Episodi
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Gana777, part of the global Senator Group, is rapidly expanding its digital gaming presence across Latin America, with new markets opening in Honduras and El Salvador. But with big opportunity comes big challenges, especially around fraud and customer trust. In this episode, discover how Gana777 partnered with Veriff to tackle these issues, speeding up onboarding and building loyalty in one of the world’s fastest-growing betting markets.
[00:17] Introduction to global expansion in gambling
[02:26] Challenges of entering new markets
[06:13] Building trust with customers
[08:16] The role of verification in customer experience
[11:35] Fraud prevention strategies
[13:46] Impact of verification on business operations
[15:18] Understanding the fraud landscape in Latin America [18:01] The scale of fraud
[20:46] Customer onboarding and retention
[26:58] Future trends in online gambling
[30:54] Advice for entering Latin American markets Read more about this conversation, here: https://bit.ly/435D8op. -
New banks often attract fraudsters who assume tight launch deadlines mean weak fraud prevention. But LHV proved otherwise. In this episode of Veriff Voices, Kris Brewster, LHV’s Director of Retail Banking, shares how our partnership built an onboarding flow that stops fraudsters and delivers a top-tier experience for real customers.
[00:17] LHV Bank: introduction and journey
[03:22] Building a bank in under a rear
[07:47] Designing a customer-first experience
[11:19] Partnering with Veriff and building trust
[18:16] Balancing UX with fraud prevention
[24:50] Tech’s role in fraud detection
[28:05] LHV’s future plans and growth
[29:36] Advice for aspiring foundersRead more about this conversation, here: https://bit.ly/3EwBYtX.
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Episodi mancanti?
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In this episode of Veriff Voices, we sat down with Dr Mariola Marzouk, Co-founder of Vortex Risk and a longtime voice in economic crime prevention. But this wasn’t your standard AML conversation. It offered a sharp, unflinching examination of the gap between regulation and real-world outcomes—highlighting why, despite decades of policy efforts, we continue to struggle in making meaningful progress against financially driven crimes like human smuggling, drug trafficking, corruption, fraud, and more.
[00:17] Introduction
[05:34] Evolution of AML regulations
[13:20] Policing challenges
[20:08] Debanking and its impact on businesses
[26:20] Are AML regulations working? Where RegTech providers might be falling short
[32:45] The role of technology in fighting financial crime
[38:16] What businesses and regulators should prioritise in a shifting landscape
[43:11] Predictions for 2025Read more about this conversation, here: https://bit.ly/42MX8gy.
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Most businesses are aware of the importance of knowing your customer, but what about knowing your employees? Aarti Samani, founder of deepfake fraud prevention consulting firm Shreem Growth Partners, explains what fake worker scams are – and offers some tips on how to defend your organization against them.
[00:17] Introduction to deepfake fraud
[03:14] Understanding the threat level
[06:12] Real-world examples of deepfake fraud
[09:09] Targeting businesses: the fake worker scam
[12:12] Fraud tactics in B2B enterprises
[14:56] The importance of verifying authenticity
[18:03] Identifying high-risk sectors
[21:01] Preparing for future threats
[23:55] Building a culture of awareness
[26:48] The role of human defense in cybersecurity
[30:02] Conclusion and key takeawaysRead more about this conversation, here: https://bit.ly/3EmyRo5.
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With AI-generated songs and streaming scams on the rise, music distributors face mounting pressure to verify real artists. EMD Co-Founder and President David-Olivier St-Pierre Garcia joins Veriff Voices to discuss how Veriff is helping EMD fight fraud, protect artists, and restore trust in the music industry.
[00:17] Introduction
[02:17] EMD’s value proposition: what sets you apart?
[04:05] Fraud in the music industry: how big is the problem?
[05:57] Who’s responsible: platforms or distributors?
[07:43] Impact on artists and others affected
[09:02] Why is the music industry so vulnerable?
[10:43] Solutions to combat fraud
[14:16] Impact of implementing Veriff
[16:35] Restoring trust in the industry
[17:39] Future challenges: AI’s role in music
[22:28] Fraud trends in the next 12 months
[25:01] Government regulations: will they step in?
[26:39] Advice for artists and companies
[29:54] EMD's vision for the futureRead more about this conversation, here: https://bit.ly/420vUmm.
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As a cutting-edge startup revolutionizing secure online document notarization, Legitify needed to stay laser-focused on its core mission. However, ensuring the reliable verification of individuals' identities was a crucial part of the process. That’s where Veriff stepped in. In this episode, we sit down with Aida Lutaj, Co-Founder & CEO of Legitify, to explore how Veriff is empowering this pioneering startup to streamline cross-border digital notarization with confidence and ease.
[00:17] Introduction to Aida and digital notarization
[02:43] The inception of Legitify
[05:53] Traditional vs. digital notarization
[09:53] The importance of identity verification
[14:15] Navigating regulatory landscapes
[18:23] Trust and efficiency in digital transactions
[25:13] Future of Legitify and digital notarization
[32:57] Identity verification tips for startupsRead more about this conversation, here: https://bit.ly/4iYx1c6.
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Most organizations adopt a reactive stance when it comes to cyberthreats. But Tim Zentz, Vice President of CODEX*, argues that as AI is increasingly adopted as a tool by online fraudsters, anticipating and countering your attacker’s MO is an ever more vital element of effective defense.
*CODEX (Cyber Offense and Defense Experts) is one of four business units at intelligence services company Nightwing, which was itself spun out of Raytheon as a separate company last year.
[00:16] Introduction to cybersecurity and fraud challenges
[05:32] The rise of ransomware and AI's role
[08:20] Offensive vs. defensive security strategies
[12:21] AI in data protection and anomaly detection
[14:14] Emerging fraud trends and insider threats
[16:26] Building a culture of cyber resiliency
[21:03] The importance of diverse perspectives in security
[24:21] Future trends in cybersecurity and final thoughtsRead more about this conversation, here: https://bit.ly/42lE8Ei.
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In this episode of Veriff Voices, we explore the psychology behind fraud, the emotional toll it takes on victims, and actionable strategies to combat it. We're joined by renowned criminologist and forensic linguist, Dr. Elisabeth Carter, who sheds light on how fraudsters manipulate trust and emotions to exploit their victims.
[00:17] Introduction to fraud and forensic linguistics
Read more about this conversation, here: https://bit.ly/3XQIJ05.
[04:32] Understanding authorised push payment fraud
[08:03] The psychological manipulation of victims and the sophistication of fraud techniques
[15:19] The impact of fraud on victims
[19:42] Fraud in financial services and emerging trends
[24:11] Adversary-in-the-Middle fraud
[27:55] Organizational strategies against fraud
[31:16] Looking ahead: predictions
[35:42] Cross-vertical fraud: a growing concern
[38:46] Network effect, collaboration within the industry
[42:00] Empowering individuals to combat fraud
[45:17] Future directions for financial organizations -
Fraud is usually characterized as a financial crime, but for victims the psychological impact can be just as serious. We spoke with Cecilie Fjellhøy, a high-profile victim turned activist who appeared in the 2022 Netflix documentary The Tinder Swindler, about the devastating consequences of so-called ‘romance’ fraud – and what can be done to combat it.
[00:17] Introduction to the episode: fraud and its human costs
[01:15] Cecilie Fjellhoy's background and experience
[04:58] How the Tinder Swindler story unfolded
[14:36] The situation escalates: $85,000 spent in three week
[18:44] Emotional manipulation and its impact
[21:46] Understanding the system of fraud
[26:30] The role of businesses in fraud prevention
[31:39] The psychological impact of romance fraud
[37:01] Advice for avoiding romance fraud
[41:57] The need for trust in online interactions
[46:48] The future of fraud prevention and awareness Read more about this conversation, here: https://bit.ly/3XKEdQH. -
For our 40th episode, we invited back Mike Haley, CEO of Cifas, to discuss the growing fraud threat to businesses in 2025. Exploring the threat from identity fraud and account takeover attacks, we discuss how AI is helping tackle these challenges and the need for businesses to improve their collaboration, data sharing and account monitoring to stay ahead of the evolving fraud threat.
[01:00] An introduction to UK’s largest cross-sector fraud-sharing database, Cifas, and CEO Mike Haley
[03:45] What Cifas does and the types of fraud they're exposed to
[07:15] Key data insights on identity fraud trends
[11:21] Evolving fraud tactics: account takeovers, eCommerce fraud, and more
[15:48] Fraud techniques to watch: adversary-in-the-middle attacks, social engineering, and synthetic identities
[20:24] Veriff’s biometric authentication and Cifas’ Vision
[24:50] How information exchange improves fraud prevention
[30:37] Key concerns and threats to be aware of in 2025
[35:37] Closing thoughts on identity fraud trends and the importance of collaboration Read more about the key takeaways from the Veriff Identity Fraud Report 2025: https://bit.ly/4jlWzzM. -
Crypto is moving rapidly towards the mainstream, but consumer confidence in alternative currencies remains an obstacle to wider uptake. In this episode, we spoke to Boris Hirmas and Rafael Vargas of Latin American crypto savings startup Bitsafve about why identity verification is key to building trust in the space.
[00:28] Introduction to Bitsafve and the crypto landscape
[02:37] Bitsafve's value proposition in the crypto space
[05:29] Key challenges facing the crypto landscape
[09:30] The role of digital identity in cryptocurrency
[12:12] Why identity verification is crucial
[16:18] Integration and partnership with Veriff
[20:43] Building trust and reputation in the crypto space Read more about this conversation, here: https://bit.ly/4jeu3zS. -
Carl-Alain Memnon, Co-Founder and COO at Grid Technology, joins us to explore how innovative solutions are transforming compliance, fraud prevention, and risk decision-making. We discuss how forward-thinking digital leaders are leveraging automation and biometrics to navigate the complexities of an evolving regulatory landscape to avoid significant financial losses, penalties, and the reputational damage that comes with non-compliance.
[00:17] Introduction to the episode
[01:26] About Grid
[04:18] Understanding KYC
[05:46] Reputational risks
[07:43] Challenges for small vs. large enterprises
[11:23] Reputational risks of KYC non-compliance
[13:59] Emerging trends in KYC across industries
[17:49] The partnership between Grid and Veriff
[21:58] Future of fraud prevention and KYC: implementing Veriff’s biometric authentication technology
[29:45] Advice for navigating KYC compliance
[32:38] Looking ahead: Innovations in KYC Read more about this conversation, here: https://bit.ly/4lkyuLt. -
In the past few years, the no-code approach to IT development has gone rapidly mainstream. We spoke to Jeremy Joly, Co-Founder and Chief Product Officer at compliance and onboarding platform spektr, about the benefits of no-code and how Veriff’s solutions fit into their no-code ecosystem.
[00:28] Introduction
[02:11] spektr's transformation of the compliance and onboarding space
[03:42] spektr's approach to creating a better experience for the end user
[04:48] Challenges in the KYC/compliance landscape, and learnings from this and previous ventures
[06:35] Anticipated trends and shifts in the compliance space over the next 12 months
[09:03] spektr's approach to the compliance ecosystem [10:29] Challenges faced by spektr that led to collaboration with Veriff [12:55] spektr's creation of an easy no-code or low-code solution for users
[15:13] Speed of implementation and how quickly customers see the benefits of spektr’s solution
[17:18] How Veriff’s database enhances spektr’s document coverage and its role as a key selling point
[20:55] spektr’s ultra-responsiveness, feedback loops, and personalization to adapt to customer needs
[23:30] Key metrics used to measure spektr's success in transforming compliance
[26:47] spektr’s future vision and anticipated compliance trends
Read more about this conversation, here: https://bit.ly/3FUoY1m. -
In this episode, we explore our partnership with Comun, a digital banking platform for immigrants in the U.S. Discover how Comun addressed KYC challenges by leveraging Veriff’s innovative solutions to streamline identity checks, reduce fraud, and enhance customer experience. Join us for insights from Angélique Wynants, Comun’s Head of Operations, on empowering communities and fostering financial inclusion through technology.
[00:17] Introduction to digital banking and Comun
[02:31] Comun's unique value proposition
[05:09] Challenges in cross-border payments
[08:09] The role of AI in fraud prevention
[10:41] Fraud types and their impact
[12:26] Vendor selection process
[18:10] Implementation and immediate changes
[20:14] Customer experience and onboarding
[22:20] Success metrics for implementation
[23:50] Long-term benefits of Veriff solutions
[26:26] Future of fraud prevention with AI
[31:05] Key takeaways for prospective customers Read more about this conversation, here: https://bit.ly/4i2f7E8. -
With consumers increasingly open to integrating biometrics into daily life, this episode underscores the essential role biometrics play in identity verification and fraud prevention. Chris Hooper and Geo Jolly examine how AI and facial biometrics authenticate users and combat fraud, including account takeover fraud, where unauthorized access can lead to significant financial damage. They also discuss privacy, data protection, GDPR compliance, practical tips for businesses adopting biometric technology, and much more... [00:31] Introduction [02:08] What are biometrics? [03:44] Common use cases of biometrics [05:17] User experience with biometric systems [06:32] Benefits of facial biometrics for fraud prevention [08:23] Detecting and preventing fraud using facial biometrics [10:28] Understanding the feedback loop in biometric systems [12:15] Biometric authentication types and their use cases [14:06] Using biometrics to prevent account takeover [18:24] Trends in biometric technology adoption [21:53] Best practices for implementing biometric technology in business [26:14] The future of biometrics: adoption trends and AI integration Learn more at: https://bit.ly/424WMBL.
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In this episode of Veriff Voices, Abe Post-Hyatt interviews his grandmother, Alice, to gain insights into generational perspectives on software, technology, and identity verification. They discuss the transition from physical banking to online transactions, the risks of scams and fraud, and the the need for trust and security in the digital age.
[00:17] Introduction
[03:00] Generational perspectives on technology and identity
[04:12] The evolution of banking and financial transactions
[09:11] Understanding identity verification and fraud prevention
[12:27] Personal experiences with identity theft
[14:49] The role of technology in preventing fraud
[18:10] Amazon Gift Card scams
[21:51] Veriff's business model and client relationships
[26:40] The future of identity verificationRead more about this conversation, here: https://bit.ly/43CLy8F.
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As online scams have grown rapidly in scale and sophistication over the past decade, so has their potentially devastating impact on individuals. In our latest Veriff Voices podcast, Ronnie Tokazowski, Chief Fraud Fighter at nonprofit Intelligence for Good, discusses the psychology of fraud and how his organization helps victims deal with the very real consequences, both financial and emotional.
[00:45] Introduction
[02:08] How Ronnie got involved in what became Intelligence for Good
[05:06] What an average day in the life of a Chief Fraud Fighter looks like
[08:07] The best tools to combat online scams
[11:56] Use of both AI and human interaction in committing fraud
[14:17] What is pig butchering scams are and how they are executed?
[16:47] The scale of the problem and the implications for recovering funds
[22:05] The root psychology behind pig butchering
[26:19] The emotional impact of becoming a victim of this type of fraud
[28:16] The need for organizations to take this sort of fraud and its impact more seriously [29:40] The responsibility of organizations to take responsibility and act to address the issue [34:17] The huge scale of online fraud as an issue and its growth over time
[36:55] Preventative measures to protect against business email compromise
[38:57] Preventative measures against romance scams and pig butchering
[43:28] Resources available for victims of online scams and how they can help themselvesRead more about this conversation, here: https://bit.ly/4i8zdN7.
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The rapid shift towards digitization has transformed how companies operate and interact online. In this episode, Matt Collis, Co-Founder & CEO of StackGo, joins us to explore the pivotal role of software tools in building customer confidence and ensuring smooth implementation. Discover how StackGo addresses gaps in fraud prevention and compliance, and how their partnership with Veriff provides swift, robust identity verification to not only save businesses time and money, but also create a bond of trust with customers.
[00:57] Introduction [02:24] About StackGo [03:50] Partnership with Veriff and benefits [06:02] Improving security and customer experience [08:04] Target market and market gaps [11:50] Tech implementation and integration [15:06] Benefits of speedy implementation [17:45] Anecdote: class action law firm [21:25] Building trust and privacy [23:29] Trust as a differentiator [26:25] The future of identity verification [28:00] Increasing regulatory control [32:45] Partnership between Stackgo and Veriff Read more about this conversation, here: https://bit.ly/3XOyLMI. -
Rapid digitalization in Latin America is making effective online fraud prevention a growing priority for companies. In our latest podcast, Sacha Vasilkioti, Data Verification Product Manager at Veriff, explains the similarities and differences across the region’s key markets, and discusses how Veriff adapts its identity verification solutions and operations to best address particular local needs.
[00:47] Introduction
[01:26] The primary markets Veriff is focusing on in Latin America
[02:31] The market potential for identity verification in Latin America
[04:00] Fear of fraud and online trust as an issue in the region
[04:50] Current priorities in the Colombian market
[06:23] Dealing with potential obstacles to digitalization in the Colombian market
[09:23] Sectors of the market seeing most growth in Colombia
[12:49] The unique customizability of Veriff’s identity verification solution
[15:59] Reliance on manual processes in Latin America, and Mexico in particular
[18:06] Key sectors and use cases for Veriff’s solutions in the Mexican market
[20:38] How Veriff is adapting its offering and services for Latin American markets
[23:19] Key sectors for Veriff in Brazil
[24:21] Similarities and differences between fraud in Latin America and other regions
[25:48] How relative cost impacts how identity verification is used in Latin American markets
[28:06] Predictions for the next 12 months in Latin American marketRead more about this conversation, here: https://bit.ly/4j0f6C4.
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Veriff’s SVP of Operations Mike O’Callaghan has spent decades scaling operations in global tech firms including Skype, eBay, Microsoft, Amazon and Expedia. We talked to him about why running operations at Veriff is his latest opportunity to ‘make a dent in the universe’.
[00:29] Introduction
[03:18] Key learnings from 30 years of working in operations
[07:09] The importance of both AI and the human element in identity verification (IDV)
[09:25] The role of operations at Veriff
[12:45] What we're seeing in the customer verification market
[15:25] Treating Veriff customers as unique while ensuring an equal level of service for all
[18:53] Understanding new customer’s requirements and delivering on them effectively
[22:41] The unique customizability of Veriff’s IDV solution
[27:14] How Veriff works with customers to move from proof of concept to full-scale services
[30:33] A mission to make the internet a safer place
[32:27] Trends to look out for in IDV in 2024
[37:06] Key takeaways for prospective customersRead more about this conversation, here: https://bit.ly/43IiUTG.
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