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In this episode of 5G Talent Talk, Carrie Charles interviews Leighton Carroll, CEO of Baylin Technologies, about his leadership philosophy, experiences in turnarounds and integrations, and insights into building exceptional company culture. Leighton details his career journey, focusing on his time at AT&T, where he managed complex integrations and acquisitions. He emphasizes the importance of clear frameworks, structured communication, and transparency to align teams and mitigate challenges during transitions. His empathetic approach, which includes treating employees with professionalism and respect, helps retain talent and build trust in uncertain times.
Leighton shares the key ingredients of an exceptional company culture, focusing on collaboration, respect, and accountability. He believes in empowering team members to learn and grow by framing challenges and fostering a transparent environment where problems are openly addressed. His leadership philosophy prioritizes team development and creating an atmosphere where people take pride in their work.
On work ethic, Leighton attributes his drive to his upbringing and a commitment to continuous improvement. He shares his dynamic weekly routines, which range from customer visits to strategic planning, and stresses the importance of maintaining physical and mental well-being to sustain high performance. Leighton also highlights the value of networking and giving back, which he sees as essential to leadership and business success.
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In this episode of 5G Talent Talk, Carrie Charles interviews Serghei Busmachiu, CEO of Utilities One, about his inspiring journey and the rapid growth of his company. Originally from Moldova, Serghei immigrated to the U.S. in 2013 and began his career in various jobs, eventually finding a role as a cable technician for Comcast. This experience motivated him to start Utilities One in 2016, a company that initially focused on last-mile telecom installations but soon expanded into telecom construction, engineering, and wireless services, driven by the demand for 5G and fiber infrastructure.
Utilities One has since grown to over 3,000 employees and operates across 20 U.S. states. Serghei credits the company's success to a culture of hard work, resilience, and an emphasis on internal promotion. This culture, influenced by Serghei’s background in mixed martial arts, prioritizes determination and “grit” over traditional credentials.
The company’s services now extend beyond telecom to power delivery, renewable energy, and water infrastructure, aiming to address critical infrastructure needs. Looking forward, Serghei envisions Utilities One becoming a billion-dollar leader in global infrastructure projects. In line with this vision, Utilities One is set to participate in Ukraine’s post-war reconstruction, including a major project to build residential homes.
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In this episode of 5G Talent Talk, Carrie Charles interviews Emir Aboulhosn, CEO of NetLync, about the evolving landscape of device technology and the challenges of fostering a successful remote culture. Aboulhosn highlights the vital role advanced devices play in boosting sales for carriers like T-Mobile and AT&T while enhancing user experience and reducing churn.
Since NetLync was founded during the COVID-19 pandemic, he emphasizes the importance of balance and hiring experienced individuals who thrive in autonomous environments. Quick decision-making regarding team fit is crucial for success. Aboulhosn notes that NetLync operates efficiently over 16 hours a day, supporting customer needs during off-hours, and fosters a mission-driven culture.
Emir warns against micromanagement, which can hinder motivation, and advocates for a hyper-focused approach to company objectives. The episode concludes with Aboulhosn encouraging potential collaborators and talent to connect with NetLync as it embraces upcoming advancements in wireless technology.
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In this episode of 5G Talent Talk, Carrie Charles talks with Angus Ward, CEO of Beyond Now about the intersection of AI and Communication Service Providers (CSPs), exploring how AI can transform the telecom industry. He reveals that only 15% of companies currently derive significant value from AI, mainly due to fragmented experimentation across business units. To address this, Ward suggests prioritizing major business challenges and implementing a more structured approach to AI adoption, which can enhance cost efficiency, productivity, and customer experience, while driving revenue growth.
Ward also introduces the concept of digital business platforms, which differ from traditional linear business models by using multi-sided approaches that involve various partners. These platforms create network effects, where growth leads to greater economies of scale and competitive advantages. Using examples like Uber, Ward explains how network effects make it challenging for competitors to match the service quality, thus reinforcing market dominance.
Beyond Now’s culture, according to Ward, is shaped by its roots in management consulting, focusing on solving business problems rather than just providing technology. The company’s commitment to platform-based business models and revenue growth through partnerships has positioned it as a leader in helping CSPs and tech firms adapt to changing markets.
Looking ahead, Ward envisions leveraging AI to enhance customer experiences, optimize processes, and expand into other sectors beyond telecom and tech. He emphasizes the importance of building strong partner ecosystems and communities to drive innovation and deliver more value to customers across industries.
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In this episode, Carrie Charles speaks with Rich Berliner, CEO of Fifth Gen Media, to talk about the evolving opportunities in telecom and related sectors like EV charging. They discuss the transferability of skills from the wireless industry to new fields such as EV infrastructure and satellite communications, emphasizing the strong relationship between wireless connectivity and EV charging. Rich highlights how many roles, from project management to supply chain, can transition smoothly into the EV sector.
The conversation also touches on Rich's experience in the satellite business, where skills are similarly transferable, and the growing role of satellite communication in supporting EV infrastructure. Rich shares insights on the media industry's shift from print to digital, noting that while print still has value, the future lies in digital platforms, social media, and information-sharing.
Rich emphasizes lifelong learning and adaptability, especially for those in the "second half of life" facing age-related career challenges. He encourages continuous skill development and learning new technologies. The episode closes with Rich sharing his contact information and expressing his passion for staying connected with industry peers.
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In this episode of 5G Talent Talk, Carrie Charles welcomes Ruby Koleski, CEO of Joyous, to discuss her inspiring professional career and the innovative work of Joyous. Ruby shares her journey from growing up in South Africa with dreams of becoming a comedian, to becoming a software engineer. After excelling in engineering and gaining international experience, Ruby joined Joyous, a company founded by brothers Mike and Phil Carden, aimed at revolutionizing employee feedback.
Ruby details how Joyous evolved from targeting the HR market to focusing on operational improvements for industries like telecommunications. She explains how Joyous enables companies to gather feedback not only from employees but also from contractors and customers. This real-time feedback accelerates problem-solving, increases operational efficiency, and improves customer satisfaction. Ruby also dives into the use of AI in Joyous’ platform, which analyzes feedback to deliver actionable insights at scale. She highlights the challenges of developing accurate AI tools and how Joyous overcame those to help companies cut costs, enhance productivity, and streamline product rollouts. Ruby greatly emphasizes the importance of psychological safety, collaboration, and innovation in driving workplace improvement.
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In today's episode of 5G Talent Talk, Carrie Charles is joined by Raghav Sahgal, President of Cloud and Network Services at Nokia. Raghav shares his journey from software developer in India to global business leader, highlighting his focus on translating technology into real-world impact.
Raghav dives into the current state of 5G, now deployed by over 260 operators in more than 100 countries. He notes that while 5G holds immense potential, market expectations are high, and monetizing this technology is a gradual process, emphasizing that 5G's benefits beyond connectivity, driving digitalization for industries, enterprises, and consumers.
Raghav discusses challenges in 5G monetization, highlighting the role of network APIs and Nokia's "Network as Code" platform in simplifying developers' access to network capabilities. He also points out that while enterprises have advanced in digitalization, industries are catching up, especially post-COVID-19. Nokia is facilitating this through private networks and an ecosystem approach.
Raghav stresses the importance of fair spectrum allocation policies in shaping the competitive 5G landscape. The episode wraps up with insights into his leadership style, focusing on a learning mindset, clear strategy, and empowering teams, and a personal story that underscores his belief in everyone's potential for growth.
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In this episode of 5G Talent Talk, Carrie Charles interviews Seth Buechley, owner of Cathedral Consulting. Seth shares his journey in telecom, which began in the late 1980s when his father built cell sites, and later evolved into owning spectrum and focusing on public safety communications in buildings. He co-founded the Safer Buildings Coalition to improve communication systems for first responders inside buildings during emergencies.
Seth also discusses his involvement with Cathedral Consulting Group, which he acquired after the passing of its co-founder. Cathedral played a crucial role in his business growth by offering mentorship and applying best practices from larger companies. He stresses the importance of building businesses that are not overly reliant on the founder’s skills, making the value of the business identifiable and transferable to potential buyers. Common mistakes include not preparing early enough for an exit and failing to develop systems independent of the founder. Seth emphasizes nurturing talent and gradually transitioning leadership to ensure the business can thrive without the founder.
Seth identifies four key pillars for building a valuable business: finance and accounting, sales and marketing, systems and workflow, and people and culture. He advises business owners to plan their exits well in advance, focusing on the right valuation and strong leadership teams. Despite current challenges in the wireless industry, Seth believes companies with solid leadership and strategic growth can still attract buyers, and emphasizes the importance of being prepared for unexpected exit opportunities and navigating leadership transitions effectively.
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In this episode of 5G Talent Talk, Carries Charles speaks with Michelle Boexley, Chief Growth Officer of Pilot Global Technologies. Michelle shares her journey into the telecommunications industry, which began unexpectedly in IT sales during the Y2K era. Despite initially lacking a tech background, she launched Von Technologies in 2006 after becoming frustrated with corporate life. Her company grew to focus on network infrastructure, especially wireless solutions, and recently merged with two other companies to form Pilot Global Technologies in 2023.
Michelle discusses Pilot Global Technology's new product, OptiMesh, a technology designed to provide affordable internet connectivity to underserved and remote areas. OptiMesh can connect to various backhauls like cellular, fiber, or satellite, extending access where traditional methods are costly or slow. She highlights impactful case studies, such as connecting a university’s faculty and student housing, and a project with a tribal nation, where OptiMesh significantly reduced costs and deployment time.
Michelle emphasizes the challenges of raising awareness for the technology and the need for partnerships with communities and carriers to bridge the digital divide. Her vision extends beyond connectivity; she aims to empower communities through digital literacy and economic opportunities, transforming them into self-sustained growth engines. Michelle's passion for making a meaningful impact drives her mission to close the connectivity gap and improve lives.
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In this episode of 5G Talent Talk, Carrie Charles sits down with Brian Stading, CEO of Lumos Fiber, to discuss his journey and the story of Lumos Fiber. From his start as a telecom technician, Brian shares how taking calculated risks has shaped his career path and influenced his leadership philosophy. He also discusses the history of Lumos Fiber, formed as the combination of two legacy telephone companies, and shares how it has quickly grown into a strong brand known for its exceptional customer service.
Brian highlights Lumos Fiber's rapid expansion and its commitment to delivering top-notch service. He also shares about the recent news of Lumos' joint venture with T-Mobile, which aims to pass 2.8 million homes with fiber in the coming years. The partnership is a significant step for Lumos, allowing the company to extend its high-quality internet service to more customers. Brian emphasizes the importance of customer satisfaction, noting that Lumos' dedication to providing a superior customer experience is deeply ingrained in the company's culture. This focus on service excellence has become a defining feature of Lumos Fiber as it continues to grow and innovate.
In discussing company culture and fast growth, the conversation explores the challenges of attracting and retaining talent in today's competitive market. Brian explains how Lumos Fiber has embraced remote work, enabling the company to expand its talent pool across 28 states. Despite the challenges that come with rapid growth and a changing industry, Lumos remains steadfast in its mission to improve lives by providing reliable and high-quality internet service. Brian's insights underscore the importance of adaptability, innovation, and a customer-first approach in building a successful company in the rapidly evolving telecom landscape.
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In this episode of "5G Talent Talk," host Carrie Charles interviews Kimberly McKinley, the Chief Marketing Officer of Utopia Fiber. Kimberly shares her unique career path, starting in healthcare accounting and moving through various marketing roles before joining Utopia Fiber in 2010. Utopia Fiber, founded in 2004 by 11 cities in Utah, is now the largest and most successful open access network in the U.S. This model allows multiple private ISPs to operate on a publicly-owned fiber infrastructure, offering consumers high-quality, competitively-priced internet services.
Kimberly explains the benefits and challenges of an open access network, emphasizing the importance of cities managing infrastructure while enabling private sector competition. She discusses Utopia's customer-centric approach, including personalized welcome packages and attentive customer service, which has resulted in high customer satisfaction.
Kimberly also highlights Utopia's strong company culture, marked by long employee tenures and a supportive, family-like environment. She credits their success to compassionate leadership, employee empowerment, and a focus on human connection over rigid metrics. As a woman in telecom, Kimberly advocates for authenticity and confidence, encouraging women to embrace their unique perspectives and pursue leadership roles. She emphasizes the need for inclusive, supportive environments to attract and retain diverse talent in the industry.
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In this episode of 5G Talent Talk with Carrie Charles, we explore the industry journey and leadership principles of Gary Ervin, founder and executive chairman of Ervin Cable Construction. Founded in 1980 as a small cable TV business, Ervin Cable Construction (ECC) has expanded into one of the leading telecommunication service providers in the nation. Today, over 40 years later, the ECC founding members continue to manage and lead the business of more than 2,500 employees.
Driven by curiosity and a commitment to be part of the world and something bigger than himself, Gary found passion in mountain climbing. His experience on Mount Everest indeed shows his initiative, and his desire to achieve no matter the circumstances. Gary often shares lessons from his climbs through a blog for his grandchildren, imparting valuable insights on perseverance and determination. His adventures not only reflect his adventurous spirit but also his commitment to inspiring future generations.
Gary’s success principles revolve around three core elements: pursuing financial opportunities, embracing technological advancements, and prioritizing people. He emphasizes the importance of staying current with technological innovations and values his employees as essential to the company's success. By fostering a culture of adaptability and respect, Gary’s leadership has been pivotal in Ervin Cable’s growth. His approach not only drives the company forward, but also enhances rural connectivity, bringing high-speed internet to underserved areas.
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In this episode of 5G Talent Talk, Carrie Charles interviews Scott Woods, President of Public Private Partnerships at Ready.net. They discuss Scott’s transition from a private practice attorney to a key figure in telecommunications, emphasizing his work at the National Telecommunications and Information Administration (NTIA). Scott explains the NTIA’s role in managing the Broadband Equity and Access Deployment (BEAD) program, a $50 billion initiative aimed at bridging the digital divide in underserved communities.
Scott details how Ready.net supports broadband professionals in expanding services and highlights the importance of digital equity. He emphasizes the need for diverse partnerships and outlines the significance of BEAD funding, noting it as a catalyst for long-term broadband expansion and digital equity. Scott encourages companies to engage with state broadband offices and utilize resources like Broadband.io for collaboration and knowledge exchange. He concludes by stressing the critical nature of broadband connectivity for economic and social development.
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In this special episode of 5G Talent Talk, Carrie Charles welcomes industry experts Cesar Ruiz, President & CEO of Learning Alliance Corporation; Deb Bennett, VP of Apprenticeship for the Wireless Infrastructure Association; and Deborah Kish, VP of Research & Workforce Development for the Fiber Broadband Association, to explore innovative strategies and initiatives for developing the broadband workforce. The conversation centers around key industry challenges and opportunities, emphasizing collaborative efforts to enhance training and certification standards for fiber optic technicians.
As Fiber Connect 2024 approaches (July 28-31 in Nashville, TN), get an exclusive sneak peek into Learning Alliance Corporation's workshop “Pathways for Organizational Growth: Workforce Development, Retention, and Diversification.” In collaboration with FBA and WIA's TIRAP, this interactive session will cover: strategies for retaining a motivated and loyal workforce; approaches to enhancing industry inclusivity and leveraging diverse talent; and insights into career opportunities through FBA OpTIC Path™.
Discover how apprenticeships play a pivotal role in addressing the telecom industry's skills gap and learn more about the exciting events at Fiber Connect 2024. Whether you're new to the industry or a seasoned professional, this episode is packed with actionable insights for building up the fiber workforce.
For more information and to secure your spot at Fiber Connect 2024, visit: Fiber Connect 2024
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In this episode of "5G Talent Talk," Carrie Charles interviews Chad Tuttle, CEO of B+T Group. Chad shares his journey in the telecom industry, which began with his grandfather’s construction company in the 1950s, building radio and early AT&T towers. This influenced Chad to pursue engineering. He co-founded B&T Group in 2000, initially focusing on structural engineering. The company has since expanded into full turnkey solutions, including small cell towers, fiber, software development, and drone services for telecom.
Chad also speaks about the company culture at B+T Group and how it emphasizes employee value and engagement. B+T has developed a core award system where employees are nominated by peers for exemplifying company values.Chad stresses the importance of respect, leading by example, and being hands-on, highlighting the significance of performance reviews for understanding and fostering employee career goals. Despite challenges, such as market fluctuations and layoffs, Chad expressed optimism for the future, noting a better start to 2024 with promising long-term projects, despite the tough previous year.
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In this episode of 5G Talent Talk, Carrie Charles speaks with Ken Schmidt, President of Steel in the Air, Inc. Steel in the Air provides guidance to thousands of clients across the United States on cell tower and cell site leases. Ken’s many years of experience has led him to become a pivotal thought leader in the industry, using his knowledge to guide hundreds of municipalities through the complexities of cell tower lease issues. His expertise also extends to assisting private and public landowners, as well as major entities in the airline, subway, university, and public utility sectors.
They discuss the increase in activity the wireless industry has seen in the first half of 2024 as well as how master lease agreements between public tower companies and wireless carriers have changed significantly, with carriers now looking to alternative private tower company models for more favorable terms. Ken also shares his thoughts on how the meteoric rise of AI will change the telecom industry and how individuals can adapt. Being open and willing to change is crucial for both survival and success.
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In this episode of 5G Talent Talk, Carrie Charles welcomes Jim Tracy, co-founder of Legacy Telecommunications, author, speaker, and host of "The Grampion" podcast. Jim shares his incredible journey from a small-town welder in rural Minnesota to a prominent figure in the telecommunications industry.
Jim shares the ups and downs of growing Legacy Telecommunications, emphasizing the importance of old-fashioned hard work and perseverance. They also dive into Jim's role as founding president of the Tower Family Foundation, an organization dedicated to supporting the families of tower workers who have faced serious injuries or loss.
A key part of their discussion focuses on the generational divide in today's workforce. Jim, affectionately known as "The Grampion" by his grandkids, offers valuable insights into fostering better communication and understanding between different generations. He stresses the importance of listening, valuing the experience of older employees, and empowering the younger ones.
Jim’s advice to leaders is straightforward and heartfelt: love and respect your team, get to know them personally, and create a culture where everyone feels valued. He also tackles the issue of age discrimination head-on, offering practical tips for attracting and retaining a diverse workforce.
Don't miss this episode for Jim's valuable lessons on leadership, building a positive workplace culture, and bridging generational gaps. His passion for the industry and genuine care for people make this a conversation you won't want to miss.Join the 5G Talent Talk community today:
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In this episode of 5G Talent Talk with Carrie Charles, we explore the remarkable journey and company culture of Great Plains Communications (GPC) with Joe Pellegrini, President and COO. With a 113-year legacy, GPC leads the telecom industry by providing essential services to underserved communities. Joe shares insights into GPC's diverse business model, which includes six business units for a resilient approach to the evolving telecom landscape.
This interview highlights GPC's active participation in government-led broadband initiatives, including BEAD funding, showcasing their success in expanding connectivity and ensuring digital equity. Joe emphasizes the importance of respectful engagement, employee empowerment, and customer advocacy in fostering high employee retention, innovation, and growth.
Joe delves into GPC's vision for the future, which includes thoughtful growth, flexibility, and a relentless commitment to solving customer needs through continuous innovation. He also sheds light on their strategies for talent retention, focusing on respectful engagement, collaborative teamwork, and opportunities for employee growth and development.
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In this episode of 5G Talent Talk, host Carrie Charles chats with Tonya Stopke, Senior Vice President at World Wide Technology (WWT). Tonya shares her inspiring journey from humble beginnings to a leadership role, emphasizing perseverance, authenticity, and community support.
Tonya discusses WWT's evolution into a global tech leader, their pioneering work in AI, and their significant investments in staying at the forefront of innovation. She highlights the shift from 5G to AI focus at the recent Mobile World Congress and how WWT leverages AI for meaningful business outcomes.
The episode also covers WWT's commitment to strong company culture, diversity, and inclusion. Tonya offers advice for women in tech, stressing self-awareness, advocacy, and the importance of a supportive network. She shares personal experiences on balancing career and personal life, and her passion for empowering women in technology.
Tune in for Tonya's insights on leadership, technology, and personal growth, and get a glimpse of why it's #SoFunToBeMe!
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Explore the world of telecom leadership with Carrie Charles on the latest episode of 5G Talent Talk. Joining her is Lynn Whitcher, the President of the Women's Wireless Leadership Forum (WWLF) and General Counsel for MD7. Lynn shares her remarkable journey from litigator to telecom industry leader, offering insights into the evolving landscape of wireless infrastructure and the crucial role of women within it.
In this episode, Lynn emphasizes the significance of networking and relationship-building in the telecom industry, shedding light on WWLF's mission to support and empower women professionals. Discover the wealth of opportunities available through WWLF, a national organization powered by the Wireless Infrastructure Association (WIA), as Lynn and Carrie delve into the organization's impactful programs and networking events, including the WWLF annual event coming up at Connect (X) in Atlanta. Learn how WWLF is driving change by promoting STEM careers and advocating for greater female representation in the wireless industry.
Join the conversation as Lynn and Carrie explore the importance of employer support, the evolution of diversity initiatives, and the power of self-investment in career advancement. Whether you're a seasoned professional or a budding talent, this episode offers actionable insights and inspiration for thriving in the dynamic world of telecom.
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