Episodi
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In today’s fast-paced business environment, understand the client journey is more critical than ever. No matter what industry you’re in, understanding how to guide clients through every phase of their experience can make or break your organization’s success. In part two of this Client-Driven Success series of the Risk Intel Podcast, Ed Vincent, CEO of SRA Watchtower, sits down with Sharon Campbell, the leader of Client Services, to explore how a proactive approach to the client journey can lead to long-term success, advocacy, and strong partnerships. Listen as we dive deeper into how organizations can enhance their client journey and the importance of engaging "early and often."
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In this episode of the Risk Intel podcast, host Edward Vincent sat down with Sharon Campbell, VP of Client Services at SRA Watchtower, to explore the essential components of a successful client-led organization. Sharon’s extensive experience in leading client-facing teams across financial institutions and SaaS organizations positions her as an expert on how businesses can elevate their client services to deliver outstanding results. Throughout the conversation, Sharon shares valuable insights on how she has built a client-first culture at SRA Watchtower, differentiating between client services, client experience, and client success. She also speaks about the critical role of feedback in shaping client relationships. Tune in to listen to the full episode!
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Episodi mancanti?
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In this episode of the Risk Intel Podcast, SRA Watchtower CEO, Ed Vincent teams up with Niki White, Chief Growth Officer to explore the concept of "starting where you are" in risk management. This discussion sheds light on how organizations can overcome the common paralysis that can come with over-planning and how to take actionable steps toward effective risk management.
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In today's complex financial landscape, effective risk management is critical for the stability and success of any financial institution. Governance, Risk, and Compliance (GRC) teams play a central role in this process, ensuring that organizations are well-protected against potential risks while maintaining compliance with regulatory standards. But how exactly does GRC fit into the broader picture of Enterprise Risk Management (ERM) and how does GRC differ from the Audit function? This Risk Intel episode features Cathy Jackson, Director or Implementations at SRA Watchtower, who answers four key questions to help you understand the responsibilities of the GRC and Audit teams, how they operate, and how they integrate with ERM. Give it a listen to learn more.
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In this episode of the Risk Intel podcast, host Ed Vincent, invites Niki White, Chief Growth Officer at SRA Watchtower, back to the show to discuss the critical differences between enterprise risk management (ERM) and the audit functions within a financial institution. The discussion centers on the three lines of defense model, a widely recognized framework in risk management. Here’s a breakdown of how ERM and audit functions differ across each line of defense and technology's role in enhancing these functions.
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In this episode of the Risk Intel Podcast, Claire Jordan, SRA Watchtower’s Vice President of Product joins host Ed Vincent to explore the critical role of Key Risk Indicators (KRIs) in enabling risk-informed strategic and operational decisions within financial institutions. The episode dives into the nuances of how different stakeholders consume KRIs and how effective dashboards and reports can support this process.
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In the latest Risk Intel Podcast episode, Edward Vincent, CEO of SRA Watchtower, hosts an enlightening discussion with Cathy Jackson, Director of Watchtower Implementation, and Claire Jordan, VP of Product. This episode is a deep dive into best practices for evolving an Enterprise Risk Management (ERM) program, focusing on regulatory guidance, quantitative vs. qualitative metrics, peer data, and risk appetite.
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In this episode of the Risk Intel Podcast, SRA Watchtower CEO Edward Vincent and Cathy Jackson, Director of Watchtower Implementation, delve into the best practices for evolving an Enterprise Risk Management (ERM) program. This insightful conversation covers the historical overview of risk management, the current state and challenges, emerging trends, and the driving forces behind the shift toward collecting more timely and frequent data.
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In this episode of the Risk Intel Podcast, Ed Vincent, host and CEO of SRA Watchtower, invites Cathy Jackson, Director of Watchtower Implementation to the show to delve into the transformative shift in risk management within financial institutions. This discussion is part one of a multi-part series focusing on best practices for enhancing Enterprise Risk Management (ERM) programs or building new ones to operate in a risk-informed decision-making environment. Key points discussed include focusing on the criteria for identifying baseline Key Risk Indicators (KRIs), their characteristics, the value of adhering to a standard set, the importance of consistent monitoring, and the data sources. Listen to learn more.
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In the ever-evolving landscape of financial risk management, the ability to accurately assess and manage risk is paramount. This episode of the Risk Intel Podcast, hosted by Ed Vincent sheds light on the transformative power of risk maturity self-assessments in building robust enterprise risk management programs. Joined by Niki White, Chief Growth Officer at SRA Watchtower, the discussion delves into the nuances of self-guided risk maturity frameworks and how they can help financial institutions achieve internal buy-in for their risk programs. Listen to learn more.
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In this episode of the Risk Intel Podcast, host Ed Vincent invites Shawn Ryan back to the show to dive deeper into the recent Interagency Third-Party Risk Management (TPRM) Guidance released in May 2024. The guidance from the Federal Reserve, FDIC, and the OCC included five critical aspects of third-party risk management: planning, due diligence, contract negotiation, ongoing monitoring, and termination. In Part 1 of this series, Shawn discussed in detail the Planning and Termination stages of third-party engagement. In this episode, Shawn covers the critical aspects of due diligence, contracting, and monitoring that financial institutions must navigate, especially when dealing with FinTech and RegTech firms.
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In this episode of the Risk Intel Podcast, host Ed Vincent, sat down with Shawn Ryan, Chief Financial Officer at SRA Watchtower, to delve into the intricacies of third-party risk management relating to safely onboarding FinTech partners. Their discussion centered on the recent May 2024 joint interagency guidance on third-party risk management and its implications for community banks. This episode is a must-listen for financial institutions navigating the complex landscape of risk and innovation.
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In this insightful episode, Ed Vincent, CEO at SRA Watchtower continues the conversation with Niki White, Chief Growth Officer at SRA Watchtower. Building on their previous discussion, they delve into how a robust risk culture can be quantified to enhance institutional efficiency, strategic alignment, and shareholder value. Listen to learn more.
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In this Risk Intel Podcast episode, host Ed Vincent and Niki White, Chief Growth Officer at SRA Watchtower and former Chief Risk Officer, delved into the intricacies of establishing and cultivating a culture of risk within financial institutions. Their discussion highlighted key drivers that influence risk culture and offered valuable insights on transforming the perception and reality of risk leadership.
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In this episode of the Risk Intel Podcast, we invite Tyler Pihl, VP - Enterprise Risk at Service Credit Union back to the show to share best practices and guidance on crafting risk appetite statements. Tyler provides valuable insights on rewriting and maintaining risk appetite statements, integrating risk management into organizational culture, and shares concrete examples with our audience.
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In this episode of the Risk Intel Podcast, Tyler Pihl, VP of Enterprise Risk at Service Credit Union joins the show to share his journey and expertise on building a proactive risk culture. Tyler highlights the evolution of ERM at Service CU, the importance of communication and relationships, and the continuous effort required to maintain a robust risk management framework. Listen for valuable tips and advice on creating a risk culture.
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In the fast-paced world of FinTech, navigating regulatory landscapes requires a keen understanding of evolving standards and proactive collaboration. Listen as we explore insights from a recent Risk Intel episode featuring Phil Goldfeder, CEO of the American Fintech Council, and Ed Vincent, CEO of SRA Watchtower as they discuss regulations around third-party risk management and how the new Guide for Community Banks can be leveraged. Let's dive into three key themes: continuous adaptation, the importance of regulatory guidance and best practices, and the need for collaboration and communication.
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In the ever-evolving landscape of financial services, risk management stands as a critical pillar safeguarding the integrity and stability of institutions. Recently, the Risk Intel Podcast had the privilege of hosting Debbie Bianucci, the President and CEO of ProSight Financial Association, to delve into key risk management trends in banking. Debbie also unveiled the vision behind the merger of BAI and RMA, culminating in the formation of ProSight Financial Association.
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In the latest episode of the Risk Intel podcast by SRA Watchtower, CEO Edward Vincent and Chief Growth Officer Niki White delve into a crucial aspect of risk management within financial institutions: identifying and dismantling hidden factories. The episode offers actionable diagnostic questions across four key areas: reporting, operations & processes, personnel, and budgeting & planning. Let's explore these takeaways in detail.
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