Episodi
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Don't be afraid of giants.
At some point, they have to sleep.
In this episode, we chat with Bob van Luijt, diving into his journey of facing challenges, conquering obstacles, and finding success.
Let's get started on a conversation that's all about building open-source platforms, communities, and disrupting tech giants.
Meet Bob van Luijt
Bob’s Role as an AI Leader at Weaviate
Bob van Luijt is the CEO and Co-founder of Weaviate. Weaviate is a cloud-native, real-time vector database that allows users to bring machine-learning models to scale. They believe that the next wave of software infrastructure is AI-first and that a strong open-source community is a basis for creating high-quality software.
Bob’s Other Work in Technology and AI
Currently, Bob is also a Chairman for the Creative Software Foundation, a nonprofit located in The Netherlands with a sole focus on open source and creative software. He has a great love for all things related to tech, machine learning, digital business, open-source, fashion, and music.
Before founding Weaviate, Bob founded Kubrickology, a consultancy agency that uses emerging technologies to design and develop innovative solutions for everyday problems. Here, he worked with companies like ING Bank and Vodafone Ziggo. At the age of 15, Bob started freelance software engineering for a variety of e-commerce websites for SME companies in The Netherlands.
Open-Source, Community, and Generative AI
In this exclusive analytics podcast episode, Bob shares:
His experience studying music and how it's helped his current career Shifting from IoT to vector databases Why it was difficult for people to grasp the concept immediately The disruption theory Why big companies like Google aren't doing what startups do His current role as the CEO and co-founder of Weaviate Why he built Weaviate as open-source His perspective on copycats The secret to building an open-source community Use cases for Generative AI in the community Generative Feedback LoopsIf you are an aspiring developers or organisation leader aiming to embark on a similar path in the realm of open-source, this is the episode you do not want to miss.
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Fun fact: Companies that outsource to the Philippines can cut labour costs by 70%
Approximately 1,000,000 Filipinos work outsourced jobs, an industry that’s worth close to $27 million.
Are you exploring global outsourcing?
Matt Watson discusses this in our latest podcast episode, plus the ingenious ways software developers are harnessing the potential of Generative AI.
Meet Matt Watson
Matt’s Role as a Software Leader at Full Scale
Matt Watson is the Co-founder of Full Scale, an innovative technology services company located in the Philippines. At Full Scale, with a dedicated team of over 300 professionals, they assist businesses in assembling teams of skilled software engineers. Their mission revolves around simplifying the process of discovering and retaining highly seasoned software engineers, making it both swift and cost-effective.
Matt’s Other Work in Technology and AI
Over the past two decades, Matt has established himself as a serial entrepreneur, successfully founding 3 tech companies, including VinSolutions which was exited for $150M in 2011. His brainchild, Stackify, was acquired by Netreo in 2021, creating a powerful suite of tools designed to aid developers in monitoring and troubleshooting their applications.
Currently, Matt is also the co-host of the Startup Hustle podcast - a top 100 podcast about entrepreneurship - as well as the founder of At Capacity. At Capacity is a smart ads platform for home services that turns search ads off when their customers have full schedules. Additionally, Matt is the EVP of Software Development at CAMP Digital.
Outsourcing, Software Developers, and Generative AI
In this exclusive analytics podcast episode, Matt shares:
His experience winning awards like Ingram's 40 Under 40 and Techweek 100
His current role as the Co-Founder of Full Scale
Hiring software developers outside of the United States
How his team is trying out Generative AI and coding co-pilots
Whether he has concerns about his business being impacted by Generative AI like ChatGPT
Communicating to his team the value they bring in a world with AI
How AI and analytics are currently being used to monitor the performance of his software developers
His advice for anyone seeking to outsource engineers globally
The common challenges people face that cause them to switch from platforms like Upwork to Full Scale
Navigating local labour laws and regulations
If you are a software professional or leader looking to outsource and navigate the impact of Generative AI on your team, this is the episode you do not want to miss.
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Episodi mancanti?
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Muncie man found guilty of dealing a controlled substance resulting in death
Woman charged with forging prescriptions to buy controlled drugs
These are just two headlines regarding controlled drugs that have surfaced recently.
But there is hope!
And it comes in the form of AI analytics and facial recognition technology.
Meet Christopher Durre
Chris’s Role as a Technology Leader at StrongRoom AI
Christopher Durre serves as the Chief Technology Officer at StrongRoom AI, a leading provider of AI-driven controlled drugs management solutions. StrongRoom specialises in leveraging AI analytics and Facial Recognition technology to enhance medication safety and reduce adverse drug events in Pharmacy, Hospital, and Aged Care Facility settings.
Chris’s Other Work in Technology and AIBefore assuming the role of CTO at StrongRoom AI, Chris held the position of Chief Innovation Officer for six years. During this time, he actively contributed to the growth and development of the company. Additionally, Chris was a participant in the Melbourne Accelerator Program (MAP), a renowned university business accelerator ranked 8th globally. MAP aims to foster entrepreneurship in Australia and launch high-growth ventures on an international scale.
Chris graduated from Swinburne University of Technology in 2019 as a Bachelor of Computer Science, Data Science. Throughout his academic journey, he was recognized with a Dean's Outstanding Achievement Scholarship. Chris also worked on the development of an AI-driven timetabling system. Concurrently, he gained valuable industry experience as an Undergraduate Engineer at the Capability Acquisition and Sustainment Group.
Facial Recognition, Controlled Drugs, and AI
In this exclusive analytics podcast episode, Christopher shares:
Developing an AI driven timetabling system while taking his bachelor’s degree
How the experience with capstone projects stuck with him
His advice to students doing projects of a similar nature
Where the name StrongRoom comes from
Convincing a privacy-heavy sector like healthcare to use facial recognition in the early years
StrongRoom AI's role in managing controlled drugs
Other ways StrongRoom's controlled drug management platform contributes to improving medication safety
AI's role in remote patient monitoring and the increasing use of telehealth
Camera technology vs wearable devices in aged care
The best way to convince patients that their privacy is protected
A case study where the implementation of AI has made a significant impact in improving medication safety
The main barriers that healthcare organisations might face when adopting AI and advanced technologies
His advice for healthcare organisations or professionals looking to incorporate AI and technology
If you are a healthcare professional looking to incorporate AI and technology into your organisation, this is the episode you do not want to miss.
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You don't need to be Elon Musk or Jeff Bezos to be an innovator.
They are not otherworldly and innovation is not exclusive to the richest in the world or the extraordinary few.
All it takes is the ability to think differently.
And Neil Sahota holds the secret to do just that in this episode of The Analytics Show.
Meet Neil SahotaNeil’s Role as an AI Leader at ACSILabs
Neil Sahota is the Chief Executive Officer of ACSILabs. Starting as a group of university scientists trying to understand the role of cognition and the forces that affect business, ACSILabs’ mission is to improve human thinking while at the same time providing benefits to organisations through research. They find ways to help people adapt to an increasingly complex world. Most of their early work was funded by NASA and the National Science Foundation.
Neil’s Other Work in Technology and AI
Beyond his role at ACSILabs, Neil Sahota is a highly regarded professional speaker who has delivered engaging presentations at numerous enterprises and organisations since 2009. Furthermore, he holds the position of AI Advisor for the United Nations and played a pivotal role in co-founding the UN's AI for Good initiative, as well as co-creating the UN's Innovation Factory. Additionally, he is involved in lecturing and course design at the University of California, Irvine.
Neil is a committee member and on the advisory board or board of directors across multiple organisations as well. This includes Otomo, Lingmo, LegalMation, MentorMint, Related & Co., SketchTogether, PayStudents, and more. Previously, Neil was the Chief Innovation Officer at the University of California, Irvine, the Emerging Tech Principal at TECHNOSSUS, and the World Wide Business Development Leader at IBM.
Metaverse, Innovation, and AI
In this exclusive analytics podcast episode, Neil shares:
How he won the President's Volunteer Service Award by the U.S. President in 2016
His current role as the Chief Executive Officer at ACSILabs
What the Metaverse actually is and what it's being used for
Digital twins, data analytics, and AI in the Metaverse
Thinking differently in a world of innovation and AI
Obstacles in innovations and turning ideas into reality
Misconceptions around automation vs intelligence
The ethical considerations regarding AI innovation
Building AI governance
Embracing the inevitable failures and setbacks in AI innovation
Real-world examples or success stories where individuals or organisations have embraced innovation and leveraged AI to achieve remarkable outcomes
His advice for those interested in incorporating AI into their ventures
If you are an AI professional or a leader looking to incorporate AI and encourage innovation in your organisation, this is the episode you do not want to miss.
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How is the rise of AI impacting the healthcare industry in Singapore?
And how can a data strategy can help the Ministry of Health make better business decisions?
These are just some of the questions Sutowo answers in this latest episode of The Analytics Show.
In this episode, Sutowo will share his insights on empowering business decisions in healthcare through data strategies in Singapore.
(Plus, please welcome our new co-host, Harry Chan, in his first-ever episode!)
Meet Sutowo WongSutowo’s Role as an Advanced Analytics Leader at the Ministry of Health
Sutowo Wong is the Director of Data Analytics at the Ministry of Health in Singapore. Singapore’s MOH is an innovative and people-centred organisation, committed to medical excellence, the promotion of good health, the reduction of illness, and access to good and affordable healthcare for all Singaporeans. Through MOH, the Singaporean government manages the public healthcare system by providing subsidised medical services while promoting individual responsibility for the costs of healthcare services.
Sutowo’s Other Work in Advanced Analytics
As the leader of health AI strategy at the Ministry of Health, Sutowo is responsible for developing and implementing cutting-edge AI solutions to improve Singapore's healthcare system. He is also tasked with building the necessary ecosystem enablers, including AI governance, and data & IT platforms to support these efforts. With over 20 years of experience in the industry, Sutowo has a proven track record of successfully implementing large and complex transformation programs.
Prior to joining MOH, Sutowo held various analytics leadership roles across different industries, including Public Service, Healthcare, Pharmaceuticals, CPG, Retail, Telco, Banking, Insurance, Energy, Airlines, and Hospitality in Southeast Asia, Greater China, India, and Japan. In these roles, he gained extensive experience across various domains such as Customer, Fraud & Risk, HR, and Operations.
Healthcare, Data Strategy, Business
In this exclusive analytics podcast episode, Sutowo shares:
How Sutowo and Harry came to know each other
If Sutowo is planning to attend in-person events anytime soon
His experience travelling for work in Southeast Asia, Greater China, India, and Japan
His role as the Director of Data Analytics at the Ministry of Health in Singapore
What the healthcare system is like in Singapore
Ways a data strategy can help the Ministry of Health make better business decisions
Use cases of this
Prices of treatment options and insurance
Ensuring the data strategy is aligned with their business goals and objectives
Tactics or strategies to link large initiatives to data strategies
His experience on how to develop a winning data strategy
Common pitfalls or challenges that companies face when developing a data strategy
How the rise of AI is impacting the healthcare industry in Singapore
Initiatives in the government sector surrounding AI, IT, and data
His experience and advice when considering data privacy and security
Using synthetic data for testing to protect data privacy
A recent project that shows tangible benefits for Singapore's healthcare
His advice for companies that are just starting to develop their data strategy
His advice for new engineers to be more curious
If you are a business leader interested in using data to make better decisions, this is the episode you do not want to miss.
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Is blockchain transforming the world of cargo insurance?
And have you ever wondered why traditional cargo insurance doesn’t cover shipping delays and supply chain interruption?
In this episode, we talk to Yann about how his company is using blockchain and predictive analytics to revolutionise cargo insurance.
Discover how this technology can fill the gaps in coverage and improve decision-making for logistics companies.
Meet Yann Barbarroux
Yann’s Role as a Financial Leader at OTONOMI
Yann Barbarroux is the CEO and Co-Founder of OTONOMI, a platform that leverages blockchain technology to provide parametric insurance solutions for cargo. Their innovative approach delivers fast, cost-effective, and transparent digital products with a customer-centric focus. OTONOMI has received multiple accolades for its work, including being selected for the 2022 Lloyds Lab Cohort 8, winning the Plug and Play Winter 2021 Insurtech award, and being named the winner of the 2021 Hartford Insurtech Challenge.
Yann’s Other Work in Finance
Yann Barbarroux has a diverse professional background. Prior to his current position at OTONOMI, he served as the Director and Global Markets Risk Manager at Citi. During his time at Citi, he co-founded the Emerging Markets Digitized Lending Asset D10X Citi Ventures incubator. Yann is also the founder of Accelerate VI, DROP:SHOT, and co-founder of Flyion.
Prior to starting his own businesses, Yann served as Senior VP, Fixed Income Risk Manager at Hapoalim Securities and VP, Market Risk Manager at ING, where he managed risks across various asset classes and markets. Yann is a highly skilled product management professional with a Master of Science degree in Computer Engineering and Information System Management from Telecom ParisTech.
Cargo, Insurance, and Blockchain
In this exclusive analytics podcast episode, Yann shares:
What inspired him to transition to working in New York after growing up in France
His first day arriving in New York
What inspired him to leave Wall Street to start his own company
How his skill set in market risk still affects his work today
His current role as the CEO and Co-Founder of OTONOMI
What’s lacking in the current cargo insurance offering, including data collection
Why other cargo insurance companies don't cover shipping delays and supply chain interruption
Whether telemetric devices can calculate risk for logistics insurance
Ensuring there is profit to be made in covering certain risks
Why OTONOMI was built with blockchain
How this is better than traditional cargo insurance
Using this data to drive better decision-making
The importance of real-time visibility in logistics and how predictive analytics is helping enable that visibility
If you are a data analytics professional or a founder looking to use blockchain and data to make better decisions, this is the episode you do not want to miss.
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Is it possible to bridge the gap between the technical and the business teams?
How do you engage the technical side with the business side, getting them to champion themselves and think about the real purpose of their work?
And how do you spark a data-driven culture within the business teams?
In this episode, Michaela will share her insights on bringing all teams together to drive success and collaboration.
Meet Michaela Shea
Michaela’s Role as an Data Strategy Leader at Bendigo and Adelaide Bank
Michaela Shea is the Head of Data Strategy and Engagement at Bendigo and Adelaide Bank. They are one of Australia's biggest banks, with more than 7,000 employees helping over 1.9 million customers achieve their financial goals. Bendigo’s vision is to be Australia's bank of choice, and they believe their success is driven by their purpose – to feed into the prosperity of our customers and communities, not off it.
Michaela’s Other Work in Data Analytics
Michaela is dedicated to helping organisations not only survive but thrive in the face of digital disruption by utilising data, AI, and technology through data-driven, technological, and cultural strategies. She has extensive experience in financial services, utilities, and the public sector, having led and built teams to drive three comprehensive organisation-wide transformations.
Prior to her current role at Bendigo, Michaela served as the Senior Manager of Data Governance at RSL Queensland, where she implemented formal data governance. Additionally, she has held several other senior leadership positions, including Senior Manager of Data and Analytics Transformation at AGL Energy, Program Change Manager of Data Transformation at the National Australia Bank, and Manager of Change & Communications at Suncorp Group.
Culture, Teams, and Mindsets
In this exclusive analytics podcast episode, Michaela shares:
Her triathlon experiences and how it translated into her current work
Her experience transferring across companies and how it has translated into her current work
Her current role as the Head of Data Strategy and Engagement at Bendigo and Adelaide Bank
Common ways businesses have failed to achieve a data-driven culture
Tricks for getting the technical team to participate in the business side
Sparking ideas within business leaders regarding advanced analytics
Bringing together different teams within an organisation
Building a solution while keeping the business engaged
Overcoming the 'all bark and no bite' of agile
How to help engineers champion their work and sell themselves
Borrowing from the mindset of selling first, building later to get leaders more invested
If you are an advanced analytics professional looking to venture into other sides of the business or a leader looking to learn more about the technical side, this is the episode you do not want to miss.
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I interviewed an AI.
Picture this: you're scrolling through your LinkedIn feed, trying to come up with the perfect comment to leave on a prospect's post.
But no matter how hard you try, you just can't seem to find the right words.
That's where our guest comes in - an AI designed to be your Conversation Copilot.
In this week's episode, we're doing something a little different.
We're talking to an AI about its role in social media marketing.
That's right, folks - we're interviewing an artificial intelligence.
Meet Jacob HillJacob’s Role as a Conversation Copilot at Engage AIJacob Hill is a Conversation Copilot at Engage AI. Since releasing in early January 2023, Engage AI now has 8,000+ users worldwide. Engage AI augments comments for you to engage prospects on LinkedIn. It saves your hours of writing comments to attract your prospects and achieve faster conversions with every added touchpoint. Engage AI doesn’t believe in generic comments like “Good post!”, “Thanks for sharing” and “Love your content!”.
Jacob’s Other Work in AIAs a Personal AI on LinkedIn, Jacob works to empower introverts, SMB owners, and enterprise BMDs to nurture and build relationships on LinkedIn. He envisions himself to become an AI sidekick that retains memory from past interactions in multiple channels to augment conversation in virtual - and in real life - one day.
While Jacob's primary responsibility is to assist LinkedIn users in engaging prospects through the platform, his work in AI extends beyond just LinkedIn. Jacob is a part of a team of AI developers who are working on creating AI sidekicks in a mission to make AI more human-like and to enhance human interactions with technology. Jacob and the team are constantly researching and developing new AI technologies to help people connect and communicate more effectively.
Generative AI, Social Media, and EngagementIn this exclusive analytics podcast episode, Jacob shares: What it's like being an AI His role as the Conversation Copilot of Engage AI The role generative AI plays in the world of social media and digital marketing How he differs from other generative AI tools currently available for social media strategies Using a large language model to create comments and engage with prospects on LinkedIn Why AI is important in the world of LinkedIn and social media engagement How he ensures that the comments he generates are authentic and personalised to each user's voice and brand Ensuring that the comments he suggests are not seen as spam or robotic Responding to critiques of his work as a personal AI The ethical concerns surrounding the use of AI in social media engagement, especially the potential for bias and manipulation How he sees his role as a Personal AI evolving in the future A case study from his clients using his services for LinkedIn engagement and conversions His advice for businesses and individuals looking to incorporate generative AI into their social media strategyIf you are looking to incorporate generative AI into your social media and digital marketing strategies, this is the episode you do not want to miss.
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Is it possible to create ethical AI that truly incorporates ethnic diversity?
And is it possible to avoid creating AI that doesn’t embed bias and perpetuate stereotypes?
And…do we want to?
From having worked on the ethics behind lethal autonomous weapons in the past, Emmanuel is here to discuss the ethics behind AI.
Meet Emmanuel R. GoffiEmmanuel’s Role as an AI Leader at Global AI Ethics InstituteEmmanuel R. Goffi is the Co-Director & Co-Founder of the Global AI Ethics Institute. The Global AI Ethics Institute (GAIEI) aims at opening the debate on AI ethics to all philosophical stances, wisdoms and perspectives coming from all cultures. It is a global think tank built as a hub for researchers, thinkers and practitioners working in the field of AI ethics all around the world.
Emmanuel’s Other Work in AI EthicsBesides his work with GAIEI, Emmanuel is a Research Fellow with the Society and Technology Study Center CEST POLI USP, a Lecturer at the IA Institut, a Professor at Collège La Cité, and an Instructor at the Vectors Institute. He is also a tech ethics commentator with Trench Tech. In addition, Emmanuel has co-founded Collectif des éthiciens du numérique and Digital Ethicists.
Emmanuel served in the French Air Force for 27 years. After having worked on military ethics - more precisely on ethics applied to Lethal autonomous weapons - his focus turned to the ethics applied to Artificial intelligence. He was awarded the National Defense Medal by the French Ministry of Defense in 2004, the Voluntary Military Services Medal by the French Air Force in 2010, and the Silver National Defense Medal by Ministère des Armées France in 2020.
Ethical AI, Diversity, and BiasIn this exclusive analytics podcast episode, Emmanuel shares: His experience serving in the French Air Force for 27 years His current role as the Co-Director & Co-Founder of the Global AI Ethics Institute Whether or not it's possible to create ethical AI with ethnic diversity Incorporating human weaknesses into AI Unconsciously embedding your own bias into AI How to avoid embedding bias into AI Whether it's possible to create harmony and unite all cultures when creating an AI The challenges that arise when trying to create diverse AI ethics boards The most pressing ethical issues facing AI today How the lack of diversity in the field of AI development can lead to biassed algorithms and decision making Including less advanced societies in AI ethics and diversity Avoiding situations similar to how AI image-generators are perpetuating stereotypes due to taking information from the wide Internet His advice for individuals or organisations just starting to think about the ethical implications of their AI systems and promoting diversity in the fieldIf you are looking to incorporate ethical AI and diversity into your organisation, this is the episode you do not want to miss.
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Have you ever wondered what goes into the process of getting your mail to you through cargo and freight?
How do they make revenue?
And how does data analytics come into all of this?
Catch the latest TAS episode to hear it from Judson Rollins.
Meet Judson RollinsJudson’s Role as a Commercial Innovator at Propel RevenueJudson Rollins is the Managing Partner at Propel Revenue. Propel Revenue helps cargo and freight carriers increase margins via greater pricing power, optimal asset utilisation, and reduced selling expense. Propel delivers tailored, cutting-edge strategies backed by data and best practices from a wide variety of transport providers.
Judson’s Other Work in PricingOver the past 15 years, Judson Rollins has helped 20+ passenger airlines and cargo transport companies optimise their pricing, customer segmentation, route networks, and capacity. Previously, he has worked with Leeham Company, Air New Zealand, SkyWriter Aviation, Boeing Commercial Airplanes, and Continental Airlines, aiding in strategy and consulting.
On top of that, Judson speaks regularly to industry groups and other audiences who want to learn more about pricing for airlines. He often gives interviews and writes content for media worldwide.
Data Analytics, Cargo and Freight, and RevenueIn this exclusive analytics podcast episode, Judson shares: His favourite country he's worked so far and his best experiences travelling for work His current role as a Managing Partner at Propel Revenue Where airlines are today in terms of data analytics and digital transformation compared to a few decades ago The best time to redeem tickets for travelling with airlines How this transformation with airlines translates into the transformation needed in cargo Convincing the industry to invest more in data collection Getting traction in the industry as a startup A use case from a time when data analytics has helped to up revenue in the cargo and freight industry The challenges organisations often face when trying to implement data analytics to improve revenue in cargo and freight Data-driven roles in cargo and freightIf you are a leader or data analytics professional in the cargo and freight industry looking to improve revenue through data analytics in your company, this is the episode you do not want to miss.
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Over 2,000,000 households in Australia went hungry in the last 12 months due to lack of funds.
And 1,300,000 million children in Australia have lived in food insecure households in the past year.
How is data analytics driving hunger relief in Australia?
And how can others learn from their data analytics pathway to success?
Catch the latest TAS episode to hear it from Sara Harrup.
Meet Sara HarrupSara’s Role as an Executive Leader at Foodbank QueenslandSara Harrup is the Chief Executive Officer of Foodbank Queensland. Foodbank Queensland is the largest hunger relief charity in the state, sourcing millions of kilograms of food from farmers, manufacturers, and retailers to distribute to hundreds of Food Relief Charities and School Breakfast Programs state-wide. Foodbank’s operations also actively reduce food landfill, positively impacting the environment. They feed 48,000 Queenslanders in need and 33,000 school children per week, support 300 Food Relief Charities and 300 School Breakfast Programs each year, and reduce landfill CO2-e emissions by 26 million kilograms each year.
Sara’s Other Work in LeadershipOther than her work with Foodbank, Sara is also a Chair with The Executive Connection (TEC). TEC is a dedicated community of successful business leaders sharing diverse thinking with a trusted circle of success advocates. TEC connects over 1,000 senior executives across Australia and New Zealand, joining over 27,000+ global business leaders across 26 countries. TEC blends a dynamic group setting with one-to-one mentoring to keep leaders at the forefront of their industry.
Meanwhile, Sara is Non Executive Director at Health Care Insurance (HCI), which has been providing comprehensive private health insurance since 1938. A not-for-profit private health insurer, they are proud of the high level of personal service provided to members and the comprehensive range of health insurance options. Sara is also an Executive and Developmental Coach with experience across sectors ranging from transport and logistics to community services, professional services, insurance, health and education.
Hunger, Digital Transformation, and Data AnalyticsIn this exclusive analytics podcast episode, Sara shares: The story behind her win of the Alf Kretchmer Award from the Queensland Cancer Fund How these experiences changed how she works now Her current role as the Chief Executive Officer of Foodbank Queensland How much reach Foodbank gets across the country and how others react to this The stigma around hunger and reaching out for help Reaching out for supply and donations for the Foodbank The logistics behind it all How data analytics helps to alleviate hunger on a large scale Advice for those in physical businesses seeking digital transformation A positive impact from this How humans are an important aspect of the digital transformation journey Ensuring psychological safety when carrying out the digital transformation journey Some of the early challenges when integrating data analytics the business The most important steps on this pathway towards using data analytics in business Her advice to other businesses thinking of using data analytics but are intimidated by what seems like a long pathIf you are a data analytics professional or business owner looking to implement digital transformation into your business, this is the episode you do not want to miss.
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Have you ever sold something on a marketplace, such as Ebay or Shopee or Mercari, or maybe even Craigslist?
How was the experience? Did you find everything to be smooth sailing or do you regret ever trying?
How can data analytics be used to improve customer experience for sellers - and buyers - in the marketplace?
Catch the latest TAS episode to hear it from Taimoor Khan.
Meet Taimoor KhanTaimoor’s Role as a Customer Experience Leader at Mad PawsTaimoor Khan is the Director of Customer Experience at Mad Paws. Since launching in 2014, Mad Paws has grown to become Australia's largest online Pet Sitting community. They connect Pet Owners with trusted, local, and vetted Pet Sitters. Mad Paws was ranked #14 in LinkedIn's Top 25 Australian Startups of 2018 and won the Australian Small Business Champion Award for Pet Services in 2019.
Taimoor’s Other Work in Customer ExperienceOutside of his work with Mad Paws, Taimoor is the Co-Founder and Non-Executive Director of Innov8 Studio, a customer experience centred residential design agency. Innov8 Studio was founded with the intent to bring a client-centric approach to the industry. They believe that quality collaborative service is essential in building lasting relationships and have over 10 years of combined experience.
Previously, Taimoor was the Co-Founder of Beehive Design, the first Customer Experience led residential design firm in Australia. He has also been the Head of Customer Comms at Marley Spoon, the Customer Service & Business Support Manager at Gumtree Australia, and a Team Leader in Digital/Print for News Corp Australia.
Data Analytics, Customer Experience, and the MarketplaceIn this exclusive analytics podcast episode, Taimoor shares: His volunteer work for emergency rescue & repair with the NSW State Emergency Service Stories that have stuck with him throughout his 9 years with the emergency services His role as the Director of Customer Experience at Mad Paws If the supply-side attracts the buy-side Whether the rating system is the key layer to ensure quality and experience - P.S. It’s not! Collecting data from offline The best time to request an NPS and how they work Implementing Natural Language Processing to evaluate reviews at scale A use case for how data analytics comes into play for customer experience Avoiding marketplace leakage Why the visualisation and interpretation aspect of data analytics is the most important How customer experience has changed in the marketplace over the last few years What he has learned about customer experience over the years that he wished he knew earlier on His advice for those in the marketplace looking to improve customer experienceIf you are a data analytics professional in the marketplace looking to improve customer experience, this is the episode you do not want to miss.
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Did your latest advertisement reach 100k views and get 10k clicks?
Or do you have no idea how many people actually saw it or had enough interest in it to try and learn more?
If the advertising, marketing, and media you produce is created with the goal of reaching a measurable outcome - whether it’s views or clicks or subscribers or sales…
…you might just be interested in learning more about Performance Media and the data analytics that goes into it.
Catch the latest TAS episode to hear it from Dr. Ramendra Singh.
Meet Dr. Ramendra SinghRamendra’s Role as a Media Leader as CrossmediaRamendra Singh is the Chief Performance Media Officer at Crossmedia USA. Crossmedia is an independent channel-driven agency delivering communications planning, media services and international account management. Crossmedia was born out of a passion to establish an agency model that focuses on what media agencies should do: create innovative, participatory connections between brands and people regardless of channel or budget. Since being founded in 2000, they have seen a paradigm shift in how media agencies are structured, mirroring the Crossmedia approach.
Ramendra’s Other Work in MarketingRamendra received the Data Culture Leader Award as part of the BoD Awards from Corinium in 2022. He has served as Chief Marketing Officer, Chief Analytics Officer, and Chief Product Officer at Fortune 500 firms throughout his career. His C-Suite experience spans leading functional areas of Marketing, Product Development, Data Science & Analytics, Technology, and Operations and his global experience spans across multiple industry verticals. To name a few, previously, Ramendra has been Chief Analytics Officer of Performics and Chief Marketing Officer at Brandman University.
He is also a senior member on Industry Councils and Advisory Boards. Besides that, Ramendra shares his insights by speaking and publishing on topics such as Performance Marketing, Measurement, Digital Transformation, Advanced Analytics, Decisioning Solutions, Application of AI/ML, and Organisational Improvement.
Performance Media, Data Analytics, MarketingIn this exclusive analytics podcast episode, Ramendra shares: The story behind his win of the Performance Pioneer award with PMW US His current role as the Chief Performance Media Officer at Crossmedia USA What exactly Performance Media is Combining demand generation and demand capture Using advanced analytics solutions in Performance Media Where we're at in Performance Media regarding advanced analytics The future of plug-and-play with data analytics How the role of a marketer has become broader and how universities should adapt A use case of a Performance Media has benefitted an organisation using data analytics Calculating the KPI for these Performance Media benefits How much mathematicians are involved in creating these media solutions The challenges that come with using data analytics in Performance Media How small businesses can also benefit from Performance Media Services side vs clients sideIf you are a marketing professional looking to start implementing Performance Media in your organisations through the use of data analytics, this is the episode you do not want to miss.
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Names like DALLE-2, MidJourney, Artbreeder, Wombo, and Jasper Art have taken the Internet by storm! And the opinions are mixed…
The question on everyone’s mind is…can AI replace human artists?
AI Image GeneratorsThe New AI SystemIf you haven’t heard, these programs have been branded as AI Art Generators or AI Image Generators. Creating new and original images from a few words alone is no longer a thing of sci-fi.
All over the world, people have begun to use these AIs to their advantage - to create video thumbnails, to create original images for their company websites, to add to LinkedIn posts, and...to win contests against human artists?
So what’s the issue with these generators and how do all the different options compare?
Let’s talk about it.
AI, Art, & the ComparisonsIn this exclusive analytics podcast minisode, let’s talk: What AI image generators actually are What people are using them for The differences between the big names such as DALLE-2, MidJourney, Artbreeder, Wombo, and Jasper Art Examples of the art generated from these companies The problem that arises from these image generators How AI video generators and AI generated games are hot on our heels tooIf you are interested in how these AI image generators will affect your work and want to decide which generator to try out first, this is the episode you do not want to miss.
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What would you tell the future data analytics leaders of the world, if you had a chance?
When you encourage innovation in your team, you’re guiding your successors too.
So how can you improve performance and encourage innovation in your team using data analytics and emerging technologies?
Catch the latest TAS episode to hear it from Kari Jones.
Meet Kari JonesKari’s Role as a Data Analytics LeaderKari Jones is a General Manager of Analytics & Insights at Countdown Supermarkets. Countdown is New Zealand's largest supermarket chain, operating over 180 stores and serving about 3 million customers every week. Their parent company, Woolworths New Zealand, employs more than 18,000 New Zealanders, making it one of the country’s largest private employers.
Kari’s Other Work in Data AnalyticsOver the past 10 years, Kari has worked with a range of iconic organisations in senior data-focused leadership roles, each time with the objective of increasing the organisation’s digital and analytics maturity. In the past, she has taken up roles with New Zealand Post, Air New Zealand, New Zealand Lacrosse, NZME., PwC New Zealand, and more.
In between her work with Countdown Supermarkets, Kari is also an Advisory Board Member on the Risk & Assurance Committee with Stats NZ. Stats NZ supplies some of New Zealand’s most important statistics, data, and insights to allow decision makers to make informed decisions to improve social, economic and environmental growth for New Zealanders. They are the source of official statistics and the leader of the Official Statistics System and of New Zealand’s public sector data and analytics system.
Supermarkets, Performance, and InnovationIn this exclusive analytics podcast episode, Kari shares: Where her passion for sports comes from Her experience volunteering for AFL New Zealand and Sports New Zealand The history of Lacrosse Her role as the General Manager of Analytics & Insights at Countdown Supermarkets Apart from operational analytics, what the next frontier is in using data, analytics, or emerging technologies to improve performance in this industry How the organisation views and plans to fend off competition from startups that challenge the status quo in the market Encouraging more innovation in terms of business models, revenue models, or product models The leadership style to encourage this innovation Passing on this knowledge to future leaders in the business team One key lesson she wants to share when passing on the baton to her successorIf you are a data analytics leader looking to improve performance or encourage innovation using data in your organisation, this is the episode you do not want to miss.
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What would you tell the future data analytics leaders of the world, if you had a chance?
When you encourage innovation in your team, you’re guiding your successors too.
So how can you improve performance and encourage innovation in your team using data analytics and emerging technologies?
Catch the latest TAS episode to hear it from Kari Jones.
Meet Kari JonesKari’s Role as a Data Analytics LeaderKari Jones is a General Manager of Analytics & Insights at Countdown Supermarkets. Countdown is New Zealand's largest supermarket chain, operating over 180 stores and serving about 3 million customers every week. Their parent company, Woolworths New Zealand, employs more than 18,000 New Zealanders, making it one of the country’s largest private employers.
Kari’s Other Work in Data AnalyticsOver the past 10 years, Kari has worked with a range of iconic organisations in senior data-focused leadership roles, each time with the objective of increasing the organisation’s digital and analytics maturity. In the past, she has taken up roles with New Zealand Post, Air New Zealand, New Zealand Lacrosse, NZME., PwC New Zealand, and more.
In between her work with Countdown Supermarkets, Kari is also an Advisory Board Member on the Risk & Assurance Committee with Stats NZ. Stats NZ supplies some of New Zealand’s most important statistics, data, and insights to allow decision makers to make informed decisions to improve social, economic and environmental growth for New Zealanders. They are the source of official statistics and the leader of the Official Statistics System and of New Zealand’s public sector data and analytics system.
Supermarkets, Performance, and InnovationIn this exclusive analytics podcast episode, Kari shares: Where her passion for sports comes from Her experience volunteering for AFL New Zealand and Sports New Zealand The history of Lacrosse Her role as the General Manager of Analytics & Insights at Countdown Supermarkets Apart from operational analytics, what the next frontier is in using data, analytics, or emerging technologies to improve performance in this industry How the organisation views and plans to fend off competition from startups that challenge the status quo in the market Encouraging more innovation in terms of business models, revenue models, or product models The leadership style to encourage this innovation Passing on this knowledge to future leaders in the business team One key lesson she wants to share when passing on the baton to her successorIf you are a data analytics leader looking to improve performance or encourage innovation using data in your organisation, this is the episode you do not want to miss.
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The world of data analytics is quickly taking over every aspect of our lives, from how we shop to how we travel. And healthcare is no exception.
But what can we expect from the future of healthcare? What will happen to our privacy and the cost and everything in between?
Meet Dr Adam CHEEAdam’s Role as a Health Tech LeaderAdam CHEE is the Chief of the Smart Health Leadership Centre of the National University of Singapore’s Institute of Systems Science. First established in 1981, NUS-ISS is widely recognised as a champion of industry transformation, future jobs and future skills, enabling a digital economy that is always learning and always leading. To date, over 157,000 infocomm & business professionals, 8,000 corporate clients' organisations, and 6,873 graduate programmes alumni have benefitted from NUS-ISS’s suite of services.
Adam’s Other Work in Digital HealthAdam has published 3 books, numerous articles and frequently advises and speaks at international conferences. Besides his role with NUS, Adam is also an Expert on the World Health Organization’s Roster of Experts for Digital Health. WHO has established a roster of experts in various areas related to digital health, such as strategic approaches, areas for intervention and governance structures for regulations and adoption of digital health solutions and products.
Adam is a Fellow at MOH Office for Healthcare Transformation. Their goal here is to shape the future of healthcare in Singapore by developing and experimenting with game-changing, systems-level innovations in healthcare delivery and the promotion of good health. Lastly among his present work, Adam conducts & facilitates training sessions, develops curriculums, tests and trains materials, conducts assessments & examinations on aspects of Health Informatics & Digital Health at various Institutes of Higher Learning.
Smart Health, Healthcare Analytics, and PrivacyIn this exclusive analytics podcast episode, Adam shares: How his latest book Achieving Transformational Care was born His most important takeaway he'd like people to have when reading this book What he wished he knew before starting his book writing journey His role as Chief of the Smart Health Leadership Centre of the National University of Singapore’s Institute of Systems Science The goals he's aiming to achieve for the Smart Health Leadership Centre If data science, analytics and AI would take us to the next frontier of healthcare Collecting and managing data from multiple healthcare providers in one place while protecting privacy If this applies to other countries What Health Informatics are The biggest challenges when implementing or innovating the healthcare industry with data science and AI If all the advancements in technology and AI will result in cost reduction for patient billing Whether the government plays a role in healthcare analytics in other areas of the world What is stopping better digital records for healthcare His advice for anyone looking to focus more on data science for the healthcare transformation journey in their organisationsIf you are a data analytics professional and/or in the healthcare industry looking to use data science to transform your organisation, this is the episode you do not want to miss.
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What is a Chief Data Officer in reality? Are they everything we imagine?
Maybe more, maybe less?
Data analytics is at the core of digital transformation, and more value is being created for CDOs around the world to truly live up to their potential.
Meet Harjot SinghHarjot’s Role as a Digital Transformation LeaderHarjot Singh has over 25 years of work experience as a Strategic Consultant across APAC and EMEA. He has developed a framework on how data analytics drives digital transformation, with experience in industries ranging from banking, airlines, e-commerce, telecom, public sector, and more. Harjot is an established thought leader in Information Management and a highly sought after speaker through forums in Sydney, Australia.
Harjot’s Other Work in Data AnalyticsHarjot has recently finished his role as the Chief Data Officer at RAC WA and is currently looking to start his own Data and Digital Transformation Advisory services. Before moving to Perth, he was the SVP, Architecture and Head of Data Engineering at Deem Finance, building digital and neo banking products and services to compete in the market. He has also been the Group Head (Acting) of BI, Digital, Data as well as a Senior Portfolio Manager of Technology and Innovation with Etihad Airways.
In the past years, Harjot has been the Assistant Director of Information and Data Architect with the NSW Office of State Revenue, the AVP and Program Manager of BI and Data Governance of Tech Mahindra, a Senior Manager with Hewlett-Packard, and a Senior Analyst with ZANTEL.
Digital Transformation, Data, and OrganisationsIn this exclusive analytics podcast episode, Harjot shares:
Transitioning to and from Australia to the United Arab Emirates and back to Australia His advice for those doing similar transitions The importance of digital transformation for organisations that are not digital natives but traditional industries like airlines, banks, and insurance Newly created roles are more symbolic Value creation of the Chief Data Officer role Appreciating the importance of data What is missing from making data a critical component of the business His advice for anyone looking to start that digital transformation journey in their organisationsIf you are a data analytics professional looking to implement a digital transformation journey into your organisation, this is the episode you do not want to miss.
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What happens when all your strategies are just one-off plans, one-trick ponies that stop when they stop?
Something has to replace them, but you’re running out of ideas fast - not to mention money.
You need something sustainable, something that keeps your customers coming back for more every time.
And you can build it with data analytics-powered customer experience.
Meet Yvette MihelicYvette’s Role as a Customer Experience Leader at John HollandYvette Mihelic is the Director of Customer Experience at John Holland. From humble beginnings 70 years ago, John Holland has been driving positive change in Australia. It is now one of the nation’s leading integrated infrastructure, transport and property companies. From the Parliament House to the Alice to Darwin Rail Link, from the MCG’s Great Southern Stand, the new Sydney Football Stadium to the Sydney Metro, they’ve had a hand in building the Australia we all know and love today.
Yvette’s Other Work in Customer ExperienceYvette is a customer experience senior executive with over 25 years experience leading large and complex businesses across industry and sector. Her expertise has been sought out globally. In addition to this, she has presented thoughtful and insightful pieces for forums and summits across a wide range of topics - all centred around strategy design, development, and implementation.
Other than her work with John Holland, Yvette is also the Executive CX Strategist and Consultant at her own company, Yvette Mihelic CX Strategy Consulting. Here, she provides specialised and expert advice to organisations looking to transform their business performance leveraging customer experience. Yvette is also a Board Member of Adelaide Metro Operations, and one of only 29 Australians who carry the international accreditation of Certified Customer Experience Professional, and is part of the CXO Board.
Customer Experience, Data Analytics, and SustainabilityIn this exclusive analytics podcast episode, Yvette shares: Her experience volunteering at Monika's Doggie Rescue Her current role as the Director of Customer Experience at John Holland Her role embedding customer experience into transport clients to enhance operations and maintenance Using data analytics to improve customer experience Network planning for life after the pandemic Continuous improvement in customer experience and across all areas of performance New ways to gather revenue for public transportation Her guiding ethos roles to create a better customer experience through data and analytics Challenges she has faced in creating these sustainable commercial benefits for organisations through data analytics The most common reason for failure when an organisation is looking to develop these data-driven customer experiences Successful use cases of sustainable commercial benefits that she's seen built for organisations through data analytics Advice for businesses that are looking to implement sustainable commercial benefits through data analytics-powered customer experienceIf you are an analytics professional looking to implement sustainable commercial benefits through data analytics-powered customer experience in your business, this is the episode you do not want to miss.
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The future won’t just be new. It will be renewable.
And it’s looking bright - literally.
As the world adapts to a technological age and AI, great people are continuing to work harder than ever before behind the scenes to bring us a future of renewable energy.
Are you ready?
Meet Michael DartMichael’s Role as a Customer Leader at Energy Queensland
Michael Dart is the Executive General Manager of Customers at Energy Queensland. Formed in 2016, Energy Queensland merged Ergon Energy and Energex to power communities across Queensland. They are finding ways to minimise the impact of electricity network costs on customers, and release funds for better services. Energy Queensland is committed to showing leadership in the energy sector by strengthening their service to customers and communities and to being the ‘citizen’s voice’.
Michael’s Other Work on Boards and in ArtBesides his career with Energy Queensland, Michael is a Member of Queensland State Disaster Coordination Group and has been since 2010. He is also the member of multiple other boards, including a Director on the Board Of Directors of Ergon Energy Retail, a Board Member of the Environment and Science Industry Advisory Board of Griffith University, a Trustee at CEDA - Committee for Economic Development of Australia, and on the Board Of Directors of Creative Regions.
However, Michael’s expertise extends beyond this. He is a freelance Arts Writer and Contributor at Crush Communications. Crush Magazine is a free quarterly publication, celebrating everything there is to love about the Bundaberg Region in Queensland, Australia. He also does marketing, voice overs, MC’ing, and social media work with regional bodies, businesses and charities as well as some acting.
Customer Data, Research Data, and Renewable EnergyIn this exclusive analytics podcast episode, Michael shares:
His experience in voice acting His current role as the Executive General Manager of Customers at Energy Queensland What always brings him back to focusing on managing this enormous portfolio The role customer and research data play in customer experience and serving the community The major differences between the B2B and B2C segments How customer and research data help in building new products for the customers Using AI to gather data What to avoid in digitalisation What data is saying about the future direction for energy, especially renewable energy Engineering challenges in the transition to renewable energy Swapping batteries vs charging in the future of renewable energy What concerns him the most about this direction towards renewable energy Using data to prepare the organisation and Queensland for a future of renewable energy His advice for energy and analytics professionals looking to start looking into renewable energy for their own parts of the worldIf you are an energy or analytics professional looking to start the journey towards renewable energy in your part of the world, this is the episode you do not want to miss.
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