Episodi
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With the rapid development of eCommerce in the last five years, our latest episode looks at how businesses can keep up with new technology, supply chain disruption, and increasingly demanding customers and how insurers can help businesses stay secure as they evolve.
We discuss the future of eCommerce and the next challenges this sector faces with our host - Steph McGovern - who is joined by:
Sarah Murrow, CEO, Allianz Trade UK & Ireland
Huw Evans, Head of Insurance at KPMGSee omnystudio.com/listener for privacy information.
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In another special episode of Insurance Tomorrow, we look at how preparation and how marginal gains can lead to success, inside and outside of the sporting arena. As the proud partners of Team GB and ParalympicsGB, we thoroughly enjoyed talking to Jonny Riall, Head of Performance Services, ParalympicsGB and Helena Rowlands, Olympic and English rugby union player about the relationship between performance and results.
See omnystudio.com/listener for privacy information.
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Episodi mancanti?
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With the Olympic and Paralympic Games just a few weeks away, in this special episode of Insurance Tomorrow, we look at the parallels between sport and business life, and how resilience, marginal gains and thorough preparation can benefit a range of situations, from the trackside to the workplace.
As the proud partners of Team GB and ParalympicsGB, we were delighted to welcome ParalympicsGB para cyclist Jody Cundy CBE to chat to our host, Steph McGovern, about his achievements. Jody has represented Great Britain at seven Summer Paralympics winning eight Gold, one Silver and three Bronze medals across swimming and cycling events.
See omnystudio.com/listener for privacy information.
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What do brokers need to know?
What is it going to take to bring the insurance industry into a new era of trust, climate risk and changing customer behaviours? How can the industry make its products better, and provide cover the that people and companies need?
We discuss the future of insurance products and how they will evolve in the next ten years and beyond with our host - Steph McGovern - who is joined by:
Nick Hobbs, Chief Distribution Office, Allianz Commercial
Huw Evans, Head of Insurance, KPMGSee omnystudio.com/listener for privacy information.
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The BIBA conference has a well-earned reputation for showcasing the most influential and inspiring trends for our industry. In our BIBA special episode we discuss the future of customer experience, how brokers drive the insurance sector, and how things could change over the next decade.
From personalisation of products to the digital journey our host - Steph McGovern - is joined by:
Nadia Cote, MD, Allianz Commercial
David Perry, CEO of FSB Insurance ServiceSee omnystudio.com/listener for privacy information.
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Autonomous vehicles or self-driving cars are supposed to be just round the corner, but we’ve been saying this ever since the first episode of Insurance Tomorrow.
They may seem like something from science fiction, but a few specialised examples could hit the roads in a few years time. The benefits and implication the technology could bring are huge, but so are the challenges for the insurance industry..
Our host - Steph McGovern - seeks to establish where are we and what are the issues with experts:
Alexandra Wyard, Underwriting Director, Allianz Personal
Tom Leggett, Vehicle Technology Manager at Thatcham Research
See omnystudio.com/listener for privacy information.
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In the last episode of Insurance Tomorrow for 2023, we look back at some of the most significant issues we have discussed over the past year, as we examine some of the most important global trends in the months and years to come and explore how they might affect the insurance industry.
Our host - Steph McGovern - discussed the cost of living crisis, the skills shortage, artificial intelligence, and even recorded an episode live at the BIBA conference.
See omnystudio.com/listener for privacy information.
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In this episode we look at how the insurance industry can drive the transition to Net Zero, and the importance of ESG for Business.
Net Zero is now a well-known phrase, but we ask how we can translate into it with urgency. It’s something Governments can push but business and the insurance industry can help change mindsets and processes.
While the transition to net zero can appear like a huge long term task for firms just starting on their net zero journey, our host - Steph McGovern asks what practical things can insurance companies do now to have a positive impact on climate change.
She is joined by: Jon Dudenay, Allianz Head of Mid Market Portfolio StearingAnna Valero is a Senior Policy Fellow at the LSE’s Centre for Economic PerformanceJo Goddard, Director, Green & Good Consulting
See omnystudio.com/listener for privacy information.
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It seems we have a big problem with financial literacy in the UK. More young people struggle with simple calculations, and a recent survey for Allianz said even adding up basic change was an issue many struggle with. We explore what this means when it comes to buying insurance, why people are so bad at calculating risk, and whether it would help if financial education is changed in schools.
To find out why there is a higher concentration of high financial literacy amongst the older generations, and more so for men, our host - Steph McGovern - is joined by:
Patricia Pelayo Romero, an economist with Allianz John Jerrin, a Professor of Education and Social Statistics at UCLSee omnystudio.com/listener for privacy information.
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Over the past few months we've heard a lot about AI, or Artificial Intelligence. In this podcast we explain how AI can analyse data from various sources such as customer information, accident reports, and policy details.
Discussing how AI can help the insurance industry by assessing the validity of claims, calculate payouts, and even detect fraudulent activities, our host - Steph McGovern - is joined by: Dave Carey, Managing Director, Mid-Market, Allianz
Ben Gower, an Elixirr PartnerSee omnystudio.com/listener for privacy information.
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Recorded live in front of a studio audience from the 2023 BIBA Conference in Manchester.
Hear some of the most influential speakers in the industry discuss the key issues facing brokers today, from how the cost of living crisis may cause more under insurance to how AI can help the industry fight fraud.
Our host - Steph McGovern - is joined by: Colm Holmes, Allianz, Graeme Trudgill, BIBA, Mervyn Skeet, ABI
See omnystudio.com/listener for privacy information.
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Allianz Commercial detected £70 million worth of insurance fraud in 2022, an increase of over ten percent on the previous year. This is similar to other fraud upticks, when with each economic downturn, insurers usually see fraud escalate. In this episode we drill into the reasons why, and what can be done to combat the fraudsters.
Our guests explain that even though we are in the midst of a cost-of-living crisis, we don't want our honest customers to bear any additional costs from fraudsters.
To find out what brokers should be aware of in the insurance fraud space and what can they do to help prevent it, our host - Steph McGovern - is joined by:
James Burge, Head of Counter Fraud, Allianz
Ursula Jallow, Director of the IFB
See omnystudio.com/listener for privacy information.
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Many small businesses have struggled to recruit people in the last year, partly because fewer people are in employment than before the pandemic. It looks like one of the biggest risks for small businesses is that they will find it difficult to grow if they can’t find enough staff.
The government is encouraging older workers back to the office, after many took early retirement but are there are skilled workers, particularly those who want to work part time, who could also help?
Making sense of this conundrum, our host - Steph McGovern - is joined by:
Emma Saunders, a senior HR manager at Allianz
Clare Kelliher, a professor of work and organisation at Cranfield School of Management
Ann Francke, chief executive of the Chartered Management Institute
See omnystudio.com/listener for privacy information.
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It’s not been an easy time for business owners over the last few years. In this episode we talk about how to ensure your business remains resilient in challenging times.
Over two thirds of SMEs in the UK are concerned about the ongoing cost-of-living crisis, inflation and energy prices. The economic outlook is uncertain, with increasing inflation, and a downturn in consumer confidence. So what should businesses do?
Providing some advice to ensure businesses remain business resilient during such unpredictable times our host - Steph McGovern - is joined by:
Stuart Daws, Head of Loss Control Engineering at Allianz
External contributors: Tina McKenzie, Chair of UK Policy, Federation of Small Businesses
See omnystudio.com/listener for privacy information.
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In the last episode of Insurance Tomorrow, we look back at some of the most significant issues we have discussed over the past year, as we examine some of the most important global trends in the months and years to come and explore how they might affect the insurance industry.
Our host - Steph McGovern - discussed the future of claims, cybersecurity, underinsurance, electric vehicles, ESG, and flexible working, plus much more besides.
See omnystudio.com/listener for privacy information.
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In this episode we talk about the new ways of working in a post pandemic world, and what can be done to help businesses, customers, and employees thrive in this environment.
Flexible working has been shown to provide employees with more control, transmits trust, allows for a better work-life balance and can even have a positive effect on the environment. But how do we make it work without undermining team building and a collaborative culture?
Our host - Steph McGovern - is joined by:
Julie Harrison, Chief HR Officer at Allianz, and Professor Sir Cary Cooper, CBE, Manchester Business School
See omnystudio.com/listener for privacy information.
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Just how does ESG impact on insurance? Sustainable insurance is a strategic approach where all activities in the insurance value chain, including interactions with stakeholders, are done in a responsible and forward-looking way by identifying, assessing, managing and monitoring opportunities associated with environmental, social and governance issues.
Discussing all matters ESG our host - Steph McGovern - is joined by:
Glen Clarke, Head of Strategy and Transformational Propositions, Allianz
Jo Goddard, Founder of Green & Good Consulting
See omnystudio.com/listener for privacy information.
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Are you thinking of going electric - with your car that is? From 2030, there won't be a choice: new conventional petrol or diesel cars and vans won't be sold in the UK.
We look at the implications as we move to e-mobility for the insurance industry. From where liability lies if there is an issue with charging vehicles, and the infrastructure behind plugging in your car and van, to what happens in the event of a claim.
Discussing electric vehicles and the implications, our host - Steph McGovern - is joined by:
Nick Kelsall, Head of Motor Claims, Allianz
Gill Nowell, Head of Electric Vehicle Communications, ElectriX
See omnystudio.com/listener for privacy information.
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One of the worst mistakes a firm can make happens before a loss occurs, is to be underinsured. With inflation increasing over the next few years, many small firms may accidentally be in a position where their insurance doesn’t cover the full value that could be lost.
The pandemic has resulted in many businesses operating in ways they didn't expect, and for which they may not have full cover. We examine a key part brokers have in ensuring that companies are adequately insured, for example by reviewing the sum insured both at renewal time and when changes happen to the business.
Discussing underinsurance and its implications, our host - Steph McGovern - is joined by:
Helen Bryant, Director, Digital Trading, Allianz
Alastair Blundell, Head of General Insurance, BIBA (British Insurance Brokers' Association)
See omnystudio.com/listener for privacy information.
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Allianz’s 2022 Risk Barometer ranked cyber-security the number one threat to businesses in the near future. Attack can vary from bringing down entire computer networks to large data breaches. However, cyber crime doesn’t discriminate depending on the size of the company - it can impact all sizes, from one person operators to large companies.
There are a number of measures that brokers and companies can take to protect themselves. We examine how cyber-attacks effect the insurance industry and how can companies protect themselves.
Discussing Cyber Crime and its implications , our host - Steph McGovern - is joined by:
Hayley Eastman Dale, Head Of Information Security, Allianz
Tonia Dudley, Director, Strategic Advisor, Cofense
See omnystudio.com/listener for privacy information.
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