Episodi
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You all remember Chris Chan - good friend of Health:Further and a former guest on the podcast. He is a healthcare entrepreneur and innovator in the best sense of both terms. Chris brings a unique and creative perspective to his work across healthcare, with his latest venture over at plif.us. We like Chris, so we asked him to guest host the show. His guest is Dr. Kyra Bobinet, a physician, entrepreneur, design thinker and behavior expert. She combines design principles with some serious neuroscience to help people change and adapt. It's an important intersection of skills in today's healthcare environment. Patients need to change, clinicians need to adjust their thinking and operations, and organizations need to change to new realities. Dr. Bobinet's work focuses on the individual, but it has implications for all aspects of our healthcare system. Check out her work at drkyrabobinet.com
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Daniella Koren is the founder of Arches Health, a digital patient engagement platform for oncology patients. Koren's work revolves around pushing medical information to patients in a way that reduces administrative burden, increases patient satisfaction and knowledge, and reduces anxiety for patients and caregivers. Arches is a good example of the way the business imperative for streamlined operations and improved patient engagement tools now align with the simple idea that it helps patients and caregivers feel better about their experience during a traumatic time. During this conversation we talk about pushing vs pulling information, the value of trust (for both clinicians and patients), automating and white-labeling tools, and the role of the EHR in today's healthcare industry.
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As the retail industry looks for new ways to improve the shopping experience and manage consumer expectations around personalization, convenience, service and digital tools, the healthcare industry is learning to engage consumers for the first time. Historically a business-to-business industry, healthcare has not needed a deep understanding of consumer behavior. That foundation is shifting as care moves out of hospitals and individual patients begin having opportunities to act more like a true consumer. Health:Further has partnered with the Global Market Development Center to produce a track at the 2019 Selfcare Summit and look at these issues. GMDC CEO Patrick Spear joined us on the podcast to discuss the state of retail today, explain selfcare, and talk about the value of unconventional partnerships between the healthcare and retail industries. During the Rise of the Healthcare Consumer Track at the 2019 Selfcare Summit, produced by Health:Further, you will learn about opportunities for the healthcare and retail sectors to redefine how health is delivered based on these trends, particularly through new collaborative models that combine traditional clinical settings and retail. Through this track, healthcare providers will learn how to leverage the trend of care moving out of hospitals and towards patients-as-consumers for increased traffic, new revenue streams, and better overall health for society.
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How do healthcare providers adjust to the emerging system where patients are responsible for more of their healthcare spending? How do providers collect on unpaid medical bills? How do patients take responsibility for their care and demand accountability from their clinicians? What role does patient education play in the finances of healthcare? In this healthcare roundtable, we touch on all of these topics and more. We were joined by Wes Pass of CarePayment, Jeff Ridlehoover of Sphere.com, and Bradford Crowther of TransUnion.
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We recently published a post about the customer-centric redesign CapitalOne is testing with their new cafes and what healthcare might be able to take from the project. Then we called up Lucas Artusi, Senior Systems Designer at the Design Institute for Health, to get his reaction. The Design Institute for Health team spends their time working to build a human-centered healthcare system through physical design, design thinking, technology, UI/UX, engagement patterns, and more, so Artusi is perfectly positioned to talk about a program like the CapitalOne cafes and whether it's relevant for healthcare.
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Derek Anderson is Vice President of Business Improvement at Vanderbilt University Medical Center. He is also an adjunct professor at Vanderbilt’s Owen Graduate School of Management. The combination of teaching future healthcare leaders and working within a top-tier academic medical center has given Anderson a strong yet sober opinion on the trajectory for traditional healthcare providers. Anderson recognizes the increasing rate of change in healthcare, viewing it as “a lot of potential chaos and a lot of uncertainty.” As a result, providers are being “thoughtful” about their next steps, especially as they look at managing their fixed assets like physical hospitals. Read more about the conversation here
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Adoption of value-based care has gone in fits and starts. The latest news shows adoption has slowed, even while providers recognize its importance. Meanwhile, tech companies are moving faster than ever, and the conversation around patients turning into active healthcare consumers is accelerating - although there is still a lot to work out (for example). Trying to harmonize these two trends is key to managing the current change in today's healthcare economy while planning for what it will look like in the future. Health:Further CEO Marcus Whitney spelled out what's happening and who's responsible. Watch the conversation, listen to the podcast, or read the four main takeaways here.
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The Medicare Payment Advisory Commission (MedPAC) recently published a presentation titled Evaluating an episode-based payment system for post-acute carethat explains the committee’s thinking about a bundled payment model for post-acute care. Soon after, Becker’s highlighted 5 key points from the presentation. We spoke with Bruce Greenstein to get his insight on the post-acute care landscape and, more specifically, the potential value of bundling post-acute care services. Greenstein is the Executive Vice President and Chief Strategy & Innovation Officer at LHC Group, as well as the former Chief Technology Officer of the US Department of Health & Human Services. Check out the full post with quotes here.
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Professor Jackie Oldham is a physiology researcher, and academic by background. During the course of her work trying to bring her own innovations out of the lab and into the market, she “vowed that it would never be as difficult for anybody else.” That led her to join Health Innovation Manchester and the Oxford Road Corridor, where she is now the Director of Strategic Innovation. This week she was in Nashville as part of a UK trade delegation. During the course of their time here, Professor Oldham, along with Health:Further parent company Briovation, announced a partnership to facilitate transatlantic investment and acceleration of promising health and healthcare companies. Professor Oldham spoke with Health:Further CEO Marcus Whitney to discuss why Manchester is such an interesting, unique and exciting place to be involved in healthcare innovation.
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Chris Chan is one of those people we need more of in healthcare. He's experienced and knowledgeable while also inherently unconventional. Which means he's perfectly positioned to look at both the "legacy" establishment and the new disruptors and find how they can all combine forces. In this conversation, Chris and Health:Further's David Shifrin talk about having a unique, unconventional perspective. They also look at: The impending golden age of healthcare Patient-centric data transparency (because how can you not talk about that?) Payment models and payment systems Employers' relationship with healthcare Incentives (for patients and the industry) And a lot more.
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When we started Health:Further in 2015, it was with a belief that by bringing together a diverse group of people passionate about the future of healthcare, we could help to build bridges that would result in real relationships, partnerships and progress. We also felt that the pace of change in the industry was rather slow, and so gathering once a year to check in and see where things were felt adequate. That founding belief carried us through the growth of an event from a summit to a festival, and the development of an awesome community of people breaking ground on moving the industry forward. We felt like we were on top of things, and our festival could support the industry through its evolution to a more ideal state. Then 2018 happened. The pace of change accelerated, and we came to the conclusion that it was time for us to shift our focus from convening our community to taking direct action. Listen to Health:Further CEO Marcus Whitney, Chief Development Officer Steve Tremitiere, and Director of Research and Content David Shifrin, discuss where we've been and where we are heading starting today. Learn more at healthfurther.com
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A few months ago Don Lee, host of the #HCBiz Podcast and healthcare IT consultant, and I started talking. There's a lot to be done in healthcare, and the podcasting community tends to be way more collaborative than competitive. A few phone calls and a couple of beers later, the result was this episode. Don and I talk through several of the trends and common ideas we've picked up on over the past year of interviewing dozens of leaders in healthcare. We look at clinical decision support and care transitions as big areas of change and opportunity. We also talk about marketing and leadership as critical, but sometimes unheralded, factors that healthcare organizations of all sizes can use to build success.
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Niko Skievaski, Co-Founder of Redox, is a good friend of Health:Further. He and his team, and the Redox brand in general, know how to have fun in a wild, challenging industry while solving some big big problems. The main problem they're working on is fragmentation and lack of standardized data across healthcare. Redox allows vendors to quickly connect to different platforms, EHRs, and the like. This means vendors can rapidly deploy their applications without having to worry about how well it’ll play with other software. On the provider side, the value to being able to quickly tie different pieces of software together should be pretty clear. For more, check out the Health:Further page here.
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Carrie Liken is the head of industry for healthcare at Yext, a company that helps organizations manage their digital presence and the way people interact with their brands online. This conversation will be somewhat related to the podcast we released a few weeks ago with Andrew Rainey and Elizabeth Davis of Binary Fountain and HCA, respectively, when we talked about reputation management. Liken is the first in her role as head of industry for healthcare. She works closely with the Yext product team and external partners, acting, as a liaison. Her focus is on the patient journey, helping healthcare organizations engage patients to give them a great experience while also driving revenue and sales. We talk about the four (and a half) steps of the patient journey, the somewhat shocking state of healthcare's online presence (if you don't have a mobile friendly website you need one, and yes, that's still an issue in 2018), and the new role of voice in consumer behavior.
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Dr. Michael Genovese is the Chief Medical Officer of Acadia Healthcare. Our conversation comes at time when we at Health:Further are spending more and more time looking at behavioral and mental health from numerous angles. Clinician shortages and reimbursement challenges have put pressure on patients, providers and the healthcare system in recent years. Critically, though, is the fact that mental and physical health issues typically go hand in hand - making us wonder why there is a distinction at all. We talk about this with Dr. Genovese, and he offers his thoughts on providing integrative care - literally, integrating all aspects of a person to help them reach the healthiest state possible. And, as we often do on the podcast, we also talk about organizational leadership and culture, both at Acadia specifically and in healthcare in general. You can also listen at healthfurther.com/the-future-of-health/2018/10/16/integrative-behavioral-health-dr-michael-genovese-acadia-healthcare
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Marquise Stillwell, Founder and Principal at Openbox, might be our favorite guest on the Future of Health Podcast. Stillwell brings a unique perspective to healthcare that comes from his design background combined with constant consideration of cultural and social questions. As a result, he is designing a future healthcare system that necessarily looks radically different than what we have today. In this conversation, we discuss some of those cultural considerations, including what is "culture"? Stillwell talks about the "invisible gap" that contributes to issues like under-utilization of recommended cancer screenings. We discuss the physical design of the hospital, and how Stillwell is even now rethinking what (or if!) a hospital should be. Openbox itself is a design studio that uses human-centered design to solve real-world problems. Their work includes urban design, education, mobility, and healthcare. Projects cover multiple formats, including film - Marquise mentions a current film project at the beginning of the conversation.
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Virtual reality has been described as "the most psychologically powerful medium we've ever had." It has the ability to essentially bypass normal learning pathways and implant information into our brains as experiences. This, obviously, has huge implications for how we teach people. In healthcare, companies like BehaVR are using virtual reality to immerse people in experiences as a way to drive behavior change. In this conversation, Founder Aaron Gani and Chief Medical Officer Pete Buecker, MD, discuss the role of VR in helping people make lifestyle changes that could improve their own health and, collectively, lead to massive savings and improved outcomes across our healthcare system. Gani and Buecker talk about how VR can target many issues, including mental health, behavioral health, diabetes, heart disease, weight loss, and other chronic diseases.
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Last year, Kristen Johns, Partner at Waller joined us to provide an intro to blockchain in healthcare - what it is and some of the applications to the industry. In this conversation Johns returns to give an update on the blockchain landscape a year later and define a few more of the terms (public vs private blockchain, permissioned vs permissionless). From there, Sean O'Brien, Founder of OMNY Health joined us to talk about why his company built a supply chain management system on a blockchain. Together, we discuss the usual concerns: what's real, what's hype, where is distributed ledger technology headed, and when it might - or might not - be the right option for a company to build on.
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Andrew Rainey is the Executive Vice President of Strategy and Corporate Development at Binary Fountain. Elizabeth Davis, the manager of online marketing at HCA Healthcare, works closely with Andrew and Binary Fountain as a client. In this conversation, recorded at Health:Further 2018, we talk about why reputation management isn't just clicking three out of five stars and walking away. In healthcare, reputation management means collecting and responding to feedback in near-real time to improve patient experiences. It's also collecting information over time to see which individuals or departments are performing well, and which ones might need some help. Davis and Rainey touch on a common theme, which is that healthcare organizations aren't competing against each other for patient satisfaction, but companies in other sectors like retail. Customers expect high-quality service and quick responses to problems, so a strong online marketing and reputation management system is important for hospitals, physician practices, and clinics.
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This episode was recorded on August 28 at the 2018 Health:Further Festival. Our guest, Michael Ramey, is a Principal at PYA, an accounting and consulting firm with offices across the country and deep expertise in the healthcare industry. PYA is a long-standing sponsor and partner of Health:Further. Michael provides transaction advisory services, strategic planning, business valuation, fair market value compensation analysis, and related consulting services for hospitals, healthcare systems, physician practices, and healthcare information technology companies for purposes of facilitating mergers and acquisitions, performing due diligence, acquiring physician services, and pursuing joint ventures. His primary areas of expertise are in transaction support, due diligence, valuation, financial analysis, and post-merger integration. Although we've covered the topic of consolidation before, Michael is really the first person we've talked to for the podcast who is working directly in the arena of healthcare consolidation. In this conversation, we discuss the overall healthcare landscape in terms of consolidation, who's doing what (lots of private equity), and areas where Michael is seeing a lot of interesting activity (urgent care). Read more and listen to A Transaction Advisor Talks Consolidation here.
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