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Welcome to this week’s episode of The Mindset Mentor Meets Podcast which hears Angela interviewing Simon Gerhardt, IT Operations Director at Hays Specialist Recruitment.
About our guestSimon is a senior IT Director with over 30 years experience delivering outstanding IT service, technology transformation and cyber security solutions. Excited and driven by change and challenge, Simon thrives in the dynamic, high pressure world of IT Delivery. A husband and a father, Simon enjoys a full life and somehow makes time to be a ultra marathon runner too.
About this showSimon shares with a smile about 'falling into' IT and how he loves the fact that no two days are the same. He relishes challenges and has thrived during the lockdown, solving the problem of getting the whole Hays workforce working from home. He is now working on the post-lockdown solution
The passion really comes through when Simon shares his adventures with ultra running and it makes for emotional listening. His compelling reason why kept his legs moving forward and his mindset positive during a particularly gruelling ultra run. Angela shed tears during this part of the story.
Simon talks about his experience of being deemed medically unfit by the RAF for suffering with hay-fever and how this manifested as a feeling of not being good enough for many years, something which has driven him to prove himself often. An uplifting and inspiring half hour.
Keep in touch with Simon:http;//www.linkedin.com/in/SimonGerhardtHays
http;//www.twitter.com/simongerhardt
About the HostAngela Cox, Mindset Mentor is an award-winning behavioural change life coach. She works with leaders and professionals helping them to stop being stuck, build the belief and unleash their absolute potential.To find out more about working with Angela visit http://www.angela-cox.co.uk
To follow on social mediahttp://www.linkedin.com/in/angelacoxmindsetmentor http://www.instagram.com/mindset_mentor_angela_coxhttp://www.facebook.com/mindsetmentorangelacoxYou can purchase Angela’s book, Enough here...https://www.amazon.co.uk/Enough-proves-achieve-anything-believe-ebook/dp/B07D3RZH8J/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1585036301&sr=8-4
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Welcome to this week’s episode of The Mindset Mentor Meets Podcast which hears Angela interviewing Chris Chidley, Managing Director at Compass Group, Ireland
About our guest
Chris took up the position of Managing Director Ireland in January 2019. He first joined Compass Group over 9 years ago and has worked across a variety of roles including concept development, supply chain and business development. As Managing Director for Compass Group Ireland, he brings 18 years of industry experience to bear in driving the continued growth of the company.Chris believes in putting customers first and shares the Compass ethos of using fresh, locally sourced and sustainable produce to deliver bespoke packages carefully tailored to customer’s needs.Chris is a transformational business leader with a track record of implementing winning strategies for businesses. He has extensive experience in sustainable net growth, client relations, commercial turnaround and process management. Chris loves to work with people who share his passion and commitment to creating a best in class customer experience.
About this show
Chris shares his proudest moments which include how he reached career goals he set for himself in a personal 5-year plan. The advice written in a letter from his dad has driven him to try new things, even if he feels the fear when doing so.
He generously shares how he mustered the courage to relocate in order to carry out his new role and with the support of his wife and family, is forging a different way of life that brings work-life balance, challenge and personal well-being.
Chris explains how his view on leadership has changed with age and he has been able to remove the mask he thought it necessary to wear in his early management career and emerge as an authentic leader.
An uplifting and inspiring half hour.
Keep in touch with Chris:http;//www.linkedin.com/in/Chris-Chidley
About the HostAngela Cox, Mindset Mentor is an award-winning behavioural change life coach. She works with leaders and professionals helping them to stop being stuck, build the belief and unleash their absolute potential.To find out more about working with Angela visit http://www.angela-cox.co.uk
To follow on social mediahttp://www.linkedin.com/in/angelacoxmindsetmentor http://www.instagram.com/mindset_mentor_angela_coxhttp://www.facebook.com/mindsetmentorangelacoxYou can purchase Angela’s book, Enough here...https://www.amazon.co.uk/Enough-proves-achieve-anything-believe-ebook/dp/B07D3RZH8J/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1585036301&sr=8-4
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Welcome to this week’s third episode of The Mindset Mentor Meets Podcast which hears Angela interviewing Emma Dark, Customer Operations Director at ASOS.com
About our guestAn experienced leader with strategic, multi-channel operational and project management experience, Emma directs customer operations at ASOS.com which involves overseeing thousands of customer interactions every day. Emma has a wealth of experience in retail and operations having worked in senior roles at The White Company, Soho House & Co, and Addison Lee. She is a passionate and pragmatic individual who leads from the front inspiring others with her entrepreneurial spirit.
About this show Emma shares her the advice she heard as a little girl from her mum and how this has helped her to believe in herself and move forward to achieve amazing things in her career and beyond.She generously shares how she musters to courage to try things she has never done before. Emma doesn't fret if she doesn't know how she is going to do something, instead, she has faith she will make it happen and this means she always figures it out. She goes on to tell us how other people's lack of belief has been a challenge in the past and explains how she has learned to deal with this. An uplifting and inspiring half hour.
Keep in touch with Emma:You can link-in with Emma here http;//www.linkedin.com/in/Emma-Dark-15a4918
About the HostAngela Cox, Mindset Mentor is an award-winning behavioural change life coach. She works with leaders and professionals helping them to stop being stuck, build the belief and unleash their absolute potential.
To find out more about working with Angela visit http://www.angela-cox.co.uk
To follow on social mediahttp://www.linkedin.com/in/angelacoxmindsetmentor http://www.instagram.com/mindset_mentor_angela_coxhttp://www.facebook.com/mindsetmentorangelacoxYou can purchase Angela’s book, Enough here...https://www.amazon.co.uk/Enough-proves-achieve-anything-believe-ebook/dp/B07D3RZH8J/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1585036301&sr=8-4
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Welcome to this week’s episode of The Mindset Mentor Meets Podcast which hears Angela interviewing Peter Zorn, Head of APAC Banking & Financial Services Centre of Competence at IBM.
About our guestPeter is a transformation specialist with a strong financial background from initial strategy through to execution. Peter has extensive experience encompassing the full value chain of business transformation covering Voice of the Customer, process re-engineering, renovation of performance metrics, talent engagement programs and learning & development to embed new ways of working. Peter works with financial institutions across the globe looking at cognitive process transformation, service centre innovation and the implementation of new operating models enabling business, technology and people to operate most effectively. Perhaps most importantly, Peter does extensive work linking workforce and culture transformation to customer journey transformation leading to enhanced business performance. He leads the Global Business Service (GBS) APAC Centre of Competence serving clients as a senior advisor across the Banking & Financial Markets Industry. Prior to this Peter worked across Europe as part of the Lloyds Integrated Account team on an enterprise-wide cloud and digital transformation program. Relevant experience Nearly thirty years of experience in-house at various Investment & Transaction Banks including JP Morgan, UBS and Deutsche Bank as well as Enterprise-wide Business Transformation Consulting at KPMG. Peter has extensive experience in leading complex transformational engagements from the customer & business user perspective around the world, having lived and worked in fourteen countries. Under Peter’s leadership, IBM has deepened its subject matter expertise from a hands-on user perspective leading to a more intimate understanding of client requirements and how to solve the right problems effectively. He has developed frameworks around Inspiration, Connection and Engagement for organisations to help lead them systematically and enthusiastically through large-scale transformation and embed new ways of working. His client base has included Lloyds, ING, Prudential, Royal London as well as an array of APAC financial institutions.
About this show Peter's charisma and passion shines through his every word and his ability to capture the essence of his experiences through story-telling is second to none. This podcast will have you captivated.
His desire to encourage leaders to 'aspire to inspire' is strong and he explains why this to key to creating a culture people will want to be part of.
Peter effortlessly sets out his formula for meeting new people based on his experience living and working in many different countries. This is advice that will surely help those who struggle to find the courage to meet friends. The direction he gained from his elderly, yet young spirted aunt has allowed Peter to live a rich and fulfilling life, enjoying the company of many.
Whether refereeing 'chair racing' in a contact centre or presenting to the C Suite, Peter shows up as himself and it's an ethos that is as engaging as it is refreshing. There's zero command and control here. An uplifting, joyous and inspiring half hour.
Keep in touch with Peter.. You can link-in with Peter here http;//www.linkedin.com/in/peter-zorn-55a78312
About the HostAngela Cox, Mindset Mentor is an award-winning behavioural change life coach. She works with leaders and professionals helping them to stop being stuck, build the belief and unleash their absolute potential.
To find out more about working with Angela visit http://www.angela-cox.co.uk
To follow on social mediahttp://www.linkedin.com/in/angelacoxmindsetmentor http://www.instagram.com/mindset_mentor_angela_coxhttp://www.facebook.com/mindsetmentorangelacoxYou can purchase Angela’s book, Enough here...https://www.amazon.co.uk/Enough-proves-achieve-anything-believe-ebook/dp/B07D3RZH8J/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1585036301&sr=8-4
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Welcome to the first guest episode of The Mindset Mentor Meets Podcast which hears Angela interviewing the CEO of Pret A Manger, Pano Christou.
About our guest
Pano was recently appointed the CEO role at Pret having held the role of COO and previously UK Managing Director since 2016. His rise to the top of the organisation is even more inspiring when we learn that he joined Pret in 2000 and worked his way through the ranks having previously worked for Mcdonalds.
About this show
Pano shares the secrets of his success including why being comfortable with vulnerability and being willing to say 'I don't know' has been key.
He generously shares his proudest moments and lessons learnt that have helped him forge his way to the top. Pano talks about slowing down to speed up to manage what he describes as the reactive and bullish nature that he can be prone to when under stress.
He shares his ethos for 'catching people doing things right' and how gratitude whilst important, is easy to forget to do.
Pano finishes the interview by outlining his advice for the 16-year-old version of himself and how others can accelerate their growth and increase confidence
A an uplifting and inspiring half hour.
Keep in touch with Pano
You can follow Pano's blog here
https://www.pret.co.uk/en-gb/ceo-blog
About the Host
Angela Cox, Mindset Mentor is an award-winning behavioural change life coach. She works with leaders and professionals helping them to stop being stuck, build the belief and unleash their absolute potential.
To find out more about working with Angela visit http://www.angela-cox.co.uk
To follow on social mediahttp://www.linkedin.com/in/angelacoxmindsetmentor http://www.instagram.com/mindset_mentor_angela_coxhttp://www.facebook.com/mindsetmentorangelacoxYou can purchase Angela’s book, Enough here...
https://www.amazon.co.uk/Enough-proves-achieve-anything-believe-ebook/dp/B07D3RZH8J/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1585036301&sr=8-4
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Welcome to this week’s episode of The Mindset Mentor Meets Podcast which hears Angela interviewing Lucy Chamberlain, Founder of C&C Search.
About our guest
Passionate, fun and straight-talking, Lucy has become one of the business world’s popular motivational speakers. Lucy’s business journey as a Founder has seen her work as a TV presenter, Awards Judge and Leading Coach. She won the Female Speaker’s Award for Most Engaging Speaker at the Female Speaker’s Conference in 2019. Alongside her fantastic knowledge base, Lucy’s level of experience enables her to give genuine insights into leadership, change and overcoming adversity. With a 20-year career tracking the industry’s leading recruitment companies, Lucy founded C&C Search to redefine and elevate client and candidates’ recruitment experience. Coming through a challenging personal time as a single mum, Lucy set out to re-align her career to her purpose-driven perspective, building a multi-million-pound business that allows her rapidly expanding team to fulfil their own career goals. A champion for women in business, Lucy and the C&C team actively collaborate with other female-led businesses. A mentor to her team, Lucy believes encouraging teams holistically, and nurturing happy, engaged, market-leading talent has the most impact on a company’s success. With a focus on social consciousness and legacy, it’s this foundation that serves to empower, captivate and delight C&C’s clients as they grow their own businesses.
About this show Lucy shares the secrets of her success including how she took a huge risk in co-founding her business with her brother, and how, with lots of hard work, it has paid off She generously shares her proudest moments and the lessons she has learnt along the way. Lucy tells us how she takes care of her mental wellbeing and how she has coped with anxiety in the past.She shares her ethos for being authentic and showing up as her whole self and why she encourages others to do the same.Lucy helps us understand how to handle the tough times and shine through the successful ones. An uplifting and inspiring half hour.
Keep in touch with LucyYou can link-in with Lucy here http;//www.linkedin.com/in/lucychamberlain
About the HostAngela Cox, Mindset Mentor is an award-winning behavioural change life coach. She works with leaders and professionals helping them to stop being stuck, build the belief and unleash their absolute potential.
To find out more about working with Angela visit http://www.angela-cox.co.uk
To follow on social mediahttp://www.linkedin.com/in/angelacoxmindsetmentor http://www.instagram.com/mindset_mentor_angela_coxhttp://www.facebook.com/mindsetmentorangelacox
You can purchase Angela’s book, Enough here...https://www.amazon.co.uk/Enough-proves-achieve-anything-believe-ebook/dp/B07D3RZH8J/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1585036301&sr=8-4
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Welcome to this week’s episode of The Mindset Mentor Meets Podcast which hears Angela interviewing Ursula Henry, Operations Director at the Banking Standards Board.
About our guestUrsula oozes authenticity and this has undoubtedly contributed to her career success. Though she tried her hand in many different industries in the very early stages of her career, she settled on Financial Services and forged a path that led her to directing operations at the Banking Standards Board, a membership body established in 2015 to promote good practices among banks and building societies.
Ursula has lots of experience to draw upon having worked for both Nationwide and the Royal Bank of Scotland in several challenging roles. She somehow finds the time to support the Barbara Speke Schools of Performing Arts in a role of governor and as you’ll here, she is a mental health first aider too.
About this show Ursula shares the secrets of her success including how one or two of her personal experiences have contributed to the way she shows up both at work and home.
She generously shares her proudest moments and the lessons she has learnt along the way. Ursula tells us how she uses the mental health first aid training to help others as well as how she takes care of her own mental health.
She shares her ethos for being true to herself and being true to her values, particularly when things go wrong or don’t go her way.
Ursula’s role models were her parents and it was through watching her mother, who in the 80s was a bank manager, that she found the drive and motivation to want to succeed.
An uplifting and inspiring half hour.
Keep in touch with Ursula You can link-in with Ursula here http;//www.linkedin.com/in/Ursula-Henry-1a597565
About the HostAngela Cox, Mindset Mentor is an award-winning behavioural change life coach. She works with leaders and professionals helping them to stop being stuck, build the belief and unleash their absolute potential.
To find out more about working with Angela visit http://www.angela-cox.co.uk
To follow on social mediahttp://www.linkedin.com/in/angelacoxmindsetmentor http://www.instagram.com/mindset_mentor_angela_coxhttp://www.facebook.com/mindsetmentorangelacox
You can purchase Angela’s book, Enough here...https://www.amazon.co.uk/Enough-proves-achieve-anything-believe-ebook/dp/B07D3RZH8J/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1585036301&sr=8-4
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Welcome to this week’s episode of The Mindset Mentor Meets Podcast which hears Angela interviewing Mark Billingham, Group CX Director and COO Financial Services at Very Group.
About our guestMark currently works at The Very Group, the UK’s largest integrated online retailer and financial services business which owns very.co.uk and littlewoods.com. He has had a varied career spanning 15+ years across Operational Management, Transformation and Customer Experience. In both 2018 and 2019 the Very Group (Shop Direct), under Mark's leadership, were recognised as industry leading at the European Call Centre awards for their Customer transformation programmes. Previously, Mark has been responsible for major customer changes at British Gas and Vodafone, most notably as Customer Experience Director at Vodafone, improving TNPS by 70 points, first contact resolution by 20% points, reducing complaints by 60% and driving a 40% reduction in call volume. While at Vodafone Mark also led the implementation of AI (Tobi) and the growth of Digital Customer Service through webchat and messaging which now makes up over 40% of overall service.
About this show Mark's genuine passion for doing the right thing for customers shines through during this episode and he credits his people for providing customer service that delivers above and beyond.
He generously shares his proudest moments and the lessons he has learnt along the way and tells us how he uses his in-car commutes as a way to evaluate the day and prioritise for the next one, before decompressing with music so he can be fully present when he walks through the front door and takes on the role of Dad.
He shares his ethos for being positive and honest, particularly when things are tough and his down to earth approach is refreshing and open.
Mark's believes having respect for people is key and it's been the times when he has experienced leaders who don't show respect that have driven him to get to the heights he has achieved. Mark shares his experience about a time when he was in the wrong role and frustrated with his performance, and how he believes that in that situation, it's key to make a change.
An uplifting and inspiring half hour.
Keep in touch with Mark You can link-in with Mark here http;//www.linkedin.com/in/mark-billingham-3164978
About the HostAngela Cox, Mindset Mentor is an award-winning behavioural change life coach. She works with leaders and professionals helping them to stop being stuck, build the belief and unleash their absolute potential.
To find out more about working with Angela visit http://www.angela-cox.co.uk
To follow on social mediahttp://www.linkedin.com/in/angelacoxmindsetmentor http://www.instagram.com/mindset_mentor_angela_coxhttp://www.facebook.com/mindsetmentorangelacox
You can purchase Angela’s book, Enough here...https://www.amazon.co.uk/Enough-proves-achieve-anything-believe-ebook/dp/B07D3RZH8J/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1585036301&sr=8-4
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Welcome to this week’s episode of The Mindset Mentor Meets Podcast which hears Angela interviewing Scott Allen, Global Marketing Development & Strategy Director at Microsoft.
About our guestScott has worked in marketing his whole career and now works for Microsoft HQ. He says 'I come to work every day with the mindset of how digital transformation can help organisations and individuals to achieve more and work with many customers across commercial, public sector, education and the third sector. I have spent the last four and a half years as CMO within Microsoft UK where I was responsible for leading marketing for two go to market areas - Consumer and Commercial. The Consumer and Commercial teams are integrated with the CMO "Marketing Services Centre of Excellence" - Digital and Events. I now am part of the Microsoft HQ team that is leading the global marketing transformation of Microsoft’s large and fast growing commercial businesses, including AI, Microsoft Azure, Microsoft 365, Dynamics 365, Windows, SQL, Surface, and Visual Studio/Developer Tools. In this global role I am part of the team that ensures our current marketing transformation investments are successfully developed and adopted globally. In addition, I am focused on leading new strategic approaches and programs to further extend our marketing capabilities and their impact.'
About this show Scott's has a real passion for learning from others and he role models the Microsoft ethos for being a 'learn it all' rather than a 'know it all' and seeing mistakes as an opportunity to improve and grow.
He generously shares his proudest moments and the lessons he has learnt along the way and tells us how running provides him with an opportunity to take care of his mental wellbeing as much as his physical health.
His staircase career from marketing assistant to director demonstrates how you can make it to the top with tenacity, drive and surrounding yourself with positive people.
Scott finishes our podcast with his 5 secrets to success which can surely help us all.
An uplifting and inspiring half hour.
Keep in touch with Scott You can link-in with Scott here http;//www.linkedin.com/in/scottallenprofile
About the HostAngela Cox, Mindset Mentor is an award-winning behavioural change life coach. She works with leaders and professionals helping them to stop being stuck, build the belief and unleash their absolute potential.
To find out more about working with Angela visit http://www.angela-cox.co.uk
To follow on social mediahttp://www.linkedin.com/in/angelacoxmindsetmentor http://www.instagram.com/mindset_mentor_angela_coxhttp://www.facebook.com/mindsetmentorangelacox
You can purchase Angela’s book, Enough here...https://www.amazon.co.uk/Enough-proves-achieve-anything-believe-ebook/dp/B07D3RZH8J/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1585036301&sr=8-4
