Episodi
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Discover how FinTechs can shift from project-driven IT to a product-centric model that enables continuous value delivery. Learn key strategies for CIOs to build agile, cross-functional teams and redesign governance. Are your teams truly product-led or just rebranded project squads?
In this episode, we answer to:
How can FinTech CIOs enable a shift from projects to products?
What does a product-led operating model look like in FinTech?
How can teams self-assess their product-readiness?
Resources Mentioned in this Episode:
CIO.com website, article "Making the shift to product-based IT", link https://www.cio.com/article/219649/making-the-shift-to-product-based-it.html
Ernst & Young website, article "How a product-driven IT operating model can help reimagine banking", link https://www.ey.com/en_us/insights/banking-capital-markets/how-a-product-driven-it-model-can-reimagine-banking
Gartner website, article "IT Organization Design Roadmap: How to Shift from Project to Product", link https://www.gartner.com/en/publications/it-org-design-project-to-product-roadmap
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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Explore how ISO/IEC 42001 sets the standard for responsible, ethical, and secure AI use. Learn how it aligns AI governance with business strategy, mitigates risks, and fosters innovation through transparency and trust.
In this episode, we answer to:
Why do organizations need a specific standard for AI governance?
What are the core components of ISO/IEC 42001 and how do they work in practice?
How does aligning with ISO 42001 impact innovation and business trust?
Resources Mentioned in this Episode:
ISMS.online website, article "Understanding ISO 42001 and Demonstrating Compliance", link https://www.isms.online/iso-42001/
Schellman website, article "How to Assess and Treat AI Risks and Impacts with ISO/IEC 42001:2023", link https://www.schellman.com/blog/iso-certifications/how-to-assess-and-treat-ai-risks-and-impacts-with-iso42001
Scytale website, article "Exploring the Role of ISO/IEC 42001 in Ethical AI Frameworks", link https://scytale.ai/resources/exploring-the-role-of-iso-iec-42001-in-ethical-ai-frameworks/
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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Episodi mancanti?
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ISO 20022 is reshaping global payments with rich, structured data, offering enhanced compliance, operational efficiency, and new revenue possibilities. As the 2025 deadline nears, financial institutions must modernize systems, reduce risks, and unlock powerful analytics. Ready or not, change is here.
In this episode, we answer to:
What happens if you’re not ISO 20022-compliant by November 2025?
How does ISO 20022 improve payment data quality and analytics?
What are the key phases to successfully transition your systems?
Resources Mentioned in this Episode:
StoneX website, article "STS – ISO 20022: A Global Shift in Cross-Border Payments", link https://www.stonex.com/en/thought-leadership/02-03-2025-sts-iso-20022/
SWIFT website, article "ISO 20022 for Financial Institutions: Focus on Payments Instructions", link https://www.swift.com/standards/iso-20022/iso-20022-financial-institutions-focus-payments-instructions
S&P Global Market Intelligence website, article "ISO 20022 Adoption Poses Challenges and Presents Opportunities", link https://www.spglobal.com/market-intelligence/en/news-insights/research/iso-20022-adoption-poses-challenges-and-presents-opportunities
Ernst & Young website, article "Nine Considerations for ISO 20022 Migration", link https://www.ey.com/en_gl/insights/banking-capital-markets/nine-considerations-for-iso-20022-migration
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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In today’s episode of The ITSM Practice, we explore the future of project management in an AI-driven world. How can project managers stay relevant when AI plans, flags risks, and analyzes moods? Discover how emotional intelligence, critical thinking, and ethical leadership shape the next generation of project leaders.
In this episode, we answer to:
How should project managers adapt when AI starts shaping decisions?
What skills will make project managers future-proof in an AI-driven environment?
How can we trust AI tools without losing human judgment and leadership?
Resources Mentioned in this Episode:
PMI Blog, article “Preparing Project Managers for an AI-Driven Future”, link https://www.pmi.org/blog/preparing-project-managers-for-an-ai-driven-future
Atlassian website, article “How to utilize AI for project management”, link https://www.atlassian.com/work-management/project-management/ai-project-management
PPM Express website, article “The Future of AI in Project Management: Trends and Innovations”, link https://ppm.express/blog/the-future-of-ai-in-project-management-trends-and-innovations/
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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Dive into this essential episode of "The ITSM Practice Podcast" hosted by Luigi Ferri, where we rethink risk management beyond frameworks and dashboards. Discover how hidden vulnerabilities can silently disrupt operations and why evolving from Risk Officer to Continuity Architect is crucial for true resilience.
In this episode, we answer to:
Which risks are we ignoring because they don't fit usual categories?
How can we identify informal, undocumented, or assumed asset dependencies?
What would happen if a quiet, always-working process failed unexpectedly?
Resources Mentioned in this Episode:
Scytale website, article “Asset-Based Risk Assessment”, link https://scytale.ai/glossary/asset-based-risk-assessment/
Aptine website, article “How to conduct Threat-Based Risk Assessment, link https://aptien.com/en/kb/articles/how-to-conduct-threat-based-risk-assessment
BCP Builder website, article “What is the relationship between Business Continuity and Risk Management”, link https://www.bcpbuilder.com/business-continuity-risk-management/
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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Discover how ISO 27001 boosts fintech security, simplifies compliance, builds customer trust, drives operational efficiency, attracts investors, and supports scaling. Learn why mid-sized fintechs must treat ISO 27001 as a strategic asset, not just a requirement.
In this episode, we answer to:
How does ISO 27001 improve fintech security and risk management in 2025?
Why is ISO 27001 crucial for customer trust and faster market growth?
How can ISO 27001 certification drive efficiency, investment, and scaling for fintechs?
Resources Mentioned in this Episode:
SecFix website, article “ISO 27001 Benefits for FinTechs”, link https://www.secfix.com/post/iso-27001-benefits-for-fintechs
Neumetric website, article “ISO 27001 Compliance for Fintech” , link https://www.neumetric.com/journal/iso-27001-compliance-for-fintech-1444/
ISMS Online website, article “ISO 27001 for the Fintech Sector”, link https://www.isms.online/sectors/iso-27001-for-the-fintech-sector/
Dataguard website, article “ISO 27001 on the rise: How the certification is driving value for fintech companies”, link https://www.dataguard.com/blog/iso-27001-for-fintech-companies-why-do-you-need-it-dataguard
CertPro website, article “The Importance of ISO 27001 Compliance for Fintech Startups in Canada”, link https://certpro.com/iso-27001-for-fintech-startups/
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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Many IT Professionals collect certifications, but real mastery means transforming theory into outcomes, leadership, and trust. In this episode, we explore what the ITIL 4 Master journey demands beyond exams and frameworks.
In this episode, we answer to:
Am I just qualified, or have I truly mastered IT service management?
Can I speak the language of the boardroom, not just the server room?
How can I design services that align with business needs, not just best practices?
Resources Mentioned in this Episode:
New Horizons, article “Everything You Need to Know About Achieving ITIL Master Certification”, link https://www.newhorizons.com/resources/blog/itil-master
Vinsys, article “How do I become an ITIL 4 Master? Everything You Must Know”, link https://www.vinsys.com/blog/become-itil4-master
ITSM Group, article “ITIL® Master: Everything about the highest certification level in the ITSM methodology”, link https://www.itsmgroup.com/news/detail/itil-master-zertifizierung
Purple Griffon, article “The ITIL® Certification Scheme – Explained”, link https://purplegriffon.com/blog/itil-certification-scheme
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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Discover how BIAN helps banks escape legacy traps by offering standardized, modular service domains and semantic APIs. This episode reveals why BIAN exists, what problems it solves, and how to assess your alignment with it. A must-listen for IT leaders in financial services aiming for agility and interoperability.
In this episode, we answer to:
What is BIAN and how does it standardize banking architecture?
Why was BIAN created to address integration chaos in banks?
How can you assess your services' alignment with the BIAN framework?
Resources Mentioned in this Episode:
Book “BIAN 2nd Edition – A framework for the financial services industry. Van Haren Publishing.
BIAN Website, article “New Study Reveals Banks Struggle to Achieve Priorities, Meet Customer Expectations Hampered by Technology Modernisation Challenges and Lack of Industry Standards”, link https://bian.org/news-room/banks-struggle-meeting-customer-expectations-technology-challenges/
AWS website, article “Modern AWS Data Strategy and Architecture for banking using BIAN Framework”, link https://aws.amazon.com/blogs/industries/modern-aws-data-strategy-and-architecture-for-banking-using-bian-framework/
IBM website, article “How generative AI and BIAN technology standards are shaping the future of banking”, link https://www.ibm.com/think/insights/genai-bian-standards-shape-banking
Thoughtworks Website, article “How BIAN can help drive coreless banking and improve innovation in the industry”, link https://www.thoughtworks.com/en-de/insights/blog/platforms/bian-coreless-banking
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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Struggling to make change stick? Discover six proven principles that help turn resistance into results. Learn how purpose, communication, leadership, and reinforcement can boost your change success and team engagement.
In this episode, we answer to:
Why is anchoring change in purpose critical for transformation success?
How can leaders support individual transitions during organizational change?
What makes structured change flexible enough to adapt in real time?
Resources Mentioned in this Episode:
Prosci website, article “12 Change Management Principles and Best Practices”, link https://www.prosci.com/blog/change-management-principles
Personio website, article “Keep These 10 Change Management Principles Top Of Mind”, link https://www.personio.com/hr-lexicon/change-management-principles/
IC Agile website, article “6 Change Management Principles & How to Use Them”, link https://www.icagile.com/resources/6-change-management-principles-and-how-to-use-them
Remesh website, article “7 Organizational Change Management Frameworks That Stick”, link https://www.remesh.ai/resources/7-organizational-change-management-frameworks
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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Discover how to scale your CMDB from a static list to a powerful tool that drives business value. In this episode, we unpack seven practical steps to create a clean, scalable, and business-aligned CMDB that supports ITSM success and compliance goals.
In this episode, we answer to:
How can I align my CMDB with business outcomes and KPIs?
What are the best practices to keep CMDB data clean and reliable?
How do I automate and govern my CMDB without losing control?
Resources Mentioned in this Episode:
ServiceNow whitepaper, “Deliver a CMDB with true business value: 6 essential steps”, link https://www.servicenow.com/blogs/category/product-news
Device42 website, article “CMDB Architecture Best Practices: Aligning Design with IT Objectives”, link https://www.device42.com/cmdb-best-practices/cmdb-architecture/
Aspire Systems website, article “Navigating and Overcoming CMDB Health Challenges in Enterprises”, link https://blog.aspiresys.com/business-applications/servicenow/navigating-and-overcoming-cmdb-health-challenges-in-enterprises/
Starhive website, article “10 CMDB best practices for an actually successful implementation”, link https://starhive.com/blog/10-cmdb-best-practices
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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In this episode of The ITSM Practice Podcast, Luigi Ferri dives into Clause 8 of ISO 27001, where your Information Security Management System (ISMS) shifts from paper to practice. Discover how operational planning, risk assessments, and treatment plans come alive through evidence, control, and continuous improvement.
In this episode, we answer to:
What is the real purpose of Clause 8 in ISO 27001, and why is it essential for ISMS success?
How should risks be assessed and documented in a structured, auditable way?
What actions must be taken to treat identified security risks effectively and continuously?
Resources Mentioned in this Episode:
ISMS.online, article “ISO 27001 Requirement 8.1 – Operational Planning & Control”, link https://www.isms.online/iso-27001/operational-planning-control/
Stuart Barker, video “How to implement ISO 27001 Clause 8 Operation" by Stuart Barker”, link https://www.youtube.com/watch?v=LdGYW3MPZPg
Advisera, article “Big guide to ISO 27001 clauses — How is this standard structured?”, link https://advisera.com/iso27001/clause-8-operation/
Standard ISO/IEC 27001:2022
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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Explore the transformative power of ITIL 4 Guiding Principles in this episode of The ITSM Practice. Luigi Ferri delves into how these principles can drive organizational value, offering practical exercises to assess and enhance your ITIL 4 maturity. Engage with essential strategies for simplification, automation, and collaboration, all aimed at optimizing operational excellence.
In this episode, we answer to:
How can organizations ensure every action adds value to stakeholders?
What strategies can help leverage existing resources without starting from scratch?
How does collaboration enhance visibility and drive innovation?
Resources Mentioned in this Episode:
ITIL Guiding Principles, Organizational Value, Operational Excellence, ITIL Maturity Assessment, Continuous Improvement, Stakeholder Value, Process Optimization, IT Service Management, ITSM Best Practices, Collaborative Innovation, Simplifying Processes, Automation in ITSM, ITIL Implementation, Value Creation, Organizational Efficiency, ITIL Training, Enterprise Service Management, ITIL Strategy, IT Governance, ITIL Principles Exercise
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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In this episode of The ITSM Practice, Luigi Ferri explores how service management can be a strategic enabler for businesses. We delve into aligning IT Service Management (ITSM) with corporate goals to drive growth and value. This guide covers practical steps for CIOs, from assessing current operations to embedding service management deeply into business strategy, ensuring IT is not just a support function but a core part of business success.
In this episode, we answer to:
How can service management align directly with an organization's strategic goals?
What practical steps can CIOs take to integrate service management with business objectives?
How does embedding pragmatic service management practices help overcome common business challenges?
Resources Mentioned in this Episode:
ITSM Tools website, article “ESM – It’s Not Just About ITSM Processes”, link https://itsm.tools/esm-not-just-about-itsm-processes/
Think HDI, article “How to Transform Service Management Beyond IT”, link https://www.thinkhdi.com/library/supportworld/2021/transform-service-management-beyond-it
CACM website, article “An Overview of IT Service Management”, linked https://cacm.acm.org/research/an-overview-of-it-service-management/
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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In this episode of "The ITSM Practice," Luigi Ferri explores the transformative journey of digital identity from basic usernames and passwords to advanced biometric systems and decentralized blockchain solutions. We discuss how digital identity has evolved to enhance security, user convenience, and data integrity, alongside the challenges of privacy, surveillance, and data breaches. Learn about the potential of Web 3.0 and self-sovereign identities in shaping a more secure and user-centric digital world.
In this episode, we answer to:
How has the role of digital identities evolved from simple logins to complex biometric systems?
What are the key risks and vulnerabilities associated with current digital identity systems?
How can decentralized technologies like blockchain improve the security and autonomy of digital identities?
Resources Mentioned in this Episode:
CDN Prod website, article "The Evolution of Digital Identity", link https://cdn.prod.website-files.com/660433347fef5f6938800768/6604346408b181838d132807_The%20Evolution%20of%20Digital%20Identity%20-%20By%20Vidos.pdf
Business Reporter website, article "The history of digital identity", link https://www.business-reporter.co.uk/technology/the-history-of-digital-identity
Biometric Update website, article "The evolution of digital identity: From databases to blockchain", link https://www.biometricupdate.com/202408/the-evolution-of-digital-identity-from-databases-to-blockchain
G+D Spotlight Newsletter, article "The reinvention of identity for the digital age", link https://www.gi-de.com/en/spotlight/digital-security/the-reinvention-of-identity-for-the-digital-age
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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In this thought-provoking episode of "The ITSM Practice," host Luigi Ferri explores the persistent challenges in project management, such as scope creep, stakeholder misalignment, unrealistic deadlines, and resource constraints. Luigi delves into how the ITIL 4 framework—emphasizing People, Products, Partners, and Processes—can revolutionize project approaches, moving from task management to delivering impactful outcomes. This episode is a must-listen for professionals striving to enhance project delivery in the competitive business landscape.
In this episode, we answer to:
Why do project management challenges like scope creep and resource constraints continue to persist across industries?
How can ITIL’s four dimensions reshape the way organizations approach project management?
What role does standardization play in modern project management and its impact on customer value and team satisfaction?
Resources Mentioned in this Episode:
PMI Institute website, article "PMI Blog - Reimagining the role of the project manager", link https://pmi-gc.de/en/news-eng/1245-pmi-blog-reimagining-the-role-of-the-project-manager
IAPM website, article "Thoughts of a Project Managers about “Challenges in project management”", link https://www.iapm.net/en/blog/thoughts-of-a-pm-challenges-in-the-project-management/
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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Join Luigi Ferri on The ITSM Practice as we dissect the creation of a Standard Service Model (SSM) using ITIL 4, ensuring IT services are proactive, consistent, and aligned with business objectives. This episode delves into the strategic blueprint for measurable value and minimized risks in service delivery, providing a step-by-step guide to crafting a model that leverages ITIL 4’s flexibility and customer-centric focus for enduring success.
In this episode, we answer to:
What are the core components of a Standard Service Model?
How does ITIL 4 enhance the development of a Standard Service Model?
What steps are involved in building an SSM using ITIL 4?
Resources Mentioned in this Episode:
ITSM Tools website, article "Service Model Development Using ITIL 4 for Service Delivery", link https://itsm.tools/developing-a-standard-service-model-using-the-itil-4-guiding-principles/
Knowledge Hut website, article "ITIL 4 Models - A New Operating Model in ITIL 4", link https://www.knowledgehut.com/blog/it-service-management/itil-model
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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Join Luigi Ferri on "The ITSM Practice" as we delve into the escalating costs and complexities of data breaches from 2022 to 2024, highlighting a record rise to $4.88 million per incident. This episode unpacks the multifaceted impacts of breaches on businesses, examining the balance between automation and visibility in cybersecurity. Discover actionable steps to safeguard your organization, enhance resilience, and optimize cost efficiency through strategic automation combined with vigilant human oversight.
In this episode, we answer to:
What are the financial and operational impacts of data breaches on businesses?
How can automation in cybersecurity be both a benefit and a risk?
What actionable steps can organizations take to balance automation with human oversight in their security strategies?
Resources Mentioned in this Episode:
IBM, research "Cost of a Data Breach Report 2022 / 2023 / 2024", link https://www.ibm.com/reports/data-breach
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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In today's episode of The ITSM Practice, Luigi Ferri delves into Problem Management, a proactive approach aimed at identifying and eradicating the root causes of recurring IT incidents. We explore practical strategies, from root cause analysis using tools like fishbone diagrams to implementing permanent solutions. Discover the transformative impact of Problem Management on service quality, operational efficiency, and cost savings, along with a handy checklist to jumpstart your organization’s shift from reactive fixes to proactive problem-solving.
In this episode, we answer to:
What distinguishes Problem Management from Incident Management?
How can Problem Management improve operational efficiency and reduce costs?
What are practical steps for integrating Problem Management within an organization?
Resources Mentioned in this Episode:
IBM, article "What is problem management?", link https://www.ibm.com/think/topics/problem-management
PeopleCert, article "Problem management - Major Incidents and Service Managers", link https://www.peoplecert.org/
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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In today's episode of "The ITSM Practice," Luigi Ferri delves into Operational Technology (OT) Cybersecurity, crucial for protecting vital infrastructure like energy, water, and healthcare. We discuss six actionable principles essential for safeguarding these systems against cyber threats, emphasizing the importance of safety, business knowledge, data protection, network segmentation, supply chain security, and human factors in creating a resilient cybersecurity strategy.
In this episode, we answer to:
How can your organization enhance the safety of OT systems during cyber incidents?
What strategies can help protect sensitive OT data from cyber threats?
How does network segmentation contribute to securing OT environments?
Resources Mentioned in this Episode:
Australian Government, whitepaper "Principles of Operational Technology Cyber Security", link https://industrialcyber.co/features/acscs-ot-cyber-security-principles-call-to-action-for-critical-infrastructure-providers-to-boost-cyber-resilience/
Dark Reading, article "NSA Releases 6 Principles of OT Cybersecurity", link https://www.darkreading.com/ics-ot-security/nsa-releases-6-principles-ot-cybersecurity
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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In today's episode of "The ITSM Practice," hosted by Luigi Ferri, we explore crucial data protection technologies: File Integrity Monitoring (FIM) and Data Loss Prevention (DLP). Discover how FIM acts as a vigilant monitor of file changes, ensuring system integrity, while DLP secures sensitive content, preventing unauthorized data leaks. Together, they form a robust security framework vital for any organization aiming to fortify its defenses against both internal and external threats.
In this episode, we answer to:
What are File Integrity Monitoring (FIM) and Data Loss Prevention (DLP), and how do they enhance organizational security?
How does the integration of FIM and DLP contribute to a comprehensive security infrastructure?
Why is it crucial to have both FIM and DLP in place for effective risk management and data protection?
Resources Mentioned in this Episode:
Microsoft, article "File Integrity Monitoring in Microsoft Defender for Cloud", link https://learn.microsoft.com/en-us/azure/defender-for-cloud/file-integrity-monitoring-overview
Tripware, article "What Is the Difference between FIM and DLP", link https://www.tripwire.com/state-of-security/what-difference-between-fim-and-dlp
Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.
Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya
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