Episodi
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Episode Summary:
In this episode of Practice Growth HQ, I speak with Matt OâNeill about the surprising power of workplace happiness and how it can directly impact your business success.
Matt is a happiness coach who has helped over 100,000 people lead more joyful lives. He is the author of Good Mood Revolution: Igniting the Power of Conscious Happiness and the host of the Good Mood Revolution Podcast. His company has been named the #1 Best Place to Work out of 470,000 businesses in South Carolina, and in this episode, he shares exactly how he did it.
If you're ready to build a growing team, improve retention, and create a happier, more successful workplace, you canât afford to miss this episode!
What youâll learn:
(05:53) The difference between happiness and comfortâand why struggle can be key to fulfillment
(07:46) The eight negative emotions that hold you back and how to overcome them
(18:01) Practical strategies to implement happiness and engagement in your workplace
(21:44) How to get honest employee feedback (and why itâs essential for retention)
(32:00) How to create a strong virtual culture even if your team is remote
(36:22) Why financial peace is key to long-term workplace success
Plus, more!
Links and Resources:
Website: Good Mood Revolution
Book: Good Mood Revolution: Igniting the Power of Conscious Happiness
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Episode Summary:
In this episode of Practice Growth HQ, I chat with Michael Neece about an invisible business killerâworkplace friction.
Michaelâs been leading teams for over 30 years across five industries, so he knows what it takes to get a team running smoothly. He breaks down how poor communication and clunky processes hold your practice back and offers simple, practical strategies to fix them.
If your practice feels stuck, or your team isnât quite clicking, this episode is packed with ideas to help improve teamwork, reduce stress, and keep your patients happier.
What youâll learn:
[03:28] Why friction builds up in your practice and what itâs costing you
[05:00] Red signs your practice is stuck in communication chaos
[06:12] How to clearly get your message across to the team.
[08:38] A meeting tip that gets your team talking (and why that matters)
[10:00] Why relying on emails creates bottlenecks and confusion
[14:02] How a quick 5-minute call can save hours of back-and-forth
[20:00] A mental trick for staying calm when patients or staff push your buttons
[22:13] The hidden power of personal connections between your team members
[25:15] How skipping self-care as a leader can hurt your practice and patients
Plus loads more!
Links and Resources:
Website: https://www.ourfutureiskind.com/
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Episodi mancanti?
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Episode Summary:
In this episode of Practice Growth HQ, I speak with Dr. Louis Chan about his remarkable journey from traditional dentistry to incorporating acupuncture and holistic treatments into his practice.
Louis is a dentist with over 20 years of experience, specialising in orthodontics, TMJ, and facial balance. But his decision to pursue a Masterâs in Chinese Medicine and integrate acupuncture has set his practice apart in ways few could imagine. Today, patients travel from across Australia to see him, and his clinic is a true referral magnet.
In this episode, Louis shares how thinking outside the box has transformed his practice, improved patient outcomes, and created incredible growth opportunities.
If youâre ready to explore creative ways to grow your practice, you wonât want to miss this episode!
What youâll learn:
[03:31] A behind-the-scenes look at Louisâs busy and thriving practice.
[04:10] How helping kids achieve facial balance prevents TMJ issues later in life.
[06:53] What inspired Louis to add acupuncture to his skillset and why itâs been a game-changer.
[07:59] The difference between acupuncture and dry needling, and how it impacts patient care.
[10:19] How acupuncture can treat jaw pain by targeting areas like the foot.
[14:52] The role of patient referrals and cross-disciplinary collaboration in Louisâs success.
[19:17] How COVID pushed Louis to focus on holistic dentistry and grow his practice.
[20:44] Why clear aligners became essential for managing patients during the pandemic.
Plus loads more!
Links and Resources:
Facebook: Louis Chan
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Episode Summary:
In this episode of Practice Growth HQ, itâs just you and me. Iâm sharing what Iâd do if I walked into your practice and partnered with you.
Over the past 10 years, Iâve built two seven-figure businesses and spent over 10,000 hours consulting with practices of all shapes and sizes across Australia. Hereâs what I know: clinical skills are important, but theyâre not what will set your practice apart or grow it in todayâs competitive market.
Iâll walk you through the 4 key steps to attract more patients, stand out in your local market, and create a practice your patients love.
If youâre ready to shift your thinking and grow your practice, this episode is for you.
What youâll learn:
[01:45] Why clinical skills alone wonât grow your practice anymore.
[04:30] The secret to standing out in a crowded marketâand why your patients need to care.
[09:18] Why your website is failing (and how to fix it in seconds).
[10:41] How professional photos, videos, and Google reviews can build trust fast.
[12:18] The importance of operational excellenceâand why your reception team is the MVP.
[14:45] How to partner with your patients for feedback, reviews, and referrals.
[17:13] How one practice we worked with grew 30% in a year.
Plus loads more!
Links and Resources:
Website: https://dentalmarketingsolutions.com.au/
Book: Dental Profit System
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Episode Summary:
On todayâs episode of Practice Growth HQ, I sit down with Cebron Walker, CEO of Walker Creative, to talk about how you can grow your practice by thinking outside the box. Cebron has worked with dentists, vets, optometrists, and other healthcare professionals, and heâs sharing what works (and what doesnât) when it comes to marketing your practice.
We talk about how to build a digital presence that actually gets patients, why your brand is more than just a logo, and how to stand out in your local areaâeven when competition is tough.
If youâre ready to stop guessing and start seeing results, this episode is for you.
What youâll learn:
(03:00) How to quickly spot whatâs holding your practice back (hint: itâs not just your marketing).
(05:23) Why most healthcare practices fail online and the first thing you need to fix.
(07:11) Secrets to standing out with increasing competition in the healthcare industry
(10:45) How to create a brand that will differentiate you from the rest
(14:00) What âhumanisingâ your practice really meansâand why it makes patients choose you.
(22:30) What vets are doing on social media that dentists and doctors need to copy.
(26:00) The five things every practice must have to market like a pro in 2025.
(29:32) How to use your local community to make your brand unforgettable.
Plus loads more!
Links and Resources:
Website: https://www.walkerkreative.com/cebron-walker/
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Episode Summary:
In this episode of Practice Growth HQ, we discuss how to open your practice to more patients by embracing accessibility and inclusivity.
My guest, Stephanie Warlick, is an expert in accessibility and inclusion with 30+ years of experience in business growth and HR consulting. She shares practical strategies to make your practice more welcoming for patients with disabilitiesâwhile also growing your bottom line.
This isnât just about meeting legal requirements. Itâs about creating a space where everyone feels welcome and valued. If you want to future-proof your practice and tap into an underserved market, donât miss this episode!
What youâll learn:
(2:59) What digital accessibility is and why it matters for your practice
(4:37) The business case for becoming a more inclusive practice
(7:09) How inclusivity is becoming a legal requirement
(11:16) Quick ways to make your forms, websites, and patient communication more inclusive
(15:04) How SEO and accessibility work hand in hand to attract new patients
(22:05) Why accessibility features like captions and high-contrast visuals benefit all patients
(24:16) Free tools to audit your websiteâs accessibility right now
Plus loads more!
Links and Resources:Website: stephaniewarlick.com
Book: Dark and Silent Office
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Episode Summary:
In this episode of Practice Growth HQ, I chat with Naima Spencer about the mindset hacks you need to crush it in life and business.
Naima isnât your average coach. She went from minimum-wage jobs to becoming a CIA officer and now helps people break free from beliefs that hold them back.
In this episode, Naima shares why your beliefs are your biggest asset or your worst enemy, how to handle overwhelm, and her no-BS formula to rewire your brain for success.
If youâre ready to take control of your thoughts and level up, donât miss this episode!
What youâll learn:
(03:00) Why mindset is 80% of success (yes, really).
(04:50) How your beliefs control your actions and results.
(07:10) Whatâs holding you backâand how to fix it.
(08:30) Why ignoring other parts of your life could hurt your business.
(13:58) The truth about ânot enough timeâ and how to change it.
(20:42) Naimaâs step-by-step method to replace bad beliefs.
(24:46) A simple belief shift to stop overwhelm.
(25:30) How to find proof that your new mindset works.
(26:51) Why fixing your mindset isnât optionalâitâs everything.
Plus loads more!
Links and Resources:Website: https://www.naimaspencer.com/
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Episode Summary:
Does it feel like your practice isnât reaching its full potential? In this episode of Practice Growth HQ, I sit down with Andre Shirdan, executive coach and founder of The Crew Process, to talk about the simple tweaks that lead to massive results.
Andre explains how to spot the cracks in your systems, get the most out of your team, and improve your client or patient experience without overcomplicating things. Whether itâs managing team dynamics, tackling leadership challenges, or handling resistance to change, this episode is loaded with real-world tips you can use today.
If youâre ready to unlock hidden opportunities in your practice and create smoother workflows, this oneâs for you!
What youâll learn:
(03:42) Andre shares the story of how he was been âretiredâ since 2002
(08:39) The secret to getting your team firing on all cylinders
(11:22) What Japanese customer service can teach your team about soft skills.
(14:31) How choreographed hand offs between team members can improve patient experiences.
(19:17) The easiest way to find and fix the biggest bottlenecks in your practice
(21:27) The real reasons practices struggle to growâand how to crush them
(27:38) What to do when your team or leadership is holding you back
(29:39) How to handle team members who fight change without losing your cool
(32:46) Why syncing your teamâs goals leads to long-term success
Plus loads more!
Links and Resources:Website: https://www.thecrewprocess.com/
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Episode Summary:
Ever wonder how Amazon became unstoppable? In this episode of Practice Growth HQ, I chat with Steve Anderson, author of The Bezos Letters and a leading expert on business growth and risk.
Steve reveals the Amazon playbookâfrom taking smart risks to simplifying processes and obsessing over customers. We dive into how you can apply these same strategies to grow your practice, keep patients happy, and stay ahead of the competition (without needing Bezos-level resources).
If you want to learn how to thrive no matter whatâs happening in the market, donât miss this episode!
What youâll learn:
(03:49) How Amazon spots opportunities in every business cycle (and how you can too)
(07:14) Why being willing to fail is the secret to long-term growth
(10:13) The simplest way to fix patient frustrations and keep them coming back
(12:45) Why small changes in your processes can have massive results
(16:56) What âcustomer obsessionâ really meansâand why it works every time
(20:38) How Amazonâs focus on speed and simplicity applies to your practice
(24:25) Why removing complexity builds trust with patients and your team
(27:38) The secret to staying motivated and excited about your business
Plus loads more!
Links and Resources:Website: https://thebezosletters.com/
Book: The Bezos Letters -
Episode Summary:
In this episode of Practice Growth HQ, I speak with Benjamin Shrader about how healthcare professionals can finally make social media work for their practice.
Benjamin is the founder of Shrader Promotions and a seasoned event producer who has worked with major brands. With his unique blend of expertise and personal healthcare experiences, Benjamin knows how to help practices build trust, attract patients, and create an authentic online presence.
In this episode, Benjamin dives into the power of personal branding, why video content is a must, and how staying consistent across platforms keeps patients engaged.
If you want a social media presence that stands out and turns followers into patients, you wonât want to miss this episode!
What youâll learn:
(05:17) How Benjaminâs health journey taught him what patients value most
(12:31) The power of small, genuine interactions in building trust that keeps patients coming back
(15:29) Practice accounts vs. personal brandsâwhat actually works for healthcare pros
(18:30) Why video content is the easiest way to connect with patients fast
(24:20) Why defining your look, tone, and presence makes you impossible to ignore.
(26:09) The social media trick that will make patients trust you asap.
Plus loads more!
Links and Resources:Instagram: benjamin_shrader
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Episode Summary:
In this episode of Practice Growth HQ, I sit down with Kerry Boulton to uncover the real ways you can add value to your practiceâwhether you're selling soon or just want a stronger, smoother-running business.
Kerryâs an expert in exit strategies with 30+ years of experience scaling and selling businesses. Sheâs here to show you practical ways to increase your practiceâs worth, from organising your finances to tracking patient referrals and managing risk.
If you want a rock-solid, valuable practice thatâs ready for anything, this episodeâs packed with tips you need to hear!
What youâll learn:
(04:13) Why solid financial records are the foundation of practice value
(09:08) Easy ways to gauge the real market value of your practice
(13:06) Why lowering buyer risk boosts your practiceâs value (think retention)
(14:49) How a smooth transition plan keeps patients (and profits) steady
(15:53) Why patient trust and loyalty arenât just perksâtheyâre core value drivers
(19:54) The â5 Dsâ every practice should prepare for: Death, Disability, Divorce, Distress, and Disagreement
(24:46) How a well-organised patient database strengthens retention and referral rates
(27:29) Why referral data is critical to showing growth potential
Plus loads more!
Links and Resources:Website: TheExitStrategyGroup.com.au
Books: The Uncensored Truth About Exit Strategies and $1 Million Payday: How to Get Rich and Get Out
Questionnaires:
Value Builder Questionnaire:
https://theexitstrategygroup.com.au/value-builder-questionnaire/
FREE Exit Readiness Assessment
https://exitmap.com/theexitstrategygroup/ -
Episode Summary:
In this episode of Practice Growth HQ, I sit down with Dennis Dowdell to break down the not-so-glamorous, but highly effective, fundamentals of business growth.
Dennis isnât your typical business guru. He started as a school bus driver with no business background, yet he built a global team of over 250,000 people. Now, at 75 years old and still thriving, Dennis shares why making people care about your business starts with caring about them first. From asking the right questions to following up the right way, he reveals simple, actionable strategies that deliver big results.
If youâre looking to create genuine connections and finally get people to care about what you do, donât miss this episode!
What youâll learn:
(03:15) Why âItâs not about youâ is the ultimate game-changer for growth
(05:03) How putting others first makes your business unforgettable
(06:57) The art of asking better questions to understand your patients deeply
(08:40) Dennisâs go-to questions that instantly build trust and connection
(12:23) Why knowing the âwhyâ behind a problem matters more than the âwhatâ
(18:59) The power of care calls to make patients feel valued and appreciated
(21:27) How to stop miscommunication dead in its tracks by clarifying assumptions
(24:46) Why overloading patients with info is a fail and how to simplify your message
Plus loads more!
Links and Resources:Website: https://www.maximizeyou.com/
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Episode Summary:
In this episode of Practice Growth HQ, I chat with Irina and Alison about the real impact of offshoring for dental practices.
Irinaâs been in the game for a while, handling reception work and even social media marketing. Alisonâs the new kid on the block, focusing on patient recalls and fielding inbound calls. Together, theyâre reshaping what âremote supportâ really means for Australian dental practices, proving you can get high-quality help without the extra overhead.
In this episode, Irina and Alison break down what itâs really like working offshore, how theyâre trained, and why offshoring is a smart, scalable move for practice owners.
If you're looking to get back time, cut costs, and free yourself from daily admin, youâve gotta listen to this episode!
What youâll learn:
(01:31) The day-to-day tasks of Irina and Alison, from recalls to social media
(03:57) How smart social media strategies drive new patient referrals
(07:18) Why training a dental star is practically hands-off, thanks to solid onboarding
(08:03) How they keep communication smooth with daily check-ins
(11:12) How accents and a multicultural approach blend effortlessly with patients
(13:45) Self-training and resource-sharing that makes them self-sufficient
(15:30) Integrating into your workflow like theyâre part of the in-house team
(16:27) How a Dental Star frees you up for high-priority, high-impact tasks
Plus loads more!
Links and Resources:Website: https://dentalstars.com.au/
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Episode Summary:
In this episode of Practice Growth HQ, Iâm catching up with Claire and Frankie from Dental Stars to talk about how businessesâincluding dental practicesâare using offshoring to save time, cut costs, and get more done.
Claire, the Operations Manager, and Frankie, the top Supervisor, share their experience of running offshore teams that help businesses run smoothly, without the headaches of managing it all in-house.
If youâve been thinking about how to make your business (or practice) work smarter, this is the episode for you!
What youâll learn:
(01:19) What Dental Stars does and how it supports dental practices
(02:00) How Claire went from studying agriculture to managing an offshore team
(03:45) Frankieâs role in keeping the team running smoothly
(06:30) How Dental Stars finds and trains the right people
(09:00) What the onboarding process looks like for new team members
(11:15) How ongoing training keeps things running like clockwork
(12:32) Will your patients know youâre offshoring?
(17:30) Why more dental practices are turning to offshoring to scale up
(18:00) How to make offshoring work for your practice
Links and Resources:Website: https://dentalstars.com.au/
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Episode Summary:
In this episode of Practice Growth HQ, I speak with Nick Kraus about the SharkBite Methodâa unique approach to marketing thatâs all about attracting the right patients and keeping them engaged.
Nick Kraus is the founder of Kraus Marketing and the creator of the SharkBite Methodâą, a go-to strategy for bringing in the right clients. Nickâs focus is on making marketing simple and effective, all while building a team that thrives.
In this episode, Nick shares the steps of the SharkBite Method, from targeting your audience to creating content that resonates, and why a solid strategy beats scattergun marketing every time.
If you're ready to attract the right patients and improve your practiceâs visibility, you canât afford to miss this episode!!
What youâll learn:
(03:35) What the SharkBite Method is and why itâs a must for patient growth
(06:28) How to nail down your perfect target audience for better results
(09:37) A simple trick for creating patient profiles that actually work
(12:19) Why your practiceâs unique edge keeps patients coming back
(17:44) The content calendar hack that takes the stress out of marketing
(21:50) The big reason most practices struggle with content (and how to fix it)
(24:06) Why tracking engagement (not just ROI) leads to real growth
(28:49) How syncing your marketing and sales efforts can lock in more patients
Plus loads more!
Links and Resources:Website: https://krausgroupmarketing.com/
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Episode Summary:
In this episode of Practice Growth HQ, I chat with Dr. Jo Braid about a topic thatâs probably sabotaging your success: burnout.
Jo is a neuro-rehabilitation physician with 20 years of experience, now specialising in helping healthcare professionals recover from burnout.
We dive into the early warning signs of burnout, whatâs really happening in your brain and body when stress takes over, and Joâs simple strategies to keep you performing at your best without crashing.
If you want to avoid burning out while still kicking goals in your practice, you canât miss this episode!
What youâll learn:
(00:32) Why burnout is the silent killer of high performance
(07:14) The physical, mental, and emotional signs youâre heading for burnout
(08:30) What chronic stress is doing to your brain (itâs worse than you think)
(12:42) The real reasons youâre burning out â and how to stop it
(13:02) The 4 steps to avoid burnout: sleep, movement, mindset, and support
(14:00) Why six hours of sleep isnât cutting it and how to fix it fast
(15:57) How just 5 minutes a day of movement can make all the difference
(17:32) Mastering mindset: how to set boundaries and avoid overwhelm
(20:29) Building your support network: the secret to staying sane
And much more!
Links and Resources:Website: https://www.drjobraid.com/
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Episode Summary:
In this episode of Practice Growth HQ, I speak with Ed Thompson about unlocking the hidden superpowers in your team through neurodiversity.
Ed is the founder of Uptimize and author of A Hidden Force: Unlocking the Potential of Neurodiversity at Work.
In this episode, Ed shows you how embracing neurodiversity can boost productivity and unleash creativity in ways you never thought possible.
If you're ready to unlock hidden potential in your team, donât miss this episode!
What youâll learn:
(00:32) Why neurodiversity could be your biggest competitive edge
(04:50) How embracing different thinking styles supercharges performance
(06:39) The 4 key ways people process information
(10:34) The biggest mistake most practice owners make when managing teams
(13:30) How to create a work environment that helps everyone thrive
(14:37) What are spiky profiles and how can they skyrocket your teamâs success?
(19:56) How deep work can instantly boost your teamâs output
(24:41) Why your hiring process is turning away top talent (and how to fix it)
Plus loads more!
Links and Resources:Website: https://uptimize.com/
Book: A Hidden Force: Unlocking the Potential of Neurodiversity at Work
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Episode Summary:
In this episode of Practice Growth HQ, I speak with Pericles Rellas about how your money mindset could be the hidden key to unlocking the financial success youâve been chasing.
Pericles is a money mindset expert with over 20 years of experience helping people transform their relationship with money. Heâs here to share why your financial thermostat might be the reason your business (and your bank account) has hit a ceiling, and how you can reset it for greater abundance.
If youâre tired of feeling stuck and want to break free from your financial limitations, you canât afford to miss this episode!
What youâll learn:
(03:43) What is a money mindset, and how does it control your financial success?
(05:00) How your financial thermostat determines how much you can really make
(07:22) A simple 3-step process to remove blocks around earning and keeping money
(09:40) How subconscious beliefs could be quietly sabotaging your financial growth
(12:30) Why money flows like a current and how to get it moving in your life
(15:00) How small mindset shifts can lead to big breakthroughs in your finances
(18:34) Why thinking âmoney is the root of all evilâ could be holding you back
(20:45) How to use affirmations to attract more wealth into your life
(23:24) The science behind how your thoughts shape your financial reality
Plus loads more!
Links and Resources:Website: https://www.periclesrellas.com/
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Episode Summary:
In this episode of Practice Growth HQ, weâre back with Part 2 of my chat with Joanna Oakey, Managing Director of Aspects Legal and host of The Deal Room Podcast. This time, weâre diving into something every practice owner needs to think about: retaining your best staff and planning your exit strategy.
Joanna breaks down how offering equity to key staff can keep them engaged, boost retention, and help set you up for a smooth transition when itâs time to step away from your practice.
This episode is packed with no-nonsense strategies, so if youâre serious about keeping your best people and planning your future, donât miss it!
What youâll learn:
(00:23) How sharing ownership with key staff can lock in retention
(02:45) Why planting the ownership idea early is key
(04:10) How equity incentives shift staff from a âjobâ mindset to an âownerâ mindset
(05:00) Why patient loyalty is critical when you hand over the reins
(06:25) What an âearn-outâ is and why itâs often part of the deal
(08:15) How to price your practice fairly when selling to staff
(10:00) The one legal document you must have in any shared ownership deal
(11:00) Common mistakes people make with equity-sharingâand how to avoid them
(12:20) Why you need a great lawyer to make it all run smoothly
Plus loads more!
Links and Resources:Website: https://www.aspectlegal.com.au/
Book: BUY GROW EXIT
Discount Code: PRYOR24
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Episode Summary:
In this episode of Practice Growth HQ, I sit down with Joanna Oakey, Managing Director of Aspects Legal and host of The Deal Room Podcast. We dive into the exciting world of growing your practice through acquisitionsâyep, you can grow fast by acquiring other practices!
Joannaâs got loads of experience helping businesses scale, and sheâs sharing what practice owners need to know to take that next big step. Whether it's finding the right practice to buy, adding specialisations, or making sure your team sticks around after the deal, weâve got you covered.
This is part one of our chat with Joanna, so make sure you tune in for more next week as we talk about staff retention through shared ownership!
If youâre serious about growing your practice and want some smart strategies to do it, you canât miss this episode!
What youâll learn:
(04:18) Why buying other practices can seriously speed up your growth
(06:30) How adding specialisations can give your practice an edge
(11:40) What to look for when deciding which practice to buy
(16:47) The importance of keeping key staff after an acquisition
(19:23) How economies of scale can save you time and money
(23:06) Why bigger practices are more attractive to buyers and get higher multiples
(25:16) Make sure your own practice is rock-solid before you start buying others
(26:40) Common pitfalls to avoid when acquiring another practice
(29:53) Why negotiation isnât just about winningâitâs about finding a solution for both sides
Plus loads more!
Links and Resources:Website: https://www.aspectlegal.com.au/
Book: BUY GROW EXIT
Discount Code: PRYOR24 - Mostra di più
