionWhy the best next move might be about asking better questions, not buying more techAnd if youâve ever felt stuck or unsure where to focus your energy in this fast-changing industry, this conversation will hit home.
This oneâs packed with real, hard-earned insight that can shift your perspectiveâand help you move forward with clarity.
Listen to the episode featuring John Traver for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, John Traver
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
In this episode, I sit down with Laurie Halter from Charisma! CommunicationsâLaurie works with some of the most trusted names in Fixed Ops, and in this conversation, we get into how theyâre winningâand what you can learn from it.
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What we discuss in this episode:
We talk about the rise of recall work (and why itâs now a goldmine for retention), how dealers are using AI to bring customers back without lifting a finger, and why reconditioning is finally getting the attention it deserves. Laurie also shares insights into the shift from siloed tech to more connected customer experiencesâand gives real examples of whatâs actually working inside top-performing stores.
We name names. We talk real tools. We keep it practical.
If you're in Fixed Opsâor thinking of getting inâyouâll walk away with a better sense of whatâs changing in the space and how the most forward-thinking companies are adapting.
Itâs a conversation full of useful ideas that can actually move the needle in your service lane.
Listen to the episode featuring Laurie Halter for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Laurie Halter
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
Episodi mancanti?
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In this episode, my guest is Owen Moon, CEO of Dealer Stream, and weâre digging into how dealerships can finally use streaming the right wayâto actually reach and influence todayâs real customers, not just chase impressions.
We talk about why traditional advertising isn't keeping up, and how connected TV is fast becoming the place your next service and sales customers are already watching. Owen shares what he's seeing in the data, why ad budgets are still lagging behind audience behavior, and what dealers can do right now to get ahead without overspending.
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What we discuss in this episode:
What most dealerships get wrong about streaming and how to fix itWhy millennials are key to fixed ops growth and how to reach them where they areThe growing problem of ad fraud in digital advertising and how Dealer Stream is tackling itHow to bring emotion and trust back into your messagingâespecially on the service sideWe also talk about Owenâs new partnership with Blockboard, why it matters, and how itâs helping ensure that every dollar spent actually reaches a human being.
If youâve been wondering whether streaming is worth it, how to make it work for your service department, or where to even startâthis oneâs for you. Owenâs got the experience, the numbers, and the know-how to make it practical.
Take a listenâI think youâll come away with a better understanding of where advertising is going, and what you can do right now to stay ahead.
Listen to the episode featuring Owen Moon for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Owen Moon
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
In this episode, my guest is Leonard A. Bellavia, Esq., Founding Partner at Bellavia-Blatt, PC and the voice behind DealerLaw.com.
With tariffs tightening their grip, market volatility, and OEMs playing hardball, the automotive world feels a bit like walking through a minefield right now. But Len brings clarity, strategy, and a whole lot of hard-earned wisdom to the conversation.
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What we discuss in this episode:
Why Fixed Ops is the dealershipâs financial backbone during turbulent timesHow to turn rising part costs into revenue opportunitiesThe truth about EV warranty workThe "silent killer" of self-managed warranty submissionsAnd why your service manager shouldn't double as your legal strategistLen also breaks down how manufacturers are playing games with âno cost parts,â and what dealers can doâlegally and practicallyâto push back and protect their margins. This isnât doom and gloom; itâs a roadmap to real profitability, even in a down market.
Heads up to Dealer Principals: Keep your Fixed Ops Director, CPA, and your lawyer close. Lenâs insights in this episode might just be the difference between riding out the storm and thriving through it.
Listen to the episode featuring Leonard A. Bellavia for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Leonard A. Bellavia
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
Ever wondered why some service departments are raking in higher revenue while others are struggling to keep up? The secret might be hiding in plain sight â and itâs all about technician videos.
In todayâs episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Liza Borches, CEO of Carter Myers Automotive, to uncover how a simple yet powerful tool is transforming their service departments and boosting revenue like never before.
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What we discuss in this episode:
Liza shares eye-opening data that reveals just how much more customers are spending after watching a technician video â and the numbers will surprise you. But itâs not just about the money. Itâs about building trust, bridging communication gaps, and empowering technicians to connect with customers in ways that drive loyalty.
What Youâll Learn:
The surprising impact of technician videos on service revenue (with real numbers to back it up)How to get technicians on board with video communication â even the skepticsThe one mindset shift that could turn your service department into a profit powerhousePractical tips for creating high-impact videos that boost transparency and customer trustWhether youâre a service manager, technician, or dealership owner, this episode is packed with actionable insights that can elevate your fixed ops game.
Listen to the episode featuring Liza Borches for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Liza Borches
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
My guest in this episode is Nolan Armpriester, Director of Operations at Kinley Automotive Group in Pennsylvaniaâhome to the #1 mobile service operation in the country.
In this episode, we dive into how Nolan and his team scaled a mobile service department from one van to over 30 mobile units, executing more than 35,000+ repair orders annuallyâwithout a template, without hype, and without excuses.
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What we discuss in this episode:
But this conversation goes way beyond numbers.
We explore what it actually takes to build something that lasts in an industry thatâs shifting under our feetâhow accountability management, process obsession, and a relentless focus on customer-first thinking can become the foundation for explosive, sustainable growth.
Youâll hear why Nolan believes:
Traditional dealership footprints will shrink dramatically.Fixed ops needs to evolve to meet a new generation of expectations.âSaying noâ is a mindset that will kill your growth.And why the real opportunity? Is no longer inside your building.He also gives us a glimpse into how AI is being quietly integrated into their operationânot as a buzzword, but as a force-multiplier. This isnât futurism. Itâs execution.
If youâre in fixed ops, leadership, or anywhere near the dealership business, this episode is more than insightâitâs a roadmap. Nolan didnât follow a trend. He built the trend.
And once you hear how he did it, youâll start asking new questions about whatâs possible for your own operation.
This isnât an episode about âwhatâs coming.â Itâs about whatâs already hereâquietly outperforming everyone else.
Listen to the episode featuring Nolan Armpriester for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Nolan Armpriester
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
What if your service department could create experiences so powerful... customers would never dream of going anywhere else?
In this episode of the Fixed Ops Roundtable, Iâm thrilled to sit down with none other than Moazzam Abu Bakar â best-selling author, customer experience futurist, and one of the brightest minds reshaping the retail auto industry.
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What we discuss in this episode:
We dive deep into the heart of what really drives customer loyalty (hint: itâs not just the car!). Moazzam shares powerful lessons from his 25+ year journey working with brands like Honda, Toyota, and DFSK â and why he believes your service advisors are the true heartbeat of your dealership.
You'll discover:
Why after-sales is the battlefield for customer loyalty (and why most dealerships miss it)Practical frameworks from his book Beyond Exceptional to elevate your customer experience immediatelyHow the car business is evolving globally â especially in emerging markets like PakistanWhy todayâs customer demands more than just a transaction â they expect a heart-touching experienceHow electrification, digitalization, and customer-centricity are reshaping the future of automotive retailPlus, Moazzam reveals how social media is transforming customer expectations worldwide â and how dealerships must rethink their strategies to stay ahead.
Listen to the episode featuring Moazzam Abu Bakar for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Moazzam Abu Bakar
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
The used car game is shiftingâand the dealers winning today are doubling down on operational excellence.
In this episode of the Fixed Ops Roundtable, I sit down with Randy Kobat, CEO and President of Repair OnDemand, to dig into what it really takes to streamline reconditioning in 2025.
From skyrocketing parts costs to shrinking margins, weâre feeling the pressure across the board. But Randy brings the clarity.
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What we discuss in this episode:
Why idle time is killing your time-to-frontlineâand what to do about itHow BlueDriver Max is giving dealers a major advantage (and why even your customers are scanning cars now)What centralized reconditioning can teach us about inventory flow, efficiency, and vendor relationshipsHow to turn safety compliance (like ADAS calibration) into real profitabilityAnd why over 50% of dealerships still relying on spreadsheets are leaving serious money on the tableRandy doesnât just talk techâhe shows how smart systems, tight communication, and better visibility across departments can create a full-circle recon process thatâs faster, more profitable, and aligned with the customerâs expectations.
Bottom line: If youâre still treating recon like a one-man job, itâs time to rethink the playbook. This conversation will show you why.
Tune in now to discover how to build a dealership that works in harmonyâfrom trade-in to turn-around.
Listen to the episode featuring Randy Kobat for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Randy Kobat
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
In this episode, Iâm joined by none other than Aaron Watters, CEO of OEM Interactive, whoâs bringing the heat with a David Letterman-style countdown: the Top 10 ways to kickstart your online parts and accessories sales in 2025.
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What we discuss in this episode:
Why a dedicated parts phone line might be the easiest fix youâre overlookingThe underestimated power of year-round promo calendarsHow installation instructions turn confused customers into loyal onesWhy you shouldnât take your phone number off the siteâbut you should add live chat And the power of follow-up emails that drive loyalty and reviewsFrom setting realistic revenue expectations to game-changing live chat toolsâand yes, even a shameless plug at #1 that just might be the smartest move you make this yearâAaron drops tactical, proven tips you can implement right now whether you're just starting out or ready to scale.
If youâve ever wondered how to transform your parts department from âmehâ to money-making machine, this is your roadmap. And in true Fixed Ops Roundtable fashion, we kept it fast, fun, and full of value.
Listen to the episode featuring Aaron Watters for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Aaron Watters
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
In this episode, my guest is Rob Hubbell, Vice President of Sales at UVEye, and we talk about how one of the most cutting-edge technologies in automotive is completely transforming the way dealerships inspect vehicles â from the service lane to F&I, and even loaner fleet management.
UVeye is a cutting-edge computer vision company specializing in automatic vehicle inspection systems by scanning the underbody, tires, and entire exterior of any vehicle within seconds.
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What we discuss in this episode:
If youâve ever wondered how to bring more transparency, efficiency, and trust into your dealershipâs day-to-day operations â this oneâs for you.
UVEye isnât just making inspections faster⊠itâs setting a new standard. Rob breaks down how their high-res, drive-through scans give service advisors a full diagnostic before the customer even opens their door. That means no more second guesses, no missed damage, and a smoother customer experience from start to finish.
We also get into:
How UVEye helps boost F&I sales through real-time visual proofWhy even smaller, single-rooftop dealers are leveraging this tech to stand outWhat kind of data this system captures â and how dealers are using it to forecast service needs, manage policy issues, and stock parts smarterAnd how integrations with Reynolds & Reynolds and OEM platforms are turning this into a full-on dealership ecosystem upgradeWhether you're a GM, fixed ops director, service advisor, or just someone who wants to future-proof your store â this episode gives you the behind-the-scenes look at how UVEye is helping dealers scale smarter and operate cleaner.
Listen to the episode featuring Rob Hubbell for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Rob Hubbell
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
What if your service department could boost CSI scores, improve efficiency, and increase daily revenueâall by eliminating your shuttle?
In this episode, Iâm joined by Jared Levi from Lyft Business, alongside my co-host Sarah Vantine, for a powerful deep dive into how Lyft is transforming the retail automotive experience for dealerships nationwide.
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What we discuss in this episode:
How thousands of dealers are using Lyft to modernize courtesy rides and vehicle pick-up/drop-off The direct impact on CSI scores (think +25 points in some cases!) Why customers and advisors love Lyftâand how itâs saving both time and money How OEMs are stepping in to cover the cost of rides The difference between Lyft Concierge vs. Vouchers Real-world examples of how Lyft is helping dealers increase service throughput and bottom-line revenueYouâll hear how one dealer added $2,000 in DAILY revenue by switching to Lyft.
This conversation is full of actionable insights and eye-opening takeaways for anyone looking to level up their fixed ops game. If youâve been wondering how to meet rising customer expectations without rising overheadâthis episode is for you.
Learn More or Get Started with Lyft Business for Dealerships:
đ https://go.lyftbusiness.com/auto
Listen to the episode featuring Jared Levi for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Jared Levi
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
What if your service drive could talk back, solve problems before they happen, and never miss an appointment again?
That's not science fiction â thatâs Numa.
In this episode of the Fixed Ops Roundtable, I sit down with the brilliant Derek Simonds, alongside Sarah Vantine, to talk about one of the hottest topics at NADA this year: AI-powered phone systems in fixed operations. Weâre diving deep into how Numaâs AI agents are transforming dealership communication â from status updates to declined service follow-ups.
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What we discuss in this episode:
Hereâs a sneak peek at what youâll get when you hit play:
How AI agents are freeing up your staff while improving CSI The difference between basic AI and true generative AI (and why it matters) Why texting customers might just be your service department's secret weaponHow some dealers are seeing record months in the service lane thanks to automation that doesn't miss a beat. And, of course, real talk about retention, status updates, and how to stop letting customers slip through the cracksBottom line? If your dealership is tired of missed calls, voicemail black holes, and falling CSI scores⊠this episode is for you.
Listen to the episode featuring Derek Simonds for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Derek Simonds
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
In this episode, Iâm joined by David Roemer Founder and CEO at Collision Vehicle Exchange, Don Andres, and my co-host Sarah Vantine for a conversation thatâs been missing from the Fixed Ops Roundtable: the collision repair business.
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What we discuss in this episode:
For years, consolidators like Caliber Collision, Gerber Collision, and Crash Champions have been taking over the industryâleaving dealerships questioning whether they should even stay in the collision game. But what if there was a way to turn your collision center into a customer retention and revenue-generating machine?
Thatâs exactly what weâre talking about today.
What You'll Learn in This Episode:
How Collision Vehicle Exchange helps dealers turn total loss vehicles into new car sales. Why consolidators are gaining market shareâand what dealerships can do to fight back. The massive hidden revenue in collision repair that many dealers overlook. How fixed ops, BDC, and sales can work together to keep customers inside your ecosystem instead of losing them to competitors. The data behind why 50% of repaired vehicles are traded within 12 monthsâand how dealers can capitalize on that.If youâre in fixed ops, sales, or dealership leadership, this episode will change the way you look at your collision center. You donât have to lose customers to the consolidatorsâyou just need the right strategy to keep them.
Listen to the episode featuring David Roemer for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, David Roemer
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
John Traver is the father of the modern-day BDC (Business Development Center) and CEO of Traver Connect. If youâve ever wondered how to build a business development strategy that actually drives results, John is the guy to learn from. With decades of experience helping dealerships across the country improve customer experience, increase service profitability, and retain top talent, heâs a true pioneer in the retail automotive industry.
In this episode we talk about something every dealership struggles with: How do you build and sustain a high-performance team in 2025?
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What we discuss in this episode:
John brings the energy, the wisdom, and yesâa few legendary stories. But more importantly, he shares a proven roadmap for business development success that starts with understanding and measuring your team's engagementâthe true longitude of your organization.
What we cover in this episode:
The Gallup 12 questions that reveal whether your team is thriving or just treading water The four stages of an employee's journeyâand how to move them from "What do I get?" to "How do we all grow?" Why some businesses grow 5X faster than othersâand how engagement is the secret weapon The connection between great leadership, culture, and profitability How to avoid the "Cloud Disley Chevelle mistake" that sank an entire fleetâand what it means for your dealershipJohn has built the playbook on business development and retention, and heâs not holding anything back. If youâre serious about winning in 2025, growing your fixed ops, and keeping your team locked in, this episode is non-negotiable listening.
Listen to the episode featuring John Traver for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, John Traver
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
In this episode, I'm joined by Tim Allbritten, Director of OEM Business Development at BG Products, Inc., to unpack the game-changing impact BG is having on dealership service departments across the country.
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What we discuss in this episode:
What if you could boost service drive efficiency, increase revenue, and keep customers coming backâall while delivering OEM-backed solutions that actually work?
Tim pulls back the curtain on how BG has become the go-to partner for OEMs like GM and Ford, how their 53+ years of innovation have earned the trust of dealerships nationwide, and why service retention is more critical than ever.
Hereâs what we cover:
How BGâs partnerships with GM and Ford are reshaping dealership service programs The power of in-field repsâwhy BG is always âan hour awayâ from any dealership How higher mileage vehicles are changing the service landscape The OEM-approved approach to tackling carbon buildup, turbo issues, and fuel economy loss Why BG bought a trucking company (yes, really!) to solve dealership supply chain challenges Whatâs ahead in 2025 and how dealers can capitalize on new service revenue opportunitiesThis conversation is packed with real insights that can help your dealership maximize profitability, improve service processes, and drive long-term customer loyalty.
Listen to the episode featuring Tim Allbritten for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Tim Allbritten
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
In this episode my guest is Ryan Maher, the powerhouse CEO behind BizzyCar. Ryan isnât just a leaderâheâs a disruptor turning what most view as a headacheâa recall noticeâinto a secret weapon for dealer profitability and customer retention.
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What we discuss in this episode:
Ryan and I dive into the evolution of fixed operations as we discuss how recalls are not just safety alerts, but powerful retention tools that drive profit and transform the customer experience. From record-breaking mobile repair orders to innovative digital strategies that simplify processes for dealers, our conversation is packed with actionable insights and surprising revelations.
The reality? 70 million vehicles on U.S. roads have open safety recalls, yet so many dealerships struggle to convert that into service lane profit. Ryan and his team at BizzyCar have cracked the code, creating a seamless, AI-driven process that removes friction, enhances the customer experience, and skyrockets retention rates by up to 40%.
What we cover in this episode:
Why recalls are the ultimate âhookâ for customer retention The massive shift toward mobile service (and why itâs working for dealers) How Teslaâs recall numbers reveal a critical trend for fixed ops The real impact of EV growth on fixed ops profitability Why dealers who ignore this shift are leaving money on the tablePlus, we talk about how one dealer is doing 22,000+ mobile repair orders a yearâwithout adding service bays!
This conversation is packed with actionable insights, real-world data, and strategies that can make an immediate impact on your dealershipâs bottom line.
Listen to the episode featuring Ryan Maher for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Ryan Maher
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
In this episode, I sit down with my friend and industry powerhouse, Dave OâBrien, CEO of Woven Solutions. We get real about what it takes to fix results where they matter most: your people, your culture, and your leadership.
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What we discuss in this episode:
What if the secret to dealership success isnât in the numbers, but in the people?
In this episode, Dave brings his signature energy and passion as he shares:
The Story Behind Woven Solutions: A deeply personal journey inspired by the strength of relationships and built to help dealerships weave together better teams and cultures.Breaking Through Hesitation: Why hesitation kills progress and how to create a culture where action beats overthinking every time.Creating Onboarding That Actually Works: Daveâs proven strategies for onboarding that doesnât end after two weeksâit becomes a part of your dealershipâs DNA.The Power of a Coaching Culture: How consistent coaching creates not just employees, but future leaders.This conversation hits deep because itâs not just about businessâitâs about people. Daveâs stories from the frontline, his heart for mentoring, and his raw insights from years in the industry make this a canât-miss episode for anyone serious about leadership and growth.
Listen to the episode featuring David O'Brien for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Guest Name
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
In this episode , I sit down with Matt Gray, OEM Program Director at Better Car People, to unpack the game-changing strategies that are shaping fixed operations in 2025. From the rise of AI-powered voice assistants to the importance of emotional intelligence in service interactions, Matt shares actionable insights that will help your dealership build lifelong customer loyalty.
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What we discuss in this episode:
The automotive landscape is changing fast, and if dealerships want to stay ahead, they need to blend cutting-edge technology with an unbeatable customer experience. But hereâs the real question: Are you really meeting your customers where they are?
Hereâs what we cover:
How AI and automation are streamlining service scheduling and customer interactions The missing piece in most service departments: Are you training your team to connect with customers on an emotional level? Why transparency is everythingâand how the right digital tools can improve trust and CSI scores The overlooked power of mystery shopping your own service experience (When was the last time you called your own dealership?) The #1 mistake service advisors make when communicating with customersâand how to fix it todayMatt doesnât just talk theoryâhe shares real-world examples from dealerships that are winning big by leveraging the right mix of tech, training, and customer-first strategies.
So if you want to future-proof your dealershipâs fixed ops strategy, deliver a seamless customer experience, and drive more service revenue in 2025, this is the episode you canât afford to miss!
Listen to the episode featuring Matt Gray for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Matt Gray
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
In this episode, Iâm joined by John Fairchild, a Fixed Ops High-Performance Coach and the mastermind behind Fairchild Automotive Solutions. John has spent decades helping dealerships optimize their service departments, increase profitability, and build accountability-driven teams that consistently perform at the highest level.
Today, weâre diving deep into a 90-day strategy that will transform your fixed ops department from reactive to proactive. John walks us through the exact steps to execute with precision, create accountability rhythms, and drive measurable resultsâall while keeping your team engaged and motivated.
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What we discuss in this episode:
Ever feel like your service department is running in circlesâputting out fires instead of making real progress? What if I told you thereâs a way to break free from the chaos and actually predict better results?
Johnâs got a 90-day strategy that will change the way you think about accountability, execution, and progress in your service department. This is not another "good ideas" sessionâthis is a tactical, step-by-step approach to getting measurable results.
In this episode, we cover:
The 3 pillars of execution: Lead measures, accountability rhythms, and visible progress Why potential doesnât deliver resultsâexecution does (and how to make it happen) The daily stand-up huddle that keeps service teams focused and engaged The biggest mistakes dealers make that kill profitability and customer loyalty The law of reciprocityâhow simple actions drive bigger ticket sales in service Why a scoreboard isnât optional (and how to build one that actually works)John lays out exactly how to align your team, track real progress, and build momentumâso that by the time April rolls around, youâre not scrambling⊠youâre scaling.
If youâre serious about growing your fixed ops department, this episode is your blueprint.
Listen to the episode featuring John Fairchild for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, John Fairchild
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
On this episode I sit down with Colin McElhatton, CEO of Mobile Dealer Data (MDD), to discuss how his groundbreaking tools are transforming fixed operations by bringing dealership processes into the 21st century. From real-time vehicle tracking to cutting-edge customer communication, Colinâs solutions are built to reduce bottlenecks, boost efficiency, and deliver an elevated customer experience that keeps them coming back.
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What we discuss in this episode:
Customer Transparency: Why todayâs customers expect real-time updates about their vehiclesâand how MDD delivers just that. Streamlined Operations: How Colinâs innovative inventory tracking tools reduce wasted time for technicians and service advisors, saving up to 15 minutes per repair order. Maximizing Throughput: The secret to automating handoffs, minimizing downtime, and delivering faster turnaround times in your service department. Data-Driven Insights: How tracking every vehicle helps identify bottlenecks and optimize dealership workflows for maximum ROI. Revolutionizing Loyalty: A dealership-branded app that keeps customers engagedâfrom scheduling service to tracking wait timesâall from their phones.So, hereâs my question for you:
What would it mean for your dealership if you could save 15 minutes per repair order?How much happier would your customers be if they knew where their car was and when it would be readyâwithout even asking?And how much brain damage (yep, we said it) could you spare your team by ditching outdated processes for something that just works?Whether you're looking to optimize your service department or enhance customer satisfaction, this episode is packed with actionable insights to help you stay ahead in a competitive market.
Listen to the episode featuring Colin McElhatton for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Colin McElhatton
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement - Mostra di più
